IMPORTANT PATIENT NOTICE Kooth – digital mental health provider Veteran Friendly Practice Prescriptions for 35 minor conditions are no longer available in Dorset Information for patients following the recent news about the Infected Blood Inquiry Thank you for only ordering what you need End Drink Spiking M measles M mumps R rubella NHS A-Z Conditions Please choose the right healthcare service in Dorset
SEPTEMBER – 2024
02/09/2024 | Very happy with my treatment |
02/09/2024 | Nothing much |
02/09/2024 | All staff are very professional. |
02/09/2024 | Nothing |
02/09/2024 | To be able to see a Dr sooner |
02/09/2024 | Nurse was so kind nothing could be improved |
02/09/2024 | I don’t think anything needs changing |
02/09/2024 | Maybe have sanitiser by the self check in screen |
03/09/2024 | Not care because thats very good but an admin thought. Putting the telephone number on the letter that asks you to phone if you need to cancel an appointment. That would be so helpful. |
03/09/2024 | Excellent and helpful travel advice from Sandy. Thank you. |
03/09/2024 | Very happy as it is…Staff very good.. |
03/09/2024 | Everything was perfect |
03/09/2024 | It would be of great use and help to have more doctors available. This would help your “patients” to feel safe and able to manage any ill health they might have to overcome. Many thanks ? |
04/09/2024 | I wouldn?t change anything. |
04/09/2024 | No change needed |
04/09/2024 | There is nothing that could be better. has dementia and came for his checkup. He (,we) were treated with kindness, dignity and compassion. Thank you |
04/09/2024 | The nurse reads a bit of medical history. |
04/09/2024 | No. Comment as treatment was excellent |
04/09/2024 | It was excellent! Nothing to change. Thank you, and keep up the good work. |
04/09/2024 | No improvement necessary had excellent treatment from jess from the nursing team and great advice from Dr Balachandra |
04/09/2024 | Wouldn?t change anything nurse was lovely |
04/09/2024 | Nothing everything was great Nurse very good and informative |
05/09/2024 | A badge telling everyone “I’ve been a brave boy”… |
05/09/2024 | Nothing quite happy. |
05/09/2024 | It was very good thanks, on time and with a smile. |
05/09/2024 | Nothing |
05/09/2024 | You are going your best. |
05/09/2024 | All good. |
05/09/2024 | Quite happy thank you |
06/09/2024 | Nothing. Always receive first class treatment from everyone involved with Orchid House Surgery |
06/09/2024 | Not appropriate.All was good |
06/09/2024 | Nothing she was excellent |
09/09/2024 | Nothing. It was excellent. |
09/09/2024 | I wouldn’t change anything great as it is . |
10/09/2024 | Nothing everything is just right |
10/09/2024 | Nothing no complaints |
10/09/2024 | Nothing ! |
10/09/2024 | I had a routine blood test, the appointment was on time. |
11/09/2024 | Well organised |
11/09/2024 | Nothing needs changing. Appointment on time, nurse very pleasant, kind and friendly. |
11/09/2024 | Nothing your service is excellent |
11/09/2024 | Nothing appointment was on time. Nurse friendly and helpful |
12/09/2024 | I have always found great care and positivity whenever I have been to see a Dr or nurse and the receptionists are always polite and friendly. |
12/09/2024 | None |
12/09/2024 | Everything was perfect. Nurse : caring, considerate and very kind. |
12/09/2024 | I wouldn’t change anything the nurse was very nice and polite . |
12/09/2024 | Nothing |
12/09/2024 | Possibly could have been done on Whats App? But very good. |
12/09/2024 | Not so long waiting time on appointments. Two weeks for telephone appointment??? |
12/09/2024 | Excellent service |
13/09/2024 | I have no criticisms at all. What is the PPG |
13/09/2024 | Availability of a few more appt with a doctor – sometimes a 2 week wait is not always acceptable – I do not wish to join the PPG thank you |
16/09/2024 | Nothing. It was prompt. |
16/09/2024 | Nothing to change! Excellent |
16/09/2024 | No change. Today all good having a blood test |
16/09/2024 | Nothing. Very quick, liked the digital check in and staff were very friendly. |
16/09/2024 | Nothing. Very good, very easy, very professional |
16/09/2024 | I wouldn’t change a thing all staff were welcoming and made you feel at ease . I would be willing to join the PPG. |
16/09/2024 | All good, didn?t wait and was in and out very quickly |
16/09/2024 | No change |
17/09/2024 | Good |
17/09/2024 | To be honest as my visit was very good and I was treated very well by the nurse I wouldn’t change anything |
17/09/2024 | All Perfect, thanks for what you are doing for me?? |
17/09/2024 | If I need to me a GP immediately it may got long time.when call early in the morning all slots are booked .if you can arrange a system for that.thnk you |
17/09/2024 | Nothing what is ppg ? |
18/09/2024 | If the GP had spent more than 2 mins to understand the extent of my symptoms, perhaps I would have avoided a 3 day hospital visit! His diagnosis was correct but his prescription mean that within 24 hours I was in hospital on morphine! |
18/09/2024 | I would like to join the PPG I feel that making the waiting room nicer would help while waiting |
