Friends and Family Reviews and Feedback 2024

FEBRUARY – 2025

Febcapture

03/02/2025	SAM THE NURSE WHO DID MY VACCINATION WAS EXCELLENT.
03/02/2025	Nothing
03/02/2025	First class service today booking appointments should be possible any time, not just in the morning. It is not always possible to phone a. m. Surely not that hard to look at the diary and plan ahead. Constructive criticism not a complaint.
03/02/2025	I had excellent service.
03/02/2025	None
04/02/2025	Nothing, very happy with service.
04/02/2025	All was exceptional service. A pleasure to attend for blood test thank you
04/02/2025	I?m able to access internet to answer a slight medical problem. In the past your super treatment room staff have been very happy to answer anything that concerned me
04/02/2025	Easier access to my records. Not simple to get at the moment
04/02/2025	Easier access to doctors appointments.
04/02/2025	Very happy
04/02/2025	No change needed. All good
04/02/2025	My diabetic care is very good but you prescription department needs a major overhaul and this space is not big enough to advise how it could be better
05/02/2025	Quick blood test, professional and friendly
05/02/2025	My experience was good I was not kept waiting it was informative and very friendly
05/02/2025	Sandra, Jessica,and Samantha are such kind and professional nurses, you can?t improve on the way I have been treated. Thankyou for having such wonderful people. John W Gilchrist
05/02/2025	Very good
05/02/2025	Nothing to change
05/02/2025	No everything was good
05/02/2025	Already a member of the PPG group
05/02/2025	Nothing
05/02/2025	Sam was delightful, easy to chat to and most efficient. Thank you NHS for all you do!
05/02/2025	My experience was great thanks
05/02/2025	I can’t think of anything ?
06/02/2025	While reminders and messages are appreciated having to access them via the NHS app v the previous text message is not aways immediately convenient or quick.
06/02/2025	Nothing
06/02/2025	Very happy with this surgery, all the staff are friendly & do a fantastic job. Refreshing after dealing with other surgeries poor service. Keep up the good work, Orchid House!?
06/02/2025	Nothing I could suggest would have made my visit any better.
06/02/2025	It was perfect all credit to the staff involved.
06/02/2025	To be able to speak direct with the nursing team prior to my appointment. On the day there was a medical issue so my 24 hr bp check couldn’t actually be carried out.
06/02/2025	Nothing
06/02/2025	Nothing
06/02/2025	A friendly and efficient nurse.
07/02/2025	To be able to access doctors appointments easier like being able to book a few days ahead if symptoms are not serious.
07/02/2025	Allow on line appointment booking. Then you save staffing costs and I don?t have to listen to messages about how you support staff and won?t tolerate rudeness etc.
07/02/2025	Bacon sandwich on arrival ?
07/02/2025	Better organised appointments to see a doctor face to face apart that every thing is perfect
07/02/2025	None, excellent receptionist, nurses technique and bedside manner.
07/02/2025	Nothing, I checked in 10 minutes early, was told the expected waiting time and was seen on time. Very prompt and efficient.
10/02/2025	Nothing
10/02/2025	Nothing.
10/02/2025	It was a pre arranged telephone appointment and the appointment was on time so I was very satisfied.
10/02/2025	WiFi ?
10/02/2025	All was good for me
10/02/2025	I would not change anything.
10/02/2025	Excellent professional and timely service thanks
11/02/2025	Nothing to change. Treatment room staff friendly and efficient.
11/02/2025	Excellent attention and appointment time was kept
11/02/2025	Polite staff, quick turn around. All round positive experience
11/02/2025	All perfect, thank you.
11/02/2025	To be able to book a follow up appointment with the GP as requested by him but I think that is out of anyone?s control. It does not detract from the excellent service I received today
11/02/2025	Nothing to change Seen on-time Perfect.
11/02/2025	I’m very happy about the service I received from OHS.
11/02/2025	I have a toe on Rt foot that has needed to be dressed weekly All the nurses in the treatment room have been top class – excellent
11/02/2025	Tell the patient why you need to be blooded
12/02/2025	I?m very happy with the service
12/02/2025	More consultation time with our GP
12/02/2025	No system works well Staff are so friendly and sympathetic to what ever the problem is. Especially Sam. Who I got to see regularly just recently.
12/02/2025	I am very satisfied with the care I have always received from the Nurse Practitioner-Tracy and am usually able to get an appointment with her on the day as long as I call immediately the phones go live at 8.30am. it is very stressful though.
12/02/2025	Very promp and friendly.
12/02/2025	Always helpful n kind when you have to go to surgery.
12/02/2025	Excellent service. No change necessary in my opinion.
12/02/2025	I have no suggestions
12/02/2025	No
13/02/2025	I wouldn?t change anything. Always a pleasure
13/02/2025	As we book ourselves in on the screen I don’t see why we have to stand out in the cold until 8.30.
13/02/2025	Nothing!
13/02/2025	Good
13/02/2025	Maybe two people on reception duties so when gets busy as it generally does will result in speedy patient requirements
13/02/2025	I found the service very good I wouldn?t change anything
13/02/2025	All thanks
13/02/2025	No every thing was very good
13/02/2025	Nothing
13/02/2025	Don?t change all good
13/02/2025	More of the same, thank you!
13/02/2025	Everything was spot on.. very impressive
13/02/2025	It is always very good never had.any problems.The nurse’s are all very kind.
13/02/2025	Excellent service nothing to change
13/02/2025	I’m very happy with the service I received.
13/02/2025	Everything was fine
14/02/2025	Patient Participation Group would ike more information on this group.
14/02/2025	Carry on with what you do
14/02/2025	I have never had any reason for complaint, both the medical staff and reception team are quick to respond and are extremely professional in every aspect of their work. I have no complaints with any aspect of the NHS.
14/02/2025	The service and treatment that myself and my wife have had from Orchid House staff and Surgery is absolutely amazing, thank you very much.
14/02/2025	Nothing to change b
14/02/2025	Lovely staff, could not change anything
14/02/2025	It was a good experience
17/02/2025	More face to face time with a doctor who has knowledge of my medical history.
17/02/2025	No change
17/02/2025	I am happy as it is.
17/02/2025	None
17/02/2025	Verygood
17/02/2025	Try and get an appointment is very difficult to actually speak to a doctor. When you almost insist that you have to see one, could you can?t explain everything by telephone enquiry it?s often a week at least away and you need to see somebody now.
17/02/2025	Nothing. The appointment was on time and went to plan. The nurse was very kind and helpful.
18/02/2025	No it was perfect
18/02/2025	I don?t think under present pressure heath care is under Iam happy with the treatment I receive .
18/02/2025	As always from your lovely ladies on reception, from staff that takes blood are who are as lovely too, the doctors are all amazing and give the time to listen and help to the best of their ability. Thank you
18/02/2025	I wouldn?t change my care or treatment
18/02/2025	At this point in time I would change nothing, the treatment , overall organisation and the professional treatment I have received from all members of staff at the surgery has been second to none, so well done all keep up the good work Many thanks.
18/02/2025	Very happy with the service staff very helpful thank you to all of you
18/02/2025	Nothing. The staff and doctors have been brilliant,
19/02/2025	Nothing. The appointment was just about on time. The nurse was friendly, gave me all the information I needed and very professional.
19/02/2025	No change
19/02/2025	Can’t think of anything everything was great
19/02/2025	Everything was very good.
19/02/2025	Nothing
19/02/2025	I would like to have planned review dates to review my health, to discuss any new health changes, advice about my medication to see if it?s working or needs changing. As I?m not with a consultant since my diagnosis. It would help to have reviews
19/02/2025	Nothing
20/02/2025	Nothing
20/02/2025	Nothing,no problems.
20/02/2025	Very helpful and good ?
20/02/2025	Nothing for this appointment it ran smoothly
20/02/2025	Whole experience very good
20/02/2025	A bit disappointed on my previous visit, when I asked for a glass of water, the wonderful Nurse told me that the Surgery do not supply water, stating that she had to bring water from home for her own consumption, which I think is not right
20/02/2025	Treatment today was absolutely fine. Blood test could not be improved
20/02/2025	Nothing I was seen to very quick. Very pleased with the service.
21/02/2025	I came for a blood test. Both ladies were lovely. Prompt. Caring and Professional. Nothing to suggest or change.
21/02/2025	All good for me
21/02/2025	Everything was perfect as it always is
21/02/2025	Great service.
24/02/2025	Always excellent service from very friendly and helpful staff and doctors and nurses.
24/02/2025	It’s tops as far as I am concerned
24/02/2025	Excellent service as always. Cannot fault in anyway
24/02/2025	Nothing. All good
24/02/2025	Please stop requesting feedback from every visit.
24/02/2025	Nothing to change ?. Excellent treatment
24/02/2025	Nothing
25/02/2025	We couldn’t be more grateful for ALL the care that the staff do to support us and the treatment I receive. Thanks again.
25/02/2025	Fantastic service as always thank you for making appointments always seem hassle free
25/02/2025	Nothing
25/02/2025	Nothing!!!
25/02/2025	No changes required
25/02/2025	Shingles injection
25/02/2025	How can you improve on gold star treatment given by Jessica.
26/02/2025	All good
26/02/2025	Nothing at the moment.
26/02/2025	No changes necessary
26/02/2025	Service is generally very good, it would be good to have easier access to my doctor (Dr Every) as different doctors often have different opinions.
26/02/2025	Everything fine
26/02/2025	Nothing
26/02/2025	Nothing – it?s a brilliant practice!
27/02/2025	All excellent
27/02/2025	For me personally I wouldn?t want any change in my appointments today! From original call from receptionist offering both appointments within 30 minute time slot to arrival today! Checked in on touch screen, all staff friendly without exception.
27/02/2025	Nothing after this visit.
27/02/2025	Keep up the good work
27/02/2025	Keep the excellent service you already have.
27/02/2025	Orchid house surgery is getting better and better
27/02/2025	Waiting times for phone calls and appointments
27/02/2025	Nothing at this point. Sandy was very kind and professional
27/02/2025	Nothing
28/02/2025	My recent experience with the surgery has been very positive.
28/02/2025	I have always been happy with the treatment I have received at the surgery.
28/02/2025	All is good now with everything re our surgery
28/02/2025	The attention I have received has been excellent. Thank you to everyone.
28/02/2025	To be able to talk to my gp the same day on phone and be able to see my own gp sooner.
28/02/2025	Nothing you are all absolutely great

