MARCH – 2023
|01/03/2023||Definitely not. Fantastic service and so so friendly. The lady I saw was a breath of fresh air 10-10 xx so happy|
|01/03/2023||Nothing all is good|
|02/03/2023||Nothing. Brilliant service|
|02/03/2023||Nothing on this occasion. Thank you.|
|02/03/2023||I have impaired vision so a bigger signing in screen would help. Otherwise It can make me late because I am then told by the screen to go to Reception. The treatment I had with Josie was perfect.|
|02/03/2023||Nothing. Good treatment from pleasant staff.|
|02/03/2023||Have a machine that measures my height, weight and body mass.|
|02/03/2023||I personally would not change anything.|
|02/03/2023||Nothing, it was perfect|
|02/03/2023||Had a blood test and went in before the appointment time|
|03/03/2023||Every thing was faultless|
|03/03/2023||No changes needed|
|03/03/2023||Enable I’ll people to see a doctor|
|07/03/2023||As i’m quite new to the area i can only go by the surgery and it’s staff on the few occassions i have used it. Very polite and professional..|
|07/03/2023||I found the whole appointment very good. The nurse was very helpful caring and listened to my concerns.
I don?t think I would change anything
|07/03/2023||Cannot think of anything|
|07/03/2023||I was unaware of the reason for my appointment so a little information would be useful when summoned to the surgery.|
|09/03/2023||Reminder to drink extra water before a blood test|
|09/03/2023||It was all good|
|09/03/2023||Nothing all good|
|10/03/2023||You’ve got it right .|
|10/03/2023||It is perfect.|
|10/03/2023||Start making appointments on line again. There?s really no excuse. The pandemic is over.|
|10/03/2023||To be able to have or at least book face to face appointments without triage telephone process.|
|13/03/2023||This is about the call back service from the doctor
Needs to be more friendly and concerned
Know about the persons meds and needs.
Not to think people just wants meds for know reason
Make the person feel important
|13/03/2023||Today, blood test, perfect.|
|13/03/2023||All good in treatment room. Would be good if I saw same Dr each time I have no idea who mine is|
|14/03/2023||From my experience you don’t need to change anything.|
|14/03/2023||Nothing this time ,
Seen on time,
excellent care and advice given ,
absolutely 1st class experience
So nice to be seen a competent health care professional.Thank you
|14/03/2023||I’m very happy with the treatment and care I get at your surgery.|
|14/03/2023||There was nothing to improve.?|
|15/03/2023||There was nothing needed to change today .Thank you|
|15/03/2023||A lot thanks|
|15/03/2023||I can’t think of anything you need to change . Nurse very good and helpful.|
|15/03/2023||Make it as before Covid, we have to live with it now just like any other virus, I think a doctor can tell more if you are seen and examined.|
|16/03/2023||Nothing to report. Staff are polite and caring. Well done and thank you all.|
|16/03/2023||Nothing it is excellent|
|17/03/2023||I found everything perfect no changes thank you.|
|17/03/2023||Book own appointments on line.|
|17/03/2023||Nothing I am happy with a care you gave me thank you|
|17/03/2023||To be able to speak to a doctor when you are ill and see them|
|17/03/2023||Service good no need to change|
|17/03/2023||Wasn?t sure whether I had booked me in correctly using screen and when I tried again it said it couldn?t find my appointment so I had to ask receptionist – clearer messages on screen would help.|
|17/03/2023||Nothing really I am very happy with the service I receive|
|21/03/2023||I?m very happy with the service but I know you need extra staff to cope with the high workload.|
|22/03/2023||My experience was great. No need to improve.
|22/03/2023||It was fine no problems.|
|22/03/2023||Start making face to face appointments again|
|23/03/2023||It was as good as it could have been, given current situations.|
|23/03/2023||Nothing it was great, thankyou|
|23/03/2023||Excellent service as always|
|23/03/2023||To be able to see our Doctor|
|24/03/2023||Nothing , very quick and friendly visit.|
|24/03/2023||Nothing very good|
|24/03/2023||Easier to get an appointment|
|27/03/2023||No issues. Nothing to change.|
|27/03/2023||More of the same!|
|27/03/2023||Someone on the desk when I left|
|27/03/2023||On time fantastic service today.
|27/03/2023||No change needed, seen at appointment time by a very friendly phlebotomist. Thank you|
|27/03/2023||The nurse was good. The reception who initially contacted me did not let me know that I was not going to see a doctor, this was deceptive, I am quite annoyed that given no 2 months notice that I want d to see a doctor I was misled and did not seem Dr|
|28/03/2023||No change s|
|28/03/2023||Also polite & helpful.Walked in yesterday,signed in,didn’t wait longe at all.Seen .I’d also forgotten an item to reorder & the receptionist was polite & helpful|
|29/03/2023||Nothing. Everyone was friendly and polite and they informed me about what they were doing and what was going to happen.|
|31/03/2023||A referral to aConsultant in Respiratory Medicine|
|31/03/2023||So far everything is fine|
|31/03/2023||Would be nice to be able to speak with my Doctor face to face, as it was with the nurse today|
|31/03/2023||Cannot improve on the appointment.|
|31/03/2023||Can?t think of anything to improve your service|
|31/03/2023||I?m happy with the way it is ??|
FEBRUARY – 2023
|02/02/2023||Nothing. It?s brilliant|
|03/02/2023||Nothing comes to mind|
|03/02/2023||Nothing! Amazing people all round.|
|03/02/2023||Nothing to change Josie is brilliant|
|03/02/2023||Not a thing.|
|03/02/2023||Nothing. Just keep up the good service please.|
|03/02/2023||Nothing to change. Everything was fine|
|03/02/2023||However. I had a very stressful time when my wife was extremely ill and I was asking to speak to a doctor for help and medication. The response was no and I should contact 111. The result was by Sunday she was rushed to A&E with a serious condition.|
|03/02/2023||Find out who is my Respiratory Doctor is please.|
|06/02/2023||Say whether appointments are running on time or running late and by how long when signing in.|
|06/02/2023||Nothing, It was efficient, on time and fitted in with my work commitments.|
|06/02/2023||You’re nurses are a credit to your surgery. I’m sure you know. Absolutely Fantastic!|
|07/02/2023||Easier access to doctors , please|
|07/02/2023||They look after me well|
|08/02/2023||I?m afraid you cannot improve on surpurb excellent treatment and the caring that I have always experienced over the past six years.|
|08/02/2023||Nothing needs changing apart from making sure that appointment times are kept by your staff|
|08/02/2023||Went well so for me no problems|
|09/02/2023||Based on my appointment today then nothing could have been done to improve my experience. Received excellent care.|
