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Friends and Family Reviews and Feedback

August 2020

3.8.20

Waited just over 10 mins to go into appt., late !

3.8.20

Efficient, friendly staff.

3.8.20

I was treated with respect,  kindness, and efficiency, and the whole appointment was well organised regarding safety apropos covid-19.

3.8.20

It felt extremely safe and Tracey was very professional as usual.

3.8.20

Kind and efficient staff

3.8.20

[2/2] vestigate.

4.8.20

Always friendly, efficient and welcoming

4.8.20

Pleasant and communicative staff.

4.8.20

I felt very comfortable and safe

4.8.20

On time, polite, efficient and friendly.

4.8.20

I went for a blood test and nurse very good

4.8.20

[1/2] Time keeping was good
Nurse was lovely and gentle
Very good planning for minimizing the contact with other patients and not touching anything
Sanitizer

5.8.20

You are all doing an amazing job at this difficult time.  My thanks.

5.8.20

[1/2] I might have said very good but the lady taking blood only took 2 lots from my arm and then realised I needed three samples and then took a sample from m

5.8.20

Good, quick service

5.8.20

A long wait for someone to be in reception  to be able to book in

6.8.20

Set up for covid. Everyone wore masks. Cleans down after every patient. Phlebotomy appointment

6.8.20

Timely and efficient

6.8.20

Prompt, courteous

6.8.20

Blood test was done at the time arranged with very little discomfort and no bruising.

6.8.20

Very pleasant staff member Zoe who was very efficient

6.8.20

All a ok

6.8.20

Efficient and friendly

6.8.20

I didn't have to wait long my after my appointment time, The nurse was very efficient and the one way system works well

6.8.20

Calming, understanding, evaluation of issue and action. Solved the issue.

6.8.20

Twenty minute wait for the call...The information I was asked was inaccurate and a four weeks late.

6.8.20

[2/2] r. I was given an appointment for a blood test the same day and he talked me through what would happen next. First class service.

7.8.20

Excellent service as always

7.8.20

Polite and experience staff.
Didn't have to wait too long

7.8.20

Despite these difficult times cannot fault the attention/treatment we always receive at Orchid House surgery.

7.8.20

I am still waiting to have my consultation with the nurse

7.8.20

[1/2] I came for a smear!
It is never going to be very good. It is a routine appointment so I did not have any great expectations. It was as good as it can be

7.8.20

The nurse Ali was very kind and reassuring

7.8.20

Efficient courteous helpful nurse to take my BP

10.8.20

Considering the present difficulties they run the surgery very well

10.8.20

Good to have in and separate exit, not sure waiting outside in the rain would be great. Pillow will be handled by every Patient who has blood taken?

10.8.20

[2/2] lood test even though I was there!

10.8.20

Very impressed that i could be seen

10.8.20

Top class service very friendly and professional

11.8.20

Appointment was on time and courteous nurse who took my blood

11.8.20

On time and nurse explains everythink clearly

11.8.20

Prompt service

11.8.20

Late cancellation not on doctors orders only nurse who thought it unnecessary.  Expect to speak to dr tomorrow - not very happy !!

11.8.20

Service all OK but waiting outside would not be good in poor weather?

11.8.20

Excellent staff and nurses

11.8.20

Was actually seen on time

11.8.20

Cos it was good fast service

12.8.20

I was seen by a nice lady and on time

12.8.20

Courteous punctual and pleasant service

12.8.20

Definitely can't complain about the treatment from all Drs and all staff. Extremely nice and helpful also kind.

12.8.20

Really efficient service. Extremely kind and welcoming staff. Clear one way system.

12.8.20

Pleasant nurse in sweltering conditions.

12.8.20

Very clear instructions of the current process to follow. Very efficient and felt very safe.

12.8.20

Polite friendly receptionist who tried to sort issues out with missing prescriptions.

12.8.20

Efficient service

13.8.20

The nurse knew how nervous I was and took that into consideration

13.8.20

[2/2] ly and Covid friendly ?

13.8.20

?

13.8.20

Very efficient,polite,competent all questions answered. Could not fault.

13.8.20

Was seen on time, nurse was friendly and professional.

13.8.20

Went in on time and a very pleasant nurse.

14.8.20

[1/2] Very kind, efficient nurse did a blood test and an ECG. Someone else was supposed to do it,  but he was stuck in traffic. The nurse just got on with it.

14.8.20

I haven't been to the Doctor's had a problem sent picture over issues cream all ok. Today had blood test very organised down there.

14.8.20

Everything run very smoothly

17.8.20

On time, reassuring, efficient

17.8.20

Excellent service and very friendly when I came and sore Doctor Balachandran.

17.8.20

Given the current situation everything was well organised and clean. Polite staff.

