Friends and Family Reviews and Feedback 2025

JANUARY 2026

Piechartjan26

02/01/2026	All good and didn’t have to wait for long. Also, pleased to see more Daylight into the surgery ?
02/01/2026	Orchid could message me twice a year to ask if my medication is right or needs changing
02/01/2026	Nothing. Excellent care as usual
02/01/2026	My appointment was on time and the experience was satisfactory and quick
02/01/2026	Appointment was quite short notice but worked well, very good service
05/01/2026	Brilliant
05/01/2026	Donna was brilliant
05/01/2026	No nothing it was allgood
05/01/2026	Very happy with Orchid Surgery.
05/01/2026	I don?t feel that there is no need to change my care or treatment. I feel confident and comfortable with my experience.Thank you.
05/01/2026	Self booking in was not working properly due to cold reseption and reseptionist was just as frosty. Just saying, she didn’t respond to well when i told her,..it told me to go to her..
05/01/2026	Nothing at all, Everyone so dvery helpful from reception to doctors . Nurses very helpful and nothing too much trouble
05/01/2026	All good…Thanks
05/01/2026	Very good
05/01/2026	There is nothing i can think of to improve things so just keep doing what your doing.
06/01/2026	I was very grateful the surgery managed to arrange our holiday jabs with such short notice. Many thanks
06/01/2026	Nothing needs changing the nurse was brilliant very reassuring and he put my mind at rest.
06/01/2026	I?m very happy with the service
06/01/2026	Have a better chance of getting a quick appointment.
06/01/2026	Nothing to change
06/01/2026	excellent nurse service
06/01/2026	Everything was fine as it is.
06/01/2026	No changes necessary
06/01/2026	All good
06/01/2026	Great visit
06/01/2026	I struggle with some aspects of the way the surgery works. Making appointments is difficult although I haven?t yet used the on line system which may make life easier, I wait to see with that one. Repeat prescriptions can be a real nightmare.
07/01/2026	Nothing to change ….on time very efficient and a lovely nurse…wellldone
07/01/2026	The standard of care at this surgery is excellent. I can’t think of anything at the moment. Thank you so much.
07/01/2026	Due to the fact that the bus was late and I was 2 minutes late for my appointment I was not allowed in. I can understand if I was 10 minutes late but 2 minutes no. Needless to say I’m not happy.
07/01/2026	Send mobile text message appointment reminders and stuff like this instead of having to log into the NHS website. Could miss the message if can’t log in at the time.
07/01/2026	Things are not easy at the moment waiting for possible life changing blood results so to have such nice safe is wonderful. Thank you
07/01/2026	Nothing at present. I think the treatment is excellent
08/01/2026	Everything was great
08/01/2026	Nothing to improve on all really good
08/01/2026	All good no problems Very pleasant nurse
08/01/2026	To be able to see a doctor face to face.
08/01/2026	I made an appointment for an ABPI,knowing that is done by a nurse,but the appointment was made to see a Dr?!!!!in a horrible weather,having difficulty to walk. I was not happy,and coming back again in the night with still very bad weather.
08/01/2026	A great service. Thank you everyone.
09/01/2026	Everything was perfect today. Seen by Sandy (nurse) on time for 2nd tetanus jab
09/01/2026	Nothing to change. All went very smoothly.
09/01/2026	None
09/01/2026	Only criticism today was the hand sanitiser was out of order!
09/01/2026	Always so well managed..excellent treatment.
09/01/2026	The lady who took my blood was friendly and very efficient. I didn’t feel a thing. Excellent service. Thanks
09/01/2026	Nothing. Very happy
09/01/2026	I was very happy with the service, the phlabotonist was excellent.
09/01/2026	Nothing to be changed.
12/01/2026	I am very satisfied with the service I get from Orchid House.
12/01/2026	The treatment I received was first class. After many visits, nothing has changed. ??
12/01/2026	Very pleased with my experience.
12/01/2026	Nothing to add as it was very straight forward
12/01/2026	All good at the moment
12/01/2026	No problems.
12/01/2026	Nothing.
12/01/2026	Excellent care given. No improvement necessary.
12/01/2026	Nothing. It is always excellent!
12/01/2026	In the difficult times we are experiencing, it must be very difficult to operate a service that is 100per cent satisfactory to all patients, but you come very close to it, well done.
12/01/2026	Can?t think of any improvement on yesterdays visit
12/01/2026	Main issue is being able to get an appointment in person if you need one
12/01/2026	It was a very positive experience
12/01/2026	Nothing I can think of. All very good, lovely caring and informative staff. Thanks.
13/01/2026	Nothing, perfect in all aspects. Great professionalism from the phlebotomist, Very quick and calming
13/01/2026	Very pleasant nurse
13/01/2026	During my life I have lived in London, Sheffield, Malton. Rochester and Ferndown. Ferndown Doctors have been , by far , the best.
14/01/2026	Fully satisfied
14/01/2026	Can?t think of anything to improve my experience. In on time nurse was lovely, friendly and caring.
14/01/2026	Very good empathetic treatment
14/01/2026	I?ve always received excellent care and treatment at Orchid House.
14/01/2026	Nothing I can think of at this moment – thanks for the great care and service
14/01/2026	Overall a good experience and the nurse was very pleasant and knowledgeable. The only thing that could be improved was the cholesterol machine which took several attempts to get a reading. Not the users fault ?
14/01/2026	A little more open communication would be good.
15/01/2026	Nothing. the reception to the nurses were fantastic as always
15/01/2026	All very good
15/01/2026	Seen on time by a friendly competent nurse, a good experience. Thank you.
15/01/2026	Coffee on arrival !
15/01/2026	If a person have a heart condition and cancer and needs a blood test 1week before that person go to hospital When phoning get told their no appointments ,why can’t you put a flags on the system to say it got to be done KO
15/01/2026	To be able to access health guidance via email through the surgery to avoid having to attend the surgery or take up a GP telephone or in person appointment.
16/01/2026	Nothing to change, I was barely waiting a few minutes. Nurse was friendly, took my blood carefully and painlessly and off I went. Very smooth appointment.
16/01/2026	All ways excellent
16/01/2026	Excellent service and kind professional phlebotomist
16/01/2026	Chairs have disappeared, difficult for 97 years old with no armrests to help one arise
16/01/2026	I found the experience very good and friendly. No improvements required
16/01/2026	Everything works just fine
16/01/2026	Care and response is always prompt. No issues. Please remain as you are. Thank you
16/01/2026	Have veins your staff are able to find mine are rather shy though your nurse was 1st class
19/01/2026	Nothing
19/01/2026	The check in computer was down,receptionist didn’t seem to know and was a little curt…but nurse was attentive and pleasant
20/01/2026	Had to wait over 20 minutes from appointment time
20/01/2026	Nothing
20/01/2026	Nothing
20/01/2026	All great thanks
20/01/2026	They phoned me at the arranged time today and after just 4 rings as I spoke they cut me off
20/01/2026	Nothing.
20/01/2026	Nothing
20/01/2026	As always try good service
20/01/2026	I loved being able to commute via email.
20/01/2026	Nothing it is very good
21/01/2026	OK
21/01/2026	Appointment ran according to schedule so cannot think of anything that would enhance my experience.
21/01/2026	Excellent service from Dr Martingale. Very much appreciated
21/01/2026	I was v happy with my 2 appointments thank you.
21/01/2026	Nothing needs changing.
21/01/2026	Problem with self service signing in
22/01/2026	Nothing was excellent.
22/01/2026	All fine
22/01/2026	Make it easier to speak or even leave a message for my GP. Receptionists seem unwilling to take messages.
22/01/2026	For today?s appointment everything was good.
22/01/2026	Everything was good
22/01/2026	Try to see patients at the appointment time.
22/01/2026	None that I can think of at the moment.
22/01/2026	Would not change my care or treatment very satisfied with the service
22/01/2026	None needed
22/01/2026	Accessing a doctor . Not easy . Either phone or walk up to the surgery before it opens . Would be easier if one could book an appointment in advance. Can only book on the day .
22/01/2026	There is nothing I would need to change. Thank you
22/01/2026	Appointment was good. Josie great although she wasn’t aware a needed BP as well as bloods. Fitted it in ok. Important for me as high cholesterol in family.
22/01/2026	Nothing
22/01/2026	I would like to book non urgent appointments inadavance, say 5 days
22/01/2026	Kind, caring staff and my appointment was at the time booked, great service, thank you
23/01/2026	Honestly the appointment was seamless, a really professional blood draw. Thank you
23/01/2026	Appointment time was late but head to head was very good
23/01/2026	Nothing
26/01/2026	Nothing excellent service.
26/01/2026	The ability to book online for nurse appointments like cervical screenings would be handy, so patients can immediately see which slots are available to fit around their cycle.
26/01/2026	Nothing had a brilliant vist the nurse was so lovely thank you so much
26/01/2026	Nothing good and prompt thanks but getting an appointment if one needs to see a gp isn?t
26/01/2026	Very efficient treatment
26/01/2026	Everything was perfect
26/01/2026	Apart from appointment being slightly late, which is normally out of your control, nothing. Jess was friendly and put me at ease, procedure went quickly with no issues, advised me of any issues that might happen and when and how to get results.
26/01/2026	Absolutely nothing
27/01/2026	Everything was good
27/01/2026	Very happy today
27/01/2026	Cannot think of anything to improve the surgery. Very happy with the service. Thank you
27/01/2026	I was given the wrong sample pot by the receptionist but this was sorted later when I saw the nurse the same morning for bloods. Both nurse and GP were friendly and thorough.
27/01/2026	I have no problem with your service
27/01/2026	Nothing
27/01/2026	This was the first time that this type of general health check appointment had been offered to me, so I didn?t know what to expect. The clinician was very friendly, clear and concise throughout the process.
27/01/2026	My Dr has my best interests at heart regarding my on going health issues and I would have no other Dr on my side
27/01/2026	Probably quicker follow-up with doctor. Maybe prebook time slots for potential follow-up and freeing these when not required back into 8:30 daily appointments. Would provide a better patient experience.
28/01/2026	Reception was rather unwelcoming.
28/01/2026	Everything was perfect. Than you
28/01/2026	Excellent on time
28/01/2026	I’m very happy with the treatment I received
28/01/2026	Nothing. You do what you do well.
28/01/2026	It was excellent. No changes needed.
28/01/2026	Worst experience in 25 years. Really painful time trying to take blood. Eventually nurse gave up,said I might be bruised for a week os so, then tried again in other arm. Never been a problem before