|09/02/2023||It was excellent nothing to change|
|10/02/2023||All good thank you|
|10/02/2023||Quicker appt times. Getting to SEE a GP|
|10/02/2023||Remove roadworks , so I?m not late.|
|10/02/2023||I have no recommendations I am satisfied with my NHS services|
|10/02/2023||More privacy when booking appointments at the reception.|
|10/02/2023||Very satisfied and well organised.|
|10/02/2023||All was great|
|10/02/2023||I think your service is excellent so can?t think of anything to improve it
|10/02/2023||It would be useful for the nurses to have a supply of dressings suitable for ulcers|
|13/02/2023||It is difficult to make appointments by phone. An earlier start to the phone appointment bookings would really help.|
|14/02/2023||Get rid of face masks
Hospitals have. Vets have. They make me hot and uncomfortable
|14/02/2023||Everything ok, needed a bit more on diet.|
|14/02/2023||Nothing in this instance|
|14/02/2023||Not a thing|
|16/02/2023||Working on today’s appointment, no improvement is necessary. Everything was done safely and efficiently as usual.|
|16/02/2023||Might be useful if you could advise on waiting times if running late.|
|16/02/2023||Nothing needs change, staff on reception are very polite and helpful also cannot fault the rest of the staff. All so helpful and polite.|
|16/02/2023||No change necessary|
|17/02/2023||Nothing, it was early so no wait and your staff member was very friendly and efficient so all good, thank you.|
|17/02/2023||Nothing, it was great as always.|
|17/02/2023||i was treated admirably so no improvement necessary thank you.|
|17/02/2023||More staff to help people and not being so jobs worth !!|
|17/02/2023||It was prompt & professional|
|20/02/2023||Being able to make a follow up appointment to review my blood test. Apparently no appointments available in the near future. Never mind, I shall try again next week.|
|20/02/2023||I thought the service as always was perfect|
|21/02/2023||Better access to specific doctor would be very beneficial|
|21/02/2023||I wouldn?t change anything. The diabetic nurse was very informative & answered all of my questions.|
|21/02/2023||Nothing to change the nurse was very kind and friendly she put me at ease|
|21/02/2023||Reveptioist could be more fridndly|
|22/02/2023||Everything ok as it is.|
|23/02/2023||Nothing it was all very good|
|23/02/2023||Care and treatment very good and friendly.
However tried to check in twice which was unsuccessful and told to check in at reception. When all details given to reception was told I was already checked in.
|23/02/2023||I was very satisfied appointment time kept and treatment expertly performed. Thank you.|
|23/02/2023||No change..l find that l have had good care and understanding from the surgery…very satisfied|
|23/02/2023||Nothing really, Josephine very efficient and personable. She managed to get me in a few minutes early.
|23/02/2023||To make the app system better|
|24/02/2023||Very happy with service today.|
|24/02/2023||I only have apps with treatments so can only praise them up for their care and efficiency.|
|24/02/2023||It was wonderful|
|27/02/2023||I arrived in plenty of time for my appointment, no one came out while I was waiting and when I eventually went in, when the Nurse called me, nothing was mentioned as to while I had to wait so long|
|28/02/2023||I received excellent care|
JANUARY – 2023
|03/01/2023||Think it was all good and constructive already thank you|
|03/01/2023||I was late as checking in directed me back to desk and waited 5 minutes for a receptionist
|05/01/2023||I can’t think how it could possibly have been improved. Thank you to all concerned .|
|05/01/2023||Can’t think of any improvement needed. Everything was friendly and efficient as usual.|
|06/01/2023||Restart online appointment booking.|
|06/01/2023||Nothing it was perfect!!|
|06/01/2023||Today everything was excellent. It is so good when your appointment time is kept
particularly when you have further appointments that day.
|06/01/2023||Nothing. My appointment was on time and the blood test quickly carried out.|
|09/01/2023||very informative and helpful nurse|
|10/01/2023||Can’t think of anything at the moment.|
|12/01/2023||Explain how I get the results of my blood test. No one discussed the next stage or
how I get to know the results of the blood test. Just left in limbo.
|12/01/2023||No change. Everything went to schedule.
The nurse was very helpful and friendly
|12/01/2023||Auto register inconsistent otherwise the Practice offers a totally professional service|
|12/01/2023||Nothing,great treatment and happy with everything,,,thankyou|
|13/01/2023||Absolutely nothing. I was seen on time and greeted with a smile !|
|13/01/2023||Satisfied with all aspects of treatment currently received.|
|13/01/2023||To see a familiar Doctor face to face .|
|13/01/2023||I cannot think of anything better than the treatment provided. All caring and polite|
|13/01/2023||Nothing !! Excellent Service all round. Thank You.|
|16/01/2023||Cant think of anything|
|16/01/2023||Reduce waiting time for blood test appointment|
|16/01/2023||As far as I am concerned everything was good and personally I would not need to
|17/01/2023||Nothing to change thank you|
|17/01/2023||You can?t improve on my treatment I was very happy with James he was very thorough .|
|17/01/2023||All fine, very friendly and efficient.|
|17/01/2023||Every thing is just right doesn’t need changing|
|17/01/2023||Bring back the magazines or play piped music – the silence is awful|
|19/01/2023||Nothing. Nurse was very efficient, smiley and blood test was carried out quickly.
Very good service.
|19/01/2023||I?m very happy. No suggestions.|
|19/01/2023||Everything is very good. Thank you for your help|
|19/01/2023||More interaction I am happy to work with my GP practice to control my
medical condition but need to be kept informed of any planned actions and advised
if the plan changes and why.
|19/01/2023||Keep the standard as good as today for future appointments please.|
|20/01/2023||Nothing as always Josie was most efficient|
|20/01/2023||No change needed I am very satisfied thank you|
|20/01/2023||Nothing needs to change|
|20/01/2023||Nothing at all thank you!|
|23/01/2023||To see someone you could talk to about not only results but medication|
|24/01/2023||I find the lack of appointments to see a doctor very concerning. I get regular blood
tests which is fantastic. I find the voice Mail on the phone when ringing the surgery
depressing and hope I never get sick
|26/01/2023||Nothing at all|
|26/01/2023||Ppl to read the Patient notes prior to calling just to see if they are hard of hearing,
cause if they are it causes confusion and embarrassment
|27/01/2023||Nothing to add – I would have rated excellent if there had been that option.|
|27/01/2023||Reinstate on line appointments for nurse and blood appointments.