17.8.20

Efficient prompt and courteous service when I needed it  I can only say good things about this surgery

18.8.20

Very helpful, gave me advice and took my blood pressure to check

18.8.20

Good service

19.8.20

Appt on time. Very well organised walkways etc. Very friendly and pleasant nurse.

19.8.20

Excellent service and always helpful and friendly

19.8.20

Lovely  staff and very friendly and helpful.  Didnt even have to wait in the rain

19.8.20

Nurse was polite, efficient, on time & informative

19.8.20

Brilliant staff

19.8.20

Very nice nurse x

19.8.20

Very efficient, didn't have to wait

19.8.20

Very helpful cheerful receptionist ..and professional .and caring nurse .

20.8.20

The safety precautions regarding Coronavirus made me feel quite safe

20.8.20

Helpful and thorough.

20.8.20

Because you asked

20.8.20

Excellent nurse, very kind and patient

20.8.20

Blood test - prompt and cheerful. The nurse took blood - not even a mark afterwards and painless. A true professional

20.8.20

[1/2] The precautions you have layed out for COVID ensured I felt safe in your environment. No waiting room, taking my temp, asking me to anti bac and leaving

20.8.20

Very kind and helpful.

20.8.20

Seen on time

21.8.20

Welcoming, promptness. Importance of covid rules adhered to in a friendly manner.

21.8.20

He was perlite

21.8.20

Very organized and professional no problem at all

21.8.20

No

24.8.20

Because it wasn't me who attended an appointment I believe it was my mother , thank you

24.8.20

Well organised appointment, felt safe. Very good treatment and not rushed. First class nurse.

25.8.20

Prompt, careful, painless blood test.

25.8.20

Rather a long wait outside when I had arrived on time.

25.8.20

Checking in was very efficient, nurse on time  and very aminable. All done in a matter of minutes

25.8.20

[1/2] Didnt have to wait long and was in and out very quickly, also no br

26.8.20

Didn't have to wait outside in inclement weather.  Staff very pleasant.

26.8.20

Friendly service from receptionist and nurse.

26.8.20

No

26.8.20

Because Tracey was able to put my mind at rest because of her diagnosis.

26.8.20

Polite, helpful and professional, from all your staff

26.8.20

Clear procedure and explanation throughout

27.8.20

[1/2] The nurse gave me the opportunity to discuss any concerns and when I asked if I could have a Well Woman check up like I did a few years ago she took my b

27.8.20

In out and done

27.8.20

[1/2] Have to give blood frequently which i never have got used to. Usually get the black haired nurse sorry don't know her name and she is great and very gent

27.8.20

It was very easy to organise and the surgery was very efficient.

27.8.20

Efficient and safe

27.8.20

I had appointment for a smear but because my coil had to come out they had to set new appointment as the nurse I had couldn't do it

28.8.20

I saw Ali for my smear test . She was so lovely, really professional. Also very kind and reassuring as she knew I was quite anxious

28.8.20

The nurse was very helpful.

28.8.20

Very well organised

28.8.20

Reassuring and efficient

  

July 2020

 

 

01/07/20

Well organised, Zoe was excellent

01/07/20

On time and friendly

01/07/20

Emma was very polite and efficient

01/07/20

Because even in the present situation the service is still very good.

01/07/20

Thank you to Dr Gallimore for fitting me in so quickly!!!! A lovely doctor, very kind and caring. Hoping this Dr will be staying. Thank you so much!!!!!!!

01/07/20

You really are doing your best for us patients in the current situation. Thank you.

01/07/20

Because Emma is awesome

01/07/20

We haven't had an appointment

01/07/20

Excellent service.

01/07/20

System was organised and the nurse was lovely

02/07/20

A little bit strange waiting outside but to be expected could do with some chairs outside for those who may need to sit down

02/07/20

Excellent friendly staff

02/07/20

No wait. Dr thorough and efficient and listened and arranged bt for while I was there to save coming back

02/07/20

On time and felt safe

02/07/20

Well organised courteous efficient

03/07/20

Prompt service. Good communication and appointment for further investigation.

03/07/20

[1/4] Yes, I have just returned to work after being off for 14 weeks for

03/07/20

Good efficient but friendly service.

03/07/20

Polite pleasant and punctual

03/07/20

Felt safe in the environment & nurse was very professional & kind.

06/07/20

A comfortable reassuring experience. Doctor was very approachable..

06/07/20

None of the others applied

06/07/20

Dr Ghana was excellent and reassured me of my concerns

06/07/20

Very good the nurse was nice  well pleased i hope very efficient annd in and out in no time

06/07/20

Dr was very kind & helpfull.

06/07/20

The appointment was very efficient and the COVID safety precautions in place were very well organised.

