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Friends and Family Reviews and Feedback

September 2019

 

 

2.9.19

I am constantly most impressed by the professionalism and kindness displayed by all members of the OH staff.

2.9.19

[1/2] Appointments keep getting cancelled or changed then when I come they haven't got the product to be administered to me. It should be checked before I turn

2.9.19

Efficient administration, pleasant and knowledgeable staff.

2.9.19

Because of the general treatment & efficiency of the practice.

2.9.19

The woman doing the treatment was very nice and very helpful

2.9.19

Excellent advice & guidance

2.9.19

[1/2] I used to put 1 but I think the standards of admin have fallen. I waited 5 minutes for a call to be answered, was then cut off and had to wait another 10

3.9.19

Very friendly, excellent service

3.9.19

[1/2] The service from the dr was good but the reception needs more people as when i came out to make appointment for blood tests there was only 1 lady serving

3.9.19

My appointment was on time and the Nurse was very good. I would recommend your clinic to anyone. Thank you.

3.9.19

Very quick and efficient service.  Also incredibly professional

3.9.19

Dr Beale made it a very comfortable experience and made me aware of everything involved

3.9.19

Got apt same day, efficient service and even got a recipe for problem. First class!!!

3.9.19

Always listened to and good advice given.

3.9.19

Very efficient and caring response to my problem

3.9.19

Service was excellent.  Doctor every was also excellent.

3.9.19

Always good service from your practice

3.9.19

It's the correct answer to the question

3.9.19

Short wait , quick service , friendly team

4.9.19

Polite staff, efficient service.

4.9.19

When booking appointments etc staff are very polite and accommodating on what's available and changing times, also quick in answering phone

4.9.19

I've always found Drs, nurses and all staff in the building very helpful, kind and considerate. THANK YOU.

4.9.19

Excellent service

4.9.19

Great proffesional service.

4.9.19

Efficiency.

4.9.19

Easy booking system. A GP who listened and discussed  my problem with me.

4.9.19

Good quick and efficient service with friendly staff. X

4.9.19

Good service

4.9.19

mostly good service.
overworked reception so short on compasion.

4.9.19

Karen was attentive and professional. She also Made a boring health check both informative and entertaining :)

4.9.19

Friendly and efficient.

4.9.19

I think your patient care has improved noticeably.

4.9.19

Always able to get an appointment and everyone is very helpful.Doctors are great .

5.9.19

[1/2] My appt was on time & the Doctor helped with my problem & answered any other questions I had quickly & efficiently.  The receptionist  help me too making

5.9.19

My Appointment was on time and my blood test was administered very painlessly and efficiently by a very pleasant and friendly lady.Well done.

5.9.19

Dr on time and able to move forward after test results.

5.9.19

Appt ran to time, bookable online. Swift service

5.9.19

Good doctors

5.9.19

Fabulous staff

5.9.19

It gives me independents

5.9.19

Didn't mean that sorry

6.9.19

The staff are friendly and helpful and the dr's are lovely

6.9.19

The nurse was very helpful and professional

6.9.19

because the Dr was kind and  understanding

9.9.19

Staff and Doctor are amazing!

9.9.19

Quick and easy

9.9.19

Excellent and friendly staff always very helpful.

9.9.19

Excellent service

9.9.19

Doctor Davenport so lovely and kind

9.9.19

Have found them to be very thorough in my care.

9.9.19

Always been able to get appointments when needed

9.9.19

The gp and reception staff all very helpful and professional

9.9.19

I have always found the staff and Doctors to be efficient and caring over all the many years.

9.9.19

Friendly staff,drs& nurses

9.9.19

Friendly and give good advice.

9.9.19

Nurse practioner.. Excellent!

9.9.19

Nurse listened, and advised me . Not hurried at all

9.9.19

16 years with the Surgery. Always helpful and good at sending reminders for health checks.

9.9.19

Because of how quickly I can see my own doctor

10.9.19

Very prompt.

10.9.19

Amazing professional service so very caring top stuff

10.9.19

It was as expected quick and easy

10.9.19

Could not receive better treatment.

10.9.19

The physio Vanessa is brilliant.....she listens and really tries to sort out the problem

10.9.19

Competent and prompt attention

10.9.19

Dr Grana very helpful & reassuring

11.9.19

Mandy was great

11.9.19

This was my first visit. I was happy with the way I was dealt with.

