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Dementia
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Friends and Family Test

 

July 2019

 

 

1.7.19

It's a good surgery

1.7.19

Dr Every always on time and has a very pleasant manner.

1.7.19

Great service - didn't wait long

1.7.19

Efficient

1.7.19

Quick, friendly and on time

1.7.19

Always very welcoming and efficient.

1.7.19

Great services

1.7.19

All was good

1.7.19

bloods taken. Painless and efficiently.

1.7.19

Very helpful once an appointment has been made

1.7.19

Although my appt was running late I still got the attention I needed.

1.7.19

On time and great doctors

1.7.19

Appt.was on time and v.efficient.

2.7.19

Friendly, helpful staff who care about their patients

2.7.19

Can't do enough to please

3.7.19

Tracy the Phlebotomist is very pleasant and does not deal in pain, thankfulness

3.7.19

All good n friendly

3.7.19

Polite friendly professional nurse

3.7.19

Precription not ready despite ordering online last Friday

3.7.19

Friendly professional treatment

3.7.19

Very thourough examination , based on previous treatment, & precise forward going , necessary treatment expected

3.7.19

Very nice Dr.

3.7.19

They have an excellent and friendly team.

3.7.19

always friendly, professional and experienced

3.7.19

Very good service all round.

3.7.19

Very friendly and I felt that I was listened to.

4.7.19

I have always been happy with the treatment I've received

4.7.19

good service

4.7.19

Excellent care  always nice staff and confidence in the surgery

4.7.19

I have only joined the practice as a patient very recently ... I have genuinely been so impressed and thankful for the care and service that I have received .

4.7.19

Successful

4.7.19

It was a blood test

4.7.19

I have always been satisfied with all my treatments.

5.7.19

Always helpful, kind, understanding and polite. Thank you.

5.7.19

Quick efficient service

5.7.19

Professional and helpful

5.7.19

Effecient friendly brilliant surgery

5.7.19

Good service

5.7.19

[1/2] I always find the receptionist an the doctor will go out of the way to help I've always been able to get appointments even at short notice an even if it'

5.7.19

I was seen straight away

5.7.19

Friendly, informative and care about your patients.

8.7.19

Doctor davenport was very pleasant and made me feel very comfortable as my last doctor was very rude

8.7.19

Very good Dr ( Davenport) all the reception staff r approachable and courteous

8.7.19

I'm extremely happy with the care and service i receive from all at the surgery - thanks

8.7.19

Because I was treated with respect

8.7.19

Not long to wait, phlebotomist very pleasant and efficient

8.7.19

Very good service!

8.7.19

Good service and medical treatment .

8.7.19

I think you're doing your job correctly so one needs to be well supported

8.7.19

Have helped me so much over the years, and I never have any problems getting to see my Doctor. Always Understanding and helpful.

9.7.19

Nurse Ali was the coffee extremely helpful and patient

9.7.19

Efficient and friendly

9.7.19

Prompt and efficient service.

9.7.19

Dr Grana is an excellent GP

9.7.19

Perfect treatment.

9.7.19

The nurse I saw showed me great care and had empathy for my worries. I was very impressed with the information that was given.

9.7.19

See last message

9.7.19

Excellent service, friendly Drs and Nurses but never get in on time

9.7.19

Very helpful  and professional staff

9.7.19

It's a great practice with good doctors

9.7.19

On my visit yesterday, Dr Beale was so efficient, & very kind & courteous.

9.7.19

Very good advice given.  Listened well & patient.

9.7.19

Good staff clear information and advice

9.7.19

Dr Every was excellent

10.7.19

Pleasant and efficient and provided the consultant's treatment despite NHS guidelines.

10.7.19

Nice clean surgery, went in on time to see doctor and as allways made to feel comfortable by gp, reception staff lovely as well.

10.7.19

Great on timing and text before. Good service

10.7.19

Excellent service

10.7.19

I had a meaningful and purposeful consultation about how I feel in my body in the short time allowed.

10.7.19

Always friendly and I feel listened to

10.7.19

Very satisfied with all concerned

10.7.19

Peaceful and relaxing waiting room and caring professional doctor

10.7.19

Quick swift appointments obtained when I called which is great. Doctors are kind and listen and helpful.

10.7.19

I have the best doctor. Doctor mark every

10.7.19

Seen very quickly, also extremely sympathetic.