DECEMBER 2025

Piechartfordec

01/12/2025	All very good
01/12/2025	Nothing more the service is really good
01/12/2025	Everything was perfect. The nurse was very good chatting to my wife and I. Thanks again
01/12/2025	The nurse was amazing. I’m not a fan of needles or blood but she managed to make the experience a pleasant one.
02/12/2025	Be able to get appointments sooner
03/12/2025	Nothing.
03/12/2025	Would not change anything.
03/12/2025	Keep up the good work
03/12/2025	All perfectly good ?
03/12/2025	More available appointments for Mondays… I’m nit picking though as the service is always excellent and the staff very helpful. Thanks for all that you do.
03/12/2025	Yesterday perfect, but previous time I asked for woman doctor, was met by v young man shadowed by woman, and was unable to discuss what was important – men?s anatomy is not the same, their experience is quite different, I know, I?ve tried before
03/12/2025	Your service over 40 years is excellent
03/12/2025	Appointment was a little late
03/12/2025	I was extremely happy with the service I received from you and have absolutely no complaints.
04/12/2025	As always I was treated efficiently and with kindness. Many thanks.
04/12/2025	There wasn?t any thing the nurse could do she was great
04/12/2025	Make sure the appointment is necessary. The blood test had already been done
04/12/2025	Make the waiting room smell nicer.
05/12/2025	It was all fine and I was very happy with it all
05/12/2025	Very happy with service
08/12/2025	Nothing springs to mind.
08/12/2025	Protective plaster was taken off which covered hand wound and stitches removed leaving the area around the wound, sticky. I expected wound to be wiped clean before leaving surgery but told “you can now wash your hands “. This I did at home
08/12/2025	Nothing! My care and treatment is brilliant!
08/12/2025	Nothing required
09/12/2025	My care was exemplary
09/12/2025	I have a possible ulcer forming on my leg after walking into a dishwasher. The nurse was very thorough reassured me that it hasn?t broken and told me to phone again on Thursday. Should it start to erupt? Has also organised more dressings .for my leg
10/12/2025	Excellent service.
10/12/2025	Very friendly nurse who see me
11/12/2025	Nothing.
11/12/2025	I can?t think of anything you could do to improve my experience. 10 out of 10 very good. Thank you
11/12/2025	Nothing it was spot on could not impact on anything
11/12/2025	No problems at all with consultation.
12/12/2025	I love having the same person taking blood and BP. I know what to expect and always lovely to see a friend you know. Brilliant surgery and so active in people’s health. Thank you.
12/12/2025	No changes necessary
12/12/2025	Put a bp self checking machine like th one in Penny’s surgery
12/12/2025	Nothing
12/12/2025	All perfect
15/12/2025	Patients waiting unnecessarily whilst staff were having a chat and laugh. Delaying my appointment by 10 mins and keeping others waiting, then staff appeared saying ‘sorry to keep you waiting’ in a less than sincere manner. Everything else was good.
15/12/2025	Make it easier to contact gp
15/12/2025	The practice is always amazing!
15/12/2025	very lovely doctors, take the time to chat and be in interest of you your worries and concerns. Best surgery I?ve had, couldn?t fault it.
15/12/2025	N/a
16/12/2025	Excellent service by Sandie.
16/12/2025	I had a review on my Diabetes with a diabetic practitioner. He was excellent at going through all my results from my previous appointment, urine and blood test. Very clear and understanding. Didn’t feel there was any improving needed. Thank you
16/12/2025	All staff are great Merry Christmas to you all ?????
17/12/2025	Absolutely nothing,the surgery is 1st class in my opinion.
17/12/2025	Very happy
18/12/2025	I think the service & care provided is outstanding & im the envy of my friends to have this available on my doorstep Many have now opted for private GPs to see someone within a few weeks
18/12/2025	No change needed. I was called to my appointment quite soon after my arrival. The nurse was informative, kind, friendly and more importantly, gentle when changing the bandage.
18/12/2025	Nothing every thing was perfect
18/12/2025	Could not Improve on today?s treatment, it was first class?.
18/12/2025	No changes required.
18/12/2025	Friendly receptionist, professional nurse so excellent experience and nothing to add. Many thanks
19/12/2025	Communication between staff could be better, I was asked by doctor to book blood test , I tried but receptionist said nothing on system so couldn’t book. I recently saw nurse at surgery and was asked why I hadn’t had booked requested blood test yet.
19/12/2025	Send reminder one hour before appointment !!
19/12/2025	Be on time for appointment! We’re told if we’re late we have to rebook- but every time, my morning nurse appointment runs late by about 10 mins and never an apology.
19/12/2025	Try and be on time or apologise when late.
19/12/2025	I cannot fault my experience at the surgery
19/12/2025	No Changes, Thank You. Excellent Service !!
19/12/2025	Keep going as it is
22/12/2025	More staff pls. The staff you have are amazing. Thank you
22/12/2025	Nothing excellent quick service
23/12/2025	Staff are always good and attentive. Same as always. Reinstate on line appointments for blood test and INR. It would save us both wasted time on the phone. You?ll ignore this once again!
23/12/2025	Nothing really,I had a great experience
23/12/2025	It would be ideal to book appointments online (use to be able too before Covid) I am a shift worker and out the country 4-5 days per week with my job so find it difficult to get appointments and make appointments sitting on the phone to get through.
23/12/2025	Not a lot to be honest. Was a pleasant interaction.
24/12/2025	No . I have no reason to change anything at the surgery. They are willing to help and do the extra mile!!!
29/12/2025	My family & I, all think you do a marvellous job. We hear so much negativity regarding the NHS but we can only be grateful & thankful for all your care.
29/12/2025	Nothing
29/12/2025	Cannot fault anyone at the Surgery, always very polite and helpful
29/12/2025	I am a member of the PPG
29/12/2025	Nil
29/12/2025	I was completely satisfied and have no suggestions
30/12/2025	Get the checking in screen working
30/12/2025	No change all working fine at mo
30/12/2025	Nothing I was in and out for my blood test before my apt time. Quick and efficient and friendly nurse
30/12/2025	Good happy service
30/12/2025	A OK
30/12/2025	Excellent service, lovely nurse
30/12/2025	It was better than I expected so very happy.
30/12/2025	I have been with this Practice for 7 years now and would say that they are extremely good at fostering the Patient /Service relationship, and, in particular at organising the many group vaccination program demands today
30/12/2025	Nothing all good !
31/12/2025	It?s Fine as it is
31/12/2025	It couldn?t get better ?
31/12/2025	Treatment and care excellent
31/12/2025	On time and went smoothly
31/12/2025	I don?t believe there is anything I would change, from my own experience I have always been happy with the care and attention given to me, this compared to other conversations with family and friends in different regions says a lot about Orchid House
31/12/2025	When I attend appointments allocate me a patient number to call out, rather than my name.
31/12/2025	Nothing
31/12/2025	Easier availability of appointments
31/12/2025	All good