18/09/2024 | No, I know that I have high cholesterol I can adjust my diet so thank you, |
18/09/2024 | None |
18/09/2024 | No thank you |
18/09/2024 | Experience perfect |
18/09/2024 | The appointment went very well, nurse was very kind and caring with carrying out smear test, very professional. A very good experience. There is nothing I would change. |
18/09/2024 | No thanks, I am pleased with way things are Thank-you |
18/09/2024 | I had good care for my leg wound |
19/09/2024 | Nothing nurses are great. |
19/09/2024 | The nurse was lovely and very professional |
19/09/2024 | Maybe a chair, not in the patients way !! Might be an idea. I suffer with osteoporosis & can?t walk too far. I?m better @ home because I know where things are to hold onto are! Hope this helps a bit l. |
19/09/2024 | Very happy with your service and my treatment was great, thank you very much. Kind regards |
19/09/2024 | Could not improve my experience |
19/09/2024 | All good thanks |
19/09/2024 | Nothing |
20/09/2024 | Always an excellent service. But there is a real lack of patient privacy when talking to the receptionist at the front desk. |
20/09/2024 | I think the care I?ve recently received was excellent. |
20/09/2024 | I was 2 minutes late to my appointment and so could not log in on the PC. I waited 5 minutes to speak to the receptionist while she dealt with 2 patients. I was I told that I was now 8 minutes late and the appointment could not go ahead. Very poor! |
23/09/2024 | I’m happy, thank you. |
23/09/2024 | All went well and very professional. |
24/09/2024 | Since joining your practice i have found all members of your staff extremely helpful, knowledgable, very polite, well organised and extremely professional. Honestly at present i would find it difficult in trying to suggest any improvenents.. |
24/09/2024 | A friendlier approach. |
24/09/2024 | No changes needed,nurses are brilliant |
24/09/2024 | Nothing on this occasion. Wave a magic wand on others! |
25/09/2024 | The experience was very good, I don?t think it could be improved. I would like to join the PPG |
25/09/2024 | What is ppg? |
25/09/2024 | Nothing |
25/09/2024 | None |
25/09/2024 | Today I had a blood test and collected a prescription – the service was excellent. |
25/09/2024 | Had to wait along time to get my apptmt |
25/09/2024 | nothing no thanks |
25/09/2024 | My appointment with Jane was excellent, she was informative and kind. |
25/09/2024 | Nothing at all! |
25/09/2024 | Nothing |
26/09/2024 | All good thank you ? |
27/09/2024 | The three week wait for a blood test. |
27/09/2024 | Nothing absolutely perfect thank you so much |
27/09/2024 | Very pleased with the service you have provided your nurses are excellent thank you so much. |
27/09/2024 | No improvement necessary |
27/09/2024 | No Orchid House is always helpful, knowledgeable, kind. Best doctors I’ve ever had |
27/09/2024 | Nothing had a really good experience 10/10 |
27/09/2024 | For hand injuries I would under special circumstances/needs waterproof dressing availability. I am a member of the PPG |
30/09/2024 | It was absolutely fine. |
30/09/2024 | Nothing to change, no I wouldn?t want to join the pot. Thankyou |
AUGUST – 2024
01/08/2024 | I waited over 22 minutes before having a smear which, by the time I had my appointment was really upsetting. The smear was really uncomfortable and I bled afterwards which has never happened before. I felt like the nurse hadn’t done this before. |
01/08/2024 | Nothing |
01/08/2024 | Nothing, no need to change anything. |
01/08/2024 | GP was incredibly understanding, knowledgeable and helpful … I’ve already had 2 yests as a result so service provided has been perfect. |
01/08/2024 | No issues – great service today |
01/08/2024 | I was extremely satisfied with the care I received. Thank you. |
01/08/2024 | Everything was excellent from phone reception to treatment thank you! |
01/08/2024 | All fine |
02/08/2024 | No change |
02/08/2024 | I could have had a phone appt rather than face to face. My asthma is well controlled and o felt it was a waste of your resources. |
02/08/2024 | I don’t think you could improve my experience today |
02/08/2024 | Apologies when appointments are running late |
02/08/2024 | Everything was very good |
05/08/2024 | None, excellent. Phoned seen by doctor, blood test same day. |
05/08/2024 | They are the best doctor surgeon they are so professional listen to you and help you fabulous |
05/08/2024 | I am happy with the surgery as it is. |
05/08/2024 | Nothing very pleased with the treatment |
05/08/2024 | Would have liked psa to be included in the blood tests |
05/08/2024 | Nurse was brilliant as always |
05/08/2024 | Nothing.all good |
05/08/2024 | N/A |
05/08/2024 | Nothing. It was good enough. |
06/08/2024 | Nothing |
06/08/2024 | Nothing really . Appointment was on time |
06/08/2024 | Very pleasant experience |
06/08/2024 | Very happy with the care and treatment I have received thank you. |
06/08/2024 | Nothing |
06/08/2024 | No changes needed. |
06/08/2024 | No input which would improve the performance |
06/08/2024 | Nothing, very happy with appointment. |
07/08/2024 | Possibly an insight to what was reguired before appointment as I was expecting more checks. |