There?s no reason not to
|27/01/2023||Absolutely nothing to change.
Prompt appointments and kind, caring staff. What more could anyone want!
|30/01/2023||My experience could not be faulted. Appointment was on time.
Blood test was carried out by a very pleasant and efficient lady and I did not feel a thing .
DECEMBER – 2022
|01/12/2022||Lower the booking-in screen. Impossible to use if you are a wheelchair user.
Reception desk also too high to enable a private conversation to take place.
|01/12/2022||None very good|
|01/12/2022||Nothing l can think of.|
|01/12/2022||It was fine, thank you.|
|02/12/2022||On time, put at ease, first stab good, no bruising.
Would not change anything
|02/12/2022||In these times orchid house surgery are excellent|
|02/12/2022||My treatment was very good|
|05/12/2022||Nothing the service was really good.|
|05/12/2022||Tea and biscuits would be nice but perhaps that would be too much. Always a very
good experience. Thanks to you all.
|05/12/2022||I am having physical difficulties at the minute. I was very fortunate the blood nurse sorted
it out for me next time can organise visit to home.
|05/12/2022||Polite and friendly phlebotomist. Very gentle. Josie and Jess.|
|05/12/2022||Keep appointment times. First appointment of the day and still 20 mins late after chase
up from receptionist.
|06/12/2022||Went well, no problems. Thanks.|
|06/12/2022||Restart online booking service suspended during COVID.
And resolve problem with missing blood test results when requested by a
consultant but conducted at the surgery.
|06/12/2022||Completely happy with today’s visit as I actually saw someone rather than a phone call.|
|06/12/2022||Nothing to change very prompt and friendly nurse.|
|06/12/2022||Care and treatment are both excellent|
|06/12/2022||Bring back on line appointments. Fed up with hanging the phone. It?s no longer necessary.
Just an excuse to fob people off.
|07/12/2022||Nothing – Dee was lovely|
|07/12/2022||No improvement needed|
|07/12/2022||Nothing, all fine.|
|07/12/2022||No improvement needed. The ladies gave above 100% .|
|08/12/2022||Get rid of the masks.|
|08/12/2022||None very excellent service|
|08/12/2022||Easier to get appointments with GP|
|08/12/2022||Nothing very efficient.|
|08/12/2022||Nothing. It was excellent. On time and friendly.|
|08/12/2022||Nothing, it was fast efficient and friendly.|
|08/12/2022||Service cannot be bettered in present difficult conditions – thank you|
|12/12/2022||Nothing all good from booking to receiving reminders appointment was on time all good for me.
|12/12/2022||Nothing at all good care pleasant no complaints|
|12/12/2022||No need to improve thank you|
|13/12/2022||Nothing as everyone is so nice.|
|13/12/2022||Your service and kindness over 40 years is excellent. Congratulations.. Particularly
the service from Dr Every.
|13/12/2022||I can’t fault anything. Excellent treatment. Thanks|
|13/12/2022||Had a blood test all went well|
|13/12/2022||The ongoing diabetic review process works well, especially the services organised /
provided by the Orchid House Team, which provides excellent all round care.
Thank You All
|13/12/2022||To be offered more appointments face to face with a doctor|
|13/12/2022||Good as is!|
|13/12/2022||I can’t see improvement required. You all are doing brilliant work. Thank you for
your consistent care.
|14/12/2022||On this occasion nothing to change|
|14/12/2022||The doctor phoned consultant to get face to face appointment rather than leaving it to me.|
|15/12/2022||Nothing – it was perfect.|
|15/12/2022||Excellent as it is in my opinion|
|15/12/2022||Change nothing at all|
|15/12/2022||Can not change anything, all good|
|15/12/2022||The cupboard is a bit tight for elderly patients to have a blood test|
|16/12/2022||GP was not interested in someone seeing my 97 year old mother who in the last two days
has been quite unwell and limited mobility which is very unusual for her.
ie someone visiting her at home.Pretty shocking
|16/12/2022||No everything spot on|
|16/12/2022||Difficult to change something which works well|
|16/12/2022||Nothing. My appointment was on time and my blood test and blood pressure were done with efficiency by a lovely nurse.|
|16/12/2022||It?s working well so no need to fix it ????|
|19/12/2022||None that I can think of|
|20/12/2022||Very good as it is|
|20/12/2022||I would not change anything.|
|20/12/2022||Having a blood test before speaking to the diabetic nurse.|
Receptionist was helpful and Dr Grana was wonderful as always.
|21/12/2022||Nothing to improve|
|22/12/2022||N/A, everything was spot on, no hold ups, pleasant staff and friendly nurse
carrying out treatment.
|22/12/2022||My blood test was performed very efficiently and the phlebotomy even
called a nurse to look at a lump on my back I was concerned about.
|23/12/2022||Vg service nothing to change , Happy Christmas xxx|
|23/12/2022||Nothing was seen promptly nurse was professional and friendly. Can’t fault anything|
|29/12/2022||Amazing as always|
|29/12/2022||I?ve been very happy about the care and help I?ve been given over the past 3 months.|
|29/12/2022||Nothing, it was very professional and efficient. Thank you.|
|29/12/2022||I was unable to see the results on the NHS app late on Friday evening (30/12), so
I am unaware of the results which I was told would be available the following day.
|30/12/2022||My experience today was very good. I did have an appointment yesterday which
I thought was at 5:30 and then received a call from the surgery saying it was at 6:30.
When I arrived for my appointment I was told I was late and it was at 5:30
NOVEMBER – 2022
|01/11/2022||Maybe get back to pre-pandemic status? I don’t know; guess you all do your best.|
|01/11/2022||I think it was just right. If fact I enjoy my visit to orchid house because it is a pleasant place to come and sort out health issues. Well done.|
|01/11/2022||Just wonderful. Lovely, helpful receptionist. First class treatment from Denise, my blood taken so professionally and successfully, too. Her kindness and lovely attitude made my visit today totally memorable. Thank you.|
|02/11/2022||All good thankyou|
|02/11/2022||Very impressed with the care I received|
|02/11/2022||To be able to see dotors in person not over phone|
|02/11/2022||Lovely staff very efficient thank you ?|
|02/11/2022||At present I can’t think of anything|
|03/11/2022||Wouldn?t change anything the staff are friendly and efficient.|
|03/11/2022||Arrived 3 minutes late so my appointment was cancelled!
This was just to have bloods taken.
