St. Marys Road, Ferndown, BH22 9HB | Telephone: 01202 897000
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Friends and Family Reviews and Feedback
MARCH – 2024
| 01/03/2024 | regarding recent appointment still waiting for it to happen was 10.40 now 12.43 . ??? |
| 01/03/2024 | Would be more reassuring if someone came and looked at my foot to confirm what it was. |
| 01/03/2024 | On this occasion there was nothing I would change and I appreciate the time and care I was given. |
| 01/03/2024 | Nothing. |
| 01/03/2024 | No,prompt and efficient, thanks |
| 01/03/2024 | Nothing. It’s already perfect |
| 04/03/2024 | Excellent service with a smile and expertise. I could not ask for better or more prompt service from doctors medical staff or at the reception desk ,thankyou |
| 04/03/2024 | No change required |
| 05/03/2024 | Everything was fine, thanks |
| 05/03/2024 | Nothing |
| 05/03/2024 | It?s great so nothing to change, thank you |
| 05/03/2024 | No change |
| 05/03/2024 | Nothing great information |
| 05/03/2024 | It was on time. |
| 06/03/2024 | Nothing |
| 06/03/2024 | I was very close to the nurse as the room was rather small. A large room would probably more suitable |
| 06/03/2024 | Nothing |
| 06/03/2024 | Communication |
| 06/03/2024 | No need for improvement |
| 06/03/2024 | No complaints everything was fine |
| 06/03/2024 | Nothing |
| 06/03/2024 | Nothing at all staff are lovely &put you at ease . |
| 07/03/2024 | Everyone was great |
| 07/03/2024 | Check instructions with sample test kits. Receptionist told me I had to add the time the sample was taken to the info on specimen tube but printed instructions stated only to add the date the sample was taken. Also, not enough space to add all info |
| 07/03/2024 | There are no changes necessary. My appointments were on time and the service I received was excellent. Thank you. |
| 07/03/2024 | Nothing. It?s perfect. |
| 07/03/2024 | It couldn?t have been any better. |
| 07/03/2024 | Shorter appointment booking with your specified Doctor. |
| 07/03/2024 | Orchid House Surgery is the best practice I’ve ever had. Fabulous staff steam and I hope you’re all proud of the wonderful service you provide, despite ever squeezed budgets. |
| 07/03/2024 | |
| 07/03/2024 | Am very happy with the nurse who took my blood sample but I’m not happy that it took nearly 3 weeks to get an appointment to have the bloods taken. I needed this 3 weeks ago! |
| 07/03/2024 | Great as it is. |
| 08/03/2024 | Nothing..I’m happy |
| 08/03/2024 | More availability of appointments |
| 08/03/2024 | I wouldn?t change anything. Blood test didn?t hurt at all |
| 08/03/2024 | |
| 08/03/2024 | For some reason not able to book my next blood test for 4weeks time .This has not happened before. |
| 08/03/2024 | The blood test required were not on the system so had to be checked. |
| 08/03/2024 | Nothing |
| 11/03/2024 | No improvement needed |
| 11/03/2024 | Nothing everyone was very friendly |
| 12/03/2024 | To not wait to long for appointment |
| 12/03/2024 | Absolutely nothing came in, checked in, sat down, 5 mins wait, called, blood taken and out 10 mins tops. Brilliant. |
| 12/03/2024 | Just a little more feedback from the various and many blood tests . taken recently. |
| 12/03/2024 | The Orchid House practice provides an excellent service in challenging times. |
| 12/03/2024 | No improvements |
| 12/03/2024 | Very efficient and friendly service. 10/10 |
| 12/03/2024 | On time |
| 12/03/2024 | Always friendly staff |
| 13/03/2024 | Nothing. All good. |
| 13/03/2024 | Nothing |
| 13/03/2024 | No changes required. |
| 13/03/2024 | Call/feedback results of blood test whether there are concerns or not. This was a follow up blood test for me which turned out to be clear, but I had to ring to find that out. |
| 13/03/2024 | It is fine as it is now. |
| 13/03/2024 | None |
| 13/03/2024 | Nothing Thankyou. Cannot fault the receptionists when calling or when I have an appointment. The nursing staff are excellent as are the Doctors. |
| 13/03/2024 | Perfect Thank You. We are really lucky to always recieve the first class service from all of the staff. |
| 13/03/2024 | Nil |
| 14/03/2024 | Nothing to change, I spoke to receptionist yesterday afternoon, was given an appointment this morning and had bloods taken at lunch time. Excellent service |
| 14/03/2024 | As I have a 3 monthly injection which requires me to phone the surgery two weeks before it to book a nurse it would be more efficient to allocate the nurse when I receive the note advising me of the next date A win win for us both ? |
| 14/03/2024 | On-line booking |
| 14/03/2024 | Easier access to doctors. |
| 14/03/2024 | The service I receive is fantastic |
| 14/03/2024 | Not a thing |
| 14/03/2024 | No improvement needed |
| 14/03/2024 | Nothing it was the best as it always is |
| 14/03/2024 | None |
| 15/03/2024 | I was 10mins late due to morning school traffic chaos. So missed appointment & didn’t get seen. |
| 15/03/2024 | Running 10 minutes late. Could have warned me? Perhaps a display in the waiting area? Sent me a text? |
| 15/03/2024 | N/a it was just right |
| 15/03/2024 | Excellent very happy |
| 18/03/2024 | It was very good no changes required. The nurse was brilliant and put my mind at ease. |
| 18/03/2024 | Nothing thank you. |
| 18/03/2024 | More available appointments as had to call another time to book as no available dates. |
| 18/03/2024 | All good. Nothing to suggest. Thank you.? |
| 19/03/2024 | Try and keep to appointment times. |
| 19/03/2024 | Nothing the nurse was lovely. |
| 19/03/2024 | Seen on time excellent treatment no need from me to improve my experience |
| 19/03/2024 | No. I am very pleased with all my visits to the surgery. I am well looked after by Orchid House. |
| 19/03/2024 | Excellent care. No improvement necessary. |
| 19/03/2024 | Nothing |
| 19/03/2024 | more waiting chairs with side arms so those of us with mobility problems can get in and out of the chairs more easily. many thanks |
| 20/03/2024 | Nothing, the service was amazing. |
| 20/03/2024 | Don?t change |
| 21/03/2024 | Ability to make appointments on line. |
| 21/03/2024 | Your team from reception to staff are lovely |
| 21/03/2024 | Nought |
| 21/03/2024 | OK but need help with getting ride of pain |
| 21/03/2024 | Your response to our recent illness was most appreciated and a vast improvement on previous experiences. Many thanks |
| 21/03/2024 | Nothing had blood test. As usual Josephine Taylor was on time & did blood test efficiently as she always does. Top marks. |
| 21/03/2024 | Nothing it was fine |
| 21/03/2024 | Nothing to change. It?s all 5 star service. |
| 21/03/2024 | None in this instance – thank you. |
| 21/03/2024 | Nothing, everything went smoothly. |
| 21/03/2024 | Nothing , it was perfect, thank you ! |
| 21/03/2024 | Nothing to improve. The practices nurses were wonderful! Thank you! |
| 22/03/2024 | No Nothing to change |
| 22/03/2024 | Can?t think of anything at the moment but my blood test was one of the best I have had |
| 22/03/2024 | All good care and treatment. 0 |
| 25/03/2024 | I am a temp. Patient and found my aptmt perfect thankyou |
| 25/03/2024 | Nothing |
| 25/03/2024 | Best in the area. Can?t better the treatment. |
| 25/03/2024 | Nothing |
| 25/03/2024 | No all good |
| 25/03/2024 | No change needed |
| 25/03/2024 | To be able to see a Doctor quicker of your choice. Overall a very pleasant and helpful Surgery. |
| 27/03/2024 | They said at reception that they had no record of my blood test. But had sent me a text reminder of the blood test.. honestly what a mess. Also having problems with the correct medication for my daughter. Absolute nightmare |
| 27/03/2024 | If l could see someone within a week would be better thanks |
| 27/03/2024 | Make it easier to get a dr appointment |
| 28/03/2024 | Visitors. Parking on disabled parking spaces without blue badges |
| 28/03/2024 | No change needed |
| 28/03/2024 | I had to cancel my appointment at short notice via sms due to ill health so I hope that my cancellation was realised before I was due to be seen. |
| 28/03/2024 | I have no problem with Orchid House Surgery, the Doctors and staff are all very professional. Sometimes you have to wait a long time to speak to somebody, but I appreciate how hard it is for the NHS at the moment. |
| 28/03/2024 | I wouldn’t change a thing. Perfect treatment. |
| 28/03/2024 | Nothing to improve! |
| 28/03/2024 | Being able to get appointments quicker |
| 28/03/2024 | Nothing!! ?? |
| 28/03/2024 | Perfectly happy with both my visits today |
| 28/03/2024 | Wouldn?t change anything, lovely nurse and on time thank you |
| 28/03/2024 | Nothing |
| 28/03/2024 | It?s all fine. No need to fix it ? |
| 28/03/2024 | No changes needed. Everything seems to be working well. |
FEBRUARY – 2024
| 01/02/2024 | The Nurse I saw was excellent, could not fault her at all. Lovely friendly attitude 10/10 |
| 01/02/2024 | Today it was bloods, friendly, professional service. As a general comment unrelated to having bloods, it would be great if we were able to phone up as we used to and get a one to one with one of our doctors. However,I am not complaining, just saying. |
| 01/02/2024 | All is satisfactory |
| 01/02/2024 | if I could get an appointment with a male doctor without having to ring at 8.30 on days when there is a male doctor, that would be helpful. Other than that we are very happy with Orchid House and all its staff. Efficient, helpful and polite |
| 01/02/2024 | More of the same! |
| 01/02/2024 | Fantastic service by all the staff today |
| 01/02/2024 | Make sure the appointment letter matches the information given to the practitioner. |
| 01/02/2024 | Nothing to suggest. My experience today was fine. |
| 01/02/2024 | Compared to yesterday no change will Alter for the better. |
| 01/02/2024 | Better parking |
| 01/02/2024 | Efficient and polite thank you |
| 01/02/2024 | I really can not think of any change system and care is brilliant. |
| 01/02/2024 | It was all good. |
| 02/02/2024 | None needed. |
| 02/02/2024 | As l have said many times before we should be able to see or at least speak to a doctor and not be blocked by a receptionist of time before pati |
| 02/02/2024 | Arrived early and seen by nurse early! |
| 02/02/2024 | Improve number of GP appointments available. There was no one in the waiting room at 11am!!! |
| 05/02/2024 | Blood test – quick service and efficient. |
| 05/02/2024 | The surgery and staff are fantastic. From reception staff to medical professionals. I can?t think what would need to change to improve the surgery. |
| 05/02/2024 | N/A |
| 05/02/2024 | Excellent Service so Lucky to Be a Patient at Orchid House Surgery Had a Blood Test Today Arranged by Dr Balanchanda two weeks ago and the Results will be Back Tomorrow Thank You |
| 05/02/2024 | I could not change anything. I always get could service from Orchid House. |
| 05/02/2024 | Keep up the great work ? |
| 05/02/2024 | My inner ear has been itching, I was told it was because there was a little wax in the lobe. Went to pharmacy and had a chat with the pharmacist and he suggested I use Ear Calm and if this didn?t help go back to the Doctor |
| 06/02/2024 | It would be helpful if the correct appointment was made that matched the letter received, as only bloods taken and not the full diabetic review. Very disappointing as usually you are very good. |
| 06/02/2024 | nothing treatment is always good in your surgery |
| 06/02/2024 | Everything was fine thank you |
| 06/02/2024 | Nothing |
| 06/02/2024 | A review on medication face to face from time to time. To see what is needed and what isn’t, because some medication has adverse effect over long periods. |
| 06/02/2024 | Nothing |
| 06/02/2024 | No change |
| 07/02/2024 | Nothing to change |
| 07/02/2024 | Not applicable |
| 07/02/2024 | None |
| 07/02/2024 | The treatment today was friendly, real efficient and perfect. |
| 07/02/2024 | Nothing to change, friendly and efficient. Thankyou |
| 07/02/2024 | Nothing . Everyone was amazing |
| 07/02/2024 | I would not change anything. Thank you. |
| 07/02/2024 | access to a doctor |
| 07/02/2024 | Need more choice of appoitments for people who work. |
| 07/02/2024 | Improve access to services in a timely fashion |
| 08/02/2024 | Difficult because appointment was time & nurse very pleasant. No need to change anything |
| 08/02/2024 | I’m happy with th your service. I was seen on time & the Nurse was attentive & helpful when doing Bloods, BP. She explained what the tests were for ? |
| 08/02/2024 | I was happy with the whole experience. |
| 08/02/2024 | Nothing,it works well |
| 08/02/2024 | Nothing |
| 08/02/2024 | Nothing at all, everything was just perfect |
| 08/02/2024 | Nothing |
| 09/02/2024 | The service is fine for me thanks |
| 09/02/2024 | More doctors appointments please and easier to make appointments |
| 09/02/2024 | It was great, on time, friendly |
| 09/02/2024 | Very little, all the nurses, reception ladies etc are so very gracious and kind. Could not ask for more from them. My husband and myself have been attending once or twice a week for over a year so Thankyou. |
| 09/02/2024 | Nothing. Appreciate Orchid Surgery. |
| 09/02/2024 | I was disappointed the referral I thought had been made a year ago was not. Even though Sandra Hadley rang me at home to say she had done so. However Sandra has now managed get me an appointment to see a specialist respitary nurse on Monday. |
| 12/02/2024 | No changes – the service was excellent as usual 🙂 |
| 12/02/2024 | Don?t know as the appointment is tomorrow |
| 12/02/2024 | It was a blood test maybe more appointments if I hadn’t got a cancellation I would have had to wait 2 weeks. |
| 12/02/2024 | Always polite, kind n happy. Thank you. |