JANUARY – 2025 Jancapture

02/01/2025	Seems OK by me.
02/01/2025	Everything fine
02/01/2025	I can?t fault the care I have been given it is always good. My only concern which gives me real anxiety is never knowing if I will be able to get an appointment although I call on the dot of 8.30am but am still always at least the 11th person in line
02/01/2025	Nothing
02/01/2025	Nurse very good and caring
03/01/2025	All good
03/01/2025	Continue the way you are doing,the treatment and care is excellent,
03/01/2025	Nothing
03/01/2025	I would not want to change anything
03/01/2025	Nothing very nice nurse and on time impressed
03/01/2025	Making it easier to get appointment
06/01/2025	I don’t think there is anything you could have done to make today’s appointment any better than it was.
06/01/2025	Brilliant as normal thank you
06/01/2025	I would welcome an annual overall assessment of my health tailored to me i.e. not the standard health check offered by BUPA and some private hospitals.
07/01/2025	Nothing as it’s so good.
07/01/2025	Nothing, it was fine.
07/01/2025	No change required, the nurse giving the vaccination answered all queries fully, I didn’t feel that there was any need to hurry things through. All in all a very positive experience. Thankyou
07/01/2025	Very nice
07/01/2025	No changes needed.
07/01/2025	Considerable variation in care and treatment at Orchid House.
07/01/2025	No change needed
07/01/2025	I couldn’t fault the vital care, advice and support that James Abel offers and could not be happier with the service. Thank you
07/01/2025	As always very kind people.
08/01/2025	To date my experiences have been positive.
08/01/2025	Change nothing . Thank you
08/01/2025	I?m very pleased with care from Jess she gave more information which helped me to understand so all good
08/01/2025	Care was great.
08/01/2025	There for well being clinic, but only learnt on attending that I wasn’t eligible. However blood pressure check showed it was higher than ideal
08/01/2025	None at the moment.
08/01/2025	The lady I saw was friendly and never made you feel rushed
08/01/2025	Why is it necessary to give eight weeks notice for a holiday vaccination but a follow up booster you only need a month?s notice. A vaccination is not a luxury, it saves the NHS money if it prevents you getting an illness while abroad.
09/01/2025	The service was excellent, no change needed
09/01/2025	Rude receptionist
09/01/2025	My only experience recently has been with the nurse. Would not be able to comment on other services.
09/01/2025	Service I received today was excellent
09/01/2025	Nothing
09/01/2025	Always helpful , considerate, nurses at blood test, first ckass treatment
09/01/2025	Phlebotomist always so friendly puts you at ease immediatly and so gentle. Novafter effects whatever. Very professional…even Sked me to make my monrhly appoibtment before leaving the surgery. Excellent seevice again ans thabkyou Orchid House
09/01/2025	More privacy at reception window
09/01/2025	Service always excellent
09/01/2025	Quicker turnaround for blood tests and results.
10/01/2025	I have already signed up to join. The experience was good. A few awkward silences to begin with but I than broke the ice by starting talking with the ladies.
10/01/2025	Very good ?
10/01/2025	All was good, appointment on time, nurse – very friendly & approachable. No improvements necessary
13/01/2025	Fantastic treatment. All doctors, nurses, receptionists , and patient/surgery specialised practitioner nursing staff snd A and E staff all inspirational , reassuring but above all very empathetic .
13/01/2025	Nothing to change it was perfect
13/01/2025	Everything was absolutely fine, I can think of no reason to change if it?s working so well
13/01/2025	I have received excellent treatment and care. There is nothing to do to change my experience.
13/01/2025	For the receptionist to have better manners
14/01/2025	My appointment was with my Diabetic nurse. These appointments are ALWAYS first class with the best care & treatment.
14/01/2025	Na
14/01/2025	All ok
14/01/2025	Went for RSV injection but was not able to as not 75. It was booked by receptionist after consultation. If I was to be refused someone could have informed me so I didn?t have a wasted journey. I appreciate it not the nurses fault.
14/01/2025	Nothing to change, pleased that I was sent a reminder.
15/01/2025	Nothing to change perfect thank you
15/01/2025	Always very good service and friendly staff thank you
15/01/2025	I think all is very good already
15/01/2025	Lovely nurse, WE both agreed the dressing stay until Monday 20th.
15/01/2025	No comment! Every thing worked well and efficiently
15/01/2025	Dr Green goes above and beyond for you. Everyone are so helpful and it?s much appreciated
15/01/2025	Nothing
15/01/2025	My experience today was very good and the nurse took time to answer any questions I had .So the service was fine
16/01/2025	I was more than happy with my appt. To have blood test and blood pressure. Couldn?t have been better.
16/01/2025	I was happy with the treatment I received this morning. The lady I met was very friendly and cheerful.
16/01/2025	I am totally satisfied with my treatment at Orchid House.
16/01/2025	Excellent could not fault the attention I received
16/01/2025	It was all good
16/01/2025	Run to time
16/01/2025	Just to get people seen more quickly if possible so there not waiting a while
16/01/2025	Very pleased with advice provided with my Copd and the attention provided for my future requirements
16/01/2025	The surgery was quick to act. I could not have had better treatment. Thankyou
17/01/2025	Rather than send a letter with an initial appointment (which I had to change as not suitable) perhaps a phone call would be better to arrange a mutually convenient time/date.
17/01/2025	Nothing, in this particular incident it was excellent
20/01/2025	Did not know why I was being retested, only when I asked the nurse was this explained.
20/01/2025	I am very satisfied the quality of your service , would not change anything. Thanks
20/01/2025	Nothing further could have been offered.
20/01/2025	I cannot think of any change that would improve my experience of services from Orchid House Surgery.
20/01/2025	Nothing I am happy with the service provided
20/01/2025	Happy with your service thank you
21/01/2025	A clock in the waiting area?
21/01/2025	As always I cannot fault the care given by Doctors, nurses and all the reception staff. Both my husband and myself are treated with care and kindness. Many thanks.
21/01/2025	I am very happy with the treatment I get.
21/01/2025	No need for change
21/01/2025	An excellent service provided, with no detrimental comments to be made.
21/01/2025	Being profoundly deaf always seems to cause me to worry
21/01/2025	It the Best , thank you.
21/01/2025	No change needed
21/01/2025	N/A. An excellent and friendly service.
21/01/2025	Dr Yau is a excellent Medical professional she has been very instrumental in my diagnosis and treatment. I could not give a higher recommendation and know that she would go out of her way to get to the bottom of any and all of my many problems.
21/01/2025	Nothing brilliant ?
21/01/2025	I am not qualified enough to comment on this, the service myself and husband have had from Orchid house is always of best quality , Thank you to all the staff in all departments.
21/01/2025	No changes required
21/01/2025	RSV injection on time and very efficiently done. No pain at all.
22/01/2025	I think where possible, couples should be factored in to have their inoculations at the same time together, rather than one of them on a Tuesday and the other on a Wednesday.
22/01/2025	Based on my experience to day I found the service very good. The nurse was kind and understanding.
22/01/2025	N/A very happy thank you !
22/01/2025	Nothing I can think of.
22/01/2025	Being seen on time
22/01/2025	Can?t think of any improvements. I have never had a bad experience and the nurses & staff are fab.
22/01/2025	Nothing keep up the good work
22/01/2025	N/a
22/01/2025	Works for me
22/01/2025	I appreciate that the practice is busy, but I had to wait 50 minutes past my appointment time to be seen due to a family who took an extra patient in her appointment time. I note that signs say, if you are late, you will not be seen, I arrived early!
22/01/2025	Not having to wait 25 minutes before my blood test was taken
22/01/2025	Very happy with to days visit all Staff great
22/01/2025	Very good surgery. Never had a problem.
22/01/2025	My visit was excellent from start to finish. Staff were professional and approachable. Receptionist was friendly. Environment clean and warm
22/01/2025	Very satisfied with the service thank you!
22/01/2025	I have no complaints about the serviced. I cannot suggest any improvements. Thanks
22/01/2025	Nothing
23/01/2025	My experience was good so nothing to suggest this time
23/01/2025	Nothing – could not improve in any way. Great service. Many thanks.
23/01/2025	Nothing
23/01/2025	As always very professional friendly and everything 1st class. Thank you
23/01/2025	Nothing… All good
23/01/2025	Very happy, with my treatment today.
23/01/2025	All was good and no problems
23/01/2025	No changes needed.
23/01/2025	No change, seen promptly and kindly
23/01/2025	I am happy with the whole experience with my appointment
24/01/2025	Nothing really the service is excellent
24/01/2025	I’ve not really had an major problems myself. I had a few issues when trying to get medicines for my mother when she was not well. Other than that I’m happy.
24/01/2025	Having more availability for blood tests. But Josie was a great nurse!
24/01/2025	I don’t think much needs to change, I have always felt heard and always received everything I need. The only requests, would air conditioning, however that is personal to me and my hot flushes ?
24/01/2025	I believe that I am a member of Orchid House PPG
24/01/2025	It was very good but the room was very small and it was a little claustrophobic. Also rather dark. Great nurses though
24/01/2025	Know more details of what will be done next, ie After the ECG, don?t know if my medication strengths will be reviewed ?
24/01/2025	Treatment excellant
24/01/2025	All good for me…thanks x
27/01/2025	Me visits to the surgery have always been positive.
27/01/2025	The experience and treatment was perfect. It was on time and very quick. Samantha was very professional and very pleasant. Giving a blood sample was not at all painful
27/01/2025	Don’t change !
27/01/2025	As always, the care was faultless
27/01/2025	Everything was great
27/01/2025	As usual perfect in every way, the nurse is extremely kind.
28/01/2025	Nothing.. the surgery also exceeds my expectations. Fast response even for non urgent request. Reception always cheery and helpful. Don’t change anything.
28/01/2025	Always friendly, waiting time very good
28/01/2025	It was Perfect Thank You
28/01/2025	Blood test required but not available for 4 weeks?
28/01/2025	All good as usual thanks
28/01/2025	Perhaps been able to book blood test quicker.
28/01/2025	Friendly staff excellent service
28/01/2025	No improvement necessary.
29/01/2025	Happy as it is
29/01/2025	Put up a notice to ask everyone coming in during winter months to wear a mask to protect others. Including children, who do not understand (bless them) they should not cough without covering their mouths.
29/01/2025	Better cooperation and understanding from reception staff!
29/01/2025	Information for patients where you sit for nurse?s appointments by touch screen
30/01/2025	Thank you so much for the fantastic care I?ve received recently, it is very much appreciated.
30/01/2025	receiving reminder for app. was very helpful The nurse was exceptional very efficient & caring. I can?t think of anything to improve this service at present
30/01/2025	I think it is good as it is.
30/01/2025	All good and efficient. I cannot think of anything.
30/01/2025	To be honest, I have no suggestions. I’m very happy with the service that Orchid House provides, it is by far the nicest, most friendly and proactive GP practice that I have ever belonged to, they really are so lovely.
30/01/2025	No complaints from me. Came in for my cervical screening. All done with care and in good time.
30/01/2025	My experience … always fine. All staff professional, courteous, kind and friendly … thanks.
30/01/2025	Ref my appt with Dr Yau on 13 Jan. As always she was kind, patient, understanding and helpful. Orchid House is most fortunate to have her. Long may she reign 🙂 !!
30/01/2025	Nothing to change about this visit! Friendly, helpful and caring.
30/01/2025	Everything was first class
31/01/2025	I have no complaints about my recent visit to the Ochid House surgery and have no other comments to share.
31/01/2025	Thank you to the Nurse who was very reassuring, explaining about the vaccine and answering questions.
31/01/2025	The whole service today was great and nurse was fantastic. Just had to wait a while for the appointment
31/01/2025	Yes
31/01/2025	After receding an email from Dorset Health I made an appointment for a smear. When I arrived for my appointment the nurse explained I wasn?t eligible so couldn?t do the test. Why did you allow me to book this then wasting everyone?s time?
31/01/2025	Apart from running a few minutes behind schedule, My appointment went very smoothly. Please pass on my appreciation to the young lady who took my blood sample .
31/01/2025	No change needed appointment on time
31/01/2025	All fine
31/01/2025	Unfortunately the nurse that was to take my blood sample had three attempts and couldn’t manage it, consequently her colleague had to step in. I now have a very sore and black and blue arm. Not the usual treatment I must say I receive from the surger
31/01/2025	Appointment was good, urea took blood test with no problem and very friendly.
31/01/2025	It is difficult to enter the surgery. When using my mobility scooter I have to move forward inch by inch whilst trying to hold the door
31/01/2025	Timekeeping, I know practices can run late but I have never been seen on time, except for flu jabs.
31/01/2025	Nothing
31/01/2025	All good
31/01/2025	I honestly can?t think of anything.
31/01/2025	Service from arrival was excellent, seen before scheduled time, treatment given with due care. Reflects usual experience from Orchid House.
31/01/2025	Not much