If there was another person after my appointment they could have been seen and I could have gone after them.
Often we wait 15 minutes after our slot to be see
|03/11/2022||It was all fine.|
|03/11/2022||More training as bloods was a disaster|
|03/11/2022||No changes needed|
|03/11/2022||Nothing all great|
|03/11/2022||Appointment management on the NHS app.|
|03/11/2022||Treatment and care was excellent|
|04/11/2022||Nothing great service as normal|
|04/11/2022||Nice to speak with a doctor occasionally|
|04/11/2022||It was first class, don?t change anything.|
|04/11/2022||Everything is perfect|
|07/11/2022||Very nice staff. Could do with a little music in the waiting room.|
|07/11/2022||Nothing, all good|
|08/11/2022||I’m sure you cannot .|
|08/11/2022||Cakes no improvement needed|
|09/11/2022||Nothing completely satisfied|
|09/11/2022||No change necessary|
|09/11/2022||Every thing was fine|
|09/11/2022||Really don?t think you can improve my experience very happy with everything|
|09/11/2022||No change, completely satisfied. Thankyou|
|10/11/2022||Taxi didn’t arrive to collect me until past appt time. Had to rearrange|
|10/11/2022||I have no completes whatsoever. However l would like to complement josie who take my blood tests for her total care and attention|
|10/11/2022||To be able to get a doctors appointment quicker|
|10/11/2022||I think all of you who work there do a fantastic job having to deal with at times difficult patient?s.So I will just like to say Thanks to all of you. Regards.|
|10/11/2022||Nothing. All the staff were friendly and very helpful.|
|10/11/2022||Just a routine blood test. Carried out in a friendly and efficient way. No improvement needed.|
|10/11/2022||Nothing. It was perfect!|
|10/11/2022||There?s is not a thing I would change. All the staff were friendly and helpful thank you|
|11/11/2022||Nothing, everything was fine.|
|11/11/2022||Nothing to change, excellent service.|
|11/11/2022||Better and easier accessibility to GP?s as we had prior to Covid.|
|14/11/2022||Make people wear mask ?|
|14/11/2022||My appointment was quick and professional|
|15/11/2022||My treatment was very good.
But it would be nice to be able to have more face to face than just over the phone
|15/11/2022||I cannot find anything|
|15/11/2022||You could not improve on this in any way. Went straight in saw Doctor who was efficient and very caring. Overall excellent care you not wish for better.very happy with everything.|
|15/11/2022||Nothing. I don’t mind a short wait as someone else may need more time.|
|15/11/2022||Nothing it?s all good|
|15/11/2022||Excellent treatment no changes to be made|
|15/11/2022||Reply in a timely manner, answer the question, give a solution not a story , and property record patients concern|
|16/11/2022||To be contacted by the surgery when I next need a blood test rather than me having to make the appointment myself.|
|16/11/2022||Information on results of blood tests would be helpful.|
|16/11/2022||To be able to request to see a doctor in the first instant rather than the present system of a telephone diagnosis.|
|16/11/2022||Telling what my cholesterol levels actually are would be useful|
|17/11/2022||Nothing. Service was excellent.|
|17/11/2022||Nothing needs to change.|
|17/11/2022||The lady on the phone when booking the app could have been nicer but I appreciate they are busy and probably get a lot of abuse but this isn?t from me and it always seems to be the same lady (older)|
|17/11/2022||You can’t change perfect|
|17/11/2022||Why not share information with hospital . I had blood tests and weight measurement 2 weeks ago at bmth hospital . I thought they would share results. With nhs under pressure it seems sensible to cut down on unnecessary tests|
|17/11/2022||I had a blood test requested by my doctor, I was in and out in no time. It would save time, money (car park) and appointment times if I could get the hospital blood tests done at my surgery where I can walk to so don’t use the car to get there.|
|18/11/2022||It was perfect|
|18/11/2022||Nothing needs doing|
|18/11/2022||Happy as is.|
|21/11/2022||Excellent treatment and a very warm welcome. Thank you|
|21/11/2022||I can?t think of anything that needs improving.|
|21/11/2022||Nothing at all|
|22/11/2022||Can’t think of anything.|
|22/11/2022||None I am very pleased with my experience|
|23/11/2022||Nothing it was just perfect.|
|23/11/2022||There is nothing I would change everybody was polite, kind and helpful, and I felt well looked after thank you to all the staff best wishes,|
|24/11/2022||We saw Dr Preethi Balachandran who could not have been more helpful. The doctor prescribed painkillers which has greatly helped my husbands ongoing pain problem, she also sorted out help for his mobility problems and we came out feeling more positive.|
|24/11/2022||More orchids on the waiting area|
|24/11/2022||There is nothing that I would change|
|24/11/2022||I was happy with the service as it was.|
|24/11/2022||The care and treatment is excellent would,nt change anything|
|24/11/2022||All depts to liaise on medical treatments|
|24/11/2022||Nothing, Denise was very thorough, professional and friendly in a perfect combination.
Thank you for the service.
|25/11/2022||Nothing at all. Thank you for the excellent service recieved by the staff at Orchid House.|
|25/11/2022||I wouldn?t change anything. The service I received was excellent, both by the Doctor and the Receptionist.|
|25/11/2022||Keep reception clear so that patients can see the screen for signing in.|
|25/11/2022||I wouldn’t change anything. It was all excellent from my point of view|
|28/11/2022||Nothing, very happy with everything|
|28/11/2022||Easier access to the doctors. Too long waiting for someone to answer the phone.|
|28/11/2022||I was seen on time for a blood test, the nurse was
Friendly and efficient, all making for a good experience.
|29/11/2022||Nothing! The lady was lovely, she took my bloods in record time and with no pain. Amazing!
Thank you it?s a great surgery!
|29/11/2022||Nurse was great
BUT most patients NOT wearing masks
Please could we have a LARGE sign on the front door perhaps saying
NO MASK NO APPOINTMENT
MANY THANKS for all your hard work all of you
|29/11/2022||Give nurses proper training for doing blood tests. I have never had such a bad experience and she even managed to collapse my vein.|
|29/11/2022||Easier to get appts|
|30/11/2022||Very good as always.|
|30/11/2022||Nothing wrong! Very prompt and efficient!|
|30/11/2022||I don’t think there is anything to change. All good.|
|30/11/2022||First class service, went in before time so all good|
|30/11/2022||It would be nice to have more appointments available|
OCTOBER – 2022
|01/10/2022||Nothing. Quick and efficient|
|01/10/2022||It?s was so organised. No sooner had we walked through the entrance and the flu jab was done.
|01/10/2022||A cup of coffee and a croissant would be nice!