11.7.19

[1/2] Have requested a med cert 3 times now and although told ok still has not been issued. 3 wasted trips to surgery. Last repeat prescription took 2 weeks to

11.7.19

First class service.

11.7.19

Dif to get an opointment

11.7.19

Quick , efficient , courteous treatment. Feel cared for.

11.7.19

Appointments are on time and usually available

11.7.19

Because you care, you are patient and I always feel welcome.

11.7.19

Staff and doctor very amicable and cheerful

11.7.19

Good courteous attention to patients needs.

11.7.19

Prompt treatment, helpful staff.

11.7.19

Friendly staff, quality service

11.7.19

Best service you can get

11.7.19

Excellent caring conversation with the doctor.

12.7.19

Brilliant doctors

12.7.19

A very approachable and understanding doctor in Dr Every

12.7.19

Excellent staff

12.7.19

On time/friendly/understanding

12.7.19

[2/2] ard House Sugery.We have just moved over here from SA and connected with our new Doctor.  He's very nice.

12.7.19

Friendly and polite staff and doctors

12.7.19

Everybody always so pleasant and helpful

12.7.19

[1/2] 1. Meeting with clinical pharmacist Dee; she was knowledgeable , clear, thorough; allowed a full 30 mins so not rushed. 2. As always reception staff plea

12.7.19

Just did

12.7.19

Efficient and friendly.

12.7.19

treatment explained well

12.7.19

Ali provided a friendly, professional service.

12.7.19

Stupid question

15.7.19

Quick response time, good service and advice,

15.7.19

Good consultation

15.7.19

Extremely likely

15.7.19

Great personal patient service.

15.7.19

Met new nurse practitioner today Tracy very nice lady will be an asset to all in the practice

15.7.19

Polite, helpful staff. Clean surgery.

15.7.19

Liz the practice nurse was great

15.7.19

Always get great support

16.7.19

Helpful reception staff

16.7.19

Efficient, thorough and on time

16.7.19

Excellent Service

16.7.19

Everyone is so helpful .

16.7.19

Always caring and supportive, not only to , but also to me. Up to date with everything that is on going with his problems. Can't thank you enough.

16.7.19

Slight delay beyond appointment time

16.7.19

The doctor was very nice but a very long wait to see him when you weren't feeling very well

17.7.19

[2/2] t date.

17.7.19

Quick efficient service , friendly.

17.7.19

As mentioned, excellent service from the doctor!

17.7.19

Lovely staff great  Drs

17.7.19

Gentle, attentive reception staff. Very quick to get appointment with Dr. Dr easy to talk to. Thanks.

17.7.19

Because all of the staff and services provided are excellent.

17.7.19

Always a choice of GP to be seen by if not an urgent appointment.

18.7.19

Clear information

18.7.19

Long wait to get through to make appointment, then long wait after appointment time

18.7.19

Because they do what they have to do well.

18.7.19

I saw liz and she was fantastic and is going to be a huge loss when she leaves

18.7.19

Excellent service.

18.7.19

Efficient

18.7.19

Good staff

19.7.19

Helpfulness of the doctor.

19.7.19

Waiting times both on phone and rooms still long

19.7.19

The 2 ladies I saw were kind and considerate.

19.7.19

Orchid house surgery is very good,because all the staff is thoughtful,caring and conciderate.

19.7.19

Everything I find is very efficient.  The staff are very friendly and pleasant. Thank you.

22.7.19

Unhurried and patient and thorough

22.7.19

Ease of making an appointment

22.7.19

Sorry no as u ask me the same question every time I visit the surgery and my answer is always the same.
I would rather u didn't send such texts to me any more.

22.7.19

Helpful in explaining the situation!

22.7.19

Excellent nursing

22.7.19

Nurse Practitioner is just amazing. Always so reassuring, so knowledgable and very informative. Will be sad to see her go.

23.7.19

Quick efficient appointment

23.7.19

Efficient appointment on time

23.7.19

Courteous, prompt, accommodating, welcoming

23.7.19

Every visit seems to be thoro and punctual

23.7.19

Effective treatment and timely text reminder.

23.7.19

Dr Grana very helpful, unrushed and positive during my appointment. Thank you.

23.7.19

Dr Every was professional, helpful, and efficient

23.7.19

Excellent physiotherapist xx

23.7.19

They are friendly, and efficient

23.7.19

[1/2] I saw Liz who unfortunately is retiring, with breast pain and she has referred me to RBH to see the breast team which whilst a bit scary, has put my mind

24.7.19

Friendly service

24.7.19

Efficient , on time and thorough. Very pleasant nurse.