DECEMBER – 2024

02/12/2024	I’m happy with how the surgery runs. Thank you. I will have a think about the group.
02/12/2024	No problems
02/12/2024	Very efficient and professional. Nothing to change
02/12/2024	Not to have to wait a month for the appointment.
02/12/2024	It all went well.
02/12/2024	No complaints
02/12/2024	Nothing as all was fine.
03/12/2024	Not use my surname when called to see the nurse, doctor or on correspondence because people from outside the County think it is Jewish and do not understand it is an old Dorset surname adopted by farm labourers centuries ago.
03/12/2024	All good .
03/12/2024	All good.
03/12/2024	No problems at all. Very satisfied with service from this Practice.
03/12/2024	Nothing
03/12/2024	Helpful, on time.
03/12/2024	More face to face appointments
03/12/2024	It was perfect from the nurse
03/12/2024	Always a great experience at this surgery, all staff are extremely helpful and supportive
03/12/2024	Lovely nurse. Took bloods beautifully
03/12/2024	First class service .
03/12/2024	On time appointment great service
03/12/2024	N/A
03/12/2024	Nothing to change for me The appointment was on time, quick efficient and friendly
03/12/2024	I have nothing to change
03/12/2024	Wouldn’t change a thing!
03/12/2024	Nothing
03/12/2024	Nothing
04/12/2024	I appreciate appointments run late, but some indication of how late things are running would be good
04/12/2024	Nothing, it’s a horrible place to go to the doctors and nurses. But the staff have always been lovely
04/12/2024	I can?t think of anything that would improve my experience. Everything went smoothly.
04/12/2024	Attended surgery for vaccination. All went smoothly so nothing could have been done to improve my care of this occasion.
04/12/2024	All staff are lovely particularly today as they had to go back to old fashioned methods no complaints only compliments
04/12/2024	No improvement necessary. My appointment was excellent.
05/12/2024	Nothing to change, I thought the whole process was well constructed and conducted . The nurse was calm and considerate and very informative.
05/12/2024	Nothing to change, everything was perfect and my nurse was fantastic
05/12/2024	Excellent treatment.
05/12/2024	Can’t think of anything
05/12/2024	N/A
05/12/2024	Nothing
05/12/2024	All good thanks..
05/12/2024	No change required.
05/12/2024	No, the everything was fine!
05/12/2024	My lovely nurse was perfect x
05/12/2024	I was happy with my appointment and there wasn’t anything I thought needed changing.
06/12/2024	I am perfectly happy with your service.
06/12/2024	I received a professional service from the kind nurse who took my BP and blood.
06/12/2024	Thank you for your excellent service including The receptionist, the nurse and of course Doctor B.
06/12/2024	Nothing the nurse was very professional
06/12/2024	No changed .
06/12/2024	The service we have from the practice is wonderful and couldn?t be better
09/12/2024	Need to have more availabilties of face to face Doctor’s appointments.
09/12/2024	All worked well. Friendly and professional staff.
09/12/2024	Very happy with the service
09/12/2024	To keep more contact with my GP looking after my case history .
09/12/2024	In and out early great treatment
09/12/2024	Only to get a easier understanding the blood test results especially on cholesterol
09/12/2024	Always receive a good service from this GP practice. All staff, nurses and Dr?s are friendly and helpful. I can?t think of anything I would want improving.
10/12/2024	I had a ECG on 10/12/24 And was told nil acute what does that mean also Tracey was going to ring me with a plan of action but got receptionist to ring and was told if it happened again to ring for a appointment this was not the outcome I was hoping
10/12/2024	The service was excellent, now awaiting a document on what to do and what not to do
10/12/2024	Nothing always professional
10/12/2024	I arrived on time, waited a few minutes, was called in with a welcoming smile, jabbed with a long needle, blood extracted only a finger full this time. Have no complaints at all.
10/12/2024	Excellent. Sharon very kind and expert.
10/12/2024	I have over my 88 years attended many surgeries and I can say without a doubt the Ferndown Orchard surgery is by far the best. Everyone is so helpful and caring, thank you very much.
10/12/2024	After a stay in hospital I was put on apixaban for blood clots in my lungs. My discharge notes stated I should be on one tablet twice a day for the minimum of three months and two omeprazole for four weeks. I have now been on this for 9 months
10/12/2024	Always pleased with the treatment I have received.
10/12/2024	Nothing
10/12/2024	From start to finish my appointment experience was5 star
11/12/2024	No change all perfect merry Christmas to all
11/12/2024	Nothing!
11/12/2024	Excellent Always helpful, lots of empathy and smiles. Happy Xmas to you all, and good healthy 2025. Love you all!! Thankyou so much ?? ????????????Xxxx Blessings ??????
11/12/2024	None
11/12/2024	Frequent prostate checks on males over 50 including psr blood tests
11/12/2024	All was fine thank you
11/12/2024	Just by being on time
11/12/2024	Being able to make a direct appointment with a doctor, just being diagnosed with a serious illness, i was told by the appointment desk, they couldn?t arrange an appointment with my gp for at least 3 days??
11/12/2024	I would love to be able to see a GP on the same day without queueing at 8.30am. Not ideal when people are feeling unwell.
12/12/2024	Would change nothing Always amazing The nurse I saw today and Dr Ballachandra are fantastic. Thank you.
12/12/2024	Difficult to improve excellence
12/12/2024	My visit to Orchid surgery was a very pleasant experience. I can?t think of any way it could be improved.
12/12/2024	Communication between the professionals would have saved me time. I had two appointments with just a very short time between them. I asked if I could be seen earlier and told no! However when I had my second appointment I was advised that I could.
13/12/2024	All good thanks
13/12/2024	Victoria was very helpful and explained things well.
13/12/2024	You could not improve it in any way. Thank you
13/12/2024	No need to change
13/12/2024	I can’t think how it could be improved I popped into yhe surgery in the morning to make an appointment and was given one in the afternoon which was brilliant and the nurse was lively friendly and ready what more could I ask well done
16/12/2024	Keep doing what you are doing. Ver
16/12/2024	I have been looked after by Samantha and Victoria for the last few weeks with a infection on my leg, they they are both very kind and professional in there work, will give them both five ??????????
16/12/2024	Nothing to change
16/12/2024	Nothing
16/12/2024	I couldn?t fault the professional and efficient service I received, it was excellent!
16/12/2024	Everything was very good.
16/12/2024	Why don’t they get InTouch with patients when they can have some jabs and not the patient asking for it
16/12/2024	I would like to know the result of tests such as the home heart monitor I had for 3 days last month
17/12/2024	Very friendly nurse who called me slightly before time. The whole procedure was conducted with precision.
17/12/2024	I sat in the wrong space, maybe a bit more infor about which area to sit in would be good. Overall happy with my visit.
17/12/2024	I would not change anything thank you!
17/12/2024	Would not wish you to change anything Thankyou.
17/12/2024	Seen by nurse very quickly.signed myself in.Very polite, efficient staff. Recommend.
18/12/2024	N/a
18/12/2024	As response is always timely and staff are always pleasant and polite can?t see any issues. That?s always been my experience! So thank you.
18/12/2024	Professional and caring.
18/12/2024	Always wonderful service thank you.
18/12/2024	Nothing, lovely nurse, no waiting excellent thank you
18/12/2024	The waiting area could do with a re-vamp. It looks very tired
18/12/2024	I really don?t think anything needs changing. My appointment went really well. Nurse was really helpful & kind. So all good.
19/12/2024	It would be good to be able to make an earlier appointment and not have to wait a week or more.
19/12/2024	Well satisfied with the service
19/12/2024	You do what is needed, very well.
19/12/2024	A pleasant experience
19/12/2024	Nothing. Josie was amazing. She is a real credit to the surgery.
19/12/2024	I?ve been lucky with my practice Orchid House and have been a patient for nearly 40 yrs. I get appointment with the Dr, .perscriptions, and treatment room appointments too all seemingly with no hassle even though it?s so busy.
19/12/2024	nothing to improve on. All staff are excellent
20/12/2024	Excellent, efficient and very pleasant and helful Dr Green
20/12/2024	I am very happy with the service.
20/12/2024	I would not change anything about the treatment I received today. The Nurse Practitioner ,Jess, was kind, gentle and very efficient, ensuring I was comfortable and understood the ECG procedure. The blood test was also quick, with no discomfort.
20/12/2024	I would not change a thing with the pressure you are under lately and you are coping very well!!!!????
20/12/2024	No suggestions
20/12/2024	Blood test was on same day, very acceptable. Would have been easier to have appointment when I came to surgery, rather than having to come back later. But, still glad it was done same day.
20/12/2024	Nothing. First class!
20/12/2024	I’m very happy with orchid house all very accommodating and pleasant thank you
23/12/2024	Care and attention was faultless.
23/12/2024	Excellent service as always.
23/12/2024	Would prefer to lie down
23/12/2024	My treatment with the nurses have been extremely amazing, very caring and professional, explained everything to me before treatment, my treatment is on going and feel very relaxed now coming into see them!!! Would highly recommend to all, very happy
23/12/2024	Excellent thanks
23/12/2024	No suggestions, as usual I was completely satisfied with the appointment.
24/12/2024	Nothing as everything was straight forward. Thank you
24/12/2024	Absolutely fantastic surgery
24/12/2024	Every thing is excellent
27/12/2024	Shorter telephone experience
27/12/2024	I like the fact when ringing we can have a phone consultation, Then if needed to see a doctor, my experience today when having a blood sample was very professional and well experiences very good?
27/12/2024	Do not charge for a blood pressure machine. You have every patients name address telephone number if it?s not returned within the stipulated time, go and get it or inform the police.
30/12/2024	Very. Good service
30/12/2024	No change, service was exellent
30/12/2024	Make Appointments easier to make?
30/12/2024	Nothing to change, always excellent ?
30/12/2024	Very lovely nurse
30/12/2024	Nothing to changed all in all a very pleasant experience.
30/12/2024	N/A
31/12/2024	Nothing?. very happy at the follow-up appt. with James, he explained clearly and thoroughly the results of blood & urine tests. All OK, except sugar levels a bit higher (must have been the mince pies before Christmas Ah! Well ! could be a lot worse
31/12/2024	Nothing needs changing
31/12/2024	I don’t think you could improve on my visit today. The nurse was very understanding and helpful. She is ideal for the job.
31/12/2024	Samantha Atkins is excellent
31/12/2024	All good
31/12/2024	No need to change anything staff lovely very helpful. Happy New Year
31/12/2024	I was seen on time, treated with respect, I had no reason to change my experience
31/12/2024	None needed the service is very good always
31/12/2024	I wouldn?t change anything about today?s experience. Always excellent care.