No improvement needed in my view.
|01/10/2022||Nothing, really well organised|
|01/10/2022||Sweetie after jab|
|01/10/2022||No need to change anything 10 out 10 for service|
|01/10/2022||There is nothing more any of you could do to improve.
Reception was welcoming, the injection was the most painless I have experience in my entire 77years and we have had a few of those recently. Well done Orchid House.
|01/10/2022||You are perfect as you are|
|01/10/2022||Everything was fine.|
|01/10/2022||No need to change a thing|
|01/10/2022||Nothing comes to mind|
|01/10/2022||Change nothing, excellent Surgery!|
|01/10/2022||Everything was perfect.|
|01/10/2022||No improvement went straight in today. Everybody very friendly.|
|01/10/2022||Nothing. It was fast and the staff were very nice ,pleasant,and jolly.|
|01/10/2022||Nothing necessary-pleasant and efficient.
|01/10/2022||Your messages don?t have an easy way to reply and leave the recipient unsure if a reply is necessary|
|01/10/2022||I got confused trying to exit correctly|
|01/10/2022||Excellent service today so no improvements needed|
|01/10/2022||No, it was very well run.|
|01/10/2022||No comment; flu injection was administered in usual extremely efficient manner. Experience was excellent but unfortunately only able to rate it ?very good?.|
|01/10/2022||Cup of tea and biscuits would be nice|
|01/10/2022||It was fine|
|01/10/2022||Nothing to change.|
|01/10/2022||I was happy with how it was.|
|01/10/2022||having the flu jab today was very efficient, well run quick and easy? well done orchid house docs, one of the best surgeries I have been with|
|01/10/2022||No changes necessary.|
|01/10/2022||All in all very good. Everyone was so helpful. Thank you.|
|01/10/2022||I find the friendliness and seevice in our surgery to be excellent|
|01/10/2022||Efficient & easy with open to Nurses & Doctors in timely fashion when the patient needs to be seen.|
|01/10/2022||Nothing on this occasion|
|01/10/2022||No. I gave a 1 – what more do you want? I have a sick husband and am too tired to answer .|
|01/10/2022||Please don?t change anything the quality of service and attention is excellent.
|01/10/2022||All was fine, polite and very efficient. Many thanks.|
|01/10/2022||No change required|
|01/10/2022||It could not have been better. So well organised. Thank you.|
|01/10/2022||Nothing a first class service|
|01/10/2022||It was very good but better car parking for disabled patients on days like this|
|01/10/2022||I would like to commend how efficient and organised the whole experience of having the flu jab was. From booking, reminding us by text and the quick and efficient way we were dealt with. It couldn?t have been done better. We?ll done!|
|01/10/2022||Nothing, it was perfect. It was very slick and professional. If it ain?t broke, don?t fix it!!|
|01/10/2022||More face to face appointment s. Thanks for all you do.|
|01/10/2022||No change, all was ok thank you.|
|01/10/2022||It would be nice to get back to face to face appointments|
|01/10/2022||Very well organized so met my criteria.|
|01/10/2022||Great experience I don?t think you could better it thanks.|
|01/10/2022||Nothing. It was all first class. Thank you.|
|01/10/2022||No, it was perfect|
|01/10/2022||Nothing it was brilliantly organised|
|01/10/2022||Can?t think of anything!|
|01/10/2022||Nothing to change|
|01/10/2022||All good thanks|
|01/10/2022||A nice cup of tea and a biscuit would have gone down really well
More than satisfied with the experience
|01/10/2022||Not possible. Went like clockwork|
|01/10/2022||Fine as it was.|
|01/10/2022||As for my husband no|
|01/10/2022||Nothing- excellent as usual.|
It was smooth, efficient, quick, painless, friendly.
Almost a pleasure!
|01/10/2022||None that effects us|
|01/10/2022||Nothing worked brilliantly|
|01/10/2022||Easier access to appointment system!|
|01/10/2022||Getting Dr appointments to see in person|
|01/10/2022||Be able to see a Dr without having to speak to one first, also be able to book are own appointments.|
|01/10/2022||There is nothing I would change at all everyone was very polite and helpful you even provided masks which I was very grateful as I Forgot all about it it took on all in all about two minutes can?t complain about that excellent care|
|01/10/2022||All excellent and friendly|
|01/10/2022||All very good|
|01/10/2022||Thanks. No change, keep it up.|
Like a military operation.
Very well done.
|01/10/2022||Nothing in this occasion|
|01/10/2022||Nothing. The route was short and service efficient|
|01/10/2022||Nothing. It was so well organised, I can?t think of anything to improve the experience.|
|01/10/2022||I wouldn’t change anything. It was a good efficient service and everyone was very nice
|01/10/2022||Nothing today.all good|
|01/10/2022||Please no change. Just perfect|
|01/10/2022||The staff always very friendly|
|01/10/2022||Please no changes just perfect|
|01/10/2022||Went very quickly as soon as we were in we were out very quickly very pleased|
|01/10/2022||Couldn’t straight in and out good|
|01/10/2022||Always polite, kind and helpful.|
|01/10/2022||Always kind and helpful.Thankyou.|
|01/10/2022||First Class !! Thank you.|
|01/10/2022||To get ride of masks so you understand what is being said to you and you don?t feel a fool when you have keep asking for a question to be repeated|
|01/10/2022||It was very good.|
|01/10/2022||Nothing the care and treatment is appropriate|
|01/10/2022||Excellent – nothing to recommend for improvement|
|01/10/2022||Cannot not think of anything – all panned out really well.