06/07/20

Very considerate staff always polite and caring

06/07/20

I did, dr every is a wonderful doctor and very efficient as are all the staff i have seen!

07/07/20

Safely and reassurance.

07/07/20

Got an appointment when I needed one and the doctor looked after me very well

07/07/20

Nothing is too much trouble. All staff are extremely professional, supportive and caring

07/07/20

was good

07/07/20

Zoe was great. Friendly & efficient. Made me feel welcome & at ease

07/07/20

I was very satisfied with the decision made re my treatment

08/07/20

Nurse was very polite and helpful.

08/07/20

Very efficient and excellent service

08/07/20

Phlebotomist was very nice and I never felt the needle.

09/07/20

Confidence in GP and good organisation re: appointment.

09/07/20

Very clean and well organised. Polite staff.

09/07/20

Lovely nurse and prompt treatment

09/07/20

To be listened to

09/07/20

Awesome staff doing a fantastic job in THE most difficult circumstances

09/07/20

Efficient, friendly service

09/07/20

Lovely nurse, helpful advice and made an unpleasant procedure comfortable

09/07/20

Zoe diabetes nurse was friendly. Clear instructions. Checkup was good.

09/07/20

Professional service and polite. KNOW WHERE YOU STAND WITH ANY QUERIES. WELL DONE .

09/07/20

The nurse was very nice and gentle

10/07/20

I just enjoyed my visit after being in lockdown.

10/07/20

Seen promptly and dealt with efficiently Thank you

10/07/20

Everthing done to the book i felt very safe

10/07/20

On time and didn't feel a thing

13/07/20

Dispite covid 19 was very efficient and made very  easy and helpful

13/07/20

Very professional and safe

13/07/20

Appointment 30 mins late (IT prob)
All I got was a web site to look at.

13/07/20

[1/2] Because I was able to discuss my problems with Tracey, nurse practitioner and tests were carried out quickly to enable a diagnosis to be made.  Am now aw

13/07/20

Doctors are excellent ??

13/07/20

Very well organised and prompt treatment.
The ladies were very pleasant and dealt with me promptly.

14/07/20

Quick response

14/07/20

Very caring nurse Kirsty and took her time

14/07/20

It was well organized and I felt perfectly safe

15/07/20

The service at Orchid his House is invariably excellent as this time.
Sending in photos very efficient and potentially time saving

15/07/20

Very good doctor. Always good at Orchid House

15/07/20

Very efficient booking in and staff very knowledgable

15/07/20

Appointment on time cheerful and polite staff

15/07/20

Always helpful and friendly staff and on time

15/07/20

Your Doctors and Nurses have always been very reassuring and helpful when they have dealt with any of my ailments.

15/07/20

To the high standard I would local expect

16/07/20

Seen on time & friendly staff

16/07/20

Very well organized

16/07/20

Just usual excellent service.

16/07/20

Safe and quick friendly service

17/07/20

Friendly, helpful and knowledgeable reception and nursing personnel. Thank you.

17/07/20

Kind understanding staff ???

17/07/20

Dr Balachandran was kind and professional.  She explained the options to me clearly. Thank you doctor x

17/07/20

Friendly and efficient service with all Covid 18 precautions in place and social distancing a priority

20/07/20

I am always treated well when ever I have been to the surgery.

20/07/20

Caring, thought provoking, time

20/07/20

Short waiting time doctor sorted problem very happy. Thank you.

21/07/20

I would have given a 1 but the second receptionist I spoke to was a bit sharp. Whereas the First Lady I spoke to was lovely

21/07/20

Happy with your help. Thank you.

21/07/20

They listen and put you at your ease when discussing your problems

21/07/20

Very efficient xx

21/07/20

Just that the nurse came and found me and I didn't feel a thing. Very professional.

21/07/20

[1/4] I signed up for GP advice through the E-consult service, I received a text telling me I had an appointment at Orchid House at 11:40, but when I turned up

21/07/20

The nurse was very attentive and made me feel calm and relaxed before the procedure xx

21/07/20

Always helpful professional caring

22/07/20

Excellent service

22/07/20

She was very lovely made me feel safe as first time out

22/07/20

On time & friendly

22/07/20

The member of staff put me at ease throughout my visit

22/07/20

Very professional

22/07/20

Because in this GP all the  personal is kind and
Good
Professsionals

23/07/20

I couldn't hear the nurse very well with her mask and shield plus my hearing isn't too good.

23/07/20

Vest fast service and good distancing

23/07/20

I always get good service

24/07/20

[1/4] Great organisation in the current situation and the staff were wond

24/07/20

Always try  to resolve whatever questions are asked
Or will get somebody to answer/help.

24/07/20

I felt like I was being rushed through my appointment.

27/07/20

Courteous, efficient and good Covid 19 measures in place.

27/07/20

Quick,courteous and painless..

