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Friends and Family Reviews and Feedback

August 2017

August FFT results


31.8.17

Lovely member of staff and easy to check in


31.8.17

The service was good but I had to wait for half an hour after my appointment time before I was seen.


31.8.17


31.8.17


31.8.17

[1/2] I  was  treated with  kindness , respect and  in  a  thoroughly  professional  manner. The  reality  of medical  condition  was  made  crystal  clear. Th


31.8.17

Very helpful service


31.8.17

Always looked after me and I have had a lot of problems. They will always do their best.


31.8.17

All staff very good and helpful


31.8.17

Because every one is so helpful


31.8.17

Excellent physio Vanessa


31.8.17

Practional nurse liz


31.8.17

Friendly phone staff, appointment available, seen quickly


31.8.17

Prompt appointment, efficient and timely service at the surgery, with an understanding consultation.


31.8.17

I had a 4.00 appointment but didn't go in until after 4.30


31.8.17

Efficient helpful friendly service.


30.8.17

Cos your good.


30.8.17

Friendly, efficient and professional staff


30.8.17

Excellent care and attention during appointment


30.8.17

No.


30.8.17


30.8.17


30.8.17


30.8.17

The doctor listened to me and was very personable. I felt they gave a very good service.


30.8.17

Excellent treatment


29.8.17

Friendly manner
Ease of booking
Good parking


29.8.17

Yes I have had good care and my dr took time with me


29.8.17

There is always room for improvement,how ever if we have too many passes by trying to make an appointment it will over load the system,many thanks.


29.8.17


29.8.17

Very nice nurses and good service


29.8.17


29.8.17


29.8.17

Liz was very attentive and efficient


29.8.17

Prompt appointment, efficient and attentive nurse. All concerns taken seriously. All in all a very pleasant visit!


29.8.17

Good pleasant service from all staff


29.8.17

I like my doctors Jenkins and liz very helpfull


29.8.17

Very helpful and considerate


29.8.17

Total trust in all at the surgery to do what is required for my well-being.


29.8.17

Very professional service from reception to meeting doctors


25.8.17

Great service


25.8.17

Good listening skills and good advice


25.8.17

As I said on my first text, you provide a very good service.


25.8.17

[1/2] This was my first visit to the surgery. The nurse (Ali Caller) was extremely helpful and friendly. She allowed me to ask questions and she gave me very u


25.8.17

[1/2] I almost always get an appointment. If I am worried about something the duty doctor has been available to speak to. All the doctors are friendly and help


25.8.17

Having a smear test is not something you generally discuss with other people.


25.8.17

Prompt, friendly & efficient service.


25.8.17


25.8.17

Effo ie efficient helpful friendly service


25.8.17

Professional and helpful


25.8.17


25.8.17

Excellent service
Doctor very clear and process


25.8.17


24.8.17

Great reception, nurses and staff


24.8.17


24.8.17


24.8.17

I like the doctors. They are always helpful and understanding.


24.8.17


24.8.17


24.8.17

Nice relaxing waiting room, most of the receptionists very helpful.


24.8.17

Really nice people who care about the practice


24.8.17


24.8.17

Unable to see the doctor I would like to see


24.8.17

Friendly staff


24.8.17

Always helpful,very efficient,nice people


24.8.17

Just had last magnum 🙂xxx


24.8.17

Fast , friendy


24.8.17

Good friendly service. The locum doctor i saw was excellent


23.8.17


23.8.17

Good service


23.8.17

Just good treatment and advice.


23.8.17

On time appt


23.8.17

Mostly get an appointment the same day, and the doctors are brilliant, couldn't wish for a better surgery.


23.8.17

The appointment was on time and the blood test was taken by a lady who was both very pleasant and competent .I didn't feel a thing !


23.8.17

Yes


23.8.17


23.8.17

Pleasant nurse and good treatment


23.8.17

Didn't feel hurried,although she was running late


23.8.17


23.8.17


23.8.17

My INR is always given on time


23.8.17


23.8.17


22.8.17

I received excellent and sympathetic care.


22.8.17

Good service all round.


22.8.17


22.8.17


22.8.17

The doctor is very lovely and he listens to you and very understanding


22.8.17

Seen quickly. Doctor was helpful and thorough. Having the pharmacy next door was handy.


22.8.17


22.8.17


22.8.17


22.8.17

Excellent care and follow up from receptionists nurses and Doctors .


22.8.17

Great efficient service


22.8.17

It is a very good surgery.


21.8.17

Always very polite & welcoming at reception. Very helpful. Doctors listen to your problem & offer solutions without judgement or criticism.


21.8.17

Got a quick appt. lovely nurse


21.8.17


21.8.17

Listening to my concern and refering for relevant tests. I think the Dr was being thorough amd taking my concern seriously


21.8.17


21.8.17

Helpful friendly and professional.


21.8.17

Ali Caller our Travel Nurse obviously loves her job. She is very professional, extremely helpful and knowledgeable.


21.8.17

Didn't have time to wait and so had to cancel and I've waited 3 weeks for this appointment hoping it would be on time.


21.8.17


21.8.17

Exerlent


21.8.17

Friendly professional efficient service


21.8.17

I was listened to and given some good advice.


21.8.17


21.8.17


21.8.17

I have found all of the staff to be pleasant and helpful. Dr Davenport is such a caring and attentive GP.  The waiting area is dated and uncomfortable.


18.8.17

Prompt, friendly, helpful and professional


18.8.17


18.8.17

Always helpful and understanding xx


18.8.17

Everything dealt with promptly, GP excellent as usual


18.8.17

Great service!


18.8.17

[1/2] Because I like An trust four of orchid house Drs plus Liz the nurse , An when you can get through to the receptionist they are very helpful , I wouldn't


18.8.17

Nice environment and friendly staff


18.8.17

Wife called to make an appt for me, late afternoon appt given to suit my work times. Seen GP of choice. GP listened & responded appropriately to my issue.


18.8.17


18.8.17


17.8.17

Dr every is kind  and thorough


17.8.17

[1/2] From the time I walk in to the time I walk out there is a nice peaceful atmosphere, I didn't have to wait to long to see the doctor and he and the lady o


17.8.17

No problem getting an appointment on the day.


17.8.17

Quick and efficient. Well explained


17.8.17


17.8.17

Always brilliant and a pleasure to see the doctor - staff are great


17.8.17

USUALLY VERY SATISFIED


17.8.17

Never had any problems


17.8.17

Very efficient and really listen to patients


16.8.17

Good service as usual


16.8.17

Enthusiastic reception and good service and advice given. An all round pleasant surgery.


16.8.17

Great service, friendly doctors


16.8.17

The doctor is saw was through and friendly that puts you at ease they no there job


16.8.17

Managed by great office staff. Runs smoothly and helpful.


16.8.17

Orchid house give a brilliant service


16.8.17

Good, quick, efficient, service


16.8.17


16.8.17

Because they are good and polite and helpful


15.8.17


15.8.17

Very polite, happy, helpful staff.


15.8.17

Because of good practice and friendly service


15.8.17

Clear explanation, was given the correct medications, has been given follow up appointment


15.8.17

Always helpful and put you at ease


15.8.17

Not many dealings with the surgery so far as newly registered, but what I have experienced   seems good


15.8.17


15.8.17

I've always had a first class service


15.8.17


15.8.17

Dr Every is an excellent doctor and all at Orchid house make a pretty wonderful team many thanks for your help


15.8.17

Friendly professional staff


15.8.17

Very helpful and friendly.


15.8.17


15.8.17

Good friendly Doctors & Staff.


15.8.17

[1/2] In the short time we have been registered with the Orchid Surgery, we have received first class service & all done with courtesy & respect - the Doctor I


15.8.17

Able to get an appointment quickly and care given by gp.


15.8.17

Satisfied with service


15.8.17

Whenever i have had appointments or treatment it has always been first class and I am very satisfied with Orchid House.


14.8.17

Dr Davenport is an excellent doctor...approachable,good listener and efficient


14.8.17

A good docters to go to


14.8.17

Happy with advice and treatment given.


14.8.17


14.8.17

Practice nurse was so kind and helpful


14.8.17

Excellent staff and service


14.8.17

Very good treatment always received


14.8.17

Friendly professional staff


14.8.17


14.8.17


11.8.17

Friendly and helpful service


11.8.17

The system works well and staff very efficient


11.8.17

Easy to book appointments online. Surgeries mostly run on time


11.8.17

Dr. Jenkins is fantastic professional


11.8.17

The people there are very lovely


11.8.17

Because all of the services provided at the surgery are excellent.


11.8.17


11.8.17


11.8.17

Friendly and on time


11.8.17

Clean friendly environment and very informative before procedure


11.8.17

They listen to you about any problems you have.


11.8.17

Always kind & helpfull staff


11.8.17


11.8.17


10.8.17

Good service


10.8.17

Always give great care


10.8.17


10.8.17

[1/2] Professional and thorough consultation with good plan on way forward. Would always recommend Liz and wouldn't wish to see another doctor at the surgery,


10.8.17

Because of the superb service/treatment.


10.8.17

Great reception pleasant people and Dr Every on time very helpful and easy to talk to


10.8.17

Can't find something to complain about.


10.8.17

It's pleasant


10.8.17

Efficient and nice doctor


10.8.17

I think orchid house generally provides a good service


10.8.17

Good service and no waiting


10.8.17


10.8.17

The treatment enables me to be independent


10.8.17

Brilliant teamwork they really look after you. Very kind.


10.8.17

Because I find Dr Every very good and caring


10.8.17


9.8.17   

Caring, kindness, time to listen and understand you.


9.8.17   

Making appointment are easy see the Dr I want and great service xxx


9.8.17   

[2/4] ho was running late had a notice up to inform patients that their clinic was 50 minutes late,there was no notice up to say the doctor I was seeing had a


9.8.17   

I never have a problem getting an appointment and all the staff are always pleasant.
My thanks to all the staff


9.8.17   


9.8.17   

The Receptionist was very helpful. I only had a 10 min wait and the doctor really understanding and reassuring.


9.8.17   


9.8.17   

[1/2] Because I always find your service courteous and flexible. I work full time so being able to book spots in advance and at the beginning or end of the day


9.8.17   

Friendly efficient service


9.8.17   

Very helpful


9.8.17   


9.8.17   

I am a happy customer


9.8.17   

Always very friendly


9.8.17   

Good service as usual


9.8.17   

No waiting and quick and efficient treatment.


9.8.17   

Excellent practice


9.8.17   

Very helpful team


9.8.17   

I have always found Orchid  House Surgery staff very helpful and supportive. The Medical staff give time to explain problems.


8.8.17   


8.8.17   


8.8.17   

Please see my reply dated 26th June


8.8.17   

Excellent same day apppintment


8.8.17   


7.8.17   

Exelent service


7.8.17   

The care they give


7.8.17   


7.8.17   

Always helpful when needed


7.8.17   

Friendly, efficient and professional.


7.8.17   

Dr Grana is a great listener. He ensures he fully knows the issues. I find his judgment excellent and his treatment has always worked for me


4.8.17   


4.8.17   

Very good service


4.8.17   

Not always easy to get through when you want/need an apt. Drs & physios are all lovely, not had much dealing with nurses


4.8.17   

Always good service & quick to be seen but making apt's to see a doctor "trying"


4.8.17   


4.8.17   


4.8.17   

Friendly staff, services available and family doctors


4.8.17   


4.8.17   

Very helpfully and friendly staff.


4.8.17   


4.8.17   


4.8.17   

Friendly and efficient service


4.8.17   


4.8.17   


4.8.17   

Very pleased with how my appointment went


4.8.17   

Very professional staff


3.8.17   

Quick appointments,  professional, focussed


3.8.17   

On the day appointment given and seen on time


3.8.17   

No


3.8.17   

Dr and staff very helpful


3.8.17   


3.8.17   

[1/6] See above and copied here:
4  or 5 you really need to sort out the telephone system.
This morning I called within 3 seconds of the line opening and recei


3.8.17   


3.8.17   

Thorough, reassuring, got things moving.


3.8.17   

Recently had some very good customer service from Michelle, and good "doctoring" from Fran Grania.


3.8.17   

Happy with service & lovely staff


3.8.17   


3.8.17   

All staff whom I encountered treated me with respect, kindness and efficient professionalism.


2.8.17   


2.8.17   

Very helpful


2.8.17   

All the staff are very friendly welcoming and professional


2.8.17   

Lovely doctor and nurse


2.8.17   


2.8.17   


2.8.17   

The treatment was carried out professionally and effectively.


2.8.17   

First visit to Doctor Jenkins and he was extremely helpful and thorough.
No wait either


2.8.17   


2.8.17   

Because the service is first class and all the staff from reception to doctors are friendly and extremely helpful.


1.8.17   

Staff


1.8.17   

The nurse I spoke with (Ali) was fantastic. Spoke to be like a person and not just a number and explained everything thoroughly.


1.8.17   

Always seen in reasonable time, Liz is always welcoming, matter of fact and pleasant.


1.8.17   

I am suffering pain in my head like the last time i saw a docter it was my hip


1.8.17   

Friendly staff, problem discussed. Treatment,prescription given.


1.8.17   

On time, efficient , very pleasant staff


1.8.17   

On time and  caring


1.8.17   

I was able to get an appointment promptly and the doctor was kind and empathetic.


1.8.17   


1.8.17   

Very efficient and on time


1.8.17   

Extremely Likely


1.8.17   

Can see a doctor the same day by booking on the web


July 2017

July 2017 FFT Results


31.7.17

Always happy with the way I have been treated as a patient


31.7.17

You can't manage with the patients you have now. 35mins late going in and then feel rushed through my appt


31.7.17

Very good service


31.7.17

The attitude of staff and superb appointment with Dr Jenkins


31.7.17

Brilliant service and attention when you need it


31.7.17

Liz the nurse practitioner is always ready to listen and informative. I trust her.


28.7.17

Easy informative information and advice. Friendly and helpful


28.7.17

They do what they need to do well.


28.7.17

On time appointment assisted my problem satisfied with the diagnose


28.7.17

First dealings with your practice having recently moved from Doctors in West Moors. Liz made a very good first impression of what to expect. Thank you.


28.7.17

Always found DRs and staff friendly and professional


28.7.17

Nurse Ali was extremely helpful caring and professional.


