• Livi GP Service

    We are pleased to work with teh healthcare company Livi to provide you with GP appointments via consultation from your mobile phone or tablet.

    For further details visit www.livi.co.uk/

    More Information
  • CLOSED for Staff Training

    The Surgery is CLOSED on Tuesday 25th January from 3.30pm due to staff training.

  • Covid Booster Update

    We will be offering extra covid booster appointments at St Leonards from 20th December.  Invitations will be sent from 18th December. For more info please click below

    More Information
    Covid Booster Update
  • Please choose the right healthcare service in Dorset

    Please choose the right healthcare service in Dorset

    NHS services in Dorset continue to be under extreme pressure.

    More Information
  • Welcome to The Orchid House Surgery

    We are currently accepting new patients

    Orchid House Surgery
  • Online Services

    If you would like to register for online services, which allow you to book appointments and request medications online, please collect a registration form from our waiting room.
    PLEASE NOTE BOOKING APPOINTMENTS ONLINE HAS CURRENTLY BEEN SUSPENDED DUE TO THE CURRENT COVID-19 SITUATION, you are still able to arrange appointments by telephoning the surgery and request medications online.

    Doctor using a computer
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Dementia (PDF, 1.5MB)
It's Your Practice (PDF, 1.7MB)
Call 111 - When it is less urgent than 999



If you have received paperwork to access our online services please click the link here

Please be assured that the surgery is operating as normal. Online booking is currently suspended but appointments can be booked by telephone. If you think you may be at risk of Covid 19 infection OR have symptoms of cough or fever, please use the 111 website in the first instance at https://111.nhs.uk/service/covid-19 and ONLY telephone the surgery for an appointment if advised to do so by NHS 111.
Or alternatively use our e-consult service for non-urgent advice from our GPs https://orchidhousesurgery.webgp.com/

Welcome To Orchid House Surgery

We welcome you as a patient to our practice and hope you will find this website helpful. It is intended to inform you of the services available and to help you get full benefit from them. As a practice, we wish to help you recover as rapidly as possible from any illness and help you avoid ill health by encouraging a healthy lifestyle.

Orchid House Surgery does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition. Nor will we discriminate on grounds of the perceived economic work or amount of work a patient is likely to generate by virtue of their clinical condition.

Although we are a group practice and patients are able to see any doctor, all patients have a named GP who is responsible for the overall care given by the practice. If you would like to know which GP is allocated to you, please ask at reception or at your next appointment.

Dr Elaine Davenport
Dr Mark Every
Dr Fran Graña
Dr Preethi Balachandran
Dr Stephanie Martindale

Ferndown Medical Centre
St Mary’s Road
Dorset BH22 9HF

Telephone 01202 897000

(Out of Hours) 111

Email orchid.house@nhs.net
(please note this email is for non urgent enquiries only and should not
be used to request an appointment or prescription)

Opening Hours

The surgery reception is open between 8.30am and 6.30pm on weekdays.
The surgery is closed on Saturdays, Sundays and public holidays.

We are however working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments are being held at Poole or Wimborne Hospital.

We also work in partnership with Livi, a GP service offering appointments via video consultation on your phone or tablet.  Appointments are available 7 days a week, including evenings.  Please ask a receptionist to book for you.


Care Navigation (Signposting)

Your receptionist will ask for a brief outline of your problem when you call to make an appointment. We have several types of health care professionals working in the surgery so we can offer you more choice on the best health care professional to help you. By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP.  More importantly though, it means that you are seen by the Clinician that is best placed to manage your clinical problem. 

These healthcare professionals include: 

Advanced Nurse Practitioner

Clinical Pharmacist

Paramedic Practitioner

Social Prescriber

First Contact Practitioner

Pharmacy Technician 

Do you have any specific communication needs that we need to be aware of?

Do you need……
Non-Standard Print/Large or Easy type?
Braille or Audio?
To use the hearing loop?
Language Interpreters?
British Sign Language interpreters?
Deafblind manual interpreters?
Picture Guides?

Please let a member of the team know of your requirements so that we can ensure effective communication with you.

It's your practice. A patient guide to GP services

Be curious and act against child neglect

Click here to download information on how to spot the signs of child neglect and who to contact if you have concerns.

Help Us To Help You

Please help us to help you and other patients by clicking on the link below and leaving us a review on NHS Choices. Thanking you in anticipation, The Doctors and Staff at Orchid House Surgery


Dorset CCG

Dorset CCG is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address:

Dorset CCG
Vespasian House
Barrack Road
DT1 1TS.
Telephone: 01305 368900
Fax: 01305 368947
Web site address: www.dorsetccg.nhs.uk

Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Practice News
Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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