24.7.19

Good friendly service

24.7.19

Fast and efficient service and friendly

24.7.19

Despite occasionally having admin and communication problems everyone tries their best to be both pleasant and understanding.

24.7.19

Very Satisfied with the advice and help Dr Balachandran gave me

24.7.19

All staff very helpful and friendly,  dr balachandra is exceptional!  Very helpful and so understanding.

24.7.19

Everyone is welcoming and helpful. The online service is so useful and time saving.

25.7.19

No reason

25.7.19

Very efficient and friendly

25.7.19

Dr Grana was very professional and knowledgeable and gave me all the time I needed to discuss my health. Thank you.

25.7.19

Excellent doctors easy to get an spot

25.7.19

[2/3]  cut off. Really unsatisfactory and then told there are no appointments for 2 weeks or ring again at 8.30. So I try to avoid seeing the doctor as much as

25.7.19

Fantastic service lovely doctor as always. Feeling very listened to.

25.7.19

Requests dealt with as close to patient requirements as possible.

25.7.19

Very good standard of care and a genuine interest in the patient understanding their condition.

25.7.19

Cannot fault the first class treatment mum & all our family received even with the huge work load they have to deal with.

26.7.19

The physiotherapist I saw made me feel at ease and explained everything in detail

26.7.19

Explained problem to Receptionist who offered same day appointment.
Very relieved to get much needed antibiotics.  Good service.

26.7.19

The service

26.7.19

Very professional, knowledgeable and helpful assistance and advice

26.7.19

Professional and friendly staff

26.7.19

Easy to talk to and listened, thorough and looked after. Stepping stones to help and diagnosis.

26.7.19

Very efficient

26.7.19

Caring, professional treatment

26.7.19

Friendly and efficient

26.7.19

Nice people. Always very punctual

29.7.19

Too many people - surgery needs to  close to new applications - new housing developments should not be covered.

29.7.19

Appointment on time and saw my doctor

29.7.19

Friendly knowledgeable staff

29.7.19

Dr Balachandra always very helpful and gets results.

29.7.19

Efficiency

29.7.19

Was able to see some quickly tn put my mind at rest thankyou

30.7.19

Every visit made I always have to wait over an hour and have to leave work and make up time and normally nobody waiting in waiting room other than me

30.7.19

No issues good timescale and on time

30.7.19

i am very impressed. very good service . always can recommend

30.7.19

Seen quickly - very efficient

30.7.19

Friendly, helpful, listeners

30.7.19

Normally give a 1 but appt was over 20 mins late

31.7.19

i did complete the survey yest !!

31.7.19

The staff always appear friendly and helpful

31.7.19

Appointment running to time, Dr very approachable, friendly and polite.

31.7.19

Efficiency

31.7.19

Little waiting time and friendly efficient service

31.7.19

Friendly, professional, compassionate, efficient. What more could you ask for?

31.7.19

Best doctors in area

31.7.19

Always helpful and friendly

31.7.19

The nurse was lovely, friendly, efficient, explained everything to me, gave me advice and invited me back in 3 months to retest.

31.7.19

Always treated courteously and kindly. No complaints.

31.7.19

Julia in reception is amazing and my doctor was also lovely and great

31.7.19

Quick and efficient service

 

Excellent surgery. One constructive comment, the waiting room is airless and uncomfortable in the warm weather.

 

Every one is friendly

 

June 2019

 

 

3.6.19

Seen quickly by the doctor on triage duty after a telephone conversation. Consultation informative and very helpful

3.6.19

Kind staff and doctors

3.6.19

Because the  phlebotomist was very friendly and efficient.

3.6.19

Surgery was running early, diagnosis and prescription were swift and efficient.

3.6.19

Quick on time and hopefully resolved issue with antibiotics . I guess it should be a 2 really though I had to wait three working days for the appointment

3.6.19

Great service great response great team

3.6.19

I would have thought my answer was quite easy to understand. Most people I see already attend Ferndown Medical Centre. End of conversation.

3.6.19

Clear, helpful, proactive.

4.6.19

Painless blood test, made to feel at ease

4.6.19

[1/2] Not happy about the fact that if I book in 10 min late I'm DNS but if you are 15 mins late it's ok. Now I'm not unreasonable- I understand that appointme

4.6.19

All ok

4.6.19

I was very pleased with my consultation.