07/08/2024 | Nothing |
07/08/2024 | There is no need it was very good |
07/08/2024 | All very good |
07/08/2024 | Nothing |
07/08/2024 | Nothing to change exelent service |
07/08/2024 | Could not fault them. Friendly staff. |
08/08/2024 | It was prompt, in and out in about 7min very good. |
08/08/2024 | Quicker appt time. Although it wasn?t really an issue for me having to wait a few weeks for my blood test but to someone else it might be more important. Docs and nurses are actually amazing at my docs. I am very lucky. |
08/08/2024 | More signage for keeping distance from the reception when talking |
08/08/2024 | Nothing. Josie is super efficient, kind, gentle …she could get blood out of a stone! |
08/08/2024 | Nothing, all good. |
08/08/2024 | nothing |
08/08/2024 | I was very happy with getting my appointment.. The nurse that saw me for my blood test was so kind and professional. Thank you so much for your patience and support |
08/08/2024 | I was happy with my treatment and wouldn?t change anything |
08/08/2024 | Every thing was fine and friendly Thankyou |
08/08/2024 | Nothing |
08/08/2024 | Nothing, it was friendly, efficient and spot on time. I am very grateful for all you do for me at the practice. |
08/08/2024 | Nothing all good |
09/08/2024 | Perfectly happy with the way things are |
09/08/2024 | The service I got was really good. I have no suggestions for improvement! |
09/08/2024 | Care in our home to save taxi fares |
12/08/2024 | Nothing |
12/08/2024 | I can’t think of anything I’d change. My experiences with the surgery have always been awesome. The best surgery I’ve ever had. |
12/08/2024 | Provide more appointment times |
13/08/2024 | Nothing |
13/08/2024 | Happy as it is |
13/08/2024 | Timing was excellent on this occasion which has not always been the case. |
13/08/2024 | Nothing |
13/08/2024 | Very satisfied with my appointment. |
13/08/2024 | Nothing |
13/08/2024 | N/A |
13/08/2024 | Nothing |
13/08/2024 | Nothing great service |
13/08/2024 | Nothing |
13/08/2024 | Fully satisfied |
13/08/2024 | I am satisfied with rhe care I receive |
13/08/2024 | Don?t know |
13/08/2024 | Minor thing but I was surprised at the amount of leaves and other debris inside the outer doors of the medical centre |
14/08/2024 | None |
14/08/2024 | Include prostate. liver and kidney blood test |
14/08/2024 | No need. Just perfect |
14/08/2024 | Nothing, friendly efficient, competent staff. |
14/08/2024 | A warning of what is involved before attending |
14/08/2024 | Fine prompt friendly no probs |
14/08/2024 | Perfectly satisfied |
14/08/2024 | Nothing |
15/08/2024 | Ore |
15/08/2024 | I can?t think of anything the nurse who took my bloods and BP was lovely and very knowledgeable. The receptionist was helpful and friendly. |
15/08/2024 | Nothing |
15/08/2024 | Not sure |
15/08/2024 | I can?t think of anything. Care was fine. |
15/08/2024 | Try to get more fresh air into the building as it was very stuffy |
15/08/2024 | Perfect already |
15/08/2024 | On line appt booking |
15/08/2024 | Nothing |
15/08/2024 | I find orchard House surgery operates very well under the current situations . Always pleased to help . Dr Ballechanran always on the ball . In fact all the doctors & Nurses are very Polite & helpful always as are the reception staff . |
15/08/2024 | The lighting in the waiting room was so overwhelming bright it gave me a visual migraine. It surely cannot be healthy for patients who suffer from epilepsy or any sort of migraines. |
15/08/2024 | None |
15/08/2024 | Couldn’t wish for any better service which is always the case. Thank you everyone. |
15/08/2024 | |
15/08/2024 | Absolutely nothing, no wait for my appointment, amazing nurse, she’s a diamond. Super clean surgery, easy check in |
15/08/2024 | Nothing |
15/08/2024 | Nothing |
15/08/2024 | It was fine thanks |
16/08/2024 | Nurses were both amazing cannot fault how they treated me at all. Waiting room in surgery could do with TV or something to distract from sitting in silence getting anxious about appointment. Even if TV has sound muted and subtitles |
16/08/2024 | no change required |
16/08/2024 | Had BT appointment today and can’t thank reception n nurse enough for treatment received. Thank you. |
19/08/2024 | I’m fairly new ro the surgery, so far, all very good. thankyou |
19/08/2024 | Let the phone ring longer or ring back |
19/08/2024 | No everything fine. |
19/08/2024 | It was very good |
19/08/2024 | Nothing..Sharon was lovely and very professional. |
19/08/2024 | Nothing |
20/08/2024 | Nurse very friendly and helpful no improvement needed |
20/08/2024 | N/A |
20/08/2024 | More face to face appointments |
20/08/2024 | I filled in an online form which we then had to go through again in person. Seems a bit daft! Either online or in person, but there?s no need for both. |
20/08/2024 | Nothing all fantastic as usual |
20/08/2024 | No need for change everything was excellent. |
21/08/2024 | Nothing |
21/08/2024 | Nothing |
21/08/2024 | Simpler explanation on the printed matter of terms used and optimal levels re cholesterol tests |
21/08/2024 | All perfect |
21/08/2024 | Reinstate on line appointments for nurse appointments. I say every time but it?s ignored. |
