St. Marys Road, Ferndown, BH22 9HB | Telephone: 01202 897000

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Friends and Family Reviews and Feedback

MARCH – 2024


01/03/2024 regarding recent appointment still waiting for it to happen was 10.40 now 12.43 . ???
01/03/2024 Would be more reassuring if someone came and looked at my foot to confirm what it was.
01/03/2024 On this occasion there was nothing I would change and I appreciate the time and care I was given.
01/03/2024 Nothing.
01/03/2024 No,prompt and efficient, thanks
01/03/2024 Nothing. It’s already perfect
04/03/2024 Excellent service with a smile and expertise. I could not ask for better or more prompt service from doctors medical staff or at the reception desk ,thankyou
04/03/2024 No change required
05/03/2024 Everything was fine, thanks
05/03/2024 Nothing
05/03/2024 It?s great so nothing to change, thank you
05/03/2024 No change
05/03/2024 Nothing great information
05/03/2024 It was on time.
06/03/2024 Nothing
06/03/2024 I was very close to the nurse as the room was rather small.
A large room would probably more suitable
06/03/2024 Nothing
06/03/2024 Communication
06/03/2024 No need for improvement
06/03/2024 No complaints everything was fine
06/03/2024 Nothing
06/03/2024 Nothing at all staff are lovely &put you at ease .
07/03/2024 Everyone was great
07/03/2024 Check instructions with sample test kits. Receptionist told me I had to add the time the sample was taken to the info on specimen tube but printed instructions  stated only to add the date the sample was taken. Also, not enough space to add all info
07/03/2024 There  are no changes necessary. My appointments were on time and the service I received was excellent. Thank you.
07/03/2024 Nothing. It?s perfect.
07/03/2024 It couldn?t have been any better.
07/03/2024 Shorter appointment booking with your specified Doctor.
07/03/2024 Orchid House Surgery is the best practice I’ve ever had. Fabulous staff steam and I hope you’re all proud of the wonderful service you provide, despite ever squeezed budgets.
07/03/2024 Am very happy with the nurse who took my blood sample but I’m not happy that it took nearly 3 weeks to get an appointment to have the bloods taken. I needed this 3 weeks ago!
07/03/2024 Great as it is.
08/03/2024 Nothing..I’m happy
08/03/2024 More availability of appointments
08/03/2024 I wouldn?t change anything. Blood test didn?t hurt at all
08/03/2024 For some reason not able to book my next blood test for 4weeks time .This has not happened before.
08/03/2024 The blood test required were not on the system so had to be checked.
08/03/2024 Nothing
11/03/2024 No improvement needed
11/03/2024 Nothing everyone was very friendly
12/03/2024 To not wait to long for appointment
12/03/2024 Absolutely nothing came in, checked in, sat down, 5 mins wait, called, blood taken and out 10 mins tops. Brilliant.
12/03/2024 Just a little more feedback from the various and many blood tests .
taken recently.
12/03/2024 The Orchid House practice provides an excellent service  in challenging times.
12/03/2024 No improvements
12/03/2024 Very efficient and friendly service. 10/10
12/03/2024 On time
12/03/2024 Always friendly staff
13/03/2024 Nothing. All good.
13/03/2024 Nothing
13/03/2024 No changes required.
13/03/2024 Call/feedback results of blood test whether there are concerns or not. This was a follow up blood test for me which turned out to be clear, but I had to ring to find that out.
13/03/2024 It is fine as it is now.
13/03/2024 None
13/03/2024 Nothing Thankyou.  Cannot fault the receptionists when calling or when I have an appointment. The nursing staff are excellent as are the Doctors.
13/03/2024 Perfect Thank You. We are really lucky to always recieve the first class service from all of the staff.
13/03/2024 Nil
14/03/2024 Nothing to change, I spoke to receptionist yesterday afternoon, was given an appointment this morning and had bloods taken at lunch time. Excellent service
14/03/2024 As I have a 3 monthly injection which requires me to phone the surgery two weeks before it to book a nurse it would be more efficient to allocate the nurse when I receive the note advising me of the next date
A win win for us both ?
14/03/2024 On-line booking
14/03/2024 Easier access to doctors.
14/03/2024 The service I receive is fantastic
14/03/2024 Not a thing
14/03/2024 No improvement needed
14/03/2024 Nothing it was the best as it always  is
14/03/2024 None
15/03/2024 I was 10mins late due to morning school traffic chaos.  So missed appointment & didn’t get seen.
15/03/2024 Running 10 minutes late. Could have warned me? Perhaps a display in the waiting area? Sent me a text?
15/03/2024 N/a it was just right
15/03/2024 Excellent very happy
18/03/2024 It was very good no changes required. The nurse was brilliant and put my mind at ease.
18/03/2024 Nothing thank you.
18/03/2024 More available appointments as had to call another time to book as no available dates.
18/03/2024 All good. Nothing to suggest. Thank you.?
19/03/2024 Try and keep to appointment times.
19/03/2024 Nothing the nurse was lovely.
19/03/2024 Seen on time excellent treatment no need from me to improve my experience
19/03/2024 No. I am very pleased with all my visits to the surgery. I am well looked after by Orchid House.
19/03/2024 Excellent care. No improvement necessary.
19/03/2024 Nothing
19/03/2024 more waiting chairs with side arms so those of us with mobility problems can get in and out of the chairs more easily.  many thanks
20/03/2024 Nothing, the service was amazing.
20/03/2024 Don?t change
21/03/2024 Ability to make appointments on line.
21/03/2024 Your team from reception to staff are lovely
21/03/2024 Nought
21/03/2024 OK but need help with getting ride of pain
21/03/2024 Your response to our recent illness was most appreciated and a vast improvement on previous experiences. Many thanks
21/03/2024 Nothing had blood test. As usual Josephine Taylor was on time & did blood test efficiently as she always does. Top marks.
21/03/2024 Nothing it was fine
21/03/2024 Nothing to change.
It?s all 5 star service.
21/03/2024 None in this instance – thank you.
21/03/2024 Nothing, everything went smoothly.
21/03/2024 Nothing , it was perfect, thank you !
21/03/2024 Nothing to improve. The practices nurses were wonderful! Thank you!
22/03/2024 No Nothing to change
22/03/2024 Can?t think of anything at the moment but my blood test was one of the best I have had
22/03/2024 All good care and treatment. 0
25/03/2024 I am a temp. Patient and found my aptmt perfect thankyou
25/03/2024 Nothing
25/03/2024 Best in the area. Can?t better the treatment.
25/03/2024 Nothing
25/03/2024 No all good
25/03/2024 No change needed
25/03/2024 To be able to see a Doctor quicker of your choice. Overall a very pleasant and helpful Surgery.
27/03/2024 They said at reception that they had no record of my blood test. But had sent me a text reminder of the blood test.. honestly what a mess. Also having problems with the correct medication for my daughter. Absolute nightmare
27/03/2024 If l could see someone within a week would be better thanks
27/03/2024 Make it easier to get a dr appointment
28/03/2024 Visitors. Parking on disabled parking spaces without blue badges
28/03/2024 No change needed
28/03/2024 I had to cancel my appointment  at short notice via sms  due to ill health  so I hope that my cancellation  was realised before I was due to be seen.
28/03/2024 I have no problem with Orchid House Surgery, the Doctors and staff are all very professional. Sometimes you have to wait a long time to speak to somebody, but I appreciate how hard it is for the NHS at the moment.
28/03/2024 I wouldn’t change a thing. Perfect treatment.
28/03/2024 Nothing to improve!
28/03/2024 Being able to get appointments quicker
28/03/2024 Nothing!! ??
28/03/2024 Perfectly happy with both my visits today
28/03/2024 Wouldn?t change anything, lovely nurse and on time thank you
28/03/2024 Nothing
28/03/2024 It?s all fine. No need to fix it ?
28/03/2024 No changes needed. Everything seems to be working well.





01/02/2024 The Nurse I saw was excellent, could not fault her at all. Lovely friendly attitude
01/02/2024 Today it was bloods, friendly, professional service. As a general comment unrelated to having bloods, it would be great if we were able to phone up as we used to and get a one to one with one of our doctors. However,I am not complaining, just saying.
01/02/2024 All is satisfactory
01/02/2024 if I could get an appointment with a male doctor without having to ring at 8.30 on days when there is a male doctor, that would be helpful.  Other than that we are very happy with Orchid House and all its staff.  Efficient, helpful and polite
01/02/2024 More of the same!
01/02/2024 Fantastic service by all the staff today
01/02/2024 Make sure the appointment letter matches the information given to the practitioner.
01/02/2024 Nothing to suggest. My experience today was fine.
01/02/2024 Compared to yesterday no change will Alter for the better.
01/02/2024 Better parking
01/02/2024 Efficient and polite thank you
01/02/2024 I really can not think of any change system and care is brilliant.
01/02/2024 It was all good.
02/02/2024 None needed.
02/02/2024 As l have said  many times before we should be able to see or at least
speak to a doctor and not be blocked by a receptionist

