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Dementia
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Friends and Family Reviews and Feedback

August 2019

  

 

1.8.19

The friendly professional  attitude of all the staff from Reception to the Physiotherapist is superb and I would and in fact have recommended them to others

1.8.19

Excellent and efficient service with friendly and courteous staff

1.8.19

was happy

1.8.19

Please see my previous answer, thank you

1.8.19

[2/2] rd knows what the elderly think of it.
Apart from that you guys ARE the biz.

1.8.19

Dr Balachandran is a very 'caring' doctor.

2.8.19

Dry helpful and looked at everything

2.8.19

[1/2] As always the receptionist are very accommodating and always helpful
The GP is always welcome you never in any rush listen to what you haveto say and sh

2.8.19

Prompt time and kindness

2.8.19

Professional service received by staff and doctors outstandiing

2.8.19

Good Doctor's and Nurses.

2.8.19

Because the service was extremely good and the practice nurse Tracey was brilliant

2.8.19

A lovely surgery, efficient and helpful, Dr's have always listened and helped.

2.8.19

the Dr I saw was very human and talked to ME

5.8.19

Nice and friendly staff

5.8.19

Great Service happy staff

5.8.19

Good, quick effective

5.8.19

Very quick efficient service, saw the doctor promptly.

5.8.19

Nice staff efficient organisation

5.8.19

No family/friends near so neighbors only. They are all old like me & have own drs. Thanks

5.8.19

Dr Balachandran is so lovely & the receptionists are very helpful too.

5.8.19

Waiting times

5.8.19

I always get taken seriously. Always manage to get a same day appointment and get the help I need

5.8.19

No

5.8.19

I was humiliated and felt i was wasting her time she needs 2 be struck of.

6.8.19

Good service

6.8.19

The doctors and staff are the very best ,and it is a pleasure to attend Orchard house surgery as they are ever so kind.

6.8.19

Friendly service, felt reassured and treated as an individual rather than just another number to be ticked off from the day's list.

6.8.19

I had a good experience as always when I attended for my appointment today. Friendly nurse and very professional.

6.8.19

Super friendly service very professional could not be bettered

6.8.19

Excellent service

6.8.19

I think you give a good service but dont want to tell everybody

6.8.19

Dr Every made a thorough check on my symptoms in a very caring way.

6.8.19

Efficiency

6.8.19

Very satisfied with the service I received

6.8.19

Very satisfied with the whole experience.

6.8.19

Seen promptly and vaccination given efficiently

7.8.19

Fast efficient polite service
First class, my Wife and I are very pleased to have Dr Beale and Orchid House as our local surgery. Thank You.

7.8.19

Good appointment system, easy check in, friendly doctors.

7.8.19

friendly staff Drs and nurses

7.8.19

Helpful and don't rush you great staff from front staff to doctors x

7.8.19

Friendly helpful staff

7.8.19

Excellent service

7.8.19

Accessibility

7.8.19

[2/2]  time to listen, advise and recommend treatment which is very individual to personal health issues.  An inspiration to the medical profession and NHS..

7.8.19

Extremely helpful, kind and well informed nursing staff.

7.8.19

Great service and advice

7.8.19

Nurse was very pleasant and gave me reassurance. Thank you

7.8.19

Was extremely professional & understanding & put me at ease

7.8.19

Just love them. So caring

8.8.19

Very helpful

8.8.19

Because the physio Vanessa is really good .....she spends time trying to sort out the problem

8.8.19

You are always considerate.

8.8.19

Extremely likely

8.8.19

Good service

8.8.19

Excellent service

8.8.19

Pleasant knowledgeable staff. Efficient

8.8.19

I think it speak,s for it self

8.8.19

Had an appointment with a lovely physiotherapist called Vanessa . She was very friendly , caring and knowledgeable . Would definitely recommend

9.8.19

All of the employees are very friendly

9.8.19

You do a great job and we  lucky to have you all in ferndown.

9.8.19

Preferred the doctor we saw

9.8.19

Very good service but I have told u this many times before!

9.8.19

[1/2] The receptionist answered the phone quickly, politely and offered me a same day apt. I arrived and was seen promptly by an extremely pleasant dr with no

9.8.19

Efficient and caring

9.8.19

I have always found the staff polite and doctors very understanding.  Getting an appointment has not been an issue for me

9.8.19

The main reason is because they are so helpful and kind.

9.8.19

Thankyou for asking

9.8.19

A

12.8.19

care and attention to detail .

12.8.19

Excellent conceltation

12.8.19

All the staff were very helpful and the doctor helped me with my problems

12.8.19

Helpful, lots of advice & empathy. Put me at ease.