NOVEMBER – 2024

Novcapture

01/11/2024	nothing really
01/11/2024	I wouldn?t chsnge anything. Every person that works within the surgery are an inspiration to the NHS and how can you improve on perfection. Always such a pleasure to see eaac and every one upon my visits. I would like to be included within the PPG
01/11/2024	I have never received such exceptional care, the surgery and all of the employees are first class, it was like seeing friends when I visited today, a special mention to Josie, a superstar Xx. Thank you x
01/11/2024	It would be nice if the needle site on the arm were sterilised first, particularly as I am immuno-compromised
01/11/2024	Excellent treatment
04/11/2024	Samantha was very helpful.
04/11/2024	Very happy as it was
04/11/2024	Nothing, the nurse was friendly and quick with taking my blood.
04/11/2024	Would be good to be able to book ahead. Ie you need another check in 3 months….so go to book it….but you can’t and then two weeks away from the test due date you ring and you have to wait 4 weeks as no appointments. Hope this makes sense.
04/11/2024	My appointment was for a blood test we which was all completed satisfactorily and on time.
04/11/2024	I am happy to join your PPG
04/11/2024	Shorter wait when waiting to speak to reception
04/11/2024	None
04/11/2024	Satisfied overall thank you.
04/11/2024	I have had marvellous treatment. There is nothing to be done to improve my experience.
04/11/2024	Keep up the great work.
04/11/2024	Everything was fine. Sharon was excellent.
04/11/2024	Happy to join
04/11/2024	My visits to the surgery have all been good. I can’t think of anything to change.
05/11/2024	Appointment on time. Nurse great to deal with. Gave my blood test without realising it had been done. Total 10 minutes without feeling rushed. What more could I want?
05/11/2024	No change is needed. It was a very positive experience with everything explained and a nurse who was very easy to talk to.
05/11/2024	Too hot I the surgery with little ventilation
05/11/2024	Nothing to change I happy with the service
05/11/2024	The nurse was very kind so there is nothing I could add to improve my appointment
06/11/2024	I would have liked to have been given some more appointments to get my leg dressed.
06/11/2024	Phone call system to book an appointment at 8.30am
06/11/2024	Nono
06/11/2024	It was good and nothing else was needed
06/11/2024	No change needed,both staff were above and beyond thanks
06/11/2024	It’s very difficult to criticise because the whole process was excellent…thankyou again.
06/11/2024	No the nurse was amazing she listened to me and acted on what I asked.
06/11/2024	Could not think of anything to improve the service
06/11/2024	Nothing to change
06/11/2024	All good
07/11/2024	I wouldn?t change a think. They the best doctors and receptionist I have ever come across.
07/11/2024	We are so blessed to have all of The Orchid house team looking after us .Thank you .Nothing needs changing at all .
07/11/2024	Wasn?t told that sample had to be back by certain time and asked for blood pressure form, not received.
07/11/2024	Nothing, everything ran very smoothly and on time
07/11/2024	Everything was perfect ?
07/11/2024	Blood test was very good and friendly nurse. Tried to book a doctors appointment but couldn’t do it s
07/11/2024	Nothing
07/11/2024	All very good thanks
07/11/2024	When you get an appointment the care given is very good but I get very stressed trying to get an appointment. All the doctors are really good but I haven?t been able to see the actual doctor I am registered with for well over a year. No thanks to ppg
07/11/2024	Not at present , thank you
07/11/2024	Excellent all processes good kind and attentive staff
07/11/2024	Stay as you are
07/11/2024	A face to face with a doctor would be good.
08/11/2024	I’m happy with the service provided.
08/11/2024	No improvement required
08/11/2024	Nothing, the care I received was excellent
08/11/2024	Just be able to see a doctor when needed
08/11/2024	Ease of making more appointments available
11/11/2024	Nothing to change.
11/11/2024	Had my smear this morning and the nurse really made me feel at ease. And welcoming. Thank you for making me feel comfortable
11/11/2024	All went very well thank you.
11/11/2024	My experience as always was perfect. Thank you
11/11/2024	No
11/11/2024	Nothing at this time.
11/11/2024	Everything was fine !
11/11/2024	All first class would not change things.
12/11/2024	Very good
12/11/2024	I phoned it in the morning about a flu vaccination and it was all done by 140 in the afternoon amazing service
13/11/2024	I would like to join the PPG.
13/11/2024	Very happy with my appointment and service. The nurse (Jess I think?) was very friendly and professional throughout, which kept me at ease during my appointment.
13/11/2024	Shorter waiting time. I got there early and I still had a 25 minute wait.
13/11/2024	All good
13/11/2024	Very long wait
14/11/2024	Give the right information to the staff as I came in for Diabetes review, which didn’t happen. Only had a blood test!!!
14/11/2024	Nothing is broken,good service many thanks
14/11/2024	Wouldn?t change. No Thankyou very much.
14/11/2024	I would like to commend Josie for her kindness and understanding when I came for a blood test yesterday. I am disabled and she helped me back to my car, which I really appreciated. Thank you Josie.
14/11/2024	Reduce length of initial telephone response.
14/11/2024	Nothing it was perfect
14/11/2024	Nothing
14/11/2024	Perfect session as always get great care, support and advice from this practice
14/11/2024	Better service from staff, don?t find them very friendly and sometimes feels like the doctors don?t do enough when you are worried about something
14/11/2024	As always good supportive experiancev at the surgery
15/11/2024	Everything was excellent
15/11/2024	Perfect, brilliant care
18/11/2024	Fabulous service again. The Orchid House Surgery has been brilliant with me. Very formative appointment
18/11/2024	More notice of the call,overall the call was good.I am not sure what PPG is about
18/11/2024	No need to fix anything carry on the excellent care and treatment. If it’s not broken don’t mend it
18/11/2024	All nurses extreamly helpful?, Couldnt do more for me.
18/11/2024	My preference would be for face to face consultation rather than by telephone. The nurse who conducted the interview was thorough and very professional.
18/11/2024	Always efficient . No problems in Ferndown Area
18/11/2024	Everything you do at the surgery seems to run very smooth.
18/11/2024	Use a ticket electronic system so people will see they are booked in and an idea when they will be called if the surgery is running late. Will prevent people going to reception to enquire about their status.
18/11/2024	Satisfied with current treatment and consultations. Excellent overall service provided.
18/11/2024	I was very satisfied by everything
18/11/2024	The service from Orchid House surgery cannot be faulted, thank you. As we?re attempting to move house, it wouldn?t be appropriate to rejoin the PPG. Sorry.
18/11/2024	No complaints. Victoria was extremely helpful and very pleasant and explained the results of the tests.
18/11/2024	Everything went like clockwork
19/11/2024	All very good as is very thorough and efficient.
19/11/2024	Everything was on time and perfect and friendly . I am already on the PPG
19/11/2024	Lovely friendly practice nurse . Checked everything excellent service
19/11/2024	No Everything was very good.
19/11/2024	I?m happy with how orchid house is, helpful & friendly staff .
19/11/2024	There is nothing that needs changing , all staff helpful and understanding
19/11/2024	Nothing, everything was good. Yes I would like to join your PPG Regards
19/11/2024	No
19/11/2024	N/A. Happy to join the PPG
19/11/2024	Nothing it?s fine ,
19/11/2024	Always the friendliest and best support! Thank you!
20/11/2024	There is not anything I would change
20/11/2024	Perhaps a reminder to track my blood pressure for a few days before attending would be helpful.
20/11/2024	Very helpful Recommend a site Freshwell for healthy recipes. I’m to to check my blood pressure on my own machine. Thank you
20/11/2024	The appointment today was very good and on time. A very nice lady took my blood however initially I was booked in for a blood test 11th Dec which is a far too long wait when you have pain have to work and can’t get it done anywhere else.
20/11/2024	Nothing to change keep doing what you do
20/11/2024	Appointment to be on time
20/11/2024	My appointment was perfect. Super efficient, caring and informative. Don?t change a thing!
21/11/2024	Great help thanks
21/11/2024	No thank you
21/11/2024	Just to be able to have face to face appointments more
21/11/2024	I am unable to help orchid surgery at present because I do full time carer. However if there is a leaflet drop or promotion for equipment I can spare the odd hour . Very happy with orchid surgery. People and doctors like family.
21/11/2024	It was excellent service thank you.
21/11/2024	The asthma nurse was great. I found her really helpful. The only improvement would be to start on time. I waited over 20mins after my appointment time to be seen
21/11/2024	As I have a 3 monthly cancer jab why can?t the date for that appointment which I already have be booked automatically as a confirmed appointment now That saves me and the receptionist time and of course money
21/11/2024	hand sanitisers had run out. I was going to tell staff but they were busy. That’s it though every thing else was very good.
21/11/2024	My experience was excellent, no need to change anything
22/11/2024	You are doing a great job your staff are the best well done
22/11/2024	Excellent care right through from the reception staff , nurse Practioner and the nurse taking my blood .
22/11/2024	Nothing needs changing. Very happy indeed with Victoria who was excellent.
22/11/2024	Nothing the service was brilliant
22/11/2024	Length of wait time for the appointment
22/11/2024	I ONLY HAD A BLOOD TEST AND IT WAS VERY PUNCTUAL AND THE NURSE WAS EXCELLENT.
22/11/2024	Everything was great
25/11/2024	Nothing, it was a good experience
25/11/2024	No change very good.
25/11/2024	No problems, all went according to plan
25/11/2024	Very long waiting times
25/11/2024	None
25/11/2024	All good
25/11/2024	Victoria took her time to clean and dress the wound, she is an asset to Orchid House Surgery
25/11/2024	Excellent service
25/11/2024	None
25/11/2024	There was a delay in getting the appointment as I was not told that I should make the appointment at reception.
25/11/2024	My prostate injection today,. the nurse appeared to take the needle out a little too early. Some of the contents dropped down my arm, a bit disconcerting. I hope by not receiving the total amount of liquid this will not be to my detriment.
26/11/2024	The doctor suggested I start taking Furosemide water tablets to help with my oedema problem. Can I request this via the app please?
26/11/2024	All very good thank you
26/11/2024	Couldn’t fault it. No I do not wish to join thr PPG
26/11/2024	Fantastic service can?t fault the Orchid House Surgery
26/11/2024	The login screen was broken so had to queue to see reception. Otherwise all good
26/11/2024	I?m happy with everything at the moment
27/11/2024	All very good. The nurse who gave me the vaccinations was very thorough and professional. She had a welcoming manner.
27/11/2024	The service is excellent, notifications, appointment on time, nurse very friendly and capable.
27/11/2024	All good as it was.
27/11/2024	Being seen on time not 20 minutes late.
27/11/2024	The appointment went very well I arrived 5 minutes early and was called on time cannot see how to improve on that. Unless of course they come to my home and I wouldn?t wish that on them
27/11/2024	To ensure a patient’s privacy when in a state of undress. Leaving cubicle doors wide open for any person passing by to see in is not ideal. An innocent oversight, but sadly I have found myself ‘exposed’ in such situations on several occasions.
27/11/2024	Shorter wait for standard appts but I know that?s a target all GP practices struggle with because of resource constraints in the NHS.
27/11/2024	Happy with everything. No thank you to joining PPG.
27/11/2024	I would change nothing. The appt was everything one would have hoped for. I don?t know what PPG is but I?m now too old to join anything. Thank you.
27/11/2024	Do compliment your receptionist. Very helpful, patient and pleasant.
27/11/2024	Don’t Try to put me on Statins if I don’t need them
27/11/2024	Dr Yaw was very thorough with my examination and explained my problem with patience. The first time in a long time I have felt that someone actually cared about their patient.
28/11/2024	Yes all good thank you
28/11/2024	I wouldn’t change a thing.
28/11/2024	Nothing. The nurse I saw today was extremely good. Thank you.
29/11/2024	Nothing, it works fine as it is
29/11/2024	I have no wish to join your PPG. Today’s visit was a pleasant experience. I found the Dr to be very thorough and understanding. I cannot think of any way that you can improve based on today’s visit.
29/11/2024	Brilliant as all ways
29/11/2024	Nice lady.
29/11/2024	For a quick blood sample things went perfectly. I just want to empathise with you whenever possible