of time  before pati

02/02/2024 Arrived early and seen by nurse early!
02/02/2024 Improve number of GP appointments available. There was no one in the waiting room at 11am!!!
05/02/2024 Blood test – quick service and efficient.
05/02/2024 The surgery and staff are fantastic. From reception staff to medical professionals.
I can?t think what would need to change to improve the surgery.
05/02/2024  N/A
05/02/2024 Excellent Service so Lucky to Be a Patient at Orchid House Surgery Had a Blood  Test Today Arranged by Dr Balanchanda two weeks ago and the Results will be Back
Tomorrow  Thank You
05/02/2024 I could not change anything.  I always get could service from Orchid House.
05/02/2024 Keep up the great work ?
05/02/2024 My inner ear has been itching, I was told it was because there was a little wax in the lobe. Went to pharmacy and had a chat with the pharmacist and he suggested I use Ear Calm and if this didn?t help go back to the Doctor
06/02/2024 It would be helpful if the correct appointment was made that matched the letter received, as only bloods taken and not the full diabetic review.
Very disappointing as usually you are very good.
06/02/2024 nothing treatment is always good in your surgery
06/02/2024 Everything was fine thank you
06/02/2024 Nothing
06/02/2024 A review on medication face to face from time to time.  To see what is needed and what isn’t, because some medication has adverse effect over long periods.
06/02/2024 Nothing
06/02/2024 No change
07/02/2024 Nothing to change
07/02/2024 Not applicable
07/02/2024 None
07/02/2024 The treatment today was friendly, real efficient and perfect.
07/02/2024 Nothing to change, friendly and efficient. Thankyou
07/02/2024 Nothing . Everyone was amazing
07/02/2024 I would not change anything.
Thank you.
07/02/2024 access to  a doctor
07/02/2024 Need more choice of appoitments for people who work.
07/02/2024 Improve access to services in a timely fashion
08/02/2024 Difficult because appointment was time & nurse very pleasant.  No need to change anything
08/02/2024 I’m happy with th your service. I was seen on time & the Nurse was attentive & helpful when doing Bloods, BP. She explained what the tests were for ?
08/02/2024 I was happy with the whole experience.
08/02/2024  Nothing,it works well
08/02/2024 Nothing
08/02/2024 Nothing at all, everything was just perfect
08/02/2024 Nothing
09/02/2024 The service is fine for me thanks
09/02/2024 More doctors appointments please and easier to make appointments
09/02/2024 It was great, on time, friendly
09/02/2024 Very little, all the nurses, reception ladies etc are so very gracious and kind. Could not ask for more from them. My husband and myself have been attending once or twice a week for over a year so Thankyou.
09/02/2024 Nothing. Appreciate Orchid Surgery.
09/02/2024 I was disappointed the referral I thought had been made a year ago was not. Even though Sandra Hadley rang me at home to say she had done so. However Sandra has now managed get me an appointment to see a specialist respitary nurse on Monday.
12/02/2024 No changes – the service was excellent as usual 🙂
12/02/2024 Don?t know as the appointment is tomorrow
12/02/2024 It was a blood test  maybe more appointments if I hadn’t got a cancellation I would have had to wait 2 weeks.
12/02/2024 Always polite, kind n happy. Thank you.
13/02/2024 Nothing to improve upon, the nurse was lovely and made me feel very at ease. All information provided. Every experience I?ve had since being with this practice has been so good and is very much appreciated.
13/02/2024 Absolutely  fine
13/02/2024 It was perfect today thank you
13/02/2024 N/a
14/02/2024 Nothing. Excellent patient journey.
14/02/2024 Nothing.  All good!
14/02/2024 Nothing could be improved in any way.  The lady I saw for my blood test was fantastic!
14/02/2024 Nothing excellent service from the  nurses
14/02/2024 Nothing
14/02/2024 Nothing, was easy to book,seen on time.
Lovely friendly staff.
14/02/2024 Go back to face-to-face appointments with a doctor
15/02/2024 Don?t need to change anything. I was in before apt time. Nurse very efficient and friendly
15/02/2024 Friendly, efficient and painless. Perfect, thanks.
15/02/2024 Blood sample taken quickly
15/02/2024 Nothing
16/02/2024 Im happy with the care I had this morning
16/02/2024 Nothing all meds working
16/02/2024 As before, the nurse was excellent. Thank you.
16/02/2024 Have always had excellent service and treatment. Can’t see that anyone could ever say anything different .
19/02/2024 Nothing to add as it was easy to find
19/02/2024 Nothing
19/02/2024 No change. Didn’t have to wait long. Treatment carried out by nurse. Answered all my questions.
19/02/2024 No comment – I have to say the staff are always so friendly and nothing is too much trouble despite how busy they are
19/02/2024 Very good service  best their is
19/02/2024 To book an appointment in the surgery
20/02/2024 Nothing. Quick and efficient as usual.
20/02/2024 None
20/02/2024 I am entirely happy with the care and attention I received.
20/02/2024 Nothing to change
20/02/2024 Can’t think of anything
20/02/2024 I have been fortunate in not requiring too much treatment but am pleased to have the annual checkup which I had today.
20/02/2024 No change
20/02/2024 Nothing
20/02/2024 It would have been useful if I had known the treatment came in two parts
21/02/2024 I am very happy with my experience with Orhard house this gos for my husband as well. We have received nothing but excellent service from everyone.
21/02/2024 More available appointments  and to see a doctor on the same day.
21/02/2024 10/10 as always
21/02/2024 The nurse who done my bloods was very good.  She is the only one that has not left a bruise
21/02/2024 I was overall satisfied
21/02/2024 See my own doctor
22/02/2024 To be alerted when we are entitled to receive treatments which optimise our health e.g. the pneumonia jab which we could have had a couple of years ago which we weren?t informed about.
22/02/2024 Was good to meet Sam. Good appointment.
22/02/2024 Nothing
22/02/2024 Nothing, quite happy.
22/02/2024 The nurse was great
22/02/2024 Nothing to change, excellent treatment from Josie.
22/02/2024 Change not needed, I was treated very well, as always when visiting Orchid House Surgery.
22/02/2024 No
22/02/2024 Nothing
22/02/2024 Being told by the doctor the outcome of your procedure
22/02/2024 I had to wait 15 minutes
23/02/2024 Was offered a face to face in 5 days time – completely unacceptable
23/02/2024 Keep it as it is
23/02/2024 Sandy was very helpful with discussing our travel vaccination needs. Thank you.
23/02/2024 More readily accessibility to GPs – why are we not back to face-to-face as standard?  The process seems to be more about the convenience of the practice, rather than the patient.
23/02/2024 No suggestions
27/02/2024 Would like to have had answer on question I ask nurse , to how long I have been on medication for reflux, nurse tried looking unsuccessful only goes back 2 years , history wise not the answer I wanted.
27/02/2024 Nothing.
27/02/2024 Every thing was finr
27/02/2024 Nothing
27/02/2024 Stop making people phone for blood tests etc. Reinstate on line. Saves my time and yours.  Also it must cost you to employ staff to answer the phone.
27/02/2024 Good as is
27/02/2024 There is no need to change anything, the service is exceptional, nothing is too much trouble, and everyone goes above and beyond to deliver excellent customer care.
27/02/2024 None..the practitioner is very amenable and professional in his approach  and   explanations, I felt very comfortable and did not feel hurried at any time.
27/02/2024 Can?t think of anything, all very good.
28/02/2024 No improvement needed!
28/02/2024 Nothing
28/02/2024 Blood test made easy, so no change required.
28/02/2024 Nothing.  I had excellent care.
28/02/2024 All good, a comprehensive service performed by a friendly and communicative professional.
28/02/2024 None
28/02/2024 Nothing
28/02/2024 Warm, friendly and caring professional treatment
29/02/2024 Experience very good
29/02/2024 No changes
29/02/2024 The lady I saw was really lovely. It?s not always nice having a smear but I felt at ease. Wouldn?t change a thing
29/02/2024 Nothing this time. Everything from reception to the bloods was as good as it gets.  Thank you
29/02/2024 Don?t have a need all good
29/02/2024 All ok
29/02/2024 Run on time, I understand this isn?t always possible. What I did like is that the check in machine informed me that you would be running 15min late – although frustrating it was helpful to know.
29/02/2024 It was perfect.


JANUARY – 2024





02/01/2024 Nothing I always have excellent service .  Nice staff
02/01/2024 None
02/01/2024 N/A
02/01/2024 How is it that when I phone at exactly 8.30 am I am told I am 25th in the queue and there are no more Doctor?s appointments available for that day?  This has happened on more than one occasion.
02/01/2024 The ability to get a face to face appointment with a doctor within a week!
02/01/2024 All good thanks x
02/01/2024 All good thanks
02/01/2024 Nothing
02/01/2024 Test taken at 12:00 results the same day at 18:00, in the surgery for less than 5 minutes, not sure where improvement can be found
03/01/2024 All good
03/01/2024 All ok
03/01/2024 Nothing would be needed.
03/01/2024 Everything was fine.
03/01/2024 To see you more often would be great
03/01/2024 For me, nothing, always have very good service.
03/01/2024 Can?t think of anything
03/01/2024 The visit went very smoothly and efficiently.  Thank you to everyone, I cannot suggest any changes to the system.
04/01/2024 Very satisfied with treatment received
04/01/2024 Was perfect Ty
04/01/2024 Nothing, completely happy with my recent visit. Josie was very nice and extremely professional.
04/01/2024 The check in screen could have confirmed my name as having checked in. Just asked for date of birth and first letter of surname. Unlikely but possible people with same date of birth could be checking in similar time. I am a new patient.
04/01/2024 Everything was fine and on time
04/01/2024 Nothing
04/01/2024 To be able to see my doctor face to face.
04/01/2024 Nothing
04/01/2024 Nothing.
04/01/2024 I?m sure that you don?t have to change anything the service & experience I received was first class ?
05/01/2024 More Appointments?s available for INR patients
05/01/2024 Not a thing
05/01/2024 Nothing! I received very kind treatment for which I thank you
05/01/2024 Nothing
05/01/2024 Sometimes difficult to get an appointment
08/01/2024 No complaints
08/01/2024 Look back at notes,my blood pressure as been high for some time
09/01/2024 very good
09/01/2024 I am extremely pleased with the help and support the nurses have given me over the last 8/9 weeks.
09/01/2024 All ok
09/01/2024 We can’t improve on my visit to Jane at the surgery.
09/01/2024 Nothing to change at present.
09/01/2024 I didn?t know the health professional?s name I had the appointment with so was confused during the booking in process when her name came up and not mine.
09/01/2024 N/a
09/01/2024 It was fine
09/01/2024 All was good
10/01/2024 Satisfied.
10/01/2024 I was seen very quickly after arrival and the nurse practitioner was very friendly. She checked our notes carefully and provided helpful documents.
10/01/2024 Fine as it is, very friendly service all round
10/01/2024 N/A
10/01/2024 No change required. I am very happy with the treatment i receive..
10/01/2024 I was very happy with the experience and I felt the process went very well
10/01/2024 Health check was very limited. Not really worth the time
10/01/2024 Nurse I saw was excellent
Receptionist was also excellent.
Whole experience top class
11/01/2024 very good, I had a telephone consult. The person I spoke to was knowledgeable, understanding and sociable
11/01/2024 Care was excellent. Perhaps more space for the practitioner.
11/01/2024 Nothing needs changing as it is efficient and friendly.
11/01/2024 Nothing
11/01/2024 It?s nothing I will change about my appointment today. I was really happy with how I was treated and looked after
11/01/2024 All good from the initial booking through to apt
11/01/2024 Nothing
11/01/2024 Ni improvement required. All good thank you.
11/01/2024 Very good very professional made it feel reassuring
11/01/2024 The treatment room was not very big.
12/01/2024 Nothing at present
12/01/2024 Nothing – it couldn’t have been nicer.
12/01/2024 Had to remind to weigh me but otherwise perfect
12/01/2024 Nothing to change or report at all!
Facilities are all good, the nurse I saw was absolutely lovely and welcoming and made me feel comfortable 🙂
12/01/2024 All ok
12/01/2024 Can?t think of one
15/01/2024 Not wanting to change anything at all. The nurse practitioners are all so professional and so pleasant. The staff in general make your visits to the surgery very pleasant. Thank you.
15/01/2024 Very happy with todays appt and the nurse was brilliant
15/01/2024 Change nothing
15/01/2024 Nothing surgery is great efficient, kind staff and quick
15/01/2024 Keep to time. (I realise that is a difficult ask!! )
15/01/2024 Reinstate on line appointments for bloid tests. The pandemic is finished and phone appointments waste your time and mine.
15/01/2024 Cannot fault the service.
Lovely friendly nurse.
Informed me l would get my results at my next appointment this week on the 19th January. Excellent service.
15/01/2024 No change needed
16/01/2024 Nothing, you guys are amazing.
16/01/2024 On time  professional  friendly Diabetic nurse
Thank you for making me comfortable
16/01/2024  No need to change a thing.
Excellent care and treatment!!
16/01/2024 To get a routine appointment sooner.
16/01/2024 All good. No to change anything
16/01/2024 I felt an individual and well cared for. Thanks
16/01/2024  I went for my smear test. I bleed after so I believe I was scratched? and today I have mild period pains. So I?m abit annoyed but should heal in a few days !
16/01/2024  No change
17/01/2024 Nothing it was good
17/01/2024 Very helpful and understanding
17/01/2024 Would be nice to see a doc once in a while, hope our new surgery has some..
17/01/2024 Nothing to add
17/01/2024 Nothing, it was great.
17/01/2024 At this time there is nothing that I would change, I?ve always had very good treatment by all the staff and doctors.
17/01/2024 I can’t think of anything I was happy with my treatment.
17/01/2024 Magazines to read.
17/01/2024 Both care and treatment were very good so no improvement  necessary as far as I am concerned.
18/01/2024 wanted to let us know what a fantastic we all do behind the scenes
18/01/2024 Get a hook for coats instead of a plastic box. Well, you did ask!
18/01/2024 Couldn’t fault it. Carry on!
18/01/2024 No changes needed
18/01/2024 Nothing, everyone was very helpful. Thank you all
18/01/2024 Nothing
18/01/2024 I took a blood pressure readings while I was there as I on tablets for high blood pressure,I asked the nurse if the who was taking a blood sample if my blood pressure reading was ok and she said she was not there for my blood pressure and I thought
18/01/2024 Everything was good
19/01/2024 This morning everything was perfect. Trudie is amazing
19/01/2024 Thank you
19/01/2024 Nothing to improve. Very satisified with Josephine Taylor who does my blood tests.
19/01/2024 Everything is fine thanks.
19/01/2024 Provide a cup ot tea!
19/01/2024 No change
22/01/2024 I couldn?t ask for more
22/01/2024 N/ A – short wait time, lovely nurse, test completed as quickly and respectfully as possible.
22/01/2024 Nothing
22/01/2024  Nothing
22/01/2024 Nothing
22/01/2024 No need to change
Have always been looked after very professionally and sympathicly
22/01/2024 Would change nothing
22/01/2024 Would not change my experience
22/01/2024 Free tea or coffee
22/01/2024 Nothing
23/01/2024 Absolutely fantastic service, every interaction is first class.

