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Friends and Family Reviews and Feedback 2016 Archive

December 2016

December Results

 


30/12/16

I was very happy with the level of treatment I was given.


30/12/16

Friendly staff. Great doctors who listen and help.


29/12/16

A great Doctors service


29/12/16

Friendly and efficient service.


29/12/16

All the doctors and nurses are fantastic. Really helpful and caring.


29/12/16

All the staff are friendly and welcoming, and endeavour to help.


29/12/16

Nice surgery and was seen on time.


29/12/16

Dr Every is a wonderful doctor. He is always prompt, efficient,  kind and always cheerful.  He is also easy to talk to and discuss medical problems with.


29/12/16

I got an appointment quickly and was seen on time. The GP was good.


29/12/16

Got appointment same day when needed one.


29/12/16

Excellent availability & efficiency


29/12/16

Always had good prompt friendly service


29/12/16

Excellent service


29/12/16

Very friendly efficient receptionist and was able to see a Doctor that day. Doctor very Professional who listened and made me feel at ease. Top marks to


29/12/16

Quick, on time appointment. Friendly staff


28/12/16

Doctor Every is always caring and has helped me enormously over many years. i.e. I trust him with my life!!


28/12/16

Understanding, helpful & efficient.


28/12/16

Excellent quick service.


28/12/16

Helpful staff x


28/12/16

always polite and do their best to help you they are very caring


28/12/16

Always very good service


28/12/16

Excellent team and well rum practice


28/12/16

As always I was treated with efficiency and consideration and  as an individual not just one patient among many.


28/12/16

I was listened to, taken seriously and reassured and came out feeling satisfied


28/12/16

Got an appointment straight away and seen very quickly and the doctor was very thorough and

 I wasn't made to feel I was wasting his time.


28/12/16

The high quality of treatment enables me to walk without falling and to sleep more comfortably


23/12/16

Efficient polite and always very helpful


23/12/16

Easy to get appointment and v happy with the doctor that looked after me


23/12/16

Very quick efficient service very nice young lady


23/12/16

Always prompt and friendly


23/12/16

Great to have the option of telephone consultation, and also the nurse who did my jabs was great- first time I haven't passed out!


23/12/16

staff friendly and helpful that includes doctors


23/12/16

I was seen at appointed time and Ali was very helpful


23/12/16

Knowledgeable, helpful, preventative


22/12/16

Thorough and clear education of proactive health screening test and results from Karen who had personable customer/patient focus! Thank you I also 'sma


22/12/16

Rang today, saw a doctor today, brilliant!


22/12/16

I have always been treated with sensitivity and respect. I have also had the opportunity to discuss my treatment plans. An excellent team!


22/12/16

Excellent advise and treatment


22/12/16

Always friendly and helpful staff and courteous...


22/12/16

Ease of getting an appointment


22/12/16

The staff are excellent.


21/12/16

Good  service.  Helpful.


21/12/16

Pleasant waiting area. Very good nurse. Efficient booking procedure.


21/12/16

Staff is helpful all the time


21/12/16

Extremely friendly


21/12/16

They  have been good to me


21/12/16

Lovely people so caring and kind


21/12/16

App't given same day i rang & v'hapy wth Dr P. Balachandran


21/12/16

Fantastic Drs and staff


21/12/16

Professionalism


20/12/16

Good service


20/12/16

Excellent and swift service, staff always extremely friendly, courteous and attentive. Hope this helps.


20/12/16

Highly professional,  clear and appropriate information provided, patient and caring


20/12/16

Excellent service all round and Liz the Nursing Practitioner is consistently fantastic. I rarely visit the doctors but was so ill today and managed to se


20/12/16

Prompt and helpful


20/12/16

Great service. Phoned for emergency appt, given on later that afternoon. Everyone is so helpful


20/12/16

Dr Davenport care and attention


20/12/16

can usually get appoint. same day


19/12/16

Little delay in appointment time. Able to see the doctor I wanted.


19/12/16

Very good service


19/12/16

On time. Pleasant. Helpful.


19/12/16

Appointment when I needed it, seen on time and well treated.


19/12/16

Appointment made around my work commitments and examination was thorough. Prescription was comprehensive


19/12/16

I have been looked after well.


19/12/16

Happy with my doctor Every and with the overall services provided.


16/12/16

Excellent surgery all departments.


16/12/16

Best surgery I've ever been to. Honestly speaking from living in many parts of the U.K it is so nice to have Doctors and other staff who are friendly,


16/12/16

DR GANAS ATTITUDE TO ME WAS EXTREMELY UNKIND AND HE TOLD ME IF I DONT LIKE WHAT HE SAYS TO GO TO ANOTHER PRACTICE ITS THE FIRST TIME A DR HAS HAD ME IN TEARS


16/12/16

The physio Fiona is very pleasant and effective. Thank you. Merry Xmas


16/12/16

Called for appointment last minute. The receptionist was upstanding and polite. Doctor was good. Merry Christmas


16/12/16

Being seen on time and the nurse was very good


16/12/16

Helpful


16/12/16

Efficient ad friendly service


16/12/16

Efficient service provided regarding travel inoculations


16/12/16

Doctors I've had for years


16/12/16

The doctor was very informative and a pleasure to deal with. I was very nervous before but he put my mind at rest


16/12/16

The prompt and courteous service I have experienced so far


16/12/16

Very helpful staff


16/12/16

A very quick response to my bloods taken Fri 16th Dec, didn't expect it to be so quick coupled with a prompt appointment for the blood test, Thank you


16/12/16

Because it's a very good practice. See my previous message.


16/12/16

Appointment was late.


15/12/16

Doctor was calm, pleasant and informative and really listened and understood


15/12/16

Excellent service. Friendly.


15/12/16

The nurse was lovely but very efficient


15/12/16

Very happy with everything experienced at surgery.


15/12/16

Can't fault surgery


15/12/16

Staff very pleasant and caring. Surgery clean and tidy.


15/12/16

When I collected the prescription I asked for an appointment with treatment section to arrange removal of a varucca- I was told I needed to see Dr f


15/12/16

good service and pleasant staff


15/12/16

Very efficient, prompt and all very helpful thank you


15/12/16

Ladies in reception extremely helpful with answers to my questions got an appointment quickly and blood nurse very nice and friendly x doctor Jenkins ver


14/12/16

Always have good service & receive honest assessment and answers.


14/12/16

All ways waiting time short


14/12/16

Lovely friendly staff and Dr's.  Who have  time for upu


14/12/16

happy with service provided


14/12/16

Friendly and helpful


14/12/16

Very professional administration staff, nurses and doctors.


14/12/16

I am not happy that I have been kept waiting for treatment because although I have been a patient for a year no one applied to my previous doctors  for m


14/12/16

I think they r all very good so helpfull.


14/12/16

Dr Davenport dealt quickly efficiently and caring with the problem. Grateful and impressed. Thx.


13/12/16

Blood tests were quick and easy. The appointment was easy to book.


13/12/16

The Dr and nurses I see regularly always go above and beyond, the friendliest staff and I really appreciate them.


13/12/16

Very understanding Dr and helpful.


13/12/16

Supportive


13/12/16

Hi just been to see Liz seamen, a extremely capable person as are all the staff at orchid house. Happy Xmas and a peaceful new year


13/12/16

Fairly prompt to time of appointment, and Doctor took time to listen to my problem.


13/12/16

I have always received good attentative professional service


13/12/16

No


13/12/16

Friendly and caring


12/12/16

I have absolute confidence and total trust in the treatment and advise given


12/12/16

Fantastic service , good docs and friendly staff


12/12/16

Met with a smile doc had a smile. ,came out feeling better


9/12/16

Excellent practice


9/12/16

I have always been treated fairly.


9/12/16

 I am always happy with the treatment I receive and the pleasant business like attitudes.


9/12/16

Allways found everyone happy helpfull


9/12/16

Service was friendly and attentive and on time


8/12/16

Because Vanessa the physio lady is very good


8/12/16

All round top service


8/12/16

Because all of the services provided at the surgery are excellent.


8/12/16

Same day appointment & on time


8/12/16

Locum go very helpful


8/12/16

No particular reason but clinic nurses are always very pleasant and on time.


7/12/16

Seen on same day as I called in.  Dr was attentive listened and helpful.  Surgery was clean and a pleasant enviornment.


7/12/16

I am very pleased with the efficient and helpful way all the staff at the surgery treat me.


7/12/16

Efficient receptionist


7/12/16

Efficient, caring and apart from poo phone system all very helpful.


7/12/16

Able to get an appointment but unfortunately they were running 25 minutes late


7/12/16

Had to wait 25 minutes for appointment but the doctor was very good and helpful .


7/12/16

Lovely reception, efficient staff


7/12/16

I have received good care over the past 30 years.


7/12/16

Very friendly, helpful service given by a smiley cheerful nurse.


7/12/16

Helpful staff & up to date system/ information


7/12/16

Recent care


6/12/16

Think we are fortunate to have such a good service


6/12/16

Prompt, polite service from booking appointment to receiving treatment.


6/12/16

Exclant service from all


6/12/16

Efficient and professional


6/12/16

Great doctors and friendly staff


6/12/16

Because its my surgery


6/12/16

I would highly recommend Orchid House Surgery to anyone. I have always found the staff patient &helpful even over the phone. I always find Dr Jenkins ver


6/12/16

When at all possible you can usually get an appointment to see the doctor, and the doctors listen to you.


6/12/16

Liz is always thorough when assessing and diagnosing, worth the wait. Polite & have 100% faith in Liz when recommending any treatment.


6/12/16

Always helpful


6/12/16

because they are my  doctors they have looked  after me


6/12/16

U r good doctors


6/12/16

Many reasons systems in place I have always been able to get an appt. any requests from me for tests etc have been done excellent care


5/12/16

Exellent service all round


5/12/16

Dr Every is a brilliant Dr. He is kind and decisive, I trust his judgement.


5/12/16

I was really pleased and had a very positive experience with the Doctor.  He took the trouble to make sure I could hear him ( I am very hard of hearing )


5/12/16

Always helpful. And go a step further.


5/12/16

Alway's very happy with the care I receive from Dr Every when I attend the surgery


5/12/16

All doctors are very good . a good practice


2/12/16

Speedy & efficient


2/12/16

Nice receptionist,and a lovely nurse called Mandy.


2/12/16

Doctors at Orchid House succeed in making me feel better.


2/12/16

always friendly and quick with appointments!!!


2/12/16

Doctors on time and lovely reception friendly help


2/12/16

Generally happy with service


2/12/16

Nice receptionist and doctor.


2/12/16

Good doctors and helpful staff!


2/12/16

100% better than my last doctors surgery


2/12/16

They are great there


2/12/16

The nursing staff are very kind and patient.


1/12/16

Prompt appt


1/12/16

The Doctor always listens.


1/12/16

Very helpful and pleasant.


1/12/16

Always have confidence when dealing with Orchid House surgery's Dr's and staff. Everyone is knowledgeable and helpful.


1/12/16

From moveing here 2years ago we have been very pleased with our treatment at this practice.


1/12/16

My nurse was very kind and was a painless vampire! Pleasant atitude.


1/12/16

Professionalism. Friendliness and quality


1/12/16

Friendly prompt service


1/12/16

Helpful and efficient


1/12/16

For having such caring and dedicated Doctors, Nurses and Staff, a great Practice, thank you all so much.


1/12/16

Of course. I came to see Dr Jenkins. We discussed things, and I am having 2 X- rays done ASAP. He wants to see me as soon as they are done. So we both th


1/12/16

The reason being they are  a very good surgery all the staff Try to see that we are well looked after and we needed it this year


1/12/16

My complete confidenc in all the advice & treatment that I have had.  I have been treated with courtesy, understanding & ski


1/12/16

Dr Jenkins


 

November 2016

November results


30/11/16

The professional manner in which karen Randell dealt with my diabetic check


30/11/16

Pleasant staff


30/11/16

Very polite and professional service


30/11/16

Very efficient service


30/11/16

Always, polite, friendly n helpful.


30/11/16

Professional


30/11/16

As you come through when needed.


30/11/16

Good  care thank  you.


30/11/16

Excellent swift service


30/11/16

Polite professional people


30/11/16

I am happy and confident with all the staff


29/11/16

Efficient


29/11/16

The dr was extremely professional and compassionate. Well done


29/11/16

Very good nurse & good service


29/11/16

All thd doctors and staff are very helpfull thanks


29/11/16

Service


29/11/16

As in response to previous survey: excellent GPs, practice nurses & reception staff; you can always get an appointment on the same day.


29/11/16

We have found the surgery as a whole are caring, considerate and concerned and very reassuring to date. Long may it continue.


29/11/16

[1/2] I have recent appointments which were either booked via computer  all were on time and regarding the call centre/reception have always been friendly and e


29/11/16

I like the doctor Mr Every. He listens to your problems and sets out to solve them with efficiency.


29/11/16

I don't know if the treatment has worked yet


29/11/16

Good service :)


28/11/16

Easy to book on the internet


28/11/16

Doctor Every is excellent


28/11/16

Always courteous


28/11/16

The nurse practitioner always puts me at ease, she listens and is sensitive to my problems.


28/11/16

[1/2] The doctor I had was lovely. Can't remember how to spell her name. Lady dr starts with bacc. Also I used the on line appointments so I got an appointment


28/11/16

Friendly staff and quick to get an appointment.


28/11/16

Never a problem with getting an appointment.


28/11/16

Nearly always on time and treated with respect and kindness always.


28/11/16

[1/2] Service amazing! Always get to see a Doc. Love the phone the day to make an appointment. Doc always calls you back. All doctors are amazing including Nur


28/11/16

Professional, friendly staff. Same day appointment to see my doctor, who was caring, supportive and made me feel at ease.


28/11/16

Liz has been excellent and very supportive in helping me to quit smoking.


28/11/16

Because I saw Liz Seaman and she's very good at her job


28/11/16

Very good service.


28/11/16

Easy to get appointments, friendly staff.


28/11/16

Courtesy, kindness offered both by surgery Staff and doctors.  Outstanding!!


28/11/16

Professional service


28/11/16

Quick, well explained treatment


28/11/16

Seen quickly, treatment and effects clearly explained.


25/11/16

Always get first class service in a very friendly professional way


25/11/16

Appt on same day as phoning  seen on time


25/11/16

Quick appointment and staff were helpful


25/11/16

Medic staff listen and explain treatment  all staff are helpful and  friendly   the appointment reminders are useful too


25/11/16

Excellent service and helpful Staff


25/11/16

Helpful treatment with physio. Exercises explained clearly. I left with a clear idea of how I needed to manage my condition and felt happier about it!


25/11/16

[1/2] I dread blood tests as I have been told my veins are  'difficult' (it has been my experience for 2 nurses to 'have a go' and am usually black and blue).


25/11/16

Without my treatment, I would be in constant pain, and not able to walk properly


25/11/16

Staff always helpful and pleasant


25/11/16

Staff are timely and professional


24/11/16

Cos your very good.!


24/11/16

A good doctor who listens and is discisive with tests and treatment.


24/11/16

The nurse who took my blood was fast and efficient and I managed to get an opppintment fairly quickly


24/11/16

Dr.Jenkins


24/11/16

Ease of getting an appointment and pleasant staff


24/11/16

Everybody  is courteous  .