11.9.19

Extremely efficient, friendly and helpful

11.9.19

I have always had good service .yes long waiting time but that is everywhere .

11.9.19

I saw Fiona physio who is most helpful and kind

11.9.19

Saw doctor promptly who listened and dealt with my queries quickly and efficiently. Also was friendly and helpful.

11.9.19

Very helpful

11.9.19

Helpful, Friendly admin staff, and doctors xx

11.9.19

Dr Davenport is an excellent GP who is thorough and empathetic.

12.9.19

Tracey the nurse practitioner is excellent

12.9.19

Unable to book a doctor who be familiar with my treatment. Doctor was usless unable to use computer could not figure out prescription request

12.9.19

Minimal waiting time.

12.9.19

Politeness and helpfulness of staff

12.9.19

Great service

12.9.19

Delightful nurse on time

12.9.19

[4/5]  unlikely, 4 for unlikely, 5 for extremely unlikely or 6 for don't

12.9.19

Promptness of appointment & successful outcome ?

12.9.19

Good service

12.9.19

No

13.9.19

Listen and assisted with concerns investigating the illness

13.9.19

Great nurses

13.9.19

I was on time staff are friendly and helpful

13.9.19

Yes. Because the nurses are really kind and supportive.

13.9.19

Doctor is hopeful sort my problem out

13.9.19

Seen quickly lovely doctor, and nice receptionist.

13.9.19

Doctor listen to me and meet my request

16.9.19

Help full staff

16.9.19

See email sent 18/09 and please respond accordingly.

17.9.19

Best doctors in Ferndown very helpfull and surportive

17.9.19

Very knowledgable nurse

17.9.19

All ways get to see the doctor I want,polite in formative receptionists, just good doctors

17.9.19

Prompt and easy blood taken

17.9.19

From start to finish I was put at ease & had second to none care. Brilliant service!

17.9.19

Very thorough assessment and proactive follow on

17.9.19

The attention i was given

18.9.19

Kind and compassionate

18.9.19

Because everyone has always been helpful and considerate.

18.9.19

Great doctors, nurses &staff.

18.9.19

Nurse Practitioner Tracy was polite, friendly, kind, helpful.

18.9.19

Efficiency and promptness of appt.

18.9.19

Dr Balachandran was very helpful and understanding.  She answered all my questions & I left feeling satisfied with the care I had received.

18.9.19

Seen at short notice in a stressful situation with great advice.
Very nice Doctor who put me at ease!

18.9.19

Seen in good time, my results from seeing the hospital explained in a manner I could understand and a clear way forward was agreed for future treatment

18.9.19

[1/2] Because can Not get appointment to see the doctor and no one answers the phone when you ring up first thing in the morning!!! There's no Triage system in

18.9.19

Always there for me.

18.9.19

Quick appt with someone who listens

19.9.19

Excellent service

19.9.19

Very good and carling service

19.9.19

Professional people with a friendly approach.

19.9.19

Very prompt on appointment times and very friendly staff.

19.9.19

Everyone is so polite and helpful

19.9.19

Always friendly & professional

19.9.19

Because I hate having needles but this wasn't a bad experience

19.9.19

My daughter needed her foot looked at from an injury abroad, she has never been keen on going to the dr's and now I can't get her to go back

19.9.19

Good care and advice as always

19.9.19

Quick , excellent service.

19.9.19

Sympathetic sand helpful visit

19.9.19

[1/2] I've been having physio with Vanessa, who is always friendly, caring and helpful. She is trying various treatments to help me and giving me all that she'

20.9.19

Nurses very caring and helpful, receptionists polite and get to see doctor quickly

20.9.19

Efficient

20.9.19

Very efficient and friendly.

20.9.19

[1/2] The new online access system for the surgery is really poor compared with EMIS. Patient interface screens are limited and only 2 week advance booking is

20.9.19

You cant book a time in advance

20.9.19

Friendly & put your mind at ease

21.9.19

Efficient service

21.9.19

Always very good treatment from all staff.

21.9.19

Flu jab clinic and no delay.

21.9.19

Flu jab in and out less than 5 minutes.

