St. Marys Road, Ferndown, BH22 9HB | Telephone: 01202 897000

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Friends and Family Reviews and Feedback Archive 2021

07/09/2021 Extremely likely Although I had to wait a bit once I got in to see the nurse she was very good
16/09/2021 Extremely likely Seen very promptly. Doctor took action to investigate and assist when needed and  understood my concerns.
25/09/2021 Extremely likely Imade a mistake first time..
28/09/2021 Extremely likely Little or no waiting, friendly and efficient service

03/08/2021 Nurse is very nice & very efficient. I am very happy with the whole experience 🙂
03/08/2021 Efficient friendly service
03/08/2021 Very pleasant and polite  and on time
03/08/2021 Friendly efficient service
03/08/2021 Appointment on time , no waiting
03/08/2021 [1/2] Excellent receptionist,very polite & helpful,ditto the nurse a plea
03/08/2021 Quick & efficient.
03/08/2021 Friendly and efficient service.
04/08/2021 Had clips out after knee op nurse Kirsty was very kind and thoughtful.
04/08/2021 Very polite and friendly
06/08/2021 Really nice nurse and very efficient
09/08/2021 Prompt caring service x
10/08/2021 Great service. I would like to say thank you for Dr davenport for actually listening to me
10/08/2021 Seen extremely prompt and very happy efficient nurse dealing with my blood test. Thank you.
10/08/2021 Very perlite
10/08/2021 Very good service
10/08/2021 well organised
11/08/2021 [1/2] Got there to find it was ‘cancelled’ as no nurse available. Had to go home again and re book. I understand that they rang me. But I’d had to leave home t
12/08/2021 Always efficient and friendly
12/08/2021 Sue champion the diabetic nurse is amazing

01/07/2021 Polite and friendly receptionist and nurse
01/07/2021 Friendly and professional
01/07/2021 The plebotomist ws very pleasant and effecient without being abrupt.
01/07/2021 Jess was very caring, helpful and reassuring. She didn’t rush and spent time talking
02/07/2021 You asked me to
02/07/2021 [1/3] Everyone is very kind and listens to you the place is clean and org
02/07/2021 Always good service
02/07/2021 Such a good service. Very quick. Everybody is professional.  Can’t fault the surgery.
05/07/2021 Good service polite lovely staff very welcoming in difficult circumstances
05/07/2021 Prompt service with happy people
05/07/2021 Quick and pleasant staff
05/07/2021 [1/2] Kirsty excellent, doctor came, excellent too. Given another app for next week and

some dressings. I have coped on my own all through covid and it is so g

05/07/2021 Professional, friendly and caring.
05/07/2021 The service I received was very efficient, friendly and professional.
05/07/2021 All staff very friendly
05/07/2021 Quick and efficient
06/07/2021 Quick, efficient,pleasant.
06/07/2021 All through lockdown you have manage to cope with appointments for Doctors and Blood


Always helpful if you ring up.

06/07/2021 Quick .efficient
06/07/2021 Service was excellent.
06/07/2021 Very efficient, helpful,  polite, just wish could now make appointment to see a Dr.
06/07/2021 Always have no problems nurses and receptionist always professional and polite
07/07/2021 Friendly efficient staff
07/07/2021 Excellent service
07/07/2021 Efficient reception
Treatment on time and efficiently given
08/07/2021 Seen on time & efficient
08/07/2021 Very helpful and supportive from staff to doctors
08/07/2021 Very good and social service by all staff i saw
08/07/2021 No problems encountered
08/07/2021 On time and professional
08/07/2021 Always very pleasant and helpful nurses and staff,
08/07/2021 Because I am so pleased with the surgery and the professional service
08/07/2021 My family and I have been patients at Orchid House  since it was built and have always

received good care. Many thanks.

08/07/2021 It went so smooth!
08/07/2021 The reception staff and nurse were all professional and welcoming.
09/07/2021 The nurse was really welcoming and calming and a really easy process to check in.
09/07/2021 Excellane service
09/07/2021 Very good service
09/07/2021 Very professional and efficient treatment from the nurse (Jess), who also makes you feel

very welcome (i.e. excellent manner with patients).

09/07/2021 Nurse made you feel at ease and very polite
09/07/2021 Very efficient,  professional,  kind and caring, felt at ease and looked after.
09/07/2021 Nurse very helpful and everything felt safe
09/07/2021 Nurse was very nice
12/07/2021 She was so friendly and nice. Made me feel comfortable
12/07/2021 Staff excellent, but appointment for 10.20 seen at 10.30
12/07/2021 Quick and professional service.
12/07/2021 Polite friendly staff. Clean and well organised.
12/07/2021 Extremely likely
12/07/2021 It was quick and efficient
12/07/2021 The Nurse Practitioner was very thorough with explanations pre and post the shingles

vaccination. I have not had problems at all so far.