24/11/16

[2/2] t it and there is never any improvement im I'll cannot walk properly and every month Italy backwards and forwards to surgery and pharmacy


24/11/16

[1/2] Dr Grana was so very very helpful & gave me time to explain my issue. He also followed up on some other issues. I am very confident with the course of a


24/11/16

Dr every is kind sympathetic and a very good doctor.


23/11/16

Fast effient service.


23/11/16

Quick and efficient service with friendly staff


23/11/16

Yes you are friendly .the hole surgrey is running well .


23/11/16

Excellent service


23/11/16

Everybody friendly and efficient. Especially Liz!


23/11/16

[1/2] Yes. I've tried to call to tell you but you're closed. Blood test was painful. Now my arm is stiff and uncomfortable. Carried out by lady in staff nurse


23/11/16

There was an appointment available online immediately


23/11/16

Everyone's so nice


23/11/16

Quick efficient response to requuests  care with such as injections and bloods.


23/11/16

For the care and  the attention that has been shown  by            Dr Jenkins And courtesy of the reception staff


23/11/16

First class service.


23/11/16

They listen and then help to sort out all your problems which affect  your health.x


23/11/16

I find reception staff, the nurse practitioner and the doctors that I see to be friendly and ready to listen.


22/11/16

I am very happy with the  treatment I received from both medical and non medical staff at the surgery


22/11/16

Always get an appointment and have good doctors and staff.


22/11/16

All staff from receptionists to Doctors have always been polite and helpful


22/11/16

Staff always friendly and helpful.


22/11/16

Pleased with service


22/11/16

no complaints on time taken to take blood test but seemed very rushed to keep up to time shedule


22/11/16

[1/2] Although I am happy with the consultation yesterday the question  was would I recommend the practice to a friend. Everyone has different ideas of a GP ser


22/11/16

Efficient, friendly, helpful, approachable. Thank you.


21/11/16

Receptionist are always friendly and helpful,all doctors are lovely!!


21/11/16

Quick sympathetic, efficient service -


21/11/16

Seen quickly, treated well, felt listened to and cared for


21/11/16

Yes got seen quickly and got good advice


21/11/16

i have been with orchid house 18 years and i have always been happy


21/11/16

Very approachable doctor


21/11/16

Prompt service and referral to gain firm diagnosis


21/11/16

Good service


21/11/16

Service is generally good but getting a reasonably timed appointment  when you are a working person is not always easy. The focus is on pensioners  it woulc seem.


21/11/16

Good service


21/11/16

             Good: Appt system online
             Can often see GP you want
             Easy access


21/11/16

Very good service all round from booking an appointment to seeing the Doctor or a nurse


21/11/16

I am happy with the service that I have received from the practice.


21/11/16

Managed to get appointment for my partner today!


18/11/16

Efficient, effective, positive attitude.


18/11/16

Gave me an apt same day to see doctor


18/11/16

The doctors are very nice and helpful


18/11/16

Good service, doctors and staff.


18/11/16

My family are in reading, my husband and children are registered with you.


18/11/16

Every one is excellent there's just one dr I wouldn't recommend.


17/11/16

Always get great service and support


17/11/16

Staff and doctors listen and are approachable, friendly and thorough.


17/11/16

The nurse was very nice and dealt with my diabetic appointment  very efficiently.


17/11/16

Helpful, friendly staff - both medical & administrative.


17/11/16

[1/2] I can't imagine really "recommending" a doctor's surgery. Most people are registered at the closest surgery to their home. I rarely see the same doctor t


17/11/16

Good doctors who listen, clinic facilites great, good staff.


17/11/16

Very nice doctor with good attitude


17/11/16

Telephone always engaged for same day appointment request.


17/11/16

Very satisfied.


17/11/16

Quick and efficient attention to problems. Concerns always listened to without feeling rushed.  All staff found to be pleasant.


17/11/16

Always well looked after


17/11/16

Never have to wait to long in waiting area


17/11/16

Very happy with the service provided by reception staff and the doctors we have seen since we registered a year ago following our move to the area


16/11/16

Because they are  very organised and helpful


16/11/16

The Surgery is well run and efficient and I have a great deal of faith in Dr Jenkins


16/11/16

I have always had good professional care


16/11/16

Nurse was very competent, friendly & reassuring.


16/11/16

Everything went well. Very nice and helpful doctor Dr Balachandran.  Appointment and reception staff very pleasant and efficient.


16/11/16

Efficient,good staff etc


16/11/16

Always very pleasant & understanding staff


16/11/16

Told me exactly what was going on, in simple terms.


16/11/16

Good service


16/11/16

Always have excellent service well done


16/11/16

No


16/11/16

Efficient receptionists and good doctors


16/11/16

Quick appointment, seen on time and well treated.


15/11/16

Helpfulness if staff when needed


15/11/16

Because I never had a bad experience.


15/11/16

Really difficult to get appointments ring at 8.30 by 8.40 all appointments have gone for certain popular doctors


15/11/16

[1/3] Because the doctor was lovely. I am a very complicated patient but he took the time to really try to find out what was wrong with me. I am a  brand new pa


15/11/16

Friendly and efficient xx


15/11/16

As always excellent treatment and consultation


15/11/16

Seen quickly & reception polite & helpful! Dr very understanding


15/11/16

I am very happy with every tretment i have had over the last 10 years in every department.


15/11/16

We are lucky to have such an


15/11/16

Staff are pleasant and Dr Jenkins was very thorough and understanding  to my problem.


15/11/16

Staff always willing to help and accommodate you when they can and all the drs are lovely and very attentive


15/11/16

Because they are all very professional and efficient


15/11/16

The physio was very helpful and very thorough.


15/11/16

Efficient and friendly


15/11/16

Efficient service and on time


14/11/16

Elaine Davenport


14/11/16

Friendly courteous and does what it says on the tin.


14/11/16

I feel I could not have better care anyvhere else. THANK YOU.


14/11/16

[1/2] Because for many years I have only received the best possible treatment with the best care and consideration by all working there especially the expertis


14/11/16

Dr Jenkins is always professional, knowledgeable, friendly and positive. Thank you.


14/11/16

Doctors always pleasant, considerate and working towards positive solutions. Support staff excellent. A great practice.


14/11/16

Excellent service, friendly easy and kind. Not late or any hassles


14/11/16

Meet all my needs and beyond


14/11/16

Good quality efficient service


14/11/16

It was a simple blood test


14/11/16

Because they are always helpful  and efficient.


14/11/16

The service was great.


14/11/16

Staff are lovely


14/11/16

So many years with no problems


14/11/16

Fantastic doctor who has been very helpful to me


14/11/16

Superb doctoring as always by Dr Jenkins.


14/11/16

Very kind and professional


14/11/16

Our doctor and the receptionists have always been so pleasant and helpful.


11/11/16

I am happy with the treatment l get from the surgery


11/11/16

As the doctor I saw today actually took the time to listen & explain a few things


11/11/16

The  nurse was thorough, informative, professional and very nice


11/11/16

Excellent choice of treatments and good results


11/11/16

Good staff on time


11/11/16

Your team is very professional


11/11/16

Excellent service


11/11/16

Always excellent doc,nurses & admin staff


11/11/16

Staff courtesy and  genuine interest in the patient


10/11/16

I have been dealt with, with great care


10/11/16

Friendly helpful staff.


10/11/16

Doctor helpful friendly and on time.


10/11/16

On time and all good


10/11/16

No, just personal experience


10/11/16

Prompt service.


10/11/16

[1/2] I am always treated, whether by the doctors or by the nurses, as though I  am the only patient. It is the curtesy and care and the willingness to listen


10/11/16

The surgery has a friendly feeling, the nurses are very good & patient.  Feel confident you're in good hands. Very good practice. So number 1


10/11/16

Friendly, helpful, patient doctor and staff


9/11/16

Trust


9/11/16

The Drs and the staff are great. The booking system needs to be ooked at it took me 20 minutes to make the appointment which was running over 30 minutes late.


9/11/16

[1/2] Very  professional  doctor  excellent  manner giving  patient  confidence. Prompt appointment  especially  as there  was concern.  Pleasant  manner by re


9/11/16

Very good service.


9/11/16

[1/2]  I gave 1 as my answer as i find all the staff, doctors and nurses at the practice are very professional, and you don't have to wait very long for an app


9/11/16

[1/3] The majority of the Receptionists are  extremely helpful and courteous. Pleasant surroundings whilst waiting for appointment time and  choice of doctors


9/11/16

Because of the helpfulness and kindness of all the staff


8/11/16

Very friendly and professional


8/11/16

Fantastic service and helpful as always


8/11/16

Good experience with cheerful nurse who got on with job.


8/11/16

Good and prompt service


8/11/16

Of course, very efficient.


8/11/16

Dr Davenport as always very very helpful


8/11/16

Helpful staff


8/11/16

Lovely staff, hard to get an appointment. Wiring time can be excessive.


8/11/16

Your staff and services are exemplary as always.


8/11/16

Attended an appt in the morning and got another one in the afternoon.  Excellent service


8/11/16

All staff and doctors at the surgery are very helpful, professional and friendly.


8/11/16

You have a great team at Orchid House everybody is so polite and Dr Every is so helpful many thanks


7/11/16

The way it is run and the doctors!


7/11/16

Nice friendly nurse


7/11/16

Kind and excellent receptionist.


7/11/16

They provide a good service


7/11/16

Friendly, helpful, understanding.


7/11/16

On time and doctor check and  explain everything.


7/11/16

Friendly pleasant staff and doctors a place you can go instead of avoid.


4/11/16

First class treatment and very knowledgeable


4/11/16

Because I've always excellent attention


4/11/16

Excellent service in all aspects


4/11/16

Efficiency. Thoroughness.


4/11/16  

Speed of callback and helpfulness of staff


4/11/16

My friends and family do not live in the area


3/11/16

I thought I just did


3/11/16

Helpful and efficient


2/11/16

Extremely empathetic staff very very helpful


1/11/16

Very pleased with treatment


October 2016

October FFT results

31/10/16

U r a good doctors surgery


31/10/16

Professional service


31/10/16

We can usually get to see a doctor quite quickly.


31/10/16

Friendly, considerate treatment. Always a pleasure to be ill!!


31/10/16

[2/4] ew phone system is as good as the old one.I use 2 phones , landline & mobile going at the same time , just keep dialling out, last time I got through a


31/10/16

Because of the very good service you receive when attending the surgery


31/10/16

Because Dr Jenkins is the kindest most considerate and professional person you could wish to meet. A great asset to the practice and medical profession.


31/10/16

I may be wrong but thought you could only apply to the practise you lived near? No friends family live near


31/10/16

Great surgery


31/10/16

Every one of yr staff r very kind and patient with patients! Thank u


28/10/16

Everyone is so helpful & polite.


28/10/16

Friendly staff, helped me through my medical issues


28/10/16

Always good service by everyone.


28/10/16

Happy with the service


28/10/16

I recently saw a nurse who gave me good advice and the doctors have been helpful during my time with the practice.


27/10/16

Excellent guidance and help from beck resulting in diabetes sugar/glucose levels reducing to 48


27/10/16

Because Doctor Every is such a good doctor very understanding and listens to what you are saying


27/10/16

Prompt action


27/10/16

The efficiency, care and compassion I was shown and the professionalism of the doctor.


27/10/16

Very friendly team that deal with people professionally


27/10/16

Able 2-c doctor same day I rang


27/10/16

Always very helpful


27/10/16

Cause you amazing


27/10/16

Everyone very helpful the best doctors at this surgery.


27/10/16

Always polite and helpful


27/10/16

Excellent professional and caring treatment


26/10/16

I think that the service is excellent


26/10/16

Good service.


26/10/16

Eveyone is kind helpful and nothing is too much trouble .


26/10/16

Staff are very helpful and do their best to sort out any problems etc you may have.


26/10/16

Very good service and help


26/10/16

Friendley


26/10/16

Dr Jenkins is so helpful and informative


26/10/16

The service I am provided with never fails to please, plus the staff, including doctors, nurses are extremely kind and helpful


26/10/16

I was dealt with fairly


25/10/16

Friendly doctors who take their time to listen


25/10/16

Doctors are friendly, caring and good at their jobs


25/10/16

Always polite , willing to help very caring , and hardly ever kept waiting. A very efficient hard working Surgery . Thank you all.


25/10/16

Efficient and friendly. Making a visit to the Surgery as pleasant as possible. Thank you


25/10/16

Appointments are usually possible. All the services offered seem to be efficiently carried out.


25/10/16

Dr balachrandra is an amazing dr, she is caring and compassionate


25/10/16

Very caring and respond when you really need them.


25/10/16

[1/2] ...... because I was treated with great respect and interest by Mrs Hooker, with cheerfulness and good eye contact; was given good advise, and told that


25/10/16

Fast appointment, convenient, friendly reception and very understanding doctor


24/10/16

[1/2] The GPS really listen. I booked online and gave knee pain as reason. When I saw Dr she knew why I was there and asked helpful questions and gave me intel


24/10/16

Good consultation this morning feel like positive action was taken


24/10/16

Was very please how was taken care of did not have to wait long for answers .peace of mine.


24/10/16

Good service


24/10/16

Fast, effective service/treatment.


24/10/16

[1/2] Pros: The service of the clinicians is generally very good.
Cons: New auto - answer service is not good at all. There is a long waiting time for vis


24/10/16

I always experience a good service from all members to staff


24/10/16

Very good services


24/10/16

Just very happy with the quality of service provided.


24/10/16

[1/2] Promised to call back but did not and we went in to find out that prescription had been sent without notification. We called multiple times but promised


21/10/16

Excellent facilities and service


21/10/16

i was impressed on my first visit to your surgery


21/10/16

Yes i can. My relatives and friends wouldn't have to put up with silly bloody texts whilst at their place of work after visiting an otherwise super surgery!


21/10/16

I always see Liz and she is fantastic. I would not be comfortable with any other doctor( nurse)


21/10/16

Good service


21/10/16

I feel you are interested in my health and wellbeing


21/10/16

Because staff are usually friendly and welcoming. Fast and efficient service


21/10/16

[2/2] in place please don't change it if so only for the better x


21/10/16

Consultation with GP. He listened and I didn't feel rushed.


21/10/16

Because you give a good service and you are all friendly.


20/10/16

I have always received excellent and attentive care


20/10/16

I was given logical and positive information regarding a long-term ailment. This put my mind at rest and gave me hope that there may be a solution.


20/10/16

Excellent service and very friendly


20/10/16

Actually it's more likely I would recommend, service is always good, personable. I just haven't been a patient very long to be highly likely to recommend


20/10/16

Friendly helpful always try and get you appointment same day if possible especially for children


20/10/16

Well informed,polite,timely attentive and knowledgeable


20/10/16

.great care thank you


20/10/16

Without the treatment i receive i wouldn't be able to walk properly without falling or looking as though i had been drinking


20/10/16

Got to see the dr the same day and medication given


20/10/16

The attention and help we received was most welcoming .and put us at ease .staff were efficient and happy too .T


19/10/16

Very pleased


19/10/16

I had a flu vac but the nurse had to ask me what i was there for as it didn't show on her screen


19/10/16

Seen quickly and Judith was both professional and friendly


19/10/16

You give appointment immediately and the staff are brilliant


19/10/16

I rang on wed morn and was given a appointment for 11.20 received the medication and on the mend. Excellent service. Thank you.


19/10/16

Good access to doctor when needed


18/10/16

You get a reminder of your appointment, the surgery is easy to get to and assessable for everyone and the doctors/nurses are friendly.