12.8.19

Helpful and polite caring

12.8.19

I was quite disappointed at the length of time I have to wait to have skin frozen treatment.  My appointment with Dr Davenport went very well.

12.8.19

Professional staff, nurses and doctors.

13.8.19

Good care from doctors and good availability of appointments

13.8.19

On time and efficient

13.8.19

Friendly and helpful

13.8.19

The locum doctor I saw was very courteous, kind
& professional - I had every confidence in him

13.8.19

Efficient, friendly and helpful

13.8.19

Efficient system for doctors meetings

13.8.19

Appointment on time, helpful, and didn't feel rushed.

14.8.19

The service is impeccable.

14.8.19

Efficient service

14.8.19

Always helpful & reassuring

14.8.19

Have been with surgery for years,and always lovely helpful staff,and great doctors.

14.8.19

All staff helpful and polite

14.8.19

The NHS no longer remove moles/growths unless they are "sinister" I would have to go privately

14.8.19

The appt was made easily we were seen on time and the nurse was really good

14.8.19

Because you are the best of all the doctor I been with

14.8.19

Because it good service

14.8.19

Polite, friendly, professional manner from all at surgery

14.8.19

We have just come to your surgery and have been made to feel most welcome and the surgery is very good on giving out appointments when we need one. Brilliant.

15.8.19

Efficient friendly and caring

15.8.19

The effort put into finding  my records was great.

15.8.19

Physiotherapist was the kindest and informative professional person I could have to treat me

15.8.19

You cancelled as the nurse was sick

15.8.19

 

15.8.19

Appointment was not running late. Doctor was interested and asked correct questions, sensitive and friendly.

15.8.19

Get an appointment

16.8.19

Friendly & efficient staff & didn't have to wait long.

16.8.19

Easy appointment, punctual, and friendly nurse.

16.8.19

You do everything you can for your patient's.. when you need anything urgently you always help ..

16.8.19

I would not be able to cope without the support, particularly from Ali.

16.8.19

Dr Davenport is brilliant!! Can't thank her enough for all her help.

16.8.19

[1/2] I needed my dressing changed aftr just coming out of hospital after a stomach operation to be told all was fully booked up for over a week. I had to pers

16.8.19

How i was welcomed at reception and felt comfortable whilst talking to the doctor

16.8.19

I received all the help and advice I needed xxx

19.8.19

Always helpful

19.8.19

Seen promptly, friendly and polite nurse.

19.8.19

For the first time I actually saw the nurse on time

19.8.19

Because all of the staff and services provided are excellent.

20.8.19

Despite being under pressure we have always found everyone helpful

20.8.19

The phlebotomist was very good and it was lovely to remince about Southmead maternity unit

20.8.19

Simple blood test

20.8.19

I have already told you all good

20.8.19

Pleasant people work there

20.8.19

[2/2] along with showing me some stretch exercises. She was really friendly, caring and easy to talk to. So pleased I've been referred to her.

20.8.19

Very efficient and helpful nurse

20.8.19

best quality service and professional help

20.8.19

Friendly efficient service

20.8.19

Cannot fault the practice, the Staff are very helpful , very professional , very polite and the Drs are really lovely.

20.8.19

I would be happy to discuss.

20.8.19

Doctor good phone system not great

20.8.19

As always good service you receive

20.8.19

Surgery always very good, all staff.

21.8.19

Always pleased with treatment.

21.8.19

Dr Elaine very thorough and helpful

21.8.19

The sister/nurse was simply excellent! Very informative, supportive and kind.

21.8.19

As I always can get an appointment on the day. Also the staff r very friendly x

21.8.19

Efficient and caring nurses

21.8.19

Attentive doctors who treat their patients as important as themselves.

21.8.19

Efficient

21.8.19

See above

21.8.19

Because I received a very positive outcome to my visit - that hopefully may ultimately lead to resolving my problem.
My thanks to
 Dr. Davenport.

21.8.19

The doctor was running 45 mins late!

21.8.19

Excellent Doctors

21.8.19

All on time and caring attention from Fiona physio

22.8.19

Because you care, you are patient and I always feel welcome.

22.8.19

Attentive doctor with good inter patient  skill.

22.8.19

Dr Every is a excellent Doctor My husband has Dementia he has been very understanding.

22.8.19

Because it took nearly two weeks before appointment think you already have enough Patience.

22.8.19

Everyone is always very professional and helpful...the Doctor is usually on time but you are always informed if running late.

22.8.19

Because they do there best to help everyone

22.8.19

Dr Davenport was running late but she still spent the time with me and didn't rush our appointment

22.8.19

Always very helpful and friendly

23.8.19

Good patient care.

23.8.19

Nice helpful doctor, seen on time ??