Reception staff and nurses are so kind, friendly and really care about you, please keep doing what you are doing.

23/01/2024 Don?t worry about asking follow up questions. Be confident re your systems and use the time better.
23/01/2024 Friendly efficient service
23/01/2024 Nothing
23/01/2024 Couldn?t be improved
23/01/2024 No complaints it is the best doctors surgery I have been attached to in my 87 years
23/01/2024 Nothing
23/01/2024 Nil
I see Dr Balanchandran – who is so supportive and kind
Lady who took my blood today was very kind and caring as well
Thank you ?
23/01/2024 I wouldn?t change a thing
The care & treatment I received was excellent
23/01/2024 Nothing
23/01/2024 No change necessary
23/01/2024 My appointment was 25mins late.
24/01/2024 Nothing
24/01/2024 Excellent service, very polite and happy nurse, nothing to change.
24/01/2024 I do wish that appointment times could be out of working hours.
24/01/2024 Nothing
24/01/2024 Wouldn?t change anything
24/01/2024 Treatment and staff excellent. I did however have to wait 20
Minutes after my appointment time
24/01/2024 Nothing. It was all good, especially Victoria
24/01/2024 I wasn?t aware in advance what this health check involved, some information in advance would be helpful.
Otherwise, the practitioner seeing me was just so lovely and clear in explaining everything.
Excellent service thank you.
24/01/2024 Excellent surgery. Always feel reassured when I have a meeting with Dr. Every.  Staff always friendly and caring.
25/01/2024 Nothing
25/01/2024 Everything perfect
25/01/2024 Every thing was great
25/01/2024 The length of time on visiting a doctor and then getting a blood test seemed excessive to me.
25/01/2024 Nothing to add
25/01/2024 All very good no improvement needed
25/01/2024 Always very helpful , and considerate , reception , nurses , doctors,
26/01/2024 Nothing … Best gp and receptionist experience we have ever had.  Nothing too much trouble
26/01/2024 Nothing
26/01/2024 Nothing- you are a brilliant GP practice. Please don?t change! From the front desk staff, to the Nurses, HP and Gp?s. Thank you for looking after my family so well
29/01/2024 Have a Greggs sausage roll for each patient. Apart from that everything else was excellent, the phlebotomist was nice and cheerful as she emptied my life?s blood.
Thank you
29/01/2024 Nothing
29/01/2024 Nothing, all was well. Thankyou.
29/01/2024 I couldn’t fault anything.  On time and excellent phlebotomist
30/01/2024 All excellent nothing really to change
30/01/2024 It was nothing less than perfect.Thanks
30/01/2024 Nothing at all – very good service , thank you
30/01/2024 Change the system so that reminders saying appointment when it should say telephone call
30/01/2024 I would prefer not to have to answer questions from a receptionist about my health.
30/01/2024 Nothing
30/01/2024 Nothing really on this occasion , that nurse is lovely , that?s the second time Iv seen her
30/01/2024 Nothing, all good
30/01/2024 Nothing
30/01/2024 Don’t know of anything
31/01/2024 Nurse was lovely to be around. Explained everything clearly.
31/01/2024 A pill to make me young again ? , Paula was lovely ??
31/01/2024 I appreciate all the treatment I receive from your surgery, very grateful as it is
31/01/2024 Very satisfied
31/01/2024 It was all very good






























01/12/2023 Nothing
01/12/2023 Ask your reception people not to blame the clients if you are a little late because there was no where to park and then have to wait ten minutes having tried to sign in and couldn?t because she had two clients that she had to deal with in front of me
01/12/2023 More face appointments needed and not telephone consultations
01/12/2023 Nothing
04/12/2023 Very happy with the usual personable and professional service.
Thank you.
04/12/2023 Excellent service – very happy overall.
Thank you.
04/12/2023 No changes required.
05/12/2023 Everything was professional?from the doctor reminding me I needed the blood pressure and blood tests, to the text reminder of the appointment to the very pleasant, kind and helpful nurse who took my blood pressure and blood.
05/12/2023 Nothing
05/12/2023 Nothing.. The doctor was extremely thorough and I have to say i wouldn?t fault a thing.  Good service.
05/12/2023 No changes required very satisfied with the treatment from Sandy the Nurse at the practice.
05/12/2023 I asked a receptionist about having a prostate blood test whilst having my blood test check up and she said she would get back to me.  She didn’t and when I came for my blood test the nurse didn’t know about it so I wasn’t tested.
05/12/2023 Care and service have been excellent
05/12/2023 Less arrogance
05/12/2023 Nothing.
05/12/2023 Maybe have some sort of drop off point for samples rather than having to queue just to hand them over.
06/12/2023 Nothing
06/12/2023 Nothing negative, friendly and professional staff.
06/12/2023 Nothing.
06/12/2023 Offer of a Christmas sherry on arrival
06/12/2023 Change nothing always treated very well.
07/12/2023 Nothing
07/12/2023 None 8
07/12/2023 Don?t change. It?s fine.
07/12/2023 All ok
07/12/2023 Nothing
07/12/2023 Treatment could not be better!! Thank you. x
07/12/2023 Nothing – all good thank you
07/12/2023 Can’t improve perfect
07/12/2023 Nothing
07/12/2023 Nothing
07/12/2023 I would not change anything
at all. The care was very good.
07/12/2023 Wouldn?t want to change anything
08/12/2023 No improvement necessary.
08/12/2023 Nothing I?m very satisfied
08/12/2023 I feel there is no need to change or add anything to the current system.
08/12/2023 Nothing to improve, great service
08/12/2023 I needed to make an appointment for March but this cannot be done yet & I was advised to contact the surgery again in early February. Why is this? This no reflection on receptionist.
The treatment I received today was top class, as always, thank you.
08/12/2023 Nothing, thank you.
08/12/2023 Can?t think of anything meaningful I think you guys are brilliant.
11/12/2023 All good thank you
11/12/2023 Able to park on site
11/12/2023 All good Thank you
11/12/2023 Would like more privacy at reception when talking about symptoms.
12/12/2023 Nothing
12/12/2023 Nil
12/12/2023 Nothing
12/12/2023 When you send your text message to remind patients of their appointment, could you please include the time?
12/12/2023 Nothing as staff were so helpful and pleasant.
12/12/2023 I m very pleased with the level of care i received. Getting a face2face  appointment can be a little difficult at times. However, it s a great surgery and the staff is very helpfully and friendly. I can’t praise enough the people who work there.
12/12/2023 Perhaps you could speak to one another Idid not know why I was there and neither did the Surgery Another waste of time
13/12/2023 Everyone was lovely! Merry Christmas all X
13/12/2023 Bring back on line appointments for blood tests.  The pandemic is finished.  It?s ridiculous and unnecessary. The staffing costs and time spent listening to messages about Livy, being polite, and having no appointments etc are a waste of time
13/12/2023 I can’t think of anything which would improve it.  Both Jane and her colleague (Sorry, her name escapes me – ?Samantha )  were excellent and very patient getting into my awkward veins!  The Reeptionist was charming too.  Thank you all.
13/12/2023 Nothing
13/12/2023 Nothing the service was first class
13/12/2023 Having two phone in the morning having two wait a long time get tow speck two dortor
13/12/2023 Everything was very prompt and good
13/12/2023 Nothing to note.Always have good service from  caring staff.
Very lucky to have such a good Surgery?,Many thanks for providing such a fine NHS service.
13/12/2023 It all looked good to me
13/12/2023 An earlier appointment than having to wait for over a year in a lot of pain
14/12/2023 Dr Every was excellent with my autistic son who doesn’t do well in medical appointments generally. I can not praise him enough for his kindness and patience
14/12/2023 I really could not find a fault
14/12/2023 Not being able to get an appointment on the day.
Can ring in at 8.30 and by the time one gets through
Nothing available
14/12/2023 Resolve the situation with blood test results no longer being shared automatically between hospital consultants and gp’s.
14/12/2023 Nothing , on time , nurse very kind and friendly putting you at your ease.
14/12/2023 I could not think of much to improve.
14/12/2023 the two nurses that I saw were lovely and chatty made the whole experience lovely as I get very anxious when having blood taken, once again well done orchid house  merry Christmas
14/12/2023 Shame that blood test couldn?t of been carried out immediately instead of appointment in 2 weeks time
15/12/2023 On this particular occasion, nothing. I had a blood test done and the overall experience was one of the best I’ve ever had.
15/12/2023 Staff did not know reason for blood test
15/12/2023 See a doctor instead of waiting 2 weeks for a phone call that should have been made over a month ago
15/12/2023 All good
15/12/2023 Nothing, appointment was on time and organised conveniently
18/12/2023 The receptionist and the physician Chloe couldn’t do enough.  Many thanks ?
18/12/2023 Everything was excellent, super nurse who took bloods etc
18/12/2023 A mince pie would have been nice ?LOL
19/12/2023 N/a
19/12/2023 I was looked after extremely well and certainly no complaints. Had several problems with low blood pressure and falls causing bleeding to  the legs. Very reassured and giving me a MOT with blood tests . Arranged another appointment in 3 days time.
19/12/2023 Stay young ,fit and healthy. LOL.
19/12/2023 No change necessary
19/12/2023 N/A
19/12/2023 Nothing really
19/12/2023 Supply higher  chairs for disabled  people to sit on
19/12/2023 Nothing
20/12/2023 Nil
20/12/2023 None
20/12/2023 Nothing at all
20/12/2023 Treatment and staff very good .
20/12/2023 Coffee and cakes. Great service.thank you
20/12/2023  Change nothing so far.
Great experience for an anxious patient like me. Phlebotomist was brilliant.
20/12/2023 Time keeping, I was 15 minutes early, but went not my appointment 12 minutes late, even though no one was in beforehand? that I was aware of.
20/12/2023 Nothing to be changed – excellent and very clearly explained
20/12/2023 It was all a very good appointment.
20/12/2023 Everything was fine so no need to change anything.
21/12/2023 No change required, excellent service and advice
21/12/2023 Nothing today
21/12/2023 Excellent service.
21/12/2023 Book my repeat three monthly appointments with the nurse to help us both make unnecessary calls which take time for us both
Saves time and money
21/12/2023 All went smoothly today, thanks!
21/12/2023 Nothing needs to change, it was first class.
21/12/2023 When medication is on repeat for a 6 month period it would be useful  if you could advise the patient when the period was coming up for renewal. I had a problem when I ran out of medication without warning
22/12/2023 Pay ALL the staff properly
22/12/2023 Nothing
22/12/2023 Everything went very smoothly and the nurse was really lovely.
27/12/2023 Very good as is thankyou.
28/12/2023 Apologies. I was unwell with vertigo and unable to attend this appointment.
28/12/2023 I can’t think of anything at this current time, all very good
28/12/2023 Able to make own appointments as previously
28/12/2023 Excellent service thankyou
28/12/2023 You cant
28/12/2023 Nothing to change. All good.
28/12/2023 No complaints with any of the process at all. If pressed my only improvement would be for a sooner appointment to have been available, but I do appreciate current pressures and the intervening Christmas break.
29/12/2023 Everything was fine
29/12/2023 Stay the same ! Very good service.
29/12/2023 Very satisfied