12/07/2021 Very helpful
12/07/2021 Friendly. No hassle. Beyond and above service. Love this practise xx
12/07/2021 Very quick service
13/07/2021 I felt relaxed with the nurse
14/07/2021 [1/2] Very friendly receptionist I only had to wait for 5 minutes to be seen the nurse

I can’t remember her name was very friendly and so gentle I hardly felt

14/07/2021 Okay
14/07/2021 All questions asked were answered clearly. An exelent visit.
14/07/2021 Seen right on time, & treated with courtesy & professionalism. Thank you.
14/07/2021 Nurse was very thorough, very informative and
put patients at considerable easy – injection did not hurt either!
15/07/2021 Excellent nurse receptionistist
15/07/2021 No delay in seeing nurse who was verry pleasent waiting room quiet and calm  verry

pleasent visit

15/07/2021 Everything went as expected
15/07/2021 On time with appointment and efficient nurse.
15/07/2021 Very friendly and efficient  staff .
15/07/2021 Promptness and experience
15/07/2021 The nurse was friendly, polite, and on time! She explained everything thoroughly.

Thank you very much.

15/07/2021 The Nurse is lovely and my time with her was light and calming!
15/07/2021 Blood  test  very painful  and  very  sore!!!!  Worst  blood  test I  ever  had,Sill very  sore

after  8  hrs!!!!!!!

15/07/2021 Very respectful and efficient nurse A pleasure to be treated by this young lady
15/07/2021 Staff lovely, appointment was on time.
15/07/2021 Gave blood painless
16/07/2021 Pleasant staff, prompt appointment
16/07/2021 I was having a blood test done by Josie. She is ALWAYS on time, helpful, hardly causes any

bruising, extremely efficient at what she does. Brilliant.

16/07/2021 Very efficient. A little late but very good
16/07/2021 Friendly and very professional.
19/07/2021 The nurse  Jess took such care and was so gentle with dressing my leg ,I can only

say what a professional nurse she is .

19/07/2021 Friendly professional service top notch thank you
19/07/2021 Superb attitude and informative excellent
21/07/2021 Friendly quick service,
Very well run practice ??????????
21/07/2021 Trey helpfull
21/07/2021 As before On time and very welcoming and efficient.
21/07/2021 On time. Blood test
21/07/2021 Prompt & painless
21/07/2021 Staff are very friendly, very punctual, and an all round excellent service. The best doctors

practise I have ever been a patient of.

21/07/2021 [1/2] After the reopening following covid-19 relaxation rules the surgery was suitably spaced

for patients.  The receptionist was attentive and efficient.  The

22/07/2021 Prompt friendly service very efficient  They always have trouble finding a vein this time no

problem thank you

22/07/2021 Prompt, courteous
22/07/2021 Fast and efficient.  Slight bleeding with bloodtest
22/07/2021 Got seen on time also very pleasant nurse
22/07/2021 Very efficient and professional
22/07/2021 On time, no pain!!
23/07/2021 Very friendly
23/07/2021 Very pleasant lady who put me at ease
23/07/2021 Didn’t have to wait too long and nurse was very good
23/07/2021 Spended as always
23/07/2021 Really quick appointment, no hassle.
23/07/2021 I emailed this morning. A Dr called me within 2 hours and I was treated within the next


23/07/2021 Very COVID safe, on time and was out after about 2 mins
23/07/2021 Very happy to help
26/07/2021 On time pleasant friendly
26/07/2021 Helpful and efficient
26/07/2021 Because no delay ,
27/07/2021 Good service
27/07/2021 I was worried about having the shingles jab as I haven’t had chicken pox and the nurse

was happy to discuss it

27/07/2021 System was clear, appointment was prompt, phlebotomist was sympathising
27/07/2021 Seen on time and straight forward blood test
27/07/2021 [1/2] Very speedy blood test, in and out before my actual appointment time. Lovely nurse,

quick and easy, only 3 others waiting in clean socially distanc

27/07/2021 Seen on time by a lovely nurse called Barbara who  took my BP and bloods nd answered a

question re my viens too.

27/07/2021 Very happy with the service provided.
27/07/2021 The nurse was quick  efficient and friendly
27/07/2021 Professional kind nurse who put me at ease!
27/07/2021 Prompt appointment & nurse very pleasant.
28/07/2021 The nurse that done my ecg and bloods was amazing and kept me at ease as i was very


28/07/2021 Really nice nurse; friendly, professional and ameanable. Receptionist friendly too
28/07/2021 Prompt service
28/07/2021 Lovely nurse
28/07/2021 Good communication and friendly support from receptionist and nurse practitioner
29/07/2021 Because you had the doors open which was good for the ventilation.
29/07/2021 Everything very straight forward,receptionist and nurse very attentive and all precautions

taken to make patients feel safe during COVID  thank you.

29/07/2021 The nurse is just so good
29/07/2021 Was pleased to be seen exactly on time.  The nurse was very friendly and thorough.
29/07/2021 The nurse who took my blood was very good and professional. Didn’t have to wait.
29/07/2021 Extremely likely
29/07/2021 Having just registered our first contact with the surgery was very good
30/07/2021 Very helpful and friendly receptionist and lovely caring nurse.
30/07/2021 The call was answered quickly and politely. And the receptionist manage to sort out my

query quickly and easily

30/07/2021 For once there wasn’t a long queue waiting to check in at reception.Also only a couple of

minutes wait at the treatment room.

30/07/2021 On time , and friendly appointment
30/07/2021 Blood test was well done but there was slight confusion over the regular test which was

quickly sorted.

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