OCTOBER – 2024

Ccapture

01/10/2024	I appreciate that the surgery can be busy however I waited for almost half an hour which I found uncomfortable
01/10/2024	I wouldn?t change anything, very happy with my appointment
01/10/2024	On time very professional
01/10/2024	Everything was fine
01/10/2024	At this moment nothing to change. PPG No Thankyou
01/10/2024	No suggestions
01/10/2024	No change required, excellent service.
01/10/2024	More face to face would be nice.
02/10/2024	I am fed up of having test after test and nothing is found to be wrong great yes. But there is something because it is not my imagination !
02/10/2024	Provide more reading material.
02/10/2024	How long you are running late.
02/10/2024	What is PPG?
02/10/2024	There is nothing to improve
02/10/2024	To make the booking of appointments available via Systmonline. I would be interested in joining your PPG- can you please explain what is involved in terms of the commitment you are looking for. Many thanks. Many thanks.
02/10/2024	Nothing to change
02/10/2024	Cannot see anything that needs improving. Victoria was friendly and did what she needed to do in a very efficient manner.
02/10/2024	I always find treatment pretty perfect … thanks.
03/10/2024	No change needed. PPG – no thank you.
03/10/2024	I don?t think I could say anything could make any different.
03/10/2024	Given the pressures GP?s are under I think they cope well. Whenever I go to the surgery I am always impressed by the calm and organised activity that goes on. What is the PPG?
03/10/2024	Cup of coffee offered on arrival
03/10/2024	Nothing
03/10/2024	My experience was perfect. No opportunity for improvement. No thank you.
03/10/2024	Very nice and perlight
03/10/2024	Improve receptionist service; take my comments seriously and act on them when necessary; make a note that I no longer wish to be seen by Dr Balachandran as she has totally misdiagnosed 3 times. Am willing to discuss in more detail.
03/10/2024	Nothing you can change about a children’s flu vax? No thanks
03/10/2024	Everything was fine
03/10/2024	Nothing really you are doing a great job despite many problems. Thank you.
04/10/2024	When routine appointments cannot be attended due to holidays etc, allow rebooking of appointments at period greater than 3 weeks future
04/10/2024	Nothing
04/10/2024	No change needed perfect appointment thank you
04/10/2024	Nothing
04/10/2024	Yes to PPG
04/10/2024	N/a all good thank you
04/10/2024	Quite happy with my treatment ?. Thank you
07/10/2024	There wasn?t anything that could have improved my appointment today
07/10/2024	I am fully happy with everything
07/10/2024	No change necessary
07/10/2024	Nothing
07/10/2024	No need to improve perfect
07/10/2024	Great service, very efficient! Thank you
07/10/2024	Your asked to come when your issue is small and then you feel told off for coming when the issue is too small ?which is it?
07/10/2024	Excellent service a credit to the nhs
07/10/2024	I waited nearly half an hour to been seen for my Shingles top up vaccination. An apology given but no reason. Unable to answer question regarding future Covid vacination.
07/10/2024	Surgery nurse wasn?t very helpful. I asked if she could check my blood pressure as the machine outside wasn?t working and she said no, I had to make another appointment even though my sleeve was rolled up and the machine was in the room.
07/10/2024	I’d like to be able to raise an Econsult 24/7. I appreciate that reply times in evenings and weekends will be significantly longer so please don’t turn them off when you’re closed or busy. I just want to log something and save a phonecall ?
08/10/2024	No change required. I was completely satisfied with the experience.
08/10/2024	Nothing to change all fine
08/10/2024	You are allways very helpful
08/10/2024	I was treated with consideration and professional attention by Tracy Dominay.
08/10/2024	We would appreciate if it was easier to get appointments when needed.
08/10/2024	Whilst waiting for appointment make the waiting areas more cheerful. Play some music. At the moment very bland and depressing.
08/10/2024	There is nothing I would change about my appointment. The nurse was brilliant he put my mind at rest about a number of things. I came out feeling so much more relaxed and assured. Thank you
08/10/2024	No complaints about my treatment
08/10/2024	Nothing to change. All staff are very helpful and polite and in my experience, it is easy and quick to get an appointment with the relevant professional.
08/10/2024	No improvement required thank you. Happy to join the PPG
08/10/2024	There was nothing I could find to alter with my appointment on the 8th of this month. I do not know what PPG is so do not know whether I would choose to join.
08/10/2024	Care and treatment excellent.Staff from reception to Doctors is second to none.Thanks for all you do.
08/10/2024	It was all good
08/10/2024	Nothing. Very helpful
09/10/2024	All OK. No thanks
09/10/2024	I would not change anything. Will not be joining ing PPG at the moment
09/10/2024	Nothing to change. I don?t visit the surgery enough to be involved with the patient participation group at this time
09/10/2024	V good experience..nothing to really change
09/10/2024	Nothing. From Receptionist to the nurse everything was excellent.
09/10/2024	They all work very hard and helpful
09/10/2024	All good
10/10/2024	Two week wait for appointment seems too long
10/10/2024	nothing to improve – I?ve always had excellent treatment
10/10/2024	Keep to appointment timescales.
10/10/2024	I would change nothing, all the staff are polite, friendly and professional well done to you all thank you
10/10/2024	There is nothing you can change it was 100% thank you.
11/10/2024	It?s all very good thank you
11/10/2024	Friendly and efficient service. Can’t think of any improvement needed
11/10/2024	No thank you. Very happy with the treatment and care
11/10/2024	Not having to phone more than once for a doctor’s appointment. However your reception staff are excellent
11/10/2024	I am happy with the treatment I get so there is nothing to change thank you. No I don’t think I want to join the PPG thank you.
14/10/2024	All good. Short wait for routine blood test and efficient and friendly nurse.
14/10/2024	None
14/10/2024	Very happy, thanks!
14/10/2024	Having to wait a month for a blood test is unacceptable.
14/10/2024	Staff were very efficient. I can’t think of anything to change!
14/10/2024	All works well at the moment
14/10/2024	Everything about the appointment booking and visit was first class.
14/10/2024	I would like to join your PPG.
14/10/2024	Not be in a small room with no ventilation along with ten plus other people at a time when COVID rates are increasing
14/10/2024	I wouldn?t change anything as Victoria the person administering the shingles jab was very professional and helpful and made my visit to your surgery very comfortable.
14/10/2024	Nothing to change or improve on today’s appointment thank you. Yes, I will consider joining your PPG…in the new year
14/10/2024	Care and treatment is always second to none at Orchid House Surgery but the premises look so very, very sad and unkempt and a depressing place to be, so sorry to make this comment!!
14/10/2024	Blood pressure machine uncomfortable
14/10/2024	Nothing to improve all staff kind and helpful
15/10/2024	I wouldn’t change anything always excellent service by everyone.
15/10/2024	Surprised I wasn’t seen until 2.50pm for my 2.30pm appointment.
15/10/2024	Nothing. Perfect experience and everything on time. Keep up the good work ??
15/10/2024	Change nothing
15/10/2024	Everything was fine.
15/10/2024	My appointment was excellent very satisfied with the nurse that took my blood test.
15/10/2024	I would not change anything.
15/10/2024	Nothing I can think of
15/10/2024	None. Victoria, as always, gives great service
15/10/2024	Change nothing
15/10/2024	I was very happy with the care and helpfulness of all the staff and can?t think of a way that it could be improved
15/10/2024	Nothing to add. Quick, efficient and delivered in a friendly manner. Could not be better
15/10/2024	Nothing – excellent caring staff
16/10/2024	Service was excellent. Happy to join ppg
16/10/2024	Nothing all good thanks
16/10/2024	Everything was fine for me.
16/10/2024	The nurse was lovely, all was good.
16/10/2024	Can you let me know what the patient participation- group would involve. Many thanks.
16/10/2024	Can?t think of any change, everything okay thank you.
16/10/2024	Everything is brilliant with the surgery.
16/10/2024	Nothing very happy thank you.
16/10/2024	Everything was fine
16/10/2024	At the moment my time is taken up. “Family” maybe in the future.
16/10/2024	All good. Thank you.
16/10/2024	Never talk down to patients, you don?t know their background. Most of your staff are excellent.
16/10/2024	Fantastic service
16/10/2024	Nothing it is great
16/10/2024	Leave it as it is !
16/10/2024	Nothing
16/10/2024	Doing their best at all times
16/10/2024	I wouldn’t change a thing.i would like to know more about ppg before i commit myself
16/10/2024	Everything was fine
16/10/2024	Professional and friendly service thanks
16/10/2024	Very good and friendly
17/10/2024	Very good. Kate the receptionist was so helpful and empathetic- she went above and beyond when I visited the surgery, I am so very grateful
17/10/2024	Seen on time and received painless blood test from a really pleasant nurse. Could not have been better.
17/10/2024	Always perfect as usual Thank you
17/10/2024	Nothing to change. Josie who did my blood test was as usual efficient & on time.
17/10/2024	Couldn’t change nothing at the moment.
17/10/2024	Nothing -, thank you. All dealt with promptly and professionally
17/10/2024	No everything was fine. The lady taking the blood was lovely and was extremely effecient
17/10/2024	No complaints, Sam the nurse that I saw this morning was extremely knowledgeable and helpful and explained to me about my chickenpox vaccine. All good. Thanks ?
17/10/2024	Have been well looked after. Early appointments not favourable!!!
17/10/2024	Nothing,superb treatment
18/10/2024	Had to wait a month for appointment. I would like to join the group if you need more volunteers
18/10/2024	At the moment I can?t think of anything. The surgery from my experience always provides an excellent service.
18/10/2024	Nothing
21/10/2024	No changes all works well.
21/10/2024	Very friendly professional appointment.
21/10/2024	Very happy with all aspects of my care from Orchid House surgery
21/10/2024	Just keep up the good work. Staff polite and helpful
21/10/2024	Waiting room is looking very tired and the reception area was closed off, not very welcoming!
21/10/2024	The nurse was lovely wouldn?t change anything
22/10/2024	All is good
22/10/2024	Nothing needs improving it was a perfect experience with James
22/10/2024	No change needed
22/10/2024	Nothing
22/10/2024	Nothing
22/10/2024	No change.
22/10/2024	Reinstate online appointments for blood tests and nurse appointments
22/10/2024	I attended for a flu jab. Booking was easy and the appointment was on time. System in place was very efficient. I do not wish to join the PPG thank you.
22/10/2024	No comment to be made as fully satisfied.
22/10/2024	N/A
22/10/2024	Excellent service from a lovely nurse who seemed very competent and knowledgeable.
22/10/2024	Nothing at all, everything was good.
22/10/2024	Do not need to change anything
23/10/2024	No changes from me. No thank you to PPG
23/10/2024	Always been good. Can’t fault service.
23/10/2024	Flu jab brilliant service, thanks. Unfortunately I was 30 minutes late and there was a client with a major medicene problem in front of me which delay d further. Less clutter on the arrivals area would smarten up and improve appearance of front
23/10/2024	Nothing
23/10/2024	Nothing Thank You.
23/10/2024	I was seated on the chair right next to the door going into the nurse area of the surgery, but there is an obstruction on the wall (I think a hand sanitiser dispenser) that prevents you from sitting back against the wall. Just a minor thing.
23/10/2024	Nothing you guys are amazing
23/10/2024	No change
24/10/2024	No. Based on my own experiences I am very happy with the service provided by Orchid House.
24/10/2024	I’ve said this on numerous occasions. I’m a wheelchair user and having a high reception desk offers no privacy and I find it difficult to hear the receptionist when they’re talking.
24/10/2024	Everything perfect
25/10/2024	The treatment that I have received at the surgery has always been very good.I have always been treated on time with courtesy and consideration and cannot ask for more
25/10/2024	Tough question as the doctor called me in early and my bloods were taken early, fantastic service from both Dr B and Sharon
25/10/2024	Had a dressing changed by Victoria who was lovely. kind, friendly and professional
25/10/2024	Personally the care I receive is of a good standard and without need for improvement, just for it to be maintained. Yes, I would like to join the PPG.
25/10/2024	Please arrange a PSA blood test as I have been trying for over 2weeks to arrange one At present the recommendation from the Consultant is that I have one every 4 months not 6 as I it maybe necessary for me to start hormone treatment again
25/10/2024	Quite satisfied.
25/10/2024	Victoria was efficient and kind.
25/10/2024	Excellent as usual. Many thanks.
25/10/2024	I wouldn?t change anything. Great service and treatment thank you
28/10/2024	Nothing
28/10/2024	I did not go as I am not well enough
28/10/2024	No need ok as is
28/10/2024	Hi there, I had my blood test today by Sharon, all I can say is that she was amazing and she didn?t even hurt me. I complemented her about how good she was. Also I would like to have future blood tests by her. Many thanks.
28/10/2024	Getting appointments quicker
28/10/2024	N/a
28/10/2024	No change required
29/10/2024	No improvements needed on this occasion, thank you.
29/10/2024	Reminding to be hydrated before future blood tests
29/10/2024	You can’t improve on perfection
29/10/2024	Appointment on time and nurse was very courteous. Very pleased.
30/10/2024	Very good. Dr Martindale telephone consultation. Just a great GP who is much appreciated
30/10/2024	Very happy with the service you provided staff was helpful thank you so much.
30/10/2024	Quite happy with it as it us .
30/10/2024	It was prompt..and professional
30/10/2024	I feel It would be useful for whoever is taking my blood that they are aware that I am not easy to venesect. The nurse was excellent but the phebotomist was required due to the difficulties encountered

