St. Marys Road, Ferndown, BH22 9HB
Telephone: 01202 897000
The surgery is currently closed. Please call NHS 111 or visit our Opening Hours web page for more options on what do when we are closed.
Protect yourself from serious lung infection May Bank Holiday Opening Hours New wayfinding signage at Bournemouth Hospital March Activity Update Total Triage – our new and improved appointment booking system. Meningitis B Update: Information for our Patients A Look Back at Our Recent Carers Event Spring COVID-19 Booster Clinic information Our new Total Triage appointment system Our Website is Getting a Refresh! Archive News
About Us
On this page, you will find information about The Orchid House Surgery and how to find out more about the practice and the team that are here to look after your health and wellbeing.
Practice charter
We use a team approach to provide the best possible clinical care. Having respect for you, your family and carers at all times, we aim to respond to your needs and the needs of the local community.
- Learn more about our shared goals and service standards in our Practice Charter and Statement of Purpose.
Practice staff
We have a team of experienced doctors, nurses, and healthcare professionals committed to providing you with the highest standard of care and treatment.
In addition to your GP, you’re supported by a whole team of healthcare professionals who work together to help you stay well and get the right care when you need it.
While many people know about GPs, nurses, and healthcare assistants, there are also other experts who may be involved in your care.
Practice Area
We welcome new patients living in Ferndown, West Moors, West Parley, and the surrounding areas.
Our facilities
Your experience at the surgery matters to us. To help your appointment go as smoothly as possible, we’ve outlined what you and your carers can expect when visiting our practice. From arrival procedures to our commitment to your privacy, you can find all the essential information here to prepare for your visit.
GP training practice
We are an approved Training Practice for GP Specialist Trainee Doctors.
Our trainee doctors are guided and supported by Dr Yau, who is approved by the Wessex deanery as a GP Trainer.
The Wessex GP Education Department supports the recruitment and retention of doctors in general practice. It also plays an active role in many processes that support primary care, in particular, continuing professional development.
Clinical research
Orchid House Surgery has just been granted the authority to conduct research, which means that we can now carry out research that aims to benefit our patients. Our research team is not yet fully established as we are in the early stages of this programme.
- Read details about our programme, and its progress on our Clinical Research web page.
Armed Forces Veteran Friendly
We are an Armed Forces veteran-friendly accredited GP Practice, and take our commitment to the Armed Forces Covenant seriously, ensuring that no veteran is disadvantaged when accessing healthcare.
Friends and Family feedback
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test (FFT) gathers your feedback so we can continually review and improve our service to you.
GP earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The required disclosure for the financial year 2024/25 is shown below.
The average pay for GPs working in Orchid House Surgery in the last financial year was £87,370 before tax and National Insurance. This is for 2 full-time GPs, 3 part-time GPs, and 2 locum GPs who worked in the practice for more than six months.
However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgment about GP earnings, nor to make any comparison with any other practice.
Patient feedback
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.
- Visit our complaints and suggestions page to learn how to provide feedback about your experience with us.
Practice policies
- Find out more about our practice policies and how they affect you.
How we manage your information
At Orchid House Surgery, we take your privacy and the safety of your medical records very seriously. We follow strict UK data protection laws to ensure your information is kept secure and used only for your care.
Our history
- Learn more about how our practice came to be called “Orchid House” with this contribution from a PPG member.
Still have a question?
To help you find answers quickly, we have gathered our most Frequently Asked Questions in one place, covering everything from reception queries to recent patient feedback.