21/08/2024 | That it was easier to see a doctor than it is at the moment. |
22/08/2024 | Appointment was on time as usual. |
22/08/2024 | Very happy with your treatment thank you so much |
22/08/2024 | Nothing, everything was as good and efficient as it could be |
22/08/2024 | Nothing needs to be changed, Sandy was wonderful, very professional and answered all my questions with her extensive knowledge. A huge asset to your team at Orchid House. |
22/08/2024 | Nothing, it was on time and very professional |
22/08/2024 | Very perlight and helpful ? |
23/08/2024 | Nothing ,as always professional and caring and kind |
23/08/2024 | Nothing really comes to mind. |
23/08/2024 | Absolutely nothing, nurse greeted me with a smile ? excellent customer service ?? |
23/08/2024 | Nothing |
23/08/2024 | All Okay |
27/08/2024 | It was very good, wouldn’t change anything |
27/08/2024 | Improve the disability parking |
27/08/2024 | I couldn’t find any idea that would improve the service I had. |
27/08/2024 | Today?s treatment was excellent and couldn?t wish for anything more. |
27/08/2024 | It was a telephone call |
27/08/2024 | Nothing. I was called in on time. The nurse was very friendly and professional. She also offered advice and was caring. Thank you. |
27/08/2024 | No change excellent as it is . |
27/08/2024 | Find my cervix faster! It was a little uncomfortable, but I have been told it can be a little difficult to locate ? |
27/08/2024 | Nothing |
27/08/2024 | Absolutely nothing. A fantastic surgery. |
28/08/2024 | Nothing |
28/08/2024 | More in-depth health check |
28/08/2024 | Splendid staff as always |
28/08/2024 | Nothing today thank you |
28/08/2024 | That your system had sent a timely reminder that I was due a checkup |
28/08/2024 | Nothing needs changing. Friendly, helpful and professional staff. Thanks. |
28/08/2024 | None |
28/08/2024 | Have phones be louder, my call volume was turned all the way up but I still struggled to hear the doctor as her phone was too quiet |
28/08/2024 | Positive experience today thank you |
28/08/2024 | Nothing at all |
28/08/2024 | There is nothing I can think of changing. Excellent service, friendly staff. Thank you. |
28/08/2024 | Everything was just fine. |
29/08/2024 | I personally had no problem at all with my treatment. |
29/08/2024 | Surprisingly nothing, it went well |
29/08/2024 | I did have to wait a while but understand running to time is difficult Nurse Sandy was great |
29/08/2024 | Perfect! Always. |
29/08/2024 | It would have been nice to know what the purpose of the appointment was. I did not know I was going for blood test and if I should have fasted or ?. |
29/08/2024 | I’d be happier to see a doctor face to face than receive a phone call from someone who could be anyone, possibly even a cleaner. |
29/08/2024 | Nothing. |
29/08/2024 | To be able to get an appointment to see/speak to a doctor quicker. |
30/08/2024 | Nil |
30/08/2024 | It couldn?t have been better. Brilliant thank you. |
30/08/2024 | Don’t need to change anything. |
JULY – 2024
01/07/2024 | Better communication- I do bloods for various conditions (as do many I’m sure), some at the hospital and some at the GP. It is not always clear who or what bloods are done where. Wasting my time and the NHS. |
01/07/2024 | Nothing could have improved the visit. Josie taking the blood was excellent as usual in taking the bloods as well as keeping to the appointment time. In fact she was early today which was really appreciated. |
01/07/2024 | None. Excellent service today |
02/07/2024 | Nothing. Pleased with my care and treatment |
02/07/2024 | Nothing |
02/07/2024 | Could not improve as it was perfect |
02/07/2024 | All good. A quicker appointment date but I appreciate the demands on the service |
02/07/2024 | Opening the door for 8.30am appointment although I realised people were waiting to book gp appointment not available until 8.30am . There were 10 people waiting in the corridor. Thanks |
02/07/2024 | Nothing, the nurse was excellent |
02/07/2024 | Longer appointment |
02/07/2024 | Nothing all good |
02/07/2024 | This was simply the taking of blood for a test. It was efficient and on time. No improvement on this is required. |
03/07/2024 | Everything was absolutely fine |
03/07/2024 | I can?t think of anything to change at this time |
04/07/2024 | All OK |
04/07/2024 | Nothing |
04/07/2024 | Nothing |
04/07/2024 | My experience with Orchid House has always been good |
04/07/2024 | Excellent |
04/07/2024 | You need not change anything. All is good.? |
04/07/2024 | Blood test- taken with care with no repeats |
04/07/2024 | Every thing was perfect. My nurse was so lovely. |
04/07/2024 | Nil for this appt. |
04/07/2024 | Nothing |
04/07/2024 | I have nothing to change. The nurse was very friendly and told me what the blood tests were for. |
05/07/2024 | No changes |
05/07/2024 | Nothing |
05/07/2024 | Excellent service |
05/07/2024 | Satisfactory |
05/07/2024 | Perhaps let me know why I am having the tests |
05/07/2024 | On today’s experience nothing. |
05/07/2024 | Nothing needs changing |
08/07/2024 | Nothing really. Everything worked very well. Thank you |
