We welcome you as a patient to our practice and hope you will find this website helpful. It is intended to inform you of the services available and to help you get full benefit from them. As a practice, we wish to help you recover as rapidly as possible from any illness and help you avoid ill health by encouraging a healthy lifestyle.
Orchid House Surgery does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition. Nor will we discriminate on grounds of the perceived economic work or amount of work a patient is likely to generate by virtue of their clinical condition.
Although we are a group practice and patients are able to see any doctor, all patients have a named GP who is responsible for the overall care given by the practice. If you would like to know which GP is allocated to you, please ask at reception or at your next appointment.
Dr Elaine Davenport
Dr Mark Every
Dr Fran Graña
Dr Preethi Balachandran
Dr Stephanie Martindale
Ferndown Medical Centre
St Mary’s Road
Ferndown
Dorset BH22 9HF
Telephone 01202 897000
(Out of Hours) 111
Email orchid.house@nhs.net
(please note this email is for non urgent enquiries only and should not
be used to request an appointment or prescription)
Opening Hours
The surgery reception is open between 8.30am and 6.30pm on weekdays.
The surgery is closed on Saturdays, Sundays and public holidays.
We are however working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments are being held at Poole or Wimborne Hospital.
We also work in partnership with Livi, a GP service offering appointments via video consultation on your phone or tablet. Appointments are available 7 days a week, including evenings. Please ask a receptionist to book for you.
ALL CONSULTATIONS ARE BY APPOINTMENT.
Care Navigation (Signposting)
Your receptionist will ask for a brief outline of your problem when you call to make an appointment. We have several types of health care professionals working in the surgery so we can offer you more choice on the best health care professional to help you. By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means that you are seen by the Clinician that is best placed to manage your clinical problem.
These healthcare professionals include:
Advanced Nurse Practitioner
Clinical Pharmacist
Paramedic Practitioner
Social Prescriber
First Contact Practitioner
Pharmacy Technician
ACCESSIBLE INFORMATION
Do you have any specific communication needs that we need to be aware of?
Do you need……
Non-Standard Print/Large or Easy type?
Braille or Audio?
To use the hearing loop?
Language Interpreters?
British Sign Language interpreters?
Deafblind manual interpreters?
Picture Guides?
Please let a member of the team know of your requirements so that we can ensure effective communication with you.
Be curious and act against child neglect
Click here to download information on how to spot the signs of child neglect and who to contact if you have concerns.
Help Us To Help You
Please help us to help you and other patients by clicking on the link below and leaving us a review on NHS Choices. Thanking you in anticipation, The Doctors and Staff at Orchid House Surgery
PLEASE CLICK HERE
Dorset CCG
Dorset CCG is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address:
Dorset CCG
Vespasian House
Barrack Road
Dorchester
DT1 1TS.
Telephone: 01305 368900
Fax: 01305 368947
Web site address: www.dorsetccg.nhs.uk