| 13/02/2024 | Nothing to improve upon, the nurse was lovely and made me feel very at ease. All information provided. Every experience I?ve had since being with this practice has been so good and is very much appreciated. |
| 13/02/2024 | Absolutely fine |
| 13/02/2024 | It was perfect today thank you |
| 13/02/2024 | N/a |
| 14/02/2024 | Nothing. Excellent patient journey. |
| 14/02/2024 | Nothing. All good! |
| 14/02/2024 | Nothing could be improved in any way. The lady I saw for my blood test was fantastic! |
| 14/02/2024 | Nothing excellent service from the nurses |
| 14/02/2024 | Nothing |
| 14/02/2024 | Nothing, was easy to book,seen on time. Lovely friendly staff. |
| 14/02/2024 | Go back to face-to-face appointments with a doctor |
| 15/02/2024 | Don?t need to change anything. I was in before apt time. Nurse very efficient and friendly |
| 15/02/2024 | Friendly, efficient and painless. Perfect, thanks. |
| 15/02/2024 | Blood sample taken quickly |
| 15/02/2024 | Nothing |
| 16/02/2024 | Im happy with the care I had this morning |
| 16/02/2024 | Nothing all meds working |
| 16/02/2024 | As before, the nurse was excellent. Thank you. |
| 16/02/2024 | Have always had excellent service and treatment. Can’t see that anyone could ever say anything different . |
| 19/02/2024 | Nothing to add as it was easy to find |
| 19/02/2024 | Nothing |
| 19/02/2024 | No change. Didn’t have to wait long. Treatment carried out by nurse. Answered all my questions. |
| 19/02/2024 | No comment – I have to say the staff are always so friendly and nothing is too much trouble despite how busy they are |
| 19/02/2024 | Very good service best their is |
| 19/02/2024 | To book an appointment in the surgery |
| 20/02/2024 | Nothing. Quick and efficient as usual. |
| 20/02/2024 | None |
| 20/02/2024 | I am entirely happy with the care and attention I received. |
| 20/02/2024 | Nothing to change |
| 20/02/2024 | Can’t think of anything |
| 20/02/2024 | I have been fortunate in not requiring too much treatment but am pleased to have the annual checkup which I had today. |
| 20/02/2024 | No change |
| 20/02/2024 | Nothing |
| 20/02/2024 | It would have been useful if I had known the treatment came in two parts |
| 21/02/2024 | I am very happy with my experience with Orhard house this gos for my husband as well. We have received nothing but excellent service from everyone. |
| 21/02/2024 | More available appointments and to see a doctor on the same day. |
| 21/02/2024 | 10/10 as always |
| 21/02/2024 | The nurse who done my bloods was very good. She is the only one that has not left a bruise |
| 21/02/2024 | I was overall satisfied |
| 21/02/2024 | See my own doctor |
| 22/02/2024 | To be alerted when we are entitled to receive treatments which optimise our health e.g. the pneumonia jab which we could have had a couple of years ago which we weren?t informed about. |
| 22/02/2024 | Was good to meet Sam. Good appointment. |
| 22/02/2024 | Nothing |
| 22/02/2024 | Nothing, quite happy. |
| 22/02/2024 | The nurse was great |
| 22/02/2024 | Nothing to change, excellent treatment from Josie. |
| 22/02/2024 | Change not needed, I was treated very well, as always when visiting Orchid House Surgery. |
| 22/02/2024 | No |
| 22/02/2024 | Nothing |
| 22/02/2024 | Being told by the doctor the outcome of your procedure |
| 22/02/2024 | I had to wait 15 minutes |
| 23/02/2024 | Was offered a face to face in 5 days time – completely unacceptable |
| 23/02/2024 | Keep it as it is |
| 23/02/2024 | Sandy was very helpful with discussing our travel vaccination needs. Thank you. |
| 23/02/2024 | More readily accessibility to GPs – why are we not back to face-to-face as standard? The process seems to be more about the convenience of the practice, rather than the patient. |
| 23/02/2024 | No suggestions |
| 27/02/2024 | Would like to have had answer on question I ask nurse , to how long I have been on medication for reflux, nurse tried looking unsuccessful only goes back 2 years , history wise not the answer I wanted. |
| 27/02/2024 | Nothing. |
| 27/02/2024 | Every thing was finr |
| 27/02/2024 | Nothing |
| 27/02/2024 | Stop making people phone for blood tests etc. Reinstate on line. Saves my time and yours. Also it must cost you to employ staff to answer the phone. |
| 27/02/2024 | Good as is |
| 27/02/2024 | There is no need to change anything, the service is exceptional, nothing is too much trouble, and everyone goes above and beyond to deliver excellent customer care. |
| 27/02/2024 | None..the practitioner is very amenable and professional in his approach and explanations, I felt very comfortable and did not feel hurried at any time. |
| 27/02/2024 | Can?t think of anything, all very good. |
| 28/02/2024 | No improvement needed! |
| 28/02/2024 | Nothing |
| 28/02/2024 | Blood test made easy, so no change required. |
| 28/02/2024 | Nothing. I had excellent care. Thankyou. |
| 28/02/2024 | All good, a comprehensive service performed by a friendly and communicative professional. |
| 28/02/2024 | None |
| 28/02/2024 | Nothing |
| 28/02/2024 | Warm, friendly and caring professional treatment |
| 29/02/2024 | Experience very good |
| 29/02/2024 | No changes |
| 29/02/2024 | The lady I saw was really lovely. It?s not always nice having a smear but I felt at ease. Wouldn?t change a thing |
| 29/02/2024 | Nothing this time. Everything from reception to the bloods was as good as it gets. Thank you |
| 29/02/2024 | Don?t have a need all good |
| 29/02/2024 | All ok |
| 29/02/2024 | Run on time, I understand this isn?t always possible. What I did like is that the check in machine informed me that you would be running 15min late – although frustrating it was helpful to know. |
| 29/02/2024 | It was perfect. |
JANUARY – 2024
| 02/01/2024 | Nothing I always have excellent service . Nice staff |
| 02/01/2024 | None |
| 02/01/2024 | N/A |
| 02/01/2024 | How is it that when I phone at exactly 8.30 am I am told I am 25th in the queue and there are no more Doctor?s appointments available for that day? This has happened on more than one occasion. |
| 02/01/2024 | The ability to get a face to face appointment with a doctor within a week! |
| 02/01/2024 | All good thanks x |
| 02/01/2024 | All good thanks |
| 02/01/2024 | Nothing |
| 02/01/2024 | Test taken at 12:00 results the same day at 18:00, in the surgery for less than 5 minutes, not sure where improvement can be found |
| 03/01/2024 | All good |
| 03/01/2024 | All ok |
| 03/01/2024 | Nothing would be needed. |
| 03/01/2024 | Everything was fine. |
| 03/01/2024 | To see you more often would be great |
| 03/01/2024 | For me, nothing, always have very good service. |
| 03/01/2024 | Can?t think of anything |
| 03/01/2024 | The visit went very smoothly and efficiently. Thank you to everyone, I cannot suggest any changes to the system. |
| 04/01/2024 | Very satisfied with treatment received |
| 04/01/2024 | Was perfect Ty |
| 04/01/2024 | Nothing, completely happy with my recent visit. Josie was very nice and extremely professional. |
| 04/01/2024 | The check in screen could have confirmed my name as having checked in. Just asked for date of birth and first letter of surname. Unlikely but possible people with same date of birth could be checking in similar time. I am a new patient. |
| 04/01/2024 | Everything was fine and on time |
| 04/01/2024 | Nothing |
| 04/01/2024 | To be able to see my doctor face to face. |
| 04/01/2024 | Nothing |
| 04/01/2024 | Nothing. |
| 04/01/2024 | I?m sure that you don?t have to change anything the service & experience I received was first class ? |
| 05/01/2024 | More Appointments?s available for INR patients |
| 05/01/2024 | Not a thing |
| 05/01/2024 | Nothing! I received very kind treatment for which I thank you |
| 05/01/2024 | Nothing |
| 05/01/2024 | Sometimes difficult to get an appointment |
| 08/01/2024 | No complaints |
| 08/01/2024 | Look back at notes,my blood pressure as been high for some time |
| 09/01/2024 | very good |
| 09/01/2024 | I am extremely pleased with the help and support the nurses have given me over the last 8/9 weeks. |
| 09/01/2024 | All ok |
| 09/01/2024 | We can’t improve on my visit to Jane at the surgery. |
| 09/01/2024 | Nothing to change at present. |
| 09/01/2024 | I didn?t know the health professional?s name I had the appointment with so was confused during the booking in process when her name came up and not mine. |
| 09/01/2024 | N/a |
| 09/01/2024 | It was fine |
| 09/01/2024 | All was good |
| 10/01/2024 | Satisfied. |
| 10/01/2024 | I was seen very quickly after arrival and the nurse practitioner was very friendly. She checked our notes carefully and provided helpful documents. |
| 10/01/2024 | Fine as it is, very friendly service all round |
| 10/01/2024 | N/A |
| 10/01/2024 | No change required. I am very happy with the treatment i receive.. |
| 10/01/2024 | I was very happy with the experience and I felt the process went very well |
| 10/01/2024 | Health check was very limited. Not really worth the time |
| 10/01/2024 | Nurse I saw was excellent Receptionist was also excellent. Whole experience top class |
| 11/01/2024 | very good, I had a telephone consult. The person I spoke to was knowledgeable, understanding and sociable |
| 11/01/2024 | Care was excellent. Perhaps more space for the practitioner. |
| 11/01/2024 | Nothing needs changing as it is efficient and friendly. |
| 11/01/2024 | Nothing |
| 11/01/2024 | It?s nothing I will change about my appointment today. I was really happy with how I was treated and looked after |
| 11/01/2024 | All good from the initial booking through to apt |
| 11/01/2024 | Nothing |
| 11/01/2024 | Ni improvement required. All good thank you. |
| 11/01/2024 | Very good very professional made it feel reassuring |
| 11/01/2024 | The treatment room was not very big. |
| 12/01/2024 | Nothing at present |
| 12/01/2024 | Nothing – it couldn’t have been nicer. |
| 12/01/2024 | Had to remind to weigh me but otherwise perfect |
| 12/01/2024 | Nothing to change or report at all! Facilities are all good, the nurse I saw was absolutely lovely and welcoming and made me feel comfortable 🙂 |
| 12/01/2024 | All ok |
| 12/01/2024 | Can?t think of one |
| 15/01/2024 | Not wanting to change anything at all. The nurse practitioners are all so professional and so pleasant. The staff in general make your visits to the surgery very pleasant. Thank you. |
| 15/01/2024 | Very happy with todays appt and the nurse was brilliant |
| 15/01/2024 | Change nothing |
| 15/01/2024 | Nothing surgery is great efficient, kind staff and quick |
| 15/01/2024 | Keep to time. (I realise that is a difficult ask!! ) |
| 15/01/2024 | Reinstate on line appointments for bloid tests. The pandemic is finished and phone appointments waste your time and mine. |
| 15/01/2024 | Cannot fault the service. Lovely friendly nurse. Informed me l would get my results at my next appointment this week on the 19th January. Excellent service. |
| 15/01/2024 | No change needed |
| 16/01/2024 | Nothing, you guys are amazing. |
| 16/01/2024 | On time professional friendly Diabetic nurse Thank you for making me comfortable |
| 16/01/2024 | No need to change a thing. Excellent care and treatment!! |
| 16/01/2024 | To get a routine appointment sooner. |
| 16/01/2024 | All good. No to change anything |
| 16/01/2024 | I felt an individual and well cared for. Thanks |
| 16/01/2024 | I went for my smear test. I bleed after so I believe I was scratched? and today I have mild period pains. So I?m abit annoyed but should heal in a few days ! |
| 16/01/2024 | No change |
| 17/01/2024 | Nothing it was good |
| 17/01/2024 | Very helpful and understanding |
| 17/01/2024 | Would be nice to see a doc once in a while, hope our new surgery has some.. |
| 17/01/2024 | A SHADE MORE ROOM FOR MY POWER CHAIR. |
| 17/01/2024 | Nothing to add |
| 17/01/2024 | Nothing, it was great. |
| 17/01/2024 | At this time there is nothing that I would change, I?ve always had very good treatment by all the staff and doctors. |
| 17/01/2024 | I can’t think of anything I was happy with my treatment. |
| 17/01/2024 | Magazines to read. |
| 17/01/2024 | Both care and treatment were very good so no improvement necessary as far as I am concerned. |
| 18/01/2024 | wanted to let us know what a fantastic we all do behind the scenes |
| 18/01/2024 | Get a hook for coats instead of a plastic box. Well, you did ask! |
| 18/01/2024 | Couldn’t fault it. Carry on! |
| 18/01/2024 | No changes needed |
| 18/01/2024 | Nothing, everyone was very helpful. Thank you all |
| 18/01/2024 | Nothing |
| 18/01/2024 | I took a blood pressure readings while I was there as I on tablets for high blood pressure,I asked the nurse if the who was taking a blood sample if my blood pressure reading was ok and she said she was not there for my blood pressure and I thought |
| 18/01/2024 | Everything was good |
| 19/01/2024 | This morning everything was perfect. Trudie is amazing |
| 19/01/2024 | Thank you |
| 19/01/2024 | Nothing to improve. Very satisified with Josephine Taylor who does my blood tests. |
| 19/01/2024 | Everything is fine thanks. |
| 19/01/2024 | Provide a cup ot tea! |
| 19/01/2024 | No change |
| 22/01/2024 | I couldn?t ask for more |
| 22/01/2024 | N/ A – short wait time, lovely nurse, test completed as quickly and respectfully as possible. |
| 22/01/2024 | Nothing |
| 22/01/2024 | Nothing |
| 22/01/2024 | Nothing |
| 22/01/2024 | No need to change Have always been looked after very professionally and sympathicly |
| 22/01/2024 | Would change nothing |
| 22/01/2024 | Would not change my experience |
| 22/01/2024 | Free tea or coffee |
| 22/01/2024 | Nothing |
| 23/01/2024 | Absolutely fantastic service, every interaction is first class.