Minimal queueing, no fuss no complaints x
|01/10/2022||Nothing. As usual a very well organised flawless vaccination programme.|
|01/10/2022||Would not change anything.|
|01/10/2022||As usual the whole procedure went very well. Thanks to all the staff involved.????|
|01/10/2022||Excellent organisation – could not be bettered. Thank you!|
|01/10/2022||Nothing to change|
|01/10/2022||Think your service was very good thank you very much .|
|01/10/2022||No, perfectly happy|
|01/10/2022||No change needed|
|01/10/2022||Very well organised thank you|
|01/10/2022||All ok so no change|
|01/10/2022||Not really it was just the flu injection|
|01/10/2022||I was most impressed with the way the annual flu injections was run no queuing this year Thank you to all the staff|
|01/10/2022||No need to change the system in place for vaccinations this morning. It was excellent.|
|01/10/2022||Flue jab comments only, excellently managed.|
|01/10/2022||Nothing to improve|
|01/10/2022||Everyone is very polite and helpful but sometimes making an appointment can be a little difficult. This is in no way a criticism of the surgery staff, it is just the way that the N,H.S. Is overstretched at the moment.|
|01/10/2022||No suggestions because experience was first class.|
|01/10/2022||No need to change very efficient and well organised flu vaccination clinic thank you|
|01/10/2022||Nothing at all … very professional..caring service ..Excellent .Thank you|
|01/10/2022||All seemed to go very smoothly, no need to change anything|
|01/10/2022||Nothing flu clinic well run|
|01/10/2022||I can?t think of anything you could change|
|01/10/2022||Nothing to change, very satisfactory.|
|01/10/2022||Good for purpose! Would be nice to get back to face to face as normal!|
|01/10/2022||There?s nothing I would change. The staff and system in place was superb thank you|
|01/10/2022||Couldn?t be improved|
|01/10/2022||Everything was perfect today. In and out. Very good|
|01/10/2022||Nothing to change.
We appreciated being identified as having mobility issues & asked to join the shortest queue & shortest exit. Thank you.
|01/10/2022||Mine and my husband?s experience was excellent! Friendly helpful staff. Very quick and very professional!
Thank you !
|01/10/2022||Very good & efficient service|
|01/10/2022||Nothing , ran like clockwork for our Flu Jabs, very well organised. Well done Orchid House Surgery.|
|01/10/2022||Try not to make it a conveyer belt experience others than that great surgery.|
|01/10/2022||All is fine thankyou|
|01/10/2022||All fine thank you|
|01/10/2022||No change needed as far as I was concerned|
|01/10/2022||They do what they need to do well.|
|01/10/2022||Nothing everything was excellent. Thank you!|
|01/10/2022||Quick and efficient management of lots of people. Staff friendly whilst working with speed to deal with lots of people. Still had time to listen to and answer queries.|
|01/10/2022||I can’t fault anything|
|01/10/2022||No change needed. Very good.|
|01/10/2022||More face to face available appointments, rather than telephone consultations.|
|01/10/2022||I didn’t really want to wear a mask|
|01/10/2022||Quick smooth service. Though I have had a hard swollen itching red lump around
7 cm diameter where the flu jab was injected. Hopefully it will go soon….
|01/10/2022||I would not change anything, the procedure went very smoothly.|
|01/10/2022||Nothing needs changing, the organisation of the arrangements were as good as usual.|
|01/10/2022||No change needed.|
|01/10/2022||Nothing first class good friendly ? service thanks for what a do|
|01/10/2022||To make it easier to spend more face to face time with my doctor|
|01/10/2022||I am satisfied with all the appointments and service I have received.|
|01/10/2022||My experience was excellent.|
|01/10/2022||Cannot change perfection. Excellent efficient service.|
|01/10/2022||I cannot think of anything at this time. Service very good. Thank you.|
|01/10/2022||Would prefer to see doctor face to face|
|01/10/2022||I can’t think of anything that I would want to change.|
|01/10/2022||To see a Doctor face to face.|
|01/10/2022||Wouldn’t change anything!|
|01/10/2022||No need to change anything
Was treated with friendly response and care.
|01/10/2022||One of the best things that the Surgery could do, is making Telephone Appointment to a set time. So that you have an idea when the Doctor is about to Phone you. Then you would not be caught-up, in middle of other matters.|
|01/10/2022||Nothing ~ it was perfect. I artived early but was in and out in 2 minutes. Everyone was very helpful and friendly. Thank you for all you do.|
|01/10/2022||very well organised, no change|
|01/10/2022||Can?t think of anything
Good advice and very efficient service given
|01/10/2022||Nothing, my experience was excellent|
|01/10/2022||Very good and helpful with the problem I had the receptionist was attentive and caring.|
|04/10/2022||Not waiting so long for an appointment|
|05/10/2022||Nothing , all good ?|
|05/10/2022||Go back to the old booking system|
|06/10/2022||I?d like to be able to access my notes online. I think it can be done through an app so I will phone the surgery to enquire.|
|06/10/2022||Can’t see anything that needs to be changed. I was in and out very quickly and the service provided was brilliant.|
|10/10/2022||Can’t think of anything|
|10/10/2022||Nothing every thing was great|
|13/10/2022||I have always been very satisfied with the care and treatment given to me.|
Very professional & on time
|14/10/2022||Best surgery I?ve ever been to, I wouldn?t change anything it?s nice to see and talk to people who care|
|14/10/2022||Fix the self-check in screen so that we don’t have to queue up to say we’re there for our appointment ?|
|17/10/2022||Nothing needs changing. It is perfect|
|19/10/2022||More face to face appointments with the doctor|
|20/10/2022||All good no change needed|
|20/10/2022||I wouldn?t change anything|
|20/10/2022||Nothing to change currently, everything works just fine thank you!|
|20/10/2022||Masks at the main entrance,as I forgot mine.I was given one once I’d walked through to the nurse though.|
|20/10/2022||I was 7 minutes late for my appointment due to traffic delays in the locality and was told it would have to be rearranged. There is a new policy if you are 5 minutes late the nurses can automatically cancel your appointment. This is wholly inflexible|
|20/10/2022||I wouldn?t change anything. Josie did my blood test for me and she was lovely.|
|20/10/2022||No change needed|
|21/10/2022||Weekend Service and easier phone in.|
|21/10/2022||Everything was fine. Josie as always very efficient.|
|24/10/2022||Very good experience|
|24/10/2022||Fed up with masks.|
|26/10/2022||I hope I will get a follow answer. Even if everything is ok. To leave without knowing the result makes uncertainty worrying so just a quick text or call would be good.|
|26/10/2022||Nothing all good at orchid house surgery|
|26/10/2022||In my opinion no changes are
|27/10/2022||No changes as the nurses dealing with my rubbish veins and 3 lots of paperwork today, ( 27/10 @ 14.30) were brilliant and so kind as always 🙂|
|27/10/2022||Everything was fine. We’ll done|
|27/10/2022||Not really possible
, but while appreciating the huge backlog , shorter waiting times could benefit not only patients but staff.
|31/10/2022||Since lockdown you?ve stopped on line appointments. It?s ridiculous. I spent 35 minute getting messages about my queue number before speaking to anybody I?m sorry but why continue to stop them. It?s my only complaint but I don?t understand this.|
SEPTEMBER – 2022
|Very pleasant lady
called Josie . Very efficient too.