08/07/2024 | Nothing except availability of appointments – I waited 4 weeks for a blood test appointment |
08/07/2024 | Change nothing & thank you all. |
08/07/2024 | Nothing to recommend – faultless! |
08/07/2024 | Nothing |
08/07/2024 | Concise and very knowledgeable |
09/07/2024 | Nothing to change |
09/07/2024 | Please don’t change anything, everything is very good |
09/07/2024 | Nothing |
09/07/2024 | Be on time |
09/07/2024 | Its working well as it is in my experience and thank you |
10/07/2024 | My wait time after arrival was longer than I would have liked for such an early appointment’ but there may have been a morning staff meeting taking place. Otherwise 10/10 |
10/07/2024 | Nil |
10/07/2024 | You contacted me for an appointment which is good. Me trying to contact you not so good an experience |
10/07/2024 | I can?t honestly think of anything |
10/07/2024 | There wasn’t anything that needed changing. |
10/07/2024 | Nothing I can think of. |
10/07/2024 | Very caring excellent . You could not improve my treatment. |
11/07/2024 | Nothing |
11/07/2024 | It’s all done on the internet or phone. You can never get an appointment |
11/07/2024 | Nothing |
11/07/2024 | Was good |
11/07/2024 | I would like to see the same dr and nurse when possible |
11/07/2024 | No changes please. First class i� every way as usual. Thank You. |
11/07/2024 | As always an excellent service. |
11/07/2024 | Nothing |
11/07/2024 | It would be nice if the 2 sets of heavy doors at the entrance were replaced by automatic doors. |
11/07/2024 | No improvement needed Appointment on time Ist class nurse |
12/07/2024 | If it ain’t broken don’t change it |
12/07/2024 | Less pain – last time the smear test was painless done by another nurse but this nurse who I have had before always causes me pain so she must be doing something different to causr me pain. She was very nice but I think she needs retraining. |
12/07/2024 | The current system seems to work well. |
12/07/2024 | To be On time? I understand about patient care appointments and that to provide good care often takes longer? than expected but I I work full time. Juggling routine health and meetings puts me under stress. Excellent though when I got in? |
12/07/2024 | Nothing was in and out in minutes |
15/07/2024 | Make the surgery more welcoming, dark and unappealing, the reception desk is unapproachable and was pre COVID so not to blame. Understand the NHS restrictions on budget, but now feel a nuisance not a respected service receiver. |
16/07/2024 | Nothing |
16/07/2024 | Nothing to change, just keep on having the pretty nurse’s, it improves my eyesight tenfold!!! |
16/07/2024 | Nothing |
16/07/2024 | Nothing |
16/07/2024 | The only thing I can think of is the time to get an appointment. |
16/07/2024 | Can’t think of anything |
16/07/2024 | Very happy with my experience Thank you! |
16/07/2024 | Can?t think of anything. Appt on time, staff friendly and efficient. |
16/07/2024 | Nothing |
17/07/2024 | I had a health check but they don’t include a diabetic test now. |
17/07/2024 | I was completely satisfied with my experience. All staff are very friendly and helpful thanks |
17/07/2024 | Nothing |
17/07/2024 | Nothing to change at the present time. |
17/07/2024 | The nurse who looked after me was professional and very caring |
18/07/2024 | When it’s not broken don’t try to fix it. 1st class service |
18/07/2024 | No suggestions. |
18/07/2024 | Nothing everything great. |
18/07/2024 | Nothing all okay thank you |
18/07/2024 | Nothing, service and care are excellent |
19/07/2024 | No |
19/07/2024 | The care given could not be improved. Just wish I could say that about your web page hard work. |
19/07/2024 | Care was excellent, wouldn’t change anything |
19/07/2024 | Nothing. Josie did my blood test efficiently & smoothly as she always does. Full marks 100% |
19/07/2024 | I was only having a blood test, so nothing! |
22/07/2024 | I cannot find fault with the speed of response to my initial enquiry or the way in which it was handled. |
22/07/2024 | Have always been very satisfied with any treatment or care that I have received so not sure I would change anything really. |
22/07/2024 | Nothing to add. |
22/07/2024 | It doesn’t require changing. |
22/07/2024 | On time, very good service. Wouldn?t change anything |
22/07/2024 | Today was an excellent experience. Nothing needs adding. |
22/07/2024 | Nothing ?. Happy with the service provided?. Thank you |
22/07/2024 | All was very good thank you |
22/07/2024 | Nothing |
22/07/2024 | Just fine, speedy & professional |
23/07/2024 | Nothing it was fine |
23/07/2024 | To have an I N R machine. |
23/07/2024 | Very satisfied as it is |
23/07/2024 | I can?t really think how the service I receive could be improved |
23/07/2024 | Not necessary everything AOK. |
24/07/2024 | Nothing to change Polite, straight in and out Excellent |
24/07/2024 | Nothing, all was very good. |
24/07/2024 | Nothing. |
24/07/2024 | Nothing needs to change, I found the whole experience stress-free and easy. |
24/07/2024 | All ok |
24/07/2024 | Nothing needs to change appointment was sent in a letter and everything went as expected. |