Reception staff and nurses are so kind, friendly and really care about you, please keep doing what you are doing. |
| 23/01/2024 | Don?t worry about asking follow up questions. Be confident re your systems and use the time better. |
| 23/01/2024 | Friendly efficient service |
| 23/01/2024 | Nothing |
| 23/01/2024 | Couldn?t be improved |
| 23/01/2024 | No complaints it is the best doctors surgery I have been attached to in my 87 years |
| 23/01/2024 | Nothing |
| 23/01/2024 | Nil I see Dr Balanchandran – who is so supportive and kind Lady who took my blood today was very kind and caring as well Thank you ? |
| 23/01/2024 | I wouldn?t change a thing The care & treatment I received was excellent |
| 23/01/2024 | Nothing |
| 23/01/2024 | No change necessary |
| 23/01/2024 | My appointment was 25mins late. |
| 24/01/2024 | Nothing |
| 24/01/2024 | Excellent service, very polite and happy nurse, nothing to change. |
| 24/01/2024 | I do wish that appointment times could be out of working hours. |
| 24/01/2024 | Nothing |
| 24/01/2024 | Wouldn?t change anything |
| 24/01/2024 | Treatment and staff excellent. I did however have to wait 20 Minutes after my appointment time |
| 24/01/2024 | Nothing. It was all good, especially Victoria |
| 24/01/2024 | I wasn?t aware in advance what this health check involved, some information in advance would be helpful. Otherwise, the practitioner seeing me was just so lovely and clear in explaining everything. Excellent service thank you. |
| 24/01/2024 | Excellent surgery. Always feel reassured when I have a meeting with Dr. Every. Staff always friendly and caring. |
| 25/01/2024 | Nothing |
| 25/01/2024 | Everything perfect |
| 25/01/2024 | Every thing was great |
| 25/01/2024 | The length of time on visiting a doctor and then getting a blood test seemed excessive to me. |
| 25/01/2024 | Nothing to add |
| 25/01/2024 | All very good no improvement needed |
| 25/01/2024 | Always very helpful , and considerate , reception , nurses , doctors, |
| 26/01/2024 | Nothing … Best gp and receptionist experience we have ever had. Nothing too much trouble |
| 26/01/2024 | Nothing |
| 26/01/2024 | Nothing- you are a brilliant GP practice. Please don?t change! From the front desk staff, to the Nurses, HP and Gp?s. Thank you for looking after my family so well |
| 29/01/2024 | Have a Greggs sausage roll for each patient. Apart from that everything else was excellent, the phlebotomist was nice and cheerful as she emptied my life?s blood. Thank you |
| 29/01/2024 | Nothing |
| 29/01/2024 | Nothing, all was well. Thankyou. |
| 29/01/2024 | I couldn’t fault anything. On time and excellent phlebotomist |
| 30/01/2024 | All excellent nothing really to change |
| 30/01/2024 | It was nothing less than perfect.Thanks |
| 30/01/2024 | Nothing at all – very good service , thank you |
| 30/01/2024 | Change the system so that reminders saying appointment when it should say telephone call |
| 30/01/2024 | I would prefer not to have to answer questions from a receptionist about my health. |
| 30/01/2024 | Nothing |
| 30/01/2024 | Nothing really on this occasion , that nurse is lovely , that?s the second time Iv seen her |
| 30/01/2024 | Nothing, all good |
| 30/01/2024 | Nothing |
| 30/01/2024 | Don’t know of anything |
| 31/01/2024 | Nurse was lovely to be around. Explained everything clearly. |
| 31/01/2024 | A pill to make me young again ? , Paula was lovely ?? |
| 31/01/2024 | I appreciate all the treatment I receive from your surgery, very grateful as it is |
| 31/01/2024 | Very satisfied |
| 31/01/2024 | It was all very good |
DECEMBER – 2024
| 01/12/2023 | Nothing |
| 01/12/2023 | Ask your reception people not to blame the clients if you are a little late because there was no where to park and then have to wait ten minutes having tried to sign in and couldn?t because she had two clients that she had to deal with in front of me |
| 01/12/2023 | More face appointments needed and not telephone consultations |
| 01/12/2023 | Nothing |
| 04/12/2023 | Very happy with the usual personable and professional service. Thank you. |
| 04/12/2023 | Excellent service – very happy overall. Thank you. |
| 04/12/2023 | No changes required. |
| 05/12/2023 | Everything was professional?from the doctor reminding me I needed the blood pressure and blood tests, to the text reminder of the appointment to the very pleasant, kind and helpful nurse who took my blood pressure and blood. |
| 05/12/2023 | Nothing |
| 05/12/2023 | Nothing.. The doctor was extremely thorough and I have to say i wouldn?t fault a thing. Good service. |
| 05/12/2023 | No changes required very satisfied with the treatment from Sandy the Nurse at the practice. |
| 05/12/2023 | I asked a receptionist about having a prostate blood test whilst having my blood test check up and she said she would get back to me. She didn’t and when I came for my blood test the nurse didn’t know about it so I wasn’t tested. |
| 05/12/2023 | Care and service have been excellent |
| 05/12/2023 | Less arrogance |
| 05/12/2023 | Nothing. |
| 05/12/2023 | Maybe have some sort of drop off point for samples rather than having to queue just to hand them over. |
| 06/12/2023 | Nothing |
| 06/12/2023 | Nothing negative, friendly and professional staff. |
| 06/12/2023 | Nothing. |
| 06/12/2023 | Offer of a Christmas sherry on arrival |
| 06/12/2023 | Change nothing always treated very well. |
| 07/12/2023 | Nothing |
| 07/12/2023 | None 8 |
| 07/12/2023 | Don?t change. It?s fine. |
| 07/12/2023 | All ok |
| 07/12/2023 | Nothing |
| 07/12/2023 | Treatment could not be better!! Thank you. x |
| 07/12/2023 | Nothing – all good thank you |
| 07/12/2023 | Can’t improve perfect |
| 07/12/2023 | Nothing |
| 07/12/2023 | Nothing |
| 07/12/2023 | I would not change anything at all. The care was very good. |
| 07/12/2023 | Wouldn?t want to change anything |
| 08/12/2023 | No improvement necessary. |
| 08/12/2023 | Nothing I?m very satisfied |
| 08/12/2023 | I feel there is no need to change or add anything to the current system. |
| 08/12/2023 | Nothing to improve, great service |
| 08/12/2023 | I needed to make an appointment for March but this cannot be done yet & I was advised to contact the surgery again in early February. Why is this? This no reflection on receptionist. The treatment I received today was top class, as always, thank you. |
| 08/12/2023 | Nothing, thank you. |
| 08/12/2023 | Can?t think of anything meaningful I think you guys are brilliant. |
| 11/12/2023 | All good thank you |
| 11/12/2023 | Able to park on site |
| 11/12/2023 | All good Thank you |
| 11/12/2023 | Would like more privacy at reception when talking about symptoms. |
| 12/12/2023 | Nothing |
| 12/12/2023 | Nil |
| 12/12/2023 | Nothing |
| 12/12/2023 | When you send your text message to remind patients of their appointment, could you please include the time? |
| 12/12/2023 | Nothing as staff were so helpful and pleasant. |
| 12/12/2023 | I m very pleased with the level of care i received. Getting a face2face appointment can be a little difficult at times. However, it s a great surgery and the staff is very helpfully and friendly. I can’t praise enough the people who work there. |
| 12/12/2023 | Perhaps you could speak to one another Idid not know why I was there and neither did the Surgery Another waste of time |
| 13/12/2023 | Everyone was lovely! Merry Christmas all X |
| 13/12/2023 | Bring back on line appointments for blood tests. The pandemic is finished. It?s ridiculous and unnecessary. The staffing costs and time spent listening to messages about Livy, being polite, and having no appointments etc are a waste of time |
| 13/12/2023 | I can’t think of anything which would improve it. Both Jane and her colleague (Sorry, her name escapes me – ?Samantha ) were excellent and very patient getting into my awkward veins! The Reeptionist was charming too. Thank you all. |
| 13/12/2023 | Nothing |
| 13/12/2023 | Nothing the service was first class |
| 13/12/2023 | Having two phone in the morning having two wait a long time get tow speck two dortor Sent |
| 13/12/2023 | Everything was very prompt and good |
| 13/12/2023 | Nothing to note.Always have good service from caring staff. Very lucky to have such a good Surgery?,Many thanks for providing such a fine NHS service. |
| 13/12/2023 | It all looked good to me |
| 13/12/2023 | An earlier appointment than having to wait for over a year in a lot of pain |
| 14/12/2023 | Dr Every was excellent with my autistic son who doesn’t do well in medical appointments generally. I can not praise him enough for his kindness and patience |
| 14/12/2023 | I really could not find a fault |
| 14/12/2023 | Not being able to get an appointment on the day. Can ring in at 8.30 and by the time one gets through Nothing available |
| 14/12/2023 | Resolve the situation with blood test results no longer being shared automatically between hospital consultants and gp’s. |
| 14/12/2023 | Nothing , on time , nurse very kind and friendly putting you at your ease. |
| 14/12/2023 | I could not think of much to improve. |
| 14/12/2023 | the two nurses that I saw were lovely and chatty made the whole experience lovely as I get very anxious when having blood taken, once again well done orchid house merry Christmas |
| 14/12/2023 | Shame that blood test couldn?t of been carried out immediately instead of appointment in 2 weeks time |
| 15/12/2023 | On this particular occasion, nothing. I had a blood test done and the overall experience was one of the best I’ve ever had. |
| 15/12/2023 | Staff did not know reason for blood test |
| 15/12/2023 | See a doctor instead of waiting 2 weeks for a phone call that should have been made over a month ago |
| 15/12/2023 | All good |
| 15/12/2023 | Nothing, appointment was on time and organised conveniently |
| 18/12/2023 | The receptionist and the physician Chloe couldn’t do enough. Many thanks ? |
| 18/12/2023 | Everything was excellent, super nurse who took bloods etc |
| 18/12/2023 | A mince pie would have been nice ?LOL |
| 19/12/2023 | N/a |
| 19/12/2023 | I was looked after extremely well and certainly no complaints. Had several problems with low blood pressure and falls causing bleeding to the legs. Very reassured and giving me a MOT with blood tests . Arranged another appointment in 3 days time. |
| 19/12/2023 | Stay young ,fit and healthy. LOL. |
| 19/12/2023 | No change necessary |
| 19/12/2023 | N/A |
| 19/12/2023 | Nothing really |
| 19/12/2023 | Supply higher chairs for disabled people to sit on |
| 19/12/2023 | Nothing |
| 20/12/2023 | Nil |
| 20/12/2023 | None |
| 20/12/2023 | Nothing at all |
| 20/12/2023 | Treatment and staff very good . |
| 20/12/2023 | Coffee and cakes. Great service.thank you |
| 20/12/2023 | Change nothing so far. Great experience for an anxious patient like me. Phlebotomist was brilliant. |
| 20/12/2023 | Time keeping, I was 15 minutes early, but went not my appointment 12 minutes late, even though no one was in beforehand? that I was aware of. |
| 20/12/2023 | Nothing to be changed – excellent and very clearly explained |
| 20/12/2023 | It was all a very good appointment. |
| 20/12/2023 | Everything was fine so no need to change anything. |
| 21/12/2023 | No change required, excellent service and advice |
| 21/12/2023 | Nothing today |
| 21/12/2023 | Excellent service. |
| 21/12/2023 | Book my repeat three monthly appointments with the nurse to help us both make unnecessary calls which take time for us both Saves time and money |
| 21/12/2023 | All went smoothly today, thanks! |
| 21/12/2023 | Nothing needs to change, it was first class. |
| 21/12/2023 | When medication is on repeat for a 6 month period it would be useful if you could advise the patient when the period was coming up for renewal. I had a problem when I ran out of medication without warning |
| 22/12/2023 | Pay ALL the staff properly |
| 22/12/2023 | Nothing |
| 22/12/2023 | Everything went very smoothly and the nurse was really lovely. |
| 27/12/2023 | Very good as is thankyou. |
| 28/12/2023 | Apologies. I was unwell with vertigo and unable to attend this appointment. |
| 28/12/2023 | I can’t think of anything at this current time, all very good |
| 28/12/2023 | Able to make own appointments as previously |
| 28/12/2023 | Excellent service thankyou |
| 28/12/2023 | You cant |
| 28/12/2023 | Nothing to change. All good. |
| 28/12/2023 | No complaints with any of the process at all. If pressed my only improvement would be for a sooner appointment to have been available, but I do appreciate current pressures and the intervening Christmas break. |
| 29/12/2023 | Everything was fine |
| 29/12/2023 | Stay the same ! Very good service. |
| 29/12/2023 | Very satisfied |
November – 2023
| 01/11/2023 | Very Good, Nurse Tracy was kind, patient and thorough. Thank you |
| 01/11/2023 | Nothing to improve. From the receptionist to the nurse I saw I felt at ease from start to finish |
| 01/11/2023 | Nothing everything went well |
| 01/11/2023 | Appointment was on time and the nurse extremely pleasant so all was good |
| 01/11/2023 | No change its fine , |
| 01/11/2023 | HCA was really nice however it did concern me that she didn?t wash her hands or use gloves before touching me/taking my blood. She also didn?t use any hand gel. Very concerning. |
| 01/11/2023 | Really don?t know I?m new here and your service is 100% better than my old surgery in Ringwood , keep up the good work |
| 01/11/2023 | It would be good to know if doctors or nurses are running more than 10 minutes late. |
| 01/11/2023 | I was perfectly happy with my visit and therefore have no reason to change anything |
| 01/11/2023 | Be seen at the time of the appointment, not 15 minutes later. The sign on the wall states that the surgery expects patients to be on-time! |
| 01/11/2023 | An annual reminder sent to me, for my next cholesterol test |
| 01/11/2023 | All very efficient |
| 02/11/2023 | Everything was fine thank you. |
| 02/11/2023 | Nothing to change for me the service is excellent |
| 02/11/2023 | That I could get an appointment easier |
| 02/11/2023 | Nothing |
| 02/11/2023 | Nothing |
| 02/11/2023 | Nothing |
| 02/11/2023 | It was all very satisfactory |
| 02/11/2023 | To be on time |
| 02/11/2023 | Very satisfied with service now |
| 02/11/2023 | Nothing |
| 02/11/2023 | No improvement needed |
| 02/11/2023 | Keep up the good work ! |
| 03/11/2023 | Nothing |
| 03/11/2023 | I am very happy with the treatment and service that I received at the surgery. The receptionist is very good as are the medical staff I have seen. The surgery seems to run very efficiently. Well done to everyone. |
| 03/11/2023 | No need for change. Very efficient |
| 06/11/2023 | Nothing the Nurse was very professional and caring all I can say is thank you |
| 06/11/2023 | Nothing |
| 06/11/2023 | Reception, if unsure on an answer, please say so rather than guess answers.
