Friends and Family Reviews and Feedback Archive 2022

MARCH – 2023

01/03/2023	Definitely not. Fantastic service and so so friendly. The lady I saw was a breath of fresh air 10-10 xx so happy
01/03/2023	Nothing all is good
01/03/2023	Nothing
02/03/2023	Nothing. Brilliant service
02/03/2023	Nothing
02/03/2023	Nothing on this occasion. Thank you.
02/03/2023	I have impaired vision so a bigger signing in screen would help. Otherwise It can make me late because I am then told by the screen to go to Reception. The treatment I had with Josie was perfect.
02/03/2023	Nothing. Good treatment from pleasant staff.
02/03/2023	Have a machine that measures my height, weight and body mass.
02/03/2023	I personally would not change anything.
02/03/2023	Nothing, it was perfect
02/03/2023	Had a blood test and went in before the appointment time
03/03/2023	Every thing was faultless
03/03/2023	No changes needed
03/03/2023	Enable I’ll people to see a doctor
03/03/2023	Nothing
07/03/2023	Nothing
07/03/2023	As i’m quite new to the area i can only go by the surgery and it’s staff on the few occassions i have used it. Very polite and professional..
07/03/2023	I found the whole appointment very good. The nurse was very helpful caring and listened to my concerns. I don?t think I would change anything
07/03/2023	Cannot think of anything
07/03/2023	I was unaware of the reason for my appointment so a little information would be useful when summoned to the surgery.
07/03/2023	N/A
09/03/2023	Nothing.
09/03/2023	Reminder to drink extra water before a blood test
09/03/2023	It was all good
09/03/2023	Nothing all good
09/03/2023	All good
10/03/2023	You’ve got it right .
10/03/2023	It is perfect.
10/03/2023	Start making appointments on line again. There?s really no excuse. The pandemic is over.
10/03/2023	To be able to have or at least book face to face appointments without triage telephone process.
13/03/2023
13/03/2023	This is about the call back service from the doctor Needs to be more friendly and concerned Know about the persons meds and needs. Not to think people just wants meds for know reason Make the person feel important
13/03/2023	Today, blood test, perfect.
13/03/2023	No change
13/03/2023	All good in treatment room. Would be good if I saw same Dr each time I have no idea who mine is
14/03/2023	From my experience you don’t need to change anything.
14/03/2023	Nothing this time , Seen on time, excellent care and advice given , absolutely 1st class experience So nice to be seen a competent health care professional.Thank you
14/03/2023	Nothing!
14/03/2023	I’m very happy with the treatment and care I get at your surgery.
14/03/2023	There was nothing to improve.?
15/03/2023	There was nothing needed to change today .Thank you
15/03/2023	A lot thanks
15/03/2023	I can’t think of anything you need to change . Nurse very good and helpful.
15/03/2023	Make it as before Covid, we have to live with it now just like any other virus, I think a doctor can tell more if you are seen and examined.
16/03/2023	Nothing to report. Staff are polite and caring. Well done and thank you all.
16/03/2023	Nothing it is excellent
17/03/2023	I found everything perfect no changes thank you.
17/03/2023	Book own appointments on line.
17/03/2023	Nothing I am happy with a care you gave me thank you
17/03/2023	To be able to speak to a doctor when you are ill and see them
17/03/2023	Everything fine.
17/03/2023	Service good no need to change
17/03/2023	Music !
17/03/2023	Wasn?t sure whether I had booked me in correctly using screen and when I tried again it said it couldn?t find my appointment so I had to ask receptionist – clearer messages on screen would help.
17/03/2023	Nothing really I am very happy with the service I receive
21/03/2023	N/A
21/03/2023	Nothing really
21/03/2023	I?m very happy with the service but I know you need extra staff to cope with the high workload.
22/03/2023	My experience was great. No need to improve. Thank you.
22/03/2023	It was fine no problems.
22/03/2023	Start making face to face appointments again
23/03/2023	It was as good as it could have been, given current situations.
23/03/2023	Nothing it was great, thankyou
23/03/2023	Excellent service as always
23/03/2023	None.
23/03/2023	To be able to see our Doctor
24/03/2023	Nothing , very quick and friendly visit.
24/03/2023	Nothing very good
24/03/2023	Nothing
24/03/2023	Easier to get an appointment
27/03/2023	No issues. Nothing to change.
27/03/2023	More of the same!
27/03/2023	Someone on the desk when I left
27/03/2023	On time fantastic service today. Very happy. Thank you
27/03/2023	No change needed, seen at appointment time by a very friendly phlebotomist. Thank you
27/03/2023	The nurse was good. The reception who initially contacted me did not let me know that I was not going to see a doctor, this was deceptive, I am quite annoyed that given no 2 months notice that I want d to see a doctor I was misled and did not seem Dr
28/03/2023	No change s
28/03/2023	Also polite & helpful.Walked in yesterday,signed in,didn’t wait longe at all.Seen .I’d also forgotten an item to reorder & the receptionist was polite & helpful
29/03/2023	Nothing whatsoever
29/03/2023	Nothing. Everyone was friendly and polite and they informed me about what they were doing and what was going to happen.
31/03/2023	A referral to aConsultant in Respiratory Medicine
31/03/2023	So far everything is fine
31/03/2023	Would be nice to be able to speak with my Doctor face to face, as it was with the nurse today
31/03/2023	Cannot improve on the appointment.
31/03/2023	Can?t think of anything to improve your service
31/03/2023	I?m happy with the way it is ??