24/07/2024 | Easier appointment booking |
24/07/2024 | For today’s appointment you couldn’t improve it |
24/07/2024 | Nil |
25/07/2024 | No change needed |
25/07/2024 | I am pleased with the service, it’s working smoothly, the staff are polite. Thank you very much. |
25/07/2024 | Personal appointment |
25/07/2024 | Nothing all good many thanks. |
25/07/2024 | To try and see the patients not phone calls because they can’t really diagnose the patient without seeing them face to face. They need to listen to patient when they are in pain |
25/07/2024 | Not necessary to change anything, I couldn?t fault the service received?first class! |
25/07/2024 | Which appointment was this? |
26/07/2024 | Nothing |
26/07/2024 | It would be on time, unfortunately they were running half an hour late. I arrived early as didn’t want to be late. |
29/07/2024 | Receptionist was lovely very polite Seen by Dr Every outstanding as always Returned for Blood test where the nurse was very thoughtful caring 10/10 Excellent service |
29/07/2024 | Couldn’t be better |
29/07/2024 | 2 min wait so no complaints stall |
30/07/2024 | Bearing in mind the current constraints that are restricting so services it is very difficult to say. Just maintain your excellent standards and push the powers that be towards what you want. You are the experts. Thank you |
30/07/2024 | The wait time to get the actual appointment. |
30/07/2024 | Nothing |
30/07/2024 | Nothing |
30/07/2024 | None |
30/07/2024 | Nothing. The lady that I saw (I’m sorry I don’t remember her name) was punctual, friendly and professional. A credit to the surgery. |
31/07/2024 | Nothing thanks |
31/07/2024 | Don’t have stupid notes on the sign in screen saying how long you will.have to wait – my screen showed 2 minutes (which would have been my actual appointment time) but I waited nearly 20 minutes |
31/07/2024 | No further comment. It was very efficient. |
31/07/2024 | Currently perfectly |
31/07/2024 | all brilliant thank you |
31/07/2024 | No change needed. |
JUNE – 2024
03/06/2024 | Nothing. Nice and friendly. |
03/06/2024 | Nothing would I change as the staff are all so good at their jobs and it?s a pleasure coming in for appointments. Nurses are so professional and friendly. |
03/06/2024 | Nothing – it was great thanks |
03/06/2024 | It was very efficient, nurses well done. |
04/06/2024 | No change needed |
04/06/2024 | Nothing. It was excellent as usual. |
04/06/2024 | Nothing |
05/06/2024 | All good |
06/06/2024 | So far I’ve had no issues with care or treatments given. So far this is the best Doctors practice I’ve been too and have passed on to friends and family in the area to join your practice. Doctors and nurses have always been friendly. |
06/06/2024 | I found everything very satisfactory. |
06/06/2024 | Nothing, everything was excellent as usual. |
06/06/2024 | Nothing my nurse was lovely |
06/06/2024 | Nothing, as always staff and nurses were excellent. |
06/06/2024 | Book my nurse for my next regular appointment without the need to phone up to do it Would save time for us both and relieve pressure on your receptionists |
07/06/2024 | Nothing to improve on this visit. No waiting, friendly, efficient nurse. |
07/06/2024 | Everything was very good |
07/06/2024 | Higher chairs in the waiting room |
07/06/2024 | Everything went smoothly thank you |
07/06/2024 | Nothing, all very good and efficient |
07/06/2024 | 100% excellent service all round. |
10/06/2024 | Very good |
11/06/2024 | For the umpteenth time. Reinstate on line appointments for nurse and INR appointments. You?re wasting both my time and your resources. O don?t need minutes of stuff about Livy etc. Waist of time. |
11/06/2024 | Everything was fine |
11/06/2024 | Nothing as all fine thanks. |
11/06/2024 | All fine checking very easy and appointment on time. Josie my practice nurse most helpful and very efficient thank you. |
11/06/2024 | Good experience. No problems regarding my care at this appointment |
11/06/2024 | It would be good if routine nurse appointments could be followed up with the duty dr after an investigated tests like ECG, blood pressure tests with unexpected results, etc resulting in potential earlier medication, change of life style or action. |
11/06/2024 | Perfectly satisfied with experience |
13/06/2024 | Treatment was excellent, so no suggestions! |
13/06/2024 | Nothing actually! |
13/06/2024 | Nothing at all. |
13/06/2024 | Can not fault you |
13/06/2024 | Nothing |
13/06/2024 | No very happy |
13/06/2024 | Nothing |
13/06/2024 | Nothing to change, I was very happy with my appointment. |
14/06/2024 | Nothing to add. |
14/06/2024 | Treatment was excellent and quick. |
14/06/2024 | Nothing really My first visit to the surgery following recent new registration. I was very pleased the nurse was very thorough and professional. |
14/06/2024 | Nothing. Josie was brilliant! I was seen on time and blood taken expertly as I have small deep veins that are often problematic for most practitioners. Well done Josie. |
17/06/2024 | Sam was faultless! |
17/06/2024 | Nothing |
18/06/2024 | Nothing would be changed |
18/06/2024 | Nothing |
18/06/2024 | No problems experienced, no change required. |
18/06/2024 | No need |