NOVEMBER 2025

Nov2025f&f

03/11/2025	Would prefer to see the same doctor
03/11/2025	Consistency in advice given so that people don?t waste time attending appointments that they don?t need After being advised by one nurse that I needed a course of vaccinations, I took today off only to find I do not need the vaccinations
04/11/2025	Can’t think of anything to improve
04/11/2025	Be able to see my own Dr & not have to wait WEEKS to do so.
05/11/2025	No change required.
06/11/2025	Nothing to change
06/11/2025	My experience today was excellent, so no improvement needed, nursing staff caring.
06/11/2025	Nothing I am very happy with the level of care provided
06/11/2025	Happy with treatment service and friendliness I always get from all staff
07/11/2025	The doctor and nurse are very positive and efficient!! As was the reception. Thanks
07/11/2025	Excellent experience..phlebotomist superb and very attentive as usual. Could anyone ask for more?
07/11/2025	There is nothing to improve. My treatment is perfect!! Thank you all so much.
07/11/2025	In brief, booked a blood test and BP check at the same time. Bloods that needed to be checked, information was incomplete on system. BP was unable to be tested as apparently it wasn’t booked??. and she was running late so unable to take it.
07/11/2025	My appointment was good but the instructions on my prescription from Dr Balachandrin were different from what the nurse told me. ?
10/11/2025	Super
10/11/2025	Wouldn?t change a thing. I had first class treatment.
10/11/2025	Environment was clean. Reception staff brilliant. Nurses great and clear with procedures and future results. What more could I ask for from my surgery? Always great.
10/11/2025	When seeing a GP it would be a great improvement if I could discuss more than one thing at a time. It would reduce the number of appointments I have to make.
10/11/2025	Nothing
10/11/2025	It was excellent service, allways is
11/11/2025	No suggestions
11/11/2025	I was seen on time. It was a very positive experience as everything was explained clearly in a very professional but friendly manner. I am so glad I booked into Orchid on moving house, thank you
11/11/2025	None
11/11/2025	The waiting area is odd and made me feel uncomfortable
11/11/2025	No BSL interpreter never turn up
11/11/2025	No changes come to mind. The vaccine injection was properly explained to me and fast and efficient, all good.
12/11/2025	Contact me directly instead my care home first please?
12/11/2025	Limited parking facilities for people with disabilities
12/11/2025	Nothing needs to change.
13/11/2025	Nothing excellent service
13/11/2025	The service you give to patients is excellent,the doctors, nurses, and office personnel are all friendly and helpful. A real pleasure attending the surgery.
13/11/2025	It couldn’t of gone any better thanks to the wonderful Josie.
13/11/2025	Nothing needs improvement. Appointments was on time. Nurse was friendly. The injection was done with care. Thank you
13/11/2025	No need to the change anything. The whole experience as lovely.
13/11/2025	On time, speedy, not painful and all with a cheery staff member
13/11/2025	Nothing
13/11/2025	No change needec
14/11/2025	Reminder texts having time of appointment in the body of the text
14/11/2025	Quite happy
14/11/2025	The appointment I was asked to arrange and attend was not necessary – sadly this not only wasted my time, but that of surgery time too
14/11/2025	Totally everything I expected, staff were courteous efficient and helpful, Good job!
14/11/2025	Staff very polite .
14/11/2025	Nothing needs changing.
17/11/2025	Welcomed and nice nurse.
17/11/2025	Just a busy Morning on Mondays!!
17/11/2025	Nothing
17/11/2025	When I arrived for my injection appointment today I was told that I was toooooo old to receive it!!!!
17/11/2025	The nurse was amazing very thorough patient and kind.
17/11/2025	Nothing! Everyone is amazing friendly and respectful.
17/11/2025	More availability to see a doctor
17/11/2025	Pay increases for all staff here!! Amazing surgery.
17/11/2025	I was more than happy with the treatment I recieved today.
18/11/2025	Very good.
18/11/2025	Running a little behind
18/11/2025	Nothing to change, completely satisfied
18/11/2025	Nothing to change
18/11/2025	More information re feedback ie blood tests. Or taking any other tests just to assure patients of the outcome whether positive or negative instead of not responding if ok , just to put patients mind at ease. Not left just worrying about outcome.
18/11/2025	No change
18/11/2025	The surgery has already kindly accommodated me as I’m currently unable to attend or go out due to my agoraphobic tendencies that occur at times.
18/11/2025	No change
19/11/2025	I wouldn’t change anything. Jess was lovely, made me feel really at ease, professional but with a lovely calm way about her.
19/11/2025	No, everything was satisfactory and explained the process well. Thank you
19/11/2025	Ability to book routine check up appointments online.
19/11/2025	No, it was perfect
20/11/2025	Nurse was lovely and took care to explain everything to me
20/11/2025	Very happy with the way I was looked after at my appointment today.
20/11/2025	My Care was brilliant. Nothing could make it any better
20/11/2025	Everything has always been great
20/11/2025	Please when app.reminders are sent to patients.via phone .please refrain from saying (@orchid house surgery…when it is a prearranged telephone appointment,,thank you
20/11/2025	Replace your text appointment reminders. So it actually say what type of appointment it is . So it’s not saying your appointment is at the surgery when in fact it is a telephone appointment. So saving me time phoning and waiting in a queue. P
21/11/2025	How nice it would be to be called in earlier instead of late for your appointment time ?
21/11/2025	There was and has been confusion over what blood test was needed This lead to the wrong test being carried out. Which I’m sure leads to time and money unnecessarily being spent.
21/11/2025	It was excellent. Completey satisfied thank you.
21/11/2025	Nothing all very happy with things especially all the staff so pleasant and concerned.
21/11/2025	No I wouldn?t change anything. Jess was excellent.
21/11/2025	No change required.
24/11/2025	The nurse was unable to advise further about my question relating to a ‘drifting’ of a data value toward the edge of the normal parameter. She said I would have to ask the doctor
24/11/2025	From my personal experience, you cannot better the level of service that I and my Wife receive from Orchid House Surgery. Excellent
24/11/2025	Very helpful and professional.
24/11/2025	Everything fine No problems
24/11/2025	I can?t think of anything.I am satisfied with all of my dealings with the surgery
24/11/2025	Nothing. No improvement needed.
24/11/2025	Nothing to add.
25/11/2025	Was the appointment really necessary, given that I have only just had a post treatment review with the Cardiology team at Bournemouth Hospital?
25/11/2025	Everything was fine.
25/11/2025	I wouldn?t want to change anything about my appointment and the care I received. I was called on time, I took everything that was asked in my letter. A very productive appointment. Thank you Orchid House Surgery
25/11/2025	Nothing
26/11/2025	Nothing so far
26/11/2025	Nothing to change
26/11/2025	No need to change Perfect experience ?
26/11/2025	Found your staff to be more than helpful. Very efficient. And very helpful, makes a nice change these days.
26/11/2025	My treatment was excellent, thank you.
27/11/2025	Al ok seen on time??
27/11/2025	Excellent service, thank you.
28/11/2025	No change needed.
28/11/2025	Nothing thank you. The young nurse I saw was very much on time and excellent.
28/11/2025	Blood test needs to record PSA test and cholesterol and B12 as my father was affected by pernicious anaemia

SEPTEMBER 2025

Piechartforsept2025

Dates	Response
01/09/2025	Very pleased with the procedure from the nurse reassured me. Thankyou
01/09/2025	Nothing to change, very professional and straightforward.
01/09/2025	They do what they need to do, well.
02/09/2025	Once again you?ll ignore me. Reinstate on line booking. Reduce your staff costs and my wasted time on the phone
02/09/2025	Nothing
03/09/2025	Take into consideration of patients circumstances, this morning not only upset my husband, but also myself. We were waiting to be logged as the machine would not my husband has dementia, Parkinson, incontinence, poor mobility, wheelchair user,
03/09/2025	Quite happy with the appointment, quick and efficient. Managing to get through to reception by phone, booking appointment easier, lately, appreciated.
03/09/2025	When using sign in machine please give real time the appointment is delayed not 2 minutes when it was over 12 minutes late as no apology was given
03/09/2025	All okay
03/09/2025	The nurse told me I need to lose weight because of my height and weight measurements and referred me to live well Dorset. But I?m 10% body fat.
03/09/2025	Allow more time either side of appointment as traffic,buses and weather can be a problem
04/09/2025	Nothing to add. Very professional,prompt service
04/09/2025	Easier access to Drs and other health practitioners. 8.30 scrambled is unhelpful and stressful.
04/09/2025	All very organised,and staff so friendly. They put you at ease straight away.
04/09/2025	Can not fault the care and helpfulness from the nurses.
04/09/2025	It was good no change necessary
04/09/2025	All ok
04/09/2025	It was perfect he was made to feel very relaxed. Thankyou
04/09/2025	Don?t change anything, always received exceptional treatment and care.
04/09/2025	I am very happy with everything at the Orchid house surgery, ltsallgood no need to change anything
04/09/2025	It all went well was give information I didn’t know Overall pleased
04/09/2025	I wouldn?t change anything about my appointment today. I was seen on time and treated with care and efficiency.
04/09/2025	I would not change any thing you cannot better perfection thankyou
04/09/2025	Very helpful and polite
04/09/2025	To have The Pin Prick Machine for INR tests. It would help to get more patients through quicker and give the nurse?s more time thank you.
04/09/2025	Nice staff all with good attitude
05/09/2025	It was absolutely fine.
05/09/2025	Everything from booking until I left the surgery was perfect, nothing to improve.
05/09/2025	Nothing comes to mind at all. Always very happy.
05/09/2025	Currently ‘treatment’ very good and timely
05/09/2025	Nothing
05/09/2025	Nothing more to add, service was punctual, the nurse explained why I was having the blood test.
05/09/2025	No change reqd
05/09/2025	Nothing to add
08/09/2025	No all good
08/09/2025	Being on time
08/09/2025	Nothing needs changing all went well and very helpfull
08/09/2025	None
08/09/2025	No change needed – we received great advice and treatment that was required
09/09/2025	Nurse was ‘hasty’, little time to communicate, especially with me with Dementia. Husband parking car, too late to attend appointment. Cannot remember most of what nurse said. Overall, not good. Need information.
09/09/2025	Nothing to improve
10/09/2025	Confusion with suppliers of medications going to the approved supplier which happens quite a lot .
10/09/2025	All good
10/09/2025	receptionist yesterday was so lovely and cheerful which is a first
10/09/2025	Having a few more health issues at the moment. The prompt appointments have made things easier for me.Really reassuring when speaking to others and the struggles with their own surgeries.
11/09/2025	It?s nice to have a chat, which we did. I think it?s all well and I?m a bit too old to join your practice as I did at Pool Hospital. Many thanks for all your hard work you do thank you.
11/09/2025	We were seen 40 mins early. Fantastic
11/09/2025	All very good, thank you
11/09/2025	Nothing
11/09/2025	None needed Very efficient and friendly Thankyou everyone
12/09/2025	Your doing great all of you but still waiting in hospital appointments requardingmy gastic band / weight loss injections what I’m getting concerned about as it’s taken over a year all more and still haven’t seen anyone about thus when I’m struggling
12/09/2025	Nothing to change
12/09/2025	No need to change anything.
12/09/2025	All was fine
12/09/2025	All Good.
12/09/2025	Excellent phlebotomist and I wouldn?t change a thing?
12/09/2025	Nothing today was brilliant
12/09/2025	Nurse was excellent
15/09/2025	I found both Dr Gleeson (John) and Nurse Samantha both very professional whilst being compassionate. I felt very safe with my infected abdominal wound with both parties and had my mind put at ease as I was very worried. No changes needed. TY.
16/09/2025	Nothing
17/09/2025	Less waiting time for ent
17/09/2025	Happy as it is now no changes
17/09/2025	Prompt professional service many thanks
17/09/2025	Nothing needs to be changed
17/09/2025	Nothing – everything from booking my appointment through to receiving my treatment was great
18/09/2025	Everything is just fine
18/09/2025	Absolutely nothing such a great team, very compassionate and friendly
18/09/2025	All good. Can’t think of anything to change!
18/09/2025	Nothing. I was very happy with my visit.
18/09/2025	Nothing needs changing, great service.
18/09/2025	Nothing needed , apt was on time and a delightful phlebotomist
18/09/2025	No improvement necessary
18/09/2025	Make it less difficult to make an appointment.
19/09/2025	I honestly can’t think of anything. An excellent service. Receptionists and Dr were friendly and helpful. Gold stars all round.
19/09/2025	Nothing, all good.
19/09/2025	All ok thank you
19/09/2025	Good service
19/09/2025	Nothing. Bang on time. Good explanation of reactions and details of vaccination. Very friendly nurse. Thank you
22/09/2025	Nothing.
23/09/2025	Appointments through the NHS app.
23/09/2025	Excellent, as always … thanks.
23/09/2025	I had a blood test, BP taken and weight check. It would be interesting to know what in particular the doctor is looking for in carrying out these regular tests.
23/09/2025	Nothing springs to mind
23/09/2025	Please be aware that the signing in screen at reception no longer works to my touch and has failed to sign me in for a second time now. It needs to be replaced or repaired. I will in future go to the desk to sign in. Thank you.
23/09/2025	Very satisfying
23/09/2025	Too hot in surgery as there is no ventilation , the doors to surgery should be left open to compensate .
23/09/2025	All very good. An excellent experience. Nothing to improve.
23/09/2025	This appt. Could have been carried out over the phone although it is always nice to see the diabetic nurse.
23/09/2025	Why would I change anything when everything and everyone was perfect. On time happy and kind. No problems at all ?
23/09/2025	Piped music Distraction on the tv screen
24/09/2025	More information about vaccines
24/09/2025	I do get the risk assessment about potential heart attack and strokes etc. Thank you for being proactive and the service. … at work medicals i recall they also do a ‘wee’ test to check for diabetes or whatever they check – maybe worth considering?
24/09/2025	Nothing it was perfect.
24/09/2025	More effective use of resources at point of delivery.
24/09/2025	Not at the moment ! ?
24/09/2025	Really not sure how it could be improved – you rang to arrange the appointment, everything was on time and I had some extra advice. Thank you all.
25/09/2025	No improvement needed. All very good.
25/09/2025	Every thing was fine as it is
25/09/2025	Have nothing negative or constructive to add
25/09/2025	Excellent care
25/09/2025	Maybe undertake a full blood screen whilst undertaking my by annual PSA test to capture any changes in liver, kidney, blood cholesterol etc
25/09/2025	Does not need changing it was perfect
25/09/2025	Lovely friendly nurse. Painless blood test! On time too thanks
25/09/2025	In to see nurse before time set and treated with respect ,a pleasant appointment
26/09/2025	I always find the receptionists and other staff helpful.
26/09/2025	Nothing
26/09/2025	More options for appointments. I work out the country and my son attends nursery 3 days per week trying to get an appointment that matches up was proving very difficult (we did get there in the end) but an option of being able to go pharmacy?
29/09/2025	It was fine.
29/09/2025	Don’t change anything all very good
29/09/2025	Nothing faultless service as always
30/09/2025	Very qualified professional staff at Orchid house surgery. Very impressed and very fortunate to be with them nothing is too much trouble thank you.
30/09/2025	Make it easier to get an appointment
30/09/2025	I have no suggestions as I was seen very promptly and received great service from the Practice nurse
01/10/2025	There was not a problem, so would not change anything.
01/10/2025	Thank you for your help after my surgery at Christchurch hospital
01/10/2025	Quite happy service always good