At the moment, don?t change anything. I?ve only ever received excellent treatment.Many thanks to you all.
My appointment was for 10.50, I was seen at 10.50. A very pleasant nurse who was successful getting blood, ( normally a problem). I was impressed.
Nurse was friendly and efficient. Very kind.
There is nothing more she could have done to improve treatment.
Nothing all was great.
The experience could not be improved upon.from the receptionist who took my call in the morning to the nurse who dealt with me in the afternoon both were so helpful and approachable . Thank you.
I don?t think you could do any more, the treatment I received was excellent.
No , everting was good
Nothing to change everything good made appointment had a reminder sent day before was seen on time.
Nothing to improve very satisfied
Don’t change a thing!
My treatment so far has been excellent
I wouldn’t change anything. Staff from reception, secretaries to nurses and doctors absolutely superb. An inspiration.
Have absolutely no complaints always had very positive experiences.
All excellent as usual
It was all as planned
Generally happy with surgery so have no issues to report.
Our treatment as always is first class
AUGUST – 2022
|All went well as far as I?m concerned, so no need to change anything.
|Nothing at all. Staff and Drs were brilliant.
|I really can?t think of anything after the the treatment I have been
given so far and the appointment arrangements for next week.
I think that this ?appointment arrangements in advance? may help.
Everything ran very smoothly… much appreciated ?
I was seen on time, the nurse was polite and professional, from my experience, no changes needed.
Nothing – all excellent
No need to change anything very happy with all .
Nothing. It was up to your very high standard.
Nothing about today’s visit. Went in quickly. Very nice nurse took my blood test. No bruising.
Everything was perfect, the nurse was very kind and caring x
The nurse was excellent. She was friendly and the blood test was painless ?
My appt was on time – The nurse was very reassuring and efficient! No changes needed!
Amazing service as always wish we could go back to a finger prick test for inr results but staff are fantastic- especially Josie
Nothing. Was seen on time and all staff are very professional and nice. What more could you want?!
On time and exceptional service given by nurse. Thank you.
Can’t think of anything to improve my experience.
Very quick, treated by very nice nurses.
All sorted ?
Not to have to wait so long.
No need to change any tbing
JULY – 2022
|I?m happy with how it is, Denise made me very relaxed before having my blood test thank you
|No .any thing is perfect..excellent..
|Excellent care always
|I would change nothing as your service is always first class and has been for the 25 years I have been a patient
|I can?t think of anything that I can improve my experience . All staff were great.
|Well served, considering constraints & pressures
|Nothing needs to change as far as I am concerned.
|There isn?t anything. I go in on time and the nurse was very polite and professional. You cannot do better than that.
|I was very happy to be seen so quickly and efficiently for what I went for. Thank you for the work you all do in these times of stress.
|I can’t think of any improvements . All very good with nurse , very polite.
|Happy with everthing 2day. Tina the receptionist is so kind & helpful & Josie who does my bloods very efficient. Thank you.
|Return to old repeat prescription format on computer
|Nothing needs to be changed. Everything went smoothly and efficiently.
|The staff were exemplary
|Nothing was there for a blood test.
Orchid House staff always found to be friendly and efficient,
|Nothing at all.
The service I had was perfect
|It was just a blood test, all v efficient & phlebotomist was v pleasant. On a practical note, clearer signage for new patients about where to wait might be good – turned out I was in the wrong waiting area & the nurse had to come and find me!
JUNE – 2022
|01/06/2022||All OKas far as I?m concerned|
|01/06/2022||Prompt careful and efficient service|
|06/06/2022||Everyone was very helpful and I?m so grateful.|
|06/06/2022||Experience was A1 and nurse (Josie) who carried out blood test was very friendly and proficient.|
|06/06/2022||There is no need to lmprove your treatment as it is more than satisfactory|
|07/06/2022||Can’t think of anything else that could be done. Whole experience was simple and straightforward.|
|08/06/2022||I would change nothing the service you all provide is excellent|
|08/06/2022||Nothing to improve on|
|10/06/2022||No need to improve very happy thanks|
|10/06/2022||Who are you?|
|13/06/2022||Would prefer old system for appointments. Very happy with treatment you receive|
|14/06/2022||Nothing everything is very good|
|14/06/2022||Really everything went 100%Could not ask for better|
|15/06/2022||None it was good|
|17/06/2022||No, ran smoothly and very informative and helpful|
|17/06/2022||Nope it was very good and a great nurse with a big friendly smile!|
|22/06/2022||Under the circumstances still going on, think they are coping well.|
|23/06/2022||very satisfied with nurses both Josie & Denise always very pleasant|
MAY – 2022
|03/05/2022||Nothing at all.|
|05/05/2022||No change needed|
|10/05/2022||I was very happy with the kindness, gentleness I had today with the sister that dealt with my stitches in my knee.|
|12/05/2022||Appointment went very well. So no improvement needed|
|13/05/2022||Face to face talk when results are in.|
|13/05/2022||Please Make sure the sign in machine is working because that would help patients and the staff|
|13/05/2022||Nothing to improve, everyone is very helpful
PLEASE THANK THEM ALL
|16/05/2022||Nothing to change excellent service|
|17/05/2022||Nothing. I just had to wait past my appointment time, but I guess that’s bound to happen at times.|
|19/05/2022||Later appointments for blood tests so carer doesn?t have to take time off work.|
|24/05/2022||Just never 100% sure where to sit|
|25/05/2022||My experience today was very good, the staff were polite, helpful, and friendly you couldn’t ask for more from the staff you don’t need to change anything at all at this surgery. thanks|
|26/05/2022||Nothing to change, always helpful nurse, Denise, and very lovely lady on reception|
|26/05/2022||Everything was very good. It always is|
|26/05/2022||Less waiting times|
Josie and the Receptionist – my apologies for not recalling her name – were excellent and friendly; the procedure was done very efficiently and considerately, and everything was excellent, as usual. Thank you
|30/05/2022||You could think about updating BP machine & capture readings electronically|
|31/05/2022||Fast, friendly and super sufficient. Lovely staff.|
APRIL – 2022
|Really friendly staff, wouldn’t change anything
|Trying to keep to the appointment time, but i know this is very difficult.