18/06/2024 | Today was on time but sometimes not |
18/06/2024 | Possibly a makeover of waiting area to refresh. |
18/06/2024 | Every thing fine. |
18/06/2024 | At this moment great thanks |
18/06/2024 | No real concerns, more of the same please |
18/06/2024 | Nothing as it’s good already. |
19/06/2024 | N/a |
19/06/2024 | Very professional service and my visit was very pleasurable and stress free . Thank you |
19/06/2024 | Printout of blood results. Although, probably given if asked for. |
19/06/2024 | Couldn?t be better. |
19/06/2024 | Nothing I can think of. |
19/06/2024 | Nothing |
19/06/2024 | Excellent all round. Thank you. |
19/06/2024 | Nothing – your service was excellent – thank you. |
20/06/2024 | good |
20/06/2024 | Nothing |
20/06/2024 | No change needed |
20/06/2024 | Nothing |
20/06/2024 | A less painful blood test |
20/06/2024 | No need to change anything excellent service |
21/06/2024 | Nothing about today?s appointment thank you |
21/06/2024 | Nothing to improve |
21/06/2024 | There isn?t anything to change, everyone is very helpful and polite |
21/06/2024 | Nothing it was excellent. |
21/06/2024 | No need for changes. |
21/06/2024 | Nothing every was fine , they always try to get you in to see someone |
24/06/2024 | Nothing |
24/06/2024 | All good as is, thank you |
25/06/2024 | I would change the wording of the letter which Orchid House send out to give you an appointment . Sometimes you cannot avoid being late if only by a couple of minutes so I feel the tone of the letter is quite harsh |
25/06/2024 | Have more appointments available on the day you enquire to a doctor. |
25/06/2024 | Nothing |
25/06/2024 | Nothing |
25/06/2024 | Nothing |
25/06/2024 | Nothing |
25/06/2024 | Everything with the appointment was good but just my view that I felt my review could have been done over the telephone. |
25/06/2024 | My experience was very good so nothing further to add but just to say the nurse was very efficient and kind. |
25/06/2024 | Water cooler |
25/06/2024 | Running slightly late but no real inconvenience |
26/06/2024 | Nothing – the nurse was very friendly and helpful. |
26/06/2024 | Larger room |
27/06/2024 | Please ensure that all blood tests for the over 70s and the vulnerable can be conducted at the surgery. This does not apply to me as I have all my blood tests at the surgery. |
27/06/2024 | Nothing. It was on time and good. |
27/06/2024 | Can?t think of anything |
27/06/2024 | Sam was very personable and professional |
27/06/2024 | I did need to wait for my appointment, it?s always good if it runs on time |
27/06/2024 | Arrived five minutes early but appointment was twenty minutes late, |
27/06/2024 | Nothing |
27/06/2024 | It was perfect |
28/06/2024 | I need inr blood tests quite often yet I am told no appointments can be made quite often am .most concernEd |
28/06/2024 | Reduce the time taken to get an appointment |
28/06/2024 | Nothing to change, all fine |
28/06/2024 | It was all perfect |
28/06/2024 | Nothing |
28/06/2024 | Nothing. |
MAY – 2024
07/05/2024 | very happy with all we do here |
07/05/2024 | All ok. |
07/05/2024 | I can’t think of any better treatment. Nurses are polite, caring and very pleasant. |
07/05/2024 | Not a thing,excellent service. |
07/05/2024 | Based on recent experience nothing |
07/05/2024 | Make it easier to see a doctor.
08,30 telephone call system frustrating. |
07/05/2024 | Put back on line appointments for blood tests and nurses
I say this every time but you still make us telephone. |
07/05/2024 | Nothing. |
07/05/2024 | Improve access to a doctor. |
07/05/2024 | My appointment was for 11.10.Was not called in until 11.35. |
07/05/2024 | Nothing, Sam the nurse was lovely and very helpful |
08/05/2024 | All ok |
08/05/2024 | Improve waiting time for face to face appointment with own doctor. |
08/05/2024 | Nothing, the nurse was brilliant, very professional and caring |
08/05/2024 | Nothing! Your service is excellent. |
08/05/2024 | Wish it was easier to get doctors appointment |
08/05/2024 | Nothing, I have used the surgery a lot in the last 12 months and all my experiences have been very positive |
08/05/2024 | I saw a nurse. She was very friendly. She was attentive and gentle when dressing my wound. |
08/05/2024 | Very happy. Excellent care. |
08/05/2024 | Nothing-service as always was excellent |
09/05/2024 | Your sign on door says normal working hrs from 0800 you didn?t open doors until 08.30 know one said anything to me as all staff arrived for work as I finished a night shift so I was stood around luckily it wasn?t cold |
09/05/2024 | Nothing |
09/05/2024 | The care was brilliant, just wish there were more early or late appointments to fit around those that work. |
09/05/2024 | More appointments available |
09/05/2024 | Nothing … excellent, as it usually is … thanks. |
09/05/2024 | Wasn’t sure which seating area to wait in. |
10/05/2024 | Just maintain your very high professional standards. The population of Dorset are very fortunate to have such a good service when compared to other areas of the country |
10/05/2024 | Waiting time around double what was noted on check in screen but just having the indication is helpful.