27/07/20

[1/2] Because all the time was very prompt, never with delay, the staff v

27/07/20

Excellent nurse

27/07/20

Appointment on time. Efficient entry system , taking no risks of contamination. Felt perfectly safe

27/07/20

[1/2] The surgery has been reorganised well to cope with Covid and you feel
safe .  The receptionist was very helpful and friendly as indeed was the lovely nur

27/07/20

Had blood tests from this Nurse before she is very nice and gentle hardly felt the needle. Always pleased to see her there when I have to give blood

27/07/20

Easy, efficient & on time considering the measures put in place at the moment

27/07/20

Very caring and efficient.

27/07/20

[1/2] Jess looked at my wrist gave me a tetanus shot then doubled checked with the doctor to see whether I should have antibiotics as part of my arm looked i

28/07/20

Efficiency

28/07/20

[2/3] g I should have registered! There was no way I could get to the door let alone to the desk. I appreciate we are in very difficult times but perhaps this

28/07/20

Appointment on  time. Very safe with covid 19 situation.  Also blood test pain free!

28/07/20

[1/2] Blood test was good, nurse was friendly and professional. It would have been a 5 if there had been seats outside where we were told to wait. I find it di

29/07/20

Prompt and very professional

29/07/20

Excellent timely and professional friendly service

29/07/20

Efficient, considerate service

29/07/20

Because it's better than 2 !!!!!!!!!

29/07/20

Just great service and care

29/07/20

1= Very good

30/07/20

As always. Fantastic service

30/07/20

Because the care and support I have had over the time I have been a patient at the practice is above and beyond.
Thank you !

30/07/20

[1/2] I accompanied my mum who has had a stroke which has affected her speech to see the diabetic nurses as she now has to go on insulin. They were extremely p

30/07/20

I only had a blood test I was called in blood taken and out again . I didn't have to wait .

31/07/20

Great surgery, doctors & nurses, reception always helpful. thank you

31/07/20

Just very well organised

31/07/20

Swift diagnosis and referral.

31/07/20

[1/2] Was very efficient however I wasn't tested for Kidney and liver which was specifically put on blood notes (think this was hospital that didn't test but I

 

 

June 2020

1.6.20

The nurse was friendly, chatty, put me at ease and took my stitches out taking care to try and limit the pain

1.6.20

Seen at short notice by triage doctor

1.6.20

Staff are so efficient and quick, and very pleasant with it.  I had a blood test today.

1.6.20

[1/2] Under these difficult times the surgery seem to have the self distance rule worked out as best that they can to make the person who has an appointment fe

1.6.20

Very quick appointment, my doctor was very thorough and professional- under the current circumstances.

1.6.20

Very efficient, extremely friendly and very well organised in the current situation which made me feel very comfortable

2.6.20

In the current situation it was well organised

2.6.20

Everyone was really friendly and helpful. Dr Every was extremely caring and listened too!

2.6.20

Friendly staff

2.6.20

Seen on time

2.6.20

Services at orchid surgery are always top class no matter what the circumstances

2.6.20

Fully Covid compliant, attentive service & ahead of time! What's not to like?

2.6.20

Friendly professional and safe

2.6.20

A stress free experience  managed by a professional team

2.6.20

Efficiency of staff.

2.6.20

The nurse I saw was kind and made me feel at ease under unusual circumstances

3.6.20

Everything went very smoothly and efficiently, from making the appointment one day and attending the next.

3.6.20

[1/2] Reason for judging 1 was it all worked smoothly. My only comment is that more than two people waiting in the small entrance lobby would be a concern. Why

3.6.20

I felt safe going it was very well organised, Dr Balachandran and the nurse were kind and caring. I couldn't have been treated any better.

3.6.20

Always friendly and helpful no matter what the situation

3.6.20

[1/2] Yes the nurse deserves a 1  Your window at the door entrance it would be nice if the lady on the computer acknowledge you were there and told you someone

3.6.20

Well managed in light of present circumstances

3.6.20

very good service considering the unfortunate circumstances.

4.6.20

Thoroughly organised. Blood test easily done. Feel really cared for.

4.6.20

No delays. Fast and efficient service.

4.6.20

Promp and efficient

4.6.20

Good virus system and on time

4.6.20

Reception was friendly and the nurse was exceptional, couldn't be more friendlier and reassuring

4.6.20

Purely quick slick service and nice attitude.

5.6.20

All very organised

5.6.20

Polite helpful reception, efficient and very pleasant nursing staff

8.6.20

[1/5] 1. Pleased. Was told to wait outside surgery (absolutely fine with that by the way) during the telephone booking as someone was going to come and collect

8.6.20

Doctor Davenport treated me with care and understood my concerns about my examination.