SEPTEMBER – 2024

Capture

02/09/2024	Very happy with my treatment
02/09/2024	Nothing much
02/09/2024	All staff are very professional.
02/09/2024	Nothing
02/09/2024	To be able to see a Dr sooner
02/09/2024	Nurse was so kind nothing could be improved
02/09/2024	I don’t think anything needs changing
02/09/2024	Maybe have sanitiser by the self check in screen
03/09/2024	Not care because thats very good but an admin thought. Putting the telephone number on the letter that asks you to phone if you need to cancel an appointment. That would be so helpful.
03/09/2024	Excellent and helpful travel advice from Sandy. Thank you.
03/09/2024	Very happy as it is…Staff very good..
03/09/2024	Everything was perfect
03/09/2024	It would be of great use and help to have more doctors available. This would help your “patients” to feel safe and able to manage any ill health they might have to overcome. Many thanks ?
04/09/2024	I wouldn?t change anything.
04/09/2024	No change needed
04/09/2024	There is nothing that could be better. has dementia and came for his checkup. He (,we) were treated with kindness, dignity and compassion. Thank you
04/09/2024	The nurse reads a bit of medical history.
04/09/2024	No. Comment as treatment was excellent
04/09/2024	It was excellent! Nothing to change. Thank you, and keep up the good work.
04/09/2024	No improvement necessary had excellent treatment from jess from the nursing team and great advice from Dr Balachandra
04/09/2024	Wouldn?t change anything nurse was lovely
04/09/2024	Nothing everything was great Nurse very good and informative
05/09/2024	A badge telling everyone “I’ve been a brave boy”…
05/09/2024	Nothing quite happy.
05/09/2024	It was very good thanks, on time and with a smile.
05/09/2024	Nothing
05/09/2024	You are going your best.
05/09/2024	All good.
05/09/2024	Quite happy thank you
06/09/2024	Nothing. Always receive first class treatment from everyone involved with Orchid House Surgery
06/09/2024	Not appropriate.All was good
06/09/2024	Nothing she was excellent
09/09/2024	Nothing. It was excellent.
09/09/2024	I wouldn’t change anything great as it is .
10/09/2024	Nothing everything is just right
10/09/2024	Nothing no complaints
10/09/2024	Nothing !
10/09/2024	I had a routine blood test, the appointment was on time.
11/09/2024	Well organised
11/09/2024	Nothing needs changing. Appointment on time, nurse very pleasant, kind and friendly.
11/09/2024	Nothing your service is excellent
11/09/2024	Nothing appointment was on time. Nurse friendly and helpful
12/09/2024	I have always found great care and positivity whenever I have been to see a Dr or nurse and the receptionists are always polite and friendly.
12/09/2024	None
12/09/2024	Everything was perfect. Nurse : caring, considerate and very kind.
12/09/2024	I wouldn’t change anything the nurse was very nice and polite .
12/09/2024	Nothing
12/09/2024	Possibly could have been done on Whats App? But very good.
12/09/2024	Not so long waiting time on appointments. Two weeks for telephone appointment???
12/09/2024	Excellent service
13/09/2024	I have no criticisms at all. What is the PPG
13/09/2024	Availability of a few more appt with a doctor – sometimes a 2 week wait is not always acceptable – I do not wish to join the PPG thank you
16/09/2024	Nothing. It was prompt.
16/09/2024	Nothing to change! Excellent
16/09/2024	No change. Today all good having a blood test
16/09/2024	Nothing. Very quick, liked the digital check in and staff were very friendly.
16/09/2024	Nothing. Very good, very easy, very professional
16/09/2024	I wouldn’t change a thing all staff were welcoming and made you feel at ease . I would be willing to join the PPG.
16/09/2024	All good, didn?t wait and was in and out very quickly
16/09/2024	No change
17/09/2024	Good
17/09/2024	To be honest as my visit was very good and I was treated very well by the nurse I wouldn’t change anything
17/09/2024	All Perfect, thanks for what you are doing for me??
17/09/2024	If I need to me a GP immediately it may got long time.when call early in the morning all slots are booked .if you can arrange a system for that.thnk you
17/09/2024	Nothing what is ppg ?
18/09/2024	If the GP had spent more than 2 mins to understand the extent of my symptoms, perhaps I would have avoided a 3 day hospital visit! His diagnosis was correct but his prescription mean that within 24 hours I was in hospital on morphine!
18/09/2024	I would like to join the PPG I feel that making the waiting room nicer would help while waiting
18/09/2024	No, I know that I have high cholesterol I can adjust my diet so thank you,
18/09/2024	None
18/09/2024	No thank you
18/09/2024	Experience perfect
18/09/2024	The appointment went very well, nurse was very kind and caring with carrying out smear test, very professional. A very good experience. There is nothing I would change.
18/09/2024	No thanks, I am pleased with way things are Thank-you
18/09/2024	I had good care for my leg wound
19/09/2024	Nothing nurses are great.
19/09/2024	The nurse was lovely and very professional
19/09/2024	Maybe a chair, not in the patients way !! Might be an idea. I suffer with osteoporosis & can?t walk too far. I?m better @ home because I know where things are to hold onto are! Hope this helps a bit l.
19/09/2024	Very happy with your service and my treatment was great, thank you very much. Kind regards
19/09/2024	Could not improve my experience
19/09/2024	All good thanks
19/09/2024	Nothing
20/09/2024	Always an excellent service. But there is a real lack of patient privacy when talking to the receptionist at the front desk.
20/09/2024	I think the care I?ve recently received was excellent.
20/09/2024	I was 2 minutes late to my appointment and so could not log in on the PC. I waited 5 minutes to speak to the receptionist while she dealt with 2 patients. I was I told that I was now 8 minutes late and the appointment could not go ahead. Very poor!
23/09/2024	I’m happy, thank you.
23/09/2024	All went well and very professional.
24/09/2024	Since joining your practice i have found all members of your staff extremely helpful, knowledgable, very polite, well organised and extremely professional. Honestly at present i would find it difficult in trying to suggest any improvenents..
24/09/2024	A friendlier approach.
24/09/2024	No changes needed,nurses are brilliant
24/09/2024	Nothing on this occasion. Wave a magic wand on others!
25/09/2024	The experience was very good, I don?t think it could be improved. I would like to join the PPG
25/09/2024	What is ppg?
25/09/2024	Nothing
25/09/2024	None
25/09/2024	Today I had a blood test and collected a prescription – the service was excellent.
25/09/2024	Had to wait along time to get my apptmt
25/09/2024	nothing no thanks
25/09/2024	My appointment with Jane was excellent, she was informative and kind.
25/09/2024	Nothing at all!
25/09/2024	Nothing
26/09/2024	All good thank you ?
27/09/2024	The three week wait for a blood test.
27/09/2024	Nothing absolutely perfect thank you so much
27/09/2024	Very pleased with the service you have provided your nurses are excellent thank you so much.
27/09/2024	No improvement necessary
27/09/2024	No Orchid House is always helpful, knowledgeable, kind. Best doctors I’ve ever had
27/09/2024	Nothing had a really good experience 10/10
27/09/2024	For hand injuries I would under special circumstances/needs waterproof dressing availability. I am a member of the PPG
30/09/2024	It was absolutely fine.
30/09/2024	Nothing to change, no I wouldn?t want to join the pot. Thankyou

AUGUST – 2024

Capture

01/08/2024	I waited over 22 minutes before having a smear which, by the time I had my appointment was really upsetting. The smear was really uncomfortable and I bled afterwards which has never happened before. I felt like the nurse hadn’t done this before.
01/08/2024	Nothing
01/08/2024	Nothing, no need to change anything.
01/08/2024	GP was incredibly understanding, knowledgeable and helpful … I’ve already had 2 yests as a result so service provided has been perfect.
01/08/2024	No issues – great service today
01/08/2024	I was extremely satisfied with the care I received. Thank you.
01/08/2024	Everything was excellent from phone reception to treatment thank you!
01/08/2024	All fine
02/08/2024	No change
02/08/2024	I could have had a phone appt rather than face to face. My asthma is well controlled and o felt it was a waste of your resources.
02/08/2024	I don’t think you could improve my experience today
02/08/2024	Apologies when appointments are running late
02/08/2024	Everything was very good
05/08/2024	None, excellent. Phoned seen by doctor, blood test same day.
05/08/2024	They are the best doctor surgeon they are so professional listen to you and help you fabulous
05/08/2024	I am happy with the surgery as it is.
05/08/2024	Nothing very pleased with the treatment
05/08/2024	Would have liked psa to be included in the blood tests
05/08/2024	Nurse was brilliant as always
05/08/2024	Nothing.all good
05/08/2024	N/A
05/08/2024	Nothing. It was good enough.
06/08/2024	Nothing
06/08/2024	Nothing really . Appointment was on time
06/08/2024	Very pleasant experience
06/08/2024	Very happy with the care and treatment I have received thank you.
06/08/2024	Nothing
06/08/2024	No changes needed.
06/08/2024	No input which would improve the performance
06/08/2024	Nothing, very happy with appointment.
07/08/2024	Possibly an insight to what was reguired before appointment as I was expecting more checks.
07/08/2024	Nothing
07/08/2024	There is no need it was very good
07/08/2024	All very good
07/08/2024	Nothing
07/08/2024	Nothing to change exelent service
07/08/2024	Could not fault them. Friendly staff.
08/08/2024	It was prompt, in and out in about 7min very good.
08/08/2024	Quicker appt time. Although it wasn?t really an issue for me having to wait a few weeks for my blood test but to someone else it might be more important. Docs and nurses are actually amazing at my docs. I am very lucky.
08/08/2024	More signage for keeping distance from the reception when talking
08/08/2024	Nothing. Josie is super efficient, kind, gentle …she could get blood out of a stone!
08/08/2024	Nothing, all good.
08/08/2024	nothing
08/08/2024	I was very happy with getting my appointment.. The nurse that saw me for my blood test was so kind and professional. Thank you so much for your patience and support
08/08/2024	I was happy with my treatment and wouldn?t change anything
08/08/2024	Every thing was fine and friendly Thankyou
08/08/2024	Nothing
08/08/2024	Nothing, it was friendly, efficient and spot on time. I am very grateful for all you do for me at the practice.
08/08/2024	Nothing all good
09/08/2024	Perfectly happy with the way things are
09/08/2024	The service I got was really good. I have no suggestions for improvement!
09/08/2024	Care in our home to save taxi fares
12/08/2024	Nothing
12/08/2024	I can’t think of anything I’d change. My experiences with the surgery have always been awesome. The best surgery I’ve ever had.
12/08/2024	Provide more appointment times
13/08/2024	Nothing
13/08/2024	Happy as it is
13/08/2024	Timing was excellent on this occasion which has not always been the case.
13/08/2024	Nothing
13/08/2024	Very satisfied with my appointment.
13/08/2024	Nothing
13/08/2024	N/A
13/08/2024	Nothing
13/08/2024	Nothing great service
13/08/2024	Nothing
13/08/2024	Fully satisfied
13/08/2024	I am satisfied with rhe care I receive
13/08/2024	Don?t know
13/08/2024	Minor thing but I was surprised at the amount of leaves and other debris inside the outer doors of the medical centre
14/08/2024	None
14/08/2024	Include prostate. liver and kidney blood test
14/08/2024	No need. Just perfect
14/08/2024	Nothing, friendly efficient, competent staff.
14/08/2024	A warning of what is involved before attending
14/08/2024	Fine prompt friendly no probs
14/08/2024	Perfectly satisfied
14/08/2024	Nothing
15/08/2024	Ore
15/08/2024	I can?t think of anything the nurse who took my bloods and BP was lovely and very knowledgeable. The receptionist was helpful and friendly.
15/08/2024	Nothing
15/08/2024	Not sure
15/08/2024	I can?t think of anything. Care was fine.
15/08/2024	Try to get more fresh air into the building as it was very stuffy
15/08/2024	Perfect already
15/08/2024	On line appt booking
15/08/2024	Nothing
15/08/2024	I find orchard House surgery operates very well under the current situations . Always pleased to help . Dr Ballechanran always on the ball . In fact all the doctors & Nurses are very Polite & helpful always as are the reception staff .
15/08/2024	The lighting in the waiting room was so overwhelming bright it gave me a visual migraine. It surely cannot be healthy for patients who suffer from epilepsy or any sort of migraines.
15/08/2024	None
15/08/2024	Couldn’t wish for any better service which is always the case. Thank you everyone.
15/08/2024
15/08/2024	Absolutely nothing, no wait for my appointment, amazing nurse, she’s a diamond. Super clean surgery, easy check in
15/08/2024	Nothing
15/08/2024	Nothing
15/08/2024	It was fine thanks
16/08/2024	Nurses were both amazing cannot fault how they treated me at all. Waiting room in surgery could do with TV or something to distract from sitting in silence getting anxious about appointment. Even if TV has sound muted and subtitles
16/08/2024	no change required
16/08/2024	Had BT appointment today and can’t thank reception n nurse enough for treatment received. Thank you.
19/08/2024	I’m fairly new ro the surgery, so far, all very good. thankyou
19/08/2024	Let the phone ring longer or ring back
19/08/2024	No everything fine.
19/08/2024	It was very good
19/08/2024	Nothing..Sharon was lovely and very professional.
19/08/2024	Nothing
20/08/2024	Nurse very friendly and helpful no improvement needed
20/08/2024	N/A
20/08/2024	More face to face appointments
20/08/2024	I filled in an online form which we then had to go through again in person. Seems a bit daft! Either online or in person, but there?s no need for both.
20/08/2024	Nothing all fantastic as usual
20/08/2024	No need for change everything was excellent.
21/08/2024	Nothing
21/08/2024	Nothing
21/08/2024	Simpler explanation on the printed matter of terms used and optimal levels re cholesterol tests
21/08/2024	All perfect
21/08/2024	Reinstate on line appointments for nurse appointments. I say every time but it?s ignored.
21/08/2024	That it was easier to see a doctor than it is at the moment.
22/08/2024	Appointment was on time as usual.
22/08/2024	Very happy with your treatment thank you so much
22/08/2024	Nothing, everything was as good and efficient as it could be
22/08/2024	Nothing needs to be changed, Sandy was wonderful, very professional and answered all my questions with her extensive knowledge. A huge asset to your team at Orchid House.
22/08/2024	Nothing, it was on time and very professional
22/08/2024	Very perlight and helpful ?
23/08/2024	Nothing ,as always professional and caring and kind
23/08/2024	Nothing really comes to mind.
23/08/2024	Absolutely nothing, nurse greeted me with a smile ? excellent customer service ??
23/08/2024	Nothing
23/08/2024	All Okay
27/08/2024	It was very good, wouldn’t change anything
27/08/2024	Improve the disability parking
27/08/2024	I couldn’t find any idea that would improve the service I had.
27/08/2024	Today?s treatment was excellent and couldn?t wish for anything more.
27/08/2024	It was a telephone call
27/08/2024	Nothing. I was called in on time. The nurse was very friendly and professional. She also offered advice and was caring. Thank you.
27/08/2024	No change excellent as it is .
27/08/2024	Find my cervix faster! It was a little uncomfortable, but I have been told it can be a little difficult to locate ?
27/08/2024	Nothing
27/08/2024	Absolutely nothing. A fantastic surgery.
28/08/2024	Nothing
28/08/2024	More in-depth health check
28/08/2024	Splendid staff as always
28/08/2024	Nothing today thank you
28/08/2024	That your system had sent a timely reminder that I was due a checkup
28/08/2024	Nothing needs changing. Friendly, helpful and professional staff. Thanks.
28/08/2024	None
28/08/2024	Have phones be louder, my call volume was turned all the way up but I still struggled to hear the doctor as her phone was too quiet
28/08/2024	Positive experience today thank you
28/08/2024	Nothing at all
28/08/2024	There is nothing I can think of changing. Excellent service, friendly staff. Thank you.
28/08/2024	Everything was just fine.
29/08/2024	I personally had no problem at all with my treatment.
29/08/2024	Surprisingly nothing, it went well
29/08/2024	I did have to wait a while but understand running to time is difficult Nurse Sandy was great
29/08/2024	Perfect! Always.
29/08/2024	It would have been nice to know what the purpose of the appointment was. I did not know I was going for blood test and if I should have fasted or ?.
29/08/2024	I’d be happier to see a doctor face to face than receive a phone call from someone who could be anyone, possibly even a cleaner.
29/08/2024	Nothing.
29/08/2024	To be able to get an appointment to see/speak to a doctor quicker.
30/08/2024	Nil
30/08/2024	It couldn?t have been better. Brilliant thank you.
30/08/2024	Don’t need to change anything.