23.8.19

All staff were very friendly and helpful

23.8.19

Good Clinician with friendly approach. Helpful receptionists

23.8.19

Prompt and efficient service, pleasant staff.

23.8.19

On time
Very friendly and polite
Lots of information
Booked a follow up appointment straight away
Excellent

23.8.19

The nurse was very efficient and had a very good manner.  She was just lovely!

23.8.19

Found Dr Beale to be extremely helpful.

23.8.19

Caring, professional and efficient

23.8.19

The doctor was very informative and helpful and so kind.....she really listened to me and wanted to help with her wonderful positive can-do attitude.

27.8.19

Very professional quick

27.8.19

The service was quick, easy and convenient for me in terms of day and date.

27.8.19

Always very pleasant and efficient.

27.8.19

Good service

27.8.19

Appointments are on time and the service from all the staff is excellent.

27.8.19

Dr and practice nurse very helpful and kind to my daughter.

27.8.19

Efficient and caring.

27.8.19

Appt straight away, very helpful staff.

27.8.19

Very helpful & friendly

27.8.19

Did not wait at all , GP was fab explained problem and was checked for infection excellent service

27.8.19

Dr Davenport

28.8.19

Friendly and a very  good  Doctor

28.8.19

I did in my reply.

28.8.19

Friendly, prompt, accurate

28.8.19

[2/2] tment and was given a phlebotomist appointment within the hour.
Exceptional! Thank you

28.8.19

The stabbing was painless, delivered by a lovely lady

28.8.19

[2/2] rder from chemist and collect from surgery.

28.8.19

Professional, caring Doctor & calming surgery.

28.8.19

Totally happy with the services over 44years.

28.8.19

[1/2] The doctor I had a consultation with was caring and explained symptoms and medication prescribed on a professional level and gave me a feeling of being a

28.8.19

Main reason for answer given in my response to the survey on weds 28.8.19 from my perspective as a regular user of Orchid House Medical Practice, is this is a flagship unit. An extremely well run example of how things should work. Front of house reception and all Medical Professionals in the Team are friendly, caring and very effective at their various roles. Thank you for providing a great service.

28.8.19

Great surgery

28.8.19

Staff always helpful, appointment waiting times never long.

28.8.19

All staff very good and helpful.

28.8.19

Very attentive and understanding.

29.8.19

Good service although booking times for one's own GP getting longer.

29.8.19

Quick and straight forward, thank you.

29.8.19

[1/3] Very quick in getting to see my doctor and dr Every makes you feel

29.8.19

The Phlebotomist I saw was exceptionally kind, caring and reassuring. Also barely felt the needle.

29.8.19

Nurse practitioner was excellent!!

29.8.19

Polite, helpful

29.8.19

Friendly and supportive service

30.8.19

Content with service

30.8.19

[1/3] Your receptionist took the trouble to evaluate any cancellations and fitted me in within 48 hours. The doctor diagnosed the potential problem of my condi

30.8.19

Dr Mark Every is excellent one of the best GP's I have ever dealt with.

30.8.19

Professional

30.8.19

Appointment on time very quick efficient and very polite staff

30.8.19

Very caring staff who put you at ease and offer good advice

30.8.19

Able to get an appointment and happy with the consultation

30.8.19

Very fast efficient nurse thank you

 

 

July 2019

 

 July 2019

  

1.7.19

It's a good surgery

1.7.19

Dr Every always on time and has a very pleasant manner.

1.7.19

Great service - didn't wait long

1.7.19

Efficient

1.7.19

Quick, friendly and on time

1.7.19

Always very welcoming and efficient.

1.7.19

Great services

1.7.19

All was good

1.7.19

bloods taken. Painless and efficiently.

1.7.19

Very helpful once an appointment has been made

1.7.19

Although my appt was running late I still got the attention I needed.

1.7.19

On time and great doctors

1.7.19

Appt.was on time and v.efficient.

2.7.19

Friendly, helpful staff who care about their patients

2.7.19

Can't do enough to please

3.7.19

Tracy the Phlebotomist is very pleasant and does not deal in pain, thankfulness

3.7.19

All good n friendly

3.7.19

Polite friendly professional nurse

3.7.19

Precription not ready despite ordering online last Friday

3.7.19

Friendly professional treatment

3.7.19

Very thourough examination , based on previous treatment, & precise forward going , necessary treatment expected

3.7.19

Very nice Dr.

3.7.19

They have an excellent and friendly team.

3.7.19

always friendly, professional and experienced

3.7.19

Very good service all round.

3.7.19

Very friendly and I felt that I was listened to.