28.7.17

Exellent attention


28.7.17

[1/2] I am happy with the service I receive from the surgery however appointment waiting time can be excessively long. By recommending family / friends this wo


27.7.17

Ive never had a problem and very friendly staff


27.7.17

[1/2] Yes, I didn't give a 1 as it's often very difficult to get through on the phone to make an appointment. Although I haven't tried lately so maybe you have


27.7.17

Great service. Very professional team


27.7.17

The staff at Orchard House are always very polite and helpful.😂


27.7.17

The reception are always help full and very polite. My husband has been treated very well by the Doctor's and myself. Thank you!


27.7.17

I did have to wait quite  a while to see the doctor but was then treated very well


27.7.17

Always very friendly and helpful staff and just the best Drs in town


27.7.17

They are all brilliant


27.7.17

Very thorough
(sent with Balloons)


27.7.17

Nothing is to much trouble. Friendly a helpful.


27.7.17

Extremely Likely


27.7.17

Friendly nurse practitioner - diagnosed and treated effectively - easy to book an appointment


27.7.17

Dr Jenkins has the time and listens , also didn't feel rushed in the appointment


27.7.17

Always professional and helpful.


26.7.17

The Doctors are good. The GPs staff are friendly. It is kept clean and well run.


26.7.17

Excellent service


26.7.17

Because the doctor I see is genuinely interested in his patients.


26.7.17

[1/2] I can usually get a same day appointment with someone but if not have been able to speak to the duty doctor. All the staff and doctors are friendly helpf


26.7.17

The Dr's are kind friendly and very approachable. The receptionist and appointment clerks have always tried their best to help


26.7.17

[1/2] It's almost impossible to get a same day appointment for the working person, I've literally had to take a day off to get an appointment, being self-emplo


26.7.17

Professional friendly practice


26.7.17

The whole surgery is  very efficient in every way even down to  the parking availability


26.7.17

Everyone helpful and polite its a pleasure to be ill !!


26.7.17

Never felt so bad for asking for some jabs for a holiday lots of sarcasm as if I was doing something wrong next time I'm just going to pay privately


26.7.17

[1/4] Have never been made to feel so bad for simply requesting some jabs for our holiday! Lots of sarcasm about our request and made to feel guilty about the


26.7.17

Fast service


26.7.17

Comforting and reassuring visit with Dr Davenport


26.7.17

Very caring and knowledgable staff
(sent with Gentle Effect)


25.7.17

Appointment was on time as usual


25.7.17

I was very nervous and the doctor was calm and talked things through with me as I was examined.


25.7.17

Liz seaman and dr balachandran have changed my life and made have confidence in the surgery when I didn't before


25.7.17

Ease of booking appt. and no waiting time.


25.7.17

Very efficient, discreet, supportive and helpful


25.7.17

First class service that would be hard to beat


25.7.17

Extremely Likely


25.7.17

The nurse Liz


25.7.17

Very professional and helpful


25.7.17

A very well run practice.


24.7.17

Able to make an appointment in 4 working days (my case was not urgent) and helpful staff and friendy staff.


24.7.17

Dr Jenkins was very thorough and reassuring.


24.7.17

A listening ear, courtesy. & excellent treatment given. Can't fault you. Thank you very much.


24.7.17

Dr. Jenkins s always willing to listen to you.
Always understanding.


24.7.17

Because Dr Jenkins  so understanding  and he's  brilliant  Dr.


24.7.17

Friendly caring nurse


24.7.17

Great doctors who listen and do not rush you


24.7.17

[1/3] Yes I saw Dr Jenkins yesterday and he put my mind at rest as I was supposed to have my knee manipulated under a general anaesthetic on Monday , he assure


21.7.17

No waiting and very polite doctors and nurses
Also found receptionist very helpful


21.7.17

Gp very friendly and accomodating


21.7.17

Staff and drs and nurses very helpful .


21.7.17

Excellent service, friendly doctor and staff, always get good advice


21.7.17

She listened and understood and was very helpful


21.7.17

Very quick,  professional service. Very efficient


21.7.17

I was seen on time, also the procedure and information was first class.


20.7.17

Pleasant and quick


20.7.17

[1/2] Liked the doctor I saw (Jenkins) took time to talk and find out about me as I'm new to the area. Everything processed quickly (bloods and X-ray request )


20.7.17

Help, kindness, understanding


20.7.17

Great service


20.7.17

Very good service


20.7.17

The doctor was informative and helpful and good results


20.7.17

The same reason as I have answered on the last several occasions and will continue on my next  appointments.


20.7.17

I found the place was fast friendly and efficient


20.7.17

The staff and doctors are the best in the country


20.7.17

All the staff are very helpful


19.7.17

Pleased with service Dr every is always helpful and pro active in treatment.


19.7.17

Speed of appointment and projected speed of referral


19.7.17

Very friendly staff and helpful. Always try to run on time..


19.7.17

Efficient


19.7.17

Always patient and listen


19.7.17

I was able to get an appointment quickly


19.7.17

In this instance everything whentbok


19.7.17

Good knowledgeable staff


19.7.17

My gp, top man.


18.7.17

Friendly helpful never rushed


18.7.17

Dr every was excellent as always.


18.7.17

Because you always give the best service and i trust you to do your best to help me and my family


18.7.17

[1/2] Rang up this am got appointment on same day and even asked around a specific time as expecting autoglass for my car - did not have to wait - appointment


18.7.17

Likely


18.7.17

Friendly staff and very helpful medical assistance.


18.7.17

Friendly staff who know thier jobs really well and a first class service.


18.7.17

On time


18.7.17

👍


17.7.17

The reason is because I was seen quickly and received the help that I required. Thank you.


17.7.17

Sympathetic and efficient treatment


17.7.17

Appointment easy to book on a Monday morning for 10am what more could you want


17.7.17

Great doctors


17.7.17

Excellent service great doctors.


17.7.17

The staf


17.7.17

Always had a good service


17.7.17

Good quick service.


17.7.17

I have never had any problem with Or hid House


17.7.17

Punctual appointment. Very approachable doctor.


14.7.17

Good professional service


14.7.17

Brilliant service all round, Dr's lovely and helpful, receptionist staff obliging and helpful so blow that myth about Dr's receptionists been unhelpful.


14.7.17

Very understanding and professional doctor.


14.7.17

Receptionist very pleasant
Saw doctor very quickly
Allround very good


14.7.17

All was good


14.7.17

Dr Gran±a always listens before giving his advice.


14.7.17

Because of the friendly and considerate people who work there


14.7.17

Good practice


14.7.17

Ability to get an appointment within hours


13.7.17

Always excellent service.


13.7.17

Seen quickly. Approachable and helpful.


13.7.17

Dr Jenkins is the best


13.7.17

Superb treatment


13.7.17

Extremely helpful and friendly


13.7.17

Always good service and treated as an individual. Great set of Doctors's.


12.7.17

Because Dr Balachandron was polite on time and listened to me and prescribed the appropriate way forward


12.7.17

Lovely doctor


12.7.17

Great service, caring staff


12.7.17

Got a swift appointment. Dr Every very good, as are the others too.


12.7.17

Always helpful and accommodating staff


12.7.17

Appointment on time, good atmosphere, attentive and supportive GP.


12.7.17

The professional and compassionate care afforded to patients. Also only once in 14 years did I not get a same day appointment.


12.7.17

Orchid House is a very helpful organised practice


12.7.17

[1/2] Yes I can. Had an appointment with Andy (nurse) yesterday to have my ears washed out. Very successful. Andy was very professional. Explanations of what I


12.7.17

Helpful people & good doctors.


11.7.17

Efficient friendly well organised service


11.7.17

Dr Davenport is so helpfull and easy to talk to.


11.7.17

good and friendly doctors . very good practice


11.7.17

Great doctors!


11.7.17

Delt with my problem good doctor


11.7.17

Friendly, understanding & efficient.


11.7.17

My Doctor. That's the main reason.


11.7.17

Good overall service


11.7.17

Never rushed given plenty of time to discuss problems always very pleasant and helpful


10.7.17

I am delighted with the care and attention given by doctors, nurses and receptionists  - whatever the age of the patients. Well done x


10.7.17

extremely fortunate to be a patient at this brilliant practice, thank you to everyone


10.7.17

Very good surgery


10.7.17

Quick appointment, very pleasant doctor and given advise and tests needed. Clear explanations.


10.7.17

It's a great surgery with great doctors but can't always see your own doctor and sometimes wait ages for appointments


10.7.17

Always excellent help from all staff


10.7.17

They r very good


10.7.17

Comfortable with the Doctors I choose


10.7.17

Same day appointment.


10.7.17

Very good service


10.7.17

Drs very caring. All staff very friendly and polite.


10.7.17

Kind efficient friendly and brill care quality


10.7.17

I was able to ask questions about my illnesses treatment given and felt confidant the doc had read the notes about everything that had happened.


10.7.17

Only I have been very pleased with this practice


7.7.17   

Friendly efficient good communication.


7.7.17   

Excellent staff. Kind and friendly.


7.7.17   

Im new to this practice


7.7.17   

I was well received by Dr B and appropriate tests with a review date were put in place.


7.7.17   

Dr Every was extremely helpful very informative he made me feel less worried about my situation and I have a follow up appointment next week with him.


7.7.17   

Excellent care


7.7.17   

Good instant treatment


7.7.17   

Extremely Unlikely


7.7.17   

Appointment easy to make. On time. Both doctor and reception staff extremely pleasant.


6.7.17   

Exelent treatment


6.7.17   

Very quick to get an appointment and doctor.


6.7.17   

Greeted with a smile & lisend 2


6.7.17   

I have been very pleased with the transfer! The Dr I saw was very good as took the time to explain to me what was going on in a way that I understood.


6.7.17   

Because all of the services provided at the surgery are excellent.


6.7.17   

Gooddoctorsandstaff


6.7.17   

Efficient service


6.7.17   

Helpful knowledgeable team


5.7.17   

A great service , prompt friendly and professional.


5.7.17   

Excellent practice


5.7.17   

Polite doctor


5.7.17   

Friendly and helpful doctors and receptionists


5.7.17   

Excellent service.


5.7.17   

quick courteous disco rse for early appointment. Very pleasant locus diagnosis and referral.


5.7.17   

Always treated with the best care.


5.7.17   

It was very quick!


5.7.17   

Because you are fantastic at your jobs and good service all of you


5.7.17   

Excellent professional treatment.


4.7.17   

Helpful advice with an understanding approach explaining the position - together with getting an appointment


4.7.17   

I have been happy with the treatment I have received over the years .


4.7.17   

Extremely Likely


4.7.17   

[1/2] I have been with this surgery for more than 40 years and never got any problems whatsoever the doctors,nurses,and all the staff are very helpful and cour


4.7.17   

As always everyone is so kind.


4.7.17   

Excellent service


4.7.17   

Your always there to help with any problems as I have had in the last few years, that includes the nurses as well, may it continue. Many thanks ,


4.7.17   

Excellent service.


4.7.17   

Same day appointment, I felt like I was listened to, taken seriously and felt reassured.


4.7.17   

I was given an appointment on the same day I phoned was seen on time and by an excellent doctor


4.7.17   

Because dr every is the finest


3.7.17   

Just good reliable advice given in a caring manner.


3.7.17   

Liz is amazing! X


3.7.17   

Extremely Likely


3.7.17   

Problem sorted in a very professional but friendly way by Dr Balachandran.


3.7.17   

No reason in particular


3.7.17   

Ali, the Nurse I saw, was absolutely lovely. I felt listened to and unrushed.


3.7.17   

Excellent service


3.7.17   

I felt listened to by the GP  and was happy with my treatment


3.7.17   

A Very good service efficient


3.7.17   

Listened and didn't feel rushed


June 2017

june friends and family results


30.6.17

Staff are friendly and efficient


30.6.17

Excellent care very thorough


30.6.17

Liz


30.6.17

Friendly and helpful staff


30.6.17

Good efficient service and appointments


30.6.17

Doctor friendly, listened well and caring


29.6.17

The reception ladies are always polite and helpful, the doctors listen to the problem and act accordingly without fuss, thats all you need.


29.6.17

I think they are very good


29.6.17

Everyone is very helpful


29.6.17

All the staff are really obliging, my physiotherapist is lovely and enables me to be independent, and my gp is brilliant. What more can i say


29.6.17

Dealt with my problem efficiently and in a professional manor.


29.6.17

able to get appointment and doctor listens


29.6.17

Great service, friendly staff, understanding doctors


29.6.17

Always efficient, effective and good attitude.


28.6.17

I did! Karen was brilliant and put me at ease!


28.6.17

Experienced other surgeries and feel this one operates the best &doctors ,staff very good.


28.6.17

Mostly the service is fine but booking appointments can be a nightmare and the attitude of one of your receptionists leaves something to be desired


28.6.17

Doctor listened and hopefully out coarse of problem. And appointment on time.


28.6.17

Excellent service and care


28.6.17

Helpful receptionist no long wait to see very helpful doctor.


28.6.17

Prompt appointment and help


28.6.17

Five star service thanks


28.6.17

Very helpful staff


27.6.17

Polite happy helpful staff. Clean surgery.


27.6.17

Appointment quickly and how I am treated always very pleasant and thorough and solve all my problems


27.6.17

The receptionists are very helpful and the doctors are caring and interested in you.


27.6.17

Because of the staff and the treatment received


27.6.17

Great doctors but 20 minutes late going in to see doctor


27.6.17

The advice was good. Aswas the attitude. I felt as if the nurse understood my problem.


27.6.17

On time. Excellent treatment


27.6.17

Good caring service


27.6.17

Easy online booking of appointment, was seen at the specified time, and I have total confidence in the doctor.


27.6.17

Quick, efficient


26.6.17

Helpful


26.6.17

Appointment on time, helpful doctor. No problems


26.6.17

There's nothing better than leaving your doctor's surgery knowing y


26.6.17

Everyone is extremely friendly & nothing ever appears too much trouble


26.6.17

I thank the Drs are a great


26.6.17

The online booking and the service once in the surgery.

Regards


26.6.17

I was very satisfied with the treatment I received.


26.6.17

Always professional always polite and all round the best surgery I've ever ever been too.


23.6.17

The staff are all very courteous and helpful and the waiting areas are so pleasing.