FEBRUARY – 2023

02/02/2023	Nothing. It?s brilliant
03/02/2023	Nothing comes to mind
03/02/2023	Nothing! Amazing people all round.
03/02/2023	Nothing to change Josie is brilliant
03/02/2023	Not a thing.
03/02/2023	Nothing. Just keep up the good service please.
03/02/2023	Nothing to change. Everything was fine
03/02/2023	However. I had a very stressful time when my wife was extremely ill and I was asking to speak to a doctor for help and medication. The response was no and I should contact 111. The result was by Sunday she was rushed to A&E with a serious condition.
03/02/2023	Find out who is my Respiratory Doctor is please.
06/02/2023	Say whether appointments are running on time or running late and by how long when signing in.
06/02/2023	Nothing, It was efficient, on time and fitted in with my work commitments.
06/02/2023	You’re nurses are a credit to your surgery. I’m sure you know. Absolutely Fantastic!
07/02/2023	Easier access to doctors , please
07/02/2023	They look after me well
07/02/2023	Nothing perfect
07/02/2023	None
08/02/2023	I?m afraid you cannot improve on surpurb excellent treatment and the caring that I have always experienced over the past six years.
08/02/2023	Nothing needs changing apart from making sure that appointment times are kept by your staff
08/02/2023	Went well so for me no problems
08/02/2023	None
09/02/2023	Nothing
09/02/2023	Based on my appointment today then nothing could have been done to improve my experience. Received excellent care.
09/02/2023	Nothing
09/02/2023	It was excellent nothing to change
10/02/2023	All good thank you
10/02/2023	Quicker appt times. Getting to SEE a GP
10/02/2023	Remove roadworks , so I?m not late.
10/02/2023	I have no recommendations I am satisfied with my NHS services
10/02/2023	More privacy when booking appointments at the reception.
10/02/2023	Very satisfied and well organised.
10/02/2023	All excellent
10/02/2023	None
10/02/2023	All was great
10/02/2023	I think your service is excellent so can?t think of anything to improve it Thankyou
10/02/2023	It would be useful for the nurses to have a supply of dressings suitable for ulcers
13/02/2023	It is difficult to make appointments by phone. An earlier start to the phone appointment bookings would really help.
13/02/2023	No change
14/02/2023	Get rid of face masks Hospitals have. Vets have. They make me hot and uncomfortable
14/02/2023	Everything ok, needed a bit more on diet.
14/02/2023	All good
14/02/2023	N/A
14/02/2023	Nothing in this instance
14/02/2023	Not a thing
16/02/2023	Working on today’s appointment, no improvement is necessary. Everything was done safely and efficiently as usual.
16/02/2023	Might be useful if you could advise on waiting times if running late.
16/02/2023	Nothing needs change, staff on reception are very polite and helpful also cannot fault the rest of the staff. All so helpful and polite.
16/02/2023	No change necessary
17/02/2023	Nothing, it was early so no wait and your staff member was very friendly and efficient so all good, thank you.
17/02/2023	Nothing, it was great as always.
17/02/2023	i was treated admirably so no improvement necessary thank you.
17/02/2023	More staff to help people and not being so jobs worth !!
17/02/2023	It was prompt & professional
20/02/2023	Being able to make a follow up appointment to review my blood test. Apparently no appointments available in the near future. Never mind, I shall try again next week.
20/02/2023	I thought the service as always was perfect
21/02/2023	Nothing
21/02/2023	Better access to specific doctor would be very beneficial
21/02/2023	I wouldn?t change anything. The diabetic nurse was very informative & answered all of my questions.
21/02/2023	Nothing to change the nurse was very kind and friendly she put me at ease
21/02/2023	Reveptioist could be more fridndly
22/02/2023	Everything ok as it is.
23/02/2023	Nothing it was all very good
23/02/2023	Care and treatment very good and friendly. However tried to check in twice which was unsuccessful and told to check in at reception. When all details given to reception was told I was already checked in. ????????????
23/02/2023	I was very satisfied appointment time kept and treatment expertly performed. Thank you.
23/02/2023	Earlier appointment
23/02/2023	Sooner appointment
23/02/2023	No change..l find that l have had good care and understanding from the surgery…very satisfied
23/02/2023	Nothing
23/02/2023	Nothing really, Josephine very efficient and personable. She managed to get me in a few minutes early. Excellent job
23/02/2023	To make the app system better
24/02/2023	Very happy with service today.
24/02/2023	I only have apps with treatments so can only praise them up for their care and efficiency.
24/02/2023	It was wonderful
24/02/2023	No complaints
27/02/2023	I arrived in plenty of time for my appointment, no one came out while I was waiting and when I eventually went in, when the Nurse called me, nothing was mentioned as to while I had to wait so long
28/02/2023	I received excellent care

JANUARY – 2023

03/01/2023	Think it was all good and constructive already thank you
03/01/2023	I was late as checking in directed me back to desk and waited 5 minutes for a receptionist to appear
05/01/2023	I can’t think how it could possibly have been improved. Thank you to all concerned .
05/01/2023	Can’t think of any improvement needed. Everything was friendly and efficient as usual.
06/01/2023	Restart online appointment booking.
06/01/2023	Nothing it was perfect!!
06/01/2023	Nothing,
06/01/2023	Today everything was excellent. It is so good when your appointment time is kept particularly when you have further appointments that day.
06/01/2023	Nothing. My appointment was on time and the blood test quickly carried out.
06/01/2023	Nothing
09/01/2023	very informative and helpful nurse
10/01/2023	N0thing
10/01/2023	Can’t think of anything at the moment.
12/01/2023	Explain how I get the results of my blood test. No one discussed the next stage or how I get to know the results of the blood test. Just left in limbo.
12/01/2023	No change. Everything went to schedule. The nurse was very helpful and friendly
12/01/2023	Auto register inconsistent otherwise the Practice offers a totally professional service
12/01/2023	Nothing,great treatment and happy with everything,,,thankyou
13/01/2023	Absolutely nothing. I was seen on time and greeted with a smile !
13/01/2023	Satisfied with all aspects of treatment currently received.
13/01/2023	To see a familiar Doctor face to face .
13/01/2023	I cannot think of anything better than the treatment provided. All caring and polite
13/01/2023	Nothing !! Excellent Service all round. Thank You.
16/01/2023	Cant think of anything
16/01/2023	Reduce waiting time for blood test appointment
16/01/2023	As far as I am concerned everything was good and personally I would not need to change anything
17/01/2023	Nothing to change thank you
17/01/2023	You can?t improve on my treatment I was very happy with James he was very thorough .
17/01/2023	All fine, very friendly and efficient.
17/01/2023	Every thing is just right doesn’t need changing
17/01/2023	Bring back the magazines or play piped music – the silence is awful
19/01/2023	nothing
19/01/2023	Nothing. Nurse was very efficient, smiley and blood test was carried out quickly. Very good service.
19/01/2023	I?m very happy. No suggestions.
19/01/2023	Everything is very good. Thank you for your help
19/01/2023	More interaction I am happy to work with my GP practice to control my medical condition but need to be kept informed of any planned actions and advised if the plan changes and why.
19/01/2023	Keep the standard as good as today for future appointments please.
20/01/2023	Nothing as always Josie was most efficient
20/01/2023	No change needed I am very satisfied thank you
20/01/2023	Nothing needs to change
20/01/2023	N/A
20/01/2023	Nothing at all thank you!
23/01/2023	Nothing
23/01/2023	To see someone you could talk to about not only results but medication
24/01/2023	I find the lack of appointments to see a doctor very concerning. I get regular blood tests which is fantastic. I find the voice Mail on the phone when ringing the surgery depressing and hope I never get sick
24/01/2023	Listen.
26/01/2023	Nothing at all
26/01/2023	Ppl to read the Patient notes prior to calling just to see if they are hard of hearing, cause if they are it causes confusion and embarrassment
26/01/2023	Nothing
27/01/2023	Nothing to add – I would have rated excellent if there had been that option.
27/01/2023	Reinstate on line appointments for nurse and blood appointments. There?s no reason not to
27/01/2023	Absolutely nothing to change. Prompt appointments and kind, caring staff. What more could anyone want!
30/01/2023	My experience could not be faulted. Appointment was on time. Blood test was carried out by a very pleasant and efficient lady and I did not feel a thing .