18/10/16

No reason should there be?


18/10/16

Kind, helpful response to our request.


18/10/16

I have been with this practice since it opened andhave never had any problems with the practice


18/10/16

Because all the doctors are great at what they do


18/10/16

Quite a long wait sometimes like ear syringe 4 weeks not good enough I know it's not your fault - but blood check for psi 1 week not bad ta


18/10/16

Never feel rushed, easy to book appointments online.
Always able to get an appointment. Very helpful people who work in admin


18/10/16

[1/2] I have relatives and friends in London who get the most appaling service from their doctors. I have never had ANY cause 2 complain about ' orchid house s


18/10/16

good visit.


18/10/16

[1/2] Great service and a Ali Caller is a fantastic nurse-definitely an asset to your team. She is very thorough and provided me with excellent and relevant in


18/10/16

Quality of service.


17/10/16

First visit to the surgery and found the nurse to be very professional, knowledgeable and understanding of my situation.


17/10/16

Waiting times for tests, minor surgery seen as cosmetic, it shouldn't be.


17/10/16

Very efficient.


17/10/16

Extremely likely


17/10/16

Surgery staff helpful and doctor I saw explained my condition and options available to me .


17/10/16

Trouble getting an appointment


17/10/16

Very helpful to see a dr after work


17/10/16

No waiting


15/10/16

I have always been very satisfied with the treatment I receive at Orchid House surgery my only criticism is the appointment booking system


15/10/16

Quick efficient and courteous staff. Provide an excellent service


15/10/16

Efficient and effective. Good attitude.


15/10/16

[1/2] I find orchard surgery the most friendly and helpful at all times and the Doctors,Dr Emery & practioner Nurse Lizz great people and I can only praise th


15/10/16

Well organised and friendly


15/10/16

Very friendly doctors, nurses and receptionists.


15/10/16

It very good service


15/10/16

Excellent organisation. Although there were many others there, I was in the surgery for little over one minute!


15/10/16

The surgery is organised and efficient. Staff are helpful and friendly. I feel confident with the treatment I receive.


15/10/16

[2/2] ends complain about


15/10/16

I have never had a problem with the surgery


15/10/16

Only had flu jab today of course but have always found whichever doctor i see courteous and attentive.


15/10/16

I have usually had very good & polite service


15/10/16

Very pleased with the doctors nurses & staff especially Amanda on reception


15/10/16

Good organisation, with no waiting around and friendly service.


15/10/16

Difficulty in getting appointments


15/10/16

Because I have been pleased with my dealings with the surgery


15/10/16

I have always been treated well.


15/10/16

Good service


15/10/16

So far l have always been satisfied with any care l have received


15/10/16

Pleasant staff.

15/10/16 Very helpful staff


15/10/16

Everyone is extremely professional and friendly as well.


15/10/16

Because every visit is treated with kindness, a smile and professionalism. We are lucky to have such a practice to go to. Xx


15/10/16

Quick and efficient


15/10/16

Quick and efficient service!


15/10/16

It was a flu jab. Not difficult and well organised


15/10/16

Very helpfull and efficient staff.


15/10/16

Very efficient and very thourgh


15/10/16

This is the only time i have been to the surgery


15/10/16

Did what was on the tin


15/10/16

Great appointment system and time keeping. Always good help there


15/10/16

Excellent practice


15/10/16

Quick and efficient process for flu jabs. We are new patients and today was the best we have ever experienced.


15/10/16

Great Doctors, nurses and staff.


15/10/16

Always polite and helpful


15/10/16

Been with orchid house many years always been treated well and looked after,and always get call back from the doctors when needed.


15/10/16

Friendly and competent what more could I ask for


15/10/16

Always pleased with the treatment we receive from Dr Jenkins and all the staff at Orchid House surgery.


15/10/16

Very efficient


15/10/16

Friendly, helpful and efficient staff


15/10/16

Exelent service


15/10/16

Efficient, courteous


15/10/16

Did not feel the flu jab going in at all


15/10/16

Always v.helpful & caring.


15/10/16

Alwats been very satisfied with our treatment


15/10/16

Efficient service


15/10/16

Helpful and responsive team


15/10/16

Great team of Doctors, nurses and other staff. Totally satisfied with the service provided to our family


15/10/16

Well organised fluvax clinic this morning.


15/10/16

Staff are always polite and efficient.


15/10/16

Excellent Service


15/10/16

Very efficient service and pleasant staff. Thanks.


15/10/16

Website services


15/10/16

Because I'm very happy with my doctors.


15/10/16

Very friendly and helpful staff and doctors


15/10/16

Helpful and friendly staff throughout the surgery


15/10/16

Flu jab procedure extremely efficient.


15/10/16

Friendly an efficient


15/10/16

Friendly and professional


15/10/16

There always helpful


15/10/16

Extremely likely


15/10/16

They provide all the services i need and more


14/10/16

Good prompt service treated with respect and dignity


14/10/16

Very happy helpful staff. Make you feel comfortable.


14/10/16

The service was excellent, and no wait, I was called in on time.


14/10/16

Helpful and friendly medical and admin staff.


14/10/16

Quality doctors and receptionists


14/10/16

Good and friendly!please send money!!


14/10/16

Friendly and knowledgable staff


14/10/16

The nurse I saw on Friday was lovely,gave me some great advice and was very caring and understanding


13/10/16

Excellent service.


13/10/16

Satisfied with all aspects of your service


13/10/16

Satisfaction


13/10/16

Excellent service from very pleasant and helpful doctors and staff


13/10/16

20 min delay with no apology and little empathy


12/10/16

Helpfull


12/10/16

Iv been coming to your surgery for many years. And wether I see the doctor or the nurse practitioner, they are always helpful with no messing me about


12/10/16

I always feel I have been treated well.


12/10/16

Staff at practice are very friendly and helpful and gp was very kind and efficient.


11/10/16

Highly professional and kind


11/10/16

The practice is very professional and helpful.


11/10/16

Because of the care and courtesy i receive whenever and for whatever reason i attend the surgery. Thank you


11/10/16

Because I have always had excellent support and guidance from the doctors.


11/10/16

[1/2] I have always been treated very well by reception and my doctor
The only thing that I would like to see is perhaps the doors opening be 8:30 so that the


11/10/16

Friendly service


11/10/16

[1/2] Very impressed with the treatment room at orchid house surgery went in on time to have a blood test and the nurse was very pleasent and absolutely painle


11/10/16

Friendly and efficient


10/10/16

Good friendly service. Good doctor.


10/10/16

Great advise was seen very quickly great result


10/10/16

It was an overall feeling of being treated well


10/10/16

The doctor was kind, friendly, knowledgable and thorough. What more could I ask?!


10/10/16

Very lovely and polite staff


10/10/16

They are great and always there to help people i highly recommended them


10/10/16

Prompt efficient service dealt with compassion


10/10/16

Good staff


7/10/16

[1/2] I've always found all staff to be friendly and efficient since we moved here last year. The Nurse I saw this morning was great, I was very anxious about


7/10/16

[1/2] I like to see Dr Jenkins as he takes the time to listen and doesn't rush you out of the door because your 10 mins are up.
I feel like he genuinely want


7/10/16

The Dr was extremely helpful and I felt totally at ease with him


6/10/16

The way Tracey carried out my bloods in a friendly professional manner


6/10/16

[1/4] The staff of reception are the nicest and most helpful I've come across at any GP surgery, the HCA who took my blood after difficult news was kind and co


6/10/16

I was very anxious and Liz looked after me really well and was very thorough. Thank you.


6/10/16

[1/2] I saw Dr Jenkins for the first time and was extremely pleased, my examination was thorough, he listened to what I told him and he put my mind at rest, I


6/10/16

Prompt, patient led service with a clear and resolute outcome


5/10/16

Because I always get an appointment and the staff are very helpful


5/10/16

the main reason I think they are brilliant they helped me through 3 operations and were always there to help me


5/10/16

Helpful, friendly staff and doctors


5/10/16

Judith the nurse today was super lovely. I came in for a not very pleasant procedure and she made me feel totally at ease and relaxed. Thank you, Judith!


5/10/16

Doctors very good at listening to problem


5/10/16

Good service


4/10/16

We have always found the surgery to be efficient friendly and effective


4/10/16

Liz was very thorough with her explanations and made me feel at ease


4/10/16

Very professional, kind and knowledgable.


4/10/16

[1/2] Very friendly nurse, no waiting, reception member of staff very approachable, was able to look for my blood test result, gave me a print out when request


4/10/16

Availability of Doctors


4/10/16

Great practise lovely Doctors and receptionists.


4/10/16

Great service


4/10/16

[2/2] endly and helpful.


4/10/16

Extremely likely


4/10/16

Excellent service from when you walk in the door to when you walk out again. Thank you all


3/10/16

Absolute confidence with the Practitioner I saw today


3/10/16

I felt listened to and taken seriously. Kind manner and we came up with a plan where I felt still in control but looked after


3/10/16

Efficient service. Good waiting times, professional practice.

September 2016

September FFT Results

30/9/16

Good service pleasant staff


30/9/16

Very pleasant attitude of physiotherapist even though I was late for appointment due to traffic problems on A31.


30/9/16

I like the staff, the docs, and its local within walking distance, the girls on the phones are allways very helpfull and try and do what they can for your needs


30/9/16

Swift attention


30/9/16

Happywithtreatment


30/9/16

I felt like the Dr gave me a thorough review. Didn't give a 1 as (not this time) but often difficult to get an appointment.


30/9/16

Always friendly and helpful.


30/9/16

Good doctors and physio


30/9/16

Nurse was very easy to talk too very informative


30/9/16

They are not the answer to everything


30/9/16

Totally stress free experience.


29/9/16

You can't get an appointment for at least a month to see doctor we have always see the dr assigned to us and we have been brought up with a family dr.


29/9/16

I have always had a good service and get an appointment on the day


29/9/16

Was seen very quickly, ecg done on the same day and follow up appt within 2 days. Second appt wasnt rushed and was very in depth.


29/9/16

Very helpful and professional


29/9/16

[1/2] I phoned the surgery in the morning and was told there was a cancellation later that day, was seen my my own Doctor, Dr.Grana, and he was so helpful and


28/9/16

Your phlebotomist ( Karen ? ) was extremely efficient, friendly - and took blood from a vein which was hiding somewhere in my arm !


28/9/16

I'm very satisfied with the service from Orchid House Surgery.


28/9/16

Difficulty in obtaining appointments


28/9/16

I always feel that I am listened to. The doctors and staff are all very pleasant and I very rarely have to wait for too long on the day of my appointment


28/9/16

Booked appointment online, quick and easy. Doctor very thorough, sympathetic and helpful.


28/9/16

Because I managed to book appointment for the same day and the doctor helped me with my needs


28/9/16

I always get great service from Orchid house :-)


28/9/16

The service is always very good, staff pleasant and friendly


27/9/16

Because generally I have had a good experience with this practice.


27/9/16

Because I have always found the surgery extremely helpful


26/9/16

Have always had good service.


26/9/16

Handled my problem well today.


26/9/16

They always try to get you an appointment or they will get the doctor to ring you back


26/9/16

I wasn't kept waiting


26/9/16

Procedure carried out quickly and painlessly.


26/9/16

Efficient and very polite


24/9/16

Very efficient..& flu jab was painless!!!.


24/9/16

They do what they need to do well.


24/9/16

Good service with a smile


24/9/16

Always good


24/9/16

On time, lovely staff


24/9/16

Very good


24/9/16

[1/2] After the treatment that you gave to my husband leading up to his death and the way I have been treated by the surgery on various accessions.I would reco


24/9/16

I have always received courteous + efficient care


24/9/16

Just because they are excellent


24/9/16

All the staff are always very polite and professional.


24/9/16

Very helpful & friendly doctor's, nurse's & all other staff xx


24/9/16

Efficiency


24/9/16

Because the attention was good as always


24/9/16

[1/2] The efficiency of the organising of a large number of people to flow safely and quickly through a restricted area and being treated by smiling friendly s


24/9/16

A well managed practice, with committed staff and doctors.


24/9/16

Always excellent attention by doctors and staff


24/9/16

Extremely efficient always very kind and helpful this applies to all Doctors Nurses and staff


24/9/16

Always a smile


24/9/16

Smooth slickly operated.


24/9/16

Dr Jenkins & his colleagues are very helpful.


24/9/16

[2/2] he professionalism and friendliness of the entire staff. Today's event was beautifully organised, as always. Thank you.


24/9/16

No waiting, very friendly staff and very efficient


24/9/16

I went for a flu jab and walked straight in, injected and walked straight out


24/9/16

It is modern up to date surgery to enter. Reception good, nurse section as well. Doctors listen to the patient. Overall attention very satisfactory.


24/9/16

Have found the staff very helpful


24/9/16

Friendly, helpful and always try to find an appointment.


24/9/16

Very efficient, in & out in no time. .But only 2 dates to choose from .


21/9/16

Always very good, reassuring and helpful


21/9/16

Always friendly helpful staff xxx


20/9/16

because we find the surgery extremely helpful and friendly.


20/9/16

Same day appt. Saw Dr on time. Helpfulness of Dr.


19/9/16

Friendly staff. Don't feel rushed. Feel listened to.


19/9/16

Because Dr Balachandran is brilliant and very patient.


16/9/16

Quick to get an appointment


16/9/16

Quick and efficient, able to get next day appointment and Dr Baker was very helpful.


14/9/16

I am very satisfied with surgery therefore I would recommend


14/9/16

Waiting times far to long


14/9/16

I have always been happy with the treatment I have received.


9/9/16

There very good and all help you when you need them x


9/9/16

[1/2] Constant delays in appointment times. In the past there has been a 40 min wait to see a doctor. Making me late for work. This has also happend with other


9/9/16

Efficient service. However I a little bit fed up at getting this survey every time I see the doc!


9/9/16

Lovely doctor!


9/9/16

The level of care received by both receptionist and GP.


9/9/16

Yes


9/9/16

Extremely good


9/9/16

Friendly & efficient service .


9/9/16

First visit too soon to say


9/9/16

I saw a locum. He was punctual, polite, very knowledgeable despite not knowing my case and empathic, balanced with appropriate professionalism. Thank you.


8/9/16

Efficient positive attitude. Every thing suits me.


8/9/16

I had very good dr


8/9/16

I have never experienced anything other than courtesy, kindness and quality treatment by all. That is why I selected 1.


8/9/16

Always helpful


8/9/16

Polite on reception , same day appointment , fantastic doctors and the best nurses (Liz ) (Ally) no complaints at all !!


8/9/16

The appointment was very relaxed and friendly would definitely recommend


7/9/16

Efficient, kind and professional


7/9/16

Ali Caller travel nurse


7/9/16

The team at Orchid House are very very good have a nice day


7/9/16

Service is great


7/9/16

Am very happy with the doctors


7/9/16

Always helpful, excellent service


6/9/16

I have just had ECG and blood tests yesterday travel jabs. I have been so impressed with this surgery and all its people and services


6/9/16

Hi, everyone is so kind and happy and professional, always willing to listen. A superb surgery


6/9/16

Very happy with treatment received.


6/9/16

Fast, friendly service


6/9/16

Very friendly and helpful and on time.


6/9/16

I have always had excellent service from orchid house surgery. Caring and listen to my concerns.


6/9/16

I don't talk to others about my personal problems.


