St. Marys Road, Ferndown, BH22 9HB | Telephone: 01202 897000

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Coronavirus Useful Information

The compulsory wearing of face coverings in shops/public transport
It became compulsory to wear face coverings on public transport on 15th June and in shops on 24th July.

General practice is under considerable pressure as a direct result of the current challenges we face with continuing to deliver a service to patients at the same time as coping with the consequences of this virus.

There is no requirement for general practice to issue letters for patients who are unable to wear face coverings, please click here to see the following letter to explain more.

It has been wonderful to see so many communities coming together to provide support for one another during this unprecedented time. We have produced a list of support available both locally and government provided for those self-isolating, shielding or considered at risk. Please see below for contact information and the sort of support they can offer.

Ferndown Community Coronavirus Support
Our local community support group is available to offer help and support to those self-isolating as per government advice. They are able to offer shopping collection and drop off (with the ability to pay by telephone for any goods purchased from shops), prescription collection and drop off, social telephone calls and help with pets.
If you think you would benefit from their support you can contact them via their dedicated helpline (01202) 936121 (open 9am-5pm 7 days a week) or via their website by clicking here

Government helpline for Extremely Vulnerable patients
The government helpline dedicated for the most vulnerable patients (those shielding). If you have received a letter you can register for help with getting essential supplies and food parcels.
Their dedicated helpline is 0800 0288327

Community Shield Helpline
For any Dorset resident shielding as per government advice, who needs additional support. You can contact the helpline on (01305) 221000 (open 8am-8pm everyday)

Council Help
This is support aimed at vulnerable people with no support network in place and those experiencing loneliness due to self-isolation. They can organise delivery of essential and food items and are co-ordinating requests for help with issues relating to loneliness and isolation.
You can contact them through their helpline on (01305) 269444 or via email

NHS Volunteer Responders
For individuals considered high risk, who have received a letter asking them to self-isolate you can access the NHS volunteer responders by calling 0800 196 3646.
The are able to help with short-term telephone support to individuals who are at risk of loneliness due to self-isolation, collection and delivery of shopping, medication or other essential supplies, transport for patients who are attending NHS appointments or who are medically fit for discharge from a hospital setting.

Local carers support is available through Carers support Dorset, they can be contacted on 0800 368 8349 or and for more information you can visit their website here

We recognise that during this difficult time various factors may place strain on your mental health. We have compiled a list of useful links that provide tips on staying at home and support on managing your mental health.

Looking after your mental health

NHS – every mind matters, tips on staying at home

Student Minds


Sudden – Help for bereaved peopel immediately after a COVID-19 death or any sudden / too-soon death

It can be difficult at the best of times to explain to children what is going on, least of all during a pandemic when the whole world has changed and they can’t see their loved ones. The childrens commissioner has created a useful guide on explaining coronavirus to your little ones, which can be accessed here

If you or you are concerned about anyone who could be suffering from or at increased risk of Domestic Abuse during this time please see the below documents providing helplines you can access, you are not alone.

You are not alone

You First

For lots of useful information on ways you can help, further information on ways to access support and other local services please visit the Dorset Council website by clicking here

For patients who have been referred with suspected cancer or who have been affected by cancer there is an Coronavirus information page on the Cancer Matters website which is available here

Community Hygiene Concern have released some guidance on managing head lice which is available below

Head Lice in Lockdown

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  • Friday
    08:30am to 06:30pm
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