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Welcome To Orchid House Surgery

Be curious and act against child neglect

Click here to download information on how to spot the signs of child neglect and who to contact if you have concerns.

We welcome you as a patient to our practice and hope you will find this website helpful. Please read it carefully. It is intended to inform you of the services available and to help you get full benefit from them. As a practice, we wish to help you recover as rapidly as possible from any illness and help you avoid ill health by encouraging a healthy lifestyle.

Orchid House Surgery does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition. Nor will we discriminate on grounds of the perceived economic work or amount of work a patient is likely to generate by virtue of their clinical condition.

Although we are a group practice and all patients are able to see any doctor here all patients do have a named GP on registering who is responsible for the overall care given by the practice, if you would like to know which GP this is please ask at reception or at your next appointment.

Dr Elaine Davenport
Dr Mark Every
Dr Fran Graña
Dr Preethi Balachandran

Ferndown Medical Centre
St Mary’s Road
Dorset BH22 9HF

Telephone 01202 897000
Emergencies (During Surgery Hours) 01202 872210
(Out of Hours) 111
Fax 01202 897888

Email orchid.enquiries@dorset.nhs.uk
(please note this email is for non urgent enquiries only and should not
be used to request an appointment or prescription)

29th June 2018 – Dr Jenkins Retirement

Dear Patients

This June our Senior Partner Dr Neale Jenkins will be retiring after 27 Years here at Orchid House L

We are sure you would all like to wish him well for a long and happy retirement. We will have a memory book out in the waiting room nearer the time if you would like to leave him a personal message.

We are very pleased to say that Dr Balachandran will be taking on Dr Jenkins partnership and patient list.

We are hoping to employ a replacement salaried GP, although you may have heard that GP’s are very hard to find these days so we are also employing another Paramedic and a Clinical Pharmacist to help with the workload. This will mean a change to the way we triage on the day urgent calls but rest assured that we will be working hard to ensure that you are able to see a Clinician if required on the day.

Normal pre bookable appointments will remain the same. 


Hello Patients,
Do you have any specific communication needs that we need to be aware of?

Do you need……
Non-Standard Print/Large or Easy type?
Braille or Audio?
To use the hearing loop?
Language Interpreters?
British Sign Language interpreters?
Deafblind manual interpreters?
Picture Guides?

Please let a member of the team know of your requirements so that we can ensure effective communication with you.

Online Appointment Booking and Prescription Requests

We offer an online appointment booking service for routine doctors' appointments and blood tests. This also enables you to cancel or change an existing appointment. If you would like to be able to use this service, please complete a form in reception so we can give you your log-on ID, password and instructions on how to use the service. If you have been provided with your log on details click the following link to access the online appointments system:


If you are already signed up to book online appointments you are now also able to see and request your medications and view any allergies via this service, click the above link to login.


CQC Inspection Report 2015

Please CLICK HERE to download our CQC Inspection Report

Click here to view our 2015/2016 Patient Participation Group Report

Help Us To Help You

Please help us to help you and other patients by clicking on the link below and leaving us a review on NHS Choices. Thanking you in anticipation, The Doctors and Staff at Orchid House Surgery


Opening Hours

The surgery reception is open between 8.30am and 6.30pm on weekdays.
The surgery is closed on Saturdays, Sundays and public holidays.

We are however working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments are being held at Poole Hospital.


Dorset CCG

Dorset CCG is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address:

Dorset CCG
Vespasian House
Bridport Road
DT1 1TS.
Telephone: 01305 368900
Fax: 01305 368947
Web site address: www.dorsetccg.nhs.uk

Practice News

Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Your Neighbourhood Professionals. Just a Click Away! Need advice on your pension? Want to avoid unwanted tax implications? Contact a local financial adviser today Parley Cross Pharmacy Penn Lawnmowers Alchemy Health Clinic Digitone hearing Co Gorselands Nursing Home Brook View Nursing Home
Ferndown Medical Centre, St Mary’s Road Dorset, Ferndown, Dorset, BH22 9HF
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Your Neighbourhood Professionals. Just a Click Away! Need advice on your pension? Want to avoid unwanted tax implications? Contact a local financial adviser today Parley Cross Pharmacy Penn Lawnmowers Alchemy Health Clinic Digitone hearing Co Gorselands Nursing Home Brook View Nursing Home
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