DECEMBER – 2022

01/12/2022	Lower the booking-in screen. Impossible to use if you are a wheelchair user. Reception desk also too high to enable a private conversation to take place.
01/12/2022	Nothing
01/12/2022	None very good
01/12/2022	Nothing l can think of.
01/12/2022	It was fine, thank you.
02/12/2022	On time, put at ease, first stab good, no bruising. Would not change anything
02/12/2022	In these times orchid house surgery are excellent
02/12/2022	My treatment was very good
05/12/2022	Nothing the service was really good.
05/12/2022	Tea and biscuits would be nice but perhaps that would be too much. Always a very good experience. Thanks to you all.
05/12/2022	I am having physical difficulties at the minute. I was very fortunate the blood nurse sorted it out for me next time can organise visit to home. Thank you very much.
05/12/2022	Polite and friendly phlebotomist. Very gentle. Josie and Jess.
05/12/2022	Keep appointment times. First appointment of the day and still 20 mins late after chase up from receptionist.
06/12/2022	Went well, no problems. Thanks.
06/12/2022	Restart online booking service suspended during COVID. And resolve problem with missing blood test results when requested by a consultant but conducted at the surgery.
06/12/2022	Completely happy with today’s visit as I actually saw someone rather than a phone call.
06/12/2022	Nothing to change very prompt and friendly nurse.
06/12/2022	Care and treatment are both excellent
06/12/2022	Bring back on line appointments. Fed up with hanging the phone. It?s no longer necessary. Just an excuse to fob people off.
07/12/2022	Nothing – Dee was lovely
07/12/2022	No improvement needed
07/12/2022	Nothing, all fine.
07/12/2022	No improvement needed. The ladies gave above 100% .
08/12/2022	Get rid of the masks.
08/12/2022	Nothing.
08/12/2022	None very excellent service
08/12/2022	Easier to get appointments with GP
08/12/2022	Nothing very efficient.
08/12/2022	Nothing. It was excellent. On time and friendly.
08/12/2022	Nothing, it was fast efficient and friendly.
08/12/2022	Service cannot be bettered in present difficult conditions – thank you
12/12/2022	Nothing all good from booking to receiving reminders appointment was on time all good for me. Thank you
12/12/2022	Nothing at all good care pleasant no complaints
12/12/2022	No need to improve thank you
13/12/2022	Nothing as everyone is so nice.
13/12/2022	Your service and kindness over 40 years is excellent. Congratulations.. Particularly the service from Dr Every.
13/12/2022	I can’t fault anything. Excellent treatment. Thanks
13/12/2022	Had a blood test all went well
13/12/2022	The ongoing diabetic review process works well, especially the services organised / provided by the Orchid House Team, which provides excellent all round care. Thank You All The eye screening process could perhaps be done a little more often?
13/12/2022	To be offered more appointments face to face with a doctor
13/12/2022	Good as is!
13/12/2022	I can’t see improvement required. You all are doing brilliant work. Thank you for your consistent care.
14/12/2022	Nothing.
14/12/2022	Nothing
14/12/2022	None
14/12/2022	On this occasion nothing to change
14/12/2022	The doctor phoned consultant to get face to face appointment rather than leaving it to me.
15/12/2022	None
15/12/2022	No change
15/12/2022	Nothing – it was perfect.
15/12/2022	Excellent as it is in my opinion
15/12/2022	Nothing
15/12/2022	Change nothing at all
15/12/2022	Can not change anything, all good
15/12/2022	The cupboard is a bit tight for elderly patients to have a blood test
16/12/2022	GP was not interested in someone seeing my 97 year old mother who in the last two days has been quite unwell and limited mobility which is very unusual for her. ie someone visiting her at home.Pretty shocking
16/12/2022	No everything spot on
16/12/2022	Difficult to change something which works well
16/12/2022	Nothing. My appointment was on time and my blood test and blood pressure were done with efficiency by a lovely nurse.
16/12/2022	It?s working well so no need to fix it ????
19/12/2022	None that I can think of
20/12/2022	Very good as it is
20/12/2022	I would not change anything.
20/12/2022	Nothing
20/12/2022	Having a blood test before speaking to the diabetic nurse.
20/12/2022	Nothing. Receptionist was helpful and Dr Grana was wonderful as always.
21/12/2022	Nothing to improve
22/12/2022	N/A, everything was spot on, no hold ups, pleasant staff and friendly nurse carrying out treatment.
22/12/2022	Very good
22/12/2022	My blood test was performed very efficiently and the phlebotomy even called a nurse to look at a lump on my back I was concerned about.
23/12/2022	Vg service nothing to change , Happy Christmas xxx
23/12/2022	No
23/12/2022	Nothing was seen promptly nurse was professional and friendly. Can’t fault anything
23/12/2022	None
29/12/2022	Amazing as always
29/12/2022	I?ve been very happy about the care and help I?ve been given over the past 3 months.
29/12/2022	Nothing
29/12/2022	Nothing, it was very professional and efficient. Thank you.
29/12/2022	I was unable to see the results on the NHS app late on Friday evening (30/12), so I am unaware of the results which I was told would be available the following day.
29/12/2022	Nothing
30/12/2022	My experience today was very good. I did have an appointment yesterday which I thought was at 5:30 and then received a call from the surgery saying it was at 6:30. When I arrived for my appointment I was told I was late and it was at 5:30

