• Welcome to The Orchid House Surgery

    We are currently accepting new patients

    Orchid House Surgery
  • National Data Opt-Out

    Information about how your care you receive is shared, in a secure system, by healthcare staff to support your treatment and care, and how you can Opt-Out if you wish.

    More Information
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  • Covid-19 Measures after 19th July

    Covid Prevention measures will continue at the surgery after 19th July. Please continue to observe social distancing guidelines and wear a face covering when visiting the building.

    Continuation of covid measures after Jul 19th
  • Covid Vaccination Evidence

    Evidence of Covid vaccination status will be available on the NHS app from 17th May 2021, or by phoning 119 and requesting a letter.

    Please do not ask the surgery.

  • Online Services

    If you would like to register for online services, which allow you to book appointments and request medications online, please collect a registration form from our waiting room.
    PLEASE NOTE BOOKING APPOINTMENTS ONLINE HAS CURRENTLY BEEN SUSPENDED DUE TO THE CURRENT COVID-19 SITUATION, you are still able to arrange appointments by telephoning the surgery and request medications online.

    Doctor using a computer
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Dementia (PDF, 1.5MB)
It's Your Practice (PDF, 1.7MB)
Call 111 - When it is less urgent than 999



If you have received paperwork to access our online services please click the link here

Please be assured that the surgery is operating as normal. Online booking is currently suspended but appointments can be booked by telephone. If you think you may be at risk of Covid 19 infection OR have symptoms of cough or fever, please use the 111 website in the first instance at https://111.nhs.uk/service/covid-19 and ONLY telephone the surgery for an appointment if advised to do so by NHS 111.
Or alternatively use our e-consult service for non-urgent advice from our GPs https://orchidhousesurgery.webgp.com/

Welcome To Orchid House Surgery

Click here for information on our latest CQC report.

Care Quality Commission

Be curious and act against child neglect

Click here to download information on how to spot the signs of child neglect and who to contact if you have concerns.

We welcome you as a patient to our practice and hope you will find this website helpful. Please read it carefully. It is intended to inform you of the services available and to help you get full benefit from them. As a practice, we wish to help you recover as rapidly as possible from any illness and help you avoid ill health by encouraging a healthy lifestyle.

Orchid House Surgery does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition. Nor will we discriminate on grounds of the perceived economic work or amount of work a patient is likely to generate by virtue of their clinical condition.

Although we are a group practice and all patients are able to see any doctor here all patients do have a named GP on registering who is responsible for the overall care given by the practice, if you would like to know which GP this is please ask at reception or at your next appointment.

Dr Elaine Davenport
Dr Mark Every
Dr Fran Graña
Dr Preethi Balachandran
Dr Issabella Beale

Ferndown Medical Centre
St Mary’s Road
Dorset BH22 9HF

Telephone 01202 897000

(Out of Hours) 111

Email orchid.enquiries@dorset.nhs.uk
(please note this email is for non urgent enquiries only and should not
be used to request an appointment or prescription)

Our Appointment System

Dear Patients

We have recently changed the way we triage on the day urgent calls but rest assured that if we aren't able to offer you an on the day appointment or you aren't able to take a call from our on call Doctor we are able to offer a small amount of alternative GP appointments at local hospitals such as, Wimborne, Poole and Bournemouth.

Normal pre bookable appointments remain the same.

The GP Forward View (GPFV) identified 10 High Impact Changes that GP Practices could adopt to help release capacity for their doctors and allow them more time with their patients. 

Active Signposting is one of the 10 High Impact Changes.  Across Dorset CCG practices we are implementing the “Care Navigation Training Programme”  having trained our receptionists and clerical staff; to help patients  identify  the most appropriate place for their care.  This means you will notice your receptionist asking you for a brief outline of your problem when you call to make an appointment. Through this specialist care navigation training, the practice team will be able to offer you more choice on who the best health care Clinician may be in the practice and also help direct you to get to the right health Clinician fast. Receptionists will never offer clinical advice or triage; this new way of working is about offering the choice to see other specialists in the practice team. If they have the expertise to deal with the problem; it will often be quicker and you may not need to see the GP each time.

We have several other practitioners working in the surgery alongside the GPs.  Advanced Nurse Practitioner Tracy Dominey who specialises in Women’s health and minor ailments. Clinical Pharmacist Dee Loughman who deals with medication related issues and reviews. Paramedic Practitioner Wendy Woolgar and ECP Jackie Windsor who undertake a lot of home visits and minor ailment reviews.

By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP.  More importantly though,  it means that you are seen by the Clinician that is best placed to manage your clinical problem. The choice is always yours though and you will never be refused a GP appointment but we hope that next time you contact your GP and speak with the receptionist you will see the value of seeing another health Clinician if they are able to help.


Hello Patients,
Do you have any specific communication needs that we need to be aware of?

Do you need……
Non-Standard Print/Large or Easy type?
Braille or Audio?
To use the hearing loop?
Language Interpreters?
British Sign Language interpreters?
Deafblind manual interpreters?
Picture Guides?

Please let a member of the team know of your requirements so that we can ensure effective communication with you.

It's your practice. A patient guide to GP services

Help Us To Help You

Please help us to help you and other patients by clicking on the link below and leaving us a review on NHS Choices. Thanking you in anticipation, The Doctors and Staff at Orchid House Surgery


Opening Hours

The surgery reception is open between 8.30am and 6.30pm on weekdays.
The surgery is closed on Saturdays, Sundays and public holidays.

We are however working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments are being held at Poole Hospital.


Dorset CCG

Dorset CCG is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address:

Dorset CCG
Vespasian House
Barrack Road
DT1 1TS.
Telephone: 01305 368900
Fax: 01305 368947
Web site address: www.dorsetccg.nhs.uk

Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Practice News
Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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