AUGUST 2025

Dates	Response
01/08/2025	The reception lights, the flickering is quite stressful especially for those who are affected by strobe lighting.
01/08/2025	Nothing i think the service is very good
01/08/2025	Very happy
01/08/2025	Nothing
01/08/2025	Nurse carried out blood tests in a kind, professional and pain free manner.
01/08/2025	No changes required, excellent service.
04/08/2025	Nothing to change , excellent treatment
04/08/2025	It was only my second appointment since rejoining Orchide House. Both appointments have run to time and the staff have been friendly and professional
04/08/2025	Nothing. It is a vastly better surgery than most of my work colleagues and they can not believe how it operates compared to theirs.
04/08/2025	I?d love to see better equipment for your nurses. Proper blood taking seats with pull down arms with arms rests.
04/08/2025	More appointments when needed
04/08/2025	All staff were lovely and professional, seen on time and my appointment went well. I couldn’t think of anything to improve during my visit today.
05/08/2025	The small blood test room is small and hot and lighting is intense, that doesn?t help if you struggle with them.
05/08/2025	Nothing needs changing, extremely happy than you.
05/08/2025	The phlebotomist was obviously a trainee and failed to get blood from me she had to call the experienced one. Who got blood straight away. But we all have to learn
05/08/2025	Make it easier to see a doctor.
05/08/2025	Be able to book online
05/08/2025	I didn?t think there is anything you could do to improve the care and thoughtfulness of your staff t they are all very kind and caring I just like to say a big thank you to all of them !! Mrs Jenny Channon ? x
05/08/2025	I think I could have done the appointment by a phone call
05/08/2025	Perfectly satisfied with my appointment times and treatment received.
05/08/2025	Experience was good
05/08/2025	All fine
06/08/2025	Excellent as always.
06/08/2025	More appointments available
06/08/2025	All good
06/08/2025	Nothing. Everything was perfect
06/08/2025	All went well and to time.
06/08/2025	Honestly nothing. The 2 nurses were very helpful and explained everything to my 13 year old. Appointment was on time and didn’t feel rushed. Receptionist had a lovely, gentle manner. Waiting area was clean and tidy.
06/08/2025	No
06/08/2025	My experience was good overall
07/08/2025	No changes needed
07/08/2025	Nothing, everything was good.
07/08/2025	Hi service in the treatment room is first class don’t think it needs improving .
08/08/2025	Jess was extremely kind and helpful.
08/08/2025	Perfect today on time.
08/08/2025	Perfect appointment
08/08/2025	Nothing at this time
08/08/2025	Nothing
11/08/2025	Excellent all round! No need to change anything.
11/08/2025	The Treatment is al
12/08/2025	Brilliant service. Always there when needed, whether it is over the phone or face to face. I can?t see how it could be improved. Well done ??
12/08/2025	I was looked after really well and cannot see where any changes are needed.
12/08/2025	I would like to be notified of the appointment- I found it on the app accidentally.
12/08/2025	All good
12/08/2025	I get very tired of being told you cannot make an appointment to see a dr closer than 10 days without having to ring at 8.30 in the morning only to find you are 28th in the queue I don?t bother seeing a dr anymore even though I have lymphoma and diab
13/08/2025	Nothing comes to mind.
13/08/2025	Nothing to change
13/08/2025	Very happy with service and nurse and doctor fantastic
13/08/2025	Excellent service,Sam phoned at the correct time, provided all the information that I required. Sam gave a positive general outlook on my health. Well satisfied
13/08/2025	My appointment was right on time and I was treated friendly and professionally. Excellent service, thank you.
13/08/2025	Very Good
14/08/2025	Nothing
14/08/2025	I waited 12 days to find out the results of an X-ray and even today when told no further action by the receptionist I still was not told what it was I had the problem with
14/08/2025	Nothing to add
14/08/2025	Everything was very good
14/08/2025	Easier to get appointments and blood tests. No problem with the staff I have a good relationship with them all and find them very helpful and kind. You probably need more staff too.
14/08/2025	Nothing, perfect!
14/08/2025	Not really lovely kind professional nurse who administered the injection.
15/08/2025	Can’t think of anything. Receptionists, Doctors, Nurses always professional and caring. I am always happy with my treatment. THANK YOU ALL.
15/08/2025	Very happy with service
18/08/2025	Nothing to change as far as I am concerned as the service and treatment made available to me if first class. Thanks to all the team.
18/08/2025	Very good
18/08/2025	Sam was lovely and caring .Thank you .
18/08/2025	Always interested in all updates and changes at Orchid House Surgery
18/08/2025	None required
19/08/2025	No need for change
19/08/2025	Nothing all very satisfactory
19/08/2025	The appointment was on time and various tests including blood samples being taken were all completed in just a few minutes, no complaints at all
19/08/2025	All good thanks
19/08/2025	Very efficient and professional.
19/08/2025	All was fine, went in on time, finished in no time. Thankyou.
19/08/2025	New to this Surgery N/A at this time ??
19/08/2025	Happy with the service and discussion at the appointment. Do not know what to suggest to improve
19/08/2025	For the appointment to be run on time?it would not be acceptable for me to be 20mins late so how come it ok to be left waiting for 20mins beyond appointment time? It was early morning so do not understand how this can happen and made me late
19/08/2025	My experience was great.
19/08/2025	Can’t think of anything you can do to improve. Always excellent service and friendly and helpful staff.
20/08/2025	Ability to always get to see your own Dr. Old people like to be seen by someone they know also knows them. We r not time wasters. Thank you.
20/08/2025	No need to change anything
20/08/2025	satisfied with my experience today thank you
20/08/2025	No change necessary
20/08/2025	Wouldn’t change anything. The service is excellent and I compliment all staff
20/08/2025	No changes please
20/08/2025	I am quite healthy so rarely need the services at the GP surgery I am not really sure how to get an appointment now and who would be the best person to see?
20/08/2025	No need.
21/08/2025	No complaints with the appointment. Getting the appointment in the first place can be a challenge.
21/08/2025	Went in for blood test earlier than my appointment time! Excellent service.
21/08/2025	The nurse was very friendly and professional
21/08/2025	Nothing. All was good
21/08/2025	The appointment for immunisations ran late, when I checked in on the screen it just said to sit down, so I wasn’t sure how long it would be and the baby was hungry. They didn’t have anywhere for me to breastfeed so I had to feed in the waiting room
21/08/2025	I can?t think of a thing which could be improved. I called at 8.30, got through after 7 minutes, had an appointment at 9.50. Dr Qureshi was very kind and thorough and I felt reassured after seeing him. I am really pleased with the service.
22/08/2025	Nothing to change. Touch-screen check-in worked and I was seen on time in a professional and welcoming manner. Excellent. Thanks
22/08/2025	Nothing. Excellent friendly and because I was early I was seen earlier too.
22/08/2025	How come cholesterol test missed off? Was slightly high last year.
22/08/2025	The nurse was extremely polite and professional
22/08/2025	Staff nurse was very professional and dealt with my concerns very carefully. At the surgery, everyone is like that, doesn?t matter which area, staff are always there to help. Thank you.
22/08/2025	Not able to join
26/08/2025	Everything from my experience is pretty good as it is.
26/08/2025	All good. Thank you!
26/08/2025	Very efficient and polite
26/08/2025	No improvement necessary, all done on time and the lady taking the blood test was extremely pleasant and professional. And no bruise!!
26/08/2025	Machines that ‘sometimes work or not’ ,according to health care provider,does not give you much confidence in the results of the test. Perhaps spending out on a new model that is working fully would be useful for user and recipient.
26/08/2025	More magazines in the waiting room please
26/08/2025	I could not fault the service today in any way. Well done!
26/08/2025	It was perfect as it was
27/08/2025	The nurse by the name of jess did my dressing, with a smile, friendly and very supportive. I have nothing but admiration for her
27/08/2025	Couldn’t fault the experience so nothing to add apart from a big thank you.
27/08/2025	I wouldn?t change anything!
27/08/2025	Offer health check every 3 years rather than every 5 but I understand its difficult with staffing etc. Very happy with the surgery and always find all the staff very helpful and caring. Thank you.
28/08/2025	Nothing. It all went well
28/08/2025	Nothing
28/08/2025	No suggestions- I was completely satisfied.
28/08/2025	Nurse extremely pleasant and efficient. Very pleased.
28/08/2025	The lady i had to do my blood was very perlight she has taken my blood before very good ?
28/08/2025	All good
28/08/2025	Nothing, I was well looked after
28/08/2025	N/A
29/08/2025	No change needed
29/08/2025	All great thanks
29/08/2025	Very quick and professional
29/08/2025	N/A Friendly, kind service received

