Friends and Family Reviews and Feedback 2024

SEPTEMBER – 2024

Capture

02/09/2024	Very happy with my treatment
02/09/2024	Nothing much
02/09/2024	All staff are very professional.
02/09/2024	Nothing
02/09/2024	To be able to see a Dr sooner
02/09/2024	Nurse was so kind nothing could be improved
02/09/2024	I don’t think anything needs changing
02/09/2024	Maybe have sanitiser by the self check in screen
03/09/2024	Not care because thats very good but an admin thought. Putting the telephone number on the letter that asks you to phone if you need to cancel an appointment. That would be so helpful.
03/09/2024	Excellent and helpful travel advice from Sandy. Thank you.
03/09/2024	Very happy as it is…Staff very good..
03/09/2024	Everything was perfect
03/09/2024	It would be of great use and help to have more doctors available. This would help your “patients” to feel safe and able to manage any ill health they might have to overcome. Many thanks ?
04/09/2024	I wouldn?t change anything.
04/09/2024	No change needed
04/09/2024	There is nothing that could be better. has dementia and came for his checkup. He (,we) were treated with kindness, dignity and compassion. Thank you
04/09/2024	The nurse reads a bit of medical history.
04/09/2024	No. Comment as treatment was excellent
04/09/2024	It was excellent! Nothing to change. Thank you, and keep up the good work.
04/09/2024	No improvement necessary had excellent treatment from jess from the nursing team and great advice from Dr Balachandra
04/09/2024	Wouldn?t change anything nurse was lovely
04/09/2024	Nothing everything was great Nurse very good and informative
05/09/2024	A badge telling everyone “I’ve been a brave boy”…
05/09/2024	Nothing quite happy.
05/09/2024	It was very good thanks, on time and with a smile.
05/09/2024	Nothing
05/09/2024	You are going your best.
05/09/2024	All good.
05/09/2024	Quite happy thank you
06/09/2024	Nothing. Always receive first class treatment from everyone involved with Orchid House Surgery
06/09/2024	Not appropriate.All was good
06/09/2024	Nothing she was excellent
09/09/2024	Nothing. It was excellent.
09/09/2024	I wouldn’t change anything great as it is .
10/09/2024	Nothing everything is just right
10/09/2024	Nothing no complaints
10/09/2024	Nothing !
10/09/2024	I had a routine blood test, the appointment was on time.
11/09/2024	Well organised
11/09/2024	Nothing needs changing. Appointment on time, nurse very pleasant, kind and friendly.
11/09/2024	Nothing your service is excellent
11/09/2024	Nothing appointment was on time. Nurse friendly and helpful
12/09/2024	I have always found great care and positivity whenever I have been to see a Dr or nurse and the receptionists are always polite and friendly.
12/09/2024	None
12/09/2024	Everything was perfect. Nurse : caring, considerate and very kind.
12/09/2024	I wouldn’t change anything the nurse was very nice and polite .
12/09/2024	Nothing
12/09/2024	Possibly could have been done on Whats App? But very good.
12/09/2024	Not so long waiting time on appointments. Two weeks for telephone appointment???
12/09/2024	Excellent service
13/09/2024	I have no criticisms at all. What is the PPG
13/09/2024	Availability of a few more appt with a doctor – sometimes a 2 week wait is not always acceptable – I do not wish to join the PPG thank you
16/09/2024	Nothing. It was prompt.
16/09/2024	Nothing to change! Excellent
16/09/2024	No change. Today all good having a blood test
16/09/2024	Nothing. Very quick, liked the digital check in and staff were very friendly.
16/09/2024	Nothing. Very good, very easy, very professional
16/09/2024	I wouldn’t change a thing all staff were welcoming and made you feel at ease . I would be willing to join the PPG.
16/09/2024	All good, didn?t wait and was in and out very quickly
16/09/2024	No change
17/09/2024	Good
17/09/2024	To be honest as my visit was very good and I was treated very well by the nurse I wouldn’t change anything
17/09/2024	All Perfect, thanks for what you are doing for me??
17/09/2024	If I need to me a GP immediately it may got long time.when call early in the morning all slots are booked .if you can arrange a system for that.thnk you
17/09/2024	Nothing what is ppg ?
18/09/2024	If the GP had spent more than 2 mins to understand the extent of my symptoms, perhaps I would have avoided a 3 day hospital visit! His diagnosis was correct but his prescription mean that within 24 hours I was in hospital on morphine!
18/09/2024	I would like to join the PPG I feel that making the waiting room nicer would help while waiting
18/09/2024	No, I know that I have high cholesterol I can adjust my diet so thank you,
18/09/2024	None
18/09/2024	No thank you
18/09/2024	Experience perfect
18/09/2024	The appointment went very well, nurse was very kind and caring with carrying out smear test, very professional. A very good experience. There is nothing I would change.
18/09/2024	No thanks, I am pleased with way things are Thank-you
18/09/2024	I had good care for my leg wound
19/09/2024	Nothing nurses are great.
19/09/2024	The nurse was lovely and very professional
19/09/2024	Maybe a chair, not in the patients way !! Might be an idea. I suffer with osteoporosis & can?t walk too far. I?m better @ home because I know where things are to hold onto are! Hope this helps a bit l.
19/09/2024	Very happy with your service and my treatment was great, thank you very much. Kind regards
19/09/2024	Could not improve my experience
19/09/2024	All good thanks
19/09/2024	Nothing
20/09/2024	Always an excellent service. But there is a real lack of patient privacy when talking to the receptionist at the front desk.
20/09/2024	I think the care I?ve recently received was excellent.
20/09/2024	I was 2 minutes late to my appointment and so could not log in on the PC. I waited 5 minutes to speak to the receptionist while she dealt with 2 patients. I was I told that I was now 8 minutes late and the appointment could not go ahead. Very poor!
23/09/2024	I’m happy, thank you.
23/09/2024	All went well and very professional.
24/09/2024	Since joining your practice i have found all members of your staff extremely helpful, knowledgable, very polite, well organised and extremely professional. Honestly at present i would find it difficult in trying to suggest any improvenents..
24/09/2024	A friendlier approach.
24/09/2024	No changes needed,nurses are brilliant
24/09/2024	Nothing on this occasion. Wave a magic wand on others!
25/09/2024	The experience was very good, I don?t think it could be improved. I would like to join the PPG
25/09/2024	What is ppg?
25/09/2024	Nothing
25/09/2024	None
25/09/2024	Today I had a blood test and collected a prescription – the service was excellent.
25/09/2024	Had to wait along time to get my apptmt
25/09/2024	nothing no thanks
25/09/2024	My appointment with Jane was excellent, she was informative and kind.
25/09/2024	Nothing at all!
25/09/2024	Nothing
26/09/2024	All good thank you ?
27/09/2024	The three week wait for a blood test.
27/09/2024	Nothing absolutely perfect thank you so much
27/09/2024	Very pleased with the service you have provided your nurses are excellent thank you so much.
27/09/2024	No improvement necessary
27/09/2024	No Orchid House is always helpful, knowledgeable, kind. Best doctors I’ve ever had
27/09/2024	Nothing had a really good experience 10/10
27/09/2024	For hand injuries I would under special circumstances/needs waterproof dressing availability. I am a member of the PPG
30/09/2024	It was absolutely fine.
30/09/2024	Nothing to change, no I wouldn?t want to join the pot. Thankyou