23.6.17

Very prompt service


23.6.17

The staff and doctors are always polite and understanding to your needs


23.6.17

Very good care always given


23.6.17

All the staff are always pleasant and helpful and as for doctor Balachandran she has always listened and done her best to help me


23.6.17

Mistake. Sorry, I meant 1. Very good service.


23.6.17

A wonderful service we get


23.6.17

Couldn't get better service and treatment


23.6.17

[1/2] Been a patient with you for 30 years, always helpful, kind and do their best,

Dr jenkins, dr every, dr davenport are amazing, phone consultations, ultra


23.6.17

Was straight in on time


23.6.17

Without their help and support my parents would not be able to live at home with me and my family


23.6.17

Pleased with action very caring


23.6.17

Friendly reception, good doctors, and nurses. Very good asthma nurse for my son


23.6.17

Very good service would recommend the surgery only thing I can say is very hard to get appointment on the day u want it


22.6.17

Staff are nice x


22.6.17

I have always received a friendly, caring service, whenever I have attended the surgery.


22.6.17

Very efficient and helpful, listen to you properly and always very friendly


22.6.17

Seen on time. No hanging around and friendly efficient nurse.


22.6.17

Excellent doctors, nurses & reception.


22.6.17

Politeness and helpful.


22.6.17

They do what they need to do well.


22.6.17

Friendly staff, efficient service


21.6.17

Yes great attentive service given by all doctors. Best surgery in area & recommended to all friends.


21.6.17

Receptionists kind and efficient. Dr so easy to talk to. No feeling of being rushed


21.6.17

Clear advice, really well talked through with me.


21.6.17

I already have on the previous text


21.6.17

Always friendly helpful staff.


20.6.17

Good service


20.6.17

Very helpful and friendly as always


20.6.17

I find all the staff and doctors really helpful.


20.6.17

I always find the surgery very efficient and nothing is a problem for the staff


19.6.17

I am very satisfied with the service at orchid house surgery


19.6.17

Good service and general attitude


19.6.17

[1/2] I think all the Dr's are fantastic and are all kind. They never make me feel im wasting there time in regards to bringing my little ones in. Always get a


19.6.17

I was 1hour late due to buses the nurse still saw me


19.6.17

With no problem number one


19.6.17

Dealing with nice people.


19.6.17

Efficient receptionists who are extremely helpful and polite. Caring doctor who listens and tries to sort out treatments efficiently and quickly


19.6.17

Timely service


19.6.17

Got a appointment Quickly did not have to wait to long in waiting room sorted my problem

Say no more


16.6.17

Can normally get an appointment when I need one


16.6.17

Ease of booking, being seen before my appointment time, friendly staff


16.6.17

[1/2] The nurse practitioner liz and doctor davenport have gone to extra lengths past their duty of care to make sure i am in good health. Unkmowingly they hav


16.6.17

[1/2] I had an appointment with Fiona the physiotherapist. Very nice and helpful lady. I did the exercises that she recommended and there has been a marked imp


16.6.17

Because I have always had a good and efficient service from the surgery.


16.6.17

Availability of appointments


16.6.17

Good


16.6.17

I always find them very helpful and friendly


15.6.17

[1/2] I saw Dr.Jenkins this morning & he is arranging various tests. Although being 81 years I still matter & he treats me as though I'm his only patient. I'm


15.6.17

Very efficient prompt and friendly


15.6.17

Prompt consultation time. Patient, sympathetic response, excellent phone call-back service a team of dedicated doctors all of excellence


15.6.17

There allways got time for you


15.6.17

On time, good service


15.6.17

Good explanation. Friendly. Top marks.


15.6.17

Pleasant,and helpful staff !


15.6.17

[1/2] Good doctors can always get an appointment if you really need one. You looked after my mum wonderfully until she went into a home and kin


15.6.17

The doctors are always very pleasant and effient also the nurse's.


15.6.17

Because I have only been with the practice a few weeks and so far so good but I haven't had a lot of time to see


15.6.17

Always find all the staff extremely helpful and can always get an appointment when you need one


15.6.17

In the last seven years the advice and care has progressively got worse or Maybe i'm just unfortunate !


14.6.17

Kind staff. Efficient and good service.


14.6.17

Excellent doctor


14.6.17

I feel I had a good consultation and Dr Davenport was very thorough


14.6.17

The staff


14.6.17

Yes being able to get appointment same day.


14.6.17

Able to get an appointment & prescription the same day


14.6.17

Very caring, helpful, understanding,doctor listens to her patients excellent doctor surgery Thankyou very much.


14.6.17

Professional and was booked in quickly


14.6.17

Very helpfull


14.6.17

Wonderful attentive Doctor Davenport. Sympathetic understanding and patient wirh my husband.


13.6.17

Liz Seaman whom my appointment was with, is always prompt, helpful and courteous.


13.6.17

Excellent advice and help from Dr Grana.


13.6.17

Good waiting time and informative with the issues


13.6.17

Excellent service from reception and nurses


13.6.17

Good service


13.6.17

Appointment the same day,punctual timing for appointment, excellent doctor


12.6.17

Great team of professionals


12.6.17

Very informative and made to feel very comfortable


12.6.17

The nurse is always happy and has a calming nature.


12.6.17

The staff that I have dealt with have been extremely nice


12.6.17

Good service


12.6.17

Very professional and didn't have to wait too long, very friendly.


12.6.17

Likely


12.6.17

Friendly staff. But did need to wait 10mins for myappointment


9.6.17

Friendly staff


9.6.17

[1/2] Registered at this GP Practice so there isn't much choice to go anywhere else.Had to wait over a week for appointment to get blood test when I feel it sh


9.6.17

Appointment on time and friendly service


9.6.17

[1/2] Location. Friendly, helpful staff. Online appointments and repeat prescriptions. Pharmacy next door. Convenience. Wouldn't hesitate to recommend to f


9.6.17

Excellent staff


9.6.17

Don't want to give the doctors more work!


9.6.17

Good patient skills and rapport by ali.


9.6.17

very happy with the service provided .


9.6.17

Prompt, available, precise, friendly service


9.6.17

Because the staff are efficient and helpfull


9.6.17

Pleasant and helpful as always.


8.6.17

I am always treated with friendly respect and know that whatever my problem it will be dealt with promptly and efficiently.


8.6.17

Understanding and helpful reception like today. Efficient and friendly staff.


8.6.17

Dr is v good


8.6.17

Very professional and friendly


8.6.17

Convenience and Quality service.


8.6.17

Just the normal good service.


8.6.17

The Doctors have time for their patients.

And they always treat you with respect.


7.6.17

Always helpful.


7.6.17

Always found you really helpful and understanding


7.6.17

All just worked well


7.6.17

As I said on my first text, you provide a very good service.


7.6.17

Always helpful doctors and staff are brilliant . Have always been look after with extreme care .


7.6.17

Quick and painless very easy to speak to nurse


6.6.17

Friendly, understanding approach from Dr. Every with agreed action.


6.6.17

Proffesional service.


6.6.17

Dr Grana was on time and dealt with my issue and provided advice to solve the problem.


6.6.17

Always helpful, friendly and accommodating with appointments


6.6.17

Clear straightforward advice, friendly


6.6.17

Professional,polite &very accommodating,flexible. Polite receptionists


6.6.17

Always ultra efficient


6.6.17

A personal caring efficient service


6.6.17

Not yet.


6.6.17

Efficient staff and gnd doctor


5.6.17

Excellent always. Doctor's nurses and receptions on the phone.


5.6.17

Very good service


5.6.17

[1/2] The same as always. Professionalism, kindness, respect. A thoroughly amazing practice in my opinion, having been to other practices which have been not


5.6.17

Efficient


5.6.17

Kind, professional and efficient service


5.6.17

Very courteous and professional treatment


5.6.17

Friendly, helpful


5.6.17

Been with orchid for 7 years. Professional "If they can do, they will do" All staff are so helpful


5.6.17

Nice Dr

Easy to get apt

Friendly receptionist

Didn't hv to wait long in waiting room


5.6.17

Very good surgery , staff helpful and good what they do.


5.6.17

Treatment second to none excellent


5.6.17

Efficient and professional


5.6.17

Read medical notes and was immediately focused on the problem


5.6.17

[1/2] Have been registered with y for 15 years and have found all staff including receptionists nurses and doctors to be extremely compassionate and profession


5.6.17

Appointment on time. Doctor Every considerate and efficient .


5.6.17

The doctors and staff are excellent always and I can get an appointment any day I need one


5.6.17

Excellent service


5.6.17

Listened and tried to support.


2.6.17

[1/2] Dr Jenkins who is my doctor is so easy to talk to & has always understood my my various problems.

The receptionist are always very helpful, also the nur


2.6.17

Great service as always.


2.6.17

Felt listened to and treatment progressed


2.6.17

There is no reason not to


2.6.17

[2/2] ad to visit at 8:10 and queue for 20mins to see receptionist to make appointment in person.


2.6.17

Because Dr Jenkins is such a good Dr.


1.6.17

[1/2] Have been a patient for nearly 20 years - admin staff have always been incredibly helpful with all queries & appts & medical staff all excellent dealing


1.6.17

[1/2] Certainly, my family are registered with you, the practice is local and on most occasions we have been able to get appointments on the day they are requi


1.6.17

Yes always get great service,and the Physio Vanessa is excellent.


1.6.17

Friendly nurse :)


1.6.17

Excellent service from Drs & staff


1.6.17

Care


1.6.17

Always good quality service.


1.6.17

[1/2] Orchid house will always try and give you an appointment and if there isn't any you will always get a call from them. The doctors are all fantastic and h


May 2017

may fft results

31.5.17

The service seen on time of appment


31.5.17

Same day appointment and very understanding GP.


31.5.17

Good prompt, professional and helpful


31.5.17

Doctor gave us really good advice and helped with our elements.


31.5.17

Very helpful at reception desk, doctors very pleasant. Wait not too long. Better than doctors in Essex.


31.5.17

Yes


31.5.17

Cause I felt it was dealt with well


31.5.17

As always very helpful and attentive.


31.5.17

Because young doctor Every is an excellent doctor and everybody is always so helpful have a nice day


30.5.17

Straight in straight out


30.5.17

Friendly. Helpful


30.5.17

Service is exactly what I expect from a good GP practice


30.5.17

Always delivering high level of service.


30.5.17

Polite professional clear explanation and caring manner


30.5.17

For the exc service given by both doctors and staff


30.5.17

Had an appointment with Ally. Truly professional & kind manner. 😊


30.5.17

Because excellent advise was given


30.5.17

Quick appointment and referral


30.5.17

Efficient friendly personal professional attention


26.5.17

Good prompt service


26.5.17

I am tying to work at the moment and am finding these texts quite frustrating.


26.5.17

Nurse Ali is a kind person who always explaines things in a way that is easy to understand.


26.5.17

Dr Balachandran was extremely helpful, very understanding and a very attentive listener.


26.5.17

Good on time service


26.5.17

Treatment conducted in a professional manner


26.5.17

Excellent service


26.5.17

Difficulty in getting app at times


26.5.17

Eàrly app so Dr. On time .no delays .good Dr.felt at ease


26.5.17

I have always found that when I have visited the surgery the doctors and the nurses I see are the best I have seen in a long time.


26.5.17

[1/2] Saw nurse Ali for an asthma check up. She was very informative with up to date information and advice on using my inhalers. I was seen right on time.


25.5.17

The nurse was friendly yet Professional and helped me feel at ease


25.5.17

Good service just a little hard to get appointments with a doctor sometimes.


25.5.17

Unexpectedly given an appointment to follow up existing condition without me having to ask. Prevention is better than cure!


25.5.17

No not ever again if I'm unhappy I'll tell the doctors


25.5.17

Lovely staff


25.5.17

Without my treatment, I couldn't be completely independent


25.5.17

[1/3] I am new to Orchid House and I have been made to feel welcome and everyone I have come into contact with have been more than helpful from taking time to


25.5.17

I always get an appointment if necessary good service at all times


25.5.17

Excellent care and profession .


24.5.17

Excellent service


24.5.17

Friendly staff


24.5.17

Very helpful receptionist didn't have to wait long for an appointment, I was seen promptly.


24.5.17

Excellent professional care


24.5.17

The doctor was very helpful and dealt with my problems most effectively thank you


23.5.17

The surgery meets the needs of me and my family to our satisfaction.


23.5.17

Dr Jenkins is a great doctor


23.5.17

The service the doctor provided was brilliant. He was a locum doctor. But one of the best I've seen. Very understanding. And Very friendly.


23.5.17

Very polite blood staff and do their job well.


23.5.17

Surgery has the best doctors in dorset


23.5.17

Efficiency,friendliness,doctors and nurses very professionnel and sympathetique.


23.5.17

Staff always helpful


23.5.17

Nurse practioner is professional whilst being helpful and quick to diagnose. Feel can talk to her.


23.5.17

Quick appointment. On time.


23.5.17

Felt very informed today, was given the option to control my healthcare plan and was given great communication


23.5.17

Service good but had to wait a few days .


23.5.17

Good service


23.5.17

Very friendly and helpful .


23.5.17

Excellent service from everyone from receptionists,practice nurses to doctors.NHS at its best.Thank You.


23.5.17

Efficient and professional


22.5.17

Very good medical service and well explained to patient


22.5.17

Have confidence in the Doctors and staff


22.5.17

I couldn't wish for better courtesy and care. Thank you vary much.


22.5.17

[1/2] I have always had very good service at Orchid House can always get an appointment or call back not that we come often also I have just seen the nurse Al


22.5.17

Excellent service from receptionist to doctors. Location and treatment. Can't ask for more. Thank you


22.5.17

I was dealt with in a respecful and thoroughly professional manner. Thank you


22.5.17

Quick to be seen and helpful staff.


22.5.17

I always get a good reception and although they are very busy they manage to find me an appointment....


22.5.17

The appointment went very well plenty of information given.


22.5.17

Efficient service, helpful staff, understanding doctors.


19.5.17

Prompt fair booking system and personal comfortable assistance.


19.5.17

The nurse was very helpful my only complaint would be a 9:05 appointment didn't happen until 9:25 but that's ok it wasn't an emergency


19.5.17

On time and very informative


19.5.17

Polite and friendly


19.5.17

Pleasant and efficient staff


19.5.17

Although the nurse clinic was running 1/2 hour behind. She apologised and speedily and painlessly took blood.