21.9.19

Flu jab well organised

21.9.19

Excellent treatment  from all the front line office staff and Doctors eg.
Dr Every & Dr Garnie

21.9.19

Friendly and efficient

21.9.19

Friendliness

21.9.19

Friendly,  efficient, can't fault

21.9.19

Great service

21.9.19

So helpful and friendly.

21.9.19

Efficient kind and patient

21.9.19

So well organised

21.9.19

Prompt &  efficient

21.9.19

The flu injection session this morning was carried out speedily with precision & care - well done Orchid House.

21.9.19

Superb service as always .we are truly blessed to have the doctors and staff of Orchid House .thank you

21.9.19

Extremely likely

21.9.19

we are very happy with the service we are give

21.9.19

I. am receiving better care now, thank you!

21.9.19

The flu clinic which I attended this morning was so professional and efficient

21.9.19

Efficient service, lots of staff on duty, and no waiting.
Well done!

21.9.19

Efficient and friendly

21.9.19

Staff were friendly & very efficient.

21.9.19

Good patient understanding.

21.9.19

Professional

21.9.19

Well organised and painless flue injection.

21.9.19

Because I Have been a patient with you for30 years and I have never had to complaind about anything

21.9.19

Extremely efficient

21.9.19

Lack of privacy.

21.9.19

Usual efficient service

21.9.19

Pleasant staff quick to be seen

21.9.19

Staff pleasant smiling and professional

21.9.19

Efficient, friendly & proactive.

21.9.19

No waiting around just straight in quick and efficient

21.9.19

Very quick and easy process. In and out in no time.

21.9.19

Good staff

21.9.19

Good doctors

21.9.19

Friendly, helpful and kind

21.9.19

Everyone is so helpful and friendly x

21.9.19

As always! Brilliantly organised  very efficient! Altogether a good experience!

21.9.19

Staff always pleasant.

21.9.19

Always friendly staff, helpful and you can see the doctors the same day

21.9.19

Efficient and pleasant.

21.9.19

Very professional service. Extremely helpful. Nothing is too much trouble. First Class!

21.9.19

Well organised

21.9.19

Great practice, caring doctors and their staff.

21.9.19

Always excellent flu jab service, quick and easy with friendly faces

21.9.19

I have always been very happy with your service and have no reason not to recommend Orchld House Surgery.

21.9.19

They are always very good. The reception staff nurses as well as the doctors.

21.9.19

Well organised

21.9.19

[2/3] about one minute, with no queuing or waiting. I commend all staff and people involved for giving their Saturday and treating the patients with cheerfulne

21.9.19

Please read the text I sent.

23.9.19

Was seen in time, very professional and friendly treatment in the treatment room.

23.9.19

All ways very friendly

23.9.19

Friendly, quick and straight forward

23.9.19

Very efficient coming back to me and booking in a convenient appointment

23.9.19

Efficiency

24.9.19

Prompt, courteous service

24.9.19

Yes u have the kindest docs xxx

24.9.19

[1/2] Understanding & helpful nurse gave my 91 year old Dad flu jab whilst he was in treatment room for another treatment. Much appreciated thoughtfulness & sa

24.9.19

.the nurse was excellent.  Very efficient and delightful to deal with

24.9.19

Because they listen

24.9.19

[1/2] Very hard to get hold of. Have been waiting for a dr to call today, I have had a notification on my mobile that the drs have called but my phone hasn't r

24.9.19

The  Doctors nurses and all the staff do there best for the patients

24.9.19

Doctors excellent, but receptionists slow to answer phones

25.9.19

Prompt service

25.9.19

Dry helpful and friendly

25.9.19

[1/4] Firstly the lady answering the phone when I rang to make the appt was very reassuring and friendly.
The locum Doctor I saw later the same day lisitened

25.9.19

Stupid question

25.9.19

Quickly seen

26.9.19

I was given an appointment quickly & consulted a very pleasant nurse/practitioner who diagnosed my problem & gave me good advice. Much appreciated.

26.9.19

Fast, efficient, friendly, very thorough, and doing a valiant job despite chronic NHS underfunding by the government.

26.9.19

Just great service.

26.9.19

As always excellent service from a GP who listens to what you have to say

26.9.19

Caring & efficient

26.9.19

Your surgery goes the extra mile for their patients

27.9.19

In the past the appointment times have gone over, resulting in  a long wait. This seems to have improved.........long may it continue.