I waited 35mins for an ECG app which the nurse didn?t realise she had an appointment, I had clocked in. Nurse couldn?t put the bed down so had to lie half off for my ECG. |
| 06/11/2023 | The care I received was perfect. |
| 06/11/2023 | No very good treatment |
| 06/11/2023 | I can think of nothing I would change. |
| 06/11/2023 | If it could be easier to see a doctor. |
| 07/11/2023 | Nothing |
| 07/11/2023 | It would have been good to have a letter to say that mum actually had a diabetic appt + a follow up a week later. We only knew sha had an appt because of a reminder text, luckily mum didn’t have any other commitments. The appt itself was very good. |
| 07/11/2023 | Don’t know of anything that would make a difference |
| 07/11/2023 | Make making an appointment to see the doctor easier |
| 07/11/2023 | Nothing |
| 07/11/2023 | As I am disabled it would be most appreciated if the two sets of entrances/ exit doors were automatic. The doors are somewhat heavy to push and pull although I can usually find some kind sole to open them for me, |
| 07/11/2023 | To be honest compared to other surgerys i have used in the past, i have to say how professional, helpful and well organised they are. Thank you… |
| 08/11/2023 | Nothing at all. Very helpful and friendly staff. I was well looked after. Thank you |
| 08/11/2023 | All good |
| 08/11/2023 | Better reception staff |
| 08/11/2023 | Lack of nursing personnel. More qualified nurses needed. Staff from reception to doctors second to none. Very approachable and extremely helpful. |
| 08/11/2023 | N/a |
| 09/11/2023 | Nothing. Blood test booked for 0830, seen on time, staff were friendly and officiant. |
| 09/11/2023 | Better availability for GP access |
| 09/11/2023 | Excellent, efficient and friendly service. No change required. |
| 09/11/2023 | Cannot think of any improvement, If it all works don?t fix it. |
| 09/11/2023 | No improvement necessary |
| 09/11/2023 | I don’t have the need for a lot of appointments, but I wish it was easier to book one. |
| 09/11/2023 | No quite satisfied today. My Nurse was very pleasant and professional. Trying to get an appointment at 8.30 am remains quite stressful though. There must be a better way of doing it! |
| 09/11/2023 | All good thank you |
| 09/11/2023 | Nothing to change |
| 10/11/2023 | Perfect as is. No improvement required |
| 10/11/2023 | Nothing to change. Appointment was absolutely fine. |
| 10/11/2023 | I wouldn?t change anything. You guys are brilliant. |
| 10/11/2023 | Nothing :)) |
| 10/11/2023 | I was pleased with my response when contacting the doctor. I made an appointment for my bloods to be taken and had them taken today. My treatment to date has been good and wouldn?t change anything. |
| 10/11/2023 | Do not change anything! My visit was first rate. |
| 17/11/2023 | Todays blood test was superb, and carried out in the most professional, relaxing manner, exceptional. |
| 17/11/2023 | Nothing |
| 17/11/2023 | I wouldn?t change anything ? |
| 17/11/2023 | For a jab there was nothing more you could do, I was very satisfied. Please thank the nurse that attended to me. |
| 20/11/2023 | Blood appointment booked but told by nurse I didn’t need one. “Wasting my time” Second thing, Waited 5mins outside for Surgery to open then when inside sign in unit not working, had to wait for Receptionist thus making in 5mins late for appointment. |
| 20/11/2023 | Be open for an 8:30 appointment, not running 10 min behind at the beginning of the day. My appointment could easily have been a telephone consultation rather than having to physically attend. |
| 20/11/2023 | None |
| 20/11/2023 | Nothing thanks |
| 20/11/2023 | Don’t need to change anything very satisfied nice and friendly staff |
| 20/11/2023 | Appointment when requested rather than having to wait |
| 20/11/2023 | The two nurses were fabulous trying to get the ECG machine to work and with patience it all went well . |
| 20/11/2023 | Nil |
| 21/11/2023 | Nothing, it all went swimmingly! |
| 21/11/2023 | I cannot believe fault my appointment and therefore cannot think of anything that can improve it. |
| 21/11/2023 | Coffee and cake? |
| 21/11/2023 | Blood test, went very smoothly |
| 21/11/2023 | No, happy with all aspects |
| 22/11/2023 | Nothing |
| 22/11/2023 | Tea and biscuits would be nice!!!! |
| 22/11/2023 | I am more than happy with staff and treatment. Feeling very privileged. Thank you all so much. |
| 22/11/2023 | Easier Parking |
| 22/11/2023 | Everything was fine. |
| 22/11/2023 | More information in advance to explain the purpose of the appointment |
| 22/11/2023 | Nothing at all. It was perfect |
| 22/11/2023 | I was advised I was seeing a trainee GP. It was not the case, it was an Physician associate. I had declined an appointment for the Tuesday as I wanted to see a GP. The receptionist should of told me correctly,it wasn’t a GP or trainee. |
| 23/11/2023 | Appointment to be on time |
| 23/11/2023 | No changes needed brilliant service |
| 23/11/2023 | Nothing. |
| 23/11/2023 | All fine |
| 23/11/2023 | Nothing |
| 24/11/2023 | Nothing?s |
| 24/11/2023 | It?s nothing to be changed, I am very happy with the service. |
| 24/11/2023 | Nothing |
| 27/11/2023 | None needed. The nurse was patient and kind and put me at ease. Thank you. |
| 27/11/2023 | Screen in waiting area to notify you of how long your appointment is overdue. Difficult to know how long you are waiting for. For me personally this helps as I work full time so managing any delays to appointments would be helpful. |
| 27/11/2023 | Nothing |
| 27/11/2023 | Very satisfied thank you. |
| 27/11/2023 | Make it easier to get appointment |
| 28/11/2023 | Faster answering of phone if we try to call the surgery. |
| 28/11/2023 | Nothing |
| 28/11/2023 | Nothing |
| 28/11/2023 | No problems at all. |
| 28/11/2023 | Nothing |
| 28/11/2023 | Nothing |
| 28/11/2023 | None |
| 28/11/2023 | Nothing I was happy with my appointment |
| 28/11/2023 | Nothing I was happy with my appointment |
| 28/11/2023 | Maybe some piped music in the waiting room so people?s conversations remain more private |
| 28/11/2023 | That they listened to patients,took me 3 weeks ringing practical every 2 day telling that my sugar levels was 33+,in fact was 47 when I arrived at the hospital?. |
| 29/11/2023 | Nothing – I have always been treated with the utmost care in all of my experiences. |
| 29/11/2023 | Nothing,always a very good service |
| 29/11/2023 | All fine. |
| 29/11/2023 | It?s frustrating when an early appointment is already 10 minutes behind and I have to get to work |
| 29/11/2023 | Do something with the waiting room it?s so depressing. |
| 30/11/2023 | Nothing needs to change. My experience this morning was excellent. |
| 30/11/2023 | nothing |
| 30/11/2023 | Nothing is broken it works well |
| 30/11/2023 | I am very happy with all the staff at Orchid House Surgery. Thank you all so very much |
| 30/11/2023 | Blood tests should only be done by experienced phlebotomist. |
| 30/11/2023 | Nothing. It was all good (blood test, and I didn’t even feel the needle go in!) |
| 30/11/2023 | No need for any change. Brilliant job |
| 30/11/2023 | None. It was all good.The nurse was excellent and very friendly. |
OCTOBER – 2023
| 02/10/2023 | I can?t think of anything that could be changed. The care and treatment I received was excellent. |
| 02/10/2023 | Nothing |
| 02/10/2023 | Check in not working on arrival |
| 02/10/2023 | Not having to listen to staff chatting behind a closed door while I was waiting. My appointment was delayed and I saw no one go in or come before me. |
| 03/10/2023 | As it worked perfectly there is nothing to change. |
| 03/10/2023 | More Doctors |
| 03/10/2023 | Nothing … very professional and friendly staff, as always. |
| 03/10/2023 | Make it easier to get information about your conditions when needed and see a doctor more quickly |
| 04/10/2023 | N/A – it was a perfect experience |
| 04/10/2023 | This message was sent, the phone consultation was managed by staff at Fairlawn Care home, my father is 98 virtually deaf and blind, so I think a phone consultation was inappropriate. |
| 04/10/2023 | All good thank you |
| 04/10/2023 | Impossible to better |
| 04/10/2023 | Very happy with the service all staff very helpfull thankyou. |
| 05/10/2023 | Nothing |
| 05/10/2023 | In my opinion there is nothing I would change. The staff are very professional and very friendly thank you very much. |
| 06/10/2023 | Nothing |
| 06/10/2023 | None |
| 06/10/2023 | Nothing, I went to see the nurse on time and she was helpful and efficient. |
| 06/10/2023 | Everything was good. No improvement necessary. Thank you |
| 06/10/2023 | Nothing |
| 06/10/2023 | Go back to face to face as first app |
| 09/10/2023 | Everything was fine Thanks |
| 09/10/2023 | The Nurse I saw was very pleasant and offered me a flu jab along with taking my blood pressure, however Orchid House I thought is a very sad surgery so tired looking without any atmosphere at all, luckily I wasn?t in the surgery for too long. |
| 09/10/2023 | Nothing comes to mind |
| 10/10/2023 | Nothing |
| 10/10/2023 | Nothing |
| 10/10/2023 | Nothing comes to mind |
| 10/10/2023 | Nothing. |
| 11/10/2023 | Not having to discuss sensitive conditions with non medical staff. |
| 11/10/2023 | The only glitch I had was they couldn’t get my blood so went back the next morning and all went well. I was so well looked after and everyone was lovely. |
| 11/10/2023 | All good |
| 11/10/2023 | Nothing ! |
| 12/10/2023 | First class treatment so nothing to change. |
| 12/10/2023 | Couldn?t fault service this morning |
| 12/10/2023 | Nothing |
| 12/10/2023 | Nothing |
| 12/10/2023 | Our visit and treatment was ,as always , excellent. My husband. has dementia and is always treated with respect and amazing care (humour too) Thank you so much ? |
| 12/10/2023 | All perfect. |
| 13/10/2023 | I don’t wait long for my prescriptions |
| 13/10/2023 | All good thanks |
| 13/10/2023 | I would not change anything. The Nurse I saw was more than helpful. Thank you |
| 13/10/2023 | Nothing. The lady who took my blood test was really kind especially when I let her know I was anxious. |
| 13/10/2023 | Nothing to change |
| 13/10/2023 | The treatment was excellent. The nurse was so caring. I felt dizzy after the blood test and she took care of me so well. I am sincerely thankful |
| 13/10/2023 | None |
| 13/10/2023 | No changes necessary, perfect Doctors Surgery. 5????? |
| 13/10/2023 | Completely satisfied with experience |
| 13/10/2023 | Nothing to change. Sandy was very helpful, friendly and efficient. Every thing was explained excellently. |
| 13/10/2023 | Nothing |
| 13/10/2023 | An earlier appointment. |
| 13/10/2023 | Nothing |
| 13/10/2023 | Very slick |
| 13/10/2023 | Water available |
| 16/10/2023 | Add a cup of coffee ! |
| 16/10/2023 | Can?t think of anything |
| 16/10/2023 | No improvement necessary |
| 16/10/2023 | The area where I had bloods taken smells really bad for some reason. It was very off putting. |
| 16/10/2023 | Tell me what the reason for the blood test |
| 16/10/2023 | Bring the blood pressure machine back into patience use, if possible? |
| 16/10/2023 | No change. |
| 16/10/2023 | Nothing |
| 16/10/2023 | Kt could be no better, i am veryplessed with all you do |
| 17/10/2023 | Give advice on how to ensure that blood can be taken more easily. |
| 17/10/2023 | No change |
| 17/10/2023 | Nothing to change |
| 17/10/2023 | My experience matched my needs for today. |
| 18/10/2023 | Nothing, it was handled very well. |
| 18/10/2023 | Nothing |
| 18/10/2023 | I am very happy as it is thank you |
| 18/10/2023 | Nothing the appointment was on time and the nurse was vert proficient in her taking of my blood |
| 18/10/2023 | At present, no need to make improvements |
| 18/10/2023 | Na |
| 18/10/2023 | To be on time, but the nurse did apologize straight away, which I did appreciate. |
| 18/10/2023 | None |
| 18/10/2023 | Longer appointment |
| 18/10/2023 | Get a face to face within 2 weeks. And NOT to have 4 weeks for a blood test asked for by the hospital |
| 19/10/2023 | N/A |
| 19/10/2023 | no need to change |
| 19/10/2023 | V minor but maybe reviewing signage would help, to make it clear that if seeing nurse for blood tests etc you need to wait in the ?treatment room? area. |
| 19/10/2023 | I am very happy with the entire support I receive from Orchid House |
| 20/10/2023 | Contacted me very quickly after ringing for advice |
| 20/10/2023 | All very good and on time |
| 20/10/2023 | Nothing! It was efficient A pleasant experience |
| 20/10/2023 | Nothing |
| 20/10/2023 | Shorter waiting time for appointment |
| 20/10/2023 | Nothing to change, the phlebotomist was very efficient and extremely pleasant |