NOVEMBER – 2022

01/11/2022	Maybe get back to pre-pandemic status? I don’t know; guess you all do your best.
01/11/2022	I think it was just right. If fact I enjoy my visit to orchid house because it is a pleasant place to come and sort out health issues. Well done.
01/11/2022	Just wonderful. Lovely, helpful receptionist. First class treatment from Denise, my blood taken so professionally and successfully, too. Her kindness and lovely attitude made my visit today totally memorable. Thank you.
02/11/2022	Nothing
02/11/2022	All good thankyou
02/11/2022	Very impressed with the care I received
02/11/2022	To be able to see dotors in person not over phone
02/11/2022	Lovely staff very efficient thank you ?
02/11/2022	At present I can’t think of anything
03/11/2022	Wouldn?t change anything the staff are friendly and efficient.
03/11/2022	Arrived 3 minutes late so my appointment was cancelled! This was just to have bloods taken. If there was another person after my appointment they could have been seen and I could have gone after them. Often we wait 15 minutes after our slot to be see
03/11/2022	Nothing
03/11/2022	It was all fine.
03/11/2022	More training as bloods was a disaster
03/11/2022	No changes needed
03/11/2022	Nothing all great
03/11/2022	Appointment management on the NHS app.
03/11/2022	Treatment and care was excellent
04/11/2022	Nothing great service as normal
04/11/2022	Nice to speak with a doctor occasionally
04/11/2022	It was first class, don?t change anything.
04/11/2022	Everything is perfect
04/11/2022	Nothing
07/11/2022	Very nice staff. Could do with a little music in the waiting room.
07/11/2022	Nothing, all good
08/11/2022	I’m sure you cannot .
08/11/2022	Cakes no improvement needed
09/11/2022	Nothing completely satisfied
09/11/2022	No change necessary
09/11/2022	Every thing was fine
09/11/2022	Nothing
09/11/2022	Really don?t think you can improve my experience very happy with everything
09/11/2022	No change, completely satisfied. Thankyou
10/11/2022	Better communication
10/11/2022	Nothing
10/11/2022	Taxi didn’t arrive to collect me until past appt time. Had to rearrange
10/11/2022	I have no completes whatsoever. However l would like to complement josie who take my blood tests for her total care and attention
10/11/2022	To be able to get a doctors appointment quicker
10/11/2022	I think all of you who work there do a fantastic job having to deal with at times difficult patient?s.So I will just like to say Thanks to all of you. Regards.
10/11/2022	Nothing. All the staff were friendly and very helpful.
10/11/2022	Just a routine blood test. Carried out in a friendly and efficient way. No improvement needed.
10/11/2022	Nothing. It was perfect!
10/11/2022	There?s is not a thing I would change. All the staff were friendly and helpful thank you
11/11/2022	Nothing, everything was fine.
11/11/2022	Nothing to change, excellent service.
11/11/2022	Better and easier accessibility to GP?s as we had prior to Covid.
14/11/2022	Make people wear mask ?
14/11/2022	My appointment was quick and professional
15/11/2022	My treatment was very good. But it would be nice to be able to have more face to face than just over the phone
15/11/2022	I cannot find anything
15/11/2022	You could not improve on this in any way. Went straight in saw Doctor who was efficient and very caring. Overall excellent care you not wish for better.very happy with everything.
15/11/2022	Nothing. I don’t mind a short wait as someone else may need more time.
15/11/2022	Nothing it?s all good
15/11/2022	Excellent treatment no changes to be made
15/11/2022	Reply in a timely manner, answer the question, give a solution not a story , and property record patients concern
15/11/2022	N/A
16/11/2022	To be contacted by the surgery when I next need a blood test rather than me having to make the appointment myself.
16/11/2022	Information on results of blood tests would be helpful.
16/11/2022	To be able to request to see a doctor in the first instant rather than the present system of a telephone diagnosis.
16/11/2022	Telling what my cholesterol levels actually are would be useful
17/11/2022	Nothing. Service was excellent.
17/11/2022	Nothing needs to change.
17/11/2022	The lady on the phone when booking the app could have been nicer but I appreciate they are busy and probably get a lot of abuse but this isn?t from me and it always seems to be the same lady (older)
17/11/2022	You can’t change perfect
17/11/2022	Why not share information with hospital . I had blood tests and weight measurement 2 weeks ago at bmth hospital . I thought they would share results. With nhs under pressure it seems sensible to cut down on unnecessary tests
17/11/2022	I had a blood test requested by my doctor, I was in and out in no time. It would save time, money (car park) and appointment times if I could get the hospital blood tests done at my surgery where I can walk to so don’t use the car to get there.
18/11/2022	It was perfect
18/11/2022	Nothing needs doing
18/11/2022	Happy as is.
18/11/2022	Nothing
21/11/2022	All ok
21/11/2022	Excellent treatment and a very warm welcome. Thank you
21/11/2022	I can?t think of anything that needs improving.
21/11/2022	Nothing at all
22/11/2022	Can’t think of anything.
22/11/2022	nothing.
22/11/2022	None I am very pleased with my experience
23/11/2022	Nothing it was just perfect.
23/11/2022	Excellent service
23/11/2022	There is nothing I would change everybody was polite, kind and helpful, and I felt well looked after thank you to all the staff best wishes,
24/11/2022	We saw Dr Preethi Balachandran who could not have been more helpful. The doctor prescribed painkillers which has greatly helped my husbands ongoing pain problem, she also sorted out help for his mobility problems and we came out feeling more positive.
24/11/2022	Nothing
24/11/2022	More orchids on the waiting area
24/11/2022	There is nothing that I would change
24/11/2022	I was happy with the service as it was.
24/11/2022	The care and treatment is excellent would,nt change anything
24/11/2022	Nothing
24/11/2022	Music ?
24/11/2022	Nothing
24/11/2022	All depts to liaise on medical treatments
24/11/2022	Nothing
24/11/2022	Nothing, Denise was very thorough, professional and friendly in a perfect combination. Thank you for the service.
25/11/2022	Nothing at all. Thank you for the excellent service recieved by the staff at Orchid House.
25/11/2022	I wouldn?t change anything. The service I received was excellent, both by the Doctor and the Receptionist.
25/11/2022	Nothing
25/11/2022	Keep reception clear so that patients can see the screen for signing in.
25/11/2022	I wouldn’t change anything. It was all excellent from my point of view
28/11/2022	Nothing, very happy with everything
28/11/2022	Nothing
28/11/2022	Easier access to the doctors. Too long waiting for someone to answer the phone.
28/11/2022	I was seen on time for a blood test, the nurse was Friendly and efficient, all making for a good experience.
29/11/2022	Nothing! The lady was lovely, she took my bloods in record time and with no pain. Amazing! Thank you it?s a great surgery!
29/11/2022	Nurse was great BUT most patients NOT wearing masks Please could we have a LARGE sign on the front door perhaps saying NO MASK NO APPOINTMENT MANY THANKS for all your hard work all of you Nigel
29/11/2022	Give nurses proper training for doing blood tests. I have never had such a bad experience and she even managed to collapse my vein.
29/11/2022	Nothing!
29/11/2022	Easier to get appts
30/11/2022	All good
30/11/2022	Very good as always.
30/11/2022	Nothing
30/11/2022	Nothing wrong! Very prompt and efficient!
30/11/2022	I don’t think there is anything to change. All good.
30/11/2022	First class service, went in before time so all good
30/11/2022	It would be nice to have more appointments available
30/11/2022	Nothing