6/9/16

Good prompt treatment


6/9/16

Allways polite and helpful doctors are great especially those I see x


6/9/16

[2/2] of the doctors


6/9/16

My appointment was on time. The physio was delightful and listened, advised and gave me exercises to do. Very satisfied.


5/9/16

Lovely blood nurses. Very polite and caring.


5/9/16

Excellent service with virtually no waiting time.


5/9/16

Appt on time, confidence in doctor


5/9/16

Because all of the services provided at the surgery are excellent.


5/9/16

Great doctor! Mrs preena I think!


5/9/16

The service you gave was good and on time ,could not have asked for more from all the staff thank you for your help


5/9/16

I say they r very good they do a good job thanks


5/9/16

Because the service i receive is excellent always efficient etc


5/9/16

[1/2] It was easy to get an appointment , all running to time, very helpful doctor who listened and understood my problem and was very pleasant with excellent


5/9/16

Is because I have always been satisfied with the attention I have received from every Doctor and member of staff at Orchid House Thank you


5/9/16

Pretty well on time and listening Doctor


5/9/16

Helpful receptionists & friendly good doctor.


2/9/16

Pleasant staff, short wait, nurses helped with another matter too.


2/9/16

Efficient. On time. Stress free


2/9/16

The speed and care and attention I have received


2/9/16

Efficient service with a smile


2/9/16

Friendly reliable staff all round and good service


2/9/16

I was seen quickly and the phlebotomist was efficient and pleasant


2/9/16

Always efficient and courteous


2/9/16

Because you are amazing always x


2/9/16

I went in on time and the doctor was so good explaining the procedure


2/9/16

Always all staff and Drs helpful and will help if they can.


2/9/16

Service was efficient, time given to listen and clear treatment plan suggested


1/9/16

Very happy with treatment I receive. No trouble getting an appointment. Lovely doctors and all staff


1/9/16

Very pleasant trip to appt as always nothing to much trouble & felt that I was listened to .


1/9/16

Doctors and staff are helpful and patient.


1/9/16

Friendly helpful staff and doctors


1/9/16

Very helpful and understanding.


1/9/16

On time going in,pleasant staff,nurse was excellent and put me at ease as this was my first time at Orchid surgery


1/9/16

Print appointment & good service


1/9/16

Excellent service.


1/9/16

As always Dr Jenkins listened to what I had to say and then discussed all the options.


1/9/16

[2/2] l with a very good (bedside manner ).


1/9/16

Efficient, friendly, accommodating


1/9/16

[3/3] is not possible to book an appointment quickly with the same person. You do not provide a patient led service.


1/9/16

Good care.


1/9/16

New telephone answering system is impossible to get thro to receptionist on


August 2016

August Results


31/8/16

Excellent service as always


31/8/16

Good service and understanding doctor


31/8/16

I feel I am in safe hands


31/8/16

Good care given, friendly empathetic staff.


31/8/16

Ease of access and prompt appointment. Friendly staff


31/8/16

Good that you get to see someone that day


31/8/16

Everyone is excellent. We always receive the best care, no matter who.


31/8/16

Always lovely


31/8/16

Offered appointment to suit and all running on time. Only drawback is trying to get through on phone first thing


31/8/16

Caring and understanding


30/8/16

I have no complaints and find the surgery very helpful. Visits are very beneficial can they continue please!


30/8/16

Quality of service


30/8/16

Appointment was on time


30/8/16

[1/2] I have always regarded Orchid House Surgery to be a very well-run establishment. Everyone is very pleasant and helpful and it exudes an air of calm and c


30/8/16

Easy to get an appointment & locum GP I saw was excellent - kind, polite, listened well.


30/8/16

Mostly as there is action and consideration of the potential diagnosis.


30/8/16

Everyone always helpful


30/8/16

The staff there are so very nice and helpful.


30/8/16

[1/2] Appointment available when I needed it. Friendly helpful staff. A doctor that listened and seemed to care about how I reacted to the tablets by asking m


30/8/16

Prompt and attentive service. Polite and efficient staff - always able to get appointments at a convenient time -pleasant surgery waiting area


30/8/16

Zero wait time and very friendly doctor!


30/8/16

A very good practice


30/8/16

Excellent treatment provided by a friendly and expert physio


26/8/16

Friendly and efficient staff, good doctors


26/8/16

Seen on time, no waiting around and attentive doctor.


26/8/16

Always very helpful and sociable


26/8/16

Good service received


26/8/16

GPs are great. Friendly staff. Always quick to help in an emergency situation.


26/8/16

[2/2] ood is excellent. Can't remember her name. The younger one with long hair.


26/8/16

Went in to appointment on time and the physiotherapist was lovely.


26/8/16

[1/3] The nurse that I visited to have a blood test with on Friday was very pleasant and friendly and I can honestly say that I didn't even feel the 'scratch'


26/8/16

Nurse made me feel comfortable for a procedure I was worried about. Early morning appointment meant it was on time.


26/8/16

Helpful staff.


26/8/16

Excellent treatment from a fine panel of doctors.


26/8/16

Very difficult to get appointments


25/8/16

Lisa's weekly visits are of benefit to patients and the practice


25/8/16

I am very pleased with the treatment I have received over the years both for myself and husband and mother especially Dr Davenport .


25/8/16

Good service


25/8/16

[2/3] ery. They go the extra mile. When you leave the doctors, you feel that it was a worthwhile visit and where they are able they put your mind at rest. The


25/8/16

Great doctor


24/8/16

Because I receive good attention


24/8/16

Great staff


24/8/16

Staff are very helpful & listen attentively to problems & then respond very efficiently


24/8/16

[1/2] Quick/ efficient/on time/warm empathy /logical professional and helpful! A smile on the face of the poor employee answering the phone would have made it


24/8/16

The nurse Mandy was very friendly and was very helpful with lots of good advice.


23/8/16

Feel very confident that any worries or concerns are dealt with promptly. Always someone at the end of the phone. Weekly visits or calls extremely beneficial


23/8/16

Helpful, friendly staff and they usually manage to accommodate my appointments.


23/8/16

Even the locus listen to you. The reception staff are also helpful and friendly


23/8/16

Did not even know she took my blood when normally no one can get any blood


23/8/16

Always receive full attention, never rushed. Very caring.


23/8/16

[1/2] Because I have had friendly service from the receptionists, nurses and doctors, I can get an appointment on the day if it is urgent. Not too many things


23/8/16

Staff are always so friendly and cheerful drs are good


23/8/16

All ok


23/8/16

I have always found the nurses helpful and the doctors caring and knowledgeable.


22/8/16

Very friendly team, able to communicate well if any concerns, respond quickly to needs


22/8/16

Great surgery


22/8/16

A great doctors to be with and an excellent service and lovely staff


22/8/16

I don't have my parents and no close family. Friends choose themselves.


22/8/16

[1/2] If it is the first question you asked then I was getting very frustrated because I was being asked so many questions and having to choose so many numbers


22/8/16

All very efficient.


22/8/16

I always have an excellent service from the surgery thank you


22/8/16

Efficient, friendly staff.


22/8/16

We have always had excellent service and are very happy to be patients at this practice


22/8/16

Satisfied with every aspect of your surgery.


22/8/16

Friendly & helpful - appointment time to suit working people


22/8/16

[1/3] My son and family have joined your surgery on my recommendation I have found you efficient in diagnosis. You listen to patients and quickly forward them


22/8/16

Difficulty in getting appointment with a nurse for someone who works full time


22/8/16

[2/2] r corrupt Countries and give some to NHS simple ??


22/8/16

Staff friendly and professional


22/8/16

[1/2] Turned up for my appointment at the specified time to find the team had gone and no one at Orchid House knew anything or reason why. I wasted nearly an


19/8/16

Felt supported and Lisa was helpful. Like the continuity of visits. Have built a relationship with regular visits


19/8/16

Great doctor


19/8/16

Service very good


19/8/16

Doctor Rees was very rude and wouldn't explain what was actually wrong


19/8/16

Competent and courteous.


19/8/16

[2/2] es one feel relaxed.


19/8/16

Good service


19/8/16

I never give extreme. I was happy with the service given.


19/8/16

Excellent service. Very nice doctor who listened to my problems and was very helpful thank you


19/8/16

Nobody ever gets perfect however I thought the service I received was good


18/8/16

Lisa, Very good you feel very satisfied with Lisa's attention


18/8/16

Because I am always happy with the service I receive whenever I attend the surgery long may it continue.


18/8/16

punctual and professional


18/8/16

Blood test for husband dealt with promptly


18/8/16

Good service


18/8/16

Receptionists always very pleasant and helpful. Also any of the doctors you see are very patient and are always ready to listen.


18/8/16

Always ready to help


18/8/16

My choice was based on the surgery is closed on Saturdays.


18/8/16

Very caring and helpful service


18/8/16

I managed to get an appointment on the same day and the nurse practitioner was extremely helpful and very considerate


17/8/16

Good treatment and care, very kind


17/8/16

Call me to discuss


17/8/16

very friendly and efficient


17/8/16

I think all the doctors are very good, especially dr Every, and have always been well looked after.


17/8/16

Fast appointment time and very helpful doctor.


17/8/16

Always found staff most helpful & treatment excellent, no hesitation in recommending Orchid House.


17/8/16

Because I managed to get through straight Way this morning and the gp saw me on time and helped my problem


17/8/16

Because I have faith in all the doctors and have been well looked after since joining the surgery so I am a very satisfied patient


17/8/16

Good Doctors Nurses


16/8/16

Wonderful service, I am very happy with the service, you give 100%. All the homeowners at Cherrett Court speak very highly of the surgery. Thank you.


16/8/16

A good / simple booking service and the provision of friendly / professional medical assistance


16/8/16

[1/2] All the staff from receptionist to nursing staff and Doctors are very helpful professional and sympathetic .I have only been a patient at this practice f


16/8/16

[1/2] A) easier to get an appointment than in the past.

B) very happy with thorough examination, listened to what I said and was curious in attitude as well as


16/8/16

I have always had excellent care and advice.


16/8/16

Helpful staff on reception.


16/8/16

Exc gp. Someone who cares which is not always the case.


16/8/16

Friendly staff and always willing to help


16/8/16

Very friendly, quick appointment and very good doctor


16/8/16

Very good people skills,


16/8/16

Helpful, informative & suggested suitable treatment.


16/8/16

Fast ,friendly ,efficient


15/8/16

Lisa's visits are very useful


15/8/16

Everyone very friendly. Only problem I find is if doctor wants to see you the following week no appointments available


15/8/16

I have always been able to get an appointment on line. All of the Doctors are very nice and make you feel able to discuss your ailment.


15/8/16

Very friendly, approachable and helpful


15/8/16

40 years of no complaints.


15/8/16

I felt heard by a doctor for first time!!


15/8/16

[1/3] The doctor was lovely but 45 mins late, someone put a notice up saying he was running 20 mins late, but it went up after I arrived. I am very sympathetic


15/8/16

Happy once you get to see a doctor but quite a wait to get an appointment


12/8/16

[2/2] discuss our symptoms with whoever we see and accept their decision.


12/8/16

Very helpful


12/8/16

Lovely, helpful reception staff and Dr Jenkins is fabulous!


12/8/16

Because they have been excellent to my family x


12/8/16

I've always had excellent treatment and the doctors are very thorough


12/8/16

Because I really like all the GP s there and the office staff are kind and efficient


12/8/16

Quality of Doctors


12/8/16

You don't listen when the patient tells you something


12/8/16

I am writing the truth. Helpful having Lisa coming every Monday


11/8/16

Very helpful nurse


11/8/16

The nurse was efficient & made me feel at ease


11/8/16

[1/2] I have always had the very best attention at orchid house. This morning I phoned 2 see the doctor and was given an appointment within the hour. I have fri


11/8/16

[1/2] I love orchid house and it's been my family surgery since being in my mother’s womb! I have seen a few Drs come and go through retirement, but I feel conf


11/8/16

Fast appointment booking and good service


11/8/16

As before the staff are always helpful and friendly and do their best to accommodate you.


11/8/16

Good doctors mostly and nurses, and receptionists, do their best and help as much as they can!


11/8/16

I was dealt with promptly and efficiently by very pleasant staff.


11/8/16

I have already recommended several friends


11/8/16

[1/2] I have only been at Orchid House for a short time but I have received a high level of courtesy and care each time I have had to attend both from the medi


11/8/16

Sometimes it’s so hard to get through to speak to someone


11/8/16

As always Dr Balachandran is extremely understanding and thorough


11/8/16

I'm a new patient, & am very impressed on how l have been dealt with so far


10/8/16

Always been well supported by Dr and Nurses


10/8/16

We have always received excellent care and advice from doctors and all the nursing staff, which is amazing when they have such a large community to look after.


10/8/16

Booked online. Dr listened and offered solutions to help. Pleasant friendly and empathetic.


10/8/16

I have been using the surgery go over 20 years and have always been happy with the service provided.


10/8/16

I am likely to recommend the doctors to friends and family.


10/8/16

Caring helpful doctors


10/8/16

Appointment at 2 and I was called in at 2


10/8/16

Seen on time and received professional care that was required.


10/8/16

Because I received good treatment.


9/8/16

Very good service


9/8/16

Not keep waiting always been polite


9/8/16

Always good to get advice on potential health issues early


9/8/16

because the doctor is interested


9/8/16

Best surgery all round I have ever been 2.thanks 2 all involved.


9/8/16

[1/2] I have been extremely happy with the diagnosis and treatments I have received from the doctors and other medical staff in the surgery - also the receptio


9/8/16

Friendly, efficient, prompt service


8/8/16

Very friendly practice, with amazing doctors that care.


8/8/16

High standard of care


8/8/16

Always friendly, prompt and informative


8/8/16

Pleasant and helpful receptionists and dedicated and understanding doctors


8/8/16

[1/3] I was treated with respect and dignity but most of all I was not rushed or made to feel like I was a number. My full history was noted and I was asked re


8/8/16

Because I have no complaints and I'm very satisfied with the attention I receive.


8/8/16

Very caring understanding doctor who showed concern and compassion for my situation and referred me for x-ray. Excellent reassurance.


8/8/16

always polite and helpful.


8/8/16

Fantastic service


8/8/16

I was seen on time and my doctor was very approachable and helpful.


8/8/16

The understanding of the doctor


8/8/16

All so helpful and polite.


8/8/16

Satisfied with the service. Excellent Dr


8/8/16

As I haven't been in the area long and this is the only surgery used I'm sure I'm right


5/8/16

Listen to and was very helpful when I needed help


5/8/16

Always had excellent service from Orchid House. They listen and take action.


5/8/16

Very satisfied with service


5/8/16

Because all of the services at the surgery are excellent.


5/8/16

Overall I find your service efficient n helpful


5/8/16

Friendly staff, good appointment system, all health care I need


5/8/16

Always impressed by the doctors - they are kind, friendly, reassuring and knowledgeable.

The reception staff have always been polite, kind and helpful


5/8/16

Lisa is friendly and helpful. I am always pleased to see her and find her advice is good


4/8/16

Appt at 8.30 - doors didn't open until 8.30 - I still waited for a further 5+ mins until I was seen.


4/8/16

I have always received excellent and timely medical care and attention for myself and my family


4/8/16

Helpful


4/8/16

On time


4/8/16

Quick appointment given & friendly faces


4/8/16

Excellent service and treatment


4/8/16

Very good and patient


4/8/16

They are just good all round


4/8/16

Very quick, professional and helpful service


4/8/16

Always find Dr. Balachandran very professional and courteous.