4.7.19

I have always been happy with the treatment I've received

4.7.19

good service

4.7.19

Excellent care  always nice staff and confidence in the surgery

4.7.19

I have only joined the practice as a patient very recently ... I have genuinely been so impressed and thankful for the care and service that I have received .

4.7.19

Successful

4.7.19

It was a blood test

4.7.19

I have always been satisfied with all my treatments.

5.7.19

Always helpful, kind, understanding and polite. Thank you.

5.7.19

Quick efficient service

5.7.19

Professional and helpful

5.7.19

Effecient friendly brilliant surgery

5.7.19

Good service

5.7.19

[1/2] I always find the receptionist an the doctor will go out of the way to help I've always been able to get appointments even at short notice an even if it'

5.7.19

I was seen straight away

5.7.19

Friendly, informative and care about your patients.

8.7.19

Doctor davenport was very pleasant and made me feel very comfortable as my last doctor was very rude

8.7.19

Very good Dr ( Davenport) all the reception staff r approachable and courteous

8.7.19

I'm extremely happy with the care and service i receive from all at the surgery - thanks

8.7.19

Because I was treated with respect

8.7.19

Not long to wait, phlebotomist very pleasant and efficient

8.7.19

Very good service!

8.7.19

Good service and medical treatment .

8.7.19

I think you're doing your job correctly so one needs to be well supported

8.7.19

Have helped me so much over the years, and I never have any problems getting to see my Doctor. Always Understanding and helpful.

9.7.19

Nurse Ali was the coffee extremely helpful and patient

9.7.19

Efficient and friendly

9.7.19

Prompt and efficient service.

9.7.19

Dr Grana is an excellent GP

9.7.19

Perfect treatment.

9.7.19

The nurse I saw showed me great care and had empathy for my worries. I was very impressed with the information that was given.

9.7.19

See last message

9.7.19

Excellent service, friendly Drs and Nurses but never get in on time

9.7.19

Very helpful  and professional staff

9.7.19

It's a great practice with good doctors

9.7.19

On my visit yesterday, Dr Beale was so efficient, & very kind & courteous.

9.7.19

Very good advice given.  Listened well & patient.

9.7.19

Good staff clear information and advice

9.7.19

Dr Every was excellent

10.7.19

Pleasant and efficient and provided the consultant's treatment despite NHS guidelines.

10.7.19

Nice clean surgery, went in on time to see doctor and as allways made to feel comfortable by gp, reception staff lovely as well.

10.7.19

Great on timing and text before. Good service

10.7.19

Excellent service

10.7.19

I had a meaningful and purposeful consultation about how I feel in my body in the short time allowed.

10.7.19

Always friendly and I feel listened to

10.7.19

Very satisfied with all concerned

10.7.19

Peaceful and relaxing waiting room and caring professional doctor

10.7.19

Quick swift appointments obtained when I called which is great. Doctors are kind and listen and helpful.

10.7.19

I have the best doctor. Doctor mark every

10.7.19

Seen very quickly, also extremely sympathetic.

11.7.19

[1/2] Have requested a med cert 3 times now and although told ok still has not been issued. 3 wasted trips to surgery. Last repeat prescription took 2 weeks to

11.7.19

First class service.

11.7.19

Dif to get an opointment

11.7.19

Quick , efficient , courteous treatment. Feel cared for.

11.7.19

Appointments are on time and usually available

11.7.19

Because you care, you are patient and I always feel welcome.

11.7.19

Staff and doctor very amicable and cheerful

11.7.19

Good courteous attention to patients needs.

11.7.19

Prompt treatment, helpful staff.

11.7.19

Friendly staff, quality service

11.7.19

Best service you can get

11.7.19

Excellent caring conversation with the doctor.

12.7.19

Brilliant doctors

12.7.19

A very approachable and understanding doctor in Dr Every

12.7.19

Excellent staff

12.7.19

On time/friendly/understanding

12.7.19

[2/2] ard House Sugery.We have just moved over here from SA and connected with our new Doctor.  He's very nice.

12.7.19

Friendly and polite staff and doctors

12.7.19

Everybody always so pleasant and helpful

12.7.19

[1/2] 1. Meeting with clinical pharmacist Dee; she was knowledgeable , clear, thorough; allowed a full 30 mins so not rushed. 2. As always reception staff plea

12.7.19

Just did

12.7.19

Efficient and friendly.

12.7.19

treatment explained well

12.7.19

Ali provided a friendly, professional service.

12.7.19

Stupid question

15.7.19

Quick response time, good service and advice,

15.7.19

Good consultation

15.7.19

Extremely likely

15.7.19

Great personal patient service.

15.7.19

Met new nurse practitioner today Tracy very nice lady will be an asset to all in the practice

15.7.19

Polite, helpful staff. Clean surgery.