November – 2023



01/11/2023 Very Good, Nurse Tracy was kind, patient and thorough. Thank you
01/11/2023 Nothing to improve. From the receptionist to the nurse I saw I felt at ease from start to finish
01/11/2023 Nothing everything went well
01/11/2023 Appointment was on time and the nurse extremely pleasant so all was good
01/11/2023 No change its fine ,
01/11/2023 HCA was really nice however it did concern me that she didn?t wash her hands or use gloves before touching me/taking my blood. She also didn?t use any hand gel. Very concerning.
01/11/2023 Really don?t know I?m new here and your service is 100% better than my old surgery in Ringwood , keep up the good work
01/11/2023 It would be good to know if doctors or nurses are running more than 10 minutes late.
01/11/2023 I was perfectly happy with my visit and therefore have no reason to change anything
01/11/2023 Be seen at the time of the appointment, not 15 minutes later. The sign on the wall states that the surgery expects patients to be on-time!
01/11/2023 An annual reminder sent to me, for my next cholesterol test
01/11/2023 All very efficient
02/11/2023 Everything was fine thank you.
02/11/2023 Nothing to change for me the service is excellent
02/11/2023 That I could get an appointment easier
02/11/2023 Nothing
02/11/2023 Nothing
02/11/2023 Nothing
02/11/2023 It was all very satisfactory
02/11/2023 To be on time
02/11/2023 Very satisfied with service now
02/11/2023 Nothing
02/11/2023 No improvement needed
02/11/2023 Keep  up the good work  !
03/11/2023 Nothing
03/11/2023 I am very happy with the treatment and service that I received at the surgery. The receptionist is very good as are the medical staff I have seen.  The surgery seems to run very efficiently. Well done to everyone.
03/11/2023 No need for change.
Very efficient
06/11/2023 Nothing the Nurse was very professional and caring all I can say is thank you
06/11/2023 Nothing
06/11/2023 Reception, if unsure on an answer, please say so rather than guess answers.

I waited 35mins for an ECG app which the nurse didn?t realise she had an appointment, I had clocked in. Nurse couldn?t put the bed down so had to lie half off for my ECG.

06/11/2023 The care I received was perfect.
06/11/2023 No very good treatment
06/11/2023 I can think of nothing I would change.
06/11/2023 If it could be easier to see a doctor.
07/11/2023 Nothing
07/11/2023 It would have been good to have a letter to say that mum actually had a diabetic appt + a follow up a week later. We only knew sha had an appt because of a reminder text, luckily mum didn’t have any other commitments. The appt itself was very good.
07/11/2023 Don’t know of anything that would make a difference
07/11/2023 Make making an appointment to see the doctor easier
07/11/2023 Nothing
07/11/2023 As I am disabled it would be most appreciated if the two sets of entrances/ exit doors were automatic. The doors are somewhat heavy to push and pull although I can usually find some kind sole to open them for me,
07/11/2023 To be honest compared to other surgerys i have used in the past, i have to say how professional, helpful and well organised they are. Thank you…
08/11/2023 Nothing at all. Very helpful and friendly staff. I was well looked after. Thank you
08/11/2023 All good
08/11/2023 Better reception staff
08/11/2023 Lack of nursing personnel.  More qualified nurses needed.  Staff from reception to doctors second to none. Very approachable and extremely helpful.
08/11/2023 N/a
09/11/2023 Nothing. Blood test booked for 0830, seen on time, staff were friendly and officiant.
09/11/2023 Better availability for GP access
09/11/2023 Excellent, efficient and friendly service. No change required.
09/11/2023 Cannot think of any improvement,
If it all works don?t fix it.
09/11/2023 No improvement necessary
09/11/2023 I don’t have the need for a lot of appointments, but I wish it was easier to book one.
09/11/2023 No quite satisfied today. My
Nurse was very pleasant and professional.
Trying to get an appointment at 8.30 am remains quite stressful though. There must be a better way of doing it!
09/11/2023 All good thank you
09/11/2023 Nothing to change
10/11/2023 Perfect as is. No improvement required
10/11/2023 Nothing to change.
Appointment  was absolutely  fine.
10/11/2023 I wouldn?t change anything. You guys are brilliant.
10/11/2023 Nothing :))
10/11/2023 I was pleased with my response when contacting the doctor.  I made an appointment for my bloods to be taken and had them taken today.
My treatment to date has been good and wouldn?t change anything.
10/11/2023 Do not change anything! My visit was first rate.
17/11/2023 Todays blood test was superb, and carried out in the most professional, relaxing manner, exceptional.
17/11/2023 Nothing
17/11/2023 I wouldn?t change anything ?
17/11/2023 For a jab there was nothing more you could do, I was very satisfied. Please thank the nurse that attended to me.
20/11/2023 Blood appointment booked but told by nurse I didn’t need one. “Wasting my time” Second thing, Waited 5mins outside for Surgery to open then when inside sign in unit not working, had to wait for Receptionist thus making in 5mins late for appointment.
20/11/2023 Be open for an 8:30 appointment, not running 10 min behind at the beginning of the day. My appointment could easily have been a telephone consultation rather than having to physically attend.
20/11/2023 None
20/11/2023  Nothing thanks
20/11/2023 Don’t need to change anything very satisfied nice and friendly staff
20/11/2023 Appointment when requested rather than having to wait
20/11/2023 The two nurses were fabulous trying to get the ECG machine to work and with patience it all went well .
20/11/2023 Nil
21/11/2023 Nothing, it all went swimmingly!
21/11/2023 I cannot believe fault my appointment and therefore cannot think of anything that can improve it.
21/11/2023 Coffee and cake?
21/11/2023  Blood test, went very smoothly
21/11/2023 No, happy with all aspects
22/11/2023 Nothing
22/11/2023 Tea and biscuits would be nice!!!!
22/11/2023 I am more than happy with staff and treatment. Feeling very privileged.
Thank you all so much.
22/11/2023 Easier Parking
22/11/2023 Everything was fine.
22/11/2023 More information in advance to explain the purpose of the appointment
22/11/2023 Nothing at all. It was perfect
22/11/2023 I was advised I was seeing a trainee GP.
It was not the case, it was an
Physician associate.
I had declined an appointment for the Tuesday as I wanted to see a GP.
The receptionist should of told me correctly,it wasn’t a GP or trainee.
23/11/2023 Appointment to be on time
23/11/2023 No changes needed brilliant service
23/11/2023 Nothing.
23/11/2023 All fine
23/11/2023 Nothing
24/11/2023 Nothing?s
24/11/2023 It?s nothing to be changed, I am very happy with the service.
24/11/2023 Nothing
27/11/2023 None needed. The nurse was patient and kind and put me at ease. Thank you.
27/11/2023 Screen in waiting area to notify you of how long your appointment is overdue. Difficult to know how long you are waiting for. For me personally this helps as I work full time so managing any delays to appointments would be helpful.
27/11/2023 Nothing
27/11/2023 Very satisfied thank you.
27/11/2023 Make it easier to get appointment
28/11/2023 Faster answering of phone if we try to call the surgery.
28/11/2023 Nothing
28/11/2023 Nothing
28/11/2023 No problems at all.
28/11/2023 Nothing
28/11/2023 Nothing
28/11/2023 None
28/11/2023 Nothing I was happy with my appointment
28/11/2023 Nothing I was happy with my appointment
28/11/2023 Maybe some piped music in the waiting room so people?s conversations remain more private
28/11/2023 That they listened to patients,took me 3 weeks ringing practical every 2 day telling that my sugar levels was 33+,in fact was 47 when I arrived at the hospital?.
29/11/2023 Nothing – I have always been treated with the utmost care in all of my experiences.
29/11/2023 Nothing,always a very good service
29/11/2023 All fine.
29/11/2023 It?s frustrating when an early appointment is already 10 minutes behind and I have to get to work
29/11/2023 Do something with the waiting room it?s so depressing.
30/11/2023 Nothing needs to change. My experience this morning was excellent.
30/11/2023 nothing
30/11/2023 Nothing is broken it works well
30/11/2023 I am very happy with all the staff at Orchid House Surgery. Thank you all so very much
30/11/2023 Blood tests should only be done by experienced  phlebotomist.
30/11/2023 Nothing.  It was all good (blood test,  and I didn’t even feel the needle go in!)
30/11/2023 No need for any change.
Brilliant job
30/11/2023 None.  It was all good.The nurse was excellent and  very friendly.