19.5.17

The dr was very understanding of the pain i was hn and hopefully the scrip he gave me will hopefully make me better


19.5.17

Swift efficient service.


19.5.17

Excellent all round


18.5.17

Treated kindly and gently by Liz for a intimate examination.


18.5.17

Very efficient and understanding.


18.5.17

Always helpful.kind. and go an extra mile for you.


18.5.17

Was easy to get through on the phone this morning( not always that way). Treatment as hoped


18.5.17

It was a blood test. Nothing complicated


18.5.17

Always been very satisfied with the surgery Dr's and staff.


18.5.17

[1/2] Because a doc helped me with psosias on my hands which are very bad ,hurt, sore, itch and are getting me down what with half my lung taken out due to lun


17.5.17

Very helpful, courteous and efficient receptionist. Doctor spent time listening and giving recommendations.


17.5.17

Love that it is computerised. I can order prescriptions, book appointments at my convenience. Brilliant


17.5.17

Good service and thorough doctors


17.5.17

As before. All Drs n Staff are friendly n listen to you.


17.5.17

As a new patient I was pleasantly surprised how easy it was to get an appointment and delighted records had already been received from previous surgery.


17.5.17

Excellent service and reasonable access to the GPs etc. ALL staff are very helpful.


17.5.17

[1/2] 40 minute wait with no notification & I have left not feeling confident in the diagnosis, as GP didn't seem confident- prescribing antibiotics. The consu


17.5.17

On time and doctor very nice


17.5.17

Because I'm new to the surgery


17.5.17

Friendly efficient staff


17.5.17

Doctor easy to talk to, took time to listen to me and suggested alternative ways to improve my condition rather than just tablets.


17.5.17

On the whole l am quite happy with the Doctors, But l don't have a lot of confidence with one of the Doctors.


17.5.17

Good efficient service


17.5.17

I have already done this.


16.5.17

Always very kind & helpfull


16.5.17

Fast, efficient, professional and friendly service.


16.5.17

Extremely Likely


16.5.17

Excellent care thank you.


16.5.17

You have always been there and helpful to me and my late husband. When we needed help the most.


16.5.17

Very polite and friendly service.


16.5.17

The practice is good all the staff are lovely and the gp's and the receptionist's go all out to help you


16.5.17

Prompt and attentive consultation with Dr grana


15.5.17

On time


15.5.17

Excellent Service


15.5.17

You always get good service and never have to wait to long


15.5.17

Punctual & Dr Grana professional & approachable


15.5.17

Got an appointment when i needed one. Was seen on time by friendly, competent staff. Couldn't ask for more.


15.5.17

So caring dr davenport


15.5.17

Because all of the services provided at the surgery are excellent.


15.5.17

Always fast and friendly service.


15.5.17

On time , pleasant doctor who carefully talked through her diagnosis.


15.5.17

Punctual appointments and happy with treatment.


15.5.17

Brilliant nurse practitioner


15.5.17

Friendly doctor , on time


15.5.17

Helpful and friendly.


15.5.17

[1/2] Later appt helpful being a worker. Doctor very good have had him for a number of years and nice to be consistent with just seeing him. Seen at appointmen


15.5.17

They are always very pleasant, and give assuring treatment . When my wife was struggling with cancer, they would visit her in their lunch hour !!!


12.5.17

Dr really listens and so far much happier with his approach than my last practice. The surgery itself is also better than any other Ive been to.


12.5.17

On time good advice


12.5.17

All good


12.5.17

I always find Dr Grana extremely professional and takes the time to find out the issues. He is very knowledgeable and patient in his approach.


12.5.17

On time and fast service


12.5.17

Prompt diagnosis and left with a clear way forward for resolving the issue


12.5.17

I was seen very guickly and the doctor was very thoughtful and dealt with my concerns. As always an excellent service


12.5.17

Very good doctors at Orchid.


12.5.17

The nurse was very private, provided dignity and respect. Very informative


12.5.17

Very usefula


12.5.17

Staff are wonderful as are the doctors and nurses. Quality of care is exceptional.


12.5.17

Professional, pleasant service


12.5.17

Always prompt with appointment and very satisfied with service.


12.5.17

Great docs and receptionists,


12.5.17

Friendly , equipped , sufficient, responsible and punctual. Highly recommended.


12.5.17

I am very happy with the service I get at orchid house surgery


12.5.17

Not always easy to get an appoi ntment within a week or more but the docs are great.


11.5.17

My treatment today was excellent perhaps I should have said 1 , sometimes it's hard to get through to reception to make the appointment in the first place


11.5.17

Nurse very friendly and professional. Gave a good thorough explanation of procedure.


11.5.17

Extremely Likely


11.5.17

They do there best to help there patients


11.5.17

Polite, helpful and prompt in providing services.


11.5.17

I feel the GP are caring, you are listen to as a patient.x


11.5.17

She made me feel comfortable, relaxed and was reassuring about my anxieties. She was kind, friendly and understanding.


11.5.17

Receptionist was very friendly and helpful, there was no wait in the waiting room, and the lady doctor I saw was extremely lovely and helpful


10.5.17

Over all a good service. From doctors to cleaners.


10.5.17

Very nice and helpful doctor. Appointment on time.


10.5.17

Friendly, polite and helpful staff


10.5.17

Professional personable helpful and on time should score 1 really


10.5.17

[1/2] Your physio was extremely thorough in examining me to get to the bottom of a tricky shoulder problem. I left feeling positive the problem could be resolv


10.5.17

Good service


10.5.17

GOOD doctors


10.5.17

Friendly reliable professional


10.5.17

Very good excellent consultation with lovely Dr Every.


10.5.17

Very helpful


9.5.17

Liz Seaman always extremely supportive of me with my COPD Chest condition, having been an asthmatic all my life and never smoked a cigarette.


9.5.17

Just good service and advice.


9.5.17

Doctor kind and gentle As always. Treatment on time.


9.5.17

Ali (one of your nurses) was absolutley brillant in dealing with my nervous daughter. Ali was incredibly patient with her despite exceeding our allotted appointment thank you also to Michelle the receptionist who assisted me with where to park and kept the doors open so i could be as quick as possible


9.5.17

To cut to the case,everyone does their job very well,the place works like clockwork,your staff are on top of their jobs,thank you for excellent service.


9.5.17

The attention of staff


9.5.17

First class service received


9.5.17

Waiting time all was good doctor very good


9.5.17

Dr jenkins. Outstanding.


8.5.17

[1/3] Dr Every is always patient, kind and bery understanding. Everything you want from a doctor. My appointments are never rushed and I don't feel any pressu


8.5.17

Quick appointment given and a lovely straight forward service.


8.5.17

Very good service


8.5.17

Because someone had texted me & asked for a replay!!!!


8.5.17

The doctors and staff are always very helpful and totally professional.


8.5.17

Dr Jenkins was very helpful in sorting various problems


8.5.17

I was treated well.


8.5.17

Appointments always available. Quick referrals to specialists, very helpful reception staff.


8.5.17

I thought the young lady was lovely. Time was a little late.


5.5.17

Efficient, & caring service.


5.5.17

It was a very good experience all round. Very satisfied.


5.5.17

Punctual and extremely understanding.


5.5.17

Dr.Jenkins and staff.


5.5.17

Never have any issues


5.5.17

Very competent


5.5.17

Quick and helpful


5.5.17

Quality of medical services


5.5.17

[1/2] I did not give the highest rating because after a request to ring the surgery I had to call in after four unsuccessful attempts at telephoning. I like to


5.5.17

[1/2] Reception staff have always been helpful, fitted appointments for myself and children in, when not possible they've arranged call back from Dr which has


5.5.17

Great service


4.5.17

I find Dr Balachandra extremely easy to talk with. She listens and supports and helps to put my mind at ease. She and Dr Grania are very similar.


4.5.17

They do what they need to do well.


4.5.17

Good care


4.5.17

It is sometimes difficult to get appointments on the day you call and very difficult to pre-book appointments in a reasonable time frame


4.5.17

Timely appointment. Polite doctor


4.5.17

Efficient & thorough


4.5.17

Punctual appointments, high standard of care.


4.5.17

U can always get an appointment


4.5.17

Great service always


4.5.17

Focused and professional


4.5.17

I made an appointment to see the doctor for today as it was urgent and they had one available this morning.


4.5.17

Excellent care.


4.5.17

It's a very pleasant surgery & all the doctors who I've seen have been really good, attentive & caring.


4.5.17

The staff give such good care, it's the best surgery I have ever had!


4.5.17

The first come first served booking system needs to be changed but the staff are always excellent


3.5.17

Seen on time dr very helpful and explained treatment


3.5.17

Friendly professional good doctor


3.5.17

I am Very happy with the Dr's treatment when I need there help and advice. The staff on the reception are always helpful.


3.5.17

Prompt attention with good care and professional staff


3.5.17

I was very pleased with the helpfulness of the doctor and the receptionist.


3.5.17

Appointment on time. Friendly helpful staff.


3.5.17

So friendly, and give you the belief that you are being looked after. Couldn't fault this practice. Thank you.


3.5.17

Your locum doctor was friendly and very helpful.


3.5.17

Excellent patient care. Dr. Jenkins was really good.


3.5.17

Nice Dr - wasn't made to feel I was wasting his time, listened and didn't make me feel rushed. no long wait, apt offered at a good time.


3.5.17

I am able to book online on the day and dr Jenkins is an excellent doctor


3.5.17

[1/3] I arrived 20 mins early and Dr Every called me in straightaway. He explained my options regarding HRT thoroughly and was extremely helpful. I'm registere


2.5.17

Because i felt lisened to


2.5.17

On time all medical staff kind and helpful


2.5.17

I didn't mean to put 1, I meant to put 5. Sorry!


2.5.17

Hi everyone is so kind at the surgery and pleasant to talk to. Well done to you all.


2.5.17

Helpful friendly not rushed


2.5.17

Yes did you want coffee


2.5.17

The Doctors are friendly and put you at ease they will try their best to sort out your problem and make you feel better.


2.5.17

Excellent Service and Doctors


2.5.17

Friendly, helpful, genuine service


2.5.17

Great staff


2.5.17

Efficient and friendly staff.Excellent medical care.


2.5.17

Quick appointment, efficient, friendly

April 2017

April 2017 FFT results


28.4.17

I have always had very excellent treatment from all doctors and everyone working at Orchid house


28.4.17

It good and friendly all the time


28.4.17

Always good service


28.4.17

Same day appointments. Great Doctors.


28.4.17

Excellent Dr Jenkins


28.4.17

I was seen on time, which is important to me


28.4.17

On time and very efficient


28.4.17

Dr listened & took my concerns seriously & referred me for tests. After results, Dr explained in full


28.4.17

The very good response from doctor.


27.4.17

[1/2] Because Julia your receptionist she just only gave an excellent service but the other patients that belongs to this surgery. I  am  new in this surgery a


27.4.17

First class service, understanding doctor, follow up app made


27.4.17

Doctor was very helpful & listened to what I had to say


27.4.17

The whole team is always very helpful


27.4.17

Very very good consultation every time.


27.4.17

Good listener and send able advice


27.4.17

Liz is great and so knowledgeable. Very supportive


27.4.17

[1/2] It is a well run surgery. I can book on line if i know that my problem isn't serious but get fitted in on the day if really feeling ill. Nurse was kind t


27.4.17

[1/2] The phlebotomist was friendly and responsive, conducted our appointment warmly and efficiently, in clean surroundings, and at my visit to the receptionis


26.4.17

Excellent practice


26.4.17

I was taken on time, the doctor that I saw was very friendly and helpful. I also got the answers and help I needed.


26.4.17

Always give their best attention


26.4.17

You are always helpful and very pleasant and my doctor she  is lovely


26.4.17

Very helpful staff at reception and always friendly and all the Drs are great and very helpful!


26.4.17

Because I have always found that all the doctors
Medical and admin staff great


26.4.17

My appointment was on time.


26.4.17

Professional caring


26.4.17

Excellent doctors and nurses and receptionist


26.4.17

Although it took 4 weeks to get the appointment the doctor was very helpful


25.4.17

Very fast and efficient service.


25.4.17

Extremely prompt, polite & efficient. Especially Mrs Ali Caller just lovely. Others also kind & extremely helpful including receptionist :)


25.4.17

[1/3] The nurse who I saw today was called Ali she put me at ease straight away,she asked me if I had anything that I was worried about,so I told her what my c


25.4.17

Good nurse practitioner
Short wait


25.4.17

Brilliant care and attention


25.4.17

The Dr is always on time. And are all so lovely and understanding.


25.4.17

Doctor was great


25.4.17

Dr Every is the best doctor that's why 😃


25.4.17

Quick and efficient service and friendly staff - thanks


24.4.17

Excellent service


24.4.17

Excellent doctors and good service


24.4.17

The level of care and professionalism shown


24.4.17

Very efficient, didn't have to wait too long at all. In and out within a couple of minutes.


24.4.17

Seen on time


24.4.17

Prompt. Good doctor rapport with patient. Well explained  diagnosis.


24.4.17

Dr Davenport


24.4.17

Great service even though very busy today


24.4.17

Always polite and helpfull staff.


24.4.17

Friendly but efficient staff.


24.4.17

[1/2] On the the whole I've been quite pleased but it does lack some vibrancy of my previous practice-younger Drs etc with a fresh approach to medicine /treatm


24.4.17

Staff and Doctors are friendly and very helpful.


24.4.17

Lovely doctor and receptionists,


24.4.17

On time, friendly , efficient


24.4.17

The service one receive at the surgery from all members of the the staff is first class no matter how trivial the problem be.


24.4.17

I gust had treatment and it was dealt with quality


24.4.17

I was very satisfied with the attention  of Dr Davenport  she listened to me and how quick she and staff dealt with my need Thank you


24.4.17

Very good service.


24.4.17

I received a positive response


24.4.17

Practice nurse very helpful thank you


24.4.17

if you have to contact the surgery you always get a positive helpful caring response from Reception, Doctors, Nurses and Treatment staff, which is not easy to do 27/7 days a week thank you.


24.4.17

Excellent service given by both the doctors and the staff


21.4.17

Because of the good service and helpfulness of staff and doctors .