4.6.19

As always very satisfied with help I receive

4.6.19

Nurses are always pleasent.
Still not enough reception staff though - always long queues.

4.6.19

The surgery is run most efficiently so drsrrbrs too mArks

4.6.19

Very good dealings with reception for repeat prescriptions. Timely and efficient blood test.

4.6.19

Dr treated me in a professional manner

4.6.19

[1/3] Excellent doctors but the problem is accessing them.  Almost impossible to book appointments unless one can spend literally hours repeat 'phoning and the

4.6.19

I received an excellent service at my app on 4.6.19 with Rob the practice nurse. He was very kind and patient

4.6.19

Got an appointment within 24 hours, was also seen on time & dealt with in a pleasant & welcoming manner

4.6.19

[1/2] Had physio appt but all shut up for training physio  rang today 6 june to say i had missed my appt and she had been looking for me i was at the surgery a

5.6.19

Quick and efficient

5.6.19

Because of the good and helpfulness of staff when needed.

5.6.19

Although ring on the day promoted the phones are engaged for so long that once you through all the appointments are gone.

5.6.19

Quickness and ease of booking to see GP and then pretty much immediate X-ray and blood test so I couldn't have expected better care to be honest. Many thanks

5.6.19

Very impressed with the care from Dr Beale-thank you

6.6.19

Nurse was brilliant

6.6.19

Everyone very pleasant, not always 100% efficient but problems always rectified.

6.6.19

Good appt.  Always worth going and reassured by visit.  Why go anywhere else?  I appreciate all the work you all do. 

6.6.19

[2/2] did  -  thank u so much,

6.6.19

Dr Every

6.6.19

Doctor very comforting/understanding and re-assuring. Also good plan of action made.

6.6.19

[2/7] at are booked at a specific time are never met. I understand there are overruns, but to book an appointment two weeks in advice and still waiting to see

6.6.19

Dr Every is an excellent go

6.6.19

[1/2] I tried to get an appointment via the phone waited 10 mins then got told to hang up , so I visited the surgery to be told no spaces were left , then had

6.6.19

Great knowledge very friendly

6.6.19

The Doctor was very understanding of my needs and helped a lot

6.6.19

Very pleased with the surgery!

6.6.19

Vanessa provided helpful advice and practical tips to help manage my injury

7.6.19

Excellent service from Dr Grana

7.6.19

Receptionist & gp's  are always very helpful

7.6.19

Punctual, with pleasant efficient staff.

7.6.19

The nurse was calming and very  polite

7.6.19

Waited 25mins after my appointment time before being seen

7.6.19

Professionalism and efficiency

7.6.19

Very positive consultation with Dr Every. Helpful reception staff.

7.6.19

Efficient, helpful and respectful

10.6.19

Lovely staff very friendly and professional

10.6.19

[2/2]

10.6.19

Prompt appointment times and excellent medical care.

10.6.19

[1/2] I have been very happy with the services I have received since I became a patient more than five years ago.
I seem to receive the same question after eac

10.6.19

Because I've always had good professional service every time I've attended the surgery

11.6.19

Excellent doctor and reception staff. Well run surgery.

11.6.19

Friendly team

11.6.19

Ms Randall was polite and efficient.Made you feel at ease

12.6.19

Friendly , timely professional service

12.6.19

BEST doctors around Ferndown

12.6.19

Seen on time

12.6.19

I'm new to the surgery .  Was seen on time , Doctor very friendly and helpful . Would definitely recommend

12.6.19

Good communication from the nurse.

12.6.19

[1/2] Hi most of the time i had agood appointment with the doctors I see I was very scared to come out today but doctor make me feel much better i loved who i

12.6.19

I got an appointment when I wanted and was seen very quickly

12.6.19

I had to wait 30 mins for my appointment with Tracey.  An apology would have been nice but it wasn't forthcoming.

12.6.19

Friendly service

12.6.19

The nurse who did my smear was SO lovely - really put me at ease.

12.6.19

Great staff & GPs. Always attentive

12.6.19

Surgery are always very helpful.

12.6.19

Excellent service as always and same day appt too.

12.6.19

Excellent service

12.6.19

Patient very understanding advice and treatment given by physio????