AUGUST – 2024

Capture

01/08/2024	I waited over 22 minutes before having a smear which, by the time I had my appointment was really upsetting. The smear was really uncomfortable and I bled afterwards which has never happened before. I felt like the nurse hadn’t done this before.
01/08/2024	Nothing
01/08/2024	Nothing, no need to change anything.
01/08/2024	GP was incredibly understanding, knowledgeable and helpful … I’ve already had 2 yests as a result so service provided has been perfect.
01/08/2024	No issues – great service today
01/08/2024	I was extremely satisfied with the care I received. Thank you.
01/08/2024	Everything was excellent from phone reception to treatment thank you!
01/08/2024	All fine
02/08/2024	No change
02/08/2024	I could have had a phone appt rather than face to face. My asthma is well controlled and o felt it was a waste of your resources.
02/08/2024	I don’t think you could improve my experience today
02/08/2024	Apologies when appointments are running late
02/08/2024	Everything was very good
05/08/2024	None, excellent. Phoned seen by doctor, blood test same day.
05/08/2024	They are the best doctor surgeon they are so professional listen to you and help you fabulous
05/08/2024	I am happy with the surgery as it is.
05/08/2024	Nothing very pleased with the treatment
05/08/2024	Would have liked psa to be included in the blood tests
05/08/2024	Nurse was brilliant as always
05/08/2024	Nothing.all good
05/08/2024	N/A
05/08/2024	Nothing. It was good enough.
06/08/2024	Nothing
06/08/2024	Nothing really . Appointment was on time
06/08/2024	Very pleasant experience
06/08/2024	Very happy with the care and treatment I have received thank you.
06/08/2024	Nothing
06/08/2024	No changes needed.
06/08/2024	No input which would improve the performance
06/08/2024	Nothing, very happy with appointment.
07/08/2024	Possibly an insight to what was reguired before appointment as I was expecting more checks.
07/08/2024	Nothing
07/08/2024	There is no need it was very good
07/08/2024	All very good
07/08/2024	Nothing
07/08/2024	Nothing to change exelent service
07/08/2024	Could not fault them. Friendly staff.
08/08/2024	It was prompt, in and out in about 7min very good.
08/08/2024	Quicker appt time. Although it wasn?t really an issue for me having to wait a few weeks for my blood test but to someone else it might be more important. Docs and nurses are actually amazing at my docs. I am very lucky.
08/08/2024	More signage for keeping distance from the reception when talking
08/08/2024	Nothing. Josie is super efficient, kind, gentle …she could get blood out of a stone!
08/08/2024	Nothing, all good.
08/08/2024	nothing
08/08/2024	I was very happy with getting my appointment.. The nurse that saw me for my blood test was so kind and professional. Thank you so much for your patience and support
08/08/2024	I was happy with my treatment and wouldn?t change anything
08/08/2024	Every thing was fine and friendly Thankyou
08/08/2024	Nothing
08/08/2024	Nothing, it was friendly, efficient and spot on time. I am very grateful for all you do for me at the practice.
08/08/2024	Nothing all good
09/08/2024	Perfectly happy with the way things are
09/08/2024	The service I got was really good. I have no suggestions for improvement!
09/08/2024	Care in our home to save taxi fares
12/08/2024	Nothing
12/08/2024	I can’t think of anything I’d change. My experiences with the surgery have always been awesome. The best surgery I’ve ever had.
12/08/2024	Provide more appointment times
13/08/2024	Nothing
13/08/2024	Happy as it is
13/08/2024	Timing was excellent on this occasion which has not always been the case.
13/08/2024	Nothing
13/08/2024	Very satisfied with my appointment.
13/08/2024	Nothing
13/08/2024	N/A
13/08/2024	Nothing
13/08/2024	Nothing great service
13/08/2024	Nothing
13/08/2024	Fully satisfied
13/08/2024	I am satisfied with rhe care I receive
13/08/2024	Don?t know
13/08/2024	Minor thing but I was surprised at the amount of leaves and other debris inside the outer doors of the medical centre
14/08/2024	None
14/08/2024	Include prostate. liver and kidney blood test
14/08/2024	No need. Just perfect
14/08/2024	Nothing, friendly efficient, competent staff.
14/08/2024	A warning of what is involved before attending
14/08/2024	Fine prompt friendly no probs
14/08/2024	Perfectly satisfied
14/08/2024	Nothing
15/08/2024	Ore
15/08/2024	I can?t think of anything the nurse who took my bloods and BP was lovely and very knowledgeable. The receptionist was helpful and friendly.
15/08/2024	Nothing
15/08/2024	Not sure
15/08/2024	I can?t think of anything. Care was fine.
15/08/2024	Try to get more fresh air into the building as it was very stuffy
15/08/2024	Perfect already
15/08/2024	On line appt booking
15/08/2024	Nothing