OCTOBER – 2022

01/10/2022	Nothing. Quick and efficient
01/10/2022	None
01/10/2022	It?s was so organised. No sooner had we walked through the entrance and the flu jab was done. Thank you.
01/10/2022	Perfect
01/10/2022	Nothing
01/10/2022	A cup of coffee and a croissant would be nice! No improvement needed in my view.
01/10/2022	Nothing, really well organised
01/10/2022	Nothing
01/10/2022	Nothing
01/10/2022	Sweetie after jab
01/10/2022	No need to change anything 10 out 10 for service
01/10/2022	Nothing
01/10/2022	There is nothing more any of you could do to improve. Reception was welcoming, the injection was the most painless I have experience in my entire 77years and we have had a few of those recently. Well done Orchid House.
01/10/2022	You are perfect as you are
01/10/2022	Everything was fine.
01/10/2022	None
01/10/2022	No need to change a thing
01/10/2022	Nothing comes to mind
01/10/2022	Change nothing, excellent Surgery!
01/10/2022	Everything was perfect.
01/10/2022	Nothing
01/10/2022	Nothing
01/10/2022	Nothing
01/10/2022	No improvement went straight in today. Everybody very friendly.
01/10/2022	Nothing. It was fast and the staff were very nice ,pleasant,and jolly.
01/10/2022	Nothing necessary-pleasant and efficient. Thank you.
01/10/2022	Your messages don?t have an easy way to reply and leave the recipient unsure if a reply is necessary
01/10/2022	I got confused trying to exit correctly
01/10/2022	Excellent service today so no improvements needed
01/10/2022	Norhing
01/10/2022	No, it was very well run.
01/10/2022	No comment; flu injection was administered in usual extremely efficient manner. Experience was excellent but unfortunately only able to rate it ?very good?.
01/10/2022	Nothing
01/10/2022	Nothing
01/10/2022	Cup of tea and biscuits would be nice
01/10/2022	Nothing
01/10/2022		It was fine
01/10/2022	Nothing to change.
01/10/2022	No changes
01/10/2022	I was happy with how it was.
01/10/2022	having the flu jab today was very efficient, well run quick and easy? well done orchid house docs, one of the best surgeries I have been with
01/10/2022	No changes necessary.
01/10/2022	All good
01/10/2022	None
01/10/2022	All in all very good. Everyone was so helpful. Thank you.
01/10/2022	I find the friendliness and seevice in our surgery to be excellent
01/10/2022	Nothing
01/10/2022	Nothing.
01/10/2022	Efficient & easy with open to Nurses & Doctors in timely fashion when the patient needs to be seen.
01/10/2022	Nothing on this occasion
01/10/2022	No. I gave a 1 – what more do you want? I have a sick husband and am too tired to answer .
01/10/2022	Nothing
01/10/2022	Please don?t change anything the quality of service and attention is excellent. Regards.
01/10/2022	All was fine, polite and very efficient. Many thanks.
01/10/2022	No change required
01/10/2022	All excellent
01/10/2022	It could not have been better. So well organised. Thank you.
01/10/2022	Nothing a first class service
01/10/2022	It was very good but better car parking for disabled patients on days like this
01/10/2022	I would like to commend how efficient and organised the whole experience of having the flu jab was. From booking, reminding us by text and the quick and efficient way we were dealt with. It couldn?t have been done better. We?ll done!
01/10/2022	Nothing, it was perfect. It was very slick and professional. If it ain?t broke, don?t fix it!!
01/10/2022	Nothing
01/10/2022	More face to face appointment s. Thanks for all you do.
01/10/2022	No change, all was ok thank you.
01/10/2022	It would be nice to get back to face to face appointments
01/10/2022	Very well organized so met my criteria.
01/10/2022	N a
01/10/2022	Great experience I don?t think you could better it thanks.
01/10/2022	Nothing
01/10/2022	Nothing. It was all first class. Thank you.
01/10/2022	No, it was perfect
01/10/2022	Nothing it was brilliantly organised
01/10/2022	Can?t think of anything!
01/10/2022	Nothing to change
01/10/2022	All good thanks
01/10/2022	A nice cup of tea and a biscuit would have gone down really well Only joking More than satisfied with the experience
01/10/2022	Not possible. Went like clockwork
01/10/2022	Fine as it was.
01/10/2022	As for my husband no
01/10/2022	Nothing- excellent as usual.
01/10/2022	Nothing. It was smooth, efficient, quick, painless, friendly. Almost a pleasure!
01/10/2022	None that effects us
01/10/2022	Nothing worked brilliantly
01/10/2022	Easier access to appointment system!
01/10/2022	Getting Dr appointments to see in person
01/10/2022	Nothing.
01/10/2022	Very efficient
01/10/2022	Be able to see a Dr without having to speak to one first, also be able to book are own appointments.
01/10/2022	There is nothing I would change at all everyone was very polite and helpful you even provided masks which I was very grateful as I Forgot all about it it took on all in all about two minutes can?t complain about that excellent care
01/10/2022	All excellent and friendly
01/10/2022	All very good
01/10/2022	Change nothing
01/10/2022	Thanks. No change, keep it up.
01/10/2022	Nothing
01/10/2022	None needed
01/10/2022	Nothing
01/10/2022	None whatsoever. Like a military operation. Very well done.
01/10/2022	Nothing in this occasion
01/10/2022	Nothing. The route was short and service efficient
01/10/2022	Nothing
01/10/2022	Nothing. It was so well organised, I can?t think of anything to improve the experience.
01/10/2022	I wouldn’t change anything. It was a good efficient service and everyone was very nice Thank you.
01/10/2022	Nothing today.all good
01/10/2022	Please no change. Just perfect
01/10/2022	The staff always very friendly
01/10/2022	Please no changes just perfect
01/10/2022	Always excellent
01/10/2022	Went very quickly as soon as we were in we were out very quickly very pleased
01/10/2022	Couldn’t straight in and out good
01/10/2022	Nothing
01/10/2022	Always polite, kind and helpful.
01/10/2022	Always kind and helpful.Thankyou.
01/10/2022	First Class !! Thank you.
01/10/2022	N/A
01/10/2022	To get ride of masks so you understand what is being said to you and you don?t feel a fool when you have keep asking for a question to be repeated
01/10/2022	It was very good.
01/10/2022	Nothing the care and treatment is appropriate
01/10/2022	N/A
01/10/2022	Excellent – nothing to recommend for improvement
01/10/2022	Cannot not think of anything – all panned out really well. Minimal queueing, no fuss no complaints x
01/10/2022	Nothing
01/10/2022	Nothing. As usual a very well organised flawless vaccination programme.
01/10/2022	Nothing specific
01/10/2022	Nothing
01/10/2022	No change
01/10/2022	Would not change anything.
01/10/2022	As usual the whole procedure went very well. Thanks to all the staff involved.????
01/10/2022	Excellent organisation – could not be bettered. Thank you!
01/10/2022	Nothing to change
01/10/2022	Think your service was very good thank you very much .
01/10/2022	None
01/10/2022	No, perfectly happy
01/10/2022	No change needed
01/10/2022	Very well organised thank you
01/10/2022	All ok so no change
01/10/2022	Not really it was just the flu injection
01/10/2022	Nothing
01/10/2022	I was most impressed with the way the annual flu injections was run no queuing this year Thank you to all the staff