JULY – 2024

Pie

01/07/2024	Better communication- I do bloods for various conditions (as do many I’m sure), some at the hospital and some at the GP. It is not always clear who or what bloods are done where. Wasting my time and the NHS.
01/07/2024	Nothing could have improved the visit. Josie taking the blood was excellent as usual in taking the bloods as well as keeping to the appointment time. In fact she was early today which was really appreciated.
01/07/2024	None. Excellent service today
02/07/2024	Nothing. Pleased with my care and treatment
02/07/2024	Nothing
02/07/2024	Could not improve as it was perfect
02/07/2024	All good. A quicker appointment date but I appreciate the demands on the service
02/07/2024	Opening the door for 8.30am appointment although I realised people were waiting to book gp appointment not available until 8.30am . There were 10 people waiting in the corridor. Thanks
02/07/2024	Nothing, the nurse was excellent
02/07/2024	Longer appointment
02/07/2024	Nothing all good
02/07/2024	This was simply the taking of blood for a test. It was efficient and on time. No improvement on this is required.
03/07/2024	Everything was absolutely fine
03/07/2024	I can?t think of anything to change at this time
04/07/2024	All OK
04/07/2024	Nothing
04/07/2024	Nothing
04/07/2024	My experience with Orchid House has always been good
04/07/2024	Excellent
04/07/2024	You need not change anything. All is good.?
04/07/2024	Blood test- taken with care with no repeats
04/07/2024	Every thing was perfect. My nurse was so lovely.
04/07/2024	Nil for this appt.
04/07/2024	Nothing
04/07/2024	I have nothing to change. The nurse was very friendly and told me what the blood tests were for.
05/07/2024	No changes
05/07/2024	Nothing
05/07/2024	Excellent service
05/07/2024	Satisfactory
05/07/2024	Perhaps let me know why I am having the tests
05/07/2024	On today’s experience nothing.
05/07/2024	Nothing needs changing
08/07/2024	Nothing really. Everything worked very well. Thank you
08/07/2024	Nothing except availability of appointments – I waited 4 weeks for a blood test appointment
08/07/2024	Change nothing & thank you all.
08/07/2024	Nothing to recommend – faultless!
08/07/2024	Nothing
08/07/2024	Concise and very knowledgeable
09/07/2024	Nothing to change
09/07/2024	Please don’t change anything, everything is very good
09/07/2024	Nothing
09/07/2024	Be on time
09/07/2024	Its working well as it is in my experience and thank you
10/07/2024	My wait time after arrival was longer than I would have liked for such an early appointment’ but there may have been a morning staff meeting taking place. Otherwise 10/10
10/07/2024	Nil
10/07/2024	You contacted me for an appointment which is good. Me trying to contact you not so good an experience
10/07/2024	I can?t honestly think of anything
10/07/2024	There wasn’t anything that needed changing.
10/07/2024	Nothing I can think of.
10/07/2024	Very caring excellent . You could not improve my treatment.
11/07/2024	Nothing
11/07/2024	It’s all done on the internet or phone. You can never get an appointment
11/07/2024	Nothing
11/07/2024	Was good
11/07/2024	I would like to see the same dr and nurse when possible
11/07/2024	No changes please. First class iÃ¯Â¿Â½ every way as usual. Thank You.
11/07/2024	As always an excellent service.
11/07/2024	Nothing
11/07/2024	It would be nice if the 2 sets of heavy doors at the entrance were replaced by automatic doors.
11/07/2024	No improvement needed Appointment on time Ist class nurse
12/07/2024	If it ain’t broken don’t change it
12/07/2024	Less pain – last time the smear test was painless done by another nurse but this nurse who I have had before always causes me pain so she must be doing something different to causr me pain. She was very nice but I think she needs retraining.
12/07/2024	The current system seems to work well.
12/07/2024	To be On time? I understand about patient care appointments and that to provide good care often takes longer? than expected but I I work full time. Juggling routine health and meetings puts me under stress. Excellent though when I got in?
12/07/2024	Nothing was in and out in minutes
15/07/2024	Make the surgery more welcoming, dark and unappealing, the reception desk is unapproachable and was pre COVID so not to blame. Understand the NHS restrictions on budget, but now feel a nuisance not a respected service receiver.
16/07/2024	Nothing
16/07/2024	Nothing to change, just keep on having the pretty nurse’s, it improves my eyesight tenfold!!!
16/07/2024	Nothing
16/07/2024	Nothing
16/07/2024	The only thing I can think of is the time to get an appointment.
16/07/2024	Can’t think of anything
16/07/2024	Very happy with my experience Thank you!
16/07/2024	Can?t think of anything. Appt on time, staff friendly and efficient.
16/07/2024	Nothing
17/07/2024	I had a health check but they don’t include a diabetic test now.
17/07/2024	I was completely satisfied with my experience. All staff are very friendly and helpful thanks
17/07/2024	Nothing
17/07/2024	Nothing to change at the present time.
17/07/2024	The nurse who looked after me was professional and very caring
18/07/2024	When it’s not broken don’t try to fix it. 1st class service
18/07/2024	No suggestions.
18/07/2024	Nothing everything great.
18/07/2024	Nothing all okay thank you
18/07/2024	Nothing, service and care are excellent
19/07/2024	No
19/07/2024	The care given could not be improved. Just wish I could say that about your web page hard work.
19/07/2024	Care was excellent, wouldn’t change anything
19/07/2024	Nothing. Josie did my blood test efficiently & smoothly as she always does. Full marks 100%
19/07/2024	I was only having a blood test, so nothing!
22/07/2024	I cannot find fault with the speed of response to my initial enquiry or the way in which it was handled.
22/07/2024	Have always been very satisfied with any treatment or care that I have received so not sure I would change anything really.
22/07/2024	Nothing to add.
22/07/2024	It doesn’t require changing.
22/07/2024	On time, very good service. Wouldn?t change anything
22/07/2024	Today was an excellent experience. Nothing needs adding.
22/07/2024	Nothing ?. Happy with the service provided?. Thank you
22/07/2024	All was very good thank you
22/07/2024	Nothing
22/07/2024	Just fine, speedy & professional
23/07/2024	Nothing it was fine
23/07/2024	To have an I N R machine.
23/07/2024	Very satisfied as it is
23/07/2024	I can?t really think how the service I receive could be improved
23/07/2024	Not necessary everything AOK.
24/07/2024	Nothing to change Polite, straight in and out Excellent
24/07/2024	Nothing, all was very good.
24/07/2024	Nothing.
24/07/2024	Nothing needs to change, I found the whole experience stress-free and easy.
24/07/2024	All ok
24/07/2024	Nothing needs to change appointment was sent in a letter and everything went as expected.
24/07/2024	Easier appointment booking
24/07/2024	For today’s appointment you couldn’t improve it
24/07/2024	Nil
25/07/2024	No change needed
25/07/2024	I am pleased with the service, it’s working smoothly, the staff are polite. Thank you very much.
25/07/2024	Personal appointment
25/07/2024	Nothing all good many thanks.
25/07/2024	To try and see the patients not phone calls because they can’t really diagnose the patient without seeing them face to face. They need to listen to patient when they are in pain
25/07/2024	Not necessary to change anything, I couldn?t fault the service received?first class!
25/07/2024	Which appointment was this?
26/07/2024	Nothing
26/07/2024	It would be on time, unfortunately they were running half an hour late. I arrived early as didn’t want to be late.
29/07/2024	Receptionist was lovely very polite Seen by Dr Every outstanding as always Returned for Blood test where the nurse was very thoughtful caring 10/10 Excellent service
29/07/2024	Couldn’t be better
29/07/2024	2 min wait so no complaints stall
30/07/2024	Bearing in mind the current constraints that are restricting so services it is very difficult to say. Just maintain your excellent standards and push the powers that be towards what you want. You are the experts. Thank you
30/07/2024	The wait time to get the actual appointment.
30/07/2024	Nothing
30/07/2024	Nothing
30/07/2024	None
30/07/2024	Nothing. The lady that I saw (I’m sorry I don’t remember her name) was punctual, friendly and professional. A credit to the surgery.
31/07/2024	Nothing thanks
31/07/2024	Don’t have stupid notes on the sign in screen saying how long you will.have to wait – my screen showed 2 minutes (which would have been my actual appointment time) but I waited nearly 20 minutes
31/07/2024	No further comment. It was very efficient.
31/07/2024	Currently perfectly
31/07/2024	all brilliant thank you
31/07/2024	No change needed.