4/8/16

Was happy with my treatment


4/8/16

Usually all I speak to when I ring are helpful and my doctor listens to what worries me and ir able to help me.


4/8/16

Happy with treatment so far.


4/8/16

Dr Grana's treatment appears to be the most effective & always trust the surgery with everything


4/8/16

Extremely satisfied with all the attention I have received


3/8/16

Punctuality, competency and caring.


3/8/16

Lovely doctor


3/8/16

Quick response, understanding of my problem, good advice from both doctors


3/8/16

Friendly and quality service


3/8/16

I am always pleased and happy with my visits to your Practice.


3/8/16

Would have scored 1 but feed up with you asking for feedback


3/8/16

Always professional and caring


2/8/16

First class service from Doctor and Nurse Practitioner and other staff


2/8/16

Both members of nursing staff were highly professional and put me at ease


2/8/16

Good service


2/8/16

[1/2] Confidence in the doctor I saw. Also, I have always been able to get an appointment on the day I have called if I have phoned in first thing. This is ver


2/8/16

Doctor whose manner put you at ease! Nice airy waiting room.


2/8/16

The confidence I have in the doctor I see. (Dr Graña)


2/8/16

I can only go on the experience my family and I receive which is first class


2/8/16

Orchid House Surgery is always very professional and cares for its customers


2/8/16

Ease with which I got appointment with my doctor


2/8/16

[1/3] Doctors are fantastic at the practice. Always, without fail, regardless of how routine the nature of the appt make you feel like they have time for you


2/8/16

Care and attention from Lisa, Tracker Nurse, is excellent


1/8/16

Quick appointment. On time appointment. Dr friendly and efficient.


1/8/16

I came into the surgery at 8.30 am with a health concern. I was given an appointment with Dr Jenkins for 9.50 the same morning.


1/8/16

Always friendly and helpful.


1/8/16

I was all fine


1/8/16

[1/2] Was told in treat room I could not have any way as have had shingles this year, also had vacc.in 2013 while caring for my dad but had forgotten. All on my


1/8/16

I called into the surgery today to ask the doctor for something and you called me back and told me that it was ready for collection


1/8/16

They r always on the ball thanks


1/8/16

Dr very supportive, and didn’t have to wait long.


1/8/16

What more can I say? You're all so good.


1/8/16

Excellent service Drs Jenkins and Grana are always very attentive and accessible thank you


1/8/16

Appointment was on time. Staff member was polite, kind and courteous. She did not rush me and seemed interested


1/8/16

Helpful - sympathetic all times


 

July 2016

July FFT Results

Please note since the introduction of the text reminder service, we have been advised that there is a fault with receiving complete messages if the comments exceed 153 characters. This is being worked on to be resolved but in the meantime unfortunately we have got a few messages that are incomplete.


30.7.1

Confidence in their diagnosis and treatment


29.7.16

Everybody is always helpful and so nice and Dr Every is marvellous many thanks


29.7.16

Everything good and positive


29.7.16

The doctors are very good and helpful appointments are usually available


29.7.16

Very helpful. If you THINK you are in trouble they will go the extra mile to help you.


29.7.16

Dr was excellent and fast appointment


29.7.16

Pleasant staff friendly doctors


29.7.16

Had to wait a while to see the doctor after initial blood test but service was very good


29.7.16

Excellent service


29.7.16

Because I would be extremely likely to recommend to my friends or family


29.7.16

Very good service


29.7.16

Like Orchid House. Everyone is very kind


29.7.16

Minimum waiting time, prompt, friendly and efficient


29.7.16

Helpful and friendly staff


29.7.16

Efficiency and politeness of staff and confidence in Dr Graña


28.7.16

I have always been able to see a doctor when needed but I only gave 4 stars as I have had unsatisfactory experiences with a couple of the docs.


28.7.16

The nurse Ali Caller was very good I felt she did a great job


28.7.16

We have retired to this area have been here two years all our visits for our problems have been dealt with including hospital visits straight away.


28.7.16

Excellent service thank you


28.7.16

Good customer service


28.7.16

[1/2] Well organised appointment system. Urgent appointments never been a problem to arrange. All GPs I have seen have listened to me and acted in my interest.


28.7.16

Always very efficient


27.7.16

Friendly staff. Efficient service. Charismatic nurse practitioner.


27.7.16

Dealt with courteously and unnecessary treatment avoided. Felt my best interests were being looked after.


27.7.16

Doctor listened to my problem and suggested treatment. She also suggested a plan with which to move forward with.


27.7.16

Very polite and helpful


27.7.16

At ease


27.7.16

Appointment punctuality – I wasn’t waiting for too long.


27.7.16

Always prompt and polite service


27.7.16

Always very efficient and friendly. Doctors always listen and are caring.


26.7.16

Very happy with seeing Dr Davenport she always listens, has empathy, sends me for tests, where other doctors just dismiss it when I go in for something.


26.7.16

Because someone has texted me, & asked me to selected the nos.


26.7.16

The services you offer and the friendliness and professionalism of the staff


26.7.16

[1/2] I went for a blood test which was carried very Professionally and on time. I could not have asked for more and have always found the staff to be very Fri.


26.7.16

Excellent staff


26.7.16

Very good service


26.7.16

Orchid House Surgery in my opinion is the most efficient, caring practice I’ve ever had the pleasure of being with.


26.7.16

Ionly went for a blood test and it was my first use of Orchid House


26.7.16

Efficient, no problem getting an appointment (online).


26.7.16

The service I have received and the consideration of staff and doctors is above all expectations.


25.7.16

I find the doctor’s good at what they do esp Dr Graña


25.7.16

Excellent GP (Dr Balachandran)


25.7.16

Excellent service by the doctor caring and considerate


25.7.16

Ease of getting an appointment today.


25.7.16

Friendly staff and pleasant surroundings. Appointment efficiently handled.


25.7.16

Change in process to get appt – making it easier.


25.7.16

They are always very efficient


25.7.16

Staff always friendly and very helpful


25.7.16

Lovely polite n caring


25.7.16

Always find drs and staff very professional


25.7.16

[1/2] Although the facilities and staff are great, the difficulty to get through via the triage system makes the practice inflexible. I understand that that is


25.7.16

Friendly and efficient service


25.7.16

Great service!


25.7.16

[2/2] their job, despite huge pressure.


25.7.16

Excellent consultation


25.7.16

All staff are very helpful and doctors very compassionate all in all a good surgery.


25.7.16

Orchid Surgery are the best from location to receptionist nurses and doctors are just perfect in every ways. No need for any more improvement. Well done


22.7.16

I have been using the surgery for over 25 years and always found everyone to be very helpful at all times.


22.7.16

Always very helpful


22.7.16

We can always get an appointment when we are ill. Everybody is very pleasant and efficient. We feel cared for.


22.7.16

Really lovely and friendly staff xx


22.7.16

Never any trouble getting appointments. Doctors and staff friendly and helpful. I wouldn’t want to go to any other surgery.


22.7.16

Friendly and helpful staff both medical and admin


22.7.16

Ali Caller so understanding and brilliant information given


22.7.16

Prompt attention and diagnosis/treatment


22.7.16

Lovely doctors but you can only get an appointment if you have rung up before 9am.


22.7.16

Could see the Doctor very quickly


22.7.16

We always know that we will get the best possible service from you all many thanks!


22.7.16

My first experience this morning was excellent


21.7.16

Hi had time with Dr sorted out what I needed very good service really happy with the treatment I got.


21.7.16

Good service and polite


21.7.16

By having the treatment from the physio I am able to walk much better for a week without falling into anything or anyone.


21.7.16

Helpful, polite, have time for you, very pleasant.


21.7.16

Reception staff always very kind and helpful and drs always obliging


21.7.16

Good and pleasant service always


21.7.16

Excellent service & reliable


21.7.16

[1/2] Always get an appointment by phone or in person, excellent repeat prescription service on line, excellent physio staff and receptionists. Cannot fault th


20.7.16

Caring and helpful


20.7.16

Had no problems


20.7.16

Efficient and no waiting times


20.7.16

Was made to feel at ease. Friendly approach. Understanding and explained everything.


20.7.16

Very professional. Could do with better call system for appointments


20.7.16

The excellent advice and help offered by all staff


20.7.16

[1/2] It takes far too long to see my own GP. One month! I find it very stressful to see a GP. I do not know due to my condition. Rapidly losing confidence in


20.7.16

The ability to see a good Dr the same day.


20.7.16

Professional but caring treatment from all.


19.7.16

First time I have seen my Doctor but I felt that he actually listened to me. Far more so than the specialist I had been referred to. A little goes a long way.


19.7.16

[2/2] other parts of the country are nowhere near as good as our practice


19.7.16

Takes so long to see usual GP very stressful seeing a new face


19.7.16

Availability of appointments


19.7.16

Very good service with a cheerful attitude


19.7.16

Very efficient and Dr’s are available on the same day if you call up first thing in the morning alternatively you are offered a telephone appointment.


19.7.16

I saw Dr Jenkins today and I think he’s a very nice and good doctor


19.7.16

Access and quality of service provided


19.7.16

Got appt within 2 hrs of call, waited for 5 mins in waiting room


19.7.16

Always had good treatment, not had too long to wait for appointments, no real disappointments


19.7.16

The nurse was kind and caring. Absolutely brilliant.


18.7.16

Very happy with everything I have experienced at surgery. Thanks very much.


18.7.16

[1/2] An appointment was on time, the nurse was extremely polite and descriptive what she gonna do, very gentle and smiley pretty young lady. Clean investment


18.7.16

Super-efficient


18.7.16

I and my family are extremely pleased with the care we have received from the doctors at Orchid House Surgery.


15.7.16

I have always found the doctors and staff very helpful and friendly. Love doctor Jenkins


15.7.16

FULLY SATISFIED


15.7.16

I have always found the doctors very good and explain everything to you.


15.7.16

No complaints, able to get appointment on day and Dr Every very helpful.


15.7.16

Efficient friendly and physio listened to me. Also did not have to wait too long for initial appointment.


15.7.16

[1/2] I have given this answer because I have been with Dr Jenkins for as long as he has been at Orchid House and if you have a serious condition he always goe


15.7.16

Clear and helpful discussion


15.7.16

Superb doctors


15.7.16

Very good nurse practitioner helpful knowledgeable and friendly


15.7.16

On time, friendly, professional


15.7.16

We have always received excellent care from everybody at the surgery


15.7.16

Overlooking important paperwork and needing several appointments in which often we don’t feel like we are taken seriously


14.7.16

Such a nice doctor! Very pleasant manner! Made a visit 2 the surgery a pleasure!


14.7.16

Always very happy with the way I am treated when I need to attend the surgery


14.7.16

Always very polite, efficient and run to time thank you.


14.7.16

‘efficient service


14.7.16

I only had a blood test but never felt the needle!


14.7.16

I receive very good care from this surgery when I need care it is usually available within 24 hrs. Thing I have heard of other surgeries patients are not so lucky


14.7.16

GP gave clear explanation


14.7.16

As really love staff x


14.7.16

Good service


14.7.16

Always friendly and helpful staff which is great…


14.7.16

Polite, professional and friendly staff, and always able to make an appointment in good time


13.7.16

Satisfactory


13.7.16

Everyone is very friendly, helpful and professional


13.7.16

No, I’ve no complaints at all about the treatment I get from the surgery


13.7.16

The excellent attention received by both of us by all the doctors and staff. With many very grateful thanks.


13.7.16

Very helpful


13.7.16

Nearest doctor’s surgery so far as we know


13.7.16

[1/2] Have attended the surgery twice with a heart problem and seen Dr Jenkins who couldn’t have been more helpful and reassuring. He organised the relevant


13.7.16

[1/2] Constant delays in waiting to see either a doctor or treatment room appointment. An appointment maybe at 1500 for example but the wait is 40 minutes I w


13.7.16

[1/2] The receptionists offer a really human interface, friendly and responsive. Both Dr Jenkins and Every are absolutely brilliant and a credit to their profe


12.7.16

Very good


12.7.16

The doctors and staff are very caring


12.7.16

[1/6] Sorry, let me put it differently. The treatment I receive at the surgery by all of the doctors is superb. However, I constantly have problems trying to s


12.7.16

Just they’re good and quick


12.7.16

I think it is a good practice generally and I think Dr Every is a very good doctor


12.7.16

Receptionists and doctors are always so happy and helpful


12.7.16

[2/3] Also I never have had any problems getting an appointment at Orchid House in all the years I have been registered with them and the team are so appr


12.7.16

Have recommended brother & sister-in-law to the practice. They are both happy with service as are we


12.7.16

[1/2] Staff good although due to doctor running late, had to wait 30 minutes, to see them which I understand happens from time to time which is not their fau


12.7.16

Because I have always found the doctors and support staff professional and pleasant.


12.7.16

Friendly people


12.7.16

On time and excellent service


12.7.16

Dr Davenport was very pleasant and efficient


12.7.16

Very good explanations how to manage your asthma


12.7.16

I felt I was listened to


12.7.16

Very helpful, efficient and understanding


12.7.16

Excellent service, detailed information given on procedure for smear test. Reminded of appointment as booked two weeks earlier by phone.


11.7.16

Barring waiting time for appointments, once in, the service is good.


11.7.16

Real care taken


11.7.16

Most of the time I get an appointment on the same day I phone up


11.7.16

Happy with my appointment


11.7.16

Superb support and always get seen whenever required and nothing is ever too much trouble


11.7.16

Appointment time within limits the Doctors talk to you and listen and carried out treatment on the spot


11.7.16

Able to get an appointment with resident doctor not a locum and seen on time


11.7.16

because they are a great surgery


11.7.16

Dr Jenkins and all his staff


11.7.16

Because Doctor Every takes the time to listen to your problems and explains thoroughly what he is advising you to do.


11.7.16

[1/2] Because my dealings with doctors nurses and receptionists through this last experience and in fact throughout my family experience with Orchid House h


8.7.16

As you have extremely efficient staff and exceptional doctors


8.7.16

Because the doctor is interested in you


8.7.16

Dr Jenkins and staff


8.7.16

Easy to obtain an appointment online


8.7.16

[1/2] My husband and I have been more than satisfied with the attention received from the respiratory nurse Liz and the doctors they have been thorough, efficient


8.7.16

Excellent doctors and helpful staff even though appointments can be difficult


8.7.16

I was impressed by the courtesy and attention I received both from the Dr and the receptionist.


8.7.16

Quality of care. Friendly staff.


8.7.16

This has been my surgery for a long time and I am very happy to carry on with the medical care I receive


8.7.16

I have always had an excellent service from the surgery I know if I phone I can get to see a doctor or talk to one for advice.


8.7.16

Have been registered with the practice for over 30 years and have never received anything but very civil first class service.


8.7.16

They listen to you and put you in touch with people that can help with difficult problems you have.


7.7.16

We have an excellent doctor in Dr Jenkins who has looked after us for the last 16 years


7.7.16

I have no close living relatives


7.7.16

Vanessa was very informative and took her time to explain and gave me confidence she will sort my ankle problem. Thank you.


7.7.16

Staff are always helpful and friendly


7.7.16

Excellent rapport


7.7.16

I am very happy with the service provided


7.7.16

Because I think you are very good


7.7.16

They are helpful and caring


7.7.16

Orchid House Surgery is by far the best doctors I have ever been to. Doctor Jenkins provides outstanding service and support.