01/10/2022	No need to change the system in place for vaccinations this morning. It was excellent.
01/10/2022	Flue jab comments only, excellently managed.
01/10/2022	Nothing to improve
01/10/2022	Everyone is very polite and helpful but sometimes making an appointment can be a little difficult. This is in no way a criticism of the surgery staff, it is just the way that the N,H.S. Is overstretched at the moment.
01/10/2022	None
01/10/2022	Nothing
01/10/2022	No suggestions because experience was first class.
01/10/2022	No need to change very efficient and well organised flu vaccination clinic thank you
01/10/2022	Nothing at all … very professional..caring service ..Excellent .Thank you
01/10/2022	All seemed to go very smoothly, no need to change anything
01/10/2022	Nothing flu clinic well run
01/10/2022	I can?t think of anything you could change
01/10/2022	None
01/10/2022	Nothing
01/10/2022	Nothing to change, very satisfactory.
01/10/2022	Good for purpose! Would be nice to get back to face to face as normal!
01/10/2022	There?s nothing I would change. The staff and system in place was superb thank you
01/10/2022	Nothing
01/10/2022	Nil
01/10/2022	Nothing
01/10/2022	Couldn?t be improved
01/10/2022	None required.
01/10/2022	Everything was perfect today. In and out. Very good
01/10/2022	Nothing
01/10/2022	Nothing to change. We appreciated being identified as having mobility issues & asked to join the shortest queue & shortest exit. Thank you.
01/10/2022	Mine and my husband?s experience was excellent! Friendly helpful staff. Very quick and very professional! Thank you !
01/10/2022	Very good & efficient service
01/10/2022	Nothing , ran like clockwork for our Flu Jabs, very well organised. Well done Orchid House Surgery.
01/10/2022	Try not to make it a conveyer belt experience others than that great surgery.
01/10/2022	All is fine thankyou
01/10/2022	All fine thank you
01/10/2022	No change needed as far as I was concerned
01/10/2022	They do what they need to do well.
01/10/2022	Nothing
01/10/2022	Nothing everything was excellent. Thank you!
01/10/2022	Quick and efficient management of lots of people. Staff friendly whilst working with speed to deal with lots of people. Still had time to listen to and answer queries.
01/10/2022	I can’t fault anything
01/10/2022	No change needed. Very good.
01/10/2022	More face to face available appointments, rather than telephone consultations.
01/10/2022	I didn’t really want to wear a mask
01/10/2022	Quick smooth service. Though I have had a hard swollen itching red lump around 7 cm diameter where the flu jab was injected. Hopefully it will go soon….
01/10/2022	I would not change anything, the procedure went very smoothly.
01/10/2022	No change
01/10/2022	Nothing needs changing, the organisation of the arrangements were as good as usual.
01/10/2022	Nothing
01/10/2022	No change needed.
01/10/2022	All ok
01/10/2022	Nothing first class good friendly ? service thanks for what a do
01/10/2022	Nothing
01/10/2022	To make it easier to spend more face to face time with my doctor
01/10/2022	I am satisfied with all the appointments and service I have received.
01/10/2022	My experience was excellent.
01/10/2022	Cannot change perfection. Excellent efficient service.
01/10/2022	I cannot think of anything at this time. Service very good. Thank you.
01/10/2022	More Doctors.
01/10/2022	Would prefer to see doctor face to face
01/10/2022	Quicker Appointments
01/10/2022	I can’t think of anything that I would want to change.
01/10/2022	None
01/10/2022	To see a Doctor face to face.
01/10/2022	Wouldn’t change anything!
01/10/2022	No need to change anything Was treated with friendly response and care.
01/10/2022	Nothing
01/10/2022	No changes
01/10/2022	One of the best things that the Surgery could do, is making Telephone Appointment to a set time. So that you have an idea when the Doctor is about to Phone you. Then you would not be caught-up, in middle of other matters.
01/10/2022	Nothing ~ it was perfect. I artived early but was in and out in 2 minutes. Everyone was very helpful and friendly. Thank you for all you do.
01/10/2022	very well organised, no change
01/10/2022	Can?t think of anything Good advice and very efficient service given
01/10/2022	Nothing, my experience was excellent
01/10/2022	Very good and helpful with the problem I had the receptionist was attentive and caring.
04/10/2022	Not waiting so long for an appointment
05/10/2022	Nothing , all good ?
05/10/2022	Go back to the old booking system
06/10/2022	Nothing
06/10/2022	I?d like to be able to access my notes online. I think it can be done through an app so I will phone the surgery to enquire.
06/10/2022	Nothing
06/10/2022	Can’t see anything that needs to be changed. I was in and out very quickly and the service provided was brilliant.
06/10/2022	Nothing.
07/10/2022	Nothing
10/10/2022	Can’t think of anything
10/10/2022	Nothing every thing was great
11/10/2022	Nothing thankyou
13/10/2022	I have always been very satisfied with the care and treatment given to me.
14/10/2022	No changes Very professional & on time
14/10/2022	Best surgery I?ve ever been to, I wouldn?t change anything it?s nice to see and talk to people who care
14/10/2022	Fix the self-check in screen so that we don’t have to queue up to say we’re there for our appointment ?
17/10/2022	Nothing needs changing. It is perfect
19/10/2022	More face to face appointments with the doctor
20/10/2022	All good no change needed
20/10/2022	I wouldn?t change anything
20/10/2022	Nothing to change currently, everything works just fine thank you!
20/10/2022	Masks at the main entrance,as I forgot mine.I was given one once I’d walked through to the nurse though.
20/10/2022	I was 7 minutes late for my appointment due to traffic delays in the locality and was told it would have to be rearranged. There is a new policy if you are 5 minutes late the nurses can automatically cancel your appointment. This is wholly inflexible
20/10/2022	I wouldn?t change anything. Josie did my blood test for me and she was lovely.
20/10/2022	No change needed
21/10/2022	Weekend Service and easier phone in.
21/10/2022	Everything was fine. Josie as always very efficient.
24/10/2022	Very good experience
24/10/2022	Fed up with masks.
26/10/2022	I hope I will get a follow answer. Even if everything is ok. To leave without knowing the result makes uncertainty worrying so just a quick text or call would be good.
26/10/2022	None
26/10/2022	Nothing all good at orchid house surgery
26/10/2022	Nothing x
26/10/2022	In my opinion no changes are needed
27/10/2022	None
27/10/2022	No changes as the nurses dealing with my rubbish veins and 3 lots of paperwork today, ( 27/10 @ 14.30) were brilliant and so kind as always 🙂
27/10/2022	Everything was fine. We’ll done
27/10/2022	Not really possible , but while appreciating the huge backlog , shorter waiting times could benefit not only patients but staff.
31/10/2022	None
31/10/2022	All good
31/10/2022	Since lockdown you?ve stopped on line appointments. It?s ridiculous. I spent 35 minute getting messages about my queue number before speaking to anybody I?m sorry but why continue to stop them. It?s my only complaint but I don?t understand this.

