Friends and Family Reviews and Feedback 2025

APRIL 2025

Apr

01/04/2025	Nothing to change as such a caring and professional service
01/04/2025	Nil
01/04/2025	Everything was perfect. Fast and friendly service.
01/04/2025	Nothing
01/04/2025	All good thank you
01/04/2025	Excellent service
02/04/2025	Nothing
02/04/2025	It is all very good thank you, I appreciate the positive attitude of all your team
02/04/2025	Nothing
02/04/2025	Online bookings
03/04/2025	No changes based on today. All good.
03/04/2025	Can’t think of anything reasonable to add that would enhance the service once at appointment. Very friendly and anxiety reducing welcome.
03/04/2025	Nothing as I am totally satisfied with my treatment thank you
03/04/2025	Nothing. Very efficient annual review
03/04/2025	The nurse I saw today was exceptionally helpful and in fact made sure I saw a doctor. Brilliant service
03/04/2025	Perfectly happy
03/04/2025	I?m very happy with the service
03/04/2025	Appointment perfect had only just sat down when I was called to have my hood test
03/04/2025	I was asked to attend to have my BP taken & a blood test. The nurse seemed unaware I was also having BP check & stated they?d only given her a 10 min appointment. Not sure why? Despite this she was very nice & did both. Blood test was painful tho
03/04/2025	It was all excellent. A calm atmosphere very professional and Kind nurse . Thank you.
04/04/2025	Always welcoming and courteous. The phlebotomist managed to quickly squeeze me in as I was quite early.
04/04/2025	Change not required.
04/04/2025	Refusing nursing services to a patient who has undergone major surgery and making them call 111 to get the required treatment shows no duty of care to the patient. It was wrong and should never have been allowed to happen. Utterly disgraceful.
04/04/2025	Would not change anythig! The whole procedure was excellent – polite and efficient receptionist and a very competent and knowledgeable nurse. Thank you Orchid House!
04/04/2025	Really happy with the care I?ve received at the surgery,special shoutout to Tracey, the nurse practitioner ? she?s brilliant! So kind, easy to talk to, and really knows her stuff. Always feel like I?m in good hands with her. Can?t thank her enough!
04/04/2025	Happy patient no problems
04/04/2025	Nothing to change. Friendly efficient nurse. Made us feel comfortable and important Thank you
04/04/2025	It’s all excellent. Appointment was on time, a lovely nurse what more do you need
04/04/2025	Nothing to change, all good. Sandy was very helpful, a d suggested a new inhaler, which I will be pleased to try.
04/04/2025	I would not change anything. Excellent friendly service .Thank you .
04/04/2025	Instead of calling my name out loud in the surgery allocate me a number. My surname has caused me problems all my life and despite not being in a particular ethnic group I am am viewed as such by some people and this can be very difficult for me.
07/04/2025	Everything about my appointment was first class
07/04/2025	Seems very adequate
08/04/2025	No issues with my care
08/04/2025	Can’t think of anything that has to be changed.The Nurse that I usually have is so very good, explains everything that she is doing. I think her name is Sam but I’m not too sure.
08/04/2025	No change needed
08/04/2025	It was fine. Thanks.
08/04/2025	Reintroduce the lung function/capacity test. Then there is an opportunity to observe any improvement or deteriorating trend by comparison with previous tests.
08/04/2025	All is well with your system.
09/04/2025	I would like a response after depositing a weeks worth of blood pressure results either hood or bad
09/04/2025	I cannot think of any way that the service we receive could be made better in any way, Thank you
09/04/2025	No need for any change
09/04/2025	All was good
09/04/2025	Nothing I don’t think,my appointment was on time,and the nurse was very nice .
09/04/2025	I?m very happy with everthing and feel very lucky to have such a good service
09/04/2025	Nothing
09/04/2025	We get wonderful treatment.Perfect
09/04/2025	Nothing
09/04/2025	My appointment today (for a health check) was conducted in a friendly & professional manner. I am very happy with the service Orchid House provides overall, in these challenging times. Thank you.
09/04/2025	Nurse was great with her and was fast giving her the two jabs my only issue was the appointment was 25 minutes late and when you?ve got a 3 year old that?s a long time for them to wait knowing they?ve got to have an injection.
09/04/2025	Nada
09/04/2025	Nothing
10/04/2025	Always very friendly and kind
10/04/2025	We were speaking to Nurse Sandy who advises us on our vaccinations for travel. As always she was extremely helpful and kind.
10/04/2025	Very friendly nurse, overall experience excellent.
10/04/2025	None. Everything was good.
10/04/2025	More of the same please!
10/04/2025	When patients call to practice.maybe make a change to voice tone and message