I’m sorry that I took up more time than I should have today
|I wouldn’t change anything the nurses have been spectacular especially jess.
|Please ask receptionist to look at patient when speaking to them as not all disabilities are visible, I have a hearing problem and if someone looks down while they are speaking to me I have difficulty in deciphering what info they are giving me.
|Change nothing as the help and friendly staff were excellent.
|I certainly don’t have a problem with the overall experience, and I am very satisfied with the attention from the doctor and nurse I saw.
|I am happy with all the treatment I get from, receptionists, nurses and all the doctors so I don’t think I would change anything
|I haven’t got a good reason to change anything. I understand the difficulties doctors have at this time with Covid very definitely with us still. I have always been looked after really well. Doctors, nurses and reception staff are first class. Thanks.
|I would not change a thing the appointment and service were excellent. The nurse was efficient, friendly, extremely helpful and explained everything clearly.
|The surgery is excellent and could not suggest anything. Very friendly reception staff, nurses and doctors. I feel very fortunate to have such a brilliant practice. I really appreciate the hard work that you all have to do to give such a service.
|Less time on recorded messages before speaking to someone.
|I can’t think of anything, we are new to your practice & are very happy with the service we have received.
|Nothing regarding the appointment itself apart from the waiting time before there was availability for it. However I understand how stretched the service is?
|Had blood test. Josie as always was on time & I had my blood test done quickly & efficiently. Thank you for an excellent visit.
|2 visits this week GP and blood test. Both excellent, on time and both clinicians with good people skills, reception helpful and pleasant
|No change needed
|My care has been very good. I have no negative feedback
|Just slightly more privacy at the reception area so general public would not be able to overhear personal conversations.
MARCH – 2022
|Todays treatment was excellent. Thanks for enquiring.
|I saw Kirsty and she was so kind, gentle and patient.
|I think of any other way the service could be improved
|Tea and biscuits would be nice! No, everything was nice and friendly
|Nothing, it was on time and very friendly staff
|Nothing at all excellent nurse xx
|Nothing I was pleased your care
|Nothing, the nurse was lovely and carried out my smear test very gently
|Had Josie for blood test. She’s Always happy, cheerful and polite.
|Excellent as usual
|It was good, no need to change anything.
|Nurse was very friendly and efficient. Appointment was on time and very quick and easy.
|Everything was OK l was seen on time, nurse was very nice so no complaints. Thank you
|I was very happy with my treatment and appointment with Tracey, Practise Nurse
|Everything was so good
I was treated with respect and care
From Dr Grana nurses & reception Also happy retirement to Dr Davenport
Thank you all
|Brilliant, just the que at reception when people don’t have an appointment
|Kirsty asked how my general health was very pleasant and wished me a happy birthday for Friday.
|The care I received was excellent, the nursing staff are doing a Wonderful job.
It would be more beneficial and efficient to have computerised requests and itemisation rather than have to rely on the nurses to interpret doctors handwriting.
FEBUARY – 2022
|Satisfactory so don’t change anything
|To make sure that my prescription for methertraxate is issued when I put my repeat prescription in as countless times over the years I have had to chase it up.
|Not sure it could have been improved.
|Nothing, I cannot fault anyone at the practice. Very grateful its are Dr’s.
|The nurse was very helpful when my pushchair wouldn’t fit through the door. She was also very friendly while taking my blood.
|Nothing, very supportive and professional.
|Not been with this surgery for long but my experience so far has been very good. No complaints.
|You already improved
|The nurse tried 3 timed to find my cervix and it was painful.
|The surgery is excellent and all is well.
|Fine as it was
|Quick efficient and very friendly
|Nothing ..all very professional friendly service
|Nothing it was excellent as usual
|I wouldn’t change anything
|No improvement needed ??
|No change Really pleased with the treatment room staff.
|Quick response to blood results
|All good. Much improved customer service !!!
JANUARY – 2022
|07/01/2022||Extremely likely||Never had any problems, happy with everything|
|10/01/2022||Extremely likely||More info about why I have to have a bloodtest would be nice…|
|10/01/2022||Extremely likely||I?m happy with all the care and treatment I receive. This care be with the receptionist, the treatment with the nurses and with the doctors. Thank you all so much|
|10/01/2022||Extremely likely||The only thing would be more feedback of results – not just ?no news is good news?
But don?t want to fault find in these difficult times.
|10/01/2022||Extremely likely||Nothing. Excellent as always.|
|10/01/2022||Extremely likely||Josie took bloods . . she?s always very friendly and I was seen on time, thank you!|
|10/01/2022||Extremely likely||The situation now makes it impossible to to be on time with appointments. Otherwise excellent! Thank you!|
|11/01/2022||Extremely likely||Staff lovely – made me feel very comfortable – first appointment.|
|10/01/2022||Extremely likely||Nothing it was great|
|13/01/2022||Extremely likely||Nothing needs to change|
|13/01/2022||Extremely likely||It was all very good|
|13/01/2022||Extremely likely||I can?t think of anything!|
|13/01/2022||Extremely likely||I would not change anything, service is perfect as it is.|
|13/01/2022||Extremely likely||I wouldn’t change anything.|
|13/01/2022||Extremely likely||Not having to wait as long for an appointment, having said that, assuming my need was not urgent, then a 7 day wait was OK.|
|14/01/2022||Extremely likely||The Pandemic has caused a lot of problems, but I know my surgery and staff are very helpful, so I am more than satisfied.|
|14/01/2022||Extremely likely||All good thank you|
|14/01/2022||Extremely likely||Make non attendees pay a fine so that others who appreciate the service you offer have more slots available|
|18/01/2022||Extremely likely||No real complaints at all very happy.|
|20/01/2022||Extremely likely||Nothing to suggest|
|20/01/2022||Extremely likely||The treatment was excellent|
|20/01/2022||Extremely likely||Today was fine. Appointment ahead of schedule|
|20/01/2022||Extremely likely||Nothing to change.|
|20/01/2022||Extremely likely||I wouldn’t change anything. The current set up seems to work very well|
|21/01/2022||Extremely likely||Happy the way it is|
|21/01/2022||Extremely likely||Nothing to change. Blood test done by Josie. On time as always & efficiently done as always.|
|14/01/2022||Extremely likely||I have always found the care given to me has been very good.|
|26/01/2022||Extremely likely||Nothing, it was perfect|
|27/01/2022||Extremely likely||No improvement necessary|
|27/01/2022||Likely||Disappointed that info given to reception on Monday had not been passed to the administering nurse who nevertheless less sought info from internet and dealt with the matter most efficiently|
|27/01/2022||Extremely likely||No change necessary.|
|31/01/2022||Extremely likely||Everything was good thanks|
|31/01/2022||Extremely likely||Nothing much. Less of the message when you phone but everything was as it should be|