JULY 2025

Dates	Response
01/07/2025	Biannual assessments. Detailed assessment results copy. Written advice/comments
01/07/2025	To reinstate wax removal treatment at the surgery as it is very expensive if anyone requires this treatment before their Audiology appointment.
01/07/2025	As always at The Orchid House Surgery, a pleasant and bright environment. Once logged and seated I only had to wait a couple of minutes before being called by as very pleasant staff member who put me at ease. Another good experience, thank you
01/07/2025	Can?t fault anything. Phlebotomist on time and very kind and quick
01/07/2025	Very helpful and understanding
01/07/2025	`1/2` Well you booked it in and on yr computer but no request form RBH s
02/07/2025	Very efficient and courteous?Many thanks
02/07/2025	I?m happy with the care I receive
02/07/2025	Cannot find anything I would change
02/07/2025	I have always been appreciative of the Doctors and staff at your practice. The only thing that may help patients is to see the same Doctor, if that was possible.
02/07/2025	Everything was fine
02/07/2025	Very happy was well taken care of
02/07/2025	It was on time and the staff were help
03/07/2025	Nothing, I had first class service this morning as usual.
03/07/2025	Excellent service for PSA blood test – thank you
03/07/2025	I Can?t think of one ,it was all good ,thank you ,
03/07/2025	Everything first class
03/07/2025	I have always had good service from the staff at the practice
03/07/2025	Nothing I would change
03/07/2025	Very very good
03/07/2025	There isn’t anything I can think of.
03/07/2025	Nothing at present.
04/07/2025	The one thing you could do is make waiting times shorter.
04/07/2025	Nothing to say, all ok at my end.
04/07/2025	Appointment was on time. The nurse was delightful, friendly but very efficient too.
04/07/2025	The experience was very good as it is
04/07/2025	Nothing all staff very good
04/07/2025	Seems ok, although some appointments are two to three weeks in achieving whereas before COVID two or three days waiting time was reasonably ideal.
04/07/2025	Nothing. Whole experience very positive
04/07/2025	I get excellent service from Orchid House Surgery. There is nothing that needs to change.
04/07/2025	Unfortunately was not seen at appointment time and had to arrange a telephone appointment with asthma nurse as I was running late for a specialist appointment in Wimborne.
07/07/2025	No issues appointment was quick very efficient
07/07/2025	No. All good.
07/07/2025	Polite and very efficient at her job. Very pleased with service.
07/07/2025	The appointment was really pleasing, on time and with a very pleasant member of staff. Would recommend the practice to all
08/07/2025	Great service thanks.
08/07/2025	Nothing needs changing
08/07/2025	Well trained respectable & knowledgeable staffs.
08/07/2025	Nothing, we are very happy & thankful for our Surgery, the Receptionists, Nurses & Doctors are all so kind.
09/07/2025	I am happy with everything at the moment thank you .
09/07/2025	Not really
09/07/2025	There is nothing I would like change as Sharron is always happy and helpful. But when it?s hot is it possible for you to turn the fans on in waiting rooms please.
09/07/2025	Nothing to change. I’m amazed by the practice. From the staff on the phone, to the doctors nurses and phlebotomy team, everyone is incredible. They are warm, friendly and caring. The nurse even found me a private room to nurse my baby, thank you xx
09/07/2025	Nothing at all
09/07/2025	Kind friendly nurse
10/07/2025	Always very good thank you.
10/07/2025	Nothing
10/07/2025	No need, timely efficient and caring
10/07/2025	Nothing The nurse who dealt with me was very friendly and efficient. A good overall experience
10/07/2025	Nothing to improve.
10/07/2025	Brilliant service and understanding Brilliant Doctors.
10/07/2025	Nothing. All was as expected.
10/07/2025	Perfect
10/07/2025	A little more contact with doctor/reception/ prescription persons and patients
10/07/2025	Very efficient, professional and friendly.. Good experience.
10/07/2025	Nothing, such good service
11/07/2025	Happy with treatment. Didn?t have to wait.
11/07/2025	Sorry wouldn?t change a thing.
11/07/2025	I?m very happy with the way things are
11/07/2025	Everything great, thank you
11/07/2025	I appreciate that you treat my symptoms and rule out some possible causes of them, but I would like you to find out what’s causing my symptoms so that the cause can be addressed.
14/07/2025	No change needed, all was very good
14/07/2025	Going on this experience alone there is nothing I would change.
14/07/2025	Everything all ok Thanks
14/07/2025	Excellent first class experience
15/07/2025	Nothing thanks
15/07/2025	The nurse who took my blood was amazing I unfortunately have wiggly veins an it?s really difficult to get blood but the nurse was as gentle as can be and reassured me that it was not my fault thet it took a couple of attempts
15/07/2025	Very positive
15/07/2025	I have no complains , only see kind and helpful the staff
15/07/2025	Quick time blood test excellent. I know doctors are tied for time for appointments, but if that is not possible, as it was the other week, a doctor was able to ring me which was very reassuring and appreciated.
15/07/2025	Make it easier to get an appointment. This thing where you have to phone between 8.30 and 9am is ludicrous, so please make it easier. I hardly ever come to see my Dr, but when I do, it?s so so difficult to get an appointment in reasonable time!
15/07/2025	Very happy with service
15/07/2025	All went fine.
15/07/2025	Was a good appointment thanks.
15/07/2025	Everything was perfect.
15/07/2025	Very efficient and service second to none. Everyone from reception. To staff and managers. Doctors and nurses exceptional .
16/07/2025	My blood was taken by Sharon who was very informative explaining various aspects of taking blood and what the tests were for. Excellent communication I will ask for her for future tests.
16/07/2025	Every thing very good
16/07/2025	All 5 star thank you x
16/07/2025	Improve screenings for men specific conditions.
16/07/2025	Really pleased with the service every time I visit
16/07/2025	Receptionist, tone of voice. Some can be extremely helpful and kind and others can be so abrupt and rude. A few occasion they have spoke to myself and husband in a bad way or just not giving the correct information.
17/07/2025	All good
17/07/2025	I was 2 minutes late so couldn?t be seen . My last appointment I sat for 45 minutes waiting ! Some discrepancies should be accepted !
17/07/2025	I wouldn?t. I went straight in and the nurse I saw was lovely!
17/07/2025	Personally I can think of nothing because usually the service I receive is very good.
17/07/2025	Could not be bettered
17/07/2025	No
17/07/2025	Just extend advance booking time for blood tests from 4 to 6 weeks
17/07/2025	Decor of the surgery is like an old folks home. Everything else is first class
17/07/2025	Always professional
18/07/2025	I?m unable to get to the surgery without help, needs home visit.
18/07/2025	Nothing
21/07/2025	I am happy with the service I received
21/07/2025	Don’t bother trying to make an appointment by phone as when you finally get through there are no appointments left. Better to try to make an appointment face to face with the receptionist as I found out when I came for my blood test at 8.30am .
21/07/2025	The nurse i had was smashing very professional on time . No problem at all
22/07/2025	Nurses great,but could be better link between reception an doctors ,messages from doctors not getting back to patients
22/07/2025	Nothing I can think of it was great from start to finish
22/07/2025	I arrived early & checked in , was seen within 5 mins , very good service
22/07/2025	I have never had a bad experience. Everyone is so helpful and supportive. I really appreciate everything that you?ve done for me and my family. I can?t praise you all enough. Keep up the great work. ?
22/07/2025	No suggestions. Thanks
22/07/2025	Nurse could be a little more caring.
22/07/2025	No change
22/07/2025	Sandy, travel nurse phoned to confirm we are upto date with our vaccinations for a forthcoming holiday. Excellent service as always. Thank you.
23/07/2025	Find NO faults. Very good surgery. Thank you.
23/07/2025	I wouldn’t change anything the nurse that dressed my ukcer, is very caring, extremely good at communicating, most of all a pleasure to see every week
23/07/2025	Very happy with service provided
23/07/2025	A very good experience. A very professional nurse who put me at ease with the blood test. Thank you.
23/07/2025	Nothing the whole experience was faultless
23/07/2025	Make it easier to get appointments you can wait a long time on the phone to get through at 8.30am
23/07/2025	Waiting area seats are really old
24/07/2025	Can’t think of anything, at the moment
24/07/2025	My treatment today could not be faulted- thank you.
24/07/2025	Always very professional and polite
24/07/2025	Have friendly reception staff.
25/07/2025	All ok
25/07/2025	Very pleased with the care & treatment
25/07/2025	Being able to call in the afternoon for an appointment as 8:30am is difficult with work commitments.
25/07/2025	No improvement needed with my app.today ,nurse were professional, competent and caring…would like the Dr s app.s to be more available and waiting times less.
25/07/2025	Probably actually seeing a doctor when requested
25/07/2025	All good
25/07/2025	Couldn’t fault appointment.
28/07/2025	Nothing.
28/07/2025	Nothing. The nurse was amazing and explained the whole process to me very thoroughly. She made me feel comfortable and was very good at her job!
28/07/2025	Very good and friendly
28/07/2025	If there was an excellent option I would of chosen it
28/07/2025	I really can?t think of anything to improve my experience at your surgery, especially comparing it to surgeries in other areas of the country
28/07/2025	Treatment was very good, Jess is an excellent nurse. Only problem is after total knee replacement it is difficult to sit on the low seating in the waiting area for the nursing staff.
28/07/2025	Excellent level of service and care from Orchid House Surgery as usual.
28/07/2025	Nothing the service is great doctors are lovely always seen to very quickly
29/07/2025	Perhaps explain why I needed the blood when the surgery called to make the appointment.
29/07/2025	Nothing all ok
30/07/2025	No change
30/07/2025	Could not improve today
30/07/2025	We as a Couple cannot thank everyone one from the Receptionist, to the Doctors and the Nurses who take blood ..Thankyou from us Both for the Excellent Service and kindness we always have …
30/07/2025	Fab thank you.
31/07/2025	None today
31/07/2025	General good
31/07/2025	Nothing very good
31/07/2025	Every thing was fine
31/07/2025	I had two appointments today. Both were carried out by efficient and friendly staff. No changes needed.
31/07/2025	I think playing low volume background music in the waiting room would enhance my wait