13.6.19

Quick and responsive service delighted in a friendly way

13.6.19

Dr Every is always extremely helpful

13.6.19

Liz who I saw today is extremely knowledgeable & reassuring

13.6.19

The doctors and receptionists are always good and ready to help.

13.6.19

Brilliant service

13.6.19

Access to a GP, efficient and polite staff.

13.6.19

I find the care and friendly mess. Very reassuring

13.6.19

Appointment was made online and I was seen on time.

13.6.19

Always very helpful and accommodating.

14.6.19

Friendly, professional, thorough.

14.6.19

Appointments never on time.

14.6.19

Good staff all round and not much hanging around...

14.6.19

Help staff good doctors.

14.6.19

Good staff

14.6.19

Sorry for delay main reason Very satisfied with the advice I was given

14.6.19

Polite staff members!

14.6.19

All the team are lovely from front reception to doctors

14.6.19

The excellent help we always receive.

14.6.19

Always very satisfied with the treatment I get& attention

14.6.19

Made the appointment on day, referral made by Doctor to take place within 2 weeks and blood test taken also on day. A speedy and efficient service. Thanks

14.6.19

Can never get through on the phones.

17.6.19

Friendly efficient always so helpful

17.6.19

I got a very quick appointment

17.6.19

I attended for a blood test. It was carried out at the agreed time in an efficient manner. Thankyou

17.6.19

All very helpful and Happy with outcome of visit

17.6.19

Very quick and efficient service very friendly and helpful doctors.

17.6.19

Very good service

17.6.19

Great doctors and receptionists

17.6.19

Kind and considerate dr

18.6.19

Professional and friendly service.

18.6.19

Efficient and pleasant nurse; didn't have to wait long; fully informed about vaccination.

18.6.19

The nurse I had today was very helpful and explained everything to me before giving me my injections.

18.6.19

Dr Beale was lovely and very understanding

18.6.19

Hard to make an apt and long wait

18.6.19

Very prompt responce to my call for assistance

18.6.19

Excellent post op care from the nurses.

18.6.19

Very professional and friendly staff

18.6.19

A very easy consultation. Dr Every was very friendly and inspired me with confidence.

18.6.19

An appointment was given to me the same day by a very pleasant receptionist

18.6.19

I find everyone very kind and helpful at orchid house Surgery.
Dr Balachandran is a very caring Dr .

19.6.19

Good service

19.6.19

Because, as usual, i was listened to & given excellent advice. Xx

19.6.19

[1/2] tried to put request in for 2 weeks told can't do that  I'm away from next Monday for 2 weeks  so had to do it today I  don't drive and walk into ferndow

19.6.19

Very friendly and reliable service.

19.6.19

Thorough examination

19.6.19

Kind efficiant doctors an staff

20.6.19

All staff very helpful and professional and always are kind which is important when you are feeling unwell

20.6.19

Friendly and helpful

20.6.19

Orchid house is usually a friendly practice and I have found you can always get to see a doctor or nurse when necessary or at least speak to one

20.6.19

Friendly helpful

20.6.19

Very nice and friendly doctor and receptionist.

20.6.19

Because I am satisfied with the service given.

20.6.19

I really like the dr. I feel like she really cares!

20.6.19

Very friendly and professional

20.6.19

Waiting time to see a doctor or a nurse for example to waiting time to see a nurse 25 minutes.

20.6.19

Very helpful staff

20.6.19

Polite professional friendly service

20.6.19

Nurse is so competent and called Dr when concerned

20.6.19

Like Dr Grana

20.6.19

Very efficient treatment.

20.6.19

Very friendly and welcoming phlebotomist

20.6.19

Excellent service

20.6.19

Blood test pain free, but appointment 10 minutes late, even though it was the first one of the day

20.6.19

Appointment same day and great doctor

21.6.19

Visiting is always a pleasant experience.

21.6.19

The service is always reliable & efficient

21.6.19

Dr Grana was caring, asked lots of questions, listened and provided a suggested solution. He also took his time so I didn't feel rushed. Thank you.

21.6.19

wonderful staff and nurses

21.6.19

Good treatment. Nice Gp

21.6.19

The nurses in treatment room always pleasant and efficient

21.6.19

The staff on reception are very efficient and helpful. I have confidence with the doctors and the nurses. Brillant service from all involved .