27.9.19

They were very efficient and helpful and on time ????

27.9.19

Always find everyone very professional

27.9.19

Excellent services

27.9.19

It is a pleasure to always meet such friendly and professional staff, on this occasion the nurse (Jessica). The appointment was easily arranged and punctual.

27.9.19

Made to feel comfortable, at ease and very informative

30.9.19

Because the doctor gave her full attention listening to my health problem  and working out best solution after diligent examination

30.9.19

Everyone is very helpful

30.9.19

Professional service with gp & all staff.Clean & tidy practice.Receptionist

30.9.19

Quality of doctors and efficient receptionists

30.9.19

Very friendly good referrals

30.9.19

Dr listened & was very understanding

 

August 2019

  

 

1.8.19

The friendly professional  attitude of all the staff from Reception to the Physiotherapist is superb and I would and in fact have recommended them to others

1.8.19

Excellent and efficient service with friendly and courteous staff

1.8.19

was happy

1.8.19

Please see my previous answer, thank you

1.8.19

[2/2] rd knows what the elderly think of it.
Apart from that you guys ARE the biz.

1.8.19

Dr Balachandran is a very 'caring' doctor.

2.8.19

Dry helpful and looked at everything

2.8.19

[1/2] As always the receptionist are very accommodating and always helpful
The GP is always welcome you never in any rush listen to what you haveto say and sh

2.8.19

Prompt time and kindness

2.8.19

Professional service received by staff and doctors outstandiing

2.8.19

Good Doctor's and Nurses.

2.8.19

Because the service was extremely good and the practice nurse Tracey was brilliant

2.8.19

A lovely surgery, efficient and helpful, Dr's have always listened and helped.

2.8.19

the Dr I saw was very human and talked to ME

5.8.19

Nice and friendly staff

5.8.19

Great Service happy staff

5.8.19

Good, quick effective

5.8.19

Very quick efficient service, saw the doctor promptly.

5.8.19

Nice staff efficient organisation

5.8.19

No family/friends near so neighbors only. They are all old like me & have own drs. Thanks

5.8.19

Dr Balachandran is so lovely & the receptionists are very helpful too.

5.8.19

Waiting times

5.8.19

I always get taken seriously. Always manage to get a same day appointment and get the help I need

5.8.19

No

5.8.19

I was humiliated and felt i was wasting her time she needs 2 be struck of.

6.8.19

Good service

6.8.19

The doctors and staff are the very best ,and it is a pleasure to attend Orchard house surgery as they are ever so kind.

6.8.19

Friendly service, felt reassured and treated as an individual rather than just another number to be ticked off from the day's list.

6.8.19

I had a good experience as always when I attended for my appointment today. Friendly nurse and very professional.

6.8.19

Super friendly service very professional could not be bettered

6.8.19

Excellent service

6.8.19

I think you give a good service but dont want to tell everybody

6.8.19

Dr Every made a thorough check on my symptoms in a very caring way.

6.8.19

Efficiency

6.8.19

Very satisfied with the service I received

6.8.19

Very satisfied with the whole experience.

6.8.19

Seen promptly and vaccination given efficiently

7.8.19

Fast efficient polite service
First class, my Wife and I are very pleased to have Dr Beale and Orchid House as our local surgery. Thank You.

7.8.19

Good appointment system, easy check in, friendly doctors.

7.8.19

friendly staff Drs and nurses

7.8.19

Helpful and don't rush you great staff from front staff to doctors x

7.8.19

Friendly helpful staff

7.8.19

Excellent service

7.8.19

Accessibility

7.8.19

[2/2]  time to listen, advise and recommend treatment which is very individual to personal health issues.  An inspiration to the medical profession and NHS..

7.8.19

Extremely helpful, kind and well informed nursing staff.

7.8.19

Great service and advice

7.8.19

Nurse was very pleasant and gave me reassurance. Thank you

7.8.19

Was extremely professional & understanding & put me at ease

7.8.19

Just love them. So caring

8.8.19

Very helpful

8.8.19

Because the physio Vanessa is really good .....she spends time trying to sort out the problem

8.8.19

You are always considerate.