15/08/2024	I find orchard House surgery operates very well under the current situations . Always pleased to help . Dr Ballechanran always on the ball . In fact all the doctors & Nurses are very Polite & helpful always as are the reception staff .
15/08/2024	The lighting in the waiting room was so overwhelming bright it gave me a visual migraine. It surely cannot be healthy for patients who suffer from epilepsy or any sort of migraines.
15/08/2024	None
15/08/2024	Couldn’t wish for any better service which is always the case. Thank you everyone.
15/08/2024
15/08/2024	Absolutely nothing, no wait for my appointment, amazing nurse, she’s a diamond. Super clean surgery, easy check in
15/08/2024	Nothing
15/08/2024	Nothing
15/08/2024	It was fine thanks
16/08/2024	Nurses were both amazing cannot fault how they treated me at all. Waiting room in surgery could do with TV or something to distract from sitting in silence getting anxious about appointment. Even if TV has sound muted and subtitles
16/08/2024	no change required
16/08/2024	Had BT appointment today and can’t thank reception n nurse enough for treatment received. Thank you.
19/08/2024	I’m fairly new ro the surgery, so far, all very good. thankyou
19/08/2024	Let the phone ring longer or ring back
19/08/2024	No everything fine.
19/08/2024	It was very good
19/08/2024	Nothing..Sharon was lovely and very professional.
19/08/2024	Nothing
20/08/2024	Nurse very friendly and helpful no improvement needed
20/08/2024	N/A
20/08/2024	More face to face appointments
20/08/2024	I filled in an online form which we then had to go through again in person. Seems a bit daft! Either online or in person, but there?s no need for both.
20/08/2024	Nothing all fantastic as usual
20/08/2024	No need for change everything was excellent.
21/08/2024	Nothing
21/08/2024	Nothing
21/08/2024	Simpler explanation on the printed matter of terms used and optimal levels re cholesterol tests
21/08/2024	All perfect
21/08/2024	Reinstate on line appointments for nurse appointments. I say every time but it?s ignored.
21/08/2024	That it was easier to see a doctor than it is at the moment.
22/08/2024	Appointment was on time as usual.
22/08/2024	Very happy with your treatment thank you so much
22/08/2024	Nothing, everything was as good and efficient as it could be
22/08/2024	Nothing needs to be changed, Sandy was wonderful, very professional and answered all my questions with her extensive knowledge. A huge asset to your team at Orchid House.
22/08/2024	Nothing, it was on time and very professional
22/08/2024	Very perlight and helpful ?
23/08/2024	Nothing ,as always professional and caring and kind
23/08/2024	Nothing really comes to mind.
23/08/2024	Absolutely nothing, nurse greeted me with a smile ? excellent customer service ??
23/08/2024	Nothing
23/08/2024	All Okay
27/08/2024	It was very good, wouldn’t change anything
27/08/2024	Improve the disability parking
27/08/2024	I couldn’t find any idea that would improve the service I had.
27/08/2024	Today?s treatment was excellent and couldn?t wish for anything more.
27/08/2024	It was a telephone call
27/08/2024	Nothing. I was called in on time. The nurse was very friendly and professional. She also offered advice and was caring. Thank you.
27/08/2024	No change excellent as it is .
27/08/2024	Find my cervix faster! It was a little uncomfortable, but I have been told it can be a little difficult to locate ?
27/08/2024	Nothing
27/08/2024	Absolutely nothing. A fantastic surgery.
28/08/2024	Nothing
28/08/2024	More in-depth health check
28/08/2024	Splendid staff as always
28/08/2024	Nothing today thank you
28/08/2024	That your system had sent a timely reminder that I was due a checkup
28/08/2024	Nothing needs changing. Friendly, helpful and professional staff. Thanks.
28/08/2024	None
28/08/2024	Have phones be louder, my call volume was turned all the way up but I still struggled to hear the doctor as her phone was too quiet
28/08/2024	Positive experience today thank you
28/08/2024	Nothing at all
28/08/2024	There is nothing I can think of changing. Excellent service, friendly staff. Thank you.
28/08/2024	Everything was just fine.
29/08/2024	I personally had no problem at all with my treatment.
29/08/2024	Surprisingly nothing, it went well
29/08/2024	I did have to wait a while but understand running to time is difficult Nurse Sandy was great
29/08/2024	Perfect! Always.
29/08/2024	It would have been nice to know what the purpose of the appointment was. I did not know I was going for blood test and if I should have fasted or ?.
29/08/2024	I’d be happier to see a doctor face to face than receive a phone call from someone who could be anyone, possibly even a cleaner.
29/08/2024	Nothing.
29/08/2024	To be able to get an appointment to see/speak to a doctor quicker.
30/08/2024	Nil
30/08/2024	It couldn?t have been better. Brilliant thank you.
30/08/2024	Don’t need to change anything.