21.4.17

Very professional and friendly both the doctor and the reception staff


21.4.17

Service is good. Staff are friendly but not always running to time.  Which I understand and appreciate. So hence a 2.


21.4.17

Pleased with service


21.4.17

Doctor always explains treatment and puts you at ease.


21.4.17

Friendly, informative nurse who took time to make me feel at ease. Thank you Ali.


21.4.17

I did not attend today- I cancelled earlier so I cannot answer questionnaire thank you


21.4.17

Friendly professional treatment.


21.4.17

Lovely docs and receptionists


21.4.17

The doctor was very kind and understanding


21.4.17

Excellent service


21.4.17

Fast , freindly


21.4.17

Pleasant nurses and very good doctors


20.4.17

Good efficient service. VERY KIND PEOPLE TO DEAL WITH.


20.4.17

Excellent treatment.


20.4.17

Dr Jenkins is brilliant.


20.4.17

Very friendly staff, front of house doctors and nurses.


20.4.17

My treatment enables me to walk without relying on either people or equipment  ,without it this couldn't happen


20.4.17

Very efficient nurse when I visited. Was able to resolve my issue quicky


20.4.17

Could ask for better healthcare!


20.4.17

Excellent physio treatment-  better than some I have paid privately for!


20.4.17

Great practice. Great staff and doctors at all levels. Thank you for your continued support.


20.4.17

Brilliant surgery in all ways and lovely nurse Judith yesterday.


20.4.17

based on today's experience, Dr Jenkins brilliant GP no hesitation in recommending him to other


20.4.17

Good friendly service


20.4.17

Vanessa, the physio, is excellent.


19.4.17

Doctors listen to you. Receptionist very helpful. Electronic systems great


19.4.17

Got an emergency app today and got some well needed medication.Had a 40 min wait but happy to be seen today.Doctor very sympathetic.


19.4.17

Caring nurse who carried out pain-free injection!


19.4.17

[1/2] I was offered a cortisone injection an xray and bone scan without having to ask! Receptionist was friendly and efficient. Dr knowledgeable and friendly a


19.4.17

A good service and great staff


19.4.17

A good service


18.4.17

The nurse I saw was fantastic, the entire experience was amazing, she put me at such ease


18.4.17

I have always received prompt service and excellent care and advice.


18.4.17

Kind and helpful


18.4.17

Great teamwork in getting me in and processed for bloods, ECG and getting BP monitor fitted in 30 mins, absolutely fantastic


18.4.17

Tracy was extremely quick and cheerful.  Thank you


18.4.17

Good physiotherapy


18.4.17

High quality all round. Post appointment receptionist assistance excellent


18.4.17

Very helpfull..very good doctors.


18.4.17

The nurse practitioner was so helpful, friendly and professional answering all my questions. A pleasant visit.


18.4.17

Great staff always seen when I need to be great service


18.4.17

Great team great services


17.4.17

Dr Minion was appalling and as a result I will be changing surgery at the earliest opportunity


13.4.17

Kind caring and forward thinking help


13.4.17

Very promt efficient service


13.4.17

Seen before appt time. Painless injection.


13.4.17

No waiting for the appointment. No wait at the Surgury. Pleasant and efficient Doctor.


13.4.17

No waiting. Dr Every was very helpful as usual.


13.4.17

Because people are kind helpful and always try and help


13.4.17

[1/2] Prompt service.  Same day appointment was seen within 5 Mins of arrival. Doctor listened to the full history of my condition.  Examined me and asked abou


13.4.17

I'm listened to


13.4.17

Pleasant staff - all departments and generally good service.


13.4.17

Will you b popping in today


12.4.17

Excellent service and accessibility.


12.4.17

That was my judgement of my  app. Today


12.4.17

No waiting time


12.4.17

Prompt and friendly as always


12.4.17

Have always found the staff and doctors very efficient and courteous at all times


12.4.17

As I answered above excellent treatment


12.4.17

Holding on phone for long time at 8.30 to speak to someone


12.4.17

You are efficient and and all the staff are friendly and ready to listen


12.4.17

[1/2] I was very happy with the treatment/appointment today as it was running on time and went very smoothly. Based on this experience I would recommend to fam


12.4.17

Nurse was courtious and professional


12.4.17

Excellent service


12.4.17

Nice doctors


12.4.17

Got an appointment when I needed it.  Seen on time.  Well treated by friendly staff.


11.4.17

Having answered this twice before  I suggest you check your  record's, the answer is still the same.


11.4.17

Excellent service. Great blood test staff.


11.4.17

Prompt and efficient, friendly service


11.4.17

The treatment i had was excellent. The nurse was very good. Good time keeping.


11.4.17

Had to wait a week for an appointment , although that was better than last time when i waited three weeks


11.4.17

Very helpful and understanding nurse.


11.4.17

The very kind receptionist she was very helpful and didn't make you feel you were being a nuisance. Didn't get her name but she had black hair and glasses.


11.4.17

Always good informative appointment.


10.4.17

Smashing nurse practitioner made to feel at ease


10.4.17

My appt was on time. The Practitioner spend time helping me understand & explained my problem.


10.4.17

Excellent service


10.4.17

I have always received a high quality, friendly and professional service from all departments.


10.4.17

Easy to get an appt when you really need one, especially if you are working.


10.4.17

Always get excellent service. From the receptionist to my favourite doctor. The famous Dr. Jenkins. He never lets me down.


10.4.17

Convenience of having bloods taken at surgery instead of going to hospital.


10.4.17

Feel looked after at Orchid House


10.4.17

Great doctors


10.4.17

Very helpful and considerate


10.4.17

Everyone inspires confidence in the healthcare provided. Courtesy is shown by all and nothing is too much trouble


10.4.17

Very competent courteous attention.


7.4.17

Quick appointment excellent doctor and advice, helpful admin staff


7.4.17

[2/3]  fantastic treatment you gave my father in law in the last year of his life and the kindness and support you gave us when he sadly passed away


7.4.17   

You are always very efficient and helpful


7.4.17   

Your good


7.4.17   

Efficiency


7.4.17   

Friendly, expert diagnosis and plan


7.4.17   

Caring well informed staff.


7.4.17   

Always friendly and very helpful


7.4.17   

Fantastic customer service


7.4.17   

Kind, friendly and efficient treatment.


6.4.17   

[2/2] Dr's are professional,  caring and efficient. Thank you


6.4.17   

Helpful and very approachable doctor, explained everything efficiently - thank you


6.4.17   

Dr. Every is always very pleasant, and very helpful, and all the team at Orchid House do a first class job.


6.4.17   

Because all of the services provided at the surgery are excellent.


6.4.17   

[1/2] Had to have diabetic review measurements 20 min appt. Weighing, blood pressure, pulses in feet checked and blood taken.  Very competent understanding sym


6.4.17   

The staff are very helpful and a quick response always seems the norm.


6.4.17   

Yes. The courtesy and care i received.


6.4.17   

Marvellous doctor


6.4.17   

Dr Jenkins is always supportive, remembers my family dynamics and allows me to talk to him without prejudice!


6.4.17   

Excellent treatment and care throughout.


6.4.17   

BECAUSE I HAVE ALWAYS HAD REALLY GOOD SERVICE AND TREATMENT.


6.4.17   

Always friendly and helpful 😀


6.4.17   

In giving a top mark I was very satisfied with my treatment


6.4.17   

I've always felt listened too and been happy with the way I've been treated


6.4.17   

Swift and accurate service


5.4.17   

Care taken by GP


5.4.17   

Good service, welcoming


5.4.17   

Good friendly service


5.4.17   

Appointment was on time and advice given was good


5.4.17   

Prompt, polite and friendly staff. Very helpful


5.4.17   

Great quick service. Very nice young lady


5.4.17   

Good surgery but sometimes difficult to get appointments


5.4.17   

Doctors and staff  are all helpful


5.4.17   

Because Dr.Jenkins is an excellent doctor and the surgery is a pleasant place to visit with easy access


5.4.17   

yes the doctor that I saw this morning was really a very caring person and carried out blood tests, and will contact me with the results so that my mind will be at ease and await her plan for me when to see her again, very professional


5.4.17   

Service I get is second to none & I could not get any better treatment any ware


5.4.17   

Because Dr Every is the best together with all the staff.


5.4.17   

[1/2] I did!

Difficulty getting a Dr appointment.Took 3 days !

Call at 8:30 engaged all the time then ring any later and appointments gone. On line booking kee


4.4.17   

It is obvious


4.4.17   

All good doctors who listen to the patient.


4.4.17   

Really listened to what I was saying and didn't feel rushed


4.4.17   

Quick efficient polite


4.4.17   

Always there for you, can get an appointment same day most times, always listen


4.4.17   

Good practice, well run.


4.4.17   

Very good timely attention, precise and reassuring.


4.4.17   

Lovely docs and lovely receptionists


3.4.17   

Helpful and kindness from all top to bottom


3.4.17   

Always extremely helpful and courtous


3.4.17   

Very helpful


3.4.17   

Dr Jenkins attitude and helpfulness


3.4.17   

Excellent and effecient


3.4.17   

Always helpful n all staff are very kind and listen to you.


3.4.17   

Your surgery has proved a service second to none!


3.4.17   

Can't find a reason to make a complaint


3.4.17   

The doctors are fab and give good advice and treatment.


3.4.17   

Helped me stop smoking


3.4.17   

The doctor i have seen Dr Balachandran is brilliant


3.4.17   

Cos im a kid so don't talk to me again


 

March 2017

March 2017 results


31.3.17

Friendly and understanding GP


31.3.17

Good, friendly doctor and no waiting time.


31.3.17

Easy to get appt same day and doc answers all questions/good service


31.3.17

Seen promptly


31.3.17

Seen very quickly


31.3.17

Always able to get an appointment on the same day or speak to a doctor which works well for me


31.3.17

Service mostly good


31.3.17

Trust in doctor


30.3.17

Helpful and friendly


30.3.17

Very kind and efficient as usual X X


30.3.17

Friendly, helpful


30.3.17

Quick  and easy  and very friendly


30.3.17

Very efficient no long wait


30.3.17

excellent doctors & staff. thank-you


30.3.17

Doctor took time and was helpful.


30.3.17

V.helpful


30.3.17

The professional and sympathetic way you treat your patients


29.3.17

The Doctor was very polite and gave a very succinct and clear assessment of next steps.


29.3.17

Patient and Helpful advice did not feel rushed thank you 


29.3.17

Professional and prompt service


29.3.17

Happy with consultation


29.3.17

Lovely nurse


29.3.17

I felt very comfortable & reassured talking with Dr. Davenport, thank you.


29.3.17

Very helpful and caring


29.3.17

An efficient practice


29.3.17

Entirely happy with everything i have experienced with orchid house surgery


29.3.17

Thought i was pressing no one


29.3.17

Always put at ease and streight with you


29.3.17

Patient care, not feeling rushed, good bedside manner


29.3.17

Punctual staff


29.3.17

Good service


29.3.17

Very friendly doctors, quick appoint considering the shortage of G.P's. Convenient location, with plenty of parking.


29.3.17

Because our care from Dr Every is 1st class. And all the staff are excellent


28.3.17

Helpful staff and doctors


28.3.17

My visit this morning was a pleasurable experience


28.3.17

The nice manor and the professionalism of the Doctor I saw


28.3.17

Prompt, efficient and diligent


28.3.17

Pleasant helpful staff especially Amanda. Thanks . Still waiting for Distruct nurse though.


28.3.17

[2/2] ed that you have an on site physio


28.3.17

[1/2] We recently joined this practice and have found all the staff, without exception, polite, very helpful and knowledgeful. My visit today cleared all my qu


28.3.17

Because of the staff and Doctors. Your always helpful.


28.3.17

Recent visit I was dealt with very quickly and efficiently. Doctor Every has a very good manner.


28.3.17

The receptionists are friendly and I like the doctors


27.3.17

Tracy all was has a smile and time to talk fill relaxed


27.3.17

Good friendly service.


27.3.17

Happy with the Doctor I choose for myself and children


27.3.17

Dr B immediately took on board my concerns and we   were able to agee a route ahead.


27.3.17

On time


27.3.17

Friendly and easy to get a appointment


27.3.17

Always helpful, courteous, and come out feeling reassured.


27.3.17

The doctors, systems and staff are very good


27.3.17

[1/2] Everyone at the surgery are friendly, the GP always listen and very helpful on each visit. The nurse Ally is kind, caring, thoughtful and very supportive


27.3.17

Seen on time ability to book on line. Pleased with the help provided by doctor


27.3.17

[1/2] I saw a dr who prescr anti biotgijcs but said my lqnst was  clear my throat nottoo bad.i am coughing a lot andbringing up mucus  rneezingta lot and ffflt


27.3.17

My Dr who is Dr Davenport is very good and professional as is Liz Seaman and some of the nurses I've sean.
The friendliness of the surgery team is first class.


27.3.17

Very satisfactory interaction i.e. Questions & answers + further diagnosis etc


27.3.17

Caring


24.3.17

So organised and helpful


24.3.17

Early app but still a bit late going in!!!


24.3.17

Quick & easy


24.3.17

Because I am well looked after and 1 person has taken my recommendation.


24.3.17

No waiting. Staff are friendly and professional!


24.3.17

Professional and supportive


24.3.17

Always have good service.  It is difficult times for doctors and staff but are helpful and have always managed to get an appointment when needed


24.3.17

Happy with consultation as I have been with each consultation I have had.


24.3.17

Great friendly service. Made me feel at ease and on time.


24.3.17

Very efficient and caring


24.3.17

Unlike a lot of places, they listen to you 😃


24.3.17

Total proffessionism in all aspects of the medical care you give


24.3.17

Dr.Jenkins and staff


24.3.17

Excellent service, friendly and efficient


24.3.17

So far no complaints. Xx


24.3.17

Because I have only moved to the area 4 months ago and first time at the doctors


23.3.17

Very reassuring helpful nurse


23.3.17

Because of the high standard of care .I cannot find any reason to fault or complain about the service and care I receive .


23.3.17

As always, ease of getting advice (by phone or appointment) and quality of advice from doctor.


23.3.17

Great service- helpful friendly doctors and staff


23.3.17

Very good service from Dr Balachandra, but still takes a long time to get through!