8.8.19

Extremely likely

8.8.19

Good service

8.8.19

Excellent service

8.8.19

Pleasant knowledgeable staff. Efficient

8.8.19

I think it speak,s for it self

8.8.19

Had an appointment with a lovely physiotherapist called Vanessa . She was very friendly , caring and knowledgeable . Would definitely recommend

9.8.19

All of the employees are very friendly

9.8.19

You do a great job and we  lucky to have you all in ferndown.

9.8.19

Preferred the doctor we saw

9.8.19

Very good service but I have told u this many times before!

9.8.19

[1/2] The receptionist answered the phone quickly, politely and offered me a same day apt. I arrived and was seen promptly by an extremely pleasant dr with no

9.8.19

Efficient and caring

9.8.19

I have always found the staff polite and doctors very understanding.  Getting an appointment has not been an issue for me

9.8.19

The main reason is because they are so helpful and kind.

9.8.19

Thankyou for asking

9.8.19

A

12.8.19

care and attention to detail .

12.8.19

Excellent conceltation

12.8.19

All the staff were very helpful and the doctor helped me with my problems

12.8.19

Helpful, lots of advice & empathy. Put me at ease.

12.8.19

Helpful and polite caring

12.8.19

I was quite disappointed at the length of time I have to wait to have skin frozen treatment.  My appointment with Dr Davenport went very well.

12.8.19

Professional staff, nurses and doctors.

13.8.19

Good care from doctors and good availability of appointments

13.8.19

On time and efficient

13.8.19

Friendly and helpful

13.8.19

The locum doctor I saw was very courteous, kind
& professional - I had every confidence in him

13.8.19

Efficient, friendly and helpful

13.8.19

Efficient system for doctors meetings

13.8.19

Appointment on time, helpful, and didn't feel rushed.

14.8.19

The service is impeccable.

14.8.19

Efficient service

14.8.19

Always helpful & reassuring

14.8.19

Have been with surgery for years,and always lovely helpful staff,and great doctors.

14.8.19

All staff helpful and polite

14.8.19

The NHS no longer remove moles/growths unless they are "sinister" I would have to go privately

14.8.19

The appt was made easily we were seen on time and the nurse was really good

14.8.19

Because you are the best of all the doctor I been with

14.8.19

Because it good service

14.8.19

Polite, friendly, professional manner from all at surgery

14.8.19

We have just come to your surgery and have been made to feel most welcome and the surgery is very good on giving out appointments when we need one. Brilliant.

15.8.19

Efficient friendly and caring

15.8.19

The effort put into finding  my records was great.

15.8.19

Physiotherapist was the kindest and informative professional person I could have to treat me

15.8.19

You cancelled as the nurse was sick

15.8.19

 

15.8.19

Appointment was not running late. Doctor was interested and asked correct questions, sensitive and friendly.

15.8.19

Get an appointment

16.8.19

Friendly & efficient staff & didn't have to wait long.

16.8.19

Easy appointment, punctual, and friendly nurse.

16.8.19

You do everything you can for your patient's.. when you need anything urgently you always help ..

16.8.19

I would not be able to cope without the support, particularly from Ali.

16.8.19

Dr Davenport is brilliant!! Can't thank her enough for all her help.

16.8.19

[1/2] I needed my dressing changed aftr just coming out of hospital after a stomach operation to be told all was fully booked up for over a week. I had to pers

16.8.19

How i was welcomed at reception and felt comfortable whilst talking to the doctor

16.8.19

I received all the help and advice I needed xxx

19.8.19

Always helpful

19.8.19

Seen promptly, friendly and polite nurse.

19.8.19

For the first time I actually saw the nurse on time

19.8.19

Because all of the staff and services provided are excellent.

20.8.19

Despite being under pressure we have always found everyone helpful

20.8.19

The phlebotomist was very good and it was lovely to remince about Southmead maternity unit

20.8.19

Simple blood test

20.8.19

I have already told you all good

20.8.19

Pleasant people work there

20.8.19

[2/2] along with showing me some stretch exercises. She was really friendly, caring and easy to talk to. So pleased I've been referred to her.

20.8.19

Very efficient and helpful nurse

20.8.19

best quality service and professional help

20.8.19

Friendly efficient service

20.8.19

Cannot fault the practice, the Staff are very helpful , very professional , very polite and the Drs are really lovely.