OCTOBER – 2023


02/10/2023 I can?t think of anything that could be changed.
The care and treatment I received was excellent.
02/10/2023 Nothing
02/10/2023 Check in not working on arrival
02/10/2023 Not having to listen to staff chatting behind a closed door while I was waiting. My appointment was delayed and I saw no one go in or come before me.
03/10/2023 As it worked perfectly there is nothing to change.
03/10/2023 More Doctors
03/10/2023 Nothing … very professional and friendly staff, as always.
03/10/2023 Make it easier to get information about your conditions when needed and see a doctor more quickly
04/10/2023 N/A – it was a perfect experience
04/10/2023 This message was sent, the phone consultation was managed by staff at Fairlawn Care home, my father is 98 virtually deaf and blind, so I think a phone  consultation was inappropriate.
04/10/2023 All good thank you
04/10/2023 Impossible to better
04/10/2023 Very happy with the service all staff very helpfull thankyou.
05/10/2023 Nothing
05/10/2023 In my opinion there is nothing I would change. The staff are very professional and very friendly thank you very much.
06/10/2023 Nothing
06/10/2023 None
06/10/2023 Nothing, I went to see the nurse on time and she was helpful and efficient.
06/10/2023 Everything was good. No improvement necessary. Thank you
06/10/2023 Nothing
06/10/2023 Go back to face to face as first app
09/10/2023 Everything was fine
09/10/2023 The Nurse I saw was very pleasant and offered me a flu jab along with taking my blood pressure, however Orchid House I thought is a very sad surgery so tired looking without any atmosphere at all, luckily I wasn?t in the surgery for too long.
09/10/2023 Nothing comes to mind
10/10/2023 Nothing
10/10/2023 Nothing
10/10/2023 Nothing comes to mind
10/10/2023 Nothing.
11/10/2023 Not having to discuss sensitive conditions with non medical staff.
11/10/2023 The only glitch I had was they couldn’t get my blood so went back the next morning and all went well. I was so well looked after and everyone was lovely.
11/10/2023 All good
11/10/2023 Nothing !
12/10/2023 First class treatment so nothing to change.
12/10/2023 Couldn?t fault service this morning
12/10/2023 Nothing
12/10/2023 Nothing
12/10/2023 Our visit and treatment was ,as always , excellent.  My husband. has dementia and is always treated with respect and amazing care (humour too)  Thank you so much ?
12/10/2023 All perfect.
13/10/2023 I don’t wait long for my prescriptions
13/10/2023 All good thanks
13/10/2023 I would not change anything.
The Nurse I saw was more than helpful.
Thank you
13/10/2023 Nothing. The lady who took my blood test was really kind especially when I let her know I was anxious.
13/10/2023 Nothing to change
13/10/2023 The treatment was excellent. The nurse was so caring. I felt dizzy after the blood test and she took care of me so well. I am sincerely thankful
13/10/2023 None
13/10/2023 No changes necessary, perfect Doctors Surgery.
13/10/2023 Completely satisfied with experience
13/10/2023 Nothing to change. Sandy was very helpful, friendly and efficient. Every thing was explained excellently.
13/10/2023 Nothing
13/10/2023 An earlier appointment.
13/10/2023 Nothing
13/10/2023 Very slick
13/10/2023 Water available
16/10/2023 Add a cup of coffee !
16/10/2023 Can?t think of anything
16/10/2023 No improvement necessary
16/10/2023 The area where I had bloods taken smells really bad for some reason. It was very off putting.
16/10/2023 Tell me what the reason for the blood test
16/10/2023 Bring the blood pressure machine back into patience use, if possible?
16/10/2023 No change.
16/10/2023 Nothing
16/10/2023 Kt could be no better, i am veryplessed with all you do
17/10/2023 Give advice on how to ensure that blood can be taken more easily.
17/10/2023  No change
17/10/2023 Nothing to change
17/10/2023 My experience matched my needs for today.
18/10/2023 Nothing, it was handled very well.
18/10/2023 Nothing
18/10/2023 I am very happy as it is thank you
18/10/2023 Nothing the appointment was on time and the nurse was vert proficient in her taking of my blood
18/10/2023 At present, no need to make improvements
18/10/2023 Na
18/10/2023 To be on time, but the nurse did apologize straight away, which I did appreciate.
18/10/2023 None
18/10/2023 Longer appointment
18/10/2023 Get a face to face within 2 weeks. And NOT to have 4 weeks for a blood test asked for by the hospital
19/10/2023 N/A
19/10/2023 no need to change
19/10/2023 V minor but maybe reviewing signage would help, to make it clear that if seeing nurse for blood tests etc you need to wait in the ?treatment room? area.
19/10/2023 I am very happy with the entire support I receive from Orchid House
20/10/2023 Contacted me very quickly after ringing for advice
20/10/2023 All very good and on time
20/10/2023 Nothing!
It was efficient
A pleasant experience
20/10/2023 Nothing
20/10/2023 Shorter waiting time for appointment
20/10/2023 Nothing to change, the phlebotomist was very efficient and extremely pleasant
23/10/2023 I had a diabetic review today but it was totally different from other reviews. I just had a blood test and a urinalysis sample. Usually I have blood pressure weight, hight and feet test. I am not sure if this is right.
23/10/2023 Nothing
23/10/2023 All as expected if not better
23/10/2023 Very happy with service
23/10/2023 Everything was perfect
23/10/2023 Nothing everything was very good, staff were very nice
23/10/2023 As the previous patient left and it was another 20 mins at least after my appointment time before I was seen with no one else waiting, it was not good. Also the nurse said I have to book 3 weeks before but you can’t.
24/10/2023 Nothing
24/10/2023 No comments. Appointment was on time
24/10/2023 None
24/10/2023 Maybe a quicker face to face app. Had to wait 2 weeks
24/10/2023 N/A
24/10/2023 I am always extremely happy with the care that I receive from James Abel – Diabetic Nurse Specialist. I could not praise him higher for constantly doing a fantastic job & helping me.
24/10/2023 Nothing, as always good care and support given
24/10/2023 Try to streamline the process of getting an x-ray as the doctor requested it and for some reason it was cancelled. If you went back to the original procedure by instructing the x-ray department the system would be improved. Call me for more  info.
24/10/2023 Excellent service -continues to get better every year
I have been fortunate enough to be there for 23 years
25/10/2023 All very good
25/10/2023 Maybe a few more questions
26/10/2023 Very good
26/10/2023 Get an appointment to have my stitches out next Monday
26/10/2023 I attended today to have a blood test and return a urine sample. I had no idea what I was doing and had not put a time on my sample, why not do a you tube video and send the link  when giving a sample.
26/10/2023 No change, you are all providing a great service.
26/10/2023 Nothing
26/10/2023 Nothing
26/10/2023 Maybe magazines.
27/10/2023 To be able to book an appointment over the telephone and not to be told to ring back the next day. This should not still be happening the changes through Direct Enhanced Service. The management of booking appointments needs to be addressedv
27/10/2023 Nothing
27/10/2023 None needed, seen on time with friendly nurse.
27/10/2023 None
27/10/2023 Turn down the heating in the hallway
Just a little warm
30/10/2023 Nothing more
30/10/2023 Nothing needs to be done.
30/10/2023 All fine.
30/10/2023 All ok
31/10/2023 Change nothing just keep on being there for us being understanding and friendly ??
31/10/2023 Great experience staff very chatty and made me feel very relaxed
31/10/2023 Nothing
31/10/2023 Nothing to change, my appointment was on time and it was only for a blood test! Thank you
31/10/2023 No improvement needed excellent.
31/10/2023 Everything OK
31/10/2023 I did go through a period of treatment which was not effective but following a change , due to the original person leaving, all treatments have been very successful





01/09/2023 Nothing. The nurse was lovely and friendly and efficient.
01/09/2023 None
01/09/2023 No suggestion
01/09/2023 Nothing all went extremely well.
01/09/2023 Nothing   delighted with the care and efficiency of all staff within the practice.
01/09/2023 Easier to see a GP.
01/09/2023 Totally satisfied with my appointment seen on time and excellent understanding of my problem
01/09/2023 It was good to see a doctor and the nurse was very helpful. I hope more doctors appointments will be available in the near future
04/09/2023 Nothing.
04/09/2023 Nothing.
04/09/2023 Unable to make further appointment with Dr Grana, until next Monday.
04/09/2023 Everyone is so kind and helpful.  I can’t think of any further care improvements  required
05/09/2023 Very good service
05/09/2023 Nothing
05/09/2023 Nothing perfect polite and respectful x
05/09/2023 Can?t think of anything
05/09/2023 Everything was fine, thank you.
05/09/2023 Very Happy with service. I have no complaints
06/09/2023 Nothing
06/09/2023 Nothing
06/09/2023 No change necessary.
06/09/2023 Very happy nothing to change .
06/09/2023 Nothing at all very pleased with treatment and appointment on time.
06/09/2023 For more face to face appointments available with Gp.
06/09/2023 Both nurses I saw today were extremely pleasant and helpful.
Easier to make a Doctor?s appointment
06/09/2023 Nothing. Excellent service and staff.
06/09/2023 Getting in on time always at least 20-25 wait
06/09/2023 Everything was very good
07/09/2023 Blood Test was fantasic and I havent got a mark.
07/09/2023 Very professional
07/09/2023 Seen & listened too.pilite,caring, reassuring staff
07/09/2023 Nothing
07/09/2023 Nothing adverse to report
07/09/2023 More than happy with the way things are
07/09/2023 I can?t think of any thing .My blood test was carried out very efficiently and on time by a very efficient and pleasant nurse
07/09/2023 Nothing
07/09/2023 So please the way doing the procedure
Thank you so much
07/09/2023 Nil
07/09/2023 Excellent Service. Nothing to improve.
07/09/2023 Very satisfied at themoment
08/09/2023 Nothing, the appointment was early due to not appearance of other patients and the medical person has polite, friendly and completed their work quickly.
08/09/2023 No change
08/09/2023 Nothing
08/09/2023 Why did I get questioned that I don’t need a PSI test every year surely that’s my choice, I’m 66 I’m trying to look after myself and I thought it’s my right to ask for this test every year after all its a silent killer and I want to be in good health
08/09/2023 For the reception staff to have more time to help resolve relatively simple issues which shouldn?t need several calls.
09/09/2023 Just can’t get anything sorted out for patients
11/09/2023 To actually speak to a Doctor  about  the blood tests Ive had recently
11/09/2023 Sort the parking out non blue badge holder taking up spaces.
11/09/2023 I was happy with my experience
12/09/2023 No problems
12/09/2023 Nil
12/09/2023 Going by today’s appointment  nothing.
12/09/2023 No change? happy with service provided . Thank you.
12/09/2023 All good on this occasion.
12/09/2023 Nothing everything was good and it was a great experience. Thank you. X
12/09/2023 Good surgery. staff are very friendly however.
Appointment booking procedure..?
I find it difficult to call at 8:30 am.
Emails are rarely responded to.
E-consult (for booking) pointless as it seems to end up with contact surgery anyway.
13/09/2023 Nothing
13/09/2023 Everything was just gone.Nurse was very good. THSNK YOU.
13/09/2023 No
13/09/2023 Nothing
13/09/2023 My appointment was on time, carried out professionally and did not require any change.
13/09/2023 Nothing. Great service and staff
13/09/2023 If you could clone Sharon, who did my bloods for me yesterday, that would be great. My veins are rubbish now from lots of blood tests and she got it first time, it didn?t hurt and I haven?t got a huge bruise this morning, thank you Sharon:)
13/09/2023 I am satisfied with the way the surgery is run.
13/09/2023 no change required
14/09/2023 I arrived a few minutes late due to road closure, and couldn’t be seen. If they expect us to be patient when we often have to wait 30 minutes, then they could have been more cooperative when I was  10 minutes late due to road works.
14/09/2023 Nothing – Orchid House is great!
14/09/2023 All good
14/09/2023 No change   Visit was managed to an excellent level
Professional and courtesy from start to finish
14/09/2023 Nothing all very good
14/09/2023 Nothing
14/09/2023 None
14/09/2023 I cannot think of anything as your receptionist was very helpful with a new query. Sandy gave me excellent comprehensive care. Thank you
15/09/2023 Improve communication
15/09/2023 Nothing. Service provided was timely and nurse was very personable
15/09/2023 Let the staff know that I do my BP readings at home as I have white coat syndrome. This would free up another appointment for someone else. I have taken a form home to complete this and will return it when completed
15/09/2023 I?m not really qualified to change or improve my treatment, it was satisfactory what was done was what was required. Thankyou.
15/09/2023 None for this blood test
15/09/2023 Continuity  if seeing one doctor
18/09/2023 Nothing.
18/09/2023 Nothing
18/09/2023 Less wait time
18/09/2023 On time thanks
18/09/2023 Don’t need to change anything unable to find fault.
19/09/2023 Listen to patient.
19/09/2023 No changes necessary pleased with care provided
19/09/2023 Queues at reception. Digital login needs more flexibility if running a tiny bit late.
20/09/2023 Lack of care and compassion from nurse. Unfortunately I was 8 minutes late for  my appointment .She refused to see me  there was no one else waiting.
She could have just done the blood test and reschedule the ECG  but refused both.
20/09/2023 Nil to be change. All perfect with everything.  Very professional and pleasant staffs.
21/09/2023 Appointments being more available
21/09/2023 Nothing
21/09/2023 None always receive excellent care very pleased with weight loss.
21/09/2023 Nothing.
21/09/2023 None
21/09/2023 Very helpful
21/09/2023  No changes
22/09/2023 Great Surgery. Deserve their QUAFF
22/09/2023 The surgery made an appointment for me for a blood pressure check up. I was asked to take my blood pressure for the preceding week.
When I attended my appointment I simply had a blood test and no other check.
22/09/2023 No changes required.
22/09/2023 I would have liked to arrange an appointment whilst visiting the Practice for a blood test but I didn?t want everyone to hear why I wanted an appointment. Unfortunately there is no privacy at the receptionist desk (who by the way are excellent).
22/09/2023 easier way to get appointment
22/09/2023 Nothing
22/09/2023 The appointment went like clockwork – excellent.
22/09/2023 Stop the glare when laying down having your Blood pressure taken,it’s a
Job to relax.
The problem is the overhead lights.
Thank you
22/09/2023 My care and treatment was spot on thank you
22/09/2023 Nothing
25/09/2023 No change
25/09/2023 Nothing!!
25/09/2023 Make it easier to see a Dr.
25/09/2023 Go back to being able to make an appointment either by phone or online. The current arrangement of being able only ti try for an appointment on the day is extremely inconvenient
26/09/2023 Nothing. Excellent service
26/09/2023 Very good as it is staff always very polite helpfull and friendly.
26/09/2023 Let us know if there is a delay, where possible. Waited over 10 mins after  appointment slot time before being seen.
26/09/2023 Just an observation on the waiting room, it is very bare, cold looking, no toys, could do with a warmer approach, maybe a book table? Care was very good
26/09/2023 Able to book appointments on line.
26/09/2023 To stock Jelonet dressings for people like me allergic to other sorts !
27/09/2023 Change nothing i am more than satisfied with service i receive
27/09/2023 All very good
27/09/2023 Nothing my nurse was lovely kind and helpful my appointment was on time
Great to have the same care I have had for the last 20 years I have been
With the practice
27/09/2023 After 8 months, I am having to restart my treatment as originally I was given an untried method for treating an ulcer. This was slowly improving things but it still has a long way to go. I am now on the normal ulcer treatment plan as of this week.
27/09/2023 would like to see and talk to a Doctor. to be able to ask questions
28/09/2023 No
28/09/2023 All good
28/09/2023 Nothing, it went very well and I was very happy with the service I received.
28/09/2023 Allow me to book my 12 week prostate cancer jab which I have every 12 weeks on a repeating basis rather than having to involve us both in a time wasting merry go round
It has to be done every 12 weeks so why can?t we recognise the fact !
28/09/2023 Check in machine was not working
28/09/2023 I wouldn?t want to change anything!
It was on time, the nurse was brilliant to deal with.
Blood taken without my realising it,  and on my way home in 10 minutes totally satisfied.
What would I want to change!?
28/09/2023 Nothing
29/09/2023 N/A
29/09/2023 All good slight problem getting my medicine from chemist
29/09/2023 Excellent service  it was a fantastic experience
29/09/2023 Ask the government as they have all answers, that?s why every thing seems so slow!!!!!!
29/09/2023 Happy, nothing needs a change.  Thanks
29/09/2023 None
29/09/2023 Treatment and care fine.system would be more appreciated with less delay  on access and treatments