21.6.19

Excellent service given by the whole practice,NHS at it's best.Thank you

21.6.19

Prompt response

21.6.19

Dr Every

21.6.19

Dr every has been very good to me and my family

21.6.19

Friendly knowledgable staff

21.6.19

Good service

21.6.19

Because the team is very efficient, very caring and nothing is too much trouble

24.6.19

[2/2] oo slow.

24.6.19

As usual a good service and friendly staff

24.6.19

Prompt, helpful, cheerful service.

24.6.19

Excellent.

24.6.19

I have been with the practise for 26yrs and it has served me well

25.6.19

Excellent staff. All services well run.

25.6.19

[1/3] The doctors at orchid house surgery are excellent. They are extremely helpful and I feel they listen to me. The receptionists are very caring too.

The o

25.6.19

Always friendly, helpful, and do their best to help with our ill health problems

25.6.19

Friendly and helpful staff

25.6.19

Always good service

25.6.19

The GP was extremely helpful

25.6.19

Running 30mins late not an issue for me, Excellent care once in and very thorough to listen and checking symptoms

25.6.19

I have found the surgery to be very effective and efficient

25.6.19

Pleasant staff and seen quickly.

25.6.19

On time service

25.6.19

[1/3] The receptionists are always very helpful and empathetic. Appointments are very punctual. Anyone I have ever had dealings with have always been really fr

25.6.19

Always helpful

25.6.19

[2/2] his surgery 100%.

26.6.19

Very helpful and pleasant nursing staff member called Karen ??

26.6.19

All staff at the surgery are excellent.

26.6.19

Because everyone is so helpful!

26.6.19

Because the nurse, Karen, was so kind helpful and understanding.

26.6.19

Nothing too much trouble. Always going the extra mile

26.6.19

On time, great service

26.6.19

Very pleasant and helpful visit

26.6.19

Because they have looked after me really well calling me for bloods etc

27.6.19

Polite,friendly,professional staff.Very good service given by all

27.6.19

Professional and user friendly service.

27.6.19

My treatment gives me independents

27.6.19

Nice, helpful staff, and an excellent GP Dr Balachandra

27.6.19

One particular doctor is very helpful and another is very friendly.

27.6.19

Excellent service friendly staff, great getting appointments when phoning in morning

28.6.19

Excellent  & professional service with a friendly smile and chat

28.6.19

Great Service

28.6.19

Efficient and professional.

28.6.19

jess was very friendly and efficient and obviously was good at her job

 

 

May 2019


 

01/05/2019

Efficiency

01/05/2019

Very happy with the professional and attentive Dr

01/05/2019

Caring and approachable

01/05/2019

I liked the Dr I saw, she listened to what I had to say

01/05/2019

VERY HELPFUL

01/05/2019

All the staff are friendly and helpful and puts patients at ease.

01/05/2019

Because I've always had brilliant service from you

01/05/2019

Helpful and pleasant people in reception

01/05/2019

Very friendly and professional atmosphere

01/05/2019

[2/2]  test already booked today which was on time & very quick.

01/05/2019

As always everyone very helpful . Thank you .

02/05/2019

Always have the best service

02/05/2019

I have just had a physiotherapy session and the physio was so understanding with regards my painful condition.

02/05/2019

On time, efficient & friendly

02/05/2019

Friendly staff and good doctors

02/05/2019

Very helpful consultation

02/05/2019

Friendly and efficient service.

02/05/2019

Great service

02/05/2019

Sister was very helpful

03/05/2019

Always helpful, polite and professional

07/05/2019

On time and friendly

07/05/2019

Excellent service

07/05/2019

The staff are excellent

07/05/2019

Lovely staff, always feel comfortable.

07/05/2019

Nurse friendly. Surgery clean and modern looking.

07/05/2019

Couldn't wish for a better surgery everyone is helpful and pleasant

07/05/2019

The Truth!

07/05/2019

[1/3]  initially when I phoned, I ask to see the  nurse. the receptionist, when hearing what was wrong recommended I saw a doctor.
 I am pleased I did. I saw d

08/05/2019

The doctors and staff are very helpful

08/05/2019

Short wait time for appointment, jab done with virtually no pain, caring nurse.

08/05/2019

[2/3] ence. The doctors are superb and always seem to care and have time even though I have no doubt they are very busy. We are really fortunate to have this P

14/05/2019

Courtesy, listening, & professional care. Thank you.

14/05/2019

The only reason that it wasn't a 1  was because it took me all day to get through on the telephone to make an appointment and didn't get through until 17:20.