20.8.19

I would be happy to discuss.

20.8.19

Doctor good phone system not great

20.8.19

As always good service you receive

20.8.19

Surgery always very good, all staff.

21.8.19

Always pleased with treatment.

21.8.19

Dr Elaine very thorough and helpful

21.8.19

The sister/nurse was simply excellent! Very informative, supportive and kind.

21.8.19

As I always can get an appointment on the day. Also the staff r very friendly x

21.8.19

Efficient and caring nurses

21.8.19

Attentive doctors who treat their patients as important as themselves.

21.8.19

Efficient

21.8.19

See above

21.8.19

Because I received a very positive outcome to my visit - that hopefully may ultimately lead to resolving my problem.
My thanks to
 Dr. Davenport.

21.8.19

The doctor was running 45 mins late!

21.8.19

Excellent Doctors

21.8.19

All on time and caring attention from Fiona physio

22.8.19

Because you care, you are patient and I always feel welcome.

22.8.19

Attentive doctor with good inter patient  skill.

22.8.19

Dr Every is a excellent Doctor My husband has Dementia he has been very understanding.

22.8.19

Because it took nearly two weeks before appointment think you already have enough Patience.

22.8.19

Everyone is always very professional and helpful...the Doctor is usually on time but you are always informed if running late.

22.8.19

Because they do there best to help everyone

22.8.19

Dr Davenport was running late but she still spent the time with me and didn't rush our appointment

22.8.19

Always very helpful and friendly

23.8.19

Good patient care.

23.8.19

Nice helpful doctor, seen on time ??

23.8.19

All staff were very friendly and helpful

23.8.19

Good Clinician with friendly approach. Helpful receptionists

23.8.19

Prompt and efficient service, pleasant staff.

23.8.19

On time
Very friendly and polite
Lots of information
Booked a follow up appointment straight away
Excellent

23.8.19

The nurse was very efficient and had a very good manner.  She was just lovely!

23.8.19

Found Dr Beale to be extremely helpful.

23.8.19

Caring, professional and efficient

23.8.19

The doctor was very informative and helpful and so kind.....she really listened to me and wanted to help with her wonderful positive can-do attitude.

27.8.19

Very professional quick

27.8.19

The service was quick, easy and convenient for me in terms of day and date.

27.8.19

Always very pleasant and efficient.

27.8.19

Good service

27.8.19

Appointments are on time and the service from all the staff is excellent.

27.8.19

Dr and practice nurse very helpful and kind to my daughter.

27.8.19

Efficient and caring.

27.8.19

Appt straight away, very helpful staff.

27.8.19

Very helpful & friendly

27.8.19

Did not wait at all , GP was fab explained problem and was checked for infection excellent service

27.8.19

Dr Davenport

28.8.19

Friendly and a very  good  Doctor

28.8.19

I did in my reply.

28.8.19

Friendly, prompt, accurate

28.8.19

[2/2] tment and was given a phlebotomist appointment within the hour.
Exceptional! Thank you

28.8.19

The stabbing was painless, delivered by a lovely lady

28.8.19

[2/2] rder from chemist and collect from surgery.

28.8.19

Professional, caring Doctor & calming surgery.

28.8.19

Totally happy with the services over 44years.

28.8.19

[1/2] The doctor I had a consultation with was caring and explained symptoms and medication prescribed on a professional level and gave me a feeling of being a

28.8.19

Main reason for answer given in my response to the survey on weds 28.8.19 from my perspective as a regular user of Orchid House Medical Practice, is this is a flagship unit. An extremely well run example of how things should work. Front of house reception and all Medical Professionals in the Team are friendly, caring and very effective at their various roles. Thank you for providing a great service.

28.8.19

Great surgery

28.8.19

Staff always helpful, appointment waiting times never long.

28.8.19

All staff very good and helpful.

28.8.19

Very attentive and understanding.

29.8.19

Good service although booking times for one's own GP getting longer.

29.8.19

Quick and straight forward, thank you.

29.8.19

[1/3] Very quick in getting to see my doctor and dr Every makes you feel

29.8.19

The Phlebotomist I saw was exceptionally kind, caring and reassuring. Also barely felt the needle.

