St. Marys Road, Ferndown, BH22 9HB
Telephone: 01202 897000
The surgery is currently closed. Please call NHS 111 or visit our Opening Hours web page for more options on what do when we are closed.
A Recap of Our April Wellness Event Protect yourself from serious lung infection May Bank Holiday Opening Hours New wayfinding signage at Bournemouth Hospital March Activity Update Total Triage – our new and improved appointment booking system. Meningitis B Update: Information for our Patients A Look Back at Our Recent Carers Event Spring COVID-19 Booster Clinic information Our new Total Triage appointment system Our Website is Getting a Refresh! Archive News
Online Services
Contact the Practice using SystmConnect between 8 am and 6.30 pm (excluding weekends and bank holidays) for:
* Get help with new or existing health problem
* Request a fit / sick note.
* Ask for a doctor’s report or letter
Access SystmConnect by following this link
Your SystmOnline Patient Access Account allows you to:
* Cancel booked appointments
* View and order your medications
* Access your medical record
* View and download test results
* Exchange messages with your GP practice
* View and download letters to and from your GP
* View and change your contact details
* Change the local pharmacy through which you receive prescriptions..
Access your SystmOnline Patient Account by following this link
Log in to your NHS account for:
* NHS App services
* National Booking System
* NHS 111 access 24 hrs a day
Access your NHS Account through the NHS website by following this link
SystmConnect our online GP consultation system
Once you have submitted your request, it will be reviewed by the practice (during surgery opening times).
- For new or existing health problems, you do not need to contact the surgery unless your symptoms change or worsen. Please note you may be signposted to alternative services, receive a message from reception, or be offered an appointment.
- For medication requests, please allow the usual 48-hour processing times. We will only contact you if there is an issue. Otherwise, your prescription will be sent to your nominated pharmacy.
- For sick/fit notes, you will be contacted once your fit note has been actioned. Fit note requests can be back-dated, but not future-dated, even over a weekend/bank holiday.
Don’t have a SystmOnline account?
If you do not have a SystmOnline account, you can register to book appointments, order repeat prescriptions, and view your records online.
How to register:
- Download the form: Online Services Registration Form (PDF)
- Complete your details: Fill out the form at home or collect a paper copy from our reception desk.
- Bring it to the surgery: Return your completed form to the reception desk in person.
What you need to bring:
To protect your medical records, we must verify your identity. Please bring one piece of photo ID with you, such as:
- A valid Passport.
- A photo Driving Licence.
Once we have checked your ID, we will give you your unique login details.
Try the NHS App
The NHS App is a simple and secure way to access health services on your smartphone or tablet. It is owned and run by the NHS, so your data is always safe.
What can you do on the app?
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Order repeat prescriptions: Send your request directly to your chosen pharmacy.
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View your records: See your GP medical record, including your latest test results.
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Manage appointments: View existing appointments or book new ones.
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Get medical advice: Check your symptoms or use NHS 111 online for urgent help.
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Find information: Search for trusted NHS advice on hundreds of conditions.
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Manage your choices: Update your preferences for organ and blood donation.
How to get started
You can download the app for free from the Apple App Store or Google Play Store.
Learn more about how the NHS App works
Do you or someone you know need in person help to get online?
If you or someone you know could benefit from learning more about how to get online, a Digital Champion can help.
Local Digital Champions are friendly and patient volunteers who are good at explaining computers, without using jargon. We have an enthusiasm for all things digital and look forward to the chance to show you how it works. If you bring along your device and questions, they will help.If you don’t already have a mobile device or computer, they can offer advice on how easy it can be to join the digital community. Your local Digital Champions offers FREE Digital Learning sessions by appointment at Ferndown Library on Tuesday and Wednesday mornings. To book a slot contact Ferndown Library, not the surgery. You can call 01202 874542, email ferndownlibrary@dorsetcouncil.gov.uk or pop into the Library to reserve a space.