15.7.19

Liz the practice nurse was great

15.7.19

Always get great support

16.7.19

Helpful reception staff

16.7.19

Efficient, thorough and on time

16.7.19

Excellent Service

16.7.19

Everyone is so helpful .

16.7.19

Always caring and supportive, not only to , but also to me. Up to date with everything that is on going with his problems. Can't thank you enough.

16.7.19

Slight delay beyond appointment time

16.7.19

The doctor was very nice but a very long wait to see him when you weren't feeling very well

17.7.19

[2/2] t date.

17.7.19

Quick efficient service , friendly.

17.7.19

As mentioned, excellent service from the doctor!

17.7.19

Lovely staff great  Drs

17.7.19

Gentle, attentive reception staff. Very quick to get appointment with Dr. Dr easy to talk to. Thanks.

17.7.19

Because all of the staff and services provided are excellent.

17.7.19

Always a choice of GP to be seen by if not an urgent appointment.

18.7.19

Clear information

18.7.19

Long wait to get through to make appointment, then long wait after appointment time

18.7.19

Because they do what they have to do well.

18.7.19

I saw liz and she was fantastic and is going to be a huge loss when she leaves

18.7.19

Excellent service.

18.7.19

Efficient

18.7.19

Good staff

19.7.19

Helpfulness of the doctor.

19.7.19

Waiting times both on phone and rooms still long

19.7.19

The 2 ladies I saw were kind and considerate.

19.7.19

Orchid house surgery is very good,because all the staff is thoughtful,caring and conciderate.

19.7.19

Everything I find is very efficient.  The staff are very friendly and pleasant. Thank you.

22.7.19

Unhurried and patient and thorough

22.7.19

Ease of making an appointment

22.7.19

Sorry no as u ask me the same question every time I visit the surgery and my answer is always the same.
I would rather u didn't send such texts to me any more.

22.7.19

Helpful in explaining the situation!

22.7.19

Excellent nursing

22.7.19

Nurse Practitioner is just amazing. Always so reassuring, so knowledgable and very informative. Will be sad to see her go.

23.7.19

Quick efficient appointment

23.7.19

Efficient appointment on time

23.7.19

Courteous, prompt, accommodating, welcoming

23.7.19

Every visit seems to be thoro and punctual

23.7.19

Effective treatment and timely text reminder.

23.7.19

Dr Grana very helpful, unrushed and positive during my appointment. Thank you.

23.7.19

Dr Every was professional, helpful, and efficient

23.7.19

Excellent physiotherapist xx

23.7.19

They are friendly, and efficient

23.7.19

[1/2] I saw Liz who unfortunately is retiring, with breast pain and she has referred me to RBH to see the breast team which whilst a bit scary, has put my mind

24.7.19

Friendly service

24.7.19

Efficient , on time and thorough. Very pleasant nurse.

24.7.19

Good friendly service

24.7.19

Fast and efficient service and friendly

24.7.19

Despite occasionally having admin and communication problems everyone tries their best to be both pleasant and understanding.

24.7.19

Very Satisfied with the advice and help Dr Balachandran gave me

24.7.19

All staff very helpful and friendly,  dr balachandra is exceptional!  Very helpful and so understanding.

24.7.19

Everyone is welcoming and helpful. The online service is so useful and time saving.

25.7.19

No reason

25.7.19

Very efficient and friendly

25.7.19

Dr Grana was very professional and knowledgeable and gave me all the time I needed to discuss my health. Thank you.

25.7.19

Excellent doctors easy to get an spot

25.7.19

[2/3]  cut off. Really unsatisfactory and then told there are no appointments for 2 weeks or ring again at 8.30. So I try to avoid seeing the doctor as much as

25.7.19

Fantastic service lovely doctor as always. Feeling very listened to.

25.7.19

Requests dealt with as close to patient requirements as possible.

25.7.19

Very good standard of care and a genuine interest in the patient understanding their condition.

25.7.19

Cannot fault the first class treatment mum & all our family received even with the huge work load they have to deal with.

26.7.19

The physiotherapist I saw made me feel at ease and explained everything in detail

26.7.19

Explained problem to Receptionist who offered same day appointment.
Very relieved to get much needed antibiotics.  Good service.

26.7.19

The service

26.7.19

Very professional, knowledgeable and helpful assistance and advice

26.7.19

Professional and friendly staff

26.7.19

Easy to talk to and listened, thorough and looked after. Stepping stones to help and diagnosis.

26.7.19

Very efficient

26.7.19

Caring, professional treatment

26.7.19

Friendly and efficient

26.7.19

Nice people. Always very punctual

29.7.19

Too many people - surgery needs to  close to new applications - new housing developments should not be covered.