JULY – 2024

Pie

01/07/2024	Better communication- I do bloods for various conditions (as do many I’m sure), some at the hospital and some at the GP. It is not always clear who or what bloods are done where. Wasting my time and the NHS.
01/07/2024	Nothing could have improved the visit. Josie taking the blood was excellent as usual in taking the bloods as well as keeping to the appointment time. In fact she was early today which was really appreciated.
01/07/2024	None. Excellent service today
02/07/2024	Nothing. Pleased with my care and treatment
02/07/2024	Nothing
02/07/2024	Could not improve as it was perfect
02/07/2024	All good. A quicker appointment date but I appreciate the demands on the service
02/07/2024	Opening the door for 8.30am appointment although I realised people were waiting to book gp appointment not available until 8.30am . There were 10 people waiting in the corridor. Thanks
02/07/2024	Nothing, the nurse was excellent
02/07/2024	Longer appointment
02/07/2024	Nothing all good
02/07/2024	This was simply the taking of blood for a test. It was efficient and on time. No improvement on this is required.
03/07/2024	Everything was absolutely fine
03/07/2024	I can?t think of anything to change at this time
04/07/2024	All OK
04/07/2024	Nothing
04/07/2024	Nothing
04/07/2024	My experience with Orchid House has always been good
04/07/2024	Excellent
04/07/2024	You need not change anything. All is good.?
04/07/2024	Blood test- taken with care with no repeats
04/07/2024	Every thing was perfect. My nurse was so lovely.
04/07/2024	Nil for this appt.
04/07/2024	Nothing
04/07/2024	I have nothing to change. The nurse was very friendly and told me what the blood tests were for.
05/07/2024	No changes
05/07/2024	Nothing
05/07/2024	Excellent service
05/07/2024	Satisfactory
05/07/2024	Perhaps let me know why I am having the tests
05/07/2024	On today’s experience nothing.
05/07/2024	Nothing needs changing
08/07/2024	Nothing really. Everything worked very well. Thank you
08/07/2024	Nothing except availability of appointments – I waited 4 weeks for a blood test appointment
08/07/2024	Change nothing & thank you all.
08/07/2024	Nothing to recommend – faultless!
08/07/2024	Nothing
08/07/2024	Concise and very knowledgeable
09/07/2024	Nothing to change
09/07/2024	Please don’t change anything, everything is very good
09/07/2024	Nothing
09/07/2024	Be on time
09/07/2024	Its working well as it is in my experience and thank you
10/07/2024	My wait time after arrival was longer than I would have liked for such an early appointment’ but there may have been a morning staff meeting taking place. Otherwise 10/10
10/07/2024	Nil
10/07/2024	You contacted me for an appointment which is good. Me trying to contact you not so good an experience
10/07/2024	I can?t honestly think of anything
10/07/2024	There wasn’t anything that needed changing.
10/07/2024	Nothing I can think of.
10/07/2024	Very caring excellent . You could not improve my treatment.
11/07/2024	Nothing
11/07/2024	It’s all done on the internet or phone. You can never get an appointment
11/07/2024	Nothing
11/07/2024	Was good
11/07/2024	I would like to see the same dr and nurse when possible
11/07/2024	No changes please. First class iÃ¯Â¿Â½ every way as usual. Thank You.
11/07/2024	As always an excellent service.
11/07/2024	Nothing
11/07/2024	It would be nice if the 2 sets of heavy doors at the entrance were replaced by automatic doors.
11/07/2024	No improvement needed Appointment on time Ist class nurse
12/07/2024	If it ain’t broken don’t change it
12/07/2024	Less pain – last time the smear test was painless done by another nurse but this nurse who I have had before always causes me pain so she must be doing something different to causr me pain. She was very nice but I think she needs retraining.
12/07/2024	The current system seems to work well.
12/07/2024	To be On time? I understand about patient care appointments and that to provide good care often takes longer? than expected but I I work full time. Juggling routine health and meetings puts me under stress. Excellent though when I got in?
12/07/2024	Nothing was in and out in minutes
15/07/2024	Make the surgery more welcoming, dark and unappealing, the reception desk is unapproachable and was pre COVID so not to blame. Understand the NHS restrictions on budget, but now feel a nuisance not a respected service receiver.