8.6.20

[1/2]  Trying to adapt to the new situation of social distancing and standing outside the building. This CANNOT be suitable during inclement weather.
Otherwise

8.6.20

Staff always very nice.  And that goes a long way.

8.6.20

Very kind people and you listen.

8.6.20

Well set up

8.6.20

Very professional, supportive and approachable.

8.6.20

[1/5] Dressed as if I was a covid patient - ok understand guidelines/ fears but I didn't like, didn't feel listened to and got no referral for a private hip ex

9.6.20

I thought the nurse was very pleasant & listened to what I had to say.

9.6.20

[1/2] Dr was really understanding and squeezed me in for a quick blood test and is going to refer me to the hospital which has made me feel less uncomfortable

9.6.20

I was seen on time by a friendly happy nurse ??

9.6.20

All went smoothly and staff seemed to have good levels of PPE

9.6.20

Very efficient and professional in dealing with me at a very difficult time.

9.6.20

Pleasant staff .Everything organised well .Good advice and sympathetic clinician.

9.6.20

Prompt pleasant and efficient service

9.6.20

Very well organised for the current conditions

9.6.20

I have had a pacemaker Insert ed , have had a drainage system in situ, will be quite sometime before I am sent home

10.6.20

[2/2] t would happen given the covid situation and I felt completely at ease.

10.6.20

[1/2] Didn't have to wait to long,And also I had a phone call to book an

10.6.20

Excellent procedures put in place to protect patients and staff.

10.6.20

Polite professional service top class fully explained thank you

10.6.20

User friendly

10.6.20

The nurse was kind and made me feel comfortable

10.6.20

Felt very safe, especially in the current situation.

10.6.20

Swift service

10.6.20

Doctor was very professional and helpful

10.6.20

[1/3] My appt for today was for a blood test to see if all was well for the amount of thyroxine pills I'm taking and I was seen immediately afterwards by Dr Ba

10.6.20

Certious, professional and caring service. Very grateful to Tracey

11.6.20

[1/2] Relatively easy to book appointment, reminder sent thanks, arrived 5minutes before scheduled time, seen within 15 minutes, very polite quick and efficien

11.6.20

[1/2] Efficient booking in under present circumstances called in promptly, blood test quick and efficient and one way out through back entrance. Seemed strange

11.6.20

I found my experience good considering the Virus outbreak thank you

11.6.20

Very efficient and experienced nurse.
Thank you

11.6.20

I felt very comfortable visiting the doctors as PPE was worn and I felt very safe during my appointment

11.6.20

The nurse was very goo and efficient but didnt like the half hour delay.

12.6.20

The experience felt extremely safe and Ali was superb as usual.

12.6.20

Very pleasant staff, short waiting time covid19 system clearly marked out

12.6.20

Excellent care - both physically and attentiveness.

15.6.20

[1/2] Was worried about attending due to COVID-19 as shielding well. However seeing Dr in full ppe & procedure not to contaminate filled me with reassurance th

15.6.20

Kirsty was extremely friendly and polite. Excellent nurse.

15.6.20

Appointment on time and efficiently executed.

15.6.20

Yes the friendliness of the staff from the moment you arrive  to the excellent care and understanding of doctor granna.

15.6.20

Efficient, polite and well run set up

15.6.20

I was treated with such kindness and care by Dr Every and also the lovely nurse who did my ECG. I left feeling much better after this appointment.

15.6.20

Really good no waiting

16.6.20

[1/2] In spite of the situation that we all find ourselves the current arrangements seem to be working perfectly.
Tracey was her usual efficient and friendly

16.6.20

A lump in my left side that when I bend over hurts

16.6.20

Always first class made to feel really well caring

16.6.20

Polite and prompt

16.6.20

all distancing honoured quick and easy to attend and nurse was very professional

16.6.20

Reception staff always  helpful and polite
And also medical staff

16.6.20

Quick, efficient service by Jess the nurse. Also doctor came quickly and answered queries.

17.6.20

The booking in area is awkward and with no control. Nurse was very professional.

17.6.20

[1/7] Nothing negative regarding the doctor or staff at reception personally. However, I wasn't informed I would need to wear a mask to attend my appointment.

17.6.20

Experience was fast .caring .efficient and safe .thankyou !

17.6.20

Appointment time was kept, the phlebotomist was quick and friendly.

17.6.20

I was seen on time and had a thorough check over.

17.6.20

Extremely likely

17.6.20

The staff were very pleasant and caring

18.6.20

It felt organised and efficient

18.6.20

[1/2] Not a sterile pillow and no cover over the pillow - no safe access for distancing but after phoning the nurse cleared the access which was very helpful a

18.6.20

[1/3] The appointment was for my mum who had a stroke which has affected her speech and cognitive impairment and from my telephone triage with the doctor she w

18.6.20

The staff are very kind and look after you very well

18.6.20

Everything went as expected made me feel comfortable

18.6.20

Dr helped me with my concerns very well and was kind.