14/05/2019

As always excellent treatment from the nurses especially Ali who we see regularly

14/05/2019

Seen promptly and phlebotomist was efficient and pleasant

14/05/2019

Appointment within 24hrs
On time.

14/05/2019

The nurses have prevented me from having a leg ulcer

14/05/2019

The doctors reassure you when you have any medical worries.

15/05/2019

Great easy service and friendly doctors and staff. I think we are really lucky to have this service in Ferndown.

15/05/2019

Lovely helpful friendly nurse

15/05/2019

[2/2] nly expected s nurse appointment  . Past times it had not been the case with getting through and the appointments availability.

15/05/2019

Have always been looked after well

15/05/2019

Was offered a solution to the problem

15/05/2019

Same as usual, all staff very helpful, patient and kind.

15/05/2019

Excellent  & professional service with a friendly smile and chat

15/05/2019

Always very kind and caring service from nurses and staff.

15/05/2019

A 1 service

15/05/2019

Seen early for my appointment. Treatment dealt with quickly and pain free. Ali was friendly and efficient.

15/05/2019

[1/2] Firstly I had to wait 45 minutes past my appointment time which I feel is not the best .
Secondly the doctor was only prepared to discuss one problem I

15/05/2019

Very good staff and drs

15/05/2019

[1/2] My appointment was the first after opening 08.30 but I was not seen until 08.48 of which the nurse did apologise for keeping me waiting, but always at th

15/05/2019

[1/2] Ali explained things clearly & she made me feel comfortable very es

16/05/2019

Because they are very good

16/05/2019

The physiotherapist as always was very helpful as are  everyone at orchid house surgery.

16/05/2019

Because all of the staff and services provided are excellent.

16/05/2019

I was very happy with my treatment, the physiotherapist could not have been more helpful. Excellent!

16/05/2019

Quick appointment, dr listened

16/05/2019

Friendly and helpful,

16/05/2019

Because they satisfy my every need. Brillant service at all times.

16/05/2019

Excellent and speedy care and their attention to detail

16/05/2019

I was dealt with on time

16/05/2019

Efficient

16/05/2019

Excellent service

16/05/2019

I was seen promptly and efficiently.

17/05/2019

Nurse who gave  b12  was very nice today nurse who did blood test  wasn't does not talk to you very bad as I am  worried  about what might be wrong

17/05/2019

It's a brilliant practice, don't want it getting oversubscribed!!! ??

17/05/2019

Despite dealing with the challenges of System one all the team were very helpful and caring.

17/05/2019

Good attentive care

17/05/2019

Usual excellent service, in early and out 1 min after the apt was due! Fab!

17/05/2019

Very good helpful service support.

17/05/2019

I find everyone very helpful and Dr Malachandran very kind and helpful.

17/05/2019

Professional

17/05/2019

[1/2] Even when you are not able to get a gp's appt the staff are amazing at helping to sort out any issues . Always going that bit extra to make sure you are

17/05/2019

Good advice and helpful doctor

17/05/2019

Hard to get an appointment when deemed necessary without a long wait.

20/05/2019

My appointment was at 8.30 am.  I turned up 5 minutes early and had to queue up outside.  I wasn't seen for my appointment until 8.37 am.

20/05/2019

Your staff and Drs and nurses always very polite and helpfull.

20/05/2019

Friendly and helpful ??

20/05/2019

Always professional

20/05/2019

Efficiently dealt with in a timely manner felt reassured

20/05/2019

Quick and pleasant

20/05/2019

It's a brilliant surgery, the facility's and availability of doctors is the envy of my works colleagues in Hampshire, they have to wait up to 5 days.

21/05/2019

Prompt, helpful service from receptionist through to doctor.

21/05/2019

Efficient service.

21/05/2019

[1/2] The Clinician team are brilliant, also the admin team. What let's this practice down is the telephone system. Trying to get through on your telephone sys

21/05/2019

All was ok

21/05/2019

Treatment was quick & Professional by a friendly Doctor.

21/05/2019

I was seen by the nurse practitioner and she was kind, sympathetic and well informed.

21/05/2019

From the time I arrived at the surgery, all went well. I find everyone friendly and helpful.