| 23/10/2023 | I had a diabetic review today but it was totally different from other reviews. I just had a blood test and a urinalysis sample. Usually I have blood pressure weight, hight and feet test. I am not sure if this is right. |
| 23/10/2023 | Nothing |
| 23/10/2023 | All as expected if not better |
| 23/10/2023 | Very happy with service |
| 23/10/2023 | Everything was perfect |
| 23/10/2023 | Nothing everything was very good, staff were very nice |
| 23/10/2023 | As the previous patient left and it was another 20 mins at least after my appointment time before I was seen with no one else waiting, it was not good. Also the nurse said I have to book 3 weeks before but you can’t. |
| 24/10/2023 | Nothing |
| 24/10/2023 | No comments. Appointment was on time |
| 24/10/2023 | None |
| 24/10/2023 | Maybe a quicker face to face app. Had to wait 2 weeks |
| 24/10/2023 | N/A |
| 24/10/2023 | I am always extremely happy with the care that I receive from James Abel – Diabetic Nurse Specialist. I could not praise him higher for constantly doing a fantastic job & helping me. |
| 24/10/2023 | Nothing, as always good care and support given |
| 24/10/2023 | Try to streamline the process of getting an x-ray as the doctor requested it and for some reason it was cancelled. If you went back to the original procedure by instructing the x-ray department the system would be improved. Call me for more info. |
| 24/10/2023 | Excellent service -continues to get better every year I have been fortunate enough to be there for 23 years |
| 25/10/2023 | All very good |
| 25/10/2023 | Maybe a few more questions |
| 26/10/2023 | Very good |
| 26/10/2023 | Get an appointment to have my stitches out next Monday |
| 26/10/2023 | I attended today to have a blood test and return a urine sample. I had no idea what I was doing and had not put a time on my sample, why not do a you tube video and send the link when giving a sample. |
| 26/10/2023 | No change, you are all providing a great service. |
| 26/10/2023 | Nothing |
| 26/10/2023 | Nothing |
| 26/10/2023 | Maybe magazines. |
| 27/10/2023 | To be able to book an appointment over the telephone and not to be told to ring back the next day. This should not still be happening the changes through Direct Enhanced Service. The management of booking appointments needs to be addressedv |
| 27/10/2023 | Nothing |
| 27/10/2023 | None needed, seen on time with friendly nurse. |
| 27/10/2023 | None |
| 27/10/2023 | Turn down the heating in the hallway Just a little warm |
| 30/10/2023 | Nothing more |
| 30/10/2023 | Nothing needs to be done. |
| 30/10/2023 | All fine. |
| 30/10/2023 | All ok |
| 31/10/2023 | Change nothing just keep on being there for us being understanding and friendly ?? |
| 31/10/2023 | Great experience staff very chatty and made me feel very relaxed |
| 31/10/2023 | Nothing |
| 31/10/2023 | Nothing to change, my appointment was on time and it was only for a blood test! Thank you |
| 31/10/2023 | No improvement needed excellent. |
| 31/10/2023 | Everything OK |
| 31/10/2023 | I did go through a period of treatment which was not effective but following a change , due to the original person leaving, all treatments have been very successful |
SEPTEMBER – 2023
| 01/09/2023 | Nothing. The nurse was lovely and friendly and efficient. |
| 01/09/2023 | None |
| 01/09/2023 | No suggestion |
| 01/09/2023 | Nothing all went extremely well. |
| 01/09/2023 | Nothing delighted with the care and efficiency of all staff within the practice. |
| 01/09/2023 | Easier to see a GP. |
| 01/09/2023 | Totally satisfied with my appointment seen on time and excellent understanding of my problem |
| 01/09/2023 | It was good to see a doctor and the nurse was very helpful. I hope more doctors appointments will be available in the near future |
| 04/09/2023 | Nothing. |
| 04/09/2023 | Nothing. |
| 04/09/2023 | Unable to make further appointment with Dr Grana, until next Monday. |
| 04/09/2023 | Everyone is so kind and helpful. I can’t think of any further care improvements required |
| 05/09/2023 | Very good service |
| 05/09/2023 | Nothing |
| 05/09/2023 | Nothing perfect polite and respectful x |
| 05/09/2023 | Can?t think of anything |
| 05/09/2023 | Everything was fine, thank you. |
| 05/09/2023 | Very Happy with service. I have no complaints |
| 06/09/2023 | Nothing |
| 06/09/2023 | Nothing |
| 06/09/2023 | No change necessary. |
| 06/09/2023 | Very happy nothing to change . |
| 06/09/2023 | Nothing at all very pleased with treatment and appointment on time. |
| 06/09/2023 | For more face to face appointments available with Gp. |
| 06/09/2023 | Both nurses I saw today were extremely pleasant and helpful. Easier to make a Doctor?s appointment |
| 06/09/2023 | Nothing. Excellent service and staff. |
| 06/09/2023 | Getting in on time always at least 20-25 wait |
| 06/09/2023 | Everything was very good |
| 07/09/2023 | Blood Test was fantasic and I havent got a mark. |
| 07/09/2023 | Very professional |
| 07/09/2023 | Seen & listened too.pilite,caring, reassuring staff |
| 07/09/2023 | Nothing |
| 07/09/2023 | Nothing adverse to report |
| 07/09/2023 | More than happy with the way things are |
| 07/09/2023 | I can?t think of any thing .My blood test was carried out very efficiently and on time by a very efficient and pleasant nurse |
| 07/09/2023 | Nothing |
| 07/09/2023 | So please the way doing the procedure Thank you so much |
| 07/09/2023 | Nil |
| 07/09/2023 | Excellent Service. Nothing to improve. |
| 07/09/2023 | Very satisfied at themoment |
| 08/09/2023 | Nothing, the appointment was early due to not appearance of other patients and the medical person has polite, friendly and completed their work quickly. |
| 08/09/2023 | No change |
| 08/09/2023 | Nothing |
| 08/09/2023 | Why did I get questioned that I don’t need a PSI test every year surely that’s my choice, I’m 66 I’m trying to look after myself and I thought it’s my right to ask for this test every year after all its a silent killer and I want to be in good health |
| 08/09/2023 | For the reception staff to have more time to help resolve relatively simple issues which shouldn?t need several calls. |
| 09/09/2023 | Just can’t get anything sorted out for patients |
| 11/09/2023 | To actually speak to a Doctor about the blood tests Ive had recently |
| 11/09/2023 | Sort the parking out non blue badge holder taking up spaces. |
| 11/09/2023 | I was happy with my experience |
| 12/09/2023 | No problems |
| 12/09/2023 | Nil |
| 12/09/2023 | Going by today’s appointment nothing. |
| 12/09/2023 | No change? happy with service provided . Thank you. |
| 12/09/2023 | All good on this occasion. |
| 12/09/2023 | Nothing everything was good and it was a great experience. Thank you. X |
| 12/09/2023 | Good surgery. staff are very friendly however. Appointment booking procedure..? I find it difficult to call at 8:30 am. Emails are rarely responded to. E-consult (for booking) pointless as it seems to end up with contact surgery anyway. |
| 13/09/2023 | Nothing |
| 13/09/2023 | Everything was just gone.Nurse was very good. THSNK YOU. |
| 13/09/2023 | No |
| 13/09/2023 | Nothing |
| 13/09/2023 | My appointment was on time, carried out professionally and did not require any change. |
| 13/09/2023 | Nothing. Great service and staff |
| 13/09/2023 | If you could clone Sharon, who did my bloods for me yesterday, that would be great. My veins are rubbish now from lots of blood tests and she got it first time, it didn?t hurt and I haven?t got a huge bruise this morning, thank you Sharon:) |
| 13/09/2023 | I am satisfied with the way the surgery is run. |
| 13/09/2023 | no change required |
| 14/09/2023 | I arrived a few minutes late due to road closure, and couldn’t be seen. If they expect us to be patient when we often have to wait 30 minutes, then they could have been more cooperative when I was 10 minutes late due to road works. |
| 14/09/2023 | Nothing – Orchid House is great! |
| 14/09/2023 | All good |
| 14/09/2023 | No change Visit was managed to an excellent level Professional and courtesy from start to finish |
| 14/09/2023 | Nothing all very good |
| 14/09/2023 | Nothing |
| 14/09/2023 | None |
| 14/09/2023 | I cannot think of anything as your receptionist was very helpful with a new query. Sandy gave me excellent comprehensive care. Thank you |
| 15/09/2023 | Improve communication |
| 15/09/2023 | Nothing. Service provided was timely and nurse was very personable |
| 15/09/2023 | Let the staff know that I do my BP readings at home as I have white coat syndrome. This would free up another appointment for someone else. I have taken a form home to complete this and will return it when completed |
| 15/09/2023 | I?m not really qualified to change or improve my treatment, it was satisfactory what was done was what was required. Thankyou. |
| 15/09/2023 | None for this blood test |
| 15/09/2023 | Continuity if seeing one doctor |
| 18/09/2023 | Nothing. |
| 18/09/2023 | Nothing |
| 18/09/2023 | Less wait time |
| 18/09/2023 | On time thanks |
| 18/09/2023 | Don’t need to change anything unable to find fault. |
| 19/09/2023 | Listen to patient. |
| 19/09/2023 | No changes necessary pleased with care provided |
| 19/09/2023 | Queues at reception. Digital login needs more flexibility if running a tiny bit late. |
| 20/09/2023 | Lack of care and compassion from nurse. Unfortunately I was 8 minutes late for my appointment .She refused to see me there was no one else waiting. She could have just done the blood test and reschedule the ECG but refused both. |
| 20/09/2023 | Nil to be change. All perfect with everything. Very professional and pleasant staffs. |
| 21/09/2023 | Appointments being more available |
| 21/09/2023 | Nothing |
| 21/09/2023 | None always receive excellent care very pleased with weight loss. |
| 21/09/2023 | Nothing. |
| 21/09/2023 | None |
| 21/09/2023 | Very helpful |
| 21/09/2023 | No changes |
| 22/09/2023 | Great Surgery. Deserve their QUAFF |
| 22/09/2023 | The surgery made an appointment for me for a blood pressure check up. I was asked to take my blood pressure for the preceding week. When I attended my appointment I simply had a blood test and no other check. |
| 22/09/2023 | No changes required. |
| 22/09/2023 | I would have liked to arrange an appointment whilst visiting the Practice for a blood test but I didn?t want everyone to hear why I wanted an appointment. Unfortunately there is no privacy at the receptionist desk (who by the way are excellent). |
| 22/09/2023 | easier way to get appointment |
| 22/09/2023 | Nothing |
| 22/09/2023 | The appointment went like clockwork – excellent. |
| 22/09/2023 | Stop the glare when laying down having your Blood pressure taken,it’s a Job to relax. The problem is the overhead lights. Thank you |
| 22/09/2023 | My care and treatment was spot on thank you |
| 22/09/2023 | Nothing |
| 25/09/2023 | No change |
| 25/09/2023 | Nothing!! |
| 25/09/2023 | Make it easier to see a Dr. |
| 25/09/2023 | Go back to being able to make an appointment either by phone or online. The current arrangement of being able only ti try for an appointment on the day is extremely inconvenient |
| 26/09/2023 | Nothing. Excellent service |
| 26/09/2023 | Very good as it is staff always very polite helpfull and friendly. |
| 26/09/2023 | Let us know if there is a delay, where possible. Waited over 10 mins after appointment slot time before being seen. |
| 26/09/2023 | Just an observation on the waiting room, it is very bare, cold looking, no toys, could do with a warmer approach, maybe a book table? Care was very good |
| 26/09/2023 | Able to book appointments on line. |
| 26/09/2023 | To stock Jelonet dressings for people like me allergic to other sorts ! |
| 27/09/2023 | Change nothing i am more than satisfied with service i receive |
| 27/09/2023 | All very good |
| 27/09/2023 | Nothing my nurse was lovely kind and helpful my appointment was on time Great to have the same care I have had for the last 20 years I have been With the practice |
| 27/09/2023 | After 8 months, I am having to restart my treatment as originally I was given an untried method for treating an ulcer. This was slowly improving things but it still has a long way to go. I am now on the normal ulcer treatment plan as of this week. |
| 27/09/2023 | would like to see and talk to a Doctor. to be able to ask questions |
| 28/09/2023 | No |
| 28/09/2023 | All good |
| 28/09/2023 | Nothing, it went very well and I was very happy with the service I received. |
| 28/09/2023 | Allow me to book my 12 week prostate cancer jab which I have every 12 weeks on a repeating basis rather than having to involve us both in a time wasting merry go round It has to be done every 12 weeks so why can?t we recognise the fact ! |
| 28/09/2023 | Check in machine was not working |