SEPTEMBER – 2022

01/09/2022

Very pleasant lady
called Josie . Very efficient too.

01/09/2022

At the moment, don?t change anything. I?ve only ever received excellent treatment.Many thanks to you all.

05/09/2022

My appointment was for 10.50, I was seen at 10.50. A very pleasant nurse who was successful getting blood, ( normally a problem). I was impressed.

05/09/2022

Nurse was friendly and efficient. Very kind.
There is nothing more she could have done to improve treatment.

05/09/2022

Nothing all was great.

06/09/2022

The experience could not be improved upon.from the receptionist who took my call in the morning to the nurse who dealt with me in the afternoon both were so helpful and approachable . Thank you.

08/09/2022

I don?t think you could do any more, the treatment I received was excellent.

09/09/2022

No , everting was good

12/09/2022

Nothing to change everything good made appointment had a reminder sent day before was seen on time.
Thank you

13/09/2022

Nothing to improve very satisfied

13/09/2022

Don’t change a thing!

14/09/2022

My treatment so far has been excellent

15/09/2022

I wouldn’t change anything. Staff from reception, secretaries to nurses and doctors absolutely superb. An inspiration.

15/09/2022

Have absolutely no complaints always had very positive experiences.

16/09/2022

All excellent as usual

20/09/2022

It was all as planned

21/09/2022

Generally happy with surgery so have no issues to report.

22/09/2022

Our treatment as always is first class

AUGUST – 2022

01/08/2022

All went well as far as I?m concerned, so no need to change anything.

02/08/2022

Nothing at all. Staff and Drs were brilliant.

02/08/2022

I really can?t think of anything after the the treatment I have been
given so far and the appointment arrangements for next week.

I think that this ?appointment arrangements in advance? may help.

04/08/2022

Everything ran very smoothly… much appreciated ?

05/08/2022

I was seen on time, the nurse was polite and professional, from my experience, no changes needed.

05/08/2022

Nothing – all excellent

15/08/2022

No need to change anything very happy with all .

18/08/2022

Nothing. It was up to your very high standard.

Thank you.

18/08/2022

Nothing about today’s visit. Went in quickly. Very nice nurse took my blood test. No bruising.

22/08/2022

Everything was perfect, the nurse was very kind and caring x

23/08/2022

The nurse was excellent. She was friendly and the blood test was painless ?

23/08/2022

My appt was on time – The nurse was very reassuring and efficient! No changes needed!

25/08/2022

Amazing service as always wish we could go back to a finger prick test for inr results but staff are fantastic- especially Josie

25/08/2022

Nothing. Was seen on time and all staff are very professional and nice. What more could you want?!

25/08/2022

Nothing

On time and exceptional service given by nurse. Thank you.

26/08/2022

Can’t think of anything to improve my experience.
Very quick, treated by very nice nurses.
All sorted ?

26/08/2022

Not to have to wait so long.

31/08/2022

No need to change any tbing

JULY – 2022

04/07/2022

All good

05/07/2022

I?m happy with how it is, Denise made me very relaxed before having my blood test thank you

05/07/2022

No .any thing is perfect..excellent..

06/07/2022

Excellent care always

07/07/2022

I would change nothing as your service is always first class and has been for the 25 years I have been a patient

Thankyou

14/07/2022

I can?t think of anything that I can improve my experience . All staff were great.

15/07/2022

Well served, considering constraints & pressures

18/07/2022

Nothing needs to change as far as I am concerned.

21/07/2022

There isn?t anything. I go in on time and the nurse was very polite and professional. You cannot do better than that.

21/07/2022

I was very happy to be seen so quickly and efficiently for what I went for. Thank you for the work you all do in these times of stress.

21/07/2022

I can’t think of any improvements . All very good with nurse , very polite.

22/07/2022

Happy with everthing 2day. Tina the receptionist is so kind & helpful & Josie who does my bloods very efficient. Thank you.

22/07/2022

Return to old repeat prescription format on computer

25/07/2022

Nothing needs to be changed. Everything went smoothly and efficiently.

25/07/2022

The staff were exemplary

28/07/2022

Nothing was there for a blood test.
Orchid House staff always found to be friendly and efficient,
Thank you

28/07/2022

Nothing at all.
The service I had was perfect
Thank you

29/07/2022

It was just a blood test, all v efficient & phlebotomist was v pleasant. On a practical note, clearer signage for new patients about where to wait might be good – turned out I was in the wrong waiting area & the nurse had to come and find me!

JUNE – 2022

01/06/2022	All OKas far as I?m concerned
01/06/2022	Prompt careful and efficient service
06/06/2022	Everyone was very helpful and I?m so grateful.
06/06/2022	Experience was A1 and nurse (Josie) who carried out blood test was very friendly and proficient.
06/06/2022	There is no need to lmprove your treatment as it is more than satisfactory
07/06/2022	Can’t think of anything else that could be done. Whole experience was simple and straightforward.
08/06/2022	I would change nothing the service you all provide is excellent
08/06/2022	Nothing to improve on
10/06/2022	No need to improve very happy thanks
10/06/2022	Who are you?
13/06/2022	Would prefer old system for appointments. Very happy with treatment you receive
14/06/2022	Nothing everything is very good
14/06/2022	Really everything went 100%Could not ask for better
15/06/2022	None it was good
17/06/2022	No, ran smoothly and very informative and helpful
17/06/2022	Nope it was very good and a great nurse with a big friendly smile!
22/06/2022	Under the circumstances still going on, think they are coping well.
23/06/2022	very satisfied with nurses both Josie & Denise always very pleasant

MAY – 2022

03/05/2022	Nothing at all.
05/05/2022	No change needed
10/05/2022	I was very happy with the kindness, gentleness I had today with the sister that dealt with my stitches in my knee.
12/05/2022	Appointment went very well. So no improvement needed
13/05/2022	Face to face talk when results are in.
13/05/2022	Please Make sure the sign in machine is working because that would help patients and the staff
13/05/2022	Nothing to improve, everyone is very helpful PLEASE THANK THEM ALL
16/05/2022	Nothing to change excellent service
17/05/2022	Nothing. I just had to wait past my appointment time, but I guess that’s bound to happen at times.
19/05/2022	Later appointments for blood tests so carer doesn?t have to take time off work.
24/05/2022	Just never 100% sure where to sit
25/05/2022	My experience today was very good, the staff were polite, helpful, and friendly you couldn’t ask for more from the staff you don’t need to change anything at all at this surgery. thanks
26/05/2022	Nothing to change, always helpful nurse, Denise, and very lovely lady on reception
26/05/2022	Everything was very good. It always is
26/05/2022	Less waiting times
30/05/2022	Actually, nothing! Josie and the Receptionist – my apologies for not recalling her name – were excellent and friendly; the procedure was done very efficiently and considerately, and everything was excellent, as usual. Thank you
30/05/2022	You could think about updating BP machine & capture readings electronically
31/05/2022	Fast, friendly and super sufficient. Lovely staff.

APRIL – 2022

01/04/2022

Really friendly staff, wouldn’t change anything

04/04/2022

Trying to keep to the appointment time, but i know this is very difficult.
I’m sorry that I took up more time than I should have today

05/04/2022

I wouldn’t change anything the nurses have been spectacular especially jess.

05/04/2022

Please ask receptionist to look at patient when speaking to them as not all disabilities are visible, I have a hearing problem and if someone looks down while they are speaking to me I have difficulty in deciphering what info they are giving me.

06/04/2022

Change nothing as the help and friendly staff were excellent.

06/04/2022

I certainly don’t have a problem with the overall experience, and I am very satisfied with the attention from the doctor and nurse I saw.