16/07/2024	Nothing
16/07/2024	Nothing to change, just keep on having the pretty nurse’s, it improves my eyesight tenfold!!!
16/07/2024	Nothing
16/07/2024	Nothing
16/07/2024	The only thing I can think of is the time to get an appointment.
16/07/2024	Can’t think of anything
16/07/2024	Very happy with my experience Thank you!
16/07/2024	Can?t think of anything. Appt on time, staff friendly and efficient.
16/07/2024	Nothing
17/07/2024	I had a health check but they don’t include a diabetic test now.
17/07/2024	I was completely satisfied with my experience. All staff are very friendly and helpful thanks
17/07/2024	Nothing
17/07/2024	Nothing to change at the present time.
17/07/2024	The nurse who looked after me was professional and very caring
18/07/2024	When it’s not broken don’t try to fix it. 1st class service
18/07/2024	No suggestions.
18/07/2024	Nothing everything great.
18/07/2024	Nothing all okay thank you
18/07/2024	Nothing, service and care are excellent
19/07/2024	No
19/07/2024	The care given could not be improved. Just wish I could say that about your web page hard work.
19/07/2024	Care was excellent, wouldn’t change anything
19/07/2024	Nothing. Josie did my blood test efficiently & smoothly as she always does. Full marks 100%
19/07/2024	I was only having a blood test, so nothing!
22/07/2024	I cannot find fault with the speed of response to my initial enquiry or the way in which it was handled.
22/07/2024	Have always been very satisfied with any treatment or care that I have received so not sure I would change anything really.
22/07/2024	Nothing to add.
22/07/2024	It doesn’t require changing.
22/07/2024	On time, very good service. Wouldn?t change anything
22/07/2024	Today was an excellent experience. Nothing needs adding.
22/07/2024	Nothing ?. Happy with the service provided?. Thank you
22/07/2024	All was very good thank you
22/07/2024	Nothing
22/07/2024	Just fine, speedy & professional
23/07/2024	Nothing it was fine
23/07/2024	To have an I N R machine.
23/07/2024	Very satisfied as it is
23/07/2024	I can?t really think how the service I receive could be improved
23/07/2024	Not necessary everything AOK.
24/07/2024	Nothing to change Polite, straight in and out Excellent
24/07/2024	Nothing, all was very good.
24/07/2024	Nothing.
24/07/2024	Nothing needs to change, I found the whole experience stress-free and easy.
24/07/2024	All ok
24/07/2024	Nothing needs to change appointment was sent in a letter and everything went as expected.
24/07/2024	Easier appointment booking
24/07/2024	For today’s appointment you couldn’t improve it
24/07/2024	Nil
25/07/2024	No change needed
25/07/2024	I am pleased with the service, it’s working smoothly, the staff are polite. Thank you very much.
25/07/2024	Personal appointment
25/07/2024	Nothing all good many thanks.
25/07/2024	To try and see the patients not phone calls because they can’t really diagnose the patient without seeing them face to face. They need to listen to patient when they are in pain
25/07/2024	Not necessary to change anything, I couldn?t fault the service received?first class!
25/07/2024	Which appointment was this?
26/07/2024	Nothing
26/07/2024	It would be on time, unfortunately they were running half an hour late. I arrived early as didn’t want to be late.
29/07/2024	Receptionist was lovely very polite Seen by Dr Every outstanding as always Returned for Blood test where the nurse was very thoughtful caring 10/10 Excellent service
29/07/2024	Couldn’t be better
29/07/2024	2 min wait so no complaints stall
30/07/2024	Bearing in mind the current constraints that are restricting so services it is very difficult to say. Just maintain your excellent standards and push the powers that be towards what you want. You are the experts. Thank you
30/07/2024	The wait time to get the actual appointment.
30/07/2024	Nothing
30/07/2024	Nothing
30/07/2024	None
30/07/2024	Nothing. The lady that I saw (I’m sorry I don’t remember her name) was punctual, friendly and professional. A credit to the surgery.
31/07/2024	Nothing thanks
31/07/2024	Don’t have stupid notes on the sign in screen saying how long you will.have to wait – my screen showed 2 minutes (which would have been my actual appointment time) but I waited nearly 20 minutes
31/07/2024	No further comment. It was very efficient.
31/07/2024	Currently perfectly
31/07/2024	all brilliant thank you
31/07/2024	No change needed.