7.7.16

All the staff are very efficient and friendly. Always feel assured and not hurried.


7.7.16

The appointment system was fantastic, the doctor was incredibly helpful and friendly, the location is great and I was recommended to anyone.


6.7.16

Lisa just took my bloods and she was very good! My veins are deep and people struggle to get my blood out!


6.7.16

Excellent caring service


6.7.16

U r very helpful and doctors r very good


6.7.16

Always helpful


6.7.16

[1/2] The nurse who did the tests was friendly, he explained what he was doing and what the tests were for. I think the idea of having the healthcheck is a very


6.7.16

Getting an appointment is always very difficult


6.7.16

Very good sympathetic treatment both from the Doctors and staff


6.7.16

Doctors are always polite and happy and the service is quick and easy to use the surgery is clean and tidy.


6.7.16

I can’t think of the reasons. I was not happy yesterday. Been waiting for 40 minutes to be seen to.


5.7.16

Dr Every and ease of access to appointments


5.7.16

Able to easily book appointments online. Saw doc on time. Very good


5.7.16

The quality of the service I experienced


5.7.16

[1/2] Cannot recommend because finding it very difficult to make appointments cannot get through on phone. And I was recently let down for a blood test at las


5.7.16

Efficient and caring


5.7.16

Friendly efficient service


5.7.16

Punctual and good service


5.7.16

Polite efficient helpful and professional


5.7.16

Very efficient


5.7.16

Saw lovely doctor yesterday even though I thought I was wasting his time Dr Graña


5.7.16

Dr Every is excellent


5.7.16

Friendly reception staff, very helpful and courteous GP, clean and welcoming surgery


5.7.16

Sometimes very hard to get through


5.7.16

The practice is consistently courteous and professional


5.7.16

Good service


4.7.16

Very friendly, faultless & professional service


4.7.16

Hate blood test, but nurse was painless and friendly.


4.7.16

Good service and friendly staff


4.7.16

Good answers and suggestions


4.7.16

Local. Ease of making appointment. Pleasant staff. Prompt appointment. Knowledgeable nurse. Friendly nurse.


4.7.16

Very good service we get. Yes would tell family and friends about the doctors


4.7.16

I am completely satisfied with Orchid House Surgery


4.7.16

Worthwhile and very interesting


4.7.16

The service we have received over the years cannot be bettered


4.7.16

I have always been very pleased with the care attention and advice I have received from all the staff both medical and non.


4.7.16

[1/2] Receptionists unprofessional at the desk and would rather talk to their peers. Standing waiting at the desk for one minute before even being acknowledged.


1.7.16

Same as last time! On time no issues


1.7.16

Great doctors, great staff and great service!


1.7.16

My reason for giving 1 is the courtesy & care I receive from everyone at Orchid House Surgery for which I sincerely thank them.


1.7.16

Because of the first class service I receive every time


1.7.16

Good service and care


1.7.16

I always get an excellent service from the Doctors and the reception staff


1.7.16

Committed and professional Dr’s and nurses and online access to appointments.


1.7.16

Excellent service but often long delays for GP apps


June 2016

June FFT Results

Please note since the introduction of the text reminder service, we have been advised that there is a fault with receiving complete messages if the comments exceed 153 characters. This is being worked on to be resolved but in the meantime unfortunately we have got a few messages that are incomplete.


30.6.16

We are treated with courtesy and listened to. The practice is friendly and helpful. Thank you.


30.6.16

We trust Doctor Every and find him very approachable


30.6.16

Quite simply I felt I received a very good service


30.6.16

Would recommend you


30.6.16

Awaiting treatment


30.6.16

[1/2] I have always had excellent treatment when I have needed to come in the staff are kind and very helpful. My Dr Balachandran is wonderful always very un


30.6.16

Due to the outstanding service given by all the staff at Orchid House


30.6.16

Everyone cares whatever my needs doctors, nursing or support staff


30.6.16

Rang in the morning appointment later in day and received good service from GP excellent


29.6.16

The staff very friendly both on phone and in person. I rang at about 8.50am and got an appointment the same day. Also Dr friendly and efficient.


29.6.16

I have been happy with the service and care I have received. However I have limited experience of the surgery as I have only been a patient there for 2 years.


29.6.16

Because everyone was helpful and friendly


28.6.16

Friendly staff, clean and adequate facilities


28.6.16

Easy to get an appointment


28.6.16

Because I’m extremely pleased with the service


28.6.16

Extremely likely


28.6.16

Because you provide excellent patient service


28.6.16

Just a great practice


28.6.16

Staff and Doctors always very helpful


28.6.16

It’s local and I had appointment within 2 hours of booking


28.6.16

[2/2] f it doesn’t get any better “scenario!!!


28.6.16

Everyone is wonderful


28.6.16

The only reason I did not give 1 is because of difficulty in booking appointments. The system is unfair to working people. The staff are very helpful though.


27.6.16

It has a very good group of GPs


27.6.16

Excellent service from moment I walked in the door to the moment I left. Excellent


27.6.16

Helpful, pleasant and certainly done her “homework”


27.6.16

Friendly, efficient, professional


27.6.16

Good service


27.6.16

Orchid House is a fantastic, supportive surgery. All the staff there are so helpful and friendly. Totally professional and lovely at the same time!


24.6.16

I am always very pleased with Drs and staff


24.6.16

I got an appointment quickly and when I needed it


24.6.16

Friendly doctors. Little to no waiting time. Works well.


24.6.16

Clear, responsive discussion and treatment


24.6.16

You look after us


24.6.16

Always polite and good service and normally with a smile


24.6.16

The nurse was excellent, very friendly and informative


24.6.16

Helpful lovely people


24.6.16

I was seen on time and the nurses were very helpful


24.6.16

[1/2] The fact that patients cannot register with an individual preferred GP and the long waiting time to arrange an appointment with the GP you want to see. O


24.6.16

Excellent doctors who really care and want to get you better.


24.6.16

Swift, efficient and understanding


23.6.16

The nurse I saw today was so lovely and patient with me, and made sure I was OK before I left


23.6.16

Staff very helpful and overall environment very comfortable for the patient


23.6.16

[1/2] Because Dr Every is always so helpful & knowledgeable the problem is if I tell friends how good Orchid House is you will be overrun by new patients and I


23.6.16

Receptionists are very helpful and most of the time you can see a doctor on the day or speak to them on the phone


23.6.16

Coz they are ******* spectacular. Best surgery ever!!


23.6.16

I really like my doctor and staff. Always friendly and accommodating


23.6.16

Reception staff ALL very helpful. Like the new answer phone system saves redialling.


23.6.16

Reception staff always helpful and considerate. Nursing staff very caring, can usually see doctor of choice quite easily.


22.6.16

Prompt professional service every time


22.6.16

It’s local & staff are always helpful


22.6.16

The receptionist was very helpful and I see the doctor who was very nice and she is going to get me an appointment for the hospital thank you.


22.6.16

Short wait for appointments


22.6.16

Excellent consultation


22.6.16

Dr was lovely. Receptionist very helpful, altogether a very pleasant experience.


22.6.16

Friendly and helpful


22.6.16

Good service. Nice people.


21.6.16

I thought that the doctor was very interested in my problem and did not rush me even though my appointment probably took longer than the allotted time.


21.6.16

The ease of being able to book the appointment through Patient Access and the fact that I was seen five minutes earlier than my booked appointment time.


21.6.16

Doctors are excellent, Nurse Practitioner is not to adequate standard.


21.6.16

Quality of service


21.6.16

Efficient and on time


21.6.16

Wonderful care by a fantastic physiotherapist!


21.6.16

Have always been happy with being able to get same day appointments and with help you all offer


21.6.16

I found treatment process and staff involved very good


21.6.16

Happy with the service and process


21.6.16

Everybody at Orchid House is friendly and courteous and well organised so I give it 1


21.6.16

Always good.


20.6.16

Because the service was efficient, informative and friendly.


20.6.16

Helpful reception staff and kind doctors


20.6.16

You seem to do more listening than lecturing… which is unusually rare and very welcomed


20.6.16

Because everyone is so friendly, helpful and the doctors always listen to you and help as much as they can. The family have been with them for 25 years.


20.6.16

[1/9] Firstly your appointment system… I am very flexible on the days I can attend but need late afternoon appointments which are never available unless you


20.6.16

Dr Davenport is very approachable and thorough, she checked my medication etc and arranged appropriate tests


20.6.16

All of you are so helpful


20.6.16

The Dr I saw was very understanding and I did not feel rushed or that I was wasting their time.


20.6.16

Different options to make appointments plus triage service is v helpful. Also friendly and efficient.


17.6.16

Got a last minute appointment


17.6.16

[1/2] The doctor today was excellent; friendly, supportive and thorough. She asked lots of questions and discussed with me the pro & cons of treatment options.


17.6.16

Very helpful and friendly.


17.6.16

Fabulous GP who listens and helps.


17.6.16

Very helpful doctor and sorting problem


16.6.16

My treatment enables me to walk for week without pain


16.6.16

Because I don’t know if I will or not


16.6.16

The doctors are brilliant


16.6.16

First time I have had a blood test where the first attempt succeeded. Usually go from arm to arm and back again even when done in hospital.


16.6.16

[2/2] and accommodating, I am very happy with the service I receive.


16.6.16

Efficient courteous service


15.6.16

Very good practice but nothing special about it.


15.6.16

Good attentive service


15.6.16

Normally everything just works regarding appointment times for routine check ups etc.


15.6.16

Efficient consultation


15.6.16

Always helpful


15.6.16

Excellent service


15.6.16

As I only phoned first thing this morning for appt & was seen same day at 10.10


15.6.16

The appointment and treatment were both done very well as always


14.6.16

The professional manner in which the surgery and all the staff carry out their duties.


14.6.16

More than just a Doctors surgery; has ancillary services, physio, nurses, phlebotomy etc. Doctors happy to call back via phone. All good modern practices.


14.6.16

Friendly staff.


14.6.16

Very helpful, efficient and punctual, excellent service


14.6.16

I came in to the surgery at 8.30am and had an appointment with Dr Jenkins by 10.20am. Was very surprised to be fitted in that quick.


13.6.16

Very efficient/professional and friendly


13.6.16

Superb care and organisation – doctors and treatment room. Everyone always very pleasant and welcoming


13.6.16

Very satisfied


13.6.16

Yes. Very friendly staff and easy access through online facility


13.6.16

The whole surgery gives a very good service


13.6.16

That was what I thought it was worth too much digging on both arms to be any more


13.6.16

Professional, likeable and not long waiting


13.6.16

The man doing my exam and blood tests was very professional and friendly


13.6.16

Very efficient phlebotomist


13.6.16

Never had a problem with the practice and ALL the staff are lovely


13.6.16

[1/3] Orchid House Surgery has a wonderful booking system. Seeing your doctor or another on the same day when you need to is truly fantastic & so reassuring wh


13.6.16

Always seen on time. Staff helpful and polite. Dr’s are brilliant


13.6.16

Excellent time keeping. Virtually no waiting time


13.6.16

Because I consider Orchid House brilliant with excellent doctors backed by first class support services.


10.6.16

Always found everyone to be friendly and ready to help


10.6.16

I see Dr Jenkins and think he is fab!!


10.6.16

Excellent service each & every time.


10.6.16

[2/2] nd I felt she understood the issues I was dealing with. I would go back to her!


10.6.16

Excellent service from Drs always been able to get a same day appointment been registered 20 years really happy with surgery.


10.6.16

All the Doctor’s are excellent


10.6.16

Always available


10.6.16

Usual excellent service


10.6.16

Very good service an care.


10.6.16

[1/2] Elderly Dad Moved to Ferndown 15 months ago. Getting better care than in Manchester area. Wide range of staff & GPs been involved in his care. Everyone b


10.6.16

The surgery is brilliant but it takes too long to get through on the telephone that’s the problem. Other than that they’re brilliant.


10.6.16

I am very pleased with the Doctors


10.6.16

[1/2] We feel like each doctor actually cares about us. So delighted with the attention we receive. Dr Every is really nice. Other doctors also excellent too.


10.6.16

Always good service, friendly and kind.


10.6.16

Doctors are always helpful, Liz is an asset, appointments are available on the same day if you phone early enough.


10.6.16

Prompt and attentive service. Polite and efficient staff – always able to get appointments at a convenient time – pleasant surgery waiting area.


10.6.15

The doctors at Orchid House Surgery are caring, approachable, friendly, knowledge people. You feel they care about you as an individual, not just another patient they have to fit into their busy day.


9.6.16

Fast appointments and very helping and friendly staff


9.6.16

I can have an appointment same day


9.6.16

I am not impressed having to wait a long time listening to answerphone again today and in the end giving up.


9.6.16

I feel the Doctors and staff at Orchid House always do their best for you, promptly, caring and efficiently.


9.6.16

Excellent doctors and treatment room


9.6.16

Excellent service


9.6.16

I would specifically recommend Dr Jenkins – he takes times to listen and puts you at ease and is very approachable. Such a brilliant GP.


9.6.16

I was given a choice of doctors when I phoned and the lady was very pleasant and I was seen on time and Dr Every was excellent as usual


9.6.16

Efficient, helpful


9.6.16

Excellent service by the doctor not too long wait for the appointment and not too long wait in waiting room before


9.6.16

Doctor Balachandran was very thorough


8.6.16

[1/2] I felt Dr Davenport was attentive to my health issues and as very impressed with her thoroughness. Her prompt referral to the hospital has been paramount.


8.6.16

[1/2] Orchid Surgery meet the needs of all my family, is perfect, is excellent location as well as staff, reception, nurses, doctors. Keep up the good job and than


8.6.16

Efficient, friendly and always an excellent service.


8.6.16

I always feel very comfortable seeing my regular doctor and find the staff at Orchid House to be very friendly and helpful.


7.6.16

[2/2] ave not been to them very often. Hope this helps.


7.6.16

Quick effective consultation


7.6.16

[2/2] We would definitely recommend others


7.6.16

We have been very happy with the service we both have received from your surgery.


7.6.16

Very professional and competent advice and treatment throughout. Thank you.


6.6.16

Prompt efficient service for my B12.


6.6.16

Staff are so friendly


6.6.16

Excellent polite prompt service


6.6.16

Great service.


6.6.16

Every consultation has been professional, efficient and effective


6.6.16

Dr Davenport is a very kind and helpful doctor!


6.6.16

Fast speedy service. Thank you.


6.6.16

Confidence, listens, always remembers I have a hearing problem. Staff always helpful & polite


6.6.16

They look after


6.6.16

Excellent service & attention


6.6.16

Very timely and very professional


6.6.16

Because I have always been treated well


6.6.16

Lovely Dr, listened and advised, thank you


6.6.16

We were very happy with the treatment we received.


6.6.16

[1/2] Receptionists seem polite and helpful and important to be able to see doctor on same day if urgent. Also late appointments for working patients is a vita


6.6.16

I have always had very good services and the Dr takes time with me


6.6.16

I am happy with Orchid Surgery all the Doctors are understanding and show they care.


3.6.16

I love you all


3.6.16

Quick, efficient, on time


3.6.16

[1/2] Phone system and the length of time it takes to get through to try and get an appointment particularly on Mondays. That is probably due to Ferndown being


3.6.16

Usual excellent service


3.6.16

Good service


3.6.16

Caring and extremely understanding. Always try to assist with appointment and no long waits.