JUNE 2025

Screenshot20250701123645

02/06/2025	Just wanted to say a big thankyou to the lovely Lisa Perrett who took my bloods today. My veins can be very tricky, but she managed to do it on the first go with no bruising which is a first.
02/06/2025	Always first class and second to none I?m really very lucky to be with you all.
02/06/2025	An overall very good experience, thank you….
02/06/2025	None
03/06/2025	They were both very informative
03/06/2025	May be wait until vacancy if late due to unforeseen circumstances.
03/06/2025	Current service very good
03/06/2025	There is nothing to change. As ever, everything was done very well and I’m extremely pleased with the service you provide.
03/06/2025	No improvements required. All good.
03/06/2025	Very good service – nothing to add at present.
04/06/2025	Nothing. When calling to book the receptionist was so so lovely, friendly and efficient, as always 🙂 I was really nervous but the nurse put me at ease and was very gentle and kind. Thank you
04/06/2025	I thought you might do some blood tests as well.
04/06/2025	My experience today couldn’t have been improved in any way. The nurse was kind, efficient, caring and professional. I think she said her name was Sue.
04/06/2025	Great, on time and very quick.
04/06/2025	No improvement required. All went very smoothly.
04/06/2025	Nothing
04/06/2025	Very professional and very understanding. Thank you
05/06/2025	All superb
05/06/2025	None
05/06/2025	Nothing. My appointment was carried out by a very skilled professional who put me at my ease and carried put the procedure effortlessly. It was quick and I was out in 5 minutes. Excellent service. Thank you
05/06/2025	No suggestions really. Ideal service
05/06/2025	Everything good
05/06/2025	Everything excellent do not change
05/06/2025	Satisfied with my appointment yestetday. Nurse very helpful, explained everything.
05/06/2025	Reduce wait times for blood test appointments
05/06/2025	Didn’t have to hang around to long,and nurse was kind and friendly
05/06/2025	Cannot fault the way I’ve been treated. You have a great team.
05/06/2025	Have always been happy with the treatment I receive. The staff are always helpful.
05/06/2025	All good
06/06/2025	I am happy with Orchid House Surgery. I am fortunate they allow me to have my regular blood tests there as I would have difficulty getting to the hospital. The staff are friendly and professional.My only gripe is the 8.30am call to try to get appt.
06/06/2025	I can?t think of any improvement suggestions and very happy with today?s appointment.
06/06/2025	Never have any problem?s.The staff are very efficient!
06/06/2025	No improvement needed.
06/06/2025	All went well,so wouldn’t change anything.
09/06/2025	I had excellent service at the surgery today.
09/06/2025	Nothing
09/06/2025	Nothing
09/06/2025	Nothing at the surgery but very hard to have to go thro 111 to get app at Wimborne hosp when you have no appointments for a week .
09/06/2025	No need to change anything excellent service.
10/06/2025	To be able to see the doctor more easily and to get feed back from blood tests
10/06/2025	Can not think of anything to improve the procedure
10/06/2025	No change required
10/06/2025	Nothing
10/06/2025	Great
11/06/2025	I can?t think that you could improve as it?s a nice, friendly practice and this was proactive treatment by yourselves, which I was most impressed by.
11/06/2025	Nothing very efficient friendly service
11/06/2025	Brilliant
11/06/2025	All very good
11/06/2025	Not a thing
11/06/2025	Happy with what I have and would say ?more of the same ?
11/06/2025	Perfect all the way, thank you!
11/06/2025	All went well
11/06/2025	I was seen promptly and on time. No problems.
11/06/2025	Shorter waiting times.
11/06/2025	It was excellent today
11/06/2025	Nothing
11/06/2025	The only poor experience I have always is the 8.30am attempt to get an appointment. At that time I am always in the car driving to work and mostly when my call is answered all appointments are taken, and I have to do the same again the following day.
11/06/2025	Can’t think of anything on this occasion
12/06/2025	I was very pleased with the service,and the doctors was on time
12/06/2025	Nothing to change due to help from my doctor,paramedic in Orchid House and finally the lovely nurse waiting to give me the dreaded needle and for the first time I didn’t faint after an injection ,which I never felt.Thank you all for your help.
12/06/2025	She was wonderful! Keep t up.
12/06/2025	Happy as it is
13/06/2025	On time and no orobkens. Polite nurse, good service.
13/06/2025	It would be helpful if my appointment could have been sooner. However the appointment was on time and the blood test was painless and the nurse was lovely.
13/06/2025	Nothing. All was great.
13/06/2025	Always have an excellent service at Orchid House. Other clinics should ask them how they do it!
13/06/2025	All went smoothly
16/06/2025	The checking in machine for appointments is faulty and doesn?t work besides that the staff were very helpful and super friendly
16/06/2025	Nothing, the nurse was great. Thank you
16/06/2025	Always good, so just keep smiling and carry on. ?
16/06/2025	To have arranged the two appointments as one, as I was seen straight after the first appointment with no waiting. If this had been made as 1 appointment it may have opened up another space for someone else.
16/06/2025	Nothing needed to be changed, went in on time. Nurse very friendly & kind.
16/06/2025	Very good
16/06/2025	Give the nursing staff air conditioning!
16/06/2025	Should have been given the correct container for urine specimen
16/06/2025	All good and was seen early.
17/06/2025	better communication with patients as to what treatment options are taken and prognosis going forward
17/06/2025	Absolute, Great Service ! The staff as usual are always friendly and helpful. Nothing at all can be improved. Thank You
17/06/2025	Nothing adverse to report, received reminder the day before and was seen exactly on my appointment time
17/06/2025	Water available in waiting room like next door gp practice please.
17/06/2025	No changes needed.
17/06/2025	Asthma review. Was very thorough. Be interested to see how the change in the medication will affect me. has given me a follow-up date to discuss it. It was mentioned that perhaps a chest x-ray following my pulmonary embolism last August.
17/06/2025	The treatment I had today blood test and BP was booked 3/4 wks ago I just wish we could go to a hospital like we used to would be so much easier for everyone but in saying that the lady that I saw this morning was brilliant friendly and professional
18/06/2025	A better explanation of the blood test results
18/06/2025	Exceptional service and care
18/06/2025	Getting an appointment with my preferred clinician is getting more difficult and can take 2-3 weeks which is not ideal. Other than that I am very happy with the service provided.
18/06/2025	Excellent experience. The nurse was very good. Explained everything very clearly about the RSV vaccine. The nurse made me feel very relaxed. The whole service was extremely good. Thank you for taking good care of me.
18/06/2025	N/A
18/06/2025	None. I?m happy with the service , thank you very much.
18/06/2025	Nothing needed changing it was excellent service thank you
19/06/2025	Nothing more to say!!!
19/06/2025	Everything was great
19/06/2025	Nothing just very impressive
19/06/2025	No changes required
19/06/2025	None
19/06/2025	Nothing
19/06/2025	No change is necessary.
26/06/2025	Couldn?t improve it the nurse was very nice
26/06/2025	I cannot think of anything that I would wish to change at this time
26/06/2025	I, so far, have received very good care and treatment. The staff are extremely friendly and efficient.
26/06/2025	Not really
26/06/2025	More available appointments.
26/06/2025	Reinstate online appointments for nurse and phlebotomy. save us all time and money. not sure why you bother asking as you have no intention of changing things. Covid was the reason. News fjash. Covid?s gone!!
26/06/2025	Very difficult at this time. It would be I am sure that the nurses would appreciate a little more room for themselves and their patients. All the equipment and supplies could then be close at hand, saving a lot of their time.
26/06/2025	Orchid House is a well run surgery with pleasant and efficient staff. So no obvious reason to change!
26/06/2025	My Blood test Nurse was excellent Which if more than I can say about booking an appointment to see Dr Every I haven?t seen him in the last two years Since having spent nearly ?20 K on a new hip replacement
26/06/2025	Nothing. The nurse who took my blood was absolutely lovely and it was a very quick and efficient appointment. Thank you
26/06/2025	Going back to when we could see a doctor within 48 hours.
26/06/2025	Getting a concrete appointment almost immediately rather than 2 weeks ahead
26/06/2025	This is the best doctors I’ve ever been to. I’ve always got an appointment and they bend over backwards to get me in to see someone when I need it.
27/06/2025	My visit was totally okay
27/06/2025	Parking for disabled not good ,more spaces needed,otherwise all great thank you.
27/06/2025	None
27/06/2025	Move me text door please?
27/06/2025	Professional friendly service.prompt too.
27/06/2025	I have been happy so far with my treatment since joining the practice in November. Thank you x
30/06/2025	Nothing. Excellent service.
30/06/2025	Very good treatment
30/06/2025	Always been very satisfied with the surgery.
30/06/2025	Happy with treatment and experience thank you
30/06/2025	Although a little late everything went well
30/06/2025	Can’t fault it.