AUGUST – 2023



01/08/2023 I understand where I am with my medical condition but it is always good to have someone oversee my tests and results and confirm that everything is as good as it can be.
01/08/2023 To get in to see the Doctor sooner than arranged at Reception.
01/08/2023 Nothing, I was very satisfied
01/08/2023 On a personal note, having to pay for transport back and forth for local appointments. I wonder if for the review would it be possible for a phone appointment instead.. But over all happy with the support and professionalism from the surgery/staff.
01/08/2023 Not sending booking with followup appointment.
To advise 2nd appointment only if results deem necessary.
02/08/2023 good, it was a bit complicated
02/08/2023 Nothing!
02/08/2023 Very good
02/08/2023 Receptionist at front desk
02/08/2023 Appointment delays. Advice if running late so that patient does not feel overlooked.
02/08/2023 Nothing everything is perfect
03/08/2023 None thank you
03/08/2023 No improvement necessary it was perfect.
03/08/2023 Facilitate upload of self-test results prior to telephone appointment for review
03/08/2023 Nothing to change. All was very good thank you.
03/08/2023 Nothing thank you.
03/08/2023 Everything was just fine, no problems at all.
03/08/2023 Continuity of doctors.
04/08/2023 Nothing
04/08/2023 Nothing jess was amazing and she made me feel very comfortable well done ..thank u x
04/08/2023 Nothing- the lady was friendly, informative, professional and very helpful.
07/08/2023 Nothing always good
07/08/2023 Nothing everything was perfect
07/08/2023 I have nothing but praise for our surgery, they are always friendly and efficient
07/08/2023 Nothing to change very happy
08/08/2023 No change needed.
08/08/2023 Nothing to change. Excellent as ever.
08/08/2023 Every was good
08/08/2023 None
08/08/2023 Nothing
08/08/2023 Lovely
08/08/2023 I really don’t know. Booking my appointment was very easy by telephone – very helpful person the other end! I didn’t have long to wait when I arrived today. Once again everyone was kind, friendly and helpful.
08/08/2023 I am quite happy with all my experiences and treatment l receive at Orchid House, Than you to ALL THE TEAM
08/08/2023 Use gel before inserting implement for smear test
09/08/2023 Nothing
09/08/2023  No. changes very happy with care provided thank you .
09/08/2023 Nothing all was good
09/08/2023 Very happy with everything so far.
09/08/2023 See me on time
10/08/2023 Nothing
10/08/2023 Appointment being on time
10/08/2023 When i received a phone call about the appointment  I was not told to bring a urine specimen.  My wife will now have to make another trip.
10/08/2023 All fine. I can’t think of anything that would have made it better.
10/08/2023 More car parking would be nice.
10/08/2023 Every thing was good
10/08/2023 Very good experience no suggested improvements, you offer a quality service, thank you.
10/08/2023 No change  needed
11/08/2023 My only complaint was they were about 10 minutes late with the appointment otherwise the treatment was very good
11/08/2023 Was perfect
11/08/2023 If you are only going to offer telephone appointments in the first instance, please make sure that they can take place within a couple of days.
11/08/2023 Make it easier to say doctor
11/08/2023 I can’t think of anything that could improve my experience, my appointment was on time, Josaphine was friendly and professional, put me at ease and took my bloods quickly and easily and constantly chatting to  make sure I knew what was happening.
11/08/2023 Alter the system so you can book the next appointment before you leave
11/08/2023 It does seem to be taking longer than before to heal.
11/08/2023 Being on time? knowing about the appointment before going into it. So that I don?t have to answer pointless questions and waste time ?
14/08/2023 Nothing with the nurse I saw today, she was very helpful, checked on the system and advised us that we already had the shingles jab back in February 2023, and that we didn?t need it. Very good very observant.
14/08/2023 Personally I wouldn’t change anything.
14/08/2023 Nothing, as the team are always most helpful, efficient and caring . Great service
14/08/2023 Overall it was  fine with the nurse friendly and helpful. Do not think anything done to improve my experience.
14/08/2023 Absolutely nothing she was a lovely nurse who I saw.
14/08/2023 I was happy with the feedback from Doctor Every. Everything was clearly explained, I have no complaints
14/08/2023 Can?t think of anything ?
14/08/2023 No change needed. I arrived early  and checked myself in, was seen on time and put at ease. A really good experience, thank you
15/08/2023 Nothing, everything was perfect
15/08/2023 Nothing.
15/08/2023 Nothing
15/08/2023 Nil to change any changes will spoil the perfect running of the surgery
15/08/2023 Can’t think of anything  that could be done to improve  things
15/08/2023 Nothing
15/08/2023 Nothing
15/08/2023 Very happy with all aspects of care
16/08/2023 The care and treatment were lovely it?s just the making of appointments that is stressful!
16/08/2023 Nothing
16/08/2023 None
16/08/2023 Run on time
16/08/2023 Nothing, thanks.
16/08/2023 Nothing
16/08/2023 Nothing
16/08/2023 Todays experience was about as good as you could expect. Within 5hrs �osultat�on ,blood tests etc NHS does work!!!!!
16/08/2023 Having been sent a wrong letter re Diabetic review.  I?m not diabetic.
Will attend a Stroke  review in September.
A kindly nurse took a blood sample today
16/08/2023 None – it was great thankyou.
16/08/2023 No need to change
16/08/2023 Everything was brilliant, nothing to improve.  Thank you.
17/08/2023 Nothing to change. The sevice was excellent.
17/08/2023 No criticism at all.
17/08/2023 Lovely ladies no waiting make you feel s at ease.
17/08/2023 No change needed
18/08/2023 Nothing x
18/08/2023 Fine as it is
18/08/2023 No need to change anything
18/08/2023 My experience was fine as it was today. It was very informative and answered the questioned I had regarding my condition and ongoing treatment.
18/08/2023 I?m very happy with how things are at present
18/08/2023 Be on time!
18/08/2023 Still the same complaint. Reinstate online appointments for routine blood tes such as INR.  Also repeat nurse appointments. Such  a waste of patient time and expensive staff who could be doing something useful.
21/08/2023 Nothing.
21/08/2023 Can?t fault your service.
21/08/2023 None
21/08/2023 Nothing it was great!
21/08/2023 A cooler room for treatment
21/08/2023 Nothing on this occasion.
21/08/2023 More FACE to FACE with
Doctors and medical staff.  Elderly patients reluctant to engage with only phone contact.
21/08/2023 My Age 30 yes younger Thank You
22/08/2023 Nothing – amazing- did blood test as well
22/08/2023 Nothing
22/08/2023 To restore system, to be able to see my GP more quickly. Dont like wait for telephone call back , re follow up.appoitment .
22/08/2023 Who ever is providing the care or treatment should take time to read the patient file before calling the patient.
22/08/2023 Satisfied
22/08/2023 Nothing. I was seen early and the nurse is a lovely professional
23/08/2023 Today was excellent even though they were experiencing computer issues! But was all under control and dealt    with in a professional manner by the team! Sometimes it?s not quite like that when messages and communication are not always  clear.
23/08/2023 Nothing
23/08/2023 All ok
23/08/2023 Nothing it ain?t broke en
23/08/2023 Not always able to get appointment when ringing at 8.30 . am . Seem to be a lot of people ahead which isn?t logical . However the practice is second to none in patient care
23/08/2023 Today good, nurse appointment quickly booked.
Doctors waiting time to get a normal appointment, shame. Where moved from, was back to normal time, few days. But pleased with  doctor, helpful on phone.
23/08/2023 Very happy
23/08/2023 Not a thing to be changed,
It works fine.
23/08/2023 I am very happy with orchid house surgery and the service that I get
23/08/2023 Nothing to add
23/08/2023 All ok
23/08/2023 You are doing well. I have no  complaints.
23/08/2023 Nothing, it?s perfect
24/08/2023 On today’s experience nothing
24/08/2023 In the short time that we have been with the surgery I can only say that it is excellent. Nothing is too much trouble for any of the reception staff. The medical staff I have seen have been excellent and so understanding.
No improvement needed.
24/08/2023 Nothing
24/08/2023 Satisfactory
24/08/2023 No problem very good indeed
24/08/2023 No improvement needed
24/08/2023 Nil to change needed
24/08/2023 Nil to change needed
24/08/2023 Easier and faster to get a face to face appointment.
25/08/2023 Very well care for as always keep me posted/up to date and I cannot fault them for keeping things up to date.
25/08/2023 I cannot think of anything
25/08/2023 If you had a few more doctors, it would save everyone a lot of time on the telephone and would help everyone to explain and understand the problems
25/08/2023 No changes needed.
25/08/2023 Happy with the experience
25/08/2023 Everything was perfect. Nothing needs to change
29/08/2023 Nothing
29/08/2023 Nothing!
29/08/2023 Being able to book an a consultation or telephone conversation with the Doctor when I was attending my blood test. Otherwise excellent
29/08/2023 Nothing
30/08/2023 It was a good experience all round . My blood test and blood pressure were carried out with care and some good advice to talk to a doctor and the receptionist was very patient and helpful. Thank you .
30/08/2023 No improvement needed,all very good.
30/08/2023 Would not change anything
30/08/2023 Nothing absolutely perfect
30/08/2023 N/a
30/08/2023 All was fine, staff very helpful and understanding.
30/08/2023 More evening appointments as work till 5.30, lose money if have to leave work early, not good to do that
31/08/2023 Blood test should be brought back in the surgery for patients with cancer and heart conditions instead of going to Poole or Bournemouth hospital.
31/08/2023 Nothing everything was fine thank you
31/08/2023 Nothing
31/08/2023 Nothing. All very professional and on time.
31/08/2023 Not sure any improvements would have been possible
31/08/2023 Nothing to change
31/08/2023 Nothing
31/08/2023 Get to see a docter more easily with less hassle
31/08/2023 The receptionist I spoke to initially was very understanding & helpful.
My experience with Doctor
Balachandran was first class thankfully she has treated me before and it was very reassuring to have Dr Balachandran treat me again. No improvment req.