19.6.20

Quick and efficient, safe

19.6.20

Efficient and kind. VMT

19.6.20

How Emma the receptionist treated me when I rang up for an appointment to speak to Doctor Every regarding my anxiety and lack of sleep.

19.6.20

Staff helpful, nurse Zoe pleasant and reassuring

19.6.20

Quick and efficient and friendly staff

19.6.20

[3/3] ng to the window.
Necessitating a new appointment next week.
Otherwise fine.

19.6.20

Quick, friendly staff

19.6.20

Very prompt and efficient staff

19.6.20

[2/3] t to the surgery and I feel wary about attending again and am wondering whether once the current situation of Covid 29 calms down weather to move surgeri

19.6.20

just can't fault the service

22.6.20

[1/2] Quick and efficient operation, very impressed with the PPE and protection taken for staff and patients, plus having a nice setup for a single entrance an

22.6.20

Early for appointment and seen early. Tracy always very friendly.

22.6.20

No Particular reason ,

22.6.20

The doctor was very understanding and attentive

22.6.20

Dr Gania very polite, concerned, easy to speak to and the injection in my hand almost painless! Good man!

22.6.20

The presant situashane and the good work that the staff and doctors are put up with the covid !9 pamdemic

22.6.20

All staff at Orchid House Surgery are proficient, professional and polite and I thank them.

23.6.20

Appointment on time in and out and nice staff.

23.6.20

Arrived on time saw nurse on time very safe environment all done in a matter of minutes.

23.6.20

Quick and efficient. Friendly staff. Good feel of safety

23.6.20

Very efficient service

23.6.20

Quick and efficient

24.6.20

The nurse who took my blood test was very nice friendly and helpful.  We also didn't have to wait to long for my appointment.

24.6.20

Services at orchid surgery are always top class no matter what the circumstances

24.6.20

Prompt, professional and friendly.

24.6.20

Well on time.Felt safe.very helpfull nurse

24.6.20

Wonderful service and kindness

24.6.20

The nurse was pleasant and helpful

24.6.20

I found the staff very helpful and Dr Balachandra is lovely and helpful and listen to you

24.6.20

Didn't have to wait too long

25.6.20

[1/2] Your staff and doctors are always berry efficient and courteous, they are a pleasure to talk to, they take the time to show interest and do not talk down

25.6.20

[1/2] Because I ordered a repeat prescription a week ago and the chemist did not have it. This is the second time in a row that this has happened. The lady was

25.6.20

Great service as always. thank you

25.6.20

[1/2] Under the circumstances the visit was ok but I felt vulnerable waiting in the entrance with a number of people booking in at both reception windows. The

25.6.20

Because it was very good

26.6.20

I thought that zoe was very friendly.  I don't like having blood tests and she made me feel more at ease.

26.6.20

Well organised

26.6.20

Because it was as you asked quite exellent in

26.6.20

Nurse was very friendly,  was nice to feel listened to

26.6.20

Because they do what they have to do well.

29.6.20

Good service, pleasant nurse with attitude and conversation

29.6.20

I was seen by Dr Every within 3 hrs. The safety precautions were excellent. I was examined & a reassuring verdict given rather than the dreaded 'BIG C'.

29.6.20

Extremely likely

29.6.20

Making it really safe to enter and get treated. The only thing that concerns me is waiting outside if it was raining as it is today

29.6.20

The doctor looked at my notes prior to visit. He did not rush, he listened, I felt valued and excellent hygiene control.

29.6.20

Professional well organised and the nurse was especially nice

29.6.20

Excellent treatment and care in difficult conditions.

30.6.20

Friendly staff and good covid measures

30.6.20

Staff very friendly and helpful

30.6.20

Friendly and efficient

30.6.20

Very quick

30.6.20

Nurses were excellent. Friendly, efficient and explained everything clearly. Very impressed this time.

30.6.20

Fast efficient and friendly

30.6.20

Good service,good staff

 

May 2020

 

 

  

01/05/2020

Well organised at the moment.

01/05/2020

Didn't have to wait long, and Ali was very efficient.

01/05/2020

Nurse very kind , not rushed and understanding of my concern of hand swell and discomfort.

01/05/2020

[2/2] ppreciated.

04/05/2020

Prompt service

04/05/2020

Visit was handled efficiently despite current problems.

04/05/2020

Professional, friendly and provided relevant care plan

04/05/2020

The nurse(Tracy) was very upbeat and gentle. I felt very protected with the set up in the surgery.