23.3.17

Because I am a new patient moving into the area and can only compare with my previous surgery


23.3.17

I have already recommended the practice to several people as I am truly impressed by the caring nature of the staff and doctors. Thable you all


23.3.17

The receptionist are lovely and helpful and u always manage to get me a doctors appointment in the day and the doctors are happy and don't rush u


23.3.17

Polite helpful receptionist, kindness and efficiency of Dr Every.


23.3.17

Meant to give a 1.  Always professional and courteous


23.3.17

Very good doctor


23.3.17

The kindness and professionalism of all members of staff who have provided treatment, advice and assistance.


22.3.17

Timely treatment


22.3.17

Good service thanks


22.3.17

[1/3] I did in previous message. So difficult to get to see doctor and make appointment. I was hanging in the phone more than 20 mins several times, and then n


22.3.17

Always kind and helpful staff


22.3.17

Friendly caring Gp


22.3.17

Efficient service


22.3.17

Very friendly efficient staff and service.


22.3.17

I have only seen a doctor twice in the 6 months since moving here


22.3.17

Fast friendly and efficeint


22.3.17

Very friendly a courteous staff


22.3.17

Never had a problem apart from time it takes to get through for appointments in the morning. All doctors are very nice and professional


22.3.17

Just that it is a first class service at every level


22.3.17

Professional, prompt, friendly, focussed.


21.3.17

Always extremely helpful.


21.3.17

Availability, helpfulness and understanding of the person I saw.


21.3.17

Very helpful doctor


21.3.17

Appointment  on time. Dr Avery is excellent


21.3.17

I am very happy with all the treatment I have received, both medically & personally.


21.3.17

Good service and good doctors


21.3.17

Helping me give up smoking


20.3.17

No complaints friendly service


20.3.17

Good service


20.3.17

Very long waiting list for cryo clinic


20.3.17

I was  dealt  with in an  efficient, professional  and  courteous manner. Thank you.


20.3.17

Like the staff


20.3.17

Top class service rcd


20.3.17

Because of the care and treatment given with sympathy from Dr Every


17.3.17

Friendly helpful well run doctors surgery.


17.3.17

On time, took the time for proper discussion and gave advice with commitment to follow-up. Excellent.


17.3.17

Always very friendly and helpful service. Doctor is polite and interested in you as a person


17.3.17

All members of staff from plebotinists to Doctors and nurse practitioner were all superb


17.3.17

Dr Jenkins has been very thorough, I've had my tests done quickly and Iam impressed by Dr Jenkins approach


17.3.17

I do t have family in ferndown


17.3.17

Really good doctor seen today.


17.3.17

I have always been treated when I have been unwell and satisfied with the treatment


17.3.17

[2/2] nce to suit you, and your working hours.


17.3.17

Extremely likely


17.3.17

Extremely helpful, understood concerns, prompt action to ensure necessary support in place.


17.3.17

Polite happy receptionist, polite helpful doctor. All good - as always :)


17.3.17

Professional and helpful


16.3.17

Doctor Every is always re-assuring.


16.3.17

Appt quick & efficient but went in 20 mins late


16.3.17

I am a practising registered nurse so am used to being with doctors. Your GP's are all awesome. Very thorough


16.3.17

Quick appt system online. Friendly GPs. Pleasant environment.


16.3.17

I have never been dissatisfied with the service.


16.3.17

for the exc service given and friendliness of doctors and staff


16.3.17

Friendly helpful staff & Drs


16.3.17

Appointment on time and Dr. Avery took careful note of what I told him.


16.3.17

Very nice people and very professional  all round.


16.3.17

As always, professionalism, kindness and courtesy shown.


16.3.17

Good service


16.3.17

Good service sorting problem
Clear instruction know what I need to do and what's needs to be done


15.3.17

Dr's, Nurses and receptionist are all lovely and helpful


15.3.17

The doctor was most helpful and didn't make me feel I was wasting her time


15.3.17

Kind, compassionate, caring staff -all


15.3.17

Extremely likely


15.3.17

Always helpful and will do all that they can.


15.3.17

Caring, efficient, thorough medical service


15.3.17

good service


14.3.17

The nurse was absolutely lovely. She really made me feel comfortable and reassured


14.3.17

Because you are excellent


14.3.17

I am always very pleased with treatment and promp app times in and out before i should have gone in lots of times also every one is so friendly have a good wk


14.3.17

Seen quickly-  listened to - thorough examination - next step thoroughly explained


14.3.17

This is the best surgery I have ever been registered with. Everyone is professional and friendly. Everyone really listens and so helpful.
A brilliant team


14.3.17

A kind helpfull receptionist and a good Dr.


14.3.17

Lovely  staff. Can't fault the practise


14.3.17

Nice staff and quick appt


14.3.17

Always polite and helpful


14.3.17

Because Vanessa is an excellent physio therapist. I wish she was looking after the physio on my wrist. Poole Hospital have sent me to St Leonards.


14.3.17

Happy with Orchid House Surgery and the way it is set up. Staff helpful too.


14.3.17

High level of care and attention


14.3.17

excellent, helpful care always.


14.3.17

Appointment on time, doctor friendly and helpful. 😀


14.3.17

Friendly service..


14.3.17

Great service, always helpful , nice surgery with good doctors


14.3.17

Dr Davenport is amazing and very kind - we love her


13.3.17

Excellent service with appointment & consultation, thank you


13.3.17

Because you are always looked after .


13.3.17

Just amazing doctor surgery always so helpful and friendly


13.3.17

The surgery is always very good and all the staff are excellent.


13.3.17

I have a good listening doctor


13.3.17

Excellent service/treatment /advice as always .


13.3.17

Friendly and helpful staff.


10.3.17

When I have needed treatment I have always received it I have never felt that.i have been denied the appropriate action


10.3.17

Ali Caller is caring and knowledgeable and basically awesome.


10.3.17

Understand doctor


10.3.17

[1/2] I have always found your services very good. I work full time and find it quite easy to get an appt beginning or end of the day. Feel I am listened to an


10.3.17

Very happy with my treatment with physiotherapist.


10.3.17

Get appointments immediately and brilliant service from doctors


10.3.17

Felt Dr Balachandra listened well and explained different options.


10.3.17

Thorough explanation of what would happen and what to expect


10.3.17

Convenience


10.3.17

All of the doctors we have seen have been marvellous and he receptionist is always helpful


10.3.17

Very good doctors


10.3.17

The GP was very confident and passed that confidence in to me.


9.3.17   

Friendly and professional staff


9.3.17   

Very good doctor good appointment system overall v good surgery


9.3.17   

Always excellent treatment


9.3.17   

Extremely likely


9.3.17   

Very helpful


9.3.17   

Very helpfull


9.3.17   

Prompt service


9.3.17   

Punctuality and efficiency


9.3.17   

Good service


9.3.17   

Good care


9.3.17   

Friendly nurse always on time


8.3.17   

Because Dr Every listens, runs to time and makes me feel he cares


8.3.17   

Always first class service with respect, kindness and punctual.


7.3.17   

[1/2] Helpful, pleasant, friendly, easy to talk to.....don't fob you off...get things done....releive any stress related with visiting a surgery as good enviro


7.3.17   

Quality of care


7.3.17   

First class service as ever. Given same day appointment with doctor of my choice.


7.3.17   

Dr Jenkins has been amazing with advice and fitting me in with an appointment for a blood test. Reception staff lovely and helpful


7.3.17   

Very friendly and helpful.


7.3.17   

Helpful, supportive and listened.


7.3.17   

I am happy with the service and as I have issues I always feel very reassured after my visit.


7.3.17   

Staff always friendly, polite and helpful.


7.3.17   

Efficient helpful and knowledgeable


7.3.17   

Had a really good dr and got some sound advices


7.3.17   

Helpful, friendly staff. Usually get an appointment same day. And the Doctors are very thorough


7.3.17   

Always professional and helpful


6.3.17   

Prompt and easy service


6.3.17   

Professional attitude


6.3.17   

Because all of the services provided at the surgery are excellent.


6.3.17   

Very happy with all the treatment I have been given by the Doctors nurses and reception staff.


6.3.17   

Nice Dr.
Didn't have to wait too long.
Could get same day apt.


6.3.17   

I got the service i expected


6.3.17   

My vist to GP  was extremely helpful.


3.3.17   

Liz is superbly knowledgeable and efficient


3.3.17   

Reliable and good quick service.


3.3.17   

Very happy with the consultation and advice


3.3.17   

Because you are fab


3.3.17   

Because Liz Seaman is so lovely, friendly and efficient


3.3.17   

Same always. It was a blood test


3.3.17   

Great service from the practice nurse


3.3.17   

Because i feel liz is efficient and knowledgeable for my needs of treatment


2.3.17   

Good swift service


2.3.17   

They are a well organised and helpful practice


2.3.17   

[1/2] The same as always.  Professionalism, kindness, respect.  A thoroughly amazing practice in my opinion, having been to other practices which have been not


2.3.17   

Friendly and efficient reception and treatment


2.3.17   

The doctor i is very good a lot more helpfull than i have had in the past!!!!!


2.3.17   

I was able to get appointment and see the practitioner she was very friendly and helpful


2.3.17   

Friendly staff & appt on time


2.3.17   

Exelent service


2.3.17   

Very  good  service.


2.3.17   

Extremely likely


2.3.17   

Very friendly staff.


2.3.17   

Great service


1.3.17   

Very pleasant locum doctor + helpful receptionist.


1.3.17   

It's well run.
Pleasant atmosphere
Very calm
All together good practice.


1.3.17   

Same day appointment,  pharmacy next door, great doctors


1.3.17   

[2/4]  appointment around my work schedule and now I have to wait again for another appointment to go back to get the medication prescribed. So I'm wasting mor


1.3.17   

Same day appointments with sympathetic doctors


1.3.17   

The attitude of Tracey and other staff


1.3.17   

Good service


1.3.17   

Because they are the best in Dorset.


1.3.17   

Previous experience with another dr at the practice.


1.3.17   

I have always found that, in the main, all members of staff from receptionists, nursing and medical staff have the well being of patients. At the forefront of what they do. Able to see either Dr or Nurse with little or no delay.


 

February 2017

February 2017


28.2.17 

Very good service. Polite happy clean staff.


28.2.17 

I meant 2 put 2 as my answer!


28.2.17 

[1/2] Always polite on reception always get an appointment and I saw a locam this morning who was an amazing lady nothing was too much trouble for her in the p


28.2.17 

Couldn't ask for better care - and nicer people to give it. Well done to all. Thank you so much


28.2.17 

Because today the service i recieved from reception and the nurse was excellent.


28.2.17 

Elaine Davenport was lovely.


28.2.17 

I am always happy with the doctors l see. They listen to you and are friendly. The doctor l saw today who was a locum was lovely and helpful.


28.2.17 

Very helpful and made me feel at ease


27.2.17 

Because they always help me if i need help as they did today


27.2.17 

All staff  very helpful


27.2.17 

First class service and Dr Davenport is very care in and very knowledgeable


27.2.17 

Quick and friendly service


27.2.17 

First class service


27.2.17 

I had  a good service  thanks.


27.2.17 

Managed to get same day appointment and no waiting time for the appointment.


27.2.17 

Dr. Jenkins. Best doctor ever!!!!!


27.2.17 

Dr Jenkins he is great and Dr Every


27.2.17 

As always good service


27.2.17 

Efficient, courteous, helpful, knowledgeable


27.2.17 

Happy with service


24.2.17 

The doctor was really nice and supportive. Didn't make me feel like I was wasting her time. I choose to book with her because she is so supportive


24.2.17 

Very  helpful


24.2.17 

In the main always friendly. Dr Balachandran is one of the best GP's I've seen in terms of making me feel comfortable


24.2.17 

Great service I was seen on time and saw my own doctor


24.2.17 

Got an appointment when I needed one. Well treated by friendly staff.


24.2.17 

Excellent service.


24.2.17 

The doctors and all staff


24.2.17 

Excellent  advice and attention from nurse practioner.


24.2.17 

[1/2] I have been oing to orchid house surgery for 30 years .I have allways had first class care.I have adisabeld. Son who Dr jenkins. Looks after he looks aft


24.2.17 

Because my prescription never gets prepared on time


24.2.17 

Friendly staff


23.2.17 

The Orchid House staff are  friendly, helpful & professional.


23.2.17 

Liz was lovely and understanding for treatment


23.2.17 

Staff were very friendly and efficient


23.2.17 

Very kind Dr, who listened to me and didn't appear rushed despite being busy.


23.2.17 

friendly caring staff always with a smile , well.done .


23.2.17  

Appointment carried out efficiently around specified time.Appropriate action and advice were given.


23.2.17 

The consideration and concern of Dr Every


22.2.17 

Always helpful n friendly. Lovely atmosphere with all staff n Drs. Always listen to patients.


22.2.17 

[1/4] Reception staff not explaining the waiting times as doctors and other medical staff are delayed. This has caused myself to be late for work and other mis


22.2.17 

I was seen early, and nurse was extremely proffessional but friendly


22.2.17 

Hi just so happy to help you a lovely staff, brilliant, thanks as always


22.2.17 

Excellent Dr's. Reception staff good


22.2.17 

Caring understanding Doctor Davenport. Simply the best.


22.2.17 

Efficient and friendly check-up.  A full explanation of the tests and the results.


21.2.17 

Always efficient,  on time,  friendly sound advice and treated with kindness. Much appreciated


21.2.17 

Great Doctor


21.2.17 

Very friendly nurse and good treatment


21.2.17 

Great doctor


21.2.17 

Very helpful nurse


21.2.17 

Good Dr and great staff


21.2.17 

Always. Helpful


21.2.17 

Timely. Friendly.


21.2.17 

Appointment was on time and doctor was helpful


21.2.17 

Helpful and friendly practice nurse.


21.2.17 

Best doctors and best nurses and best reception staff we've ever had!


21.2.17 

Nothing good. Nothing bad


21.2.17 

The nurse was very helpful.


21.2.17 

Very caring


21.2.17 

Efficient cheerful service


21.2.17 

As previous answers I  gave ,  we  have been with Orchid House for nearly 30 years. We have always had excellent treatment and  service with the Doctor we see.


20.2.17 

All three appointments were finished within half an hour, and the doctor was really nice


20.2.17 

Competent doctor. Same day appointment


20.2.17 

Efficient, excellent timing


20.2.17 

Got an early appointment ,


20.2.17 

I saw Dr Grana who is just such a good Dr, always courteous, polite, thoughtful and professional. First class service.