JULY – 2023


03/07/2023 Lovely nurse and on time.
03/07/2023 Have more available appointments
03/07/2023 There is nothing that I can think of that would make it better.All the staff have always been very good and helpful thank you.
03/07/2023 All fine
03/07/2023 No all ways good
03/07/2023 Can?t think of anything that needs improvement.
04/07/2023 Change nothing, service was excellent.
04/07/2023 Nothing
04/07/2023 The service I receive from all the doctors, nurses, and reception staff is always outstanding.
04/07/2023 Claire and Jane are both excellent nurses.

Better online facilities (booking, prescriptions, etc) would be good.

05/07/2023 Can’t think of anything that could improve it.
05/07/2023 Probably be getting in on time ,not that I?m moaning
05/07/2023 Whilst I?m happy to assist for training purposes, 3 painful attempts to obtain a smear sample was unacceptable. I have never experienced this in previous appointments nor have I ever bled before.
05/07/2023 Nothing
05/07/2023 I cat think of anything
05/07/2023 I am happy at the moment, with the service you provide. Thank you
06/07/2023 No complaints at all, ran like clockwork thanks.
06/07/2023 All good.
06/07/2023 Nothing really the blood test went smoothly
06/07/2023 Nothing, 10/10
07/07/2023 Nothing at all.
07/07/2023 None
07/07/2023 Easier to get an appointment
10/07/2023 Nothing.all was good
10/07/2023 I would like it to be easier to see a doctor but otherwise no complaints. Staff are always helpful and friendly.
10/07/2023 Excellent service
10/07/2023 Fed up with saying the same thing. Reinstate on line appointments for blood tests  and nurse appointments. Pandemic is over. Save costs of receptionists and frustrating phone calls and hanging on hold in a totally unnecessary queue
10/07/2023 Not have to wait so long for an appointment.
10/07/2023 I have no complaints at all
1. I logged in on the computer and avoided the queue at reception
2. The phlebotomist called me in less than 5 minutes and I was out within another approximately 5 minutes!
Prompt and efficient, excellent service.
11/07/2023 Not to have to write an email to the practice manager before being allowed to have vaccinations that are free on the NHS.
11/07/2023 No need to improve my experience today was excellent. Thank you.
11/07/2023 Satisfied with the service i received today and could not add anything more to improve it.
11/07/2023 Nothing at all needs changing
11/07/2023 All good
11/07/2023 Nothing I?d change
11/07/2023 All was good,thank you.
12/07/2023 I know at the moment it’s hard but more face to face
12/07/2023 Nothing.
12/07/2023 Would change nothing.
The lady that did my blood test (Sharon)? Was absolutely amazing. Got the bloody first time (never happened before). I was so nervous and worried, she put my mind at rest and made me feel much better. What an absolute star!
13/07/2023 More help on what to expect from the appointment
13/07/2023 Open on Saturdays?
13/07/2023 How can you improve on such excellent staff, and treatment.
Kindest regards
13/07/2023 All very good,  caring and considerate reception and nurses
13/07/2023 Not to have blood test?.!!!!
Apart of that is nothing to change,
13/07/2023 Nothing. Very efficient
13/07/2023 I have been happy with the appointments provided and with the automated reminder system
14/07/2023 Nothing, treated with care & sensitivity & knowledgable care. Thank you
14/07/2023 It was all excellent thank you
17/07/2023 Sign to remind patients waiting in queue to walk straight through to use screen to sign in. Had strange looks as I walked past some to use screen. Had the feeling they thought I was trying to jump the queue.
17/07/2023 The appointment was on time and the nurse was very pleasant. I would not change anything.
17/07/2023 Nothing
17/07/2023 None highly satisfied with with my visit
17/07/2023 Nothing  I was seen on time,  nurses very friendly and professional,  very good experience
18/07/2023 Nothing it was great
19/07/2023 All was excellent.  There is nothing to add, thanks
19/07/2023 Perfect
19/07/2023 Nothing
20/07/2023 No it was excellent
On time and a very nice and professional nurse
20/07/2023 Have more GP face to face appointment slots
20/07/2023 Any changes will spoil the good the excellent professional job.
20/07/2023 No need – nurse and service superb!
20/07/2023 Its fine as it is, I am very happy with  the way I am treated.
20/07/2023 Have my ongoing problem dealt with by a GP doctor or via a referal to a hospital.
21/07/2023 Excellent service from josie nurse practitioner
21/07/2023 No change. My care was exemplary thank you.
21/07/2023 Nothing blood test was done by Josie & as usual extremely efficient.
25/07/2023 Nothing to change I am receiving excellent care
25/07/2023 Nothing thanks
25/07/2023 Send correspondence by email re new appointments etc. and save money on postage.
25/07/2023 To day was fine, no problems. Very nice friendly  nurse and on time.
25/07/2023 I think it is fine
25/07/2023 No change
25/07/2023 All good.
26/07/2023 I would change nothing, exceptional staff thank you so much !!!
26/07/2023 Stop patients without masks coughing loudly and often in the waiting area.
26/07/2023 Excellent overall service provided by the Surgery. No adverse comments to be made.
Many Thanks.
26/07/2023 No nothing, thank you, excellent service, prompt and efficient as always, friendly team in Reception and also lovely kind support from medical staff.
26/07/2023 No problems
26/07/2023 Allow 3 more spaces in the car park for patient use
26/07/2023 My experience was very good so no change .
26/07/2023 Nothing. Everything was fine
26/07/2023 All o.k.
26/07/2023 Treatment was superb , nothing needs changing
27/07/2023 The service I had was absolutely fine
27/07/2023 Faster telephone answering ?
27/07/2023 It?s my first appointment with Orchid House, the nurse was very friendly and professional.
27/07/2023 There is no need to change anything as my visit went smoothly and efficiently as per usual.
27/07/2023 Would not change anything, Dr Martindale goes above expectations
27/07/2023 To get results of blood test a phone call weather it is good new or otherwise for peace of mind thanks
27/07/2023    I
27/07/2023 Nothing really – i’m happy.
27/07/2023 I?ve always had excellent service when I?ve attended the surgery. From the receptionists (who are always friendly and helpful), the nurses in the treatment room (who are efficient and friendly) and lastly the doctors who – luckily – I rarely see.
27/07/2023 A nice cup of tea and a bun
28/07/2023 very poor
28/07/2023 It was a blood test, nothing to improve
28/07/2023 Absolutely nothing. Exceptional help. The staff, doctors, nurses and receptionist are always so friendly. Best doctors surgery EVER.
29/07/2023 Poor
31/07/2023 Nothing see on time very friendly staff
31/07/2023 Nothing
31/07/2023 Nothing. Absolutely superb.



JUNE – 2023


01/06/2023 Nothing
01/06/2023 Nothing
01/06/2023 It was perfect, very nice nurse
01/06/2023 Nothing.
01/06/2023   Very good,the nurse that took my blood sample was brilliant
01/06/2023 Nothing
01/06/2023 Nothing
I’ve never had a bad experience all staff, doctors and nurses have always been wonderful, friendly and lovely
So glad I joined
01/06/2023 I was treated with the utmost care and attention by Dr. Grania and all staff.
01/06/2023 Nothing
01/06/2023 None.
01/06/2023 All good.
02/06/2023 No changes everything was fine and helpful
02/06/2023 The service is first class helpful efficient caring staff
02/06/2023 Nurse was running late but apology was given, it happens,  so not an issue.
02/06/2023 maybe, by going back to the old procedure of booking  a personal appointment with a GP at any time instead of the phone one first?
02/06/2023 Nothing to change. On time. Friendly, professional, thank you.
05/06/2023 It went well.
06/06/2023 Nothing I was very happy about everything
06/06/2023 I was treated very well, no improvement needed.
07/06/2023 All good no need to comment
07/06/2023 Nothing needs changing. It was perfect.
07/06/2023 Wonderful service
07/06/2023 No change required.
07/06/2023 Nothing, all excellent, thank you.
07/06/2023 It was great.  No improvement necessary.
08/06/2023 I am satisfied with the service
08/06/2023 So far so good ,I have been given my prescriptions in time and the services I was offered today are beyond my expectations,well done.
09/06/2023 Nothing comes to mind.
09/06/2023 None
09/06/2023 No need to change anything
09/06/2023 Faster blood tests.
09/06/2023 The nurse was wonderful but booking my review with her two weeks before the blood test that this appointment was set to discuss made it a waste of time for both of us

Surely the need to complete the blood test first should have been obvious

09/06/2023 None that I can think or
12/06/2023 Everything was good
12/06/2023 Get appointments sooner
12/06/2023 A nice cup of tea after each blood test would be nice ?
12/06/2023 Nothing.
12/06/2023 Not a thing.
12/06/2023 Always been very happy with the way I am treated from reception, nurses and doctors
12/06/2023 Things at this Surgery have improved quite a lot. I know everyone was under pressure during covid.
12/06/2023  When you’re running late, send a pretty girl round with a tray of ice-creams like they used to do in cinema’s
13/06/2023 None
13/06/2023 Nothing everything was fine
13/06/2023 Please do not make an appointment without my request and then write to me to tell me about the appointment.
By all means ask me if I would like an appointment and I will respond if I would like to accept.
13/06/2023 Shorter wait time
13/06/2023 No suggestions. The lady I spoke to was very professional, efficient and helpful
14/06/2023 The service was great!
14/06/2023 Nothing to change
14/06/2023 Cappuccino on arrival!
14/06/2023 Less of a wait for arranged appointments