3.6.16

Happy


3.6.16

Always had good service


3.6.16

Very helpful and friendly staff and managed to accommodate at short notice for an emergency appointment


3.6.16

[1/2] The quality of the care is variable, Dr Jenkins excellent, others not so. I had a vital health condition missed. I gave a neutral score as the appointment


3.6.16

I gave a 1 because I have been treated very well and would highly recommend Orchid House Surgery


2.6.16

Good explanation of things when I saw the GP.


2.6.16

Superb level of care and help with any problem big or small.

1.6.16

Simple. Excellent surgery/treatment room service and today swift service at pharmacy next door.

1.6.16

Because they were extremely helpful. Esp Liz Seaman.


1.6.16

Always take me seriously and listen to me


1.6.16

Dr was nice and supportive


1.6.16

Good GPs and Nurse Practitioners. Friendly staff. Conveniently located pharmacy.

May 2016


Please note since the introduction of the text reminder service, we have been advised that there is a fault with receiving complete messages if the comments exceed 153 characters. This is being worked on to be resolved but in the meantime unfortunately we have got a few messages that are incomplete.


31.5.16

Good service. Dr Balachandran is excellent so supportive


31.5.16

Good service


31.5.16

Appointment on time and efficient. Quick blood test


31.5.16

Doctors good, 8:30 ring time for appointment is not great when you are at work, so limits chance of getting an appointment


31.5.16

[1/2] I have a very caring doctor (Jenkins) and for the last 16 years have had excellent service. The only problem is having to wait for an appointment as it j


31.5.16

Punctuality, professionalism, and caring.


31.5.16

Very professional and the physio was supportive and kind and understanding


27.5.16

[1/2] Yesterday I called for an emergency appt in the afternoon, Dr called me promptly and obviously realising I was very distressed called me in straight away. N


27.5.16

It all went as expected and on time. In fact I have recommended the practice to new arrivals


27.5.16

I usually get very good service. Today I had an appointment for 10 & I was into the Doctor before 10


27.5.16

They are good!


27.5.16

[1/2] Always appointments available when I need them. Flexible and allow my monthly blood tests to be taken at surgery. All doctors are very nice, knowledgeable


27.5.16

I went in on time the doctor listened and dealt with the situation with mum


27.5.16

Because I have never had anything but excellent experiences of the surgery


27.5.16

Because they seem to really care


27.5.16

Efficient, there’s only one Dr I wouldn’t recommend. Everyone else is superb


26.5.16

Polite, on time, considerate and informative


26.5.16

Accommodating at reception desk (for early appointments). Good service


26.5.16

Friendly and on time


26.5.16

Because I was told a freezing clinic would take place monthly. This is an improvement to current services.


26.5.16

Hi, I always get a docs appt for that day, reception personnel very pleasant, waiting area very clean. All round not an unpleasant experience


26.5.16

Both Liz and Dr Jenkins always listen and have supported both me and my daughter through some difficult times.


26.5.16

Didn’t have to wait too long which is good


26.5.16

Efficient, friendly people who know their job.


25.5.16

Very efficient, polite and professional service


25.5.16

Lovely staff and professional but can take up to 3 weeks or more for an appointment


25.5.16

Excellent service


25.5.16

Appointment delay was over half an hour


25.5.16

Easy to book same day appointment. Dr Davenport’s approach and manner.


25.5.16

Excellent practice can’t fault anything


24.5.16

Coz u are awesome!!


24.5.16

[2/2] lpfulness of all reception staff


24.5.16

Because I rate Dr Every highly


24.5.16

Excellent staff, nurses, doctor and Liz


24.5.16

You give a service you can be proud of many thanks


24.5.16

25 minute wait, but doctor was very helpful, reception staff are wonderful and it was a same day appointment.


24.5.16

I feel they take a genuine interest in my wellbeing and the general service at the surgery is very good


24.5.16

Quick friendly efficient service.


24.5.16

[1/2] When phone for an appointment ladies do not integrate the reason for appointment all very friendly to deal with face to face. And doctors that I have seen.


24.5.16

[1/2] Reception staff very helpful and courteous. Nurse practitioners very professional and caring. The GP with whom I have had two consultations was very thor


23.5.16

Cause I wanted to find an excuse to complain but can’t find one. Reception, nurses, doctors, lay out, you name it, are all to my expectation


23.5.16

Went in on time the Doctor was brilliant and I came home feeling what needs to be done will be done. Very happy with the Doctor and with the appt outcome.


23.5.16

Doctor interested is trying to find out what problem is


23.5.16

The surgery staff and GP are always very helpful efficient and always show empathy and understanding


23.5.16

Always get first class attention


23.5.16

Always helpful, happy and understanding


23.5.16

The doctors are very good and friendly


23.5.16

All good


23.5.16

Satisfied with my treatment


23.5.16

The practice has always provided an appointment with a doctor or the nurse practitioner on the day that I phoned in for help


23.5.16

I have always been treated kindly and with respect


23.5.16

Always seen by compassionate Drs


20.5.16

[1/3] I have almost always been seen near to time of every appointment I have had in almost five years of my being registered at Orchid House. My ongoing COPD


20.5.16

Good friendly service


20.5.16

The appointment system lets you down


20.5.16

Such a good doctor and good service always


20.5.16

Great service and really great advice and help from Liz recently


19.5.16

I am pleased with the service received


19.5.16

[1/2] Because I have always received excellent treatment I see your nurse Liz and she is always efficient, helpful and friendly. I have had a long wait at recept


19.5.16

[1/2] Always had very prompt service regardless of age of the patient. All the doctor’s and staff are equally helpful. We couldn’t ask for anymore. Thank you


19.5.16

Extremely likely to recommend Orchid House Surgery.


19.5.16

Dr Reece was very helpful, supportive and informative


19.5.16

You give good care to my mother and also late father


19.5.16

I gave that answer because of the first class service I have received both today and since I joined Orchid House


19.5.16

Brilliant reception team


19.5.16

Very good service


18.5.16

The receptionists are always friendly and helpful and I find Dr Jenkins very professional and reassuring.


18.5.16

Easy to book appointments on line. Surgeries mostly run on time.


18.5.16

Always impressed by the doctors – they are kind, reassuring and knowledgeable. The reception staff have always been polite , kind and helpful.


18.5.16

1/2] A locum sent me straight away for an ultrasound about 10 years ago and a cist was found and operated on within 2 weeks and cancer was found in the cist.


18.5.16

Very efficient response today


17.5.16

Dr Davenport always takes time and listens to her patients


17.5.16

Great staff


17.5.16

Receptionists are so helpful, we have been with Orchid House for 28 years. We are satisfied.


17.5.16

Very good doctors and a lovely receptionists and good service.


17.5.16

My problem was dealt with quickly & efficiently


17.5.16

[2/2] d his abilities


16.5.16

Have always been looked after very well by the doctors, when I ring up for something always get a call. Staff very nice.


16.5.16

Quick appointment time on the same day. Very impressive


16.5.16

Because the surgery tries to help accommodate appointments around busy working schedule I have.


16.5.16

Great GP


16.5.16

Easy same day booking, attention to detail by doctor Jenkins


16.5.16

Friendly staff


16.5.16

[2/2] ommodating couldn’t rate you high enough


16.5.16

[1/2] Dr Jenkins and his partners are kind. They listen. Never rush you. Nothing is too much trouble. Nearly always get same day appointment. My family and I ha


16.5.16

I was seen relatively quick and the doctor seemed very good.


16.5.16

I can generally get an appointment on the day and the Drs, nurses & reception staff all v nice.


16.5.16

As a newcomer I have been made to feel very welcome. The professional treatment has surpassed itself!


16.5.16

Online appt booking very efficient and convenient


13.5.16

As a long standing user I have always had a good experience when visiting the surgery.


13.5.16

So far I’m pleased with everything I’ve received


13.5.16

I am satisfied with the service I have had for many years J


13.5.16

Liz! She’s great to talk to


13.5.16

Well run practice with good doctors


13.5.16

The doctors, nurses & office staff are all excellent. It’s a very well run surgery


13.5.16

The care given to me is second to none. Thank you.


13.5.16

The excellent service and care both myself and wife received from all members of staff at the practice


12.5.16

Dr Jenkins and the team are superb


12.5.16

Not at the moment


12.5.16

Seen on time, swift diagnosis, way forward explained, but not rushed 10/10


12.5.16

Lovely nurse, easy booking, no waiting, all important informations & advices given.


12.5.16

Vanessa physio was perfect. Better than the person I saw last time. Professional, kind, warm and knowledgeable.


12.5.16

Son said he felt a little rushed


12.5.16

Polite and helpful staff personal service good follow up I have complete confidence in the service.


12.5.16

Didn’t have treatment, should have been blood test but forgot the form. How about adding to the reminder txt “don’t forget any paperwork”


12.5.16

Solution suggested to help, referral made


12.5.16

Good doctors that are friendly & diagnose well


12.5.16

Kindness & Efficiency


11.5.16

Just moved into area & was made to feel very welcome at surgery. Thank you.


11.5.16

[2/2] an happy with all my treatments and so are my husband & daughter. All the doctors & staff have always been wonderful.


11.5.16

Dr Balachandran is wonderful, she is sympathetic and has always listened and done her best to help me with my fibromyalgia


11.5.16

Nothing is ever too much trouble. Very helpful


11.5.16

Friendly and helpful staff


11.5.16

I no longer require this info


11.5.16

Easy booking online. Friendly + efficient receptionists. Usually get appt when needed.


11.5.16

Great sincere service


11.5.16

Happy with result


10.5.16

Empathy of doctor


10.5.16

The surgery is very well run and they are able to give worker appointments which are helpful


10.5.16

Dr Graña


10.5.16

Because there are only 2 good doctors and 1 good receptionist


10.5.16

The doctors are obviously doing a great job, as the surgery is always packed with the elderly generation in the area.


10.5.16

I have always received very good care at Orchid House Surgery and they do their best to make sure you can see a doctor when you need to.


10.5.16

Because you give better service than our previous GP


10.5.16

Very professional surgery. Staff and doctors are very responsive to our needs


10.5.16

Always very understanding and they genuinely make you feel that they want to help you as much as possible


9.5.16

All my experience with them have been good x


9.5.16

Service and professionalism


9.5.16

They’re good


9.5.16

Always helpful kind and accommodating


9.5.16

Because I always receive good service when I attend the surgery


9.5.16

[1/2] I am more than happy with service provided. Was able to get appt when I wanted it. Given lots of info with regard to when I should go back and what to lo


9.5.16

Every Dr and staff are so helpful. But waiting to get an appointment does take much too long


9.5.16

Because my family live out of area


9.5.16

Because the doctors there are excellent


9.5.16

Great doctor


9.5.16

Professional and kind service on time


9.5.16

Good service all round!


9.5.16

Great staff – very helpful


9.5.16

[1/3] I was lucky when I booked my appointment this morning as the receptionist was able to offer me a last minute cancellation. This is a busy surgery as the


9.5.16

Most of time when I try to phone, line always busy and appointments hard to get less than a week away.


9.5.16

[2/2] intment most of the time and if unable to get an appoint but it’s urgent then they call back and sorted that day.


9.5.16

The staff are helpful and the doctors are excellent never make you feel you are a nuisance


9.5.16

Very good


9.5.16

Great standard; professional and friendly; mutual respect; brilliant people


6.5.16

Professional


6.5.16

Yes we have had excellent treatment and would recommend Orchid House to friends.


6.5.16

Extremely helpful staff who clearly work under a lot of pressure but are always pleasant. Doctors who achieve results.


6.5.16

Clear and comprehensive discussion with a positive outcome


6.5.16

Good advice, friendly people


6.5.16

Friendly and efficient


6.5.16

Friendly staff


6.5.16

I like my doctor


6.5.16

[2/2] d work in a professional capacity with your surgery. Excellent


6.5.16

Doctors are exceptional


6.5.16

Doctor that listens to you


6.5.16

A friendly approach every visit and good listening


6.5.16

Very understanding explaining the treatment patient needs understanding! Thank you


5.5.16

[2/2] n how we are looked after.


5.5.16

[1/2] I was called back by a Dr within 15 mins, an appt for a blood test was arranged and follow up appt for a week later was booked to discuss the results. Thank


5.5.16

Always a great personal service, very prompt and efficient where nothing is too much trouble


5.5.16

Phone system was better no redialling and appointment was on time


5.5.16

Excellent service


5.5.16

Because everyone is friendly and professional


5.5.16

I have been here now for about 10 years and always had excellent treatment from everyone


4.5.16

Dr Every has looked after me for many years & I have great confidence in his care


4.5.16

Excellent service since the surgery first opened


4.5.16

Great doctors and all the staff


4.5.16

Never any appointments – long wait for appointments


4.5.16

Because it’s a good surgery and good doctors


4.5.16

Always helpful attentive staff


4.5.16

Helpful staff


4.5.16

Go service normal can get appointment quick


4.5.16

Good service x


4.5.16

I have complete trust in Doctor Davenport


4.5.16

Courteous reception staff. Friendly and helpful other staff.


4.5.16

[1/2] Because everyone is friendly and this is so important when you are ill, all the doctors are caring kind and professional. You can always get an appointment


4.5.16

I have had very positive experiences with your surgery. Dr Graña is fabulous!


3.5.16

The surgery is near to where I live and I have just been given the all clear from cancer.


3.5.16

Efficient and always happy to help promptly


3.5.16

You can never get an appointment


3.5.16

Always had good service and given confidence in Drs advice


3.5.16

Understanding compassionate doctor. Never feel rushed


3.5.16

You look after me


3.5.16

Friendly and professional treatment


3.5.16

All the doctors are caring and very efficient


3.5.16

[1/2] You always see me and my husband within a few hours of us phoning. Get problems sorted are friendly and efficient. The only downside is the constant redia


3.5.16

Excellent service by your receptionists. Very good doctors. Easy to get appointments on line.


3.5.16

I am satisfied generally with the service, but I do think ‘automatic doors’ from the surgery would be most useful, especially for disabled and elderly patients.


3.5.16

Friendly and good doctors helpful staff and well organised.


3.5.16

The services you are, are amazing and the Drs are 2nd to none


3.5.16

Friendly staff and helpful my appointment always on time


3.5.16

I have been with this practice since it opened and have never had any problems. Always had good service


3.5.16

Nice people, friendly and efficient. Good advice. Pleasant surroundings. Caring


3.5.16

Excellent & prompt service


3.5.16

The surgery staff are efficient and the Drs are very good


3.5.16

Great service


3.5.16

Whenever I come to the surgery or book an appointment I have found the staff extremely helpful and efficient.


3.5.16

Very easy to talk to and made to feel very comfortable


April 2016

Please note since the introduction of the text reminder service, we have been advised that there is a fault with receiving complete messages if the comments exceed 153 characters. This is being worked on to be resolved but in the meantime unfortunately we have got a few messages that are incomplete.

27.4.16

Excellent treatment always nice and polite


27.4.16

Always feel listened to and have a solution to the problem


27.4.16

I was more than satisfied with my treatment end


27.4.16

Pleasant and interested medical staff


27.4.16

Always excellent service


27.4.16

Very helpful and care


27.4.16

Cos you are all lovely


27.4.16

Due to the professionalism and courtesy of practice staff at rhr reception desk and in the treatment room


27.4.16

Well organised and professional


27.4.16

Prompt service, kindly phlebotomist


27.4.16

Quality of service


27.4.16

Always get good service with a smile.


