Appointments

This is a group practice and you may see any doctor. We will do our best to comply with a request to see a specific doctor, however there may be a longer wait for an appointment.

Our Appointment System

The majority or our appointments are booked on the day and there are a few appointments available to book up to four days in advance. All appointments are a telephone consultation in the first instance. The Clinician will book a face to face appointment if necessary.

The Clinician will attempt to telephone you twice. If you do not answer, you will be asked to rebook your appointment.

Appointments for our treatment room team are available four weeks in advance.

If you cannot keep your appointment it is important that you remember to cancel it, so that your appointment slot may be offered to someone else.

Care Navigation (Signposting)

Your receptionist will ask for a brief outline of your problem when you call to make an appointment. We have several types of health care professionals working in the surgery so we can offer you more choice on the best health care professional to help you. By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means that you are seen by the Clinician that is best placed to manage your clinical problem.