MAY 2025

Maycapture

01/05/2025	Nothing. Excellent service.
01/05/2025	Nothing – It was easy to make my appointment, I was seen on time and the nurse I saw was pleasant and professional
01/05/2025	I waited a long time for a blood
02/05/2025	Rosie was wonderful and I would be happy to have her take my blood anytime and every time. A true professional
02/05/2025	My treatment was fantastic.
02/05/2025	I can’t think of any improvement needed in the care being offered
06/05/2025	To be able to book a call 7 days in advance instead of editing 2. Or 4 weeks for continuation of care.
06/05/2025	Receptionist should not phone me saying my liver test was borderline. When I asked a question she didn?t know the answer saying she is not medically trained. Doctor/patient confidentiality?
06/05/2025	Happy with the care and attention
06/05/2025	Very easy and friendly to talk to the nurse very pleasant appointment
06/05/2025	I had a very pleasant post diabetes . appointment, which was very informative
06/05/2025	Need to be able to see our doctors face to face. And not wait weeks for an appointment.
06/05/2025	`1/2` I am ALWAYS very well looked after at the orchid house surgery – especialy as it appears that i missed an appointment today and you kindly phone me with
06/05/2025	Very happy with both appointments this morning, cannot fault anyone
07/05/2025	Orchid House already appears to be a well run and caring practice.
07/05/2025	No change needed
07/05/2025	I am very satisfied with my care and consideration from the surgery. Kind regards.
07/05/2025	Very helpful
07/05/2025	See the same doctor
07/05/2025	You running late but we weren?t informed on arrival
07/05/2025	Perfect
08/05/2025	No suggestions. Orchid House Surgery serves my family well. Thank you
08/05/2025	No Change
08/05/2025	Nothing
08/05/2025	How can I be 21st when I call dead on 8.30? This is not a criticism! I understand your problems
09/05/2025	No
12/05/2025	The message on your phone system says you open all day, yet when I call around lunch the lines are closed. Either open them or advise when you?ll be closed on the message please 🙂
12/05/2025	Nothing to change, it all went perfectly
12/05/2025	Following my appointment this morning I was very impressed with the the nurse best appointment I have had at the surgery every thing clearly explained
12/05/2025	Sorter waiting times for seeing a doctor.
12/05/2025	Nothing, Samantha was great
12/05/2025	Everything was quick and easy. The nurse was very kind and helpful thank you.
12/05/2025	Very prompt appt time. The nurse was lovely as l was a bit upset. She is very reassuring. I don’t think any changes could be made to improve things.
13/05/2025	It was all good lovely staff
13/05/2025	He service is already excellent
13/05/2025	I have nothing but praise for the care and attention afforded to me by whoever I have seen, particularly Dr Yau. Sadly I have needed more medical attention in recent months than before & Dr Yau has gone above & beyond in every respect.
13/05/2025	All correct
13/05/2025	Nothing I can think of.
13/05/2025	The practice is amazing, special thanks to both Sharon & Josie who always go above and beyond. Their care and compassion is exceptional and they always provide excellent treatment x
13/05/2025	My appointment was for 10.50am and I was called at 11.10am despite the check in screen saying that I would be seen in 2 minutes.
13/05/2025	None
14/05/2025	All good.
14/05/2025	Nothing. Vaccination given by Sam. Never felt a thing. On time & efficient.
14/05/2025	Nothing to make it better
14/05/2025	I was very happy
14/05/2025	I was and am very satisfied with the treatment I receive on visiting Orchid House Surgery.
14/05/2025	To have easy to use e-mail communication with my doctor
14/05/2025	Doctor Every, couldn’t have been kinder or more thourough than he was. A very excellent appointment
15/05/2025	Do not change a thing, very good.
15/05/2025	Lovely staff so friendly
15/05/2025	I cannot suggest any improvement as my appointment was on time with a lovely nurse.
15/05/2025	Very satisfied with the care and attention
19/05/2025	Lovely nurse
19/05/2025	I can?t think of anything. I was very happy to be invited to have the pneumococcus vaccine. Another nurse stepped in because the nurse I was supposed to see was tied up so I was seen quickly. She was very friendly and it was a good experience.
19/05/2025	Just maintain your existing high standards
19/05/2025	Didn?t get a phone call as per appointment
19/05/2025	Nothing I can think of
19/05/2025	Everything about my appointment was perfect
19/05/2025	None
19/05/2025	Nothing really
20/05/2025	Nothing it went really well
20/05/2025	Very prompt and thorough as usual
20/05/2025	Every thing ok thankyou.
20/05/2025	Reinstate on line booking for INR and standard nurse apointnentx. But you never listen so why ask?
20/05/2025	no wouldn?t change really caring and helping
20/05/2025	Nothing
20/05/2025	My appointment was titled ‘Review’ so that made me think I had a GP appointment but it s simply a blood test.
20/05/2025	Always very good and friendly
21/05/2025	The service was excellent and the process fully explained. All of my questions and points were answered in detail. The practitioner was very caring and patient. Many thanks.
21/05/2025	The nurse was wonderful polite very professional and we had a good and funny friendly banter the injection was painless and clean. thank you for your time. ????????????
21/05/2025	Nothing at all. Sam was extremely helpful, professional and friendly
21/05/2025	I?m here because of it. What more can I say
21/05/2025	Lean more regards Patient Participation Group.
22/05/2025	Zero today
22/05/2025	Nothing I would change.
22/05/2025	Everything ok . No probs
22/05/2025	N/A as all staff are superb
22/05/2025	Always happy with all
22/05/2025	All good, very friendly and efficient staff. Many thanks
22/05/2025	Very helpful young lady in reception today
22/05/2025	Excellent treatment and seen on time
22/05/2025	To have time to chat to your GP ,
22/05/2025	No
22/05/2025	Very good and pleasant
23/05/2025	Try to improve the patient, doctor face to face appointments,easier said than done I know, but if you could increase the number of face to face appointments it would ,I?m sure,benefit the practice.
23/05/2025	Nothing needed changing
23/05/2025	Very good friendly and pleasant ?
23/05/2025	I think this is a brilliant doctors. No changes required.
23/05/2025	I’m happy
27/05/2025	None
27/05/2025	All good
27/05/2025	I can’t recall seeing one… but maybe put a little sign by the touch button registration screen -informing patients that this service can only be accessed during the 5 minutes prior to their appointment time. Thus avoiding any patient confusion…
27/05/2025	Not at all. Staff are always very helpful and professional.
28/05/2025	Nothing I think your system is excellent and works really well. The team are really good and very friendly. Thank you
28/05/2025	I was satisfied with the service.Than you.
28/05/2025	Nothing needs changing
28/05/2025	The treatment was promp and caring
28/05/2025	No improvement needed
28/05/2025	Phone appointments are fine but not when the problem needs to be seen to assess treatment.
28/05/2025	All good.
29/05/2025	I can?t think of anything to change. The Nurse who I saw was very polite and knowledgeable and answered all of my questions.
29/05/2025	Nothing was all good
29/05/2025	Very happy with the experience
29/05/2025	Very nice nurse for blood test
29/05/2025	Cup of tea and a biscuit
29/05/2025	Can’t think of anything, as efficient, friendly and professional.
29/05/2025	Nothing to change all good
29/05/2025	Why change a good thing.
29/05/2025	No comments, the blood letting was on time, professional and painless- all with a smile.
29/05/2025	Josephine was lovely. Really fantastic. Quick, efficient and friendly ?
29/05/2025	All fine, no problems at all
29/05/2025	I would suggest light music in the surgery to cheer up patients
30/05/2025	The service is brilliant no need for change
30/05/2025	Nothing could be improved. Thank you
30/05/2025	Nothing
30/05/2025	None very helpful thank you
30/05/2025	Everything was great thank i