10/04/2025	After an excellent consultation with Dr Gordon Turner, I was asked to return the next day for an ECG. Sandra Hadley was friendly and thorough and reassuring after the duty doctor’s review. I have booked a chest x-ray at Wimborne Hospital on 23/04/25.
11/04/2025	My latest appointment was for a blood test which was done by Josie exceptionally well as usual and with no bruising. With regard to Orchid House practice, my only concern is the anxiety caused by calling at 8.30am and told I am 21 in the queue.
11/04/2025	All good thanks
11/04/2025	Very efficient and seen early!
11/04/2025	Everything was excellent
11/04/2025	We always get a good service from your surgery both medical and admin staff Although the NHS has it?s problems as a whole This surgery goes above and beyond to help its patients
14/04/2025	No complaints
14/04/2025	Nothing the nurse was great
14/04/2025	It would be good if the receptionist could give a shorter window at what time the doctor will be calling, am or pm .
14/04/2025	My care has always been very good could not improve anything Thank you
14/04/2025	Everything good!
15/04/2025	All good.
15/04/2025	All good
16/04/2025	I would be interested in the patient participation group and will take a look at the link. I find the surgery very good. I am unaware if I can do this but being able to email short queries would be useful. Maybe a maximum of how many words or lines
16/04/2025	Nothing!
16/04/2025	Install electronic signs for hard of hearing ppl rather than the Gp/Nurse calling the patient
16/04/2025	Would not change a thing . Always very professional and efficient. As always thank you all .
16/04/2025	The appointment went very well. All my questions were answered thoughly. I was very pleased to have my check up and reassured by the results. Thank you.
16/04/2025	Why change something when it’s not broken?
16/04/2025	No all good thankyou
16/04/2025	My appointment was for 1.40pm I was not seen until 2pm. Ten mins delay is reasonable but 20 minis. If I was that late attending an appointment I wouldn?t be seen.
16/04/2025	The staff are always polite kind and extremely tolerant. Increase their pay because they are your investment.
17/04/2025	I arrived for a blood appointment to check my iron as you had called me to arrange and the staff had no information about it other than that they knew it was arranged by you. I waited 15 minutes later than arranged and then had to just go home again.
17/04/2025	I can’t think of any improvement needed, I received brilliant treatment as usual.
17/04/2025	Everything was excellent thank you and the nurse was very kind and helpful
17/04/2025	Yearly check up instruction every year.
17/04/2025	No issues
17/04/2025	Very good experience
17/04/2025	All good and on time
17/04/2025	Nothing that I can think of
17/04/2025	Nothing really
22/04/2025	My recent visit was very good. Waiting time just over 10 minutes. Friendly, reassuring and calming – even for someone who doesn’t like needles.
22/04/2025	Everything went smoothly today with my appointment. Seen early. Nurse Sam very friendly
23/04/2025	Nothing. Excellent practice.
23/04/2025	N/A
23/04/2025	You are all doing a great job .Thank you all
23/04/2025	Can?t fault it, so nothing to change. Practice Nurse Sam very welcoming and explained everything to me. Emailed the doctor straight away with my ECG once completed and got instant results back, which really relieved my anxiety. Always brilliant!
24/04/2025	Nothing to change Excellent
24/04/2025	Prompt and friendly attention.
24/04/2025	All doctors/ nurses and reception staff, always excellent and kind
24/04/2025	All good. No complaints
24/04/2025	Allow online appointment booking
24/04/2025	I think the service we get is excellent. Lovely reception staff nurses and doctors.
24/04/2025	N/A
24/04/2025	My experience was as expected, I can?t think of anything that could have improved it.
25/04/2025	Nothing
25/04/2025	Nothing
25/04/2025	Nothing
25/04/2025	No
25/04/2025	Being able to discuss any health issues and have them passed on to the Gp. Ask for Gp to contact patient if issue is of concern.
25/04/2025	On time, friendly, completed with empathy.
25/04/2025	Being on time
25/04/2025	Brighten waiting room
28/04/2025	Good service,kindly staff and knowledgeable!
28/04/2025	All good! Very pleased with the appointment!
28/04/2025	More actual doctors appts. Last week i just needed 2 mins with someone for advice. Absolutely nothing available. Ended up having to go to A&E
28/04/2025	Be on time if you have an appointment.
28/04/2025	Nobody wants to go to the doctors but these guys at orchid are amazing ? ? love you loads
28/04/2025	Nothing all very good. Friendly and Professional Staff.
28/04/2025	Nothing
29/04/2025	My Doctor Dr Every is only in Surgery on Tuesdays.It would be good if he came to the Surgery a 2 or days a week.
29/04/2025	Blood test went smoothly, seen in time, experienced and friendly nurse
29/04/2025	Nothing.
29/04/2025	More proactive and enquiring about mental health
29/04/2025	All very good.
30/04/2025	Seriously? Nothing!
30/04/2025	Everything was fine
30/04/2025	Dr every was excellent
30/04/2025	Nothing to change