21/05/2019

Prompt and great advice and treatment from physio Vanessa

21/05/2019

Very efficient

21/05/2019

Happy with my consultation

21/05/2019

Professional

22/05/2019

Quickly understood my
Problem and discussed it
Satisfactorily

22/05/2019

Dr. Davenport is doing so much to help me. I feel that with this visit a lot of my problems could be solved.

22/05/2019

Very good service and carling

22/05/2019

I saw Fiona she was most helpful informative and gentle

22/05/2019

Excellent nurse Alison professional and friendly approach makes the visit  easier

22/05/2019

Very efficient on time app, and has really improved and helped my condition.

22/05/2019

Good service once you have the appointment does take a while to get through on the phone had to wait for 20 minutes

22/05/2019

Dr Davenport took time to listen to me and was very thorough.

22/05/2019

All staff and doctors are very politeandhelpfull

22/05/2019

Friendly and welcoming receptionists and very patient and caring GP. Thank you for making me welcome X

23/05/2019

Took the time to listen, and seems to care

23/05/2019

I was pleased to be able to get an appointment when I rang at 8.30 this morning.  Excellent service.

23/05/2019

Yes ring me

23/05/2019

All was fine but late! They're struggling with the new system

23/05/2019

[1/3] Mainly due to the problems getting a doctor's appt. Having to be outside the door at 8.30 opening time in order to stand a chance, almost impossible to g

23/05/2019

Excellent treatment

23/05/2019

Usually exceptional treatment. Today however, had to wait nearly 30 mins over appointment time for blood test.

23/05/2019

I have always been pleased with the service

23/05/2019

Because doctors nurses and the staff help me the best way that they can and are very helpful

23/05/2019

Seen promptly on tine! Treatment first class! Excellent as always!

23/05/2019

Thoughtful and on time and efficient

23/05/2019

Extremely likely

23/05/2019

I need to speak to the manager regarding this please.

23/05/2019

At least

24/05/2019

Professional, friendly

24/05/2019

Top stuff always, helpful, smiley people. Thank you.

24/05/2019

When I told the receptionist how high my BP was she asked me if was concerned about it.

24/05/2019

Good and effective service

28/05/2019

Always happy to help

28/05/2019

Very professional surgery

28/05/2019

I love how friendly the doctors of the surgery are and how my children are cared for in such a beautiful non judgemental way. Thank you

28/05/2019

Good service and on time

28/05/2019

Prompt attention

28/05/2019

Seen on time for the appointment.

28/05/2019

Very helpful. I am new to the practise so have to ask lots of questions.

28/05/2019

No room for complaint

28/05/2019

I  had to  wait  45 minutes after my appointment and then was unable to get an appointment via NHS Steps to  Health for counselling for several months

28/05/2019

Professional, No nonsense help.

28/05/2019

Nurse Karen Randall was extremely helpful and very professional and sorted out a minor admin matter very efficiently.

28/05/2019

[1/2] Always understanding, they give each patient time and never rush to get you out the door. This means your appointment may be late but would prefer that t

28/05/2019

Would have given a 1 but had to wait 45 minutes to see doc

28/05/2019

always outstanding quality of care throughout the whole practice

28/05/2019

Great service and efficient reception

29/05/2019

[1/2] I thank the receptionist , the nurses and the Doctors for the patients and understanding , everyone has got time for you nothing is to much trouble, than

29/05/2019

Appointment on time, brilliant friendly nurse, made blood test the easiest I've ever had.

29/05/2019

Because they do what they have to do well.

29/05/2019

Good service good advice great doctors.

29/05/2019

Nice staff

29/05/2019

The Doctor listens a d takes the time. Very understanding.

29/05/2019

Because the care is second to none and all staff are so professional and accommodating .

29/05/2019

As always, have been registered with Orchid House Surgery for 30years.
No complaints.

30/05/2019

Liz was thorough, patient and provided valuable reassurance

30/05/2019

Promt and very efficient and very caring

30/05/2019

As always the orchid house is very clean and relaxing and very well organised. Super pleased with this surgery.

30/05/2019

Mostly because your receptionist and Liz are always very helpful and polite.

30/05/2019

Was listened to with care and attention. Am being sorted out quickly. Everyone is always helpful and cheerful, and tries to help were they can.

30/05/2019

Fast, helpful and polite service.

30/05/2019

Always helpful

31/05/2019

The Doctor was lovely, patient and kind and gave me reassurance

31/05/2019

No real reason.we have always been happy .

31/05/2019

Prompt efficient and very polite service

31/05/2019

It's annoying