05/05/2020

Good service,polite staff

05/05/2020

Always have excellent service

05/05/2020

Quick and efficient from beginning to end of appointment

05/05/2020

professionalism

05/05/2020

[1/2] Because the doctor was friendly and helpful. Also, that my NHS number that I gave to the receptionist was the only one that I have got, so I hope this he

05/05/2020

Always good service

05/05/2020

Very efficient, quick and great Doctor

05/05/2020

[1/15] I was waiting outsides looking at the main door trying to work out

06/05/2020

The appointment was quick. Nurse was very friendly and efficient

06/05/2020

Quick efficient safe treatment

06/05/2020

Well organised under the current situation

07/05/2020

Fantastic nurse ( Jess)

07/05/2020

All good apart from having to touch two doors to go in and out twice and touching the letter box , maybe wedge the doors open

07/05/2020

caring and efficient treatment.

07/05/2020

Efficient, pleasant staff.

11/05/2020

[1/3] Nobody phoned, when I called to ask if there was a problem the receptionist stated she didn't control the physio appts but would send a message to the ph

11/05/2020

Prompt, efficient and friendly

11/05/2020

How lovely the nurse was

11/05/2020

Punctual and quick

11/05/2020

It was  a painless process efficiently carried out.

11/05/2020

[2/2]  to all of you.

12/05/2020

Despite the restrictions every one was very cheerful.

12/05/2020

Hopefully the answer to the question!

12/05/2020

The nurse was attentive and pleasant

12/05/2020

All the nurses and doctors cared for me with out these wonderful people I would be ill thank you all

12/05/2020

Excellent service

12/05/2020

Too many reasons.

12/05/2020

Couldn't start my car as battery flat. Have made new appointment for Tuesday 19th at 11.30 am for blood test.

12/05/2020

Efficiently run and felt safe

12/05/2020

[2/3] e my family and myself feel so much better for having had an appointment with him. Since my last appointment with him I am feeling more confident that wh

13/05/2020

Very efficient and friendly service, thank you.

13/05/2020

Prompt & careful x

13/05/2020

Excellent care and service from doctor, nurses & reception team

13/05/2020

The precautions and care taken by my phlobotonist.

14/05/2020

Nurse very good

14/05/2020

As always everyone is always very helpful and kind

14/05/2020

Very organised and well-prepared for the current situation. Appointment was on time.

14/05/2020

They are always fantastic ????

14/05/2020

Fast .efficient safe service .

14/05/2020

[1/2] Your practice staff have always impressed me with their professionalism, but given the circumstances we find ourselves in at the moment they surpassed al

14/05/2020

Under the current circumstances my visit was very well co ordinated & I felt safe at all times

14/05/2020

A very friendly and helpful service.

14/05/2020

Friendly helpful staff

14/05/2020

Very quick and efficient felt safe

15/05/2020

No fuss, got on with it, nice, caring manner.

15/05/2020

Very professional reception with a great attitude from the Nurse

15/05/2020

Very professional careing treatment despite difficult circumstances.

15/05/2020

Tracy the nurse is fantastic

15/05/2020

All good

15/05/2020

Dr Every always gives a very thorough examination. Was very clear in next steps.

18/05/2020

On time

18/05/2020

Very professional and keeping within government guidelines for safe distancing etc. Nurses in full ppe.

18/05/2020

Great staff great practice ??

18/05/2020

On time - efficient - good one way system to avoid people

18/05/2020

Very efficient  taking into account staff safety.

18/05/2020

With the lockdown I found this an excellent method of being able to see and speak to a doctor. Well done stay safe

18/05/2020

As usual  all the staff are very pleasant and i was  also very impressed with the nurse and doctor that i saw on the 18th.

19/05/2020

It was quick, friendly and safe

19/05/2020

I wish I'd gone sooner, Doc was gr8 & nurse. Thank u.

19/05/2020

[2/2] then was shown the way out as was one way  felt safe through the whole process

19/05/2020

Very good and listened and did not feel rushed

19/05/2020

Excellent precautions re Covid.

19/05/2020

The nurse was very helpful and caring

20/05/2020

Nurse and receptionist helpful , and reassuring

20/05/2020

Courteous and helpful staff and treatment

20/05/2020

Staff were very helpful and efficient under the current health situation

20/05/2020

Service quick and very friendly

20/05/2020

Very pleasant and efficient in these difficult times

20/05/2020

Very well organised.

20/05/2020

Unaware of the requirements to book in on my arrive

21/05/2020

[2/2] is doing all they can to implement a safe Covid-19 protocol.

21/05/2020

Very well-organized with regard to social distancing. And the doctor was in full PPE so I felt safe. She was also very friendly and professional.

21/05/2020

I already have!!!

21/05/2020

[2/3] mmediately
Couldn't have got any better service going private
NHS

21/05/2020

The nurse who I dealt with was very pleasant on the phone and when I subsequently visited the practice.