20.2.17 

Very good experiences.


20.2.17 

Very efficient booking system.


20.2.17 

Fast, efficient service


20.2.17 

Because i have always found that all the doctors nursing and admin staff find time to listen to you


20.2.17 

Always a good service.


20.2.17 

Advising information on physiotherapist.


20.2.17 

I am always very happy with the attention I receive at your surgery.


20.2.17 

Because I was given prompt and good treatment and advice


17.2.17 

I was seen on time by very pleasant lady that had time to be sociable.

Very satisfied.


17.2.17 

I've had them for many. Years and had no reason  to criticise  them allways  polite  and helpful    no problem at moment  x


17.2.17 

Good service


17.2.17 

Friendly service, doctor informative and answered questions/concerns. Speed of referral - got consultant appt. for next week already


17.2.17 

Very polite staff and a very caring doctor who sat and listened to me.


17.2.17 

Seeing the dr on time.  Dr who was relaxed and a good listener.


17.2.17 

Satisfied with the service


17.2.17 

Empathy


17.2.17 

Doctors and staff are all fantastic


17.2.17 

Friendly and easily accessible


17.2.17 

Very caring and thorough


16.2.17 

Always the same thorough attention and help at this surgery.


16.2.17 

Very good reliable service.


16.2.17 

Lovely staff although not able to book a blood test for TWO weeks not overly satisfactory!


16.2.17 

Everyone is so kind, so professional and will go the extra mile to be helpful. My thanks to all of the staff xx


16.2.17 

Very professional and helpful


16.2.17 

Excellent treatment as always. All staff friendly and helpful. Dr Every exceptional


16.2.17 

Good care and attention


16.2.17 

Couldn't get through very well on the telephone.


16.2.17 

Always helpful and supportive. The reassurance given gives peace of mind.  Thank you


16.2.17 

I was able to see the doctor I wanted and at a convenient time.


15.2.17 

Efficient and prompt


15.2.17 

IELLO COZ IV BEEN WITI DR JENKINS 35 YRS OR MORE AND ALL THE TEAM ARE SO HELPFULL AND NICE  THE REMINDES HELP  THANK YOU ALL VERRY MUCH


15.2.17 

quick efficient painless injection lovely manners by nurse


15.2.17 

Very good service


15.2.17 

Staff are very helpful.


15.2.17 

Some difficulty seeing own doctor but booking on line is good


15.2.17 

Excellent care ALWAYS given can't praise highly enough thank you


15.2.17 

Lovely nurse.  Very kind and friendly


15.2.17 

Good job


15.2.17 

I am always happy with the treatment I receive at Orchid House. The only problems I ever have is trying to book a doctor's appointment .


15.2.17 

Happy with the practice but would like to see a change to the apointment system


14.2.17 

Extremely Likely


14.2.17 

Efficiency and empathy


14.2.17 

Dr every is so good with me


14.2.17 

Excellent service and always a 100% effort to accommodate


14.2.17 

We have been quite satisfied with treatment we receive


14.2.17 

[1/2] I have completed this survey before and I have nothing more to add just to say I am satisfied with all aspects of the treatment and service I receive,if


14.2.17 

Always had excellent service


14.2.17 

Very understanding & helpful Nurse Practitioner.


14.2.17 

Informative, friendly and clearly knew what she was talking about


14.2.17 

I find the surgery very friendly and the doctor I see to be very professional and very thorough


14.2.17 

I sent to as a responce and thought you a  good surgery


13.2.17 

Great service!


13.2.17 

Easily obtainable appointment - seen on time - understanding and professional doctor -referred to hospital open appointment - seen at hospital same day


13.2.17 

On time,friendly helpful service


13.2.17 

Doctors attentive to Your problems minor or serious


13.2.17 

Gteat staff


13.2.17 

Doctor spent time researching past history very helpful


13.2.17 

The doctors are all good


13.2.17 

Dr was lovely


13.2.17 

Excellent caring professional service.


13.2.17 

Offer a friendly, approachable, professional and helpful service


13.2.17 

I felt listened 2 v'hapy wth Dr Preethi


13.2.17 

Dr Jenkins excellent and thorough


13.2.17 

I gave my reasons in the first reply.


13.2.17 

👍


13.2.17 

I have never been to Orchid house.


10.2.17 

If I phone for an appt I nearly always get one.


10.2.17 

Happy with my consultation with GP. Very helpful.


10.2.17 

Dr Balachandran good doc


10.2.17 

Excellent prompt service, phone consultation then face to face appointment


10.2.17 

Competent ,pleasant and helpful staff and doctors .


10.2.17 

It was my visit.


10.2.17 

Quick efficient pleasant staff.


10.2.17 

The doctors and liz have done so much to help me when i've needed it


10.2.17 

Had good service in the short time we've been registered  here.


10.2.17 

I was seen promptly, courteously and with consideration for my ailments.


10.2.17 

Excellent service always. Everybody is brilliant right across the whole practice


10.2.17 

Quality of the personal care I received


10.2.17 

The service I have had is excellent


10.2.17 

[1/2] My boss is not flexibility so I booked to see nurse and Doctor on Friday afternoon which was prefect as I don't work on Friday afternoon so flexibility t


10.2.17  

Outstanding service


9.2.17 

Really thorough and lovely nurse, made me feel at ease.


9.2.17 

No particular reason other than choice of GP surgery tends to rely on geography for most people, plus their particular individual needs.


9.2.17 

Staff always friendly & helpfull


9.2.17 

Always feeling at ease. Never feeling rushed.


9.2.17 

No complaints withthe service.


9.2.17 

Friendly, professional and competent Reception staff. Ability to get an appointment in reasonable timescale.


9.2.17 

Very informative and helpful


9.2.17 

Everyone is always very nice and helpful


9.2.17 

very good attention from all departments


9.2.17 

It's as good as it gets, choice of doctor, on the day or weks ahead if a doubt get a referral, receptionist always go the extra mile to give satisfaction, facilities first class, range of profl but there are problems with the repeat prescription \services procedure


9.2.17 

The care and friendliness of the doctors and staff is wonderful


9.2.17 

I don't know what the outcome of the appointment is yet.


9.2.17 

Very good service and very helpful


8.2.17 

No


8.2.17 

I did in last text! dr every is very good and listens and the receptionist are lovely and good!


8.2.17 

The surgery is very professional.


8.2.17 

Good freindly service


8.2.17 

Excellent service. Friendly staff.


8.2.17 

All questions I had were answered to my satisfaction


8.2.17 

Excellent treatment


8.2.17 

She listened and trying to reduce my tablets and booked in another blood test , and going to look further for me my main problem


8.2.17 

Efficient


8.2.17 

Lovely doctor


8.2.17 

Everyone at the surgery is lovely!


8.2.17 

Good service and with a cheery attitude.


8.2.17

 Good service.


8.2.17 

Good efficient treatment


8.2.17 

Appointment easily arranged & on time, checks carried out efficiently & in friendly manner


7.2.17 

Good timing and helpful advise.


7.2.17 

Good prompt service as usual 😃


7.2.17 

No problems encountered during visit


7.2.17 

Staff are always friendly and helpful


7.2.17 

Quick


7.2.17 

Really great . Straight in for my appointment . No waiting .and doctor was great as well.


7.2.17 

Because I always get good service


7.2.17 

Very good service from this surgery each time either of us has to visit.


7.2.17 

The doctor was very helpful and almost on time.


7.2.17 

Sorry, no


7.2.17 

Friendly Doctors and Staff.


7.2.17 

On time ...


7.2.17 

Very efficient


7.2.17 

Dr Every is a very caring doctor


7.2.17 

[1/2] I have only had two appointments with Doctor Every and on both occasions he was very reassuring. Also I have seen Liz on many occasions and she has been


6.2.17

 Good service


6.2.17 

Excellent Service


6.2.17 

Dr.Jenkins and his team.


6.2.17 

Just a well organised surgery with extremely polite and friendly staff who always go the extra mile to meet ur needs.


6.2.17 

Extremely Unlikely


6.2.17 

V good surgery really can't fault it.


6.2.17 

A1 service


6.2.17 

The service is extremely good and well organised. All the doctors and staff are pleasant and helpful.


6.2.17 

Excellent care- efficient,  caring, approachable informative and no waiting


6.2.17 

[1/2] I was happy with my treatment although at this stage I do not know if it will solve the problem as I must wait. A "1" is suggesting perfect and the Docto


6.2.17 

Reliable and helpful.


6.2.17 

The doctor was very approachable, friendly and informative. Making my visit worthwhile.


6.2.

17  I have always had excellent attention when I have needed to see a doctor.


6.2.17 

Excellent team. Very pleasant receptionists. Dr Balachandran is very kind and very efficient.


3.2.17 

-


3.2.17

Good timekeeping. Pleasant waiting area. My questions listened to and answered clearly.


3.2.17 

Always friendly and very helpful.


3.2.17 

Good friendly available service


3.2.17 

[2/2]  being treated by her. Would recommend her to anyone suffering with asthma.


3.2.17 

The surgery is very efficient, get appointment's reasonable easily


3.2.17 

Staff are so professional and service is excellent


3.2.17 

Prompt attention given with a smile and understanding


3.2.17 

i  havealready said that it is poss. to get appt. same day


2.2.17 

I haven't as yet attended the surgery


2.2.17 

It was so simple & straightforward easy to arrange & have done. Excellent


2.2.17 

Efficient service.


2.2.17 

Very quick appointment very helpful doctor Thank you


2.2.17 

[1/2] Helpful, caring and reassuring nursing staff especially would like to mention

Tracey and the Practice Nurse Becky but also the others whose names  unfort


2.2.17 

Doctors and staff always helpful .


2.2.17 

I was able to get an appointment within an hour of calling


2.2.17 

Best dr's around here.


2.2.17 

the appointment ran on time and the doctor took time to listen and prescribe the treatment required


2.2.17 

Without this treatment, i couldn't be completely independent


2.2.17 

Docs are great


1.2.17 

I was seen on time. Doctor most helpful


1.2.17 

Appoinment was on time, the doctor listened to my problem and explained what she thought and advised what would happen next.


1.2.17 

Fast, good service


1.2.17 

The doctor i saw is so good


1.2.17 

The service from the doctor and reception staff was, as always, second to none.


1.2.17 

Triage phone service v good. Saw Dr same day


1.2.17 

Most efficient. Thank you


1.2.17 

The Dr are some of the best


1.2.17 

Very efficient and the service is excellent. It's a well run practice.


1.2.17 

Quick and efficient process, helpful and polite health professional.


1.2.17 

On time helpful info after treatment


1.2.17 

Prompt appointment time although It was early 8.40. Efficient receptionist


1.2.17 

Because the Orchid Surgery provides all the assistance we need with great curtesy


1.2.17 

The Orchid Surgery always endeavor to provide a good service (with a smile) and at the Right time (i.e. when most needed)


 

January 2017

FFT January Results

 


31.1.17

Excellent service and understanding treatment.NHS at its best.Thanks


31.1.17

On time. Quick and efficient device.


31.1.17

Get to see resedent doctors not lokems and mostly on time bo long waits


31.1.17

[1/2] I think you should be able to arrange an appointment on the day via email as the phone line is always permanently engaged from 8.30am; when you do get th


31.1.17

As always very professional and seen on time. Nurse extremely efficient.


31.1.17

Extremely Likely


30.1.17

Lovely helpful staff, and great nurse and on time


30.1.17

Prompt and courteous treatment. With a smile.


30.1.17

Surgery is very well organised and staff,  helpful and approachable.


30.1.17

On time - no waiting. Text reminder of appointment.


30.1.17

Quality & manner of staff


30.1.17

Phabomist wonderful


30.1.17

Efficient and thorough


30.1.17

[1/2] Had my flu jab this morning and had a  lovely nurse who also gave me some advice on foods containing iron to help combat tiredness in my pregnancy.  Foun


30.1.17

Because Tracey is always on time, she is friendly, quick and she doesn't hurt!!


30.1.17

Just happy about the service


30.1.17

Always helpful.


30.1.17

Very nice sympathetic doctors


30.1.17

Polite & professional


30.1.17

Always professional.


27.1.17

We have always had excellent service from the doctors &staff.


27.1.17

Not really. It was a simple blood test


27.1.17

You guys are fab. Thank you


27.1.17

I have always been seen within the week.


27.1.17

Appointment was on time and doctor was efficient and listened to my problem.


27.1.17

Dr Jenkins concern and atention


27.1.17

The doctor diagnosed my problem and was pleasantly courteous too.


27.1.17

Friendly staff


27.1.17

Very pleased with the attention and professionalism of the Doctor.


27.1.17

Excellent services, kind knowledgeable Drs and reception staff . Helpful and lovely .


27.1.17

I have only been with you for a couple of months so am unable to give a fair judgment


27.1.17

Quick and happy service


27.1.17

I was seen to very quickly and the staff seem very professional


27.1.17

Seen on time and time and advice given to me was excellent


27.1.17

Phoned to make an appointment in the morning  got a pm appointment Saw doctor and referred on to have an X-ray


27.1.17

Polite service from all staff. Appointment system good. Caring attitudes from all staff.


27.1.17

Quality of care/service/consideration from arranging appointment to attention from doctor.


26.1.17

Knowledgable staff and effective treatment. In a clean Nice environment.


26.1.17

Appointment time was spot on


26.1.17

Ability to book appointments. Professional staff with good client facing skills.


26.1.17

[1/3] The system you have set in place ideally works whenever I phone regarding an appointment 9 out of 10 I will be able to see a doctor. But listening to my


26.1.17

All the staff are friendly and helpful in a lovely relaxing atmosphere


26.1.17

Efficiency and professional


26.1.17

Propt attention to patients needs


26.1.17

I saw Dr Grana today and he was very helpful and supportive :)


26.1.17

Because all of the services provided at the surgery are excellent.


26.1.17

Always excellent service, staff are very good, Liz nurse practitioner is brilliant


26.1.17

All staff and Dr's are friendly and helpful and awesome too and caring.


26.1.17

They are really good at what they do and can always get an apt.


25.1.17

The nurse she is very experienced


25.1.17

seen quickly and efficiently


25.1.17

Friendly service from arrival to the treatment received. Personally making me feel at ease not rushing through appointment & listening.