APRIL 2025

Apr

01/04/2025	Nothing to change as such a caring and professional service
01/04/2025	Nil
01/04/2025	Everything was perfect. Fast and friendly service.
01/04/2025	Nothing
01/04/2025	All good thank you
01/04/2025	Excellent service
02/04/2025	Nothing
02/04/2025	It is all very good thank you, I appreciate the positive attitude of all your team
02/04/2025	Nothing
02/04/2025	Online bookings
03/04/2025	No changes based on today. All good.
03/04/2025	Can’t think of anything reasonable to add that would enhance the service once at appointment. Very friendly and anxiety reducing welcome.
03/04/2025	Nothing as I am totally satisfied with my treatment thank you
03/04/2025	Nothing. Very efficient annual review
03/04/2025	The nurse I saw today was exceptionally helpful and in fact made sure I saw a doctor. Brilliant service
03/04/2025	Perfectly happy
03/04/2025	I?m very happy with the service
03/04/2025	Appointment perfect had only just sat down when I was called to have my hood test
03/04/2025	I was asked to attend to have my BP taken & a blood test. The nurse seemed unaware I was also having BP check & stated they?d only given her a 10 min appointment. Not sure why? Despite this she was very nice & did both. Blood test was painful tho
03/04/2025	It was all excellent. A calm atmosphere very professional and Kind nurse . Thank you.
04/04/2025	Always welcoming and courteous. The phlebotomist managed to quickly squeeze me in as I was quite early.
04/04/2025	Change not required.
04/04/2025	Refusing nursing services to a patient who has undergone major surgery and making them call 111 to get the required treatment shows no duty of care to the patient. It was wrong and should never have been allowed to happen. Utterly disgraceful.
04/04/2025	Would not change anythig! The whole procedure was excellent – polite and efficient receptionist and a very competent and knowledgeable nurse. Thank you Orchid House!
04/04/2025	Really happy with the care I?ve received at the surgery,special shoutout to Tracey, the nurse practitioner ? she?s brilliant! So kind, easy to talk to, and really knows her stuff. Always feel like I?m in good hands with her. Can?t thank her enough!
04/04/2025	Happy patient no problems
04/04/2025	Nothing to change. Friendly efficient nurse. Made us feel comfortable and important Thank you
04/04/2025	It’s all excellent. Appointment was on time, a lovely nurse what more do you need
04/04/2025	Nothing to change, all good. Sandy was very helpful, a d suggested a new inhaler, which I will be pleased to try.
04/04/2025	I would not change anything. Excellent friendly service .Thank you .
04/04/2025	Instead of calling my name out loud in the surgery allocate me a number. My surname has caused me problems all my life and despite not being in a particular ethnic group I am am viewed as such by some people and this can be very difficult for me.
07/04/2025	Everything about my appointment was first class
07/04/2025	Seems very adequate
08/04/2025	No issues with my care
08/04/2025	Can’t think of anything that has to be changed.The Nurse that I usually have is so very good, explains everything that she is doing. I think her name is Sam but I’m not too sure.
08/04/2025	No change needed
08/04/2025	It was fine. Thanks.
08/04/2025	Reintroduce the lung function/capacity test. Then there is an opportunity to observe any improvement or deteriorating trend by comparison with previous tests.
08/04/2025	All is well with your system.
09/04/2025	I would like a response after depositing a weeks worth of blood pressure results either hood or bad
09/04/2025	I cannot think of any way that the service we receive could be made better in any way, Thank you
09/04/2025	No need for any change
09/04/2025	All was good
09/04/2025	Nothing I don’t think,my appointment was on time,and the nurse was very nice .
09/04/2025	I?m very happy with everthing and feel very lucky to have such a good service
09/04/2025	Nothing
09/04/2025	We get wonderful treatment.Perfect
09/04/2025	Nothing
09/04/2025	My appointment today (for a health check) was conducted in a friendly & professional manner. I am very happy with the service Orchid House provides overall, in these challenging times. Thank you.
09/04/2025	Nurse was great with her and was fast giving her the two jabs my only issue was the appointment was 25 minutes late and when you?ve got a 3 year old that?s a long time for them to wait knowing they?ve got to have an injection.
09/04/2025	Nada
09/04/2025	Nothing
10/04/2025	Always very friendly and kind
10/04/2025	We were speaking to Nurse Sandy who advises us on our vaccinations for travel. As always she was extremely helpful and kind.
10/04/2025	Very friendly nurse, overall experience excellent.
10/04/2025	None. Everything was good.
10/04/2025	More of the same please!
10/04/2025	When patients call to practice.maybe make a change to voice tone and message
10/04/2025	After an excellent consultation with Dr Gordon Turner, I was asked to return the next day for an ECG. Sandra Hadley was friendly and thorough and reassuring after the duty doctor’s review. I have booked a chest x-ray at Wimborne Hospital on 23/04/25.
11/04/2025	My latest appointment was for a blood test which was done by Josie exceptionally well as usual and with no bruising. With regard to Orchid House practice, my only concern is the anxiety caused by calling at 8.30am and told I am 21 in the queue.
11/04/2025	All good thanks
11/04/2025	Very efficient and seen early!
11/04/2025	Everything was excellent
11/04/2025	We always get a good service from your surgery both medical and admin staff Although the NHS has it?s problems as a whole This surgery goes above and beyond to help its patients
14/04/2025	No complaints
14/04/2025	Nothing the nurse was great
14/04/2025	It would be good if the receptionist could give a shorter window at what time the doctor will be calling, am or pm .
14/04/2025	My care has always been very good could not improve anything Thank you
14/04/2025	Everything good!
15/04/2025	All good.
15/04/2025	All good
16/04/2025	I would be interested in the patient participation group and will take a look at the link. I find the surgery very good. I am unaware if I can do this but being able to email short queries would be useful. Maybe a maximum of how many words or lines
16/04/2025	Nothing!
16/04/2025	Install electronic signs for hard of hearing ppl rather than the Gp/Nurse calling the patient
16/04/2025	Would not change a thing . Always very professional and efficient. As always thank you all .
16/04/2025	The appointment went very well. All my questions were answered thoughly. I was very pleased to have my check up and reassured by the results. Thank you.
16/04/2025	Why change something when it’s not broken?
16/04/2025	No all good thankyou
16/04/2025	My appointment was for 1.40pm I was not seen until 2pm. Ten mins delay is reasonable but 20 minis. If I was that late attending an appointment I wouldn?t be seen.
16/04/2025	The staff are always polite kind and extremely tolerant. Increase their pay because they are your investment.
17/04/2025	I arrived for a blood appointment to check my iron as you had called me to arrange and the staff had no information about it other than that they knew it was arranged by you. I waited 15 minutes later than arranged and then had to just go home again.
17/04/2025	I can’t think of any improvement needed, I received brilliant treatment as usual.
17/04/2025	Everything was excellent thank you and the nurse was very kind and helpful
17/04/2025	Yearly check up instruction every year.
17/04/2025	No issues
17/04/2025	Very good experience
17/04/2025	All good and on time
17/04/2025	Nothing that I can think of
17/04/2025	Nothing really
22/04/2025	My recent visit was very good. Waiting time just over 10 minutes. Friendly, reassuring and calming – even for someone who doesn’t like needles.
22/04/2025	Everything went smoothly today with my appointment. Seen early. Nurse Sam very friendly
23/04/2025	Nothing. Excellent practice.
23/04/2025	N/A
23/04/2025	You are all doing a great job .Thank you all
23/04/2025	Can?t fault it, so nothing to change. Practice Nurse Sam very welcoming and explained everything to me. Emailed the doctor straight away with my ECG once completed and got instant results back, which really relieved my anxiety. Always brilliant!
24/04/2025	Nothing to change Excellent
24/04/2025	Prompt and friendly attention.
24/04/2025	All doctors/ nurses and reception staff, always excellent and kind
24/04/2025	All good. No complaints
24/04/2025	Allow online appointment booking
24/04/2025	I think the service we get is excellent. Lovely reception staff nurses and doctors.
24/04/2025	N/A
24/04/2025	My experience was as expected, I can?t think of anything that could have improved it.
25/04/2025	Nothing
25/04/2025	Nothing
25/04/2025	Nothing
25/04/2025	No
25/04/2025	Being able to discuss any health issues and have them passed on to the Gp. Ask for Gp to contact patient if issue is of concern.
25/04/2025	On time, friendly, completed with empathy.
25/04/2025	Being on time
25/04/2025	Brighten waiting room
28/04/2025	Good service,kindly staff and knowledgeable!
28/04/2025	All good! Very pleased with the appointment!
28/04/2025	More actual doctors appts. Last week i just needed 2 mins with someone for advice. Absolutely nothing available. Ended up having to go to A&E
28/04/2025	Be on time if you have an appointment.
28/04/2025	Nobody wants to go to the doctors but these guys at orchid are amazing ? ? love you loads
28/04/2025	Nothing all very good. Friendly and Professional Staff.
28/04/2025	Nothing
29/04/2025	My Doctor Dr Every is only in Surgery on Tuesdays.It would be good if he came to the Surgery a 2 or days a week.
29/04/2025	Blood test went smoothly, seen in time, experienced and friendly nurse
29/04/2025	Nothing.
29/04/2025	More proactive and enquiring about mental health
29/04/2025	All very good.
30/04/2025	Seriously? Nothing!
30/04/2025	Everything was fine
30/04/2025	Dr every was excellent
30/04/2025	Nothing to change