29.7.19

Appointment on time and saw my doctor

29.7.19

Friendly knowledgeable staff

29.7.19

Dr Balachandra always very helpful and gets results.

29.7.19

Efficiency

29.7.19

Was able to see some quickly tn put my mind at rest thankyou

30.7.19

Every visit made I always have to wait over an hour and have to leave work and make up time and normally nobody waiting in waiting room other than me

30.7.19

No issues good timescale and on time

30.7.19

i am very impressed. very good service . always can recommend

30.7.19

Seen quickly - very efficient

30.7.19

Friendly, helpful, listeners

30.7.19

Normally give a 1 but appt was over 20 mins late

31.7.19

i did complete the survey yest !!

31.7.19

The staff always appear friendly and helpful

31.7.19

Appointment running to time, Dr very approachable, friendly and polite.

31.7.19

Efficiency

31.7.19

Little waiting time and friendly efficient service

31.7.19

Friendly, professional, compassionate, efficient. What more could you ask for?

31.7.19

Best doctors in area

31.7.19

Always helpful and friendly

31.7.19

The nurse was lovely, friendly, efficient, explained everything to me, gave me advice and invited me back in 3 months to retest.

31.7.19

Always treated courteously and kindly. No complaints.

31.7.19

Julia in reception is amazing and my doctor was also lovely and great

31.7.19

Quick and efficient service

 

Excellent surgery. One constructive comment, the waiting room is airless and uncomfortable in the warm weather.

 

Every one is friendly

 

 

 

June 2019

 

 

 

3.6.19

Seen quickly by the doctor on triage duty after a telephone conversation. Consultation informative and very helpful

3.6.19

Kind staff and doctors

3.6.19

Because the  phlebotomist was very friendly and efficient.

3.6.19

Surgery was running early, diagnosis and prescription were swift and efficient.

3.6.19

Quick on time and hopefully resolved issue with antibiotics . I guess it should be a 2 really though I had to wait three working days for the appointment

3.6.19

Great service great response great team

3.6.19

I would have thought my answer was quite easy to understand. Most people I see already attend Ferndown Medical Centre. End of conversation.

3.6.19

Clear, helpful, proactive.

4.6.19

Painless blood test, made to feel at ease

4.6.19

[1/2] Not happy about the fact that if I book in 10 min late I'm DNS but if you are 15 mins late it's ok. Now I'm not unreasonable- I understand that appointme

4.6.19

All ok

4.6.19

I was very pleased with my consultation.

4.6.19

As always very satisfied with help I receive

4.6.19

Nurses are always pleasent.
Still not enough reception staff though - always long queues.

4.6.19

The surgery is run most efficiently so drsrrbrs too mArks

4.6.19

Very good dealings with reception for repeat prescriptions. Timely and efficient blood test.

4.6.19

Dr treated me in a professional manner

4.6.19

[1/3] Excellent doctors but the problem is accessing them.  Almost impossible to book appointments unless one can spend literally hours repeat 'phoning and the

4.6.19

I received an excellent service at my app on 4.6.19 with Rob the practice nurse. He was very kind and patient

4.6.19

Got an appointment within 24 hours, was also seen on time & dealt with in a pleasant & welcoming manner

4.6.19

[1/2] Had physio appt but all shut up for training physio  rang today 6 june to say i had missed my appt and she had been looking for me i was at the surgery a

5.6.19

Quick and efficient

5.6.19

Because of the good and helpfulness of staff when needed.

5.6.19

Although ring on the day promoted the phones are engaged for so long that once you through all the appointments are gone.

5.6.19

Quickness and ease of booking to see GP and then pretty much immediate X-ray and blood test so I couldn't have expected better care to be honest. Many thanks

5.6.19

Very impressed with the care from Dr Beale-thank you

6.6.19

Nurse was brilliant

6.6.19

Everyone very pleasant, not always 100% efficient but problems always rectified.

6.6.19

Good appt.  Always worth going and reassured by visit.  Why go anywhere else?  I appreciate all the work you all do. 

6.6.19

[2/2] did  -  thank u so much,

6.6.19

Dr Every

6.6.19

Doctor very comforting/understanding and re-assuring. Also good plan of action made.

6.6.19

[2/7] at are booked at a specific time are never met. I understand there are overruns, but to book an appointment two weeks in advice and still waiting to see

6.6.19

Dr Every is an excellent go

6.6.19

[1/2] I tried to get an appointment via the phone waited 10 mins then got told to hang up , so I visited the surgery to be told no spaces were left , then had

6.6.19

Great knowledge very friendly

6.6.19

The Doctor was very understanding of my needs and helped a lot

6.6.19

Very pleased with the surgery!