07/04/2022

I am happy with all the treatment I get from, receptionists, nurses and all the doctors so I don’t think I would change anything

07/04/2022

I haven’t got a good reason to change anything. I understand the difficulties doctors have at this time with Covid very definitely with us still. I have always been looked after really well. Doctors, nurses and reception staff are first class. Thanks.

11/04/2022

I would not change a thing the appointment and service were excellent. The nurse was efficient, friendly, extremely helpful and explained everything clearly.

14/04/2022

The surgery is excellent and could not suggest anything. Very friendly reception staff, nurses and doctors. I feel very fortunate to have such a brilliant practice. I really appreciate the hard work that you all have to do to give such a service.

19/04/2022

Less time on recorded messages before speaking to someone.

19/04/2022

I can’t think of anything, we are new to your practice & are very happy with the service we have received.

21/04/2022

Nothing regarding the appointment itself apart from the waiting time before there was availability for it. However I understand how stretched the service is?

22/04/2022

Had blood test. Josie as always was on time & I had my blood test done quickly & efficiently. Thank you for an excellent visit.

22/04/2022

2 visits this week GP and blood test. Both excellent, on time and both clinicians with good people skills, reception helpful and pleasant

28/04/2022

No change needed

29/04/2022

My care has been very good. I have no negative feedback

29/04/2022

Just slightly more privacy at the reception area so general public would not be able to overhear personal conversations.

MARCH – 2022

02/03/2022

Todays treatment was excellent. Thanks for enquiring.

02/03/2022

I saw Kirsty and she was so kind, gentle and patient.

03/03/2022

I think of any other way the service could be improved

03/03/2022

Tea and biscuits would be nice! No, everything was nice and friendly

03/03/2022

Nothing, it was on time and very friendly staff

04/03/2022

Nothing at all excellent nurse xx

04/03/2022

Nothing I was pleased your care

08/03/2022

Nothing, the nurse was lovely and carried out my smear test very gently

10/03/2022

Had Josie for blood test. She’s Always happy, cheerful and polite.

10/03/2022

Excellent as usual

10/03/2022

It was good, no need to change anything.

17/03/2022

Nurse was very friendly and efficient. Appointment was on time and very quick and easy.

18/03/2022

Everything was OK l was seen on time, nurse was very nice so no complaints. Thank you

18/03/2022

I was very happy with my treatment and appointment with Tracey, Practise Nurse

21/03/2022

Everything was so good
I was treated with respect and care
From Dr Grana nurses & reception Also happy retirement to Dr Davenport
Thank you all

28/03/2022

Brilliant, just the que at reception when people don’t have an appointment

30/03/2022

Kirsty asked how my general health was very pleasant and wished me a happy birthday for Friday.

31/03/2022

The care I received was excellent, the nursing staff are doing a Wonderful job.
It would be more beneficial and efficient to have computerised requests and itemisation rather than have to rely on the nurses to interpret doctors handwriting.

FEBUARY – 2022

01/02/2022

Satisfactory so don’t change anything

03/02/2022

To make sure that my prescription for methertraxate is issued when I put my repeat prescription in as countless times over the years I have had to chase it up.

03/02/2022

Not sure it could have been improved.

03/02/2022

All excellent

04/02/2022

Nothing, I cannot fault anyone at the practice. Very grateful its are Dr’s.

04/02/2022

The nurse was very helpful when my pushchair wouldn’t fit through the door. She was also very friendly while taking my blood.

07/02/2022

Nothing, very supportive and professional.

08/02/2022

Not been with this surgery for long but my experience so far has been very good. No complaints.

08/02/2022

You already improved

14/02/2022

The nurse tried 3 timed to find my cervix and it was painful.

17/02/2022

The surgery is excellent and all is well.

17/02/2022

Fine as it was

17/02/2022

Quick efficient and very friendly

18/02/2022

Nothing ..all very professional friendly service

18/02/2022

Nothing it was excellent as usual

22/02/2022

I wouldn’t change anything

24/02/2022

No improvement needed ??

24/02/2022

No change Really pleased with the treatment room staff.

24/02/2022

Quick response to blood results

25/02/2022

All good. Much improved customer service !!!

JANUARY – 2022

07/01/2022	Extremely likely	Never had any problems, happy with everything
10/01/2022	Extremely likely	More info about why I have to have a bloodtest would be nice…
10/01/2022	Extremely likely	I?m happy with all the care and treatment I receive. This care be with the receptionist, the treatment with the nurses and with the doctors. Thank you all so much
10/01/2022	Extremely likely	The only thing would be more feedback of results – not just ?no news is good news? But don?t want to fault find in these difficult times.
10/01/2022	Extremely likely	Nothing. Excellent as always.
10/01/2022	Extremely likely	Josie took bloods . . she?s always very friendly and I was seen on time, thank you!
10/01/2022	Extremely likely	The situation now makes it impossible to to be on time with appointments. Otherwise excellent! Thank you!
11/01/2022	Extremely likely	Staff lovely – made me feel very comfortable – first appointment.
10/01/2022	Extremely likely	Nothing it was great
13/01/2022	Extremely likely	Nothing needs to change
13/01/2022	Extremely likely	It was all very good
13/01/2022	Extremely likely	I can?t think of anything!
13/01/2022	Likely	Nothing
13/01/2022	Extremely likely	N/a
13/01/2022	Extremely likely	I would not change anything, service is perfect as it is.
13/01/2022	Extremely likely	I wouldn’t change anything.
13/01/2022	Extremely likely	Not having to wait as long for an appointment, having said that, assuming my need was not urgent, then a 7 day wait was OK.
14/01/2022	Extremely likely	The Pandemic has caused a lot of problems, but I know my surgery and staff are very helpful, so I am more than satisfied.
14/01/2022	Extremely likely	All good thank you
14/01/2022	Extremely likely	Make non attendees pay a fine so that others who appreciate the service you offer have more slots available
18/01/2022	Extremely likely	No real complaints at all very happy.
20/01/2022	Extremely likely	Nothing to suggest
20/01/2022	Extremely likely	The treatment was excellent
20/01/2022	Extremely likely	Today was fine. Appointment ahead of schedule
20/01/2022	Extremely likely	Nothing to change.
20/01/2022	Extremely likely	I wouldn’t change anything. The current set up seems to work very well
21/01/2022	Extremely likely	Happy the way it is
21/01/2022	Extremely likely	Nothing
21/01/2022	Extremely likely	Nothing to change. Blood test done by Josie. On time as always & efficiently done as always.
14/01/2022	Extremely likely	I have always found the care given to me has been very good.
26/01/2022	Extremely likely	Nothing, it was perfect
27/01/2022	Extremely likely	No improvement necessary
27/01/2022	Likely	Disappointed that info given to reception on Monday had not been passed to the administering nurse who nevertheless less sought info from internet and dealt with the matter most efficiently
27/01/2022	Extremely likely	No change necessary.
31/01/2022	Extremely likely	Everything was good thanks
31/01/2022	Extremely likely	Nothing much. Less of the message when you phone but everything was as it should be