29.8.19

Nurse practitioner was excellent!!

29.8.19

Polite, helpful

29.8.19

Friendly and supportive service

30.8.19

Content with service

30.8.19

[1/3] Your receptionist took the trouble to evaluate any cancellations and fitted me in within 48 hours. The doctor diagnosed the potential problem of my condi

30.8.19

Dr Mark Every is excellent one of the best GP's I have ever dealt with.

30.8.19

Professional

30.8.19

Appointment on time very quick efficient and very polite staff

30.8.19

Very caring staff who put you at ease and offer good advice

30.8.19

Able to get an appointment and happy with the consultation

30.8.19

Very fast efficient nurse thank you

 

 

July 2019

 

 July 2019

  

1.7.19

It's a good surgery

1.7.19

Dr Every always on time and has a very pleasant manner.

1.7.19

Great service - didn't wait long

1.7.19

Efficient

1.7.19

Quick, friendly and on time

1.7.19

Always very welcoming and efficient.

1.7.19

Great services

1.7.19

All was good

1.7.19

bloods taken. Painless and efficiently.

1.7.19

Very helpful once an appointment has been made

1.7.19

Although my appt was running late I still got the attention I needed.

1.7.19

On time and great doctors

1.7.19

Appt.was on time and v.efficient.

2.7.19

Friendly, helpful staff who care about their patients

2.7.19

Can't do enough to please

3.7.19

Tracy the Phlebotomist is very pleasant and does not deal in pain, thankfulness

3.7.19

All good n friendly

3.7.19

Polite friendly professional nurse

3.7.19

Precription not ready despite ordering online last Friday

3.7.19

Friendly professional treatment

3.7.19

Very thourough examination , based on previous treatment, & precise forward going , necessary treatment expected

3.7.19

Very nice Dr.

3.7.19

They have an excellent and friendly team.

3.7.19

always friendly, professional and experienced

3.7.19

Very good service all round.

3.7.19

Very friendly and I felt that I was listened to.

4.7.19

I have always been happy with the treatment I've received

4.7.19

good service

4.7.19

Excellent care  always nice staff and confidence in the surgery

4.7.19

I have only joined the practice as a patient very recently ... I have genuinely been so impressed and thankful for the care and service that I have received .

4.7.19

Successful

4.7.19

It was a blood test

4.7.19

I have always been satisfied with all my treatments.

5.7.19

Always helpful, kind, understanding and polite. Thank you.

5.7.19

Quick efficient service

5.7.19

Professional and helpful

5.7.19

Effecient friendly brilliant surgery

5.7.19

Good service

5.7.19

[1/2] I always find the receptionist an the doctor will go out of the way to help I've always been able to get appointments even at short notice an even if it'

5.7.19

I was seen straight away

5.7.19

Friendly, informative and care about your patients.

8.7.19

Doctor davenport was very pleasant and made me feel very comfortable as my last doctor was very rude

8.7.19

Very good Dr ( Davenport) all the reception staff r approachable and courteous

8.7.19

I'm extremely happy with the care and service i receive from all at the surgery - thanks

8.7.19

Because I was treated with respect

8.7.19

Not long to wait, phlebotomist very pleasant and efficient

8.7.19

Very good service!

8.7.19

Good service and medical treatment .

8.7.19

I think you're doing your job correctly so one needs to be well supported

8.7.19

Have helped me so much over the years, and I never have any problems getting to see my Doctor. Always Understanding and helpful.

9.7.19

Nurse Ali was the coffee extremely helpful and patient

9.7.19

Efficient and friendly

9.7.19

Prompt and efficient service.

9.7.19

Dr Grana is an excellent GP

9.7.19

Perfect treatment.

9.7.19

The nurse I saw showed me great care and had empathy for my worries. I was very impressed with the information that was given.

9.7.19

See last message

9.7.19

Excellent service, friendly Drs and Nurses but never get in on time

9.7.19

Very helpful  and professional staff

9.7.19

It's a great practice with good doctors

9.7.19

On my visit yesterday, Dr Beale was so efficient, & very kind & courteous.

9.7.19

Very good advice given.  Listened well & patient.

9.7.19

Good staff clear information and advice

9.7.19

Dr Every was excellent

10.7.19

Pleasant and efficient and provided the consultant's treatment despite NHS guidelines.

