We use a team approach to provide the best possible clinical care.
Having respect for you, your family and carers at all times, we aim to respond to your needs and the needs of the local community.
Health and Social Care Act 2008
The name and address of the registered provider is:
Orchid House Surgery
St Mary’s Road
Main telephone: 01202 897000
Service Provider ID: 1-199748197
Registered Manager ID: CON1-499277738
Registered manager: Dr Mark Every
Practice manager: Carolyn Hattersley
Practice Charter: We use a team approach to provide the best possible clinical care. Having respect for you, your family and carers at all times, we aim to respond to your needs and the needs of the local community.
We do not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.
Orchid House Surgery is a partnership.
There are four partners and one Salaried GP
Dr Elaine Davenport
Dr Mark Every
Dr Fran Graña
Dr Preethi Balachandran
Dr Stephanie Martindale
The surgery is a purpose built GP surgery located in East Dorset. The building has 8 consulting rooms and 3 treatment rooms as well as 2 Waiting areas and administration offices.
Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Orchid House Surgery) is required to provide to the Care Quality Commission a statement of purpose.
Our Aims and Objectives
The registered activities and service types have been agreed by Orchid House Surgery’s Practice Manager and partners in accordance with CQC guidance. Services are described under registered activity and Service Type.
The regulated activities under CQC are:
The services provided by Orchid House Surgery include:
Routine medical checks and general medical services, NHS relevant prescriptions and medications or a private prescription can be issued.
We endeavour to treat all our patients with dignity, respect, courtesy, honesty and understanding. Having respect for you, your family and carers at all times, we aim to respond to your needs and the needs of the local community. We ask and expect all our patients to offer the same in return.
We are equally interested in the physical, psychological and social aspects of your individual care.
Continuity of Care
Maintaining relationships between our doctors and health care professionals is essential for continuity of care and as a group practice you are free to see any members of the clinical team with no restrictions.
If your first language is not English, the practice can make arrangements for you to have telephone access to an interpreter during a consultation.
We offer the benefits of a well-equipped treatment room, much of the equipment having been generously donated by our patients. If you wish to contribute to our equipment fund please contact our practice manager. The treatment room is open from Monday to Friday. Our practice nurses undertake duties such as injections, vaccinations, dressings, smears, removal of stitches and ear syringing. There is a daily transport of pathological specimens to the hospital laboratories; therefore all specimens must be received by 11.00am to link with the specimen transport. Please note we cannot accept any samples after 1.00pm on a Friday. Appointments can be booked up to four weeks in advance.
Our practice nurses play an important role in the management of diseases such as asthma, diabetes, heart disease, and they organise clinics to support our patients.
Our practice is a shareholder of Castleman Healthcare Ltd and we are therefore working collaboratively and participating (where relevant) in shared delivery of care across our locality.
We also work as a Primary Care Network known as Ferndown & Wimborne PCN with our local practices, Penny’s Hill, Old Dispensary, Walford Mill and Quarter Jack.