6.6.19

Vanessa provided helpful advice and practical tips to help manage my injury

7.6.19

Excellent service from Dr Grana

7.6.19

Receptionist & gp's  are always very helpful

7.6.19

Punctual, with pleasant efficient staff.

7.6.19

The nurse was calming and very  polite

7.6.19

Waited 25mins after my appointment time before being seen

7.6.19

Professionalism and efficiency

7.6.19

Very positive consultation with Dr Every. Helpful reception staff.

7.6.19

Efficient, helpful and respectful

10.6.19

Lovely staff very friendly and professional

10.6.19

[2/2]

10.6.19

Prompt appointment times and excellent medical care.

10.6.19

[1/2] I have been very happy with the services I have received since I became a patient more than five years ago.
I seem to receive the same question after eac

10.6.19

Because I've always had good professional service every time I've attended the surgery

11.6.19

Excellent doctor and reception staff. Well run surgery.

11.6.19

Friendly team

11.6.19

Ms Randall was polite and efficient.Made you feel at ease

12.6.19

Friendly , timely professional service

12.6.19

BEST doctors around Ferndown

12.6.19

Seen on time

12.6.19

I'm new to the surgery .  Was seen on time , Doctor very friendly and helpful . Would definitely recommend

12.6.19

Good communication from the nurse.

12.6.19

[1/2] Hi most of the time i had agood appointment with the doctors I see I was very scared to come out today but doctor make me feel much better i loved who i

12.6.19

I got an appointment when I wanted and was seen very quickly

12.6.19

I had to wait 30 mins for my appointment with Tracey.  An apology would have been nice but it wasn't forthcoming.

12.6.19

Friendly service

12.6.19

The nurse who did my smear was SO lovely - really put me at ease.

12.6.19

Great staff & GPs. Always attentive

12.6.19

Surgery are always very helpful.

12.6.19

Excellent service as always and same day appt too.

12.6.19

Excellent service

12.6.19

Patient very understanding advice and treatment given by physio????

13.6.19

Quick and responsive service delighted in a friendly way

13.6.19

Dr Every is always extremely helpful

13.6.19

Liz who I saw today is extremely knowledgeable & reassuring

13.6.19

The doctors and receptionists are always good and ready to help.

13.6.19

Brilliant service

13.6.19

Access to a GP, efficient and polite staff.

13.6.19

I find the care and friendly mess. Very reassuring

13.6.19

Appointment was made online and I was seen on time.

13.6.19

Always very helpful and accommodating.

14.6.19

Friendly, professional, thorough.

14.6.19

Appointments never on time.

14.6.19

Good staff all round and not much hanging around...

14.6.19

Help staff good doctors.

14.6.19

Good staff

14.6.19

Sorry for delay main reason Very satisfied with the advice I was given

14.6.19

Polite staff members!

14.6.19

All the team are lovely from front reception to doctors

14.6.19

The excellent help we always receive.

14.6.19

Always very satisfied with the treatment I get& attention

14.6.19

Made the appointment on day, referral made by Doctor to take place within 2 weeks and blood test taken also on day. A speedy and efficient service. Thanks

14.6.19

Can never get through on the phones.

17.6.19

Friendly efficient always so helpful

17.6.19

I got a very quick appointment

17.6.19

I attended for a blood test. It was carried out at the agreed time in an efficient manner. Thankyou

17.6.19

All very helpful and Happy with outcome of visit

17.6.19

Very quick and efficient service very friendly and helpful doctors.

17.6.19

Very good service

17.6.19

Great doctors and receptionists

17.6.19

Kind and considerate dr

18.6.19

Professional and friendly service.

18.6.19

Efficient and pleasant nurse; didn't have to wait long; fully informed about vaccination.

18.6.19

The nurse I had today was very helpful and explained everything to me before giving me my injections.

18.6.19

Dr Beale was lovely and very understanding

18.6.19

Hard to make an apt and long wait

18.6.19

Very prompt responce to my call for assistance

18.6.19

Excellent post op care from the nurses.

18.6.19

Very professional and friendly staff

18.6.19

A very easy consultation. Dr Every was very friendly and inspired me with confidence.

18.6.19

An appointment was given to me the same day by a very pleasant receptionist

18.6.19

I find everyone very kind and helpful at orchid house Surgery.
Dr Balachandran is a very caring Dr .

19.6.19

Good service

19.6.19

Because, as usual, i was listened to & given excellent advice. Xx

19.6.19

[1/2] tried to put request in for 2 weeks told can't do that  I'm away from next Monday for 2 weeks  so had to do it today I  don't drive and walk into ferndow

19.6.19

Very friendly and reliable service.