21/05/2020

Really fantastic service in spite of the difficult times we are experiencing thankyou.

21/05/2020

Very efficient booking in and the appointment was right on time. I was confident that safety precautions were in place and all went well.

21/05/2020

Quick appointment

22/05/2020

Was seen near my appointment time.

26/05/2020

Quick appointment easy process

26/05/2020

Smooth, seen straight away, good communication and felt safe.

26/05/2020

Helpful and polite staff

27/05/2020

[1/3] When ever I can phoned up regarding a problem I have been treated with care by the receptionist, when I have had a phone conference with Dr Balandchandra

27/05/2020

Under pandemic circumstances i was still seen by doctor and was able to have consultation

27/05/2020

Under the circumstances at the moment I think our surgery has been brilliant.  Thank you.

27/05/2020

Always get a good friendly service when I go for my Warfarin blood tests.

27/05/2020

I was seen and dealt with very quickly and efficiently

27/05/2020

(1) for very good

28/05/2020

Very good clean, organised surgery.

28/05/2020

Wonderful service, prompt appointments. We are all blessed to have Orchid House in Ferndown.

28/05/2020

Lovely Nurse & care in Practice during a very difficult time.

28/05/2020

Lovely nurse who took time to ask pertinent questions and put me at my ease.

28/05/2020

Very helpful and organised

28/05/2020

Very professional

28/05/2020

Friendly receptionist.
Welcoming and efficient practitioner . Both made me feel buoyant

29/05/2020

Prompt and courteous service.

 

April 2020

1.4.20

Gave a 2 as a good surgery normally.  However had to cancel recent appointment, so

can't comment on that

1.4.20

[1/6] I had been asked to attend for blood tests to establish ;-
Sugar level, kidney function, Cholesterol  as well as other matter. I called the surgery 2 day

1.4.20

.isentthewronganswer

1.4.20

[3/3] brilliant otherwise the score would be zero

2.4.20

Was impressed   with the measures  you have taken for social distancing  and was seen

on time

2.4.20

Everything good as usual ??

6.4.20

[2/2]  to get a move on once finished. Her bedside manner didn't show any care.

6.4.20

Very professional and organised at this worrying time

6.4.20

Most helpful, receptionist, nurse and nurse practitioner caring

6.4.20

Very good

6.4.20

Good service took necessary precautions for covid 19 etc

7.4.20

Under current circumstances I felt safe.

7.4.20

Such friendly and helpful staff at this horrible time

7.4.20

Always friendly and efficient.

8.4.20

[1/3] The window in the entrance was marked up as not being for general appointments

 and going into the main waiting room the sign with an arrow pointing to th

8.4.20

I felt very safe  and Tracey is very efficient and professional

8.4.20

Thank you for working to look after us in these difficult times. Stay safe and well

14.4.20

So thoughtful at this very difficult time.  Exactly as usual, reassuring

14.4.20

It is my usual answer as I believe Orchid House surgery is excellent apart from waiting times.

15.4.20

very safe

20.4.20

Very good practice. Excellent observation of distancing being used.

20.4.20

Efficiency. Good care . Friendly and competent staff .

21.4.20

Because they do what they have to do well.

21.4.20

Polite and efficient as always

22.4.20

Good professional services even wearing ppe with a good sense of humor

23.4.20

Brilliant and very professional staff

23.4.20

They are always helpful and in this crisis they are organised very well to keep the safe distancing

23.4.20

Good information given

23.4.20

Great service, lovely staff, amazing team, what a lovely time!

23.4.20

Sorry meant 1

23.4.20

Because their excellent at the job x

23.4.20

Everything was well managed in the light of the covid pandemic

24.4.20

I felt safe and supported thank you all

24.4.20

[1/2] 'An unnecessary risk': Quoted from your web site, I am not comfortable

visiting your surgery to be shown B12 self-injection. Having been shown by my cons

27.4.20

[1/2] Declan has been extremely helpful and supportive despite lockdown restrictions.

He is very clear in his advice, considering what I tell him and the impro

27.4.20

Well done for the measures put in place for staff and patients.

27.4.20

[1/2] The main reason for the answer I gave was  because Declan gave me further good advice

regarding the problems I am having with my shoulder and suggested c

27.4.20

How the ease of my appointment was organised making my visit to the surgery safe and friendly

thank you.

27.4.20

Quick

29.4.20

Friendly and professional

29.4.20

FRIENDLY AND PROFESSIONAL SERVICE

29.4.20

Friendly efficient

29.4.20

Efficient precise instructions from receptionist to phlebotanist.

30.4.20

The nurse are friendly  warm and caring

30.4.20

Tracy was really good a d the nurse she had with her was very pleasant.  Thank you .

March 2020