27.4.16

Very friendly


26.4.16

This surgery has always provided excellent service


26.4.16

Excellent from the doctors’, nurses, receptionists etc etc. So very pleased! Have recommended new patients on arrival to our flats.


26.4.16

Supportive GPs


26.4.16

Courteous, expert care from all Doctors & Staff


26.4.16

Because we always feel that you have our welfare firmly at heart, and do the very best you can to maintain to give a good and caring service


26.4.16

Your surgery has never let me down, been most attractive


26.4.16

Good doctors, 9 out of 10 seen when need, we have confidence in all at the surgery


26.4.16

[1/2] Some doctors are more informant and friendly than others and make you feel like you’re not silly when you go in with personal and upsetting problems other


26.4.16

I’m a new patient and my initial view is that the surgery seems to function as it should


26.4.16

[1/2] It is mainly the personality and efficiency of the staff with whom I have contact. This is now on a fairly regular basis. They are without exception a pl


26.4.16

I find the staff very kind and helpful. The doctors are knowledgeable and really seem to care, they look at me and not the computer screen all the time.


26.4.16

Friendly, efficient service


26.4.16

Competence and identification of problem with actions needed to resolve


26.4.16

Was seen on time in a friendly manner


26.4.16

Reason that I would recommend to anyone else is we have always been given first class treatment & care for all members of our family


26.4.16

[1/2] Reception try their hardest to give you appts. Doctors are very helpful and pleasant. The nurses are lovely. In all, whatever your illness they all try t


25.4.16

Whichever GP I see I get excellent service


25.4.16

Complete confidence in the doctor


25.4.16

Been at surgery for 12 years and everybody is friendly and accommodating


25.4.16

Friendly staff, and doctors, never waited more than 30mins for any appointment.


25.4.16

Being listened to by dr, practice nurse and nurses. Thank you


25.4.16

Always been able to make appointments as I’ve needed them and always been well treated


25.4.16

Friendly doctors and nurses, always are effective


25.4.16

Friendly and efficient staff who keep to time.


25.4.16

Excellent all round helpful service thank you.


25.4.16

The doctors who I have had dealings with are caring, compassionate and very competent


25.4.16

Prompt & professional attention


25.4.16

Very helpful staff and very good doctors


25.4.16

Fabulous attitude and care given by Ali our travel nurse


25.4.16

Because I like Drs and Nurses at Orchid House Surgery


25.4.16

The nurse who I saw (Ali) was extremely pleasant, explained everything we needed to know for my travel injections and was on time.


25.4.16

Always treated with respect and ongoing treatment is always discussed in full and my opinions are taken into account.


25.4.16

Have always found Dr Graña helpful and understanding, also the other surgery staff and the availability of appointments especially on the day is good.


25.4.16

Strong services over and above doctors. Nurse practitioner, physio, nurses etc


22.4.16

Efficient follow up appointments


22.4.16

I have always received good care up until now


22.4.16

Always had excellent treatment


22.4.16

Professional and kind behaviour of all staff is impressive. You actually feel that you are listened to not just “categorised” and filed. Well done


22.4.16

Very professional, attentive and highly experienced service. Warm and approachable and made me feel very comfortable.


22.4.16

You have good appointment times, and your reception staff are friendly


22.4.16

Everyone friendly and helpful


22.4.16

Very friendly helpful staff


22.4.1

Caring attitudes and always a warm smile


22.4.16

They provide an all-round excellent service – doctors, nurs practitioner, blood tests, nurses, receptionists etc..


22.4.16

All doctors and staff are very caring and helpful


22.4.16

They are an excellent surgery and excellent doctors


22.4.16

Any Dr in the practice always listens carefully before recommending a course of treatment or action.


22.4.16

Very pleased with the service


22.4.16

Difficulty in arranging a doctors appointment


22.4.16

Thoughtful and considerate service, nothing is too much for the staff, Doctors and nurses


22.4.16

I gave my answer as no1 as it gives excellent service & I have already recommended the surgery


22.4.16

The attitude of the doctor the way things were explained all showing care and consideration trying to my mind at ease


22.4.16

Friendly at ease service from Dr Jenkins


22.4.16

Extremely efficient service and great receptionists and doctors service


22.4.16

My Doctor Every is very thorough and puts you at ease when you speak to him. Also they have late appointments for people that work.


21.4.16

Very friendly helpful staff


21.4.16

Efficient treatment friendly advice drs on the ball re medication


21.4.16

Seem efficient and caring


21.4.16

The appointment on line system really works and avoids messing about on telephones for what seems like hours. Also the staff, docs, nurses, reception and others are ALL friendly and helpful


21.4.16

I always feel I am getting well looked after & am listened to which is very reassuring


21.4.16

I’ve always been satisfied with the care I’ve received, the politeness of the staff and the look of the surgery


21.4.16

All the staff have always been very kind and extremely helpful and my doctor always makes time to listen and to do her best to help me through my illness


21.4.16

[1/2] I have always found all the doctors, nurse practitioner, nurses and physio to be attentive, sympathetic and thorough. We always feel at ease at our appoint


21.4.16

Because the doctor was very thorough and helpful. I also got an appointment the morning I phoned.


21.4.16

Saw Dr J within 2 hrs of appointment


21.4.16

The surgery is always very helpful and the girls go the extra mile and I’m always reminded when need follow up


21.4.16

Good care received from Dr Jenkins


21.4.16

[1/2] Service at Orchid House is beyond all expectations, right from the reception to the team upstairs, & Every doctor I have seen there, have been very sympa


20.4.16

[1/2] I was treated by a very kind, gentle and understanding nurse. If I were to criticise the surgery it would be due to lack of worker appointments, but


20.4.16

Seen promptly and treated with help and respect


20.4.16

As usual excellent service


20.4.16

Blood test – perhaps you could open earlier for people that have to work i.e. 8am


20.4.16

Very satisfied with the service


20.4.16

Helpful, as always


19.4.16

Friendly personalable staff and usually not too difficult to get an appointment


19.4.16

The doctors and members of staff are always helpful and friendly


19.4.16

[1/2] Because the girls on reception are kind and caring always want to help never judge even though not their jurisdiction. But mainly I have never had do much r


19.4.16

Same day appointment, very professional including reception staff. Top draw


19.4.16

Quality doctors


19.4.16

Excellent quick appointment


19.4.16

They are ready to listen to you and advise you about the best treatment to have


19.4.16

I didn’t feel the reaction I had to the medication I was given to take was taken seriously enough.


19.4.16

Prompt service


19.4.16

My husband and myself can usually get a same-day appointment, doctors don’t dismiss us and our problems as we get older. This is reassuring.


18.4.16

Wonderful doctors


18.4.16

Staff on the reception and doctors and nurses are very helpful and courteous. Good feeling there.


18.4.16

[1/2] Whereas you constantly hear of waits of weeks in some areas to see a doctor. I was seen the same morning. The doctors all called their patients with a sm


18.4.16

They are polite and seem to listen and care


18.4.16

I have never had a problem with the service at Orchid


18.4.16

Friendly staff


18.4.16

Everyone always so helpful


18.4.16

I have always found the service to be of the highest standard so no problem for my decision.


18.4.16

Helpful and understanding


18.4.16

Because it is the best medical centre around this area. Staff and doctors are always helpful and considerate


18.4.16

Even though it is sometimes difficult to get an appointment a doc will always ring back to help and see you if necessary


15.4.16

It’s easy to get an appointment and I like the way I saw a nurse rather than a doctor today. Very easy and a good service


15.4.16

Speed and timeliness


15.4.16

Excellent service, fine clinicians


15.4.16

Because I have found Orchid House Surgery very helpful with all my medical problems


15.4.16

Good reception. Good doctors. Good treatment room


15.4.16

GPs we see we find them thorough


15.4.16

Consistently delivering a good quality healthcare


15.4.16

Efficient helpful and caring service


15.4.16

All doctors, Nurses and staff extremely helpful and always get to see a doctor or nurse if needed


15.4.16

feel that all the dr’s and staff are kind and helpful and always do their best for you.


12.4.16

All very efficient helpful pleasant and treatment good


11.4.16

Reception friendly and helpful. Not all doctors can be the same, here or elsewhere but the doctor we see is helpful and efficient – the most important thing would be to get rid of Mr Hunt (Health Minister!)


11.4.16

Thrilled with the service at the Practice and Lisa, Wendy are super after a recent fall I took they have been wonderful


8.4.16

Kindness from all


8.4.16

I rang at 11.45am today to ask if I needed a tetanus jab. I had it at 3.20pm. Gold star service and a really kind nurse. Thank you all so much – we are so lucky to have such a fantastic surgery. Could not be better


7.4.16

Very helpful whatever Doctor you get. They always listen and don’t rush you a very good service


5.4.16

Extremely helpful doctors, receptionists, excellent nursing staff and superb phlebotomists, thank you to everyone for all your kindness and courtesy.


4.4.16

Good efficient service, same day appointments and friendly people


4.4.16

Waiting area completely empty for over 10 minutes but our appointment was still late


1.4.16

Excellent doctors


March 2016

28.3.16

I rarely visit the doctor but have had a positive experience when I do go.


24.3.16

Always courteous and helpful although sometimes a very long wait for appointments.


24.3.16

We have always been treated with the utmost courteousy, and throughout the efficient treatment that we always receive have never felt that we were being rushed.


24.3.16

Excellent service at all times by all concerned.


24.3.16

The care, consideration and treatment I receive is always exemplary.


23.3.16

Dr Balachandran always listens carefully and treats accordingly


22.3.16

We are going by past experience, as we never had any problems, but slow at times for the appointment.


21.3.16

All the staff:- doctors, nurses and receptionists are extremely helpful, polite and professional.


20.3.16

I have always found the doctors to be efficient, trustworthy, friendly, approachable and understanding on all of my medical problems and needs. I would definitely recommend to friends and family. Also the reception staff and nurses are very friendly, helpful, polite and caring. I have always managed to get an appointment quickly! I am extremely pleased with the overall service and commitment to patients. My family are equally impressed and are happy and confident they are being dealt with to the best of the doctor’s abilities.


20.3.16

Always responsive although getting an appointment is often not easy.


20.3.16

Bad advice/treatment from some GPs.


18.3.16

The practice gives a first class service, together with friendly reception staff who are always very helpful.


18.3.16

I have always received a good service.


17.3.16

Everyone is helpful and kind and will help in any way they can. The doctors really listen to you.


17.3.16

The GP I see is always prepared to listen to advice, give necessary treatment promptly. He is always approachable and in the same mood. The reception staff are also very helpful and pleasant.


17.3.16

Appointment availability.


16.3.16

Excellent doctors.


15.3.16

Pleasant and helpful reception staff. Appointments are offered within an acceptable time frame. Proactive treatment (jabs, tests offered etc).


15.3.16

I like to do most of my business online. I can always get an appointment when I need it.


14.3.16

Everyone always very friendly and helpful.


10.3.16

Staff are always very helpful, polite and considerate.


9.3.16

Quality of service, care and attention.


2.3.16

Pleasant friendly receptionists – go the extra mile to accommodate ones need. Always get an appointment on the day if urgent – on-line available too. GPs excellent. Pity NHS strapped so that waiting list for on-going help is so long.


2.3.16

It’s an extremely friendly practice. Very professional, and helpful doctors, treatment nurses. In fact everything one could want or need. Very helpful receptionists, and lastly a pharmacy next door. 10/10.


2.3.16

The service is erratic. Today (Andy Long) and recently (Dr Every) were both very good. A previous visit was appalling.


February 2016

29.2.16

Able to get same day appointment. Given time to discuss your medical concerns. If necessary referred on to appropriate services.


28.2.16

Have received excellent attention for many years.


26.2.16

Dr Jenkins is excellent


24.2.16

I have been patient for over 30 years. Excellent doctors and support staff.


21.2.16

Wonderful service from the doctors and staff who work at the practice. Friendly, efficient and helpful – I have never not obtained an appointment when I really needed one.


18.2.16

Always manage to get a same day appointment if necessary and always had friendly helpful advice, treatment from all personnel.


16.2.16

First impressions on registering. Much more professionally than our previous practice.


15.2.16

Really good supportive service from Nurse Ali Caller. Totally professional, caring and I trust her treatment and advice. We are fortunate to have her.


14.2.16

The staff are friendly and efficient and I have always had first class service. I always feel that the doctors are doing their best for me.


12.2.16

Caring GPs don’t rush you and discuss everything fully.


12.2.16

Easy access via web to practice services


12.2.16

Everything satisfactory and pleasant.


12.2.16

I have found it very useful to have the Nurse visit here, messages transferred quickly and accurately. I hope this service continues. It has solved a lot of problems for me.


10.2.16

Given first class care and attention superb service by all staff and doctors.


10.2.16

Always listened to me.


8.2.16

For the past 16 years I have been extremely satisfied with the Practice.


8.2.16

Quality of care and helpfulness of all staff.


8.2.16

Quality of care and attention.


5.2.16

Decent clean premises and friendly, jolly staff at all levels. Can be a bit of a wait to see a particular doctor (probably much the same elsewhere) but otherwise the system seems to work well enough.


5.2.16

From reception, treatment room and GP we have always received courteous and caring treatment.


2.2.16

I have never had a problem getting an appointment if I need one or at least being able to speak to a doctor. Everyone is always very helpful and polite.


2.2.16

They are always extremely patient, knowledgeable and able to listen.


1.2.16

Excellent as ever and speedy prescription via text message and boots.


January 2016

31.1.16

Good Practice with good professional service. Only downside is not seeing the same doctor.


24.1.16

No consultation on recent changes to repeat prescription requirements – in direct breach of the Practice Charter.


24.1.16

Always get an appointment. Quality of service excellent


22.1.16

I have always had excellent treatment from the doctors at this practice in the 3 years. I have lived in this area.


22.1.16

Always helpful and try everything to sort out the problem.


22.1.16

Have always been given the brilliant service – on the phone or in the surgery.


18.1.16

Always had good attention


14.1.16

Central location, quick appointments, doctors have time to listen. Everyone very friendly and reassuring.


12.1.16

Poor support to my mother in the last days of her life; delayed diagnosis; DS1500 not completed despite mum being terminal and confined to bed..


11.1.16

Friendly expertise, very supportive, informative, caring, professional.


8.1.16

You can always rely on sympathetic response to any query – everyone is so professional and helpful and you get an explanation for your problem and prompt treatment. We are so very lucky with our surgery.


6.1.16

The Practice offers a good range of health care services. The only problem is the difficulty in getting an appointment with the doctor of your choice.


5.1.16

I have been associated with this surgery for 7 years. The overall service is very good. I am more than happy. Your reception staff are very helpful.


4.1.16

Excellent and prompt care with on-line booking making appointments easy to arrange.


3.1.16

The staff are excellent, friendly any worries or referrals are dealt with swiftly and sympathetically.


1.1.16

The staff are very courteous and helpful.


5.1.16

Doctors are lovely and nurses too. They are always patient with my son who always plays up at his appointments.


The results for 2015 can be found here

The results for 2014 can be found here

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Ferndown Medical Centre, St Mary’s Road Dorset, Ferndown, Dorset, BH22 9HF
Practice Website supplied by Oldroyd Publishing Group
Save time and nominate your local pharmacy. Your Neighbourhood Professionals Penn Lawnmowers Alchemy Health Clinic Parley Cross Pharmacy Brook View Nursing Home Digitone hearing Co Gorselands Nursing Home
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