Friendly nursing staff – helps settle nerves. |
10/05/2024 | This appointment went well,and doctor I saw was very good. |
10/05/2024 | All great |
10/05/2024 | Nothing impecible service |
10/05/2024 | Nothing |
10/05/2024 | There was nothing that could be improved. Very friendly and skilled treatment. Thank you. |
10/05/2024 | Make sure the systemonline appointment time is the same as those sent by text |
13/05/2024 | Nothing it was a pleasant and professional experience |
13/05/2024 | All very good |
13/05/2024 | Completly satisfied |
13/05/2024 | Earlier or later available appointment times. |
14/05/2024 | No improvements required |
14/05/2024 | Nothing needs changing the nurse is extremely kind and pleasant and explained the results of my diabetic blood test very well. |
14/05/2024 | Not a thing |
14/05/2024 | Would like to store urine pompette at home, also complicated to use. |
14/05/2024 | As always ? purrfect?.? |
14/05/2024 | None thing |
14/05/2024 | It’s not a care thing, but I can never self check-in. Not sure if its me or the system. |
14/05/2024 | None, service is excellent |
14/05/2024 | Nothing really good |
15/05/2024 | Nothing to change |
16/05/2024 | Have only been here a year and compared to experiencing other surgeries I think it is amazing. We can see or speak to a doctor the same day we ring and the fact we don’t have to hang around waiting for our turn but you ring us back. WOW! Well done |
16/05/2024 | Nothing to say, excellent |
16/05/2024 | As always the service provided by Orchid House Surgery is fantastic.During my life I have lived in London, Sheffield, Dronfield in Derbyshire, North Yorkshire, Kent and now Ferndown. Orchid House Surgery is by far the best. |
16/05/2024 | Nothing |
16/05/2024 | Nothing |
17/05/2024 | Provide a fried egg sandwich and a cup of tea |
17/05/2024 | Nothing |
17/05/2024 | Nothing the nurse was friendly |
17/05/2024 | Nothing excellent nurse. |
17/05/2024 | Very impressed with the phlebotomist. Always very pleasant , on time and very gentle when undertaking blood test. Thank you |
17/05/2024 | See patients on time. My appointment today was at 08:40. Got seen at 08:55. Delay of 15 minutes but the surgery had only been open 10 minutes. |
17/05/2024 | Did not need any improvement. |
21/05/2024 | It was all good. Everyone was professional, friendly and answered my questions. I was particularly thankful and impressed that a request for advice was answered by Dr Grana taking the time to come through to the Nurses room.
Thank you all |
21/05/2024 | N/A |
21/05/2024 | Nothing |
21/05/2024 | Could have been done over the phone in a couple of minutes. Not what I expected. No response to my symptoms. Not of great value. |
21/05/2024 | No improvement necessary. I had a very informal and informative meeting. |
21/05/2024 | You don’t need to change anything |
21/05/2024 | Nothing springs to mind |
21/05/2024 | My appointment was awful, I had a smear and the nurse managed to rip out my contraceptive coil. She then spoke to the doctor who advised I speak to the family planning clinic. So I?ve had to go to the sexual health clinic for an emergency appointment |
21/05/2024 | I think just to be kept an eye on with Meds and an occasional welfare call!! I have been with Orchard house many years. Thank you. |
21/05/2024 | Nothing it was perfect |
21/05/2024 | Nothing in particular, thank you |
21/05/2024 | Nothing.
All drs and nurses are lovely |
22/05/2024 | It was exactly as I expected and would have been difficult to improve upon. Many thanks |
22/05/2024 | Nothing, a very pleasant and efficient surgery and staff. |
22/05/2024 | Nothing comes to mind. Very happy with the experience. |
22/05/2024 | Everything was fine |
22/05/2024 | It couldn’t be better in any way. Thank You NHS. |
22/05/2024 | No |
23/05/2024 | Very good and everyone so helpful thank you for all your help and kindness |
23/05/2024 | It was perfect |
23/05/2024 | More Nurse and Doctor appointments available to have a face to face consultation with. These should be pre booked and not just for emergency |
23/05/2024 | Nothing. The nurse was efficient and friendly |
23/05/2024 | Nothing it was perfect |
24/05/2024 | Excellent care provided. |
24/05/2024 | All was satisfactory today |
24/05/2024 | Not much based on today?s experience. |
24/05/2024 | Excellent as usual, thanks to
JOSIE, brilliant. |
24/05/2024 | Being informed before an appointment of not needing/having a vaccination or medication. |
28/05/2024 | GP Availability |
28/05/2024 | Nothing, very professional and knowledgeable |
28/05/2024 | Ask for PSA blood test while there for diabetes blood test |
28/05/2024 | No changes required |
28/05/2024 | Nothing at all perfect visit |
28/05/2024 | Don’t need to change anything my opinion |
29/05/2024 | Some piped music might help other people being able to hear your ailments when discussing with the receptionist. It?s all a bit too quiet |
29/05/2024 | Nothing |
APRIL – 2024
9.4.24 | miss-informed by telephone yesterday that I could call at 8:30 this morning to book a face to face appointment for 6:30 this evening with Dr Every. They could not book last night as was not open to them yet, but when calling today they said there wasn’t an appointment free at that time and that they could book a call but couldn’t guarantee when that would be. it’s really unhelpful to have misleading and incorrect advice given to you. It’s not always possible or convenient to speak to the doctor during work hours and booking an appointment outside of 9-5 seems to depend on which receptionist we happen to speak to. |
26.4.24 | my son had an appointment booked for 15.55 on wes, we were 5 mins late due to traffic getting from work as my wife and I both work! The nurse refused to see him due to being 5 mins late, which meant more time off work, another appointment taken, this time by a Dr. Today we had an appointment with Dr at 16.15, it is now 16.30 and still not seen by Dr. Please review late process |
26.4.24 | we are indebted to all members of our wonderful Orchid House Surgery. We have nothing but praise for all doctors, nursing staff and receptionists who never let us down, thanks for everything |
26.4.24 | Always feel like I’m listened to and given help. All staff are very polite and helpful. Tracey (NP) is a lovely lady who always helps with any problem I have. Extremely thorough and understanding. |
26.4.24 | very prompt and efficient |