19.6.19

Thorough examination

19.6.19

Kind efficiant doctors an staff

20.6.19

All staff very helpful and professional and always are kind which is important when you are feeling unwell

20.6.19

Friendly and helpful

20.6.19

Orchid house is usually a friendly practice and I have found you can always get to see a doctor or nurse when necessary or at least speak to one

20.6.19

Friendly helpful

20.6.19

Very nice and friendly doctor and receptionist.

20.6.19

Because I am satisfied with the service given.

20.6.19

I really like the dr. I feel like she really cares!

20.6.19

Very friendly and professional

20.6.19

Waiting time to see a doctor or a nurse for example to waiting time to see a nurse 25 minutes.

20.6.19

Very helpful staff

20.6.19

Polite professional friendly service

20.6.19

Nurse is so competent and called Dr when concerned

20.6.19

Like Dr Grana

20.6.19

Very efficient treatment.

20.6.19

Very friendly and welcoming phlebotomist

20.6.19

Excellent service

20.6.19

Blood test pain free, but appointment 10 minutes late, even though it was the first one of the day

20.6.19

Appointment same day and great doctor

21.6.19

Visiting is always a pleasant experience.

21.6.19

The service is always reliable & efficient

21.6.19

Dr Grana was caring, asked lots of questions, listened and provided a suggested solution. He also took his time so I didn't feel rushed. Thank you.

21.6.19

wonderful staff and nurses

21.6.19

Good treatment. Nice Gp

21.6.19

The nurses in treatment room always pleasant and efficient

21.6.19

The staff on reception are very efficient and helpful. I have confidence with the doctors and the nurses. Brillant service from all involved .

21.6.19

Excellent service given by the whole practice,NHS at it's best.Thank you

21.6.19

Prompt response

21.6.19

Dr Every

21.6.19

Dr every has been very good to me and my family

21.6.19

Friendly knowledgable staff

21.6.19

Good service

21.6.19

Because the team is very efficient, very caring and nothing is too much trouble

24.6.19

[2/2] oo slow.

24.6.19

As usual a good service and friendly staff

24.6.19

Prompt, helpful, cheerful service.

24.6.19

Excellent.

24.6.19

I have been with the practise for 26yrs and it has served me well

25.6.19

Excellent staff. All services well run.

25.6.19

[1/3] The doctors at orchid house surgery are excellent. They are extremely helpful and I feel they listen to me. The receptionists are very caring too.

The o

25.6.19

Always friendly, helpful, and do their best to help with our ill health problems

25.6.19

Friendly and helpful staff

25.6.19

Always good service

25.6.19

The GP was extremely helpful

25.6.19

Running 30mins late not an issue for me, Excellent care once in and very thorough to listen and checking symptoms

25.6.19

I have found the surgery to be very effective and efficient

25.6.19

Pleasant staff and seen quickly.

25.6.19

On time service

25.6.19

[1/3] The receptionists are always very helpful and empathetic. Appointments are very punctual. Anyone I have ever had dealings with have always been really fr

25.6.19

Always helpful

25.6.19

[2/2] his surgery 100%.

26.6.19

Very helpful and pleasant nursing staff member called Karen ??

26.6.19

All staff at the surgery are excellent.

26.6.19

Because everyone is so helpful!

26.6.19

Because the nurse, Karen, was so kind helpful and understanding.

26.6.19

Nothing too much trouble. Always going the extra mile

26.6.19

On time, great service

26.6.19

Very pleasant and helpful visit

26.6.19

Because they have looked after me really well calling me for bloods etc

27.6.19

Polite,friendly,professional staff.Very good service given by all

27.6.19

Professional and user friendly service.

27.6.19

My treatment gives me independents

27.6.19

Nice, helpful staff, and an excellent GP Dr Balachandra

27.6.19

One particular doctor is very helpful and another is very friendly.

27.6.19

Excellent service friendly staff, great getting appointments when phoning in morning

28.6.19

Excellent  & professional service with a friendly smile and chat

28.6.19

Great Service

28.6.19

Efficient and professional.

28.6.19

jess was very friendly and efficient and obviously was good at her job

 

May 2019

 

 

 

01/05/2019

Efficiency

01/05/2019

Very happy with the professional and attentive Dr

01/05/2019

Caring and approachable

01/05/2019

I liked the Dr I saw, she listened to what I had to say

01/05/2019

VERY HELPFUL

01/05/2019

All the staff are friendly and helpful and puts patients at ease.

01/05/2019

Because I've always had brilliant service from you

01/05/2019

Helpful and pleasant people in reception

01/05/2019

Very friendly and professional atmosphere

01/05/2019

[2/2]  test already booked today which was on time & very quick.

01/05/2019

As always everyone very helpful . Thank you .

02/05/2019