JUNE – 2024

Piejune

03/06/2024	Nothing. Nice and friendly.
03/06/2024	Nothing would I change as the staff are all so good at their jobs and it?s a pleasure coming in for appointments. Nurses are so professional and friendly.
03/06/2024	Nothing – it was great thanks
03/06/2024	It was very efficient, nurses well done.
04/06/2024	No change needed
04/06/2024	Nothing. It was excellent as usual.
04/06/2024	Nothing
05/06/2024	All good
06/06/2024	So far I’ve had no issues with care or treatments given. So far this is the best Doctors practice I’ve been too and have passed on to friends and family in the area to join your practice. Doctors and nurses have always been friendly.
06/06/2024	I found everything very satisfactory.
06/06/2024	Nothing, everything was excellent as usual.
06/06/2024	Nothing my nurse was lovely
06/06/2024	Nothing, as always staff and nurses were excellent.
06/06/2024	Book my nurse for my next regular appointment without the need to phone up to do it Would save time for us both and relieve pressure on your receptionists
07/06/2024	Nothing to improve on this visit. No waiting, friendly, efficient nurse.
07/06/2024	Everything was very good
07/06/2024	Higher chairs in the waiting room
07/06/2024	Everything went smoothly thank you
07/06/2024	Nothing, all very good and efficient
07/06/2024	100% excellent service all round.
10/06/2024	Very good
11/06/2024	For the umpteenth time. Reinstate on line appointments for nurse and INR appointments. You?re wasting both my time and your resources. O don?t need minutes of stuff about Livy etc. Waist of time.
11/06/2024	Everything was fine
11/06/2024	Nothing as all fine thanks.
11/06/2024	All fine checking very easy and appointment on time. Josie my practice nurse most helpful and very efficient thank you.
11/06/2024	Good experience. No problems regarding my care at this appointment
11/06/2024	It would be good if routine nurse appointments could be followed up with the duty dr after an investigated tests like ECG, blood pressure tests with unexpected results, etc resulting in potential earlier medication, change of life style or action.
11/06/2024	Perfectly satisfied with experience
13/06/2024	Treatment was excellent, so no suggestions!
13/06/2024	Nothing actually!
13/06/2024	Nothing at all.
13/06/2024	Can not fault you
13/06/2024	Nothing
13/06/2024	No very happy
13/06/2024	Nothing
13/06/2024	Nothing to change, I was very happy with my appointment.
14/06/2024	Nothing to add.
14/06/2024	Treatment was excellent and quick.
14/06/2024	Nothing really My first visit to the surgery following recent new registration. I was very pleased the nurse was very thorough and professional.
14/06/2024	Nothing. Josie was brilliant! I was seen on time and blood taken expertly as I have small deep veins that are often problematic for most practitioners. Well done Josie.
17/06/2024	Sam was faultless!
17/06/2024	Nothing
18/06/2024	Nothing would be changed
18/06/2024	Nothing
18/06/2024	No problems experienced, no change required.
18/06/2024	No need
18/06/2024	Today was on time but sometimes not
18/06/2024	Possibly a makeover of waiting area to refresh.
18/06/2024	Every thing fine.
18/06/2024	At this moment great thanks
18/06/2024	No real concerns, more of the same please
18/06/2024	Nothing as it’s good already.
19/06/2024	N/a
19/06/2024	Very professional service and my visit was very pleasurable and stress free . Thank you
19/06/2024	Printout of blood results. Although, probably given if asked for.
19/06/2024	Couldn?t be better.
19/06/2024	Nothing I can think of.
19/06/2024	Nothing
19/06/2024	Excellent all round. Thank you.
19/06/2024	Nothing – your service was excellent – thank you.
20/06/2024	good
20/06/2024	Nothing
20/06/2024	No change needed
20/06/2024	Nothing
20/06/2024	A less painful blood test
20/06/2024	No need to change anything excellent service
21/06/2024	Nothing about today?s appointment thank you
21/06/2024	Nothing to improve
21/06/2024	There isn?t anything to change, everyone is very helpful and polite
21/06/2024	Nothing it was excellent.
21/06/2024	No need for changes.
21/06/2024	Nothing every was fine , they always try to get you in to see someone
24/06/2024	Nothing
24/06/2024	All good as is, thank you
25/06/2024	I would change the wording of the letter which Orchid House send out to give you an appointment . Sometimes you cannot avoid being late if only by a couple of minutes so I feel the tone of the letter is quite harsh
25/06/2024	Have more appointments available on the day you enquire to a doctor.
25/06/2024	Nothing
25/06/2024	Nothing
25/06/2024	Nothing
25/06/2024	Nothing
25/06/2024	Everything with the appointment was good but just my view that I felt my review could have been done over the telephone.
25/06/2024	My experience was very good so nothing further to add but just to say the nurse was very efficient and kind.
25/06/2024	Water cooler
25/06/2024	Running slightly late but no real inconvenience
26/06/2024	Nothing – the nurse was very friendly and helpful.
26/06/2024	Larger room
27/06/2024	Please ensure that all blood tests for the over 70s and the vulnerable can be conducted at the surgery. This does not apply to me as I have all my blood tests at the surgery.
27/06/2024	Nothing. It was on time and good.
27/06/2024	Can?t think of anything
27/06/2024	Sam was very personable and professional
27/06/2024	I did need to wait for my appointment, it?s always good if it runs on time
27/06/2024	Arrived five minutes early but appointment was twenty minutes late,
27/06/2024	Nothing
27/06/2024	It was perfect
28/06/2024	I need inr blood tests quite often yet I am told no appointments can be made quite often am .most concernEd
28/06/2024	Reduce the time taken to get an appointment
28/06/2024	Nothing to change, all fine
28/06/2024	It was all perfect
28/06/2024	Nothing
28/06/2024	Nothing.

MAY – 2024

Piemay

07/05/2024	very happy with all we do here
07/05/2024	All ok.
07/05/2024	I can’t think of any better treatment. Nurses are polite, caring and very pleasant.
07/05/2024	Not a thing,excellent service.
07/05/2024	Based on recent experience nothing
07/05/2024	Make it easier to see a doctor. 08,30 telephone call system frustrating.
07/05/2024	Put back on line appointments for blood tests and nurses I say this every time but you still make us telephone.
07/05/2024	Nothing.
07/05/2024	Improve access to a doctor.
07/05/2024	My appointment was for 11.10.Was not called in until 11.35.
07/05/2024	Nothing, Sam the nurse was lovely and very helpful
08/05/2024	All ok
08/05/2024	Improve waiting time for face to face appointment with own doctor.
08/05/2024	Nothing, the nurse was brilliant, very professional and caring
08/05/2024	Nothing! Your service is excellent.
08/05/2024	Wish it was easier to get doctors appointment
08/05/2024	Nothing, I have used the surgery a lot in the last 12 months and all my experiences have been very positive
08/05/2024	I saw a nurse. She was very friendly. She was attentive and gentle when dressing my wound.
08/05/2024	Very happy. Excellent care.
08/05/2024	Nothing-service as always was excellent
09/05/2024	Your sign on door says normal working hrs from 0800 you didn?t open doors until 08.30 know one said anything to me as all staff arrived for work as I finished a night shift so I was stood around luckily it wasn?t cold
09/05/2024	Nothing
09/05/2024	The care was brilliant, just wish there were more early or late appointments to fit around those that work.
09/05/2024	More appointments available
09/05/2024	Nothing … excellent, as it usually is … thanks.
09/05/2024	Wasn’t sure which seating area to wait in.
10/05/2024	Just maintain your very high professional standards. The population of Dorset are very fortunate to have such a good service when compared to other areas of the country
10/05/2024	Waiting time around double what was noted on check in screen but just having the indication is helpful. Friendly nursing staff – helps settle nerves.
10/05/2024	This appointment went well,and doctor I saw was very good.
10/05/2024	All great
10/05/2024	Nothing impecible service
10/05/2024	Nothing
10/05/2024	There was nothing that could be improved. Very friendly and skilled treatment. Thank you.
10/05/2024	Make sure the systemonline appointment time is the same as those sent by text
13/05/2024	Nothing it was a pleasant and professional experience
13/05/2024	All very good
13/05/2024	Completly satisfied
13/05/2024	Earlier or later available appointment times.
14/05/2024	No improvements required
14/05/2024	Nothing needs changing the nurse is extremely kind and pleasant and explained the results of my diabetic blood test very well.
14/05/2024	Not a thing
14/05/2024	Would like to store urine pompette at home, also complicated to use.
14/05/2024	As always ? purrfect?.?
14/05/2024	None thing
14/05/2024	It’s not a care thing, but I can never self check-in. Not sure if its me or the system.
14/05/2024	None, service is excellent
14/05/2024	Nothing really good
15/05/2024	Nothing to change
16/05/2024	Have only been here a year and compared to experiencing other surgeries I think it is amazing. We can see or speak to a doctor the same day we ring and the fact we don’t have to hang around waiting for our turn but you ring us back. WOW! Well done
16/05/2024	Nothing to say, excellent
16/05/2024	As always the service provided by Orchid House Surgery is fantastic.During my life I have lived in London, Sheffield, Dronfield in Derbyshire, North Yorkshire, Kent and now Ferndown. Orchid House Surgery is by far the best.
16/05/2024	Nothing
16/05/2024	Nothing
17/05/2024	Provide a fried egg sandwich and a cup of tea
17/05/2024	Nothing
17/05/2024	Nothing the nurse was friendly
17/05/2024	Nothing excellent nurse.
17/05/2024	Very impressed with the phlebotomist. Always very pleasant , on time and very gentle when undertaking blood test. Thank you
17/05/2024	See patients on time. My appointment today was at 08:40. Got seen at 08:55. Delay of 15 minutes but the surgery had only been open 10 minutes.
17/05/2024	Did not need any improvement.
21/05/2024	It was all good. Everyone was professional, friendly and answered my questions. I was particularly thankful and impressed that a request for advice was answered by Dr Grana taking the time to come through to the Nurses room. Thank you all
21/05/2024	N/A
21/05/2024	Nothing
21/05/2024	Could have been done over the phone in a couple of minutes. Not what I expected. No response to my symptoms. Not of great value.
21/05/2024	No improvement necessary. I had a very informal and informative meeting.
21/05/2024	You don’t need to change anything
21/05/2024	Nothing springs to mind
21/05/2024	My appointment was awful, I had a smear and the nurse managed to rip out my contraceptive coil. She then spoke to the doctor who advised I speak to the family planning clinic. So I?ve had to go to the sexual health clinic for an emergency appointment
21/05/2024	I think just to be kept an eye on with Meds and an occasional welfare call!! I have been with Orchard house many years. Thank you.
21/05/2024	Nothing it was perfect
21/05/2024	Nothing in particular, thank you
21/05/2024	Nothing. All drs and nurses are lovely
22/05/2024	It was exactly as I expected and would have been difficult to improve upon. Many thanks
22/05/2024	Nothing, a very pleasant and efficient surgery and staff.
22/05/2024	Nothing comes to mind. Very happy with the experience.
22/05/2024	Everything was fine
22/05/2024	It couldn’t be better in any way. Thank You NHS.
22/05/2024	No
23/05/2024	Very good and everyone so helpful thank you for all your help and kindness
23/05/2024	It was perfect
23/05/2024	More Nurse and Doctor appointments available to have a face to face consultation with. These should be pre booked and not just for emergency
23/05/2024	Nothing. The nurse was efficient and friendly
23/05/2024	Nothing it was perfect
24/05/2024	Excellent care provided.
24/05/2024	All was satisfactory today
24/05/2024	Not much based on today?s experience.
24/05/2024	Excellent as usual, thanks to JOSIE, brilliant.
24/05/2024	Being informed before an appointment of not needing/having a vaccination or medication.
28/05/2024	GP Availability
28/05/2024	Nothing, very professional and knowledgeable
28/05/2024	Ask for PSA blood test while there for diabetes blood test
28/05/2024	No changes required
28/05/2024	Nothing at all perfect visit
28/05/2024	Don’t need to change anything my opinion
29/05/2024	Some piped music might help other people being able to hear your ailments when discussing with the receptionist. It?s all a bit too quiet
29/05/2024	Nothing

APRIL – 2024

Pieapril

9.4.24	miss-informed by telephone yesterday that I could call at 8:30 this morning to book a face to face appointment for 6:30 this evening with Dr Every. They could not book last night as was not open to them yet, but when calling today they said there wasn’t an appointment free at that time and that they could book a call but couldn’t guarantee when that would be. it’s really unhelpful to have misleading and incorrect advice given to you. It’s not always possible or convenient to speak to the doctor during work hours and booking an appointment outside of 9-5 seems to depend on which receptionist we happen to speak to.
26.4.24	my son had an appointment booked for 15.55 on wes, we were 5 mins late due to traffic getting from work as my wife and I both work! The nurse refused to see him due to being 5 mins late, which meant more time off work, another appointment taken, this time by a Dr. Today we had an appointment with Dr at 16.15, it is now 16.30 and still not seen by Dr. Please review late process
26.4.24	we are indebted to all members of our wonderful Orchid House Surgery. We have nothing but praise for all doctors, nursing staff and receptionists who never let us down, thanks for everything
26.4.24	Always feel like I’m listened to and given help. All staff are very polite and helpful. Tracey (NP) is a lovely lady who always helps with any problem I have. Extremely thorough and understanding.
26.4.24	very prompt and efficient