25.1.17

Really helpful staff


25.1.17

It is because I felt heard by the doctor. Properly listened to and feel that my needs have been dealt with.


25.1.17

Always excellent service.


24.1.17

Very polite friendly and caring staff. Blood staff.


24.1.17

Prompt appointment


24.1.17

Yes. Efficient practice and high quality treatment.


24.1.17

Dr Every and reception staff


24.1.17

Text me to make sure you keep appointment.receptionist are always helpful  .doctor is precise and explains  well


24.1.17

Gp was very efficient all staff friendly and helpful


24.1.17

Very satisfied with surgery in all aspects of treatment.


24.1.17

Friendly


24.1.17

Always been happy with the doctors and although sometimes it's hard to get through I've always had a call back with appointment if needed


24.1.17

Very proactive, feel at ease.


23.1.17

Quick and simple


23.1.17

Great service however sometimes runs a little late


23.1.17

Everyone is helpful and friendly. I am always seen by the doctor on time.  I am very confident that  I am receiving the best care possible. Thank you


23.1.17

The Dr's are kind, understanding and approachable


23.1.17

Very happy with my doctors surgery just wish they had more female GPs


23.1.17

Of course, very efficient treatment.


23.1.17

I feel we have been looked after with no problems thank you!


23.1.17

I always get an appointment to see the doctor when I need to


23.1.17

Good treatment and no long wait for appointments.


23.1.17

Efficient & highly professional. Excellent customer care & service


23.1.17

Good doctors who listen, nurses also & receptionist staff always prepared to help.


23.1.17

Excellent service, always clean, friendly reception and doctors


23.1.17

Appointment on the day I wanted it with very good attention


23.1.17

Because I did as always receive first class attention.


23.1.17

Very helpful doctor.


23.1.17

Dr was open and genuine


23.1.17

Friendly and efficient. On time.


23.1.17

Level of interest; firefighting!


20.1.17

Just a great practice


20.1.17

No complaints


20.1.17

Didn't wait long


20.1.17

Good service all the time ive been at the surgery.


20.1.17

Good service


20.1.17

No as I always reply with the same comment.


20.1.17

Fantastic and quick treatment


20.1.17

I have been with your sugery 30 yars and have always found it to be the bet for doctors and clinic


20.1.17

Very easy to talk to doctor.


20.1.17

[1/2] Always can get an appointment if I need them. Dr's all very good, supportive and reassuring. Nurse practitioner excellent. Reception staff always very he


20.1.17

Made to feel comfortable with the procedure and with good explanation of what would happen


20.1.17

Great team


20.1.17

Friendly, efficient and professional team.


19.1.17

Always had excellent service care and staff always helpful and very efficient


19.1.17

Had appointment with Karen for  blood test, super young lady always with a smile like all the staff at the surgery, long may you continue X X


19.1.17

The main reason for the answer I have given is that all concerned in the running of Orchard Surgery  are friendly ,caring ,and above all professionals.


19.1.17

Excellent service and very friendly staff


19.1.17

Good service, expert advice and compassion.


19.1.17

Very quick and friendly attention.


19.1.17

The Surgery is so efficient and also very friendly & welcoming


19.1.17

Easy to make appt, little waiting time, professional and pleasant doctor


19.1.17

Appointment when I needed it, seen on time and well treated.


18.1.17

On my experience at the surgery its always efficient and staff very friendly


18.1.17

There r good


18.1.17

Always pleasant made welcome and at ease.


18.1.17

Because I have had very good service from them


18.1.17

Very happy with visit.


18.1.17

I have received excellent and friendly service  from all members of the practice.


18.1.17

[1/2] I have been with orchid house for a long time,i have always been looked after very well by all the doctors.when i ring either for an appointment or for a


18.1.17

Friendly


18.1.17

I have been well looked after since joining Orchard House


18.1.17

Friendly, appointments accessible on the day


17.1.17

Prompt, professional and caring


17.1.17

No spe7cific reason


17.1.17

[1/2] I was treated, as always, with respect and professionalism.  I am very pleased with this surgery, my husband has just registered on my recommendation, we


17.1.17

Happy with services provided.


17.1.17

[1/2] Prompt, polite and all good. I was lucky as I was called in for an appointment but with so many of the older generation using the surgery it's very hard


17.1.17

[1/2] Walking into Orchid house was very calm. The reception lady didn't  keep us waiting when we couldn't use the electronic machine and the Dr came and calle


17.1.17

So great with the kids love,  always  can get a telephone  appointments  or appointment that day.


17.1.17

The doctors are helpful and informative


17.1.17

Drs and staff always very helpful,efficient and friendly.


17.1.17

Never fail to be impressed by the level of commitment shown by everyone at the surgery. Thank you!


17.1.17

Friendly and efficient


16.1.17

Friendly helpful professional


16.1.17

Exellent tretment by a physician


16.1.17

Well positioned surgery with tesco parking and helpful staff


16.1.17

They all care


16.1.17

Dr davenport is so caring a wonderful gp


16.1.17

Excellent, professional, caring and respectful treatment


16.1.17

Dr davenport made me feel welcome, she's a great asset to the team.


16.1.17

Always helpful, friendly and easy to get appointment or speak to a doctor


16.1.17

Excellent professional  advice  delivered with caring manner. Thank you.


16.1.17

You do not have to wait to long to get an appointment and the staff are very friendly and helpful.


16.1.17

I feel that I am listened


16.1.17

Helpful and very professional


16.1.17

Easy to get appointments, friendly staff. I have confidence in what they are saying.


16.1.17

My appointment was arranged at a good time to suit me and I was very pleased with the service given by Karen Randell.


16.1.17

I have moved onto this area and we're advise to register with your practice the best thing we did.  Carry on the good work


16.1.17

Dr Grana is the best!


13.1.17

[1/3] I come to see Liz Seaman (nurse practitioner) as she is a fab Nurse and referred me last year when I discovered I had a lump in my left breast......her v


13.1.17

Dr Grana is very supportive


13.1.17

Prompt friendly service


13.1.17

Always a first class service


13.1.17

Treatment received first class


13.1.17

Dr Every is brilliant he keeps his appointments on time so no waiting around.  Also Surgery Reception staff are very good and helpful.


13.1.17

Very efficient and professional


13.1.17

Dr every is kind and caring


13.1.17

The Drs are always professional, kind and considerate.


13.1.17

We have been patients for 29years and always had excellent service and discussion with the Doctors we have seen.


13.1.17

all problems were resolved


13.1.17

Quick service and very helpful nurse.


13.1.17

Yes because you have great doctors and great staff


13.1.17

[1/3] This was a general answer not aimed specifically at Orchid House – but a valid one nonetheless.  Having worked in the National Health Service I can see h


13.1.17

I have recommended several friends to Orchid House. I have always been treated well by ALL the doctors. They are amazing and so caring xx


13.1.17

Doctor very thorough and put my mind to rest


13.1.17

Very professional in treating me, and caring as well.


13.1.17

Very good service as always.


13.1.17

I have  done this before  do I have do this every time I come  to the surgery?


12.1.17

You can always get an appointment on the same day and the doctors and staff are wonderful.


12.1.17

I phoned this morning for an appt today and was given one with no problem


12.1.17

Excellent doctor


12.1.17

Venessa  was  very  understanding  and gave me confidence  in her  knowledge  of her  job


12.1.17

Always have a first class service


12.1.17

Polite and friendly staff, and also have nurses and phlebotomist.


12.1.17

Excellent physio


12.1.17

Quick appointment given within 24 hours. Friendly staff. I like my doctor.


12.1.17

Very helpful,friendly


12.1.17

Physiotherapist was very helpful professional approachable and the location easily accessible


12.1.17

Happy with the help from the girls on the reception When booking appointments


12.1.17

Self check in, my appointment was on time and I had a lovely nurse give me my injection.


12.1.17

Great nurse practitioner


11.1.17

Happy with services and friendly staff


11.1.17

Because staff are always very helpful. The service is very good


11.1.17

Very good surgery but waiting time to see own gp too long


11.1.17

[1/2] I was given an appointment within 24 hours. I was seen at the appointed time. I was treated with kindness and professional curtesy. Also additional advic


11.1.17

Always very helpful


11.1.17

Hi.appointment on time,very nice nurse,very helpful.


11.1.17

Managed to get appointment quickly.  Doctor listened and the appointment was helpful.


11.1.17

Politeness and efficiency


11.1.17

Fantastic & professional


11.1.17

Great service and friendly helpful staff


10.1.17

Always find the Doctors and Staff very friendly.


10.1.17

Pleased with the surgery as a whole


10.1.17

Very helpful


10.1.17

Great staff


10.1.17

Efficient.On time.Docs v good.Staff also


10.1.17

Outstanding doctors and receptionist always good service


10.1.17

Because in my experience patients are treated warmly with respect and efficiency.  To date, my treatment by all staff has been extremely good.


10.1.17

Quick appointment, on time, and nice doctor. (Dr Grania)


10.1.17

Because Dr Jenkins is a legend :-)


10.1.17

[2/3] ake appointment with doctors and get a text to remind you which I think is most helpfull because sometimes pre booked appointment can be forgotten if the


10.1.17

The doctor I see is fantastic to me she takes the time to listen and remembers your patient history one of the best


10.1.17

Wonderful team without exception.


10.1.17

Never had a problem getting an appointment when necessary or a telephone conversation with a doctor. Always good service when needed.


09.1.17

Waited on telephone for 8 minutes but did make appointment for 9.1.2017 seen on time and now have blood test on 11.1.17  Best service ever! Thank you


09.1.17

Friendly efficient service


09.1.17

Always very pleasant & helpful staff


09.1.17

I gave you the reason with my reply.


09.1.17

They are good always there for you no matterwhat


09.1.17

Helpful reception especially Amanda. And Dr Davenport has such a lovely way.


09.1.17

Always been very good


09.1.17

The doctors always understanding. Kind and listen never rush you. All very helpful.


09.1.17

A fabulous service


09.1.17

Whenever I have a need to see a doctor, a nurse or assistant e from one of the reception team they are each most helpful and efficient.


09.1.17

Because they are an exilent doctors


09.1.17

Same day on time appointment, understanding doctor.


09.1.17

I assume 1 is good . I was very happy with the service I received


09.1.17

Ali the nurse was superb at putting me at ease before my holiday jabs and went through all the options thoroughly.


09.1.17

The service is excellent


09.1.17

[1/2] I had a smear test with Alli and she took the time to put me at ease and also explained why the process is very uncomfortable for me which no-one else ha


09.1.17

Every time I have attended at the Surgery the Receptionist's are always extremely pleasant & the actual Doctor's are exactly the same.


06.1.17

Excellent consultation with Dr Every. Nothing too much trouble. Receptionist Elaine charming and helpful.


06.1.17

Prompt service


06.1.17

Very knowledgable doctors


06.1.17

Good quality doctors and service. Friendly practice.


06.1.17

Hi I have all ways found the reception staff and doctors help full and friendly and efficient


06.1.17

Because dr every goes the extra mile. From warren brown


06.1.17

You ask for a number not an explanation- I was very happy with my appt and the outcome


06.1.17

Easy to book app with good friendly service


06.1.17

Good service


06.1.17

Very efficient


06.1.17

I had a blood test and didn't even realise it had been done.


06.1.17

Excellent surgery. Very good doctor who always goes the extra mile to help


06.1.17

No waiting and very personable.


06.1.17

Dr Every listened well and helped my problem


06.1.17

Always excellent service


06.1.17

Pleasent and nice


06.1.17

[1/2] Nurse Liz is very friendly and caring and she always listened to me .exceptional service were i can get an appointment the same day if needs be. Receptio


06.1.17

Great treatment and very friendly but was late.


06.1.17

Condition never seen by doc awaiting outcome


06.1.17

I was dealt with efficiently and politely.


05.1.17

Great care given


05.1.17

Excellent service.


05.1.17

Timely, problem sorted, friendly


05.1.17

I've just moved first time I had been tp this doctors very good service


05.1.17

Very efficient .


05.1.17

Prompt appointments excellent care and very courteous and helpful receptionists .all good .thank you


05.1.17

Good Dr's. & staff.


05.1.17

Efficient and very good physio


05.1.17

I received very professional service


05.1.17

Lovely atmosphere & attentive drs.


05.1.17

The service is reliable and prompt


05.1.17

Caring, compassionate & efficient


05.1.17

Efficient service and positive help from physio is enabling me to feel better x


04.1.17

Appointment in time and helpful GP


04.1.17

The appointment was on time & the nurse had a very friendly, yet professional manner.


04.1.17

Excellent service


04.1.17

Dealing with GP surgeries everyday at work this is by the most efficient and helpful GP surgery I have come across


04.1.17

Very efficient and gd customer care


04.1.17

My appointment was on time and I was treated efficiently and with respect.


04.1.17

The care  help and treatment from reception to nurses and doctors is superb.


04.1.17

Always helpful and the whole staff are great


03.1.17

Good service, quick appointment, nice doctor


03.1.17

All Doctor's are extremely helpful and caring,  and have time for you.


03.1.17

Efficient and friendly


03.1.17

Read the above


03.1.17

Good fast service and everyone very polite


03.1.17

Mix up with treatment


03.1.17

Efficient service and good chat about what I am trying to do (quitting smoking), hopefully it will work.


03.1.17

Always been happy with the attention we have been given.


03.1.17

Excellent Practice Nurses


03.1.17

Seen on time by very kind nurse - pain free


03.1.17

Always perfect service,the receptionists are courteous and helpful, need not say any  more.


03.1.17

Always helpful


03.1.17

As in previous replies. Dr. Every, and other doctors, always polite and attentive :)


The results for 2016 can be found here

The results for 2015 can be found here

The results for 2014 can be found here

Your Neighbourhood Professionals Brook View Nursing Home Digitone hearing Co Gorselands Nursing Home Alchemy Health Clinic Penn Lawnmowers Parley Cross Pharmacy
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Ferndown Medical Centre, St Mary’s Road Dorset, Ferndown, Dorset, BH22 9HF
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Your Neighbourhood Professionals Brook View Nursing Home Digitone hearing Co Gorselands Nursing Home Alchemy Health Clinic Penn Lawnmowers Parley Cross Pharmacy
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