| 28/09/2023 | I wouldn?t want to change anything! It was on time, the nurse was brilliant to deal with. Blood taken without my realising it, and on my way home in 10 minutes totally satisfied. What would I want to change!? |
| 28/09/2023 | Nothing |
| 29/09/2023 | N/A |
| 29/09/2023 | All good slight problem getting my medicine from chemist |
| 29/09/2023 | Excellent service it was a fantastic experience |
| 29/09/2023 | Ask the government as they have all answers, that?s why every thing seems so slow!!!!!! |
| 29/09/2023 | Happy, nothing needs a change. Thanks |
| 29/09/2023 | None |
| 29/09/2023 | Treatment and care fine.system would be more appreciated with less delay on access and treatments |
AUGUST – 2023
| 01/08/2023 | I understand where I am with my medical condition but it is always good to have someone oversee my tests and results and confirm that everything is as good as it can be. |
| 01/08/2023 | To get in to see the Doctor sooner than arranged at Reception. |
| 01/08/2023 | Nothing, I was very satisfied |
| 01/08/2023 | On a personal note, having to pay for transport back and forth for local appointments. I wonder if for the review would it be possible for a phone appointment instead.. But over all happy with the support and professionalism from the surgery/staff. |
| 01/08/2023 | Not sending booking with followup appointment. To advise 2nd appointment only if results deem necessary. |
| 02/08/2023 | good, it was a bit complicated |
| 02/08/2023 | Nothing! |
| 02/08/2023 | Very good |
| 02/08/2023 | Receptionist at front desk |
| 02/08/2023 | Appointment delays. Advice if running late so that patient does not feel overlooked. |
| 02/08/2023 | Nothing everything is perfect |
| 03/08/2023 | None thank you |
| 03/08/2023 | No improvement necessary it was perfect. |
| 03/08/2023 | Facilitate upload of self-test results prior to telephone appointment for review |
| 03/08/2023 | Nothing to change. All was very good thank you. |
| 03/08/2023 | Nothing thank you. |
| 03/08/2023 | Everything was just fine, no problems at all. |
| 03/08/2023 | Continuity of doctors. |
| 04/08/2023 | Nothing |
| 04/08/2023 | Nothing jess was amazing and she made me feel very comfortable well done ..thank u x |
| 04/08/2023 | Nothing- the lady was friendly, informative, professional and very helpful. |
| 07/08/2023 | Nothing always good |
| 07/08/2023 | Nothing everything was perfect |
| 07/08/2023 | I have nothing but praise for our surgery, they are always friendly and efficient |
| 07/08/2023 | Nothing to change very happy |
| 08/08/2023 | No change needed. |
| 08/08/2023 | Nothing to change. Excellent as ever. |
| 08/08/2023 | Every was good |
| 08/08/2023 | None |
| 08/08/2023 | Nothing |
| 08/08/2023 | Lovely |
| 08/08/2023 | I really don’t know. Booking my appointment was very easy by telephone – very helpful person the other end! I didn’t have long to wait when I arrived today. Once again everyone was kind, friendly and helpful. |
| 08/08/2023 | I am quite happy with all my experiences and treatment l receive at Orchid House, Than you to ALL THE TEAM |
| 08/08/2023 | Use gel before inserting implement for smear test |
| 09/08/2023 | Nothing |
| 09/08/2023 | No. changes very happy with care provided thank you . |
| 09/08/2023 | Nothing all was good |
| 09/08/2023 | Very happy with everything so far. |
| 09/08/2023 | See me on time |
| 10/08/2023 | Nothing |
| 10/08/2023 | Appointment being on time |
| 10/08/2023 | When i received a phone call about the appointment I was not told to bring a urine specimen. My wife will now have to make another trip. |
| 10/08/2023 | All fine. I can’t think of anything that would have made it better. |
| 10/08/2023 | More car parking would be nice. |
| 10/08/2023 | Every thing was good |
| 10/08/2023 | Very good experience no suggested improvements, you offer a quality service, thank you. |
| 10/08/2023 | No change needed |
| 11/08/2023 | My only complaint was they were about 10 minutes late with the appointment otherwise the treatment was very good |
| 11/08/2023 | Was perfect |
| 11/08/2023 | If you are only going to offer telephone appointments in the first instance, please make sure that they can take place within a couple of days. |
| 11/08/2023 | Make it easier to say doctor |
| 11/08/2023 | I can’t think of anything that could improve my experience, my appointment was on time, Josaphine was friendly and professional, put me at ease and took my bloods quickly and easily and constantly chatting to make sure I knew what was happening. |
| 11/08/2023 | Alter the system so you can book the next appointment before you leave |
| 11/08/2023 | It does seem to be taking longer than before to heal. |
| 11/08/2023 | Being on time? knowing about the appointment before going into it. So that I don?t have to answer pointless questions and waste time ? |
| 14/08/2023 | Nothing with the nurse I saw today, she was very helpful, checked on the system and advised us that we already had the shingles jab back in February 2023, and that we didn?t need it. Very good very observant. |
| 14/08/2023 | Personally I wouldn’t change anything. |
| 14/08/2023 | Nothing, as the team are always most helpful, efficient and caring . Great service |
| 14/08/2023 | Overall it was fine with the nurse friendly and helpful. Do not think anything could.be done to improve my experience. |
| 14/08/2023 | Absolutely nothing she was a lovely nurse who I saw. |
| 14/08/2023 | I was happy with the feedback from Doctor Every. Everything was clearly explained, I have no complaints |
| 14/08/2023 | Can?t think of anything ? |
| 14/08/2023 | |
| 14/08/2023 | No change needed. I arrived early and checked myself in, was seen on time and put at ease. A really good experience, thank you |
| 15/08/2023 | Nothing, everything was perfect |
| 15/08/2023 | Nothing. |
| 15/08/2023 | Nothing |
| 15/08/2023 | Nil to change any changes will spoil the perfect running of the surgery |
| 15/08/2023 | Can’t think of anything that could be done to improve things |
| 15/08/2023 | Nothing |
| 15/08/2023 | Nothing |
| 15/08/2023 | Very happy with all aspects of care |
| 16/08/2023 | The care and treatment were lovely it?s just the making of appointments that is stressful! |
| 16/08/2023 | Nothing |
| 16/08/2023 | None |
| 16/08/2023 | Run on time |
| 16/08/2023 | Nothing, thanks. |
| 16/08/2023 | Nothing |
| 16/08/2023 | Nothing |
| 16/08/2023 | Todays experience was about as good as you could expect. Within 5hrs �osultat�on ,blood tests etc NHS does work!!!!! |
| 16/08/2023 | Having been sent a wrong letter re Diabetic review. I?m not diabetic. Will attend a Stroke review in September. A kindly nurse took a blood sample today |
| 16/08/2023 | None – it was great thankyou. |
| 16/08/2023 | No need to change |
| 16/08/2023 | Everything was brilliant, nothing to improve. Thank you. |
| 17/08/2023 | Nothing to change. The sevice was excellent. |
| 17/08/2023 | No criticism at all. |
| 17/08/2023 | Lovely ladies no waiting make you feel s at ease. |
| 17/08/2023 | No change needed |
| 18/08/2023 | Nothing x |
| 18/08/2023 | Fine as it is |
| 18/08/2023 | No need to change anything |
| 18/08/2023 | My experience was fine as it was today. It was very informative and answered the questioned I had regarding my condition and ongoing treatment. |
| 18/08/2023 | I?m very happy with how things are at present |
| 18/08/2023 | Be on time! |
| 18/08/2023 | Still the same complaint. Reinstate online appointments for routine blood tes such as INR. Also repeat nurse appointments. Such a waste of patient time and expensive staff who could be doing something useful. |
| 21/08/2023 | Nothing. |
| 21/08/2023 | Can?t fault your service. |
| 21/08/2023 | None |
| 21/08/2023 | Nothing it was great! |
| 21/08/2023 | A cooler room for treatment |
| 21/08/2023 | Nothing on this occasion. |
| 21/08/2023 | More FACE to FACE with Doctors and medical staff. Elderly patients reluctant to engage with only phone contact. |
| 21/08/2023 | My Age 30 yes younger Thank You |
| 22/08/2023 | Nothing – amazing- did blood test as well |
| 22/08/2023 | Nothing |
| 22/08/2023 | To restore system, to be able to see my GP more quickly. Dont like wait for telephone call back , re follow up.appoitment . |
| 22/08/2023 | Who ever is providing the care or treatment should take time to read the patient file before calling the patient. |
| 22/08/2023 | Satisfied |
| 22/08/2023 | Nothing. I was seen early and the nurse is a lovely professional |
| 23/08/2023 | Today was excellent even though they were experiencing computer issues! But was all under control and dealt with in a professional manner by the team! Sometimes it?s not quite like that when messages and communication are not always clear. |
| 23/08/2023 | Nothing |
| 23/08/2023 | All ok |
| 23/08/2023 | Nothing it ain?t broke en |
| 23/08/2023 | Not always able to get appointment when ringing at 8.30 . am . Seem to be a lot of people ahead which isn?t logical . However the practice is second to none in patient care |
| 23/08/2023 | Today good, nurse appointment quickly booked. Doctors waiting time to get a normal appointment, shame. Where moved from, was back to normal time, few days. But pleased with doctor, helpful on phone. |
| 23/08/2023 | Very happy |
| 23/08/2023 | Not a thing to be changed, It works fine. |
| 23/08/2023 | I am very happy with orchid house surgery and the service that I get |
| 23/08/2023 | Nothing to add |
| 23/08/2023 | All ok |
| 23/08/2023 | You are doing well. I have no complaints. |
| 23/08/2023 | Nothing, it?s perfect |
| 24/08/2023 | On today’s experience nothing |
| 24/08/2023 | In the short time that we have been with the surgery I can only say that it is excellent. Nothing is too much trouble for any of the reception staff. The medical staff I have seen have been excellent and so understanding. No improvement needed. |
| 24/08/2023 | Nothing |
| 24/08/2023 | Satisfactory |
| 24/08/2023 | No problem very good indeed |
| 24/08/2023 | No improvement needed |
| 24/08/2023 | Nil to change needed |
| 24/08/2023 | Nil to change needed |
| 24/08/2023 | Easier and faster to get a face to face appointment. |
| 25/08/2023 | Very well care for as always keep me posted/up to date and I cannot fault them for keeping things up to date. |
| 25/08/2023 | I cannot think of anything |
| 25/08/2023 | If you had a few more doctors, it would save everyone a lot of time on the telephone and would help everyone to explain and understand the problems |
| 25/08/2023 | No changes needed. |
| 25/08/2023 | Happy with the experience |
| 25/08/2023 | Everything was perfect. Nothing needs to change |
| 29/08/2023 | Nothing |
| 29/08/2023 | Nothing! |
| 29/08/2023 | Being able to book an a consultation or telephone conversation with the Doctor when I was attending my blood test. Otherwise excellent |
| 29/08/2023 | Nothing |
| 30/08/2023 | It was a good experience all round . My blood test and blood pressure were carried out with care and some good advice to talk to a doctor and the receptionist was very patient and helpful. Thank you . |
| 30/08/2023 | No improvement needed,all very good. |
| 30/08/2023 | Would not change anything |
| 30/08/2023 | Nothing absolutely perfect |
| 30/08/2023 | N/a |
| 30/08/2023 | All was fine, staff very helpful and understanding. |
| 30/08/2023 | More evening appointments as work till 5.30, lose money if have to leave work early, not good to do that |
| 31/08/2023 | Blood test should be brought back in the surgery for patients with cancer and heart conditions instead of going to Poole or Bournemouth hospital. |
| 31/08/2023 | Nothing everything was fine thank you |
| 31/08/2023 | Nothing |
| 31/08/2023 | Nothing. All very professional and on time. |
| 31/08/2023 | Not sure any improvements would have been possible |
| 31/08/2023 | Nothing to change |
| 31/08/2023 | Nothing |
| 31/08/2023 | Get to see a docter more easily with less hassle |
| 31/08/2023 | The receptionist I spoke to initially was very understanding & helpful. My experience with Doctor Balachandran was first class thankfully she has treated me before and it was very reassuring to have Dr Balachandran treat me again. No improvment req. |
JULY – 2023
| 03/07/2023 | Lovely nurse and on time. |
| 03/07/2023 | Have more available appointments |
| 03/07/2023 | There is nothing that I can think of that would make it better.All the staff have always been very good and helpful thank you. |
| 03/07/2023 | All fine |
| 03/07/2023 | No all ways good |
| 03/07/2023 | Can?t think of anything that needs improvement. |
| 04/07/2023 | Change nothing, service was excellent. |
| 04/07/2023 | Nothing |
| 04/07/2023 | The service I receive from all the doctors, nurses, and reception staff is always outstanding. |
| 04/07/2023 | Claire and Jane are both excellent nurses.