10.7.19

Nice clean surgery, went in on time to see doctor and as allways made to feel comfortable by gp, reception staff lovely as well.

10.7.19

Great on timing and text before. Good service

10.7.19

Excellent service

10.7.19

I had a meaningful and purposeful consultation about how I feel in my body in the short time allowed.

10.7.19

Always friendly and I feel listened to

10.7.19

Very satisfied with all concerned

10.7.19

Peaceful and relaxing waiting room and caring professional doctor

10.7.19

Quick swift appointments obtained when I called which is great. Doctors are kind and listen and helpful.

10.7.19

I have the best doctor. Doctor mark every

10.7.19

Seen very quickly, also extremely sympathetic.

11.7.19

[1/2] Have requested a med cert 3 times now and although told ok still has not been issued. 3 wasted trips to surgery. Last repeat prescription took 2 weeks to

11.7.19

First class service.

11.7.19

Dif to get an opointment

11.7.19

Quick , efficient , courteous treatment. Feel cared for.

11.7.19

Appointments are on time and usually available

11.7.19

Because you care, you are patient and I always feel welcome.

11.7.19

Staff and doctor very amicable and cheerful

11.7.19

Good courteous attention to patients needs.

11.7.19

Prompt treatment, helpful staff.

11.7.19

Friendly staff, quality service

11.7.19

Best service you can get

11.7.19

Excellent caring conversation with the doctor.

12.7.19

Brilliant doctors

12.7.19

A very approachable and understanding doctor in Dr Every

12.7.19

Excellent staff

12.7.19

On time/friendly/understanding

12.7.19

[2/2] ard House Sugery.We have just moved over here from SA and connected with our new Doctor.  He's very nice.

12.7.19

Friendly and polite staff and doctors

12.7.19

Everybody always so pleasant and helpful

12.7.19

[1/2] 1. Meeting with clinical pharmacist Dee; she was knowledgeable , clear, thorough; allowed a full 30 mins so not rushed. 2. As always reception staff plea

12.7.19

Just did

12.7.19

Efficient and friendly.

12.7.19

treatment explained well

12.7.19

Ali provided a friendly, professional service.

12.7.19

Stupid question

15.7.19

Quick response time, good service and advice,

15.7.19

Good consultation

15.7.19

Extremely likely

15.7.19

Great personal patient service.

15.7.19

Met new nurse practitioner today Tracy very nice lady will be an asset to all in the practice

15.7.19

Polite, helpful staff. Clean surgery.

15.7.19

Liz the practice nurse was great

15.7.19

Always get great support

16.7.19

Helpful reception staff

16.7.19

Efficient, thorough and on time

16.7.19

Excellent Service

16.7.19

Everyone is so helpful .

16.7.19

Always caring and supportive, not only to , but also to me. Up to date with everything that is on going with his problems. Can't thank you enough.

16.7.19

Slight delay beyond appointment time

16.7.19

The doctor was very nice but a very long wait to see him when you weren't feeling very well

17.7.19

[2/2] t date.

17.7.19

Quick efficient service , friendly.

17.7.19

As mentioned, excellent service from the doctor!

17.7.19

Lovely staff great  Drs

17.7.19

Gentle, attentive reception staff. Very quick to get appointment with Dr. Dr easy to talk to. Thanks.

17.7.19

Because all of the staff and services provided are excellent.

17.7.19

Always a choice of GP to be seen by if not an urgent appointment.

18.7.19

Clear information

18.7.19

Long wait to get through to make appointment, then long wait after appointment time

18.7.19

Because they do what they have to do well.

18.7.19

I saw liz and she was fantastic and is going to be a huge loss when she leaves

18.7.19

Excellent service.

18.7.19

Efficient

18.7.19

Good staff

19.7.19

Helpfulness of the doctor.

19.7.19

Waiting times both on phone and rooms still long

19.7.19

The 2 ladies I saw were kind and considerate.

19.7.19

Orchid house surgery is very good,because all the staff is thoughtful,caring and conciderate.

19.7.19

Everything I find is very efficient.  The staff are very friendly and pleasant. Thank you.

22.7.19

Unhurried and patient and thorough

22.7.19

Ease of making an appointment