JUNE – 2024

Piejune

03/06/2024	Nothing. Nice and friendly.
03/06/2024	Nothing would I change as the staff are all so good at their jobs and it?s a pleasure coming in for appointments. Nurses are so professional and friendly.
03/06/2024	Nothing – it was great thanks
03/06/2024	It was very efficient, nurses well done.
04/06/2024	No change needed
04/06/2024	Nothing. It was excellent as usual.
04/06/2024	Nothing
05/06/2024	All good
06/06/2024	So far I’ve had no issues with care or treatments given. So far this is the best Doctors practice I’ve been too and have passed on to friends and family in the area to join your practice. Doctors and nurses have always been friendly.
06/06/2024	I found everything very satisfactory.
06/06/2024	Nothing, everything was excellent as usual.
06/06/2024	Nothing my nurse was lovely
06/06/2024	Nothing, as always staff and nurses were excellent.
06/06/2024	Book my nurse for my next regular appointment without the need to phone up to do it Would save time for us both and relieve pressure on your receptionists
07/06/2024	Nothing to improve on this visit. No waiting, friendly, efficient nurse.
07/06/2024	Everything was very good
07/06/2024	Higher chairs in the waiting room
07/06/2024	Everything went smoothly thank you
07/06/2024	Nothing, all very good and efficient
07/06/2024	100% excellent service all round.
10/06/2024	Very good
11/06/2024	For the umpteenth time. Reinstate on line appointments for nurse and INR appointments. You?re wasting both my time and your resources. O don?t need minutes of stuff about Livy etc. Waist of time.
11/06/2024	Everything was fine
11/06/2024	Nothing as all fine thanks.
11/06/2024	All fine checking very easy and appointment on time. Josie my practice nurse most helpful and very efficient thank you.
11/06/2024	Good experience. No problems regarding my care at this appointment
11/06/2024	It would be good if routine nurse appointments could be followed up with the duty dr after an investigated tests like ECG, blood pressure tests with unexpected results, etc resulting in potential earlier medication, change of life style or action.
11/06/2024	Perfectly satisfied with experience
13/06/2024	Treatment was excellent, so no suggestions!
13/06/2024	Nothing actually!
13/06/2024	Nothing at all.
13/06/2024	Can not fault you
13/06/2024	Nothing
13/06/2024	No very happy
13/06/2024	Nothing
13/06/2024	Nothing to change, I was very happy with my appointment.
14/06/2024	Nothing to add.
14/06/2024	Treatment was excellent and quick.
14/06/2024	Nothing really My first visit to the surgery following recent new registration. I was very pleased the nurse was very thorough and professional.
14/06/2024	Nothing. Josie was brilliant! I was seen on time and blood taken expertly as I have small deep veins that are often problematic for most practitioners. Well done Josie.
17/06/2024	Sam was faultless!
17/06/2024	Nothing
18/06/2024	Nothing would be changed
18/06/2024	Nothing
18/06/2024	No problems experienced, no change required.
18/06/2024	No need
18/06/2024	Today was on time but sometimes not
18/06/2024	Possibly a makeover of waiting area to refresh.
18/06/2024	Every thing fine.
18/06/2024	At this moment great thanks
18/06/2024	No real concerns, more of the same please
18/06/2024	Nothing as it’s good already.
19/06/2024	N/a
19/06/2024	Very professional service and my visit was very pleasurable and stress free . Thank you
19/06/2024	Printout of blood results. Although, probably given if asked for.
19/06/2024	Couldn?t be better.
19/06/2024	Nothing I can think of.
19/06/2024	Nothing
19/06/2024	Excellent all round. Thank you.
19/06/2024	Nothing – your service was excellent – thank you.
20/06/2024	good
20/06/2024	Nothing
20/06/2024	No change needed
20/06/2024	Nothing
20/06/2024	A less painful blood test
20/06/2024	No need to change anything excellent service
21/06/2024	Nothing about today?s appointment thank you
21/06/2024	Nothing to improve
21/06/2024	There isn?t anything to change, everyone is very helpful and polite
21/06/2024	Nothing it was excellent.
21/06/2024	No need for changes.
21/06/2024	Nothing every was fine , they always try to get you in to see someone
24/06/2024	Nothing
24/06/2024	All good as is, thank you
25/06/2024	I would change the wording of the letter which Orchid House send out to give you an appointment . Sometimes you cannot avoid being late if only by a couple of minutes so I feel the tone of the letter is quite harsh
25/06/2024	Have more appointments available on the day you enquire to a doctor.
25/06/2024	Nothing
25/06/2024	Nothing
25/06/2024	Nothing
25/06/2024	Nothing
25/06/2024	Everything with the appointment was good but just my view that I felt my review could have been done over the telephone.
25/06/2024	My experience was very good so nothing further to add but just to say the nurse was very efficient and kind.
25/06/2024	Water cooler
25/06/2024	Running slightly late but no real inconvenience
26/06/2024	Nothing – the nurse was very friendly and helpful.
26/06/2024	Larger room
27/06/2024	Please ensure that all blood tests for the over 70s and the vulnerable can be conducted at the surgery. This does not apply to me as I have all my blood tests at the surgery.
27/06/2024	Nothing. It was on time and good.
27/06/2024	Can?t think of anything
27/06/2024	Sam was very personable and professional
27/06/2024	I did need to wait for my appointment, it?s always good if it runs on time
27/06/2024	Arrived five minutes early but appointment was twenty minutes late,
27/06/2024	Nothing
27/06/2024	It was perfect
28/06/2024	I need inr blood tests quite often yet I am told no appointments can be made quite often am .most concernEd
28/06/2024	Reduce the time taken to get an appointment
28/06/2024	Nothing to change, all fine
28/06/2024	It was all perfect
28/06/2024	Nothing
28/06/2024	Nothing.