Once you get the appointment, your service is 5* excellent

15/06/2023 I couldn?t think of a thing that would have improved my experience today which was excellent! I was called on time, Nurse covered everything and an updated ?MY COPD Care Plan? printed
15/06/2023 No problem at all
15/06/2023 Not a thing. Very satisfied.
15/06/2023 First class treatment no views on any change
15/06/2023 Water cooler
16/06/2023 No change needed
16/06/2023 Nothing
19/06/2023 I had blood tests today which I hope were the correct ones as in the past I have gone for a test and a different one was taken
20/06/2023 Please, do not change anything
20/06/2023 Nothing
20/06/2023 Nothing.
20/06/2023 Nothing
20/06/2023 Nothing
21/06/2023 I would not change the Treatment room experience, the nursing staff are very kind and professional.
21/06/2023 I was totally satisfied with my treatment
21/06/2023 Nothing.  Excellent throughout.
21/06/2023 NA. I have always been very impressed with my care and treatments
21/06/2023 Had a blood test didn’t feel it go in very good.
21/06/2023 Very happy thank you.
22/06/2023 Nothing!
22/06/2023 As my appointment went smoothly and efficiently I do not see any reason to change the current format.
Thank you all.
22/06/2023 All fine thank you
22/06/2023 I think it is ok as it is
22/06/2023 I am very happy with my appointment, could not have been better.
22/06/2023 No suggestions as the appointment went very well.
22/06/2023 Endeavor to cut down waiting times for appointments in all categories. Two weeks is like a lifetime when the patient is in extreme pain.
22/06/2023 Nothing
22/06/2023 Nothing
22/06/2023 I cannot think of any changes. My visit was very helpful, efficient and friendly. Orchid house is a very friendly surgery.
23/06/2023 No changes needed
23/06/2023 Only thing would be nice to have the same doctor for continuation. Otherwise have always found staff pleasant and helpful.
26/06/2023 My appointment time. Is met.
26/06/2023 Nothing  at the present time
26/06/2023 Nothing Excellent Services can?t fault it at all
26/06/2023 Understand what tests you need to perform
27/06/2023  No change required
27/06/2023 As usual everything was perfect no change needed
27/06/2023 Easier access to doctors
27/06/2023 Nothing.
27/06/2023 Nothing at all as all appointments in the treatment room are excellent
27/06/2023 Nothing springs to mind. Appointment was on time and the staff were very attentive
28/06/2023 Nothing
28/06/2023 I would not change a thing.
My appointment was on time and the nurse was exceptional.
28/06/2023 Very happy with the care I received today
28/06/2023  Nothing
28/06/2023 Make life easier for us all. I had a telephone appointment with doctor she advised blood test. I had to wait 2 weeks for a 2 minute process. I had to phone in at 08.30 sharp and I was already on a long in queue.
28/06/2023 Nothing been very good
28/06/2023 No
29/06/2023 No change, all fine.
29/06/2023 Sometimes a phone call isn?t as good as seeing a doctor such as hearing problems. A doctor really needs to see the patient in order to know what treatment is required
30/06/2023 Everyone has a different approach to suit their own body needs
30/06/2023 Everything was good nurse was extremely kind and helpful. And as it was a Friday evening appointment the other people were very kind too as they had to wait around as it had gone 6.30
30/06/2023 Great service from staff and Doctor.




MAY – 2023


02/05/2023 Nothing
02/05/2023 James was brilliant.  He went through all my blood test results and he was very reassuring.
02/05/2023 All good
02/05/2023 Nothing
02/05/2023 Nothing
04/05/2023 Nothing that i can think of?thanks
05/05/2023 They are doing there best in the situations that’s occurred since COVID started
05/05/2023 Cannot fault the excellent service a credit to you all
05/05/2023 Nothing.  Was brilliant as always.
09/05/2023 Very poor
09/05/2023 Nothing, perfect as it is!
09/05/2023 Couldn’t  better the appointment kept with James, diabetic consultant, very friendly and answered all questions satisfactorily.
11/05/2023 Nothing it went smoothly and was on time
11/05/2023 I would have access to all my notes including historical ones.
11/05/2023 It was perfect.
11/05/2023 No problem with visit for blood test. On time and attended to by very pleasant and professional nurse. Thank you.
11/05/2023 For my blood test I would change nothing. Appointment on time and carried out by a very pleasant and professional nurse.
11/05/2023 Nothing
12/05/2023 My be more in depth- ie test for prostate etc
12/05/2023 Deal with more than 1 thing at a time, to cut down on visits to the surgery.
12/05/2023 Everything was fine especially the receptionist when My daughter had to ring the day before to check about my appointments. Dr Every has been very good keeping an eye on my condition.
15/05/2023 Nothing on this occasion
15/05/2023 Everything fine
16/05/2023 nothing always good.
16/05/2023 Nothing
16/05/2023 As a follow up to my asthma review I went to reception to make an appointment with senior nurse practitioner, as recommended by the nurse I?d just seem to discuss another health matter. Was told I had to call to make an appointment – why??????
16/05/2023 The appointments are normally on schedule and have always worked well for me so from my point of view no changes are necessary.
17/05/2023 Treatment and service at Orchid House is brilliant .. keep up the good work, and thank you for all that you do !!
17/05/2023 Nothing on time the nurse was really friendly and helpful
17/05/2023 Excellent nurse
17/05/2023 There is no need to change the current system.
17/05/2023 I miss the Orchids in the waiting room…..
Care and Treatment though, superb….?
17/05/2023 Nothing thankyou.
17/05/2023 Nothing
17/05/2023 The advisory messages gave ambiguous times: I had to phone to check, but thank you to the helpful staff
18/05/2023 Know Improvement needed.
18/05/2023 Nothing obvious.  All was excellent, lovely staff, prompt attention, thank you
18/05/2023 Due to my condition I find the seats too low so I have to sit on the table so I can stand when the nurse calls for me   That gets uncomfortable after a while
18/05/2023 Happy as it is
18/05/2023 Nothing to change
18/05/2023 None
18/05/2023 Everything ran smoothly today. On time and painless
18/05/2023 Face to face contact
18/05/2023 This visit was perfect. No changes needed
18/05/2023 Nothing to change it was very good.
18/05/2023 All satisfied
18/05/2023 In this instance it was a straight forward blood test that the Dr had requested six months ago. Appointment ran on time and the Clinician was extremely courteous.
19/05/2023 You can’t change perfection just the best people
19/05/2023 Nothing needs to change. Friendly reception and great service.
19/05/2023 A sign to wait in the small waiting room if blood test appt. As easier to hear your name being called out. Appointment was quick and easy no issues. Thankyou.
19/05/2023 Nothing to change
It went according to plan.
Helpful nurse and friendly
Altogether a good experience
19/05/2023 I have been looked after so well when visiting the surgery, and everyone is helpful and friendly. No improvements necessary. Thank you.
19/05/2023 No change required.  This surgery is excellent and everyone there is doing a great job.
19/05/2023 No change
22/05/2023 Good appointment – wonderful nurse took my bloods very friendly and professional and lovely lady on the reception desk who helped when the machine wouldn?t log me in.
22/05/2023 Absolutely nothing, all the staff from the receptionist/s Drs, Nurses are all excellent give a friendly and exceptional service. Each and everyone deserve praise and recognition for doing a excellent job.
23/05/2023 Everything was perfect so I cannot see how you could improve the visit. Very grateful for all the care I have been given over the past 5years.
23/05/2023 Nothing needs changing every body I have dealt with have been very polite and helpful
24/05/2023 On time keeping with appts.
24/05/2023 I can’t think of anything, I’ve always been pleased with the attention I have received.
24/05/2023 Nothing was very good
24/05/2023 Nothing
24/05/2023 Nothing to change extremely pleased
24/05/2023 Very pleasant and efficient
24/05/2023 No improvement necessary! I?m always amazed at how good the service is from Orchid House, the whole team just seem to make things run very smoothly and efficiently! Many thanks.
25/05/2023 Be up to date with information from the consultant. Felt I had to tell you what you should really already have known. Otherwise useful appointment.
25/05/2023 Nothing at all .. very happy with service
25/05/2023 Make on line booking possible. It?s been since first lockdown. Now no masks etc. It a waste of everyone?s time.
25/05/2023 More privacy when discussing treatment with the reception team, currently all details can be heard when sitting in waiting area
25/05/2023 Wider testing on my blood sample to include other factors potentially related to the suspected borderline iron anaemia
25/05/2023 Nothing necessary
25/05/2023 Nothing my experience was exceptional
25/05/2023 Nothing!  It was amazing, the nurse was really nice and helpful
25/05/2023 Nothing
25/05/2023 Perfect place to go and the service  great thanks
25/05/2023 Nothing
25/05/2023 Everything was fine
26/05/2023 N/a
26/05/2023 No change
26/05/2023 The nurse I saw think it was Jess was very friendly and professional but have to say all the nurses are friendly and professional
26/05/2023 I was very happy with the service I received, it was outstanding.
26/05/2023 It is very good already.
30/05/2023 Nothing, everything spot on.
30/05/2023 I can’t ask for a better experience.
31/05/2023 The GP can be more sensitive and not indicate that one?s heath issues are considered as a ?claim?. I do not have a habit of creating issues, one?s personal journey should be respected and not ridiculed.
31/05/2023 Nothing to change the nurse was very gentle and I asked her a few questions and she answered  so well . Went to ask a question from the receptionist and was extremely helpful and kind
31/05/2023 Nothing. Excellent treatment.
31/05/2023 Nothing to change



APRIL – 2023


03/04/2023 Easier to get appointment
04/04/2023 Nothing. My nurse was very helpful
04/04/2023  I cancelled my appointment so I?m not sure but please can u send me via text a new appointment for a smear please, when u can fit me in next x
Many thanks
04/04/2023 To send a sick note the day it is requested. Failure to do this causes much anxiety and worry, and is not helpful when someone is already ill
04/04/2023 No change necessary
05/04/2023 Didn’t have to wait long and the nurse who too my bloods was excellent and very
efficient .
05/04/2023 Nothing at all
05/04/2023 Don’t feel that anything would have improved my mums experience, the diabetic nurse was lovely and everything was carried out professionally. Thank you
05/04/2023 Everyone was exceptionally kind and caring towards me, as I have recently lost my husband. They couldn?t have done any better. Thank you ?
06/04/2023 See doctor for face to face appointments.
06/04/2023 I understand that it would be useful if we turned up 5 mins early to help with speeding up the process. So I suggest you ask us to do that.
06/04/2023 Excellent today
06/04/2023 Nothing
06/04/2023 All very good
06/04/2023 Nothing
06/04/2023 Nothing,happy with my treatment.
06/04/2023 Nothing
06/04/2023 Nothing,  I went in early and the blood test and blood pressure was done by a lovely lady, very pleasant experience ?
11/04/2023 Nothing to change.
11/04/2023 None
11/04/2023 There is no need to add/change anything as my appointment went smoothly and professionally.
11/04/2023 I could not offer any imp?�vement suggestion
17/04/2023 Make own appointments on line as used to be.
17/04/2023 Quicker appointments but I know that?s not your fault
18/04/2023 Nothing needs changing.
18/04/2023 Improve the efficiency and performance
18/04/2023 I have no problems for me it is working well.
18/04/2023 I was very happy with the care I received. Thank you.
18/04/2023 I wouldn’t change a thing.
18/04/2023 None
18/04/2023 None
18/04/2023 Online appointment bookings.
19/04/2023 Can’t improve on excellence ??
19/04/2023 Not a thing all good here
20/04/2023 All a okay
20/04/2023 Reinstate on line appointments for nurse abd blood tests
21/04/2023 Nothing
21/04/2023 Nothing. As usual Josie was her usual very efficient self when my blood test was done.
24/04/2023 No change needed
27/04/2023 More face to face appointments with doctors.
27/04/2023 No changes necessary.
28/04/2023 I recently asked for a repeat prescription but did not get all of the items?. Would be nice to know why not ?

Opening Times

  • Monday
    08:30am to 06:30pm
  • Tuesday
    08:30am to 06:30pm
  • Wednesday
    08:30am to 06:30pm
  • Thursday
    08:30am to 06:30pm
  • Friday
    08:30am to 06:30pm
  • Saturday
  • Sunday
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