Better online facilities (booking, prescriptions, etc) would be good. |
| 05/07/2023 | Can’t think of anything that could improve it. |
| 05/07/2023 | Probably be getting in on time ,not that I?m moaning |
| 05/07/2023 | Whilst I?m happy to assist for training purposes, 3 painful attempts to obtain a smear sample was unacceptable. I have never experienced this in previous appointments nor have I ever bled before. |
| 05/07/2023 | Nothing |
| 05/07/2023 | I cat think of anything |
| 05/07/2023 | I am happy at the moment, with the service you provide. Thank you |
| 06/07/2023 | No complaints at all, ran like clockwork thanks. |
| 06/07/2023 | All good. |
| 06/07/2023 | Nothing really the blood test went smoothly |
| 06/07/2023 | Nothing, 10/10 |
| 07/07/2023 | Nothing at all. |
| 07/07/2023 | None |
| 07/07/2023 | Easier to get an appointment |
| 10/07/2023 | Nothing.all was good |
| 10/07/2023 | I would like it to be easier to see a doctor but otherwise no complaints. Staff are always helpful and friendly. |
| 10/07/2023 | Excellent service |
| 10/07/2023 | Fed up with saying the same thing. Reinstate on line appointments for blood tests and nurse appointments. Pandemic is over. Save costs of receptionists and frustrating phone calls and hanging on hold in a totally unnecessary queue |
| 10/07/2023 | Not have to wait so long for an appointment. |
| 10/07/2023 | I have no complaints at all 1. I logged in on the computer and avoided the queue at reception 2. The phlebotomist called me in less than 5 minutes and I was out within another approximately 5 minutes! Prompt and efficient, excellent service. |
| 11/07/2023 | Not to have to write an email to the practice manager before being allowed to have vaccinations that are free on the NHS. |
| 11/07/2023 | No need to improve my experience today was excellent. Thank you. |
| 11/07/2023 | Satisfied with the service i received today and could not add anything more to improve it. |
| 11/07/2023 | Nothing at all needs changing |
| 11/07/2023 | All good |
| 11/07/2023 | Nothing I?d change |
| 11/07/2023 | All was good,thank you. |
| 12/07/2023 | I know at the moment it’s hard but more face to face |
| 12/07/2023 | Nothing. |
| 12/07/2023 | Would change nothing. The lady that did my blood test (Sharon)? Was absolutely amazing. Got the bloody first time (never happened before). I was so nervous and worried, she put my mind at rest and made me feel much better. What an absolute star! |
| 13/07/2023 | More help on what to expect from the appointment |
| 13/07/2023 | Open on Saturdays? |
| 13/07/2023 | How can you improve on such excellent staff, and treatment. Kindest regards |
| 13/07/2023 | All very good, caring and considerate reception and nurses |
| 13/07/2023 | Not to have blood test?.!!!! Apart of that is nothing to change, |
| 13/07/2023 | Nothing. Very efficient |
| 13/07/2023 | I have been happy with the appointments provided and with the automated reminder system |
| 14/07/2023 | Nothing, treated with care & sensitivity & knowledgable care. Thank you |
| 14/07/2023 | It was all excellent thank you |
| 17/07/2023 | Sign to remind patients waiting in queue to walk straight through to use screen to sign in. Had strange looks as I walked past some to use screen. Had the feeling they thought I was trying to jump the queue. |
| 17/07/2023 | The appointment was on time and the nurse was very pleasant. I would not change anything. |
| 17/07/2023 | Nothing |
| 17/07/2023 | None highly satisfied with with my visit |
| 17/07/2023 | Nothing I was seen on time, nurses very friendly and professional, very good experience |
| 18/07/2023 | Nothing it was great |
| 19/07/2023 | All was excellent. There is nothing to add, thanks |
| 19/07/2023 | Perfect |
| 19/07/2023 | Nothing |
| 20/07/2023 | No it was excellent On time and a very nice and professional nurse |
| 20/07/2023 | Have more GP face to face appointment slots |
| 20/07/2023 | Any changes will spoil the good the excellent professional job. |
| 20/07/2023 | No need – nurse and service superb! |
| 20/07/2023 | Its fine as it is, I am very happy with the way I am treated. |
| 20/07/2023 | Have my ongoing problem dealt with by a GP doctor or via a referal to a hospital. |
| 21/07/2023 | Excellent service from josie nurse practitioner |
| 21/07/2023 | No change. My care was exemplary thank you. |
| 21/07/2023 | Nothing blood test was done by Josie & as usual extremely efficient. |
| 25/07/2023 | Nothing to change I am receiving excellent care |
| 25/07/2023 | Nothing thanks |
| 25/07/2023 | Send correspondence by email re new appointments etc. and save money on postage. |
| 25/07/2023 | To day was fine, no problems. Very nice friendly nurse and on time. |
| 25/07/2023 | I think it is fine |
| 25/07/2023 | No change |
| 25/07/2023 | All good. |
| 26/07/2023 | I would change nothing, exceptional staff thank you so much !!! |
| 26/07/2023 | Stop patients without masks coughing loudly and often in the waiting area. |
| 26/07/2023 | Excellent overall service provided by the Surgery. No adverse comments to be made. Many Thanks. |
| 26/07/2023 | No nothing, thank you, excellent service, prompt and efficient as always, friendly team in Reception and also lovely kind support from medical staff. |
| 26/07/2023 | No problems |
| 26/07/2023 | Allow 3 more spaces in the car park for patient use |
| 26/07/2023 | My experience was very good so no change . |
| 26/07/2023 | Nothing. Everything was fine |
| 26/07/2023 | All o.k. |
| 26/07/2023 | Treatment was superb , nothing needs changing |
| 27/07/2023 | The service I had was absolutely fine |
| 27/07/2023 | Faster telephone answering ? |
| 27/07/2023 | It?s my first appointment with Orchid House, the nurse was very friendly and professional. |
| 27/07/2023 | There is no need to change anything as my visit went smoothly and efficiently as per usual. |
| 27/07/2023 | Would not change anything, Dr Martindale goes above expectations |
| 27/07/2023 | To get results of blood test a phone call weather it is good new or otherwise for peace of mind thanks |
| 27/07/2023 | I |
| 27/07/2023 | Nothing really – i’m happy. |
| 27/07/2023 | I?ve always had excellent service when I?ve attended the surgery. From the receptionists (who are always friendly and helpful), the nurses in the treatment room (who are efficient and friendly) and lastly the doctors who – luckily – I rarely see. |
| 27/07/2023 | A nice cup of tea and a bun |
| 28/07/2023 | very poor |
| 28/07/2023 | It was a blood test, nothing to improve |
| 28/07/2023 | Absolutely nothing. Exceptional help. The staff, doctors, nurses and receptionist are always so friendly. Best doctors surgery EVER. |
| 29/07/2023 | Poor |
| 31/07/2023 | Nothing see on time very friendly staff |
| 31/07/2023 | Nothing |
| 31/07/2023 | Nothing. Absolutely superb. |
JUNE – 2023
| 01/06/2023 | Nothing |
| 01/06/2023 | Nothing |
| 01/06/2023 | It was perfect, very nice nurse Thankyou |
| 01/06/2023 | Nothing. |
| 01/06/2023 | Very good,the nurse that took my blood sample was brilliant |
| 01/06/2023 | Nothing |
| 01/06/2023 | Nothing I’ve never had a bad experience all staff, doctors and nurses have always been wonderful, friendly and lovely So glad I joined |
| 01/06/2023 | I was treated with the utmost care and attention by Dr. Grania and all staff. |
| 01/06/2023 | Nothing |
| 01/06/2023 | None. |
| 01/06/2023 | All good. |
| 02/06/2023 | No changes everything was fine and helpful |
| 02/06/2023 | The service is first class helpful efficient caring staff |
| 02/06/2023 | Nurse was running late but apology was given, it happens, so not an issue. |
| 02/06/2023 | maybe, by going back to the old procedure of booking a personal appointment with a GP at any time instead of the phone one first? |
| 02/06/2023 | Nothing to change. On time. Friendly, professional, thank you. |
| 05/06/2023 | It went well. Thankyou |
| 06/06/2023 | Nothing I was very happy about everything |
| 06/06/2023 | I was treated very well, no improvement needed. |
| 07/06/2023 | All good no need to comment |
| 07/06/2023 | Nothing needs changing. It was perfect. |
| 07/06/2023 | Wonderful service |
| 07/06/2023 | No change required. |
| 07/06/2023 | Nothing, all excellent, thank you. |
| 07/06/2023 | It was great. No improvement necessary. |
| 08/06/2023 | I am satisfied with the service |
| 08/06/2023 | So far so good ,I have been given my prescriptions in time and the services I was offered today are beyond my expectations,well done. |
| 09/06/2023 | Nothing comes to mind. |
| 09/06/2023 | None |
| 09/06/2023 | No need to change anything |
| 09/06/2023 | Faster blood tests. |
| 09/06/2023 | The nurse was wonderful but booking my review with her two weeks before the blood test that this appointment was set to discuss made it a waste of time for both of us
Surely the need to complete the blood test first should have been obvious |
| 09/06/2023 | None that I can think or |
| 12/06/2023 | Everything was good |
| 12/06/2023 | Get appointments sooner |
| 12/06/2023 | A nice cup of tea after each blood test would be nice ? |
| 12/06/2023 | Nothing. |
| 12/06/2023 | Not a thing. |
| 12/06/2023 | Always been very happy with the way I am treated from reception, nurses and doctors |
| 12/06/2023 | Things at this Surgery have improved quite a lot. I know everyone was under pressure during covid. |
| 12/06/2023 | When you’re running late, send a pretty girl round with a tray of ice-creams like they used to do in cinema’s |
| 13/06/2023 | None |
| 13/06/2023 | Nothing everything was fine |
| 13/06/2023 | Please do not make an appointment without my request and then write to me to tell me about the appointment. By all means ask me if I would like an appointment and I will respond if I would like to accept. |
| 13/06/2023 | Shorter wait time |
| 13/06/2023 | No suggestions. The lady I spoke to was very professional, efficient and helpful |
| 14/06/2023 | The service was great! |
| 14/06/2023 | Nothing to change |
| 14/06/2023 | Cappuccino on arrival! |
| 14/06/2023 | Less of a wait for arranged appointments
Once you get the appointment, your service is 5* excellent |
| 15/06/2023 | I couldn?t think of a thing that would have improved my experience today which was excellent! I was called on time, Nurse covered everything and an updated ?MY COPD Care Plan? printed |
| 15/06/2023 | No problem at all |
| 15/06/2023 | Not a thing. Very satisfied. |
| 15/06/2023 | First class treatment no views on any change |
| 15/06/2023 | Water cooler |
| 16/06/2023 | No change needed |
| 16/06/2023 | Nothing |
| 19/06/2023 | I had blood tests today which I hope were the correct ones as in the past I have gone for a test and a different one was taken |
| 20/06/2023 | Please, do not change anything |
| 20/06/2023 | Nothing |
| 20/06/2023 | Nothing. |
| 20/06/2023 | Nothing |
| 20/06/2023 | Nothing |
| 21/06/2023 | I would not change the Treatment room experience, the nursing staff are very kind and professional. |
| 21/06/2023 | I was totally satisfied with my treatment |
| 21/06/2023 | Nothing. Excellent throughout. |
| 21/06/2023 | NA. I have always been very impressed with my care and treatments |
| 21/06/2023 | Had a blood test didn’t feel it go in very good. |
| 21/06/2023 | Very happy thank you. |
| 22/06/2023 | Nothing! |
| 22/06/2023 | As my appointment went smoothly and efficiently I do not see any reason to change the current format. Thank you all. |
| 22/06/2023 | All fine thank you |
| 22/06/2023 | I think it is ok as it is |
| 22/06/2023 | I am very happy with my appointment, could not have been better. |
| 22/06/2023 | No suggestions as the appointment went very well. |
| 22/06/2023 | Endeavor to cut down waiting times for appointments in all categories. Two weeks is like a lifetime when the patient is in extreme pain. |
| 22/06/2023 | Nothing |
| 22/06/2023 | Nothing |
| 22/06/2023 | I cannot think of any changes. My visit was very helpful, efficient and friendly. Orchid house is a very friendly surgery. |
| 23/06/2023 | No changes needed |
| 23/06/2023 | Only thing would be nice to have the same doctor for continuation. Otherwise have always found staff pleasant and helpful. |
| 26/06/2023 | My appointment time. Is met. |
| 26/06/2023 | Nothing at the present time |
| 26/06/2023 | Nothing Excellent Services can?t fault it at all |
| 26/06/2023 | Understand what tests you need to perform |
| 27/06/2023 | No change required |
| 27/06/2023 | As usual everything was perfect no change needed |
| 27/06/2023 | Easier access to doctors |
| 27/06/2023 | Nothing. |
| 27/06/2023 | Nothing at all as all appointments in the treatment room are excellent |
| 27/06/2023 | Nothing springs to mind. Appointment was on time and the staff were very attentive |
| 28/06/2023 | Nothing |
| 28/06/2023 | I would not change a thing. My appointment was on time and the nurse was exceptional. |
| 28/06/2023 | Very happy with the care I received today |
| 28/06/2023 | Nothing |
| 28/06/2023 | Make life easier for us all. I had a telephone appointment with doctor she advised blood test. I had to wait 2 weeks for a 2 minute process. I had to phone in at 08.30 sharp and I was already on a long in queue. |
| 28/06/2023 | Nothing been very good |
| 28/06/2023 | No |
| 29/06/2023 | No change, all fine. |
| 29/06/2023 | Sometimes a phone call isn?t as good as seeing a doctor such as hearing problems. A doctor really needs to see the patient in order to know what treatment is required |
| 30/06/2023 | Everyone has a different approach to suit their own body needs |
| 30/06/2023 | Everything was good nurse was extremely kind and helpful. And as it was a Friday evening appointment the other people were very kind too as they had to wait around as it had gone 6.30 |
| 30/06/2023 | Great service from staff and Doctor. |
MAY – 2023
| 02/05/2023 | Nothing |
| 02/05/2023 | James was brilliant. He went through all my blood test results and he was very reassuring. |
| 02/05/2023 | All good |
| 02/05/2023 | Nothing |
| 02/05/2023 | Nothing |
| 04/05/2023 | Nothing that i can think of?thanks |
| 05/05/2023 | They are doing there best in the situations that’s occurred since COVID started |
| 05/05/2023 | Cannot fault the excellent service a credit to you all |
| 05/05/2023 | Nothing. Was brilliant as always. |
| 09/05/2023 | Very poor |
| 09/05/2023 | Nothing, perfect as it is! |
| 09/05/2023 | Couldn’t better the appointment kept with James, diabetic consultant, very friendly and answered all questions satisfactorily. |
| 11/05/2023 | Nothing it went smoothly and was on time |
| 11/05/2023 | I would have access to all my notes including historical ones. |
| 11/05/2023 | It was perfect. |
| 11/05/2023 | No problem with visit for blood test. On time and attended to by very pleasant and professional nurse. Thank you. |
| 11/05/2023 | For my blood test I would change nothing. Appointment on time and carried out by a very pleasant and professional nurse. |
| 11/05/2023 | Nothing |
| 12/05/2023 | My be more in depth- ie test for prostate etc |
| 12/05/2023 | Deal with more than 1 thing at a time, to cut down on visits to the surgery. |
| 12/05/2023 | Everything was fine especially the receptionist when My daughter had to ring the day before to check about my appointments. Dr Every has been very good keeping an eye on my condition. |
| 15/05/2023 | Nothing on this occasion |
| 15/05/2023 | Everything fine |
| 16/05/2023 | nothing always good. |
| 16/05/2023 | Nothing |
| 16/05/2023 | As a follow up to my asthma review I went to reception to make an appointment with senior nurse practitioner, as recommended by the nurse I?d just seem to discuss another health matter. Was told I had to call to make an appointment – why?????? |
| 16/05/2023 | The appointments are normally on schedule and have always worked well for me so from my point of view no changes are necessary. |
| 17/05/2023 | Treatment and service at Orchid House is brilliant .. keep up the good work, and thank you for all that you do !! |
| 17/05/2023 | Nothing on time the nurse was really friendly and helpful |
| 17/05/2023 | Excellent nurse |
| 17/05/2023 | There is no need to change the current system. |
| 17/05/2023 | I miss the Orchids in the waiting room….. Care and Treatment though, superb….? |
| 17/05/2023 | Nothing thankyou. |
| 17/05/2023 | Nothing |
| 17/05/2023 | The advisory messages gave ambiguous times: I had to phone to check, but thank you to the helpful staff |
| 18/05/2023 | Know Improvement needed. |
| 18/05/2023 | Nothing obvious. All was excellent, lovely staff, prompt attention, thank you |
| 18/05/2023 | Due to my condition I find the seats too low so I have to sit on the table so I can stand when the nurse calls for me That gets uncomfortable after a while |
| 18/05/2023 | Happy as it is |
| 18/05/2023 | Nothing to change |
| 18/05/2023 | None |
| 18/05/2023 | Everything ran smoothly today. On time and painless |
| 18/05/2023 | Face to face contact |
| 18/05/2023 | This visit was perfect. No changes needed |
| 18/05/2023 | Nothing to change it was very good. |
| 18/05/2023 | All satisfied |
| 18/05/2023 | In this instance it was a straight forward blood test that the Dr had requested six months ago. Appointment ran on time and the Clinician was extremely courteous. |
| 19/05/2023 | You can’t change perfection just the best people |
| 19/05/2023 | Nothing needs to change. Friendly reception and great service. |
| 19/05/2023 | A sign to wait in the small waiting room if blood test appt. As easier to hear your name being called out. Appointment was quick and easy no issues. Thankyou. |
| 19/05/2023 | Nothing to change It went according to plan. Helpful nurse and friendly Altogether a good experience |
| 19/05/2023 | I have been looked after so well when visiting the surgery, and everyone is helpful and friendly. No improvements necessary. Thank you. |
| 19/05/2023 | No change required. This surgery is excellent and everyone there is doing a great job. |
| 19/05/2023 | No change |
| 22/05/2023 | Good appointment – wonderful nurse took my bloods very friendly and professional and lovely lady on the reception desk who helped when the machine wouldn?t log me in. |
| 22/05/2023 | Absolutely nothing, all the staff from the receptionist/s Drs, Nurses are all excellent give a friendly and exceptional service. Each and everyone deserve praise and recognition for doing a excellent job. |
| 23/05/2023 | Everything was perfect so I cannot see how you could improve the visit. Very grateful for all the care I have been given over the past 5years. |
| 23/05/2023 | Nothing needs changing every body I have dealt with have been very polite and helpful |
| 24/05/2023 | On time keeping with appts. |
| 24/05/2023 | I can’t think of anything, I’ve always been pleased with the attention I have received. |
| 24/05/2023 | Nothing was very good |
| 24/05/2023 | Nothing |
| 24/05/2023 | Nothing to change extremely pleased |
| 24/05/2023 | Very pleasant and efficient |
| 24/05/2023 | No improvement necessary! I?m always amazed at how good the service is from Orchid House, the whole team just seem to make things run very smoothly and efficiently! Many thanks. |
| 25/05/2023 | Be up to date with information from the consultant. Felt I had to tell you what you should really already have known. Otherwise useful appointment. |
| 25/05/2023 | Nothing at all .. very happy with service |
| 25/05/2023 | Make on line booking possible. It?s been since first lockdown. Now no masks etc. It a waste of everyone?s time. |
| 25/05/2023 | More privacy when discussing treatment with the reception team, currently all details can be heard when sitting in waiting area |
| 25/05/2023 | Wider testing on my blood sample to include other factors potentially related to the suspected borderline iron anaemia |
| 25/05/2023 | Nothing necessary |
| 25/05/2023 | Nothing my experience was exceptional |
| 25/05/2023 | Nothing! It was amazing, the nurse was really nice and helpful |
| 25/05/2023 | Nothing |
| 25/05/2023 | Perfect place to go and the service great thanks |
| 25/05/2023 | Nothing |
| 25/05/2023 | Everything was fine |
| 26/05/2023 | N/a |
| 26/05/2023 | No change |
| 26/05/2023 | The nurse I saw think it was Jess was very friendly and professional but have to say all the nurses are friendly and professional |
| 26/05/2023 | I was very happy with the service I received, it was outstanding. |
| 26/05/2023 | It is very good already. |
| 30/05/2023 | Nothing, everything spot on. |
| 30/05/2023 | I can’t ask for a better experience. |
| 30/05/2023 | |
| 31/05/2023 | The GP can be more sensitive and not indicate that one?s heath issues are considered as a ?claim?. I do not have a habit of creating issues, one?s personal journey should be respected and not ridiculed. |
| 31/05/2023 | |
| 31/05/2023 | Nothing to change the nurse was very gentle and I asked her a few questions and she answered so well . Went to ask a question from the receptionist and was extremely helpful and kind |
| 31/05/2023 | Nothing. Excellent treatment. |
| 31/05/2023 | Nothing to change |
APRIL – 2023
| 03/04/2023 | Easier to get appointment |
| 04/04/2023 | Nothing. My nurse was very helpful |
| 04/04/2023 | I cancelled my appointment so I?m not sure but please can u send me via text a new appointment for a smear please, when u can fit me in next x Many thanks |
| 04/04/2023 | To send a sick note the day it is requested. Failure to do this causes much anxiety and worry, and is not helpful when someone is already ill |
| 04/04/2023 | No change necessary |
| 05/04/2023 | Didn’t have to wait long and the nurse who too my bloods was excellent and very efficient . |
| 05/04/2023 | Nothing at all |
| 05/04/2023 | Don’t feel that anything would have improved my mums experience, the diabetic nurse was lovely and everything was carried out professionally. Thank you |
| 05/04/2023 | Everyone was exceptionally kind and caring towards me, as I have recently lost my husband. They couldn?t have done any better. Thank you ? |
| 06/04/2023 | See doctor for face to face appointments. |
| 06/04/2023 | I understand that it would be useful if we turned up 5 mins early to help with speeding up the process. So I suggest you ask us to do that. |
| 06/04/2023 | Excellent today |
| 06/04/2023 | Nothing |
| 06/04/2023 | All very good |
| 06/04/2023 | Nothing |
| 06/04/2023 | Nothing,happy with my treatment. |
| 06/04/2023 | Nothing |
| 06/04/2023 | Nothing, I went in early and the blood test and blood pressure was done by a lovely lady, very pleasant experience ? |
| 11/04/2023 | Nothing to change. |
| 11/04/2023 | None |
| 11/04/2023 | There is no need to add/change anything as my appointment went smoothly and professionally. |
| 11/04/2023 | I could not offer any imp?�vement suggestion |
| 17/04/2023 | Make own appointments on line as used to be. |
| 17/04/2023 | Quicker appointments but I know that?s not your fault |
| 18/04/2023 | Nothing needs changing. |
| 18/04/2023 | Improve the efficiency and performance |
| 18/04/2023 | I have no problems for me it is working well. |
| 18/04/2023 | I was very happy with the care I received. Thank you. |
| 18/04/2023 | I wouldn’t change a thing. |
| 18/04/2023 | None |
| 18/04/2023 | None |
| 18/04/2023 | Online appointment bookings. |
| 19/04/2023 | Can’t improve on excellence ?? |
| 19/04/2023 | Not a thing all good here |
| 20/04/2023 | All a okay |
| 20/04/2023 | Reinstate on line appointments for nurse abd blood tests |
| 21/04/2023 | Nothing |
| 21/04/2023 | Nothing. As usual Josie was her usual very efficient self when my blood test was done. |
| 24/04/2023 | No change needed |
| 27/04/2023 | More face to face appointments with doctors. |
| 27/04/2023 | No changes necessary. |
| 28/04/2023 | I recently asked for a repeat prescription but did not get all of the items?. Would be nice to know why not ? |
Opening Times
- Monday
08:30am to 06:30pm - Tuesday
08:30am to 06:30pm - Wednesday
08:30am to 06:30pm - Thursday
08:30am to 06:30pm - Friday
08:30am to 06:30pm - Saturday
CLOSED - Sunday
CLOSED
Useful Links