MAY – 2024

Piemay

07/05/2024	very happy with all we do here
07/05/2024	All ok.
07/05/2024	I can’t think of any better treatment. Nurses are polite, caring and very pleasant.
07/05/2024	Not a thing,excellent service.
07/05/2024	Based on recent experience nothing
07/05/2024	Make it easier to see a doctor. 08,30 telephone call system frustrating.
07/05/2024	Put back on line appointments for blood tests and nurses I say this every time but you still make us telephone.
07/05/2024	Nothing.
07/05/2024	Improve access to a doctor.
07/05/2024	My appointment was for 11.10.Was not called in until 11.35.
07/05/2024	Nothing, Sam the nurse was lovely and very helpful
08/05/2024	All ok
08/05/2024	Improve waiting time for face to face appointment with own doctor.
08/05/2024	Nothing, the nurse was brilliant, very professional and caring
08/05/2024	Nothing! Your service is excellent.
08/05/2024	Wish it was easier to get doctors appointment
08/05/2024	Nothing, I have used the surgery a lot in the last 12 months and all my experiences have been very positive
08/05/2024	I saw a nurse. She was very friendly. She was attentive and gentle when dressing my wound.
08/05/2024	Very happy. Excellent care.
08/05/2024	Nothing-service as always was excellent
09/05/2024	Your sign on door says normal working hrs from 0800 you didn?t open doors until 08.30 know one said anything to me as all staff arrived for work as I finished a night shift so I was stood around luckily it wasn?t cold
09/05/2024	Nothing
09/05/2024	The care was brilliant, just wish there were more early or late appointments to fit around those that work.
09/05/2024	More appointments available
09/05/2024	Nothing … excellent, as it usually is … thanks.
09/05/2024	Wasn’t sure which seating area to wait in.
10/05/2024	Just maintain your very high professional standards. The population of Dorset are very fortunate to have such a good service when compared to other areas of the country
10/05/2024	Waiting time around double what was noted on check in screen but just having the indication is helpful. Friendly nursing staff – helps settle nerves.
10/05/2024	This appointment went well,and doctor I saw was very good.
10/05/2024	All great
10/05/2024	Nothing impecible service
10/05/2024	Nothing
10/05/2024	There was nothing that could be improved. Very friendly and skilled treatment. Thank you.
10/05/2024	Make sure the systemonline appointment time is the same as those sent by text
13/05/2024	Nothing it was a pleasant and professional experience
13/05/2024	All very good
13/05/2024	Completly satisfied
13/05/2024	Earlier or later available appointment times.
14/05/2024	No improvements required
14/05/2024	Nothing needs changing the nurse is extremely kind and pleasant and explained the results of my diabetic blood test very well.
14/05/2024	Not a thing
14/05/2024	Would like to store urine pompette at home, also complicated to use.
14/05/2024	As always ? purrfect?.?
14/05/2024	None thing
14/05/2024	It’s not a care thing, but I can never self check-in. Not sure if its me or the system.
14/05/2024	None, service is excellent
14/05/2024	Nothing really good
15/05/2024	Nothing to change
16/05/2024	Have only been here a year and compared to experiencing other surgeries I think it is amazing. We can see or speak to a doctor the same day we ring and the fact we don’t have to hang around waiting for our turn but you ring us back. WOW! Well done
16/05/2024	Nothing to say, excellent
16/05/2024	As always the service provided by Orchid House Surgery is fantastic.During my life I have lived in London, Sheffield, Dronfield in Derbyshire, North Yorkshire, Kent and now Ferndown. Orchid House Surgery is by far the best.
16/05/2024	Nothing
16/05/2024	Nothing
17/05/2024	Provide a fried egg sandwich and a cup of tea
17/05/2024	Nothing
17/05/2024	Nothing the nurse was friendly
17/05/2024	Nothing excellent nurse.
17/05/2024	Very impressed with the phlebotomist. Always very pleasant , on time and very gentle when undertaking blood test. Thank you
17/05/2024	See patients on time. My appointment today was at 08:40. Got seen at 08:55. Delay of 15 minutes but the surgery had only been open 10 minutes.
17/05/2024	Did not need any improvement.
21/05/2024	It was all good. Everyone was professional, friendly and answered my questions. I was particularly thankful and impressed that a request for advice was answered by Dr Grana taking the time to come through to the Nurses room. Thank you all
21/05/2024	N/A
21/05/2024	Nothing
21/05/2024	Could have been done over the phone in a couple of minutes. Not what I expected. No response to my symptoms. Not of great value.
21/05/2024	No improvement necessary. I had a very informal and informative meeting.
21/05/2024	You don’t need to change anything
21/05/2024	Nothing springs to mind
21/05/2024	My appointment was awful, I had a smear and the nurse managed to rip out my contraceptive coil. She then spoke to the doctor who advised I speak to the family planning clinic. So I?ve had to go to the sexual health clinic for an emergency appointment
21/05/2024	I think just to be kept an eye on with Meds and an occasional welfare call!! I have been with Orchard house many years. Thank you.
21/05/2024	Nothing it was perfect
21/05/2024	Nothing in particular, thank you
21/05/2024	Nothing. All drs and nurses are lovely
22/05/2024	It was exactly as I expected and would have been difficult to improve upon. Many thanks
22/05/2024	Nothing, a very pleasant and efficient surgery and staff.
22/05/2024	Nothing comes to mind. Very happy with the experience.
22/05/2024	Everything was fine
22/05/2024	It couldn’t be better in any way. Thank You NHS.
22/05/2024	No
23/05/2024	Very good and everyone so helpful thank you for all your help and kindness
23/05/2024	It was perfect
23/05/2024	More Nurse and Doctor appointments available to have a face to face consultation with. These should be pre booked and not just for emergency
23/05/2024	Nothing. The nurse was efficient and friendly
23/05/2024	Nothing it was perfect
24/05/2024	Excellent care provided.
24/05/2024	All was satisfactory today
24/05/2024	Not much based on today?s experience.
24/05/2024	Excellent as usual, thanks to JOSIE, brilliant.
24/05/2024	Being informed before an appointment of not needing/having a vaccination or medication.
28/05/2024	GP Availability
28/05/2024	Nothing, very professional and knowledgeable
28/05/2024	Ask for PSA blood test while there for diabetes blood test
28/05/2024	No changes required
28/05/2024	Nothing at all perfect visit
28/05/2024	Don’t need to change anything my opinion
29/05/2024	Some piped music might help other people being able to hear your ailments when discussing with the receptionist. It?s all a bit too quiet
29/05/2024	Nothing

APRIL – 2024

Pieapril

9.4.24	miss-informed by telephone yesterday that I could call at 8:30 this morning to book a face to face appointment for 6:30 this evening with Dr Every. They could not book last night as was not open to them yet, but when calling today they said there wasn’t an appointment free at that time and that they could book a call but couldn’t guarantee when that would be. it’s really unhelpful to have misleading and incorrect advice given to you. It’s not always possible or convenient to speak to the doctor during work hours and booking an appointment outside of 9-5 seems to depend on which receptionist we happen to speak to.
26.4.24	my son had an appointment booked for 15.55 on wes, we were 5 mins late due to traffic getting from work as my wife and I both work! The nurse refused to see him due to being 5 mins late, which meant more time off work, another appointment taken, this time by a Dr. Today we had an appointment with Dr at 16.15, it is now 16.30 and still not seen by Dr. Please review late process
26.4.24	we are indebted to all members of our wonderful Orchid House Surgery. We have nothing but praise for all doctors, nursing staff and receptionists who never let us down, thanks for everything
26.4.24	Always feel like I’m listened to and given help. All staff are very polite and helpful. Tracey (NP) is a lovely lady who always helps with any problem I have. Extremely thorough